Complaints & Recalls
Official Safety Recalls - Important!
31 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-31-001
Recall Date: Mar 31, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-20-004
Recall Date: Oct 21, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-008
Recall Date: Apr 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-004
Recall Date: Mar 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-17-008
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-001
Recall Date: May 25, 2021
Consumer Complaints
1.5K ComplaintsTesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY WIFE ( DRIVER FOR OVER 40 YEARS, NO ACCIDENTS, NO TICKETS) WAS STOPPED AT A TRAFFIC LIGHT ON A DOWNGRADE, FOOT ON THE BRAKE, IN OUR BRAND NEW TESLA MODEL 3 WHEN IT SUDDENLY BEGAN TO MOVE FORWARD AND CRASHED INTO CARS STOPPED AT THE LIGHT IN FRONT OF HER. MY WIFE TRIED DESPERATELY TO STOP THE TESLA WITH THE BRAKES AND EMERGENCY BRAKE. OU CAR WAS STOPPED BY THE CAR IN FRONT. I HATE TO THINK OF WHAT COULD HAVE HAPPENED HAD THERE NOT BEEN CAR IN FRONT. WE PURCHASED THE TESLA IN DECEMBER OF 2018 AND THE CRASH OCCURRED IN FEBRUARY OF 2019. AFTER THE CRASH I CALLED TESLA, THEN I WENT TO THEIR SHOWROOM IN SAN DIEGO, THEY REFERRED ME TO TESLALEGAL.COM. SO I ASKED MY ATTORNEY TO HELP. IN THE MEANTIME, AFTER THE TESLA WAS RELEASED FROM THE BODY SHOP IT WAS SENT TO THE TESLA SERVICE CENTER IN SAN DIEGO. IMMEDIATELY, MY ATTORNEY EMAILED SERVICEHELPNA@TESLA.COM FOR TESLA TO PRESERVE AND PROVIDE THE ELECTRONIC DRIVING RECORD TO DETERMINE WHAT HAPPENED TO THE CAR. SERVICE CENTER DID NOT RESPOND TO OUR REQUEST. AT THIS POINT TESLA DEFINITELY KNOWS THAT WE HAVE A PROBLEM. OUR ATTEMPTS AT CONTACT BEGAN IMMEDIATELY AFTER THE CRASH IN FEBRUARY. AS OF MAY 15TH THERE IS NO CONTACT YET. WITH THE KNOWLEDGE THAT I HAD AN ATTORNEY, TESLA SERVICE STILL SENT ME DOCUMENTS TO SIGN. THEY RECENTLY SENT ME A TEXT THAT THEY HAVE 'UPDATED FIRMWARE WITH THE LATEST VERSION' AND THE CAR 'IS SAFE TO DRIVE AT THIS TIME.' TO ME IT SOUNDS LIKE THEY MODIFIED THE TESLA. MY ATTORNEY HAS CALLED AND EMAILED TESLA SERVICE, TESLA CUSTOMER SERVICE, TESLA LEGAL, AND TESLA HEADQUARTERS IN FREMONT. SHE HAS WRITTEN LETTERS TO ALL OF THE ABOVE AND MAILED THEM CERTIFIED MAIL. IN THE LETTERS SHE HAS EXPLAINED THAT MY WIFE AND I ARE FEARFUL OF DRIVING THE CAR AND DEFINITELY DON'T WANT ANYONE ELSE TO GET KILLED. THE TESLA SITS IN THE SERVICE CENTER STORAGE.
Corrective Action:
MY WIFE ( DRIVER FOR OVER 40 YEARS, NO ACCIDENTS, NO TICKETS) WAS STOPPED AT A TRAFFIC LIGHT ON A DOWNGRADE, FOOT ON THE BRAKE, IN OUR BRAND NEW TESLA MODEL 3 WHEN IT SUDDENLY BEGAN TO MOVE FORWARD AND CRASHED INTO CARS STOPPED AT THE LIGHT IN FRONT OF HER. MY WIFE TRIED DESPERATELY TO STOP THE TESLA WITH THE BRAKES AND EMERGENCY BRAKE. OU CAR WAS STOPPED BY THE CAR IN FRONT. I HATE TO THINK OF WHAT COULD HAVE HAPPENED HAD THERE NOT BEEN CAR IN FRONT. WE PURCHASED THE TESLA IN DECEMBER OF 2018 AND THE CRASH OCCURRED IN FEBRUARY OF 2019. AFTER THE CRASH I CALLED TESLA, THEN I WENT TO THEIR SHOWROOM IN SAN DIEGO, THEY REFERRED ME TO TESLALEGAL.COM. SO I ASKED MY ATTORNEY TO HELP. IN THE MEANTIME, AFTER THE TESLA WAS RELEASED FROM THE BODY SHOP IT WAS SENT TO THE TESLA SERVICE CENTER IN SAN DIEGO. IMMEDIATELY, MY ATTORNEY EMAILED SERVICEHELPNA@TESLA.COM FOR TESLA TO PRESERVE AND PROVIDE THE ELECTRONIC DRIVING RECORD TO DETERMINE WHAT HAPPENED TO THE CAR. SERVICE CENTER DID NOT RESPOND TO OUR REQUEST. AT THIS POINT TESLA DEFINITELY KNOWS THAT WE HAVE A PROBLEM. OUR ATTEMPTS AT CONTACT BEGAN IMMEDIATELY AFTER THE CRASH IN FEBRUARY. AS OF MAY 15TH THERE IS NO CONTACT YET. WITH THE KNOWLEDGE THAT I HAD AN ATTORNEY, TESLA SERVICE STILL SENT ME DOCUMENTS TO SIGN. THEY RECENTLY SENT ME A TEXT THAT THEY HAVE 'UPDATED FIRMWARE WITH THE LATEST VERSION' AND THE CAR 'IS SAFE TO DRIVE AT THIS TIME.' TO ME IT SOUNDS LIKE THEY MODIFIED THE TESLA. MY ATTORNEY HAS CALLED AND EMAILED TESLA SERVICE, TESLA CUSTOMER SERVICE, TESLA LEGAL, AND TESLA HEADQUARTERS IN FREMONT. SHE HAS WRITTEN LETTERS TO ALL OF THE ABOVE AND MAILED THEM CERTIFIED MAIL. IN THE LETTERS SHE HAS EXPLAINED THAT MY WIFE AND I ARE FEARFUL OF DRIVING THE CAR AND DEFINITELY DON'T WANT ANYONE ELSE TO GET KILLED. THE TESLA SITS IN THE SERVICE CENTER STORAGE.
