Complaints & Recalls
Official Safety Recalls - Important!
38 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-31-001
Recall Date: Mar 31, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-20-004
Recall Date: Oct 21, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-008
Recall Date: Apr 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-004
Recall Date: Mar 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-17-008
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-003
Recall Date: Oct 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-001
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-33-002
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla Motors, Inc. (Tesla) is recalling certain 2019 Tesla Model 3 vehicles. The driver-side sun visor may not have the required air bag warning information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-19-15-003
Recall Date: Oct 10, 2019
Consumer Complaints
937 ComplaintsTesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The car is showing a system failure of the passenger restraining system, including the airbag. Car is only five years old with 67,000 miles. This condition should be repaired by Tesla at no cost to the consumer for this early failure. Also, the air conditioning compressor has failed, it is part of the battery cooling system which may create hazard of overheating The battery. This repair should also be covered by Tesla since it is a safety feature. These two failures seem to be very common among Tesla owners as evidence by the multiple social media post on these failures, a safety recall should be implemented to provide these repairs, and no cost to the consumer. Thank you so much.
Corrective Action:
The car is showing a system failure of the passenger restraining system, including the airbag. Car is only five years old with 67,000 miles. This condition should be repaired by Tesla at no cost to the consumer for this early failure. Also, the air conditioning compressor has failed, it is part of the battery cooling system which may create hazard of overheating The battery. This repair should also be covered by Tesla since it is a safety feature. These two failures seem to be very common among Tesla owners as evidence by the multiple social media post on these failures, a safety recall should be implemented to provide these repairs, and no cost to the consumer. Thank you so much.
Additional Notes:
The car is showing a system failure of the passenger restraining system, including the airbag. Car is only five years old with 67,000 miles. This condition should be repaired by Tesla at no cost to the consumer for this early failure. Also, the air conditioning compressor has failed, it is part of the battery cooling system which may create hazard of overheating The battery. This repair should also be covered by Tesla since it is a safety feature. These two failures seem to be very common among Tesla owners as evidence by the multiple social media post on these failures, a safety recall should be implemented to provide these repairs, and no cost to the consumer. Thank you so much.
Mfg Campaign: 11571500
Recall Date: Feb 12, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car is showing a system failure of the passenger restraining system, including the airbag. Car is only five years old with 67,000 miles. This condition should be repaired by Tesla at no cost to the consumer for this early failure. Also, the air conditioning compressor has failed, it is part of the battery cooling system which may create hazard of overheating The battery. This repair should also be covered by Tesla since it is a safety feature. These two failures seem to be very common among Tesla owners as evidence by the multiple social media post on these failures, a safety recall should be implemented to provide these repairs, and no cost to the consumer. Thank you so much.
Corrective Action:
The car is showing a system failure of the passenger restraining system, including the airbag. Car is only five years old with 67,000 miles. This condition should be repaired by Tesla at no cost to the consumer for this early failure. Also, the air conditioning compressor has failed, it is part of the battery cooling system which may create hazard of overheating The battery. This repair should also be covered by Tesla since it is a safety feature. These two failures seem to be very common among Tesla owners as evidence by the multiple social media post on these failures, a safety recall should be implemented to provide these repairs, and no cost to the consumer. Thank you so much.
Additional Notes:
The car is showing a system failure of the passenger restraining system, including the airbag. Car is only five years old with 67,000 miles. This condition should be repaired by Tesla at no cost to the consumer for this early failure. Also, the air conditioning compressor has failed, it is part of the battery cooling system which may create hazard of overheating The battery. This repair should also be covered by Tesla since it is a safety feature. These two failures seem to be very common among Tesla owners as evidence by the multiple social media post on these failures, a safety recall should be implemented to provide these repairs, and no cost to the consumer. Thank you so much.
Mfg Campaign: 11571500
Recall Date: Feb 12, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am writing to express my serious concern and to file a formal complaint regarding a critical issue with my Tesla vehicle, specifically related to the Power Conversion System (PCS). I have recently been informed by Tesla’s diagnostic team that the PCS in my vehicle has malfunctioned and requires replacement. This is particularly alarming given the vehicle's relatively low mileage and my previous history of reporting charging issues. For your reference, the key details are as follows: Vehicle and Issue Identification: The vehicle in question, which I took delivery of in May 2019, is now experiencing a significant reduction in charging capability, only charging at 16A instead of the expected 32A. This issue has persisted despite earlier assurances that the problem was with the wall charger, a claim which now seems inaccurate. Mileage and Usage: My vehicle has only covered approximately 29,000 miles, which casts doubt on the wear-and-tear argument for such a critical component failure. Safety and Recurrence Concerns: While I am currently not aware of any direct safety issues, the recurrence of this problem among other Tesla owners is worrying and suggests a potential pattern of technical shortcomings. Cost of Repair: I have been quoted a repair cost of $1,808/- by Tesla, which is a substantial amount, especially considering the vehicle's age and mileage. Given these points, I request a thorough re-evaluation of this matter. I strongly believe that this issue should be covered under warranty, or as a goodwill gesture, considering the vehicle's low mileage and the history of charging issues reported shortly after purchase. Furthermore, I urge Tesla to investigate if this is a wider issue affecting more vehicles, as it raises concerns about the reliability and durability of critical components in Tesla vehicles. The vehicle is available for inspection at your convenience. I expect a prompt response to this complaint, and I hope for a swift and satisfactory resolution.