Additional Notes:
MY WIFE ( DRIVER FOR OVER 40 YEARS, NO ACCIDENTS, NO TICKETS) WAS STOPPED AT A TRAFFIC LIGHT ON A DOWNGRADE, FOOT ON THE BRAKE, IN OUR BRAND NEW TESLA MODEL 3 WHEN IT SUDDENLY BEGAN TO MOVE FORWARD AND CRASHED INTO CARS STOPPED AT THE LIGHT IN FRONT OF HER. MY WIFE TRIED DESPERATELY TO STOP THE TESLA WITH THE BRAKES AND EMERGENCY BRAKE. OU CAR WAS STOPPED BY THE CAR IN FRONT. I HATE TO THINK OF WHAT COULD HAVE HAPPENED HAD THERE NOT BEEN CAR IN FRONT. WE PURCHASED THE TESLA IN DECEMBER OF 2018 AND THE CRASH OCCURRED IN FEBRUARY OF 2019. AFTER THE CRASH I CALLED TESLA, THEN I WENT TO THEIR SHOWROOM IN SAN DIEGO, THEY REFERRED ME TO TESLALEGAL.COM. SO I ASKED MY ATTORNEY TO HELP. IN THE MEANTIME, AFTER THE TESLA WAS RELEASED FROM THE BODY SHOP IT WAS SENT TO THE TESLA SERVICE CENTER IN SAN DIEGO. IMMEDIATELY, MY ATTORNEY EMAILED SERVICEHELPNA@TESLA.COM FOR TESLA TO PRESERVE AND PROVIDE THE ELECTRONIC DRIVING RECORD TO DETERMINE WHAT HAPPENED TO THE CAR. SERVICE CENTER DID NOT RESPOND TO OUR REQUEST. AT THIS POINT TESLA DEFINITELY KNOWS THAT WE HAVE A PROBLEM. OUR ATTEMPTS AT CONTACT BEGAN IMMEDIATELY AFTER THE CRASH IN FEBRUARY. AS OF MAY 15TH THERE IS NO CONTACT YET. WITH THE KNOWLEDGE THAT I HAD AN ATTORNEY, TESLA SERVICE STILL SENT ME DOCUMENTS TO SIGN. THEY RECENTLY SENT ME A TEXT THAT THEY HAVE 'UPDATED FIRMWARE WITH THE LATEST VERSION' AND THE CAR 'IS SAFE TO DRIVE AT THIS TIME.' TO ME IT SOUNDS LIKE THEY MODIFIED THE TESLA. MY ATTORNEY HAS CALLED AND EMAILED TESLA SERVICE, TESLA CUSTOMER SERVICE, TESLA LEGAL, AND TESLA HEADQUARTERS IN FREMONT. SHE HAS WRITTEN LETTERS TO ALL OF THE ABOVE AND MAILED THEM CERTIFIED MAIL. IN THE LETTERS SHE HAS EXPLAINED THAT MY WIFE AND I ARE FEARFUL OF DRIVING THE CAR AND DEFINITELY DON'T WANT ANYONE ELSE TO GET KILLED. THE TESLA SITS IN THE SERVICE CENTER STORAGE.
Mfg Campaign: 11207877
Recall Date: May 15, 2019
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
MY WIFE ( DRIVER FOR OVER 40 YEARS, NO ACCIDENTS, NO TICKETS) WAS STOPPED AT A TRAFFIC LIGHT ON A DOWNGRADE, FOOT ON THE BRAKE, IN OUR BRAND NEW TESLA MODEL 3 WHEN IT SUDDENLY BEGAN TO MOVE FORWARD AND CRASHED INTO CARS STOPPED AT THE LIGHT IN FRONT OF HER. MY WIFE TRIED DESPERATELY TO STOP THE TESLA WITH THE BRAKES AND EMERGENCY BRAKE. OU CAR WAS STOPPED BY THE CAR IN FRONT. I HATE TO THINK OF WHAT COULD HAVE HAPPENED HAD THERE NOT BEEN CAR IN FRONT. WE PURCHASED THE TESLA IN DECEMBER OF 2018 AND THE CRASH OCCURRED IN FEBRUARY OF 2019. AFTER THE CRASH I CALLED TESLA, THEN I WENT TO THEIR SHOWROOM IN SAN DIEGO, THEY REFERRED ME TO TESLALEGAL.COM. SO I ASKED MY ATTORNEY TO HELP. IN THE MEANTIME, AFTER THE TESLA WAS RELEASED FROM THE BODY SHOP IT WAS SENT TO THE TESLA SERVICE CENTER IN SAN DIEGO. IMMEDIATELY, MY ATTORNEY EMAILED SERVICEHELPNA@TESLA.COM FOR TESLA TO PRESERVE AND PROVIDE THE ELECTRONIC DRIVING RECORD TO DETERMINE WHAT HAPPENED TO THE CAR. SERVICE CENTER DID NOT RESPOND TO OUR REQUEST. AT THIS POINT TESLA DEFINITELY KNOWS THAT WE HAVE A PROBLEM. OUR ATTEMPTS AT CONTACT BEGAN IMMEDIATELY AFTER THE CRASH IN FEBRUARY. AS OF MAY 15TH THERE IS NO CONTACT YET. WITH THE KNOWLEDGE THAT I HAD AN ATTORNEY, TESLA SERVICE STILL SENT ME DOCUMENTS TO SIGN. THEY RECENTLY SENT ME A TEXT THAT THEY HAVE 'UPDATED FIRMWARE WITH THE LATEST VERSION' AND THE CAR 'IS SAFE TO DRIVE AT THIS TIME.' TO ME IT SOUNDS LIKE THEY MODIFIED THE TESLA. MY ATTORNEY HAS CALLED AND EMAILED TESLA SERVICE, TESLA CUSTOMER SERVICE, TESLA LEGAL, AND TESLA HEADQUARTERS IN FREMONT. SHE HAS WRITTEN LETTERS TO ALL OF THE ABOVE AND MAILED THEM CERTIFIED MAIL. IN THE LETTERS SHE HAS EXPLAINED THAT MY WIFE AND I ARE FEARFUL OF DRIVING THE CAR AND DEFINITELY DON'T WANT ANYONE ELSE TO GET KILLED. THE TESLA SITS IN THE SERVICE CENTER STORAGE.