Corrective Action:
I am writing to express my serious concern and to file a formal complaint regarding a critical issue with my Tesla vehicle, specifically related to the Power Conversion System (PCS). I have recently been informed by Tesla’s diagnostic team that the PCS in my vehicle has malfunctioned and requires replacement. This is particularly alarming given the vehicle's relatively low mileage and my previous history of reporting charging issues. For your reference, the key details are as follows: Vehicle and Issue Identification: The vehicle in question, which I took delivery of in May 2019, is now experiencing a significant reduction in charging capability, only charging at 16A instead of the expected 32A. This issue has persisted despite earlier assurances that the problem was with the wall charger, a claim which now seems inaccurate. Mileage and Usage: My vehicle has only covered approximately 29,000 miles, which casts doubt on the wear-and-tear argument for such a critical component failure. Safety and Recurrence Concerns: While I am currently not aware of any direct safety issues, the recurrence of this problem among other Tesla owners is worrying and suggests a potential pattern of technical shortcomings. Cost of Repair: I have been quoted a repair cost of $1,808/- by Tesla, which is a substantial amount, especially considering the vehicle's age and mileage. Given these points, I request a thorough re-evaluation of this matter. I strongly believe that this issue should be covered under warranty, or as a goodwill gesture, considering the vehicle's low mileage and the history of charging issues reported shortly after purchase. Furthermore, I urge Tesla to investigate if this is a wider issue affecting more vehicles, as it raises concerns about the reliability and durability of critical components in Tesla vehicles. The vehicle is available for inspection at your convenience. I expect a prompt response to this complaint, and I hope for a swift and satisfactory resolution.
Additional Notes:
I am writing to express my serious concern and to file a formal complaint regarding a critical issue with my Tesla vehicle, specifically related to the Power Conversion System (PCS). I have recently been informed by Tesla’s diagnostic team that the PCS in my vehicle has malfunctioned and requires replacement. This is particularly alarming given the vehicle's relatively low mileage and my previous history of reporting charging issues. For your reference, the key details are as follows: Vehicle and Issue Identification: The vehicle in question, which I took delivery of in May 2019, is now experiencing a significant reduction in charging capability, only charging at 16A instead of the expected 32A. This issue has persisted despite earlier assurances that the problem was with the wall charger, a claim which now seems inaccurate. Mileage and Usage: My vehicle has only covered approximately 29,000 miles, which casts doubt on the wear-and-tear argument for such a critical component failure. Safety and Recurrence Concerns: While I am currently not aware of any direct safety issues, the recurrence of this problem among other Tesla owners is worrying and suggests a potential pattern of technical shortcomings. Cost of Repair: I have been quoted a repair cost of $1,808/- by Tesla, which is a substantial amount, especially considering the vehicle's age and mileage. Given these points, I request a thorough re-evaluation of this matter. I strongly believe that this issue should be covered under warranty, or as a goodwill gesture, considering the vehicle's low mileage and the history of charging issues reported shortly after purchase. Furthermore, I urge Tesla to investigate if this is a wider issue affecting more vehicles, as it raises concerns about the reliability and durability of critical components in Tesla vehicles. The vehicle is available for inspection at your convenience. I expect a prompt response to this complaint, and I hope for a swift and satisfactory resolution.
Mfg Campaign: 11571510
Recall Date: Feb 12, 2024
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Tesla Model 3. The contact stated that the back over prevention camera frequently failed to operate as designed with a blank screen being displayed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 88,000.
Corrective Action:
The contact owns a 2019 Tesla Model 3. The contact stated that the back over prevention camera frequently failed to operate as designed with a blank screen being displayed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 88,000.
Additional Notes:
The contact owns a 2019 Tesla Model 3. The contact stated that the back over prevention camera frequently failed to operate as designed with a blank screen being displayed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 88,000.
Mfg Campaign: 11571022
Recall Date: Feb 9, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Twice in a span of six weeks my 2019 Tesla Model 3 simply stopped operating - dead stop. First incident was on a road trip over the Christmas holidays ([XXX]). We had stopped in suburban Chicago before continuing our trip home. The vehicle control screen went black and the vehicle ceased almost all operations. The vehicle could not be started nor put into a gear for towing. All functions accessed through the screen (virtually every function) was rendered inoperable. I called Tesla who told me that according to their computer systems the vehicle was active. The mercifully nearby service center said no fault was recorded by the computer log. They were able to get the screen reactivated and we continued our trip with no further incident and they weren't able to explain what happened. On Friday [XXX] the same thing happened in our garage. The vehicle was towed to Tesla. They diagnosed the issue to an electrical fault in the steering column which shuts the vehicle down. The remedy is a replacement of the entire steering column at a cost of $2100 plus labor. I don't know if this is a typical remedy for other manufacturers but this is quite a expensive solution for an issue unrelated to the steering function. From a safety perspective this was an astounding occurrence. If this winter was colder or we were in a more remote place we would have been in pretty big trouble not being able to activate the heat or any other function of the vehicle. I believe the totality of the shutdown makes this fault an extraordinary concern with an extraordinary price tag for Tesla drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Twice in a span of six weeks my 2019 Tesla Model 3 simply stopped operating - dead stop. First incident was on a road trip over the Christmas holidays ([XXX]). We had stopped in suburban Chicago before continuing our trip home. The vehicle control screen went black and the vehicle ceased almost all operations. The vehicle could not be started nor put into a gear for towing. All functions accessed through the screen (virtually every function) was rendered inoperable. I called Tesla who told me that according to their computer systems the vehicle was active. The mercifully nearby service center said no fault was recorded by the computer log. They were able to get the screen reactivated and we continued our trip with no further incident and they weren't able to explain what happened. On Friday [XXX] the same thing happened in our garage. The vehicle was towed to Tesla. They diagnosed the issue to an electrical fault in the steering column which shuts the vehicle down. The remedy is a replacement of the entire steering column at a cost of $2100 plus labor. I don't know if this is a typical remedy for other manufacturers but this is quite a expensive solution for an issue unrelated to the steering function. From a safety perspective this was an astounding occurrence. If this winter was colder or we were in a more remote place we would have been in pretty big trouble not being able to activate the heat or any other function of the vehicle. I believe the totality of the shutdown makes this fault an extraordinary concern with an extraordinary price tag for Tesla drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Twice in a span of six weeks my 2019 Tesla Model 3 simply stopped operating - dead stop. First incident was on a road trip over the Christmas holidays ([XXX]). We had stopped in suburban Chicago before continuing our trip home. The vehicle control screen went black and the vehicle ceased almost all operations. The vehicle could not be started nor put into a gear for towing. All functions accessed through the screen (virtually every function) was rendered inoperable. I called Tesla who told me that according to their computer systems the vehicle was active. The mercifully nearby service center said no fault was recorded by the computer log. They were able to get the screen reactivated and we continued our trip with no further incident and they weren't able to explain what happened. On Friday [XXX] the same thing happened in our garage. The vehicle was towed to Tesla. They diagnosed the issue to an electrical fault in the steering column which shuts the vehicle down. The remedy is a replacement of the entire steering column at a cost of $2100 plus labor. I don't know if this is a typical remedy for other manufacturers but this is quite a expensive solution for an issue unrelated to the steering function. From a safety perspective this was an astounding occurrence. If this winter was colder or we were in a more remote place we would have been in pretty big trouble not being able to activate the heat or any other function of the vehicle. I believe the totality of the shutdown makes this fault an extraordinary concern with an extraordinary price tag for Tesla drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11570504
Recall Date: Feb 7, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Error comes up replace auxiliary battery low voltage. And then it says vehicle may not start. I was told by the dealer where I bought the car that their a recall and I wanted to see if my vehicle is qualified. Which the dealer said it is. I can't drive my car and I do ride share with it please can you help me.
Corrective Action:
Error comes up replace auxiliary battery low voltage. And then it says vehicle may not start. I was told by the dealer where I bought the car that their a recall and I wanted to see if my vehicle is qualified. Which the dealer said it is. I can't drive my car and I do ride share with it please can you help me.
Additional Notes:
Error comes up replace auxiliary battery low voltage. And then it says vehicle may not start. I was told by the dealer where I bought the car that their a recall and I wanted to see if my vehicle is qualified. Which the dealer said it is. I can't drive my car and I do ride share with it please can you help me.
Mfg Campaign: 11570668
Recall Date: Feb 7, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Error comes up replace auxiliary battery low voltage. And then it says vehicle may not start. I was told by the dealer where I bought the car that their a recall and I wanted to see if my vehicle is qualified. Which the dealer said it is. I can't drive my car and I do ride share with it please can you help me.
Corrective Action:
Error comes up replace auxiliary battery low voltage. And then it says vehicle may not start. I was told by the dealer where I bought the car that their a recall and I wanted to see if my vehicle is qualified. Which the dealer said it is. I can't drive my car and I do ride share with it please can you help me.
Additional Notes:
Error comes up replace auxiliary battery low voltage. And then it says vehicle may not start. I was told by the dealer where I bought the car that their a recall and I wanted to see if my vehicle is qualified. Which the dealer said it is. I can't drive my car and I do ride share with it please can you help me.
Mfg Campaign: 11570668
Recall Date: Feb 7, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Since nhtsa recommended changes, the assist driver require more input to confirm I am paying attention and is distracting me from paying attention to surroundings. For example proir to the vehicle being "safer" I was able to focus my attention on immediate risk but possible risk that were greater than 12 seconds ahead of me. The vehicle was safer prior to the recall.
Corrective Action:
Since nhtsa recommended changes, the assist driver require more input to confirm I am paying attention and is distracting me from paying attention to surroundings. For example proir to the vehicle being "safer" I was able to focus my attention on immediate risk but possible risk that were greater than 12 seconds ahead of me. The vehicle was safer prior to the recall.
Additional Notes:
Since nhtsa recommended changes, the assist driver require more input to confirm I am paying attention and is distracting me from paying attention to surroundings. For example proir to the vehicle being "safer" I was able to focus my attention on immediate risk but possible risk that were greater than 12 seconds ahead of me. The vehicle was safer prior to the recall.