Corrective Action:
MY WIFE ( DRIVER FOR OVER 40 YEARS, NO ACCIDENTS, NO TICKETS) WAS STOPPED AT A TRAFFIC LIGHT ON A DOWNGRADE, FOOT ON THE BRAKE, IN OUR BRAND NEW TESLA MODEL 3 WHEN IT SUDDENLY BEGAN TO MOVE FORWARD AND CRASHED INTO CARS STOPPED AT THE LIGHT IN FRONT OF HER. MY WIFE TRIED DESPERATELY TO STOP THE TESLA WITH THE BRAKES AND EMERGENCY BRAKE. OU CAR WAS STOPPED BY THE CAR IN FRONT. I HATE TO THINK OF WHAT COULD HAVE HAPPENED HAD THERE NOT BEEN CAR IN FRONT. WE PURCHASED THE TESLA IN DECEMBER OF 2018 AND THE CRASH OCCURRED IN FEBRUARY OF 2019. AFTER THE CRASH I CALLED TESLA, THEN I WENT TO THEIR SHOWROOM IN SAN DIEGO, THEY REFERRED ME TO TESLALEGAL.COM. SO I ASKED MY ATTORNEY TO HELP. IN THE MEANTIME, AFTER THE TESLA WAS RELEASED FROM THE BODY SHOP IT WAS SENT TO THE TESLA SERVICE CENTER IN SAN DIEGO. IMMEDIATELY, MY ATTORNEY EMAILED SERVICEHELPNA@TESLA.COM FOR TESLA TO PRESERVE AND PROVIDE THE ELECTRONIC DRIVING RECORD TO DETERMINE WHAT HAPPENED TO THE CAR. SERVICE CENTER DID NOT RESPOND TO OUR REQUEST. AT THIS POINT TESLA DEFINITELY KNOWS THAT WE HAVE A PROBLEM. OUR ATTEMPTS AT CONTACT BEGAN IMMEDIATELY AFTER THE CRASH IN FEBRUARY. AS OF MAY 15TH THERE IS NO CONTACT YET. WITH THE KNOWLEDGE THAT I HAD AN ATTORNEY, TESLA SERVICE STILL SENT ME DOCUMENTS TO SIGN. THEY RECENTLY SENT ME A TEXT THAT THEY HAVE 'UPDATED FIRMWARE WITH THE LATEST VERSION' AND THE CAR 'IS SAFE TO DRIVE AT THIS TIME.' TO ME IT SOUNDS LIKE THEY MODIFIED THE TESLA. MY ATTORNEY HAS CALLED AND EMAILED TESLA SERVICE, TESLA CUSTOMER SERVICE, TESLA LEGAL, AND TESLA HEADQUARTERS IN FREMONT. SHE HAS WRITTEN LETTERS TO ALL OF THE ABOVE AND MAILED THEM CERTIFIED MAIL. IN THE LETTERS SHE HAS EXPLAINED THAT MY WIFE AND I ARE FEARFUL OF DRIVING THE CAR AND DEFINITELY DON'T WANT ANYONE ELSE TO GET KILLED. THE TESLA SITS IN THE SERVICE CENTER STORAGE.
Additional Notes:
MY WIFE ( DRIVER FOR OVER 40 YEARS, NO ACCIDENTS, NO TICKETS) WAS STOPPED AT A TRAFFIC LIGHT ON A DOWNGRADE, FOOT ON THE BRAKE, IN OUR BRAND NEW TESLA MODEL 3 WHEN IT SUDDENLY BEGAN TO MOVE FORWARD AND CRASHED INTO CARS STOPPED AT THE LIGHT IN FRONT OF HER. MY WIFE TRIED DESPERATELY TO STOP THE TESLA WITH THE BRAKES AND EMERGENCY BRAKE. OU CAR WAS STOPPED BY THE CAR IN FRONT. I HATE TO THINK OF WHAT COULD HAVE HAPPENED HAD THERE NOT BEEN CAR IN FRONT. WE PURCHASED THE TESLA IN DECEMBER OF 2018 AND THE CRASH OCCURRED IN FEBRUARY OF 2019. AFTER THE CRASH I CALLED TESLA, THEN I WENT TO THEIR SHOWROOM IN SAN DIEGO, THEY REFERRED ME TO TESLALEGAL.COM. SO I ASKED MY ATTORNEY TO HELP. IN THE MEANTIME, AFTER THE TESLA WAS RELEASED FROM THE BODY SHOP IT WAS SENT TO THE TESLA SERVICE CENTER IN SAN DIEGO. IMMEDIATELY, MY ATTORNEY EMAILED SERVICEHELPNA@TESLA.COM FOR TESLA TO PRESERVE AND PROVIDE THE ELECTRONIC DRIVING RECORD TO DETERMINE WHAT HAPPENED TO THE CAR. SERVICE CENTER DID NOT RESPOND TO OUR REQUEST. AT THIS POINT TESLA DEFINITELY KNOWS THAT WE HAVE A PROBLEM. OUR ATTEMPTS AT CONTACT BEGAN IMMEDIATELY AFTER THE CRASH IN FEBRUARY. AS OF MAY 15TH THERE IS NO CONTACT YET. WITH THE KNOWLEDGE THAT I HAD AN ATTORNEY, TESLA SERVICE STILL SENT ME DOCUMENTS TO SIGN. THEY RECENTLY SENT ME A TEXT THAT THEY HAVE 'UPDATED FIRMWARE WITH THE LATEST VERSION' AND THE CAR 'IS SAFE TO DRIVE AT THIS TIME.' TO ME IT SOUNDS LIKE THEY MODIFIED THE TESLA. MY ATTORNEY HAS CALLED AND EMAILED TESLA SERVICE, TESLA CUSTOMER SERVICE, TESLA LEGAL, AND TESLA HEADQUARTERS IN FREMONT. SHE HAS WRITTEN LETTERS TO ALL OF THE ABOVE AND MAILED THEM CERTIFIED MAIL. IN THE LETTERS SHE HAS EXPLAINED THAT MY WIFE AND I ARE FEARFUL OF DRIVING THE CAR AND DEFINITELY DON'T WANT ANYONE ELSE TO GET KILLED. THE TESLA SITS IN THE SERVICE CENTER STORAGE.
Mfg Campaign: 11207877
Recall Date: May 15, 2019
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I TURNED INTO MY DRIVEWAY AND WAS GOING TO PULL INTO MY GARAGE TO PARK THE CAR, WHEN THE CAR ACCELERATED SUDDENLY AND VIOLENTLY AND CRASHED INTO THE FRONT STONE WALL OF OUR HOUSE. THE STONE WALL IS DAMAGED AND THE FRONT RIGHT SIDE OF THE TESLA HAS SIGNIFICANT DAMAGES.
Corrective Action:
I TURNED INTO MY DRIVEWAY AND WAS GOING TO PULL INTO MY GARAGE TO PARK THE CAR, WHEN THE CAR ACCELERATED SUDDENLY AND VIOLENTLY AND CRASHED INTO THE FRONT STONE WALL OF OUR HOUSE. THE STONE WALL IS DAMAGED AND THE FRONT RIGHT SIDE OF THE TESLA HAS SIGNIFICANT DAMAGES.
Additional Notes:
I TURNED INTO MY DRIVEWAY AND WAS GOING TO PULL INTO MY GARAGE TO PARK THE CAR, WHEN THE CAR ACCELERATED SUDDENLY AND VIOLENTLY AND CRASHED INTO THE FRONT STONE WALL OF OUR HOUSE. THE STONE WALL IS DAMAGED AND THE FRONT RIGHT SIDE OF THE TESLA HAS SIGNIFICANT DAMAGES.