Mfg Campaign: 11568761
Recall Date: Jan 30, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Ever since Tesla updated my vehicle to 2023.44.30.8, the autopilot has become effectively unusable. It now nags and beeps at me whenever I am not looking straight ahead. It is ridiculous that Tesla has ruined one of the best aspects of my car due to (ostensibly?) NHTSA pressure. Please allow their previous driver attentiveness system with the steering wheel to be reinstated. It is so miserable to have my car nanny camera flip out on me every time I look anywhere other than straight ahead. At the very least, every other manufacturer should be forced to have just as annoying a system if my Tesla had to be ruined. Its wrong to punish every Tesla owner because some people misused autopilot.
Corrective Action:
Ever since Tesla updated my vehicle to 2023.44.30.8, the autopilot has become effectively unusable. It now nags and beeps at me whenever I am not looking straight ahead. It is ridiculous that Tesla has ruined one of the best aspects of my car due to (ostensibly?) NHTSA pressure. Please allow their previous driver attentiveness system with the steering wheel to be reinstated. It is so miserable to have my car nanny camera flip out on me every time I look anywhere other than straight ahead. At the very least, every other manufacturer should be forced to have just as annoying a system if my Tesla had to be ruined. Its wrong to punish every Tesla owner because some people misused autopilot.
Additional Notes:
Ever since Tesla updated my vehicle to 2023.44.30.8, the autopilot has become effectively unusable. It now nags and beeps at me whenever I am not looking straight ahead. It is ridiculous that Tesla has ruined one of the best aspects of my car due to (ostensibly?) NHTSA pressure. Please allow their previous driver attentiveness system with the steering wheel to be reinstated. It is so miserable to have my car nanny camera flip out on me every time I look anywhere other than straight ahead. At the very least, every other manufacturer should be forced to have just as annoying a system if my Tesla had to be ruined. Its wrong to punish every Tesla owner because some people misused autopilot.
Mfg Campaign: 11568873
Recall Date: Jan 30, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Ever since Tesla updated my vehicle to 2023.44.30.8, the autopilot has become effectively unusable. It now nags and beeps at me whenever I am not looking straight ahead. It is ridiculous that Tesla has ruined one of the best aspects of my car due to (ostensibly?) NHTSA pressure. Please allow their previous driver attentiveness system with the steering wheel to be reinstated. It is so miserable to have my car nanny camera flip out on me every time I look anywhere other than straight ahead. At the very least, every other manufacturer should be forced to have just as annoying a system if my Tesla had to be ruined. Its wrong to punish every Tesla owner because some people misused autopilot.
Corrective Action:
Ever since Tesla updated my vehicle to 2023.44.30.8, the autopilot has become effectively unusable. It now nags and beeps at me whenever I am not looking straight ahead. It is ridiculous that Tesla has ruined one of the best aspects of my car due to (ostensibly?) NHTSA pressure. Please allow their previous driver attentiveness system with the steering wheel to be reinstated. It is so miserable to have my car nanny camera flip out on me every time I look anywhere other than straight ahead. At the very least, every other manufacturer should be forced to have just as annoying a system if my Tesla had to be ruined. Its wrong to punish every Tesla owner because some people misused autopilot.
Additional Notes:
Ever since Tesla updated my vehicle to 2023.44.30.8, the autopilot has become effectively unusable. It now nags and beeps at me whenever I am not looking straight ahead. It is ridiculous that Tesla has ruined one of the best aspects of my car due to (ostensibly?) NHTSA pressure. Please allow their previous driver attentiveness system with the steering wheel to be reinstated. It is so miserable to have my car nanny camera flip out on me every time I look anywhere other than straight ahead. At the very least, every other manufacturer should be forced to have just as annoying a system if my Tesla had to be ruined. Its wrong to punish every Tesla owner because some people misused autopilot.
Mfg Campaign: 11568873
Recall Date: Jan 30, 2024
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Ever since Tesla updated my vehicle to 2023.44.30.8, the autopilot has become effectively unusable. It now nags and beeps at me whenever I am not looking straight ahead. It is ridiculous that Tesla has ruined one of the best aspects of my car due to (ostensibly?) NHTSA pressure. Please allow their previous driver attentiveness system with the steering wheel to be reinstated. It is so miserable to have my car nanny camera flip out on me every time I look anywhere other than straight ahead. At the very least, every other manufacturer should be forced to have just as annoying a system if my Tesla had to be ruined. Its wrong to punish every Tesla owner because some people misused autopilot.
Corrective Action:
Ever since Tesla updated my vehicle to 2023.44.30.8, the autopilot has become effectively unusable. It now nags and beeps at me whenever I am not looking straight ahead. It is ridiculous that Tesla has ruined one of the best aspects of my car due to (ostensibly?) NHTSA pressure. Please allow their previous driver attentiveness system with the steering wheel to be reinstated. It is so miserable to have my car nanny camera flip out on me every time I look anywhere other than straight ahead. At the very least, every other manufacturer should be forced to have just as annoying a system if my Tesla had to be ruined. Its wrong to punish every Tesla owner because some people misused autopilot.
Additional Notes:
Ever since Tesla updated my vehicle to 2023.44.30.8, the autopilot has become effectively unusable. It now nags and beeps at me whenever I am not looking straight ahead. It is ridiculous that Tesla has ruined one of the best aspects of my car due to (ostensibly?) NHTSA pressure. Please allow their previous driver attentiveness system with the steering wheel to be reinstated. It is so miserable to have my car nanny camera flip out on me every time I look anywhere other than straight ahead. At the very least, every other manufacturer should be forced to have just as annoying a system if my Tesla had to be ruined. Its wrong to punish every Tesla owner because some people misused autopilot.
Mfg Campaign: 11568873
Recall Date: Jan 30, 2024
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
In July 2023 we started receiving airbag fault messages on the main screen, “Front Passenger Safety Restraint System Fault". Based on our research this meant that in the event of an accident the airbag would most likely not deploy. We tried to schedule service and due to a "bug with the recent update" we could not get the invoice through their app or schedule the actual service for over a week. After contacting Tesla multiple times we got scheduled and had to drive to a service center instead of mobile service coming to us. This turned out to be a known fault due to the lack of an Occupant Classification System (OCS) Filter Module on the 2017-2019 Model 3. We were charged $165.89 to install what should have been provided for free on a recall to all affected model years. Upon arrival to the center they told me it could end up costing thousands of dollars if they had to replace the airbags, wiring harnesses and other components. That car was about 4 years and 1 month old, and just under 70K miles at the time, so the airbag system should not be failing. Those costs could be prohibitive for some owners, causing them to drive with an unsafe car. Luckily the service center tried the cheapest option first, which was installing the filter that is now standard equipment on all 2020 model years and later. The fact that Tesla now installs that filter as standard shows that it is necessary, and should have been provided to all previous model years as a free recall. Details can be found in the service bulletin that Tesla has already submitted to NHTSA at [XXX] . If that link doesn't work it is [XXX] from [XXX], 2019. This is a known issue for the affected year models that is fixed with an OCS filter module on newer models, that can be installed in a short time on older models. The lack of that module puts users at risk of the airbags not deploying as designed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In July 2023 we started receiving airbag fault messages on the main screen, “Front Passenger Safety Restraint System Fault". Based on our research this meant that in the event of an accident the airbag would most likely not deploy. We tried to schedule service and due to a "bug with the recent update" we could not get the invoice through their app or schedule the actual service for over a week. After contacting Tesla multiple times we got scheduled and had to drive to a service center instead of mobile service coming to us. This turned out to be a known fault due to the lack of an Occupant Classification System (OCS) Filter Module on the 2017-2019 Model 3. We were charged $165.89 to install what should have been provided for free on a recall to all affected model years. Upon arrival to the center they told me it could end up costing thousands of dollars if they had to replace the airbags, wiring harnesses and other components. That car was about 4 years and 1 month old, and just under 70K miles at the time, so the airbag system should not be failing. Those costs could be prohibitive for some owners, causing them to drive with an unsafe car. Luckily the service center tried the cheapest option first, which was installing the filter that is now standard equipment on all 2020 model years and later. The fact that Tesla now installs that filter as standard shows that it is necessary, and should have been provided to all previous model years as a free recall. Details can be found in the service bulletin that Tesla has already submitted to NHTSA at [XXX] . If that link doesn't work it is [XXX] from [XXX], 2019. This is a known issue for the affected year models that is fixed with an OCS filter module on newer models, that can be installed in a short time on older models. The lack of that module puts users at risk of the airbags not deploying as designed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In July 2023 we started receiving airbag fault messages on the main screen, “Front Passenger Safety Restraint System Fault". Based on our research this meant that in the event of an accident the airbag would most likely not deploy. We tried to schedule service and due to a "bug with the recent update" we could not get the invoice through their app or schedule the actual service for over a week. After contacting Tesla multiple times we got scheduled and had to drive to a service center instead of mobile service coming to us. This turned out to be a known fault due to the lack of an Occupant Classification System (OCS) Filter Module on the 2017-2019 Model 3. We were charged $165.89 to install what should have been provided for free on a recall to all affected model years. Upon arrival to the center they told me it could end up costing thousands of dollars if they had to replace the airbags, wiring harnesses and other components. That car was about 4 years and 1 month old, and just under 70K miles at the time, so the airbag system should not be failing. Those costs could be prohibitive for some owners, causing them to drive with an unsafe car. Luckily the service center tried the cheapest option first, which was installing the filter that is now standard equipment on all 2020 model years and later. The fact that Tesla now installs that filter as standard shows that it is necessary, and should have been provided to all previous model years as a free recall. Details can be found in the service bulletin that Tesla has already submitted to NHTSA at [XXX] . If that link doesn't work it is [XXX] from [XXX], 2019. This is a known issue for the affected year models that is fixed with an OCS filter module on newer models, that can be installed in a short time on older models. The lack of that module puts users at risk of the airbags not deploying as designed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11566767