Mfg Campaign: 11206155
Recall Date: May 7, 2019
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SCREEN FREEZES AND REBOOTS WHILE DRIVING.I HAVE NO IDEA HOW FAST I'M GOING THE ENTIRE CARE GOES DARK. THIS HAS BEEN GOING ON FOR 2 MONTHS.I HAVE TAKEN IT IN. BUT THEY TELL ME THERE IS NO FIX. CAR IS NOT SAFE TO DRIVE WHEN YOU HAVE NO IDEA HOW FAST YOUR GOING.
Corrective Action:
THE SCREEN FREEZES AND REBOOTS WHILE DRIVING.I HAVE NO IDEA HOW FAST I'M GOING THE ENTIRE CARE GOES DARK. THIS HAS BEEN GOING ON FOR 2 MONTHS.I HAVE TAKEN IT IN. BUT THEY TELL ME THERE IS NO FIX. CAR IS NOT SAFE TO DRIVE WHEN YOU HAVE NO IDEA HOW FAST YOUR GOING.
Additional Notes:
THE SCREEN FREEZES AND REBOOTS WHILE DRIVING.I HAVE NO IDEA HOW FAST I'M GOING THE ENTIRE CARE GOES DARK. THIS HAS BEEN GOING ON FOR 2 MONTHS.I HAVE TAKEN IT IN. BUT THEY TELL ME THERE IS NO FIX. CAR IS NOT SAFE TO DRIVE WHEN YOU HAVE NO IDEA HOW FAST YOUR GOING.
Mfg Campaign: 11204310
Recall Date: Apr 29, 2019
Tesla, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ON 04/13/2019 THE CAR ABRUPT STOPPED IN THE MIDDLE OF THE ROAD WHILE I DROVE IT ALONG NORTHBOND SANTA RITA ROAD IN PLEASANTON CA. . CARS COMING FROM BEHIND HAD TO MAKE URGENT BRAKING OR LANE CHANGE TO AVOID HITTING US. MY YOUNG CHILD WAS CRYING IN HORROR, AND WE HAVE NO WAY TO GET OURSELF TO SAFETY WITH THE CAR TOTALLY UNABLE TO MOVE. WE CALLED 911, AND LOCAL POLICE WAS DISPATCH TO HELP OTHER CARD AVOIDING HITTING US, WHILE WE WAITING FOR TOW TRUCK TO ARRIVE. THE CAR WAS UNRESPONSIVE FOR ABOUT 20 MINUTES, WITH THE DISPLAY SHOWING MESSAGES: "UNABLE TO DRIVE, PULL OVER TO SAFETY. CAR SHUTTING DOWN". THE CAR RESUMED OPERATIONAL AFTER ABOUT 20 MINUTES, WITHOUT ANY NOTICEABLE CHANGE. I DROVE THE CAR TO NEAREST SERVICE CENTER (PLEASANTON CA). AFTER A FEW DAYS, I WAS CONTACT BY THE SERVICE CENTER STATING THE CAR CAN BE PICKED UP, WHILE NOTHING WAS DONE TO FIX THE ISSUE. THEIR OFFICIAL INVOICE STATES: "THIS IS CURRENTLY SCHEDULED TO BE FIXED IN 2019.20, BUT THE CUSTOMER CAN CONTINUE DRIVING. IF IT HAPPENS AGAIN (SEEMS UNLIKELY), THEY CAN JUST GET OUT OF THE CAR AND GET BACK IN TO RESUME OPERATION.". I POINTED TO TESLA SERVICE REPRESENTATIVE THAT THEIR RECOMMENDED SOLUTION IS UNACCEPTABLE - JUST LIKE WHAT HAPPENED TO US ALREADY - IT WOULD BE ILLEGAL AND UNSAFE TO EXIT THE VEHICLE IF IT STOPS IN THE MIDDLE OF HIGHWAY, WITH NO CHANCE TO PULL OVER EVEN TO THE CURB. THE TESLA REPRESENTATIVE BROUGHT AN ENGINEER TO HELP "EXPLAIN" THE INFORMATION, WHEN HE MENTIONED THAT THIS ISSUE IS A KNOWN CHARACTERISTIC RELATED TO USE OF CRUISE CONTROL. AND THE ENGINEER SAID HE WOULD PERSONALLY BE OK TO DRIVE THE CAR WITHOUT USING CRUISE CONTROL. I ASKED IF THAT MEANS THE CRUISE CONTROL IS NOT SAFE, THEY SAID IT WOULD BE MY OWN JUDGMENT. I THINK THIS IS A SIGNIFICANT SAFETY HAZARD TESLA IS INTENTIONALLY IGNORING AND NEED THOROUGH INVESTIGATION.
Corrective Action:
ON 04/13/2019 THE CAR ABRUPT STOPPED IN THE MIDDLE OF THE ROAD WHILE I DROVE IT ALONG NORTHBOND SANTA RITA ROAD IN PLEASANTON CA. . CARS COMING FROM BEHIND HAD TO MAKE URGENT BRAKING OR LANE CHANGE TO AVOID HITTING US. MY YOUNG CHILD WAS CRYING IN HORROR, AND WE HAVE NO WAY TO GET OURSELF TO SAFETY WITH THE CAR TOTALLY UNABLE TO MOVE. WE CALLED 911, AND LOCAL POLICE WAS DISPATCH TO HELP OTHER CARD AVOIDING HITTING US, WHILE WE WAITING FOR TOW TRUCK TO ARRIVE. THE CAR WAS UNRESPONSIVE FOR ABOUT 20 MINUTES, WITH THE DISPLAY SHOWING MESSAGES: "UNABLE TO DRIVE, PULL OVER TO SAFETY. CAR SHUTTING DOWN". THE CAR RESUMED OPERATIONAL AFTER ABOUT 20 MINUTES, WITHOUT ANY NOTICEABLE CHANGE. I DROVE THE CAR TO NEAREST SERVICE CENTER (PLEASANTON CA). AFTER A FEW DAYS, I WAS CONTACT BY THE SERVICE CENTER STATING THE CAR CAN BE PICKED UP, WHILE NOTHING WAS DONE TO FIX THE ISSUE. THEIR OFFICIAL INVOICE STATES: "THIS IS CURRENTLY SCHEDULED TO BE FIXED IN 2019.20, BUT THE CUSTOMER CAN CONTINUE DRIVING. IF IT HAPPENS AGAIN (SEEMS UNLIKELY), THEY CAN JUST GET OUT OF THE CAR AND GET BACK IN TO RESUME OPERATION.". I POINTED TO TESLA SERVICE REPRESENTATIVE THAT THEIR RECOMMENDED SOLUTION IS UNACCEPTABLE - JUST LIKE WHAT HAPPENED TO US ALREADY - IT WOULD BE ILLEGAL AND UNSAFE TO EXIT THE VEHICLE IF IT STOPS IN THE MIDDLE OF HIGHWAY, WITH NO CHANCE TO PULL OVER EVEN TO THE CURB. THE TESLA REPRESENTATIVE BROUGHT AN ENGINEER TO HELP "EXPLAIN" THE INFORMATION, WHEN HE MENTIONED THAT THIS ISSUE IS A KNOWN CHARACTERISTIC RELATED TO USE OF CRUISE CONTROL. AND THE ENGINEER SAID HE WOULD PERSONALLY BE OK TO DRIVE THE CAR WITHOUT USING CRUISE CONTROL. I ASKED IF THAT MEANS THE CRUISE CONTROL IS NOT SAFE, THEY SAID IT WOULD BE MY OWN JUDGMENT. I THINK THIS IS A SIGNIFICANT SAFETY HAZARD TESLA IS INTENTIONALLY IGNORING AND NEED THOROUGH INVESTIGATION.