Recall Date: Jan 21, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In July 2023 we started receiving airbag fault messages on the main screen, “Front Passenger Safety Restraint System Fault". Based on our research this meant that in the event of an accident the airbag would most likely not deploy. We tried to schedule service and due to a "bug with the recent update" we could not get the invoice through their app or schedule the actual service for over a week. After contacting Tesla multiple times we got scheduled and had to drive to a service center instead of mobile service coming to us. This turned out to be a known fault due to the lack of an Occupant Classification System (OCS) Filter Module on the 2017-2019 Model 3. We were charged $165.89 to install what should have been provided for free on a recall to all affected model years. Upon arrival to the center they told me it could end up costing thousands of dollars if they had to replace the airbags, wiring harnesses and other components. That car was about 4 years and 1 month old, and just under 70K miles at the time, so the airbag system should not be failing. Those costs could be prohibitive for some owners, causing them to drive with an unsafe car. Luckily the service center tried the cheapest option first, which was installing the filter that is now standard equipment on all 2020 model years and later. The fact that Tesla now installs that filter as standard shows that it is necessary, and should have been provided to all previous model years as a free recall. Details can be found in the service bulletin that Tesla has already submitted to NHTSA at [XXX] . If that link doesn't work it is [XXX] from [XXX], 2019. This is a known issue for the affected year models that is fixed with an OCS filter module on newer models, that can be installed in a short time on older models. The lack of that module puts users at risk of the airbags not deploying as designed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In July 2023 we started receiving airbag fault messages on the main screen, “Front Passenger Safety Restraint System Fault". Based on our research this meant that in the event of an accident the airbag would most likely not deploy. We tried to schedule service and due to a "bug with the recent update" we could not get the invoice through their app or schedule the actual service for over a week. After contacting Tesla multiple times we got scheduled and had to drive to a service center instead of mobile service coming to us. This turned out to be a known fault due to the lack of an Occupant Classification System (OCS) Filter Module on the 2017-2019 Model 3. We were charged $165.89 to install what should have been provided for free on a recall to all affected model years. Upon arrival to the center they told me it could end up costing thousands of dollars if they had to replace the airbags, wiring harnesses and other components. That car was about 4 years and 1 month old, and just under 70K miles at the time, so the airbag system should not be failing. Those costs could be prohibitive for some owners, causing them to drive with an unsafe car. Luckily the service center tried the cheapest option first, which was installing the filter that is now standard equipment on all 2020 model years and later. The fact that Tesla now installs that filter as standard shows that it is necessary, and should have been provided to all previous model years as a free recall. Details can be found in the service bulletin that Tesla has already submitted to NHTSA at [XXX] . If that link doesn't work it is [XXX] from [XXX], 2019. This is a known issue for the affected year models that is fixed with an OCS filter module on newer models, that can be installed in a short time on older models. The lack of that module puts users at risk of the airbags not deploying as designed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In July 2023 we started receiving airbag fault messages on the main screen, “Front Passenger Safety Restraint System Fault". Based on our research this meant that in the event of an accident the airbag would most likely not deploy. We tried to schedule service and due to a "bug with the recent update" we could not get the invoice through their app or schedule the actual service for over a week. After contacting Tesla multiple times we got scheduled and had to drive to a service center instead of mobile service coming to us. This turned out to be a known fault due to the lack of an Occupant Classification System (OCS) Filter Module on the 2017-2019 Model 3. We were charged $165.89 to install what should have been provided for free on a recall to all affected model years. Upon arrival to the center they told me it could end up costing thousands of dollars if they had to replace the airbags, wiring harnesses and other components. That car was about 4 years and 1 month old, and just under 70K miles at the time, so the airbag system should not be failing. Those costs could be prohibitive for some owners, causing them to drive with an unsafe car. Luckily the service center tried the cheapest option first, which was installing the filter that is now standard equipment on all 2020 model years and later. The fact that Tesla now installs that filter as standard shows that it is necessary, and should have been provided to all previous model years as a free recall. Details can be found in the service bulletin that Tesla has already submitted to NHTSA at [XXX] . If that link doesn't work it is [XXX] from [XXX], 2019. This is a known issue for the affected year models that is fixed with an OCS filter module on newer models, that can be installed in a short time on older models. The lack of that module puts users at risk of the airbags not deploying as designed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11566767
Recall Date: Jan 21, 2024
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
In July 2023 we started receiving airbag fault messages on the main screen, “Front Passenger Safety Restraint System Fault". Based on our research this meant that in the event of an accident the airbag would most likely not deploy. We tried to schedule service and due to a "bug with the recent update" we could not get the invoice through their app or schedule the actual service for over a week. After contacting Tesla multiple times we got scheduled and had to drive to a service center instead of mobile service coming to us. This turned out to be a known fault due to the lack of an Occupant Classification System (OCS) Filter Module on the 2017-2019 Model 3. We were charged $165.89 to install what should have been provided for free on a recall to all affected model years. Upon arrival to the center they told me it could end up costing thousands of dollars if they had to replace the airbags, wiring harnesses and other components. That car was about 4 years and 1 month old, and just under 70K miles at the time, so the airbag system should not be failing. Those costs could be prohibitive for some owners, causing them to drive with an unsafe car. Luckily the service center tried the cheapest option first, which was installing the filter that is now standard equipment on all 2020 model years and later. The fact that Tesla now installs that filter as standard shows that it is necessary, and should have been provided to all previous model years as a free recall. Details can be found in the service bulletin that Tesla has already submitted to NHTSA at [XXX] . If that link doesn't work it is [XXX] from [XXX], 2019. This is a known issue for the affected year models that is fixed with an OCS filter module on newer models, that can be installed in a short time on older models. The lack of that module puts users at risk of the airbags not deploying as designed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In July 2023 we started receiving airbag fault messages on the main screen, “Front Passenger Safety Restraint System Fault". Based on our research this meant that in the event of an accident the airbag would most likely not deploy. We tried to schedule service and due to a "bug with the recent update" we could not get the invoice through their app or schedule the actual service for over a week. After contacting Tesla multiple times we got scheduled and had to drive to a service center instead of mobile service coming to us. This turned out to be a known fault due to the lack of an Occupant Classification System (OCS) Filter Module on the 2017-2019 Model 3. We were charged $165.89 to install what should have been provided for free on a recall to all affected model years. Upon arrival to the center they told me it could end up costing thousands of dollars if they had to replace the airbags, wiring harnesses and other components. That car was about 4 years and 1 month old, and just under 70K miles at the time, so the airbag system should not be failing. Those costs could be prohibitive for some owners, causing them to drive with an unsafe car. Luckily the service center tried the cheapest option first, which was installing the filter that is now standard equipment on all 2020 model years and later. The fact that Tesla now installs that filter as standard shows that it is necessary, and should have been provided to all previous model years as a free recall. Details can be found in the service bulletin that Tesla has already submitted to NHTSA at [XXX] . If that link doesn't work it is [XXX] from [XXX], 2019. This is a known issue for the affected year models that is fixed with an OCS filter module on newer models, that can be installed in a short time on older models. The lack of that module puts users at risk of the airbags not deploying as designed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In July 2023 we started receiving airbag fault messages on the main screen, “Front Passenger Safety Restraint System Fault". Based on our research this meant that in the event of an accident the airbag would most likely not deploy. We tried to schedule service and due to a "bug with the recent update" we could not get the invoice through their app or schedule the actual service for over a week. After contacting Tesla multiple times we got scheduled and had to drive to a service center instead of mobile service coming to us. This turned out to be a known fault due to the lack of an Occupant Classification System (OCS) Filter Module on the 2017-2019 Model 3. We were charged $165.89 to install what should have been provided for free on a recall to all affected model years. Upon arrival to the center they told me it could end up costing thousands of dollars if they had to replace the airbags, wiring harnesses and other components. That car was about 4 years and 1 month old, and just under 70K miles at the time, so the airbag system should not be failing. Those costs could be prohibitive for some owners, causing them to drive with an unsafe car. Luckily the service center tried the cheapest option first, which was installing the filter that is now standard equipment on all 2020 model years and later. The fact that Tesla now installs that filter as standard shows that it is necessary, and should have been provided to all previous model years as a free recall. Details can be found in the service bulletin that Tesla has already submitted to NHTSA at [XXX] . If that link doesn't work it is [XXX] from [XXX], 2019. This is a known issue for the affected year models that is fixed with an OCS filter module on newer models, that can be installed in a short time on older models. The lack of that module puts users at risk of the airbags not deploying as designed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11566767
Recall Date: Jan 21, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
When driving the car and turning the wheel there was a creaking noise at low speeds. Upon inspection at the service center the issue was diagnosed to be suspension part issues. The compliance link assemblies, lower lateral links, and control arms require replacement. This issue could have resulted in the car wheels breaking off while driving, causing a safety issue for myself and others.
Corrective Action:
When driving the car and turning the wheel there was a creaking noise at low speeds. Upon inspection at the service center the issue was diagnosed to be suspension part issues. The compliance link assemblies, lower lateral links, and control arms require replacement. This issue could have resulted in the car wheels breaking off while driving, causing a safety issue for myself and others.
Additional Notes:
When driving the car and turning the wheel there was a creaking noise at low speeds. Upon inspection at the service center the issue was diagnosed to be suspension part issues. The compliance link assemblies, lower lateral links, and control arms require replacement. This issue could have resulted in the car wheels breaking off while driving, causing a safety issue for myself and others.
Mfg Campaign: 11566247
Recall Date: Jan 18, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Upper control arms and linkage on left and right needed to be replaced. Tesla charging $600 labor.
Corrective Action:
Upper control arms and linkage on left and right needed to be replaced. Tesla charging $600 labor.
Additional Notes:
Upper control arms and linkage on left and right needed to be replaced. Tesla charging $600 labor.