Additional Notes:
ON 04/13/2019 THE CAR ABRUPT STOPPED IN THE MIDDLE OF THE ROAD WHILE I DROVE IT ALONG NORTHBOND SANTA RITA ROAD IN PLEASANTON CA. . CARS COMING FROM BEHIND HAD TO MAKE URGENT BRAKING OR LANE CHANGE TO AVOID HITTING US. MY YOUNG CHILD WAS CRYING IN HORROR, AND WE HAVE NO WAY TO GET OURSELF TO SAFETY WITH THE CAR TOTALLY UNABLE TO MOVE. WE CALLED 911, AND LOCAL POLICE WAS DISPATCH TO HELP OTHER CARD AVOIDING HITTING US, WHILE WE WAITING FOR TOW TRUCK TO ARRIVE. THE CAR WAS UNRESPONSIVE FOR ABOUT 20 MINUTES, WITH THE DISPLAY SHOWING MESSAGES: "UNABLE TO DRIVE, PULL OVER TO SAFETY. CAR SHUTTING DOWN". THE CAR RESUMED OPERATIONAL AFTER ABOUT 20 MINUTES, WITHOUT ANY NOTICEABLE CHANGE. I DROVE THE CAR TO NEAREST SERVICE CENTER (PLEASANTON CA). AFTER A FEW DAYS, I WAS CONTACT BY THE SERVICE CENTER STATING THE CAR CAN BE PICKED UP, WHILE NOTHING WAS DONE TO FIX THE ISSUE. THEIR OFFICIAL INVOICE STATES: "THIS IS CURRENTLY SCHEDULED TO BE FIXED IN 2019.20, BUT THE CUSTOMER CAN CONTINUE DRIVING. IF IT HAPPENS AGAIN (SEEMS UNLIKELY), THEY CAN JUST GET OUT OF THE CAR AND GET BACK IN TO RESUME OPERATION.". I POINTED TO TESLA SERVICE REPRESENTATIVE THAT THEIR RECOMMENDED SOLUTION IS UNACCEPTABLE - JUST LIKE WHAT HAPPENED TO US ALREADY - IT WOULD BE ILLEGAL AND UNSAFE TO EXIT THE VEHICLE IF IT STOPS IN THE MIDDLE OF HIGHWAY, WITH NO CHANCE TO PULL OVER EVEN TO THE CURB. THE TESLA REPRESENTATIVE BROUGHT AN ENGINEER TO HELP "EXPLAIN" THE INFORMATION, WHEN HE MENTIONED THAT THIS ISSUE IS A KNOWN CHARACTERISTIC RELATED TO USE OF CRUISE CONTROL. AND THE ENGINEER SAID HE WOULD PERSONALLY BE OK TO DRIVE THE CAR WITHOUT USING CRUISE CONTROL. I ASKED IF THAT MEANS THE CRUISE CONTROL IS NOT SAFE, THEY SAID IT WOULD BE MY OWN JUDGMENT. I THINK THIS IS A SIGNIFICANT SAFETY HAZARD TESLA IS INTENTIONALLY IGNORING AND NEED THOROUGH INVESTIGATION.
Mfg Campaign: 11203847
Recall Date: Apr 26, 2019
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ON 04/13/2019 THE CAR ABRUPT STOPPED IN THE MIDDLE OF THE ROAD WHILE I DROVE IT ALONG NORTHBOND SANTA RITA ROAD IN PLEASANTON CA. . CARS COMING FROM BEHIND HAD TO MAKE URGENT BRAKING OR LANE CHANGE TO AVOID HITTING US. MY YOUNG CHILD WAS CRYING IN HORROR, AND WE HAVE NO WAY TO GET OURSELF TO SAFETY WITH THE CAR TOTALLY UNABLE TO MOVE. WE CALLED 911, AND LOCAL POLICE WAS DISPATCH TO HELP OTHER CARD AVOIDING HITTING US, WHILE WE WAITING FOR TOW TRUCK TO ARRIVE. THE CAR WAS UNRESPONSIVE FOR ABOUT 20 MINUTES, WITH THE DISPLAY SHOWING MESSAGES: "UNABLE TO DRIVE, PULL OVER TO SAFETY. CAR SHUTTING DOWN". THE CAR RESUMED OPERATIONAL AFTER ABOUT 20 MINUTES, WITHOUT ANY NOTICEABLE CHANGE. I DROVE THE CAR TO NEAREST SERVICE CENTER (PLEASANTON CA). AFTER A FEW DAYS, I WAS CONTACT BY THE SERVICE CENTER STATING THE CAR CAN BE PICKED UP, WHILE NOTHING WAS DONE TO FIX THE ISSUE. THEIR OFFICIAL INVOICE STATES: "THIS IS CURRENTLY SCHEDULED TO BE FIXED IN 2019.20, BUT THE CUSTOMER CAN CONTINUE DRIVING. IF IT HAPPENS AGAIN (SEEMS UNLIKELY), THEY CAN JUST GET OUT OF THE CAR AND GET BACK IN TO RESUME OPERATION.". I POINTED TO TESLA SERVICE REPRESENTATIVE THAT THEIR RECOMMENDED SOLUTION IS UNACCEPTABLE - JUST LIKE WHAT HAPPENED TO US ALREADY - IT WOULD BE ILLEGAL AND UNSAFE TO EXIT THE VEHICLE IF IT STOPS IN THE MIDDLE OF HIGHWAY, WITH NO CHANCE TO PULL OVER EVEN TO THE CURB. THE TESLA REPRESENTATIVE BROUGHT AN ENGINEER TO HELP "EXPLAIN" THE INFORMATION, WHEN HE MENTIONED THAT THIS ISSUE IS A KNOWN CHARACTERISTIC RELATED TO USE OF CRUISE CONTROL. AND THE ENGINEER SAID HE WOULD PERSONALLY BE OK TO DRIVE THE CAR WITHOUT USING CRUISE CONTROL. I ASKED IF THAT MEANS THE CRUISE CONTROL IS NOT SAFE, THEY SAID IT WOULD BE MY OWN JUDGMENT. I THINK THIS IS A SIGNIFICANT SAFETY HAZARD TESLA IS INTENTIONALLY IGNORING AND NEED THOROUGH INVESTIGATION.
Corrective Action:
ON 04/13/2019 THE CAR ABRUPT STOPPED IN THE MIDDLE OF THE ROAD WHILE I DROVE IT ALONG NORTHBOND SANTA RITA ROAD IN PLEASANTON CA. . CARS COMING FROM BEHIND HAD TO MAKE URGENT BRAKING OR LANE CHANGE TO AVOID HITTING US. MY YOUNG CHILD WAS CRYING IN HORROR, AND WE HAVE NO WAY TO GET OURSELF TO SAFETY WITH THE CAR TOTALLY UNABLE TO MOVE. WE CALLED 911, AND LOCAL POLICE WAS DISPATCH TO HELP OTHER CARD AVOIDING HITTING US, WHILE WE WAITING FOR TOW TRUCK TO ARRIVE. THE CAR WAS UNRESPONSIVE FOR ABOUT 20 MINUTES, WITH THE DISPLAY SHOWING MESSAGES: "UNABLE TO DRIVE, PULL OVER TO SAFETY. CAR SHUTTING DOWN". THE CAR RESUMED OPERATIONAL AFTER ABOUT 20 MINUTES, WITHOUT ANY NOTICEABLE CHANGE. I DROVE THE CAR TO NEAREST SERVICE CENTER (PLEASANTON CA). AFTER A FEW DAYS, I WAS CONTACT BY THE SERVICE CENTER STATING THE CAR CAN BE PICKED UP, WHILE NOTHING WAS DONE TO FIX THE ISSUE. THEIR OFFICIAL INVOICE STATES: "THIS IS CURRENTLY SCHEDULED TO BE FIXED IN 2019.20, BUT THE CUSTOMER CAN CONTINUE DRIVING. IF IT HAPPENS AGAIN (SEEMS UNLIKELY), THEY CAN JUST GET OUT OF THE CAR AND GET BACK IN TO RESUME OPERATION.". I POINTED TO TESLA SERVICE REPRESENTATIVE THAT THEIR RECOMMENDED SOLUTION IS UNACCEPTABLE - JUST LIKE WHAT HAPPENED TO US ALREADY - IT WOULD BE ILLEGAL AND UNSAFE TO EXIT THE VEHICLE IF IT STOPS IN THE MIDDLE OF HIGHWAY, WITH NO CHANCE TO PULL OVER EVEN TO THE CURB. THE TESLA REPRESENTATIVE BROUGHT AN ENGINEER TO HELP "EXPLAIN" THE INFORMATION, WHEN HE MENTIONED THAT THIS ISSUE IS A KNOWN CHARACTERISTIC RELATED TO USE OF CRUISE CONTROL. AND THE ENGINEER SAID HE WOULD PERSONALLY BE OK TO DRIVE THE CAR WITHOUT USING CRUISE CONTROL. I ASKED IF THAT MEANS THE CRUISE CONTROL IS NOT SAFE, THEY SAID IT WOULD BE MY OWN JUDGMENT. I THINK THIS IS A SIGNIFICANT SAFETY HAZARD TESLA IS INTENTIONALLY IGNORING AND NEED THOROUGH INVESTIGATION.
Additional Notes:
ON 04/13/2019 THE CAR ABRUPT STOPPED IN THE MIDDLE OF THE ROAD WHILE I DROVE IT ALONG NORTHBOND SANTA RITA ROAD IN PLEASANTON CA. . CARS COMING FROM BEHIND HAD TO MAKE URGENT BRAKING OR LANE CHANGE TO AVOID HITTING US. MY YOUNG CHILD WAS CRYING IN HORROR, AND WE HAVE NO WAY TO GET OURSELF TO SAFETY WITH THE CAR TOTALLY UNABLE TO MOVE. WE CALLED 911, AND LOCAL POLICE WAS DISPATCH TO HELP OTHER CARD AVOIDING HITTING US, WHILE WE WAITING FOR TOW TRUCK TO ARRIVE. THE CAR WAS UNRESPONSIVE FOR ABOUT 20 MINUTES, WITH THE DISPLAY SHOWING MESSAGES: "UNABLE TO DRIVE, PULL OVER TO SAFETY. CAR SHUTTING DOWN". THE CAR RESUMED OPERATIONAL AFTER ABOUT 20 MINUTES, WITHOUT ANY NOTICEABLE CHANGE. I DROVE THE CAR TO NEAREST SERVICE CENTER (PLEASANTON CA). AFTER A FEW DAYS, I WAS CONTACT BY THE SERVICE CENTER STATING THE CAR CAN BE PICKED UP, WHILE NOTHING WAS DONE TO FIX THE ISSUE. THEIR OFFICIAL INVOICE STATES: "THIS IS CURRENTLY SCHEDULED TO BE FIXED IN 2019.20, BUT THE CUSTOMER CAN CONTINUE DRIVING. IF IT HAPPENS AGAIN (SEEMS UNLIKELY), THEY CAN JUST GET OUT OF THE CAR AND GET BACK IN TO RESUME OPERATION.". I POINTED TO TESLA SERVICE REPRESENTATIVE THAT THEIR RECOMMENDED SOLUTION IS UNACCEPTABLE - JUST LIKE WHAT HAPPENED TO US ALREADY - IT WOULD BE ILLEGAL AND UNSAFE TO EXIT THE VEHICLE IF IT STOPS IN THE MIDDLE OF HIGHWAY, WITH NO CHANCE TO PULL OVER EVEN TO THE CURB. THE TESLA REPRESENTATIVE BROUGHT AN ENGINEER TO HELP "EXPLAIN" THE INFORMATION, WHEN HE MENTIONED THAT THIS ISSUE IS A KNOWN CHARACTERISTIC RELATED TO USE OF CRUISE CONTROL. AND THE ENGINEER SAID HE WOULD PERSONALLY BE OK TO DRIVE THE CAR WITHOUT USING CRUISE CONTROL. I ASKED IF THAT MEANS THE CRUISE CONTROL IS NOT SAFE, THEY SAID IT WOULD BE MY OWN JUDGMENT. I THINK THIS IS A SIGNIFICANT SAFETY HAZARD TESLA IS INTENTIONALLY IGNORING AND NEED THOROUGH INVESTIGATION.
Mfg Campaign: 11203847
Recall Date: Apr 26, 2019
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON 04/13/2019 THE CAR ABRUPT STOPPED IN THE MIDDLE OF THE ROAD WHILE I DROVE IT ALONG NORTHBOND SANTA RITA ROAD IN PLEASANTON CA. . CARS COMING FROM BEHIND HAD TO MAKE URGENT BRAKING OR LANE CHANGE TO AVOID HITTING US. MY YOUNG CHILD WAS CRYING IN HORROR, AND WE HAVE NO WAY TO GET OURSELF TO SAFETY WITH THE CAR TOTALLY UNABLE TO MOVE. WE CALLED 911, AND LOCAL POLICE WAS DISPATCH TO HELP OTHER CARD AVOIDING HITTING US, WHILE WE WAITING FOR TOW TRUCK TO ARRIVE. THE CAR WAS UNRESPONSIVE FOR ABOUT 20 MINUTES, WITH THE DISPLAY SHOWING MESSAGES: "UNABLE TO DRIVE, PULL OVER TO SAFETY. CAR SHUTTING DOWN". THE CAR RESUMED OPERATIONAL AFTER ABOUT 20 MINUTES, WITHOUT ANY NOTICEABLE CHANGE. I DROVE THE CAR TO NEAREST SERVICE CENTER (PLEASANTON CA). AFTER A FEW DAYS, I WAS CONTACT BY THE SERVICE CENTER STATING THE CAR CAN BE PICKED UP, WHILE NOTHING WAS DONE TO FIX THE ISSUE. THEIR OFFICIAL INVOICE STATES: "THIS IS CURRENTLY SCHEDULED TO BE FIXED IN 2019.20, BUT THE CUSTOMER CAN CONTINUE DRIVING. IF IT HAPPENS AGAIN (SEEMS UNLIKELY), THEY CAN JUST GET OUT OF THE CAR AND GET BACK IN TO RESUME OPERATION.". I POINTED TO TESLA SERVICE REPRESENTATIVE THAT THEIR RECOMMENDED SOLUTION IS UNACCEPTABLE - JUST LIKE WHAT HAPPENED TO US ALREADY - IT WOULD BE ILLEGAL AND UNSAFE TO EXIT THE VEHICLE IF IT STOPS IN THE MIDDLE OF HIGHWAY, WITH NO CHANCE TO PULL OVER EVEN TO THE CURB. THE TESLA REPRESENTATIVE BROUGHT AN ENGINEER TO HELP "EXPLAIN" THE INFORMATION, WHEN HE MENTIONED THAT THIS ISSUE IS A KNOWN CHARACTERISTIC RELATED TO USE OF CRUISE CONTROL. AND THE ENGINEER SAID HE WOULD PERSONALLY BE OK TO DRIVE THE CAR WITHOUT USING CRUISE CONTROL. I ASKED IF THAT MEANS THE CRUISE CONTROL IS NOT SAFE, THEY SAID IT WOULD BE MY OWN JUDGMENT. I THINK THIS IS A SIGNIFICANT SAFETY HAZARD TESLA IS INTENTIONALLY IGNORING AND NEED THOROUGH INVESTIGATION.
Corrective Action:
ON 04/13/2019 THE CAR ABRUPT STOPPED IN THE MIDDLE OF THE ROAD WHILE I DROVE IT ALONG NORTHBOND SANTA RITA ROAD IN PLEASANTON CA. . CARS COMING FROM BEHIND HAD TO MAKE URGENT BRAKING OR LANE CHANGE TO AVOID HITTING US. MY YOUNG CHILD WAS CRYING IN HORROR, AND WE HAVE NO WAY TO GET OURSELF TO SAFETY WITH THE CAR TOTALLY UNABLE TO MOVE. WE CALLED 911, AND LOCAL POLICE WAS DISPATCH TO HELP OTHER CARD AVOIDING HITTING US, WHILE WE WAITING FOR TOW TRUCK TO ARRIVE. THE CAR WAS UNRESPONSIVE FOR ABOUT 20 MINUTES, WITH THE DISPLAY SHOWING MESSAGES: "UNABLE TO DRIVE, PULL OVER TO SAFETY. CAR SHUTTING DOWN". THE CAR RESUMED OPERATIONAL AFTER ABOUT 20 MINUTES, WITHOUT ANY NOTICEABLE CHANGE. I DROVE THE CAR TO NEAREST SERVICE CENTER (PLEASANTON CA). AFTER A FEW DAYS, I WAS CONTACT BY THE SERVICE CENTER STATING THE CAR CAN BE PICKED UP, WHILE NOTHING WAS DONE TO FIX THE ISSUE. THEIR OFFICIAL INVOICE STATES: "THIS IS CURRENTLY SCHEDULED TO BE FIXED IN 2019.20, BUT THE CUSTOMER CAN CONTINUE DRIVING. IF IT HAPPENS AGAIN (SEEMS UNLIKELY), THEY CAN JUST GET OUT OF THE CAR AND GET BACK IN TO RESUME OPERATION.". I POINTED TO TESLA SERVICE REPRESENTATIVE THAT THEIR RECOMMENDED SOLUTION IS UNACCEPTABLE - JUST LIKE WHAT HAPPENED TO US ALREADY - IT WOULD BE ILLEGAL AND UNSAFE TO EXIT THE VEHICLE IF IT STOPS IN THE MIDDLE OF HIGHWAY, WITH NO CHANCE TO PULL OVER EVEN TO THE CURB. THE TESLA REPRESENTATIVE BROUGHT AN ENGINEER TO HELP "EXPLAIN" THE INFORMATION, WHEN HE MENTIONED THAT THIS ISSUE IS A KNOWN CHARACTERISTIC RELATED TO USE OF CRUISE CONTROL. AND THE ENGINEER SAID HE WOULD PERSONALLY BE OK TO DRIVE THE CAR WITHOUT USING CRUISE CONTROL. I ASKED IF THAT MEANS THE CRUISE CONTROL IS NOT SAFE, THEY SAID IT WOULD BE MY OWN JUDGMENT. I THINK THIS IS A SIGNIFICANT SAFETY HAZARD TESLA IS INTENTIONALLY IGNORING AND NEED THOROUGH INVESTIGATION.
Additional Notes:
ON 04/13/2019 THE CAR ABRUPT STOPPED IN THE MIDDLE OF THE ROAD WHILE I DROVE IT ALONG NORTHBOND SANTA RITA ROAD IN PLEASANTON CA. . CARS COMING FROM BEHIND HAD TO MAKE URGENT BRAKING OR LANE CHANGE TO AVOID HITTING US. MY YOUNG CHILD WAS CRYING IN HORROR, AND WE HAVE NO WAY TO GET OURSELF TO SAFETY WITH THE CAR TOTALLY UNABLE TO MOVE. WE CALLED 911, AND LOCAL POLICE WAS DISPATCH TO HELP OTHER CARD AVOIDING HITTING US, WHILE WE WAITING FOR TOW TRUCK TO ARRIVE. THE CAR WAS UNRESPONSIVE FOR ABOUT 20 MINUTES, WITH THE DISPLAY SHOWING MESSAGES: "UNABLE TO DRIVE, PULL OVER TO SAFETY. CAR SHUTTING DOWN". THE CAR RESUMED OPERATIONAL AFTER ABOUT 20 MINUTES, WITHOUT ANY NOTICEABLE CHANGE. I DROVE THE CAR TO NEAREST SERVICE CENTER (PLEASANTON CA). AFTER A FEW DAYS, I WAS CONTACT BY THE SERVICE CENTER STATING THE CAR CAN BE PICKED UP, WHILE NOTHING WAS DONE TO FIX THE ISSUE. THEIR OFFICIAL INVOICE STATES: "THIS IS CURRENTLY SCHEDULED TO BE FIXED IN 2019.20, BUT THE CUSTOMER CAN CONTINUE DRIVING. IF IT HAPPENS AGAIN (SEEMS UNLIKELY), THEY CAN JUST GET OUT OF THE CAR AND GET BACK IN TO RESUME OPERATION.". I POINTED TO TESLA SERVICE REPRESENTATIVE THAT THEIR RECOMMENDED SOLUTION IS UNACCEPTABLE - JUST LIKE WHAT HAPPENED TO US ALREADY - IT WOULD BE ILLEGAL AND UNSAFE TO EXIT THE VEHICLE IF IT STOPS IN THE MIDDLE OF HIGHWAY, WITH NO CHANCE TO PULL OVER EVEN TO THE CURB. THE TESLA REPRESENTATIVE BROUGHT AN ENGINEER TO HELP "EXPLAIN" THE INFORMATION, WHEN HE MENTIONED THAT THIS ISSUE IS A KNOWN CHARACTERISTIC RELATED TO USE OF CRUISE CONTROL. AND THE ENGINEER SAID HE WOULD PERSONALLY BE OK TO DRIVE THE CAR WITHOUT USING CRUISE CONTROL. I ASKED IF THAT MEANS THE CRUISE CONTROL IS NOT SAFE, THEY SAID IT WOULD BE MY OWN JUDGMENT. I THINK THIS IS A SIGNIFICANT SAFETY HAZARD TESLA IS INTENTIONALLY IGNORING AND NEED THOROUGH INVESTIGATION.
Mfg Campaign: 11203847
Recall Date: Apr 26, 2019
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE HAS A "BRAKE HOLD" FEATURE. THIS FEATURE IS ENGAGED WHEN THE VEHICLE IS IN GEAR, STOPPED, AND THEN THE BRAKE PEDAL IS DEPRESSED AN ADDITIONAL DISTANCE. THIS FEATURE KEEPS THAT VEHICLE AT A STANDSTILL WITHOUT A NEED TO CONTINUE TO DEPRESS THE BRAKE PEDAL. PER THE INSTRUCTION MANUAL, BRAKE HOLD CAN BE RELEASED BY PRESSING THE ACCELERATOR, BRAKE, OR BY SHIFTING THE VEHICLE INTO "NEUTRAL". THE RIGHT STEERING COLUMN STALK, HOWEVER, CAN BE USED TO SWITCH THE VEHICLE FROM BRAKE HOLD INTO THE OPPOSITE TRAVEL DIRECTION (D TO R OR R TO D) BY MOVING THE STALK TO THAT SETTING. FOR EXAMPLE, A VEHICLE IN D WITH THE BRAKE HOLD ENGAGED, CAN BE SHIFTED INTO R BY MOVING THE RIGHT STALK FULLY UPWARD (TO THE "R" SETTING). THIS BEHAVIOR, I BELIEVE, SHOULD BE PROHIBITED UNLESS THE VEHICLE IS FIRST PLACED INTO "P" OR "N".
Corrective Action:
VEHICLE HAS A "BRAKE HOLD" FEATURE. THIS FEATURE IS ENGAGED WHEN THE VEHICLE IS IN GEAR, STOPPED, AND THEN THE BRAKE PEDAL IS DEPRESSED AN ADDITIONAL DISTANCE. THIS FEATURE KEEPS THAT VEHICLE AT A STANDSTILL WITHOUT A NEED TO CONTINUE TO DEPRESS THE BRAKE PEDAL. PER THE INSTRUCTION MANUAL, BRAKE HOLD CAN BE RELEASED BY PRESSING THE ACCELERATOR, BRAKE, OR BY SHIFTING THE VEHICLE INTO "NEUTRAL". THE RIGHT STEERING COLUMN STALK, HOWEVER, CAN BE USED TO SWITCH THE VEHICLE FROM BRAKE HOLD INTO THE OPPOSITE TRAVEL DIRECTION (D TO R OR R TO D) BY MOVING THE STALK TO THAT SETTING. FOR EXAMPLE, A VEHICLE IN D WITH THE BRAKE HOLD ENGAGED, CAN BE SHIFTED INTO R BY MOVING THE RIGHT STALK FULLY UPWARD (TO THE "R" SETTING). THIS BEHAVIOR, I BELIEVE, SHOULD BE PROHIBITED UNLESS THE VEHICLE IS FIRST PLACED INTO "P" OR "N".
Additional Notes:
VEHICLE HAS A "BRAKE HOLD" FEATURE. THIS FEATURE IS ENGAGED WHEN THE VEHICLE IS IN GEAR, STOPPED, AND THEN THE BRAKE PEDAL IS DEPRESSED AN ADDITIONAL DISTANCE. THIS FEATURE KEEPS THAT VEHICLE AT A STANDSTILL WITHOUT A NEED TO CONTINUE TO DEPRESS THE BRAKE PEDAL. PER THE INSTRUCTION MANUAL, BRAKE HOLD CAN BE RELEASED BY PRESSING THE ACCELERATOR, BRAKE, OR BY SHIFTING THE VEHICLE INTO "NEUTRAL". THE RIGHT STEERING COLUMN STALK, HOWEVER, CAN BE USED TO SWITCH THE VEHICLE FROM BRAKE HOLD INTO THE OPPOSITE TRAVEL DIRECTION (D TO R OR R TO D) BY MOVING THE STALK TO THAT SETTING. FOR EXAMPLE, A VEHICLE IN D WITH THE BRAKE HOLD ENGAGED, CAN BE SHIFTED INTO R BY MOVING THE RIGHT STALK FULLY UPWARD (TO THE "R" SETTING). THIS BEHAVIOR, I