Mfg Campaign: 11564766
Recall Date: Jan 10, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The front upper control arms on the vehicle failed at around 50,000 miles. The control arms failed with the same symptoms described in Tesla's service bulletin [XXX] ). However, despite the service bulletin stating that the correction was to reseal the area around the ball joints, Tesla's service team told me that they no longer do that because they found out that the problem would reappear if they only reseal them. That they instead replace the front upper control arms with a newer version. They billed me $181.44 for that work despite having a service bulletin for the issue and despite it being a widespread issue with the early failure of those control arms. I was lucky that I had this issue addressed when it only made noise and did not wait for the suspension component to structurally fail, which would have resulted in a crash. I have the invoice and the written communication between myself and Tesla. However, when submitting this incident form on NHTSA's website, the Upload Files section wasn't working in Chrome or Firefox on Windows. Clicking the "Upload Files" button on this web form just made the button disappear and nothing else happened. If it is helpful, I'd be happy to share the invoice and written communication between myself and Tesla with NHTSA. Please let me know if that's needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The front upper control arms on the vehicle failed at around 50,000 miles. The control arms failed with the same symptoms described in Tesla's service bulletin [XXX] ). However, despite the service bulletin stating that the correction was to reseal the area around the ball joints, Tesla's service team told me that they no longer do that because they found out that the problem would reappear if they only reseal them. That they instead replace the front upper control arms with a newer version. They billed me $181.44 for that work despite having a service bulletin for the issue and despite it being a widespread issue with the early failure of those control arms. I was lucky that I had this issue addressed when it only made noise and did not wait for the suspension component to structurally fail, which would have resulted in a crash. I have the invoice and the written communication between myself and Tesla. However, when submitting this incident form on NHTSA's website, the Upload Files section wasn't working in Chrome or Firefox on Windows. Clicking the "Upload Files" button on this web form just made the button disappear and nothing else happened. If it is helpful, I'd be happy to share the invoice and written communication between myself and Tesla with NHTSA. Please let me know if that's needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The front upper control arms on the vehicle failed at around 50,000 miles. The control arms failed with the same symptoms described in Tesla's service bulletin [XXX] ). However, despite the service bulletin stating that the correction was to reseal the area around the ball joints, Tesla's service team told me that they no longer do that because they found out that the problem would reappear if they only reseal them. That they instead replace the front upper control arms with a newer version. They billed me $181.44 for that work despite having a service bulletin for the issue and despite it being a widespread issue with the early failure of those control arms. I was lucky that I had this issue addressed when it only made noise and did not wait for the suspension component to structurally fail, which would have resulted in a crash. I have the invoice and the written communication between myself and Tesla. However, when submitting this incident form on NHTSA's website, the Upload Files section wasn't working in Chrome or Firefox on Windows. Clicking the "Upload Files" button on this web form just made the button disappear and nothing else happened. If it is helpful, I'd be happy to share the invoice and written communication between myself and Tesla with NHTSA. Please let me know if that's needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11564327
Recall Date: Jan 9, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System). The contact stated that the recall to be performed would not disable the "Auto-steer" function, however the Over the Air software update had disabled the auto steer. The contact stated that the manufacturer advised that to restore the auto steer feature the contact had to pay to do so. The contact stated that the manufacturer was not following the recall as stated. The manufacturer was made aware of the issue. The contact had experienced a failure of the auto steer function on the vehicle. The failure mileage was 71,817. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System). The contact stated that the recall to be performed would not disable the "Auto-steer" function, however the Over the Air software update had disabled the auto steer. The contact stated that the manufacturer advised that to restore the auto steer feature the contact had to pay to do so. The contact stated that the manufacturer was not following the recall as stated. The manufacturer was made aware of the issue. The contact had experienced a failure of the auto steer function on the vehicle. The failure mileage was 71,817. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System). The contact stated that the recall to be performed would not disable the "Auto-steer" function, however the Over the Air software update had disabled the auto steer. The contact stated that the manufacturer advised that to restore the auto steer feature the contact had to pay to do so. The contact stated that the manufacturer was not following the recall as stated. The manufacturer was made aware of the issue. The contact had experienced a failure of the auto steer function on the vehicle. The failure mileage was 71,817. Parts distribution disconnect.
Mfg Campaign: 11563705
Recall Date: Jan 5, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Climate control unavailable. Unable to heat cabin. Ran test and received a PTC heater faulty. Vehicle is over 50K miles and no longer under warranty. Through research online. Many heating issues become available. Software and numerous PTC failures especially older vehicles that had similar issues with 30K, 40K, and 50K miles.
Corrective Action:
Climate control unavailable. Unable to heat cabin. Ran test and received a PTC heater faulty. Vehicle is over 50K miles and no longer under warranty. Through research online. Many heating issues become available. Software and numerous PTC failures especially older vehicles that had similar issues with 30K, 40K, and 50K miles.
Additional Notes:
Climate control unavailable. Unable to heat cabin. Ran test and received a PTC heater faulty. Vehicle is over 50K miles and no longer under warranty. Through research online. Many heating issues become available. Software and numerous PTC failures especially older vehicles that had similar issues with 30K, 40K, and 50K miles.
Mfg Campaign: 11563122
Recall Date: Jan 2, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Climate control unavailable. Unable to heat cabin. Ran test and received a PTC heater faulty. Vehicle is over 50K miles and no longer under warranty. Through research online. Many heating issues become available. Software and numerous PTC failures especially older vehicles that had similar issues with 30K, 40K, and 50K miles.
Corrective Action:
Climate control unavailable. Unable to heat cabin. Ran test and received a PTC heater faulty. Vehicle is over 50K miles and no longer under warranty. Through research online. Many heating issues become available. Software and numerous PTC failures especially older vehicles that had similar issues with 30K, 40K, and 50K miles.
Additional Notes:
Climate control unavailable. Unable to heat cabin. Ran test and received a PTC heater faulty. Vehicle is over 50K miles and no longer under warranty. Through research online. Many heating issues become available. Software and numerous PTC failures especially older vehicles that had similar issues with 30K, 40K, and 50K miles.
Mfg Campaign: 11563122
Recall Date: Jan 2, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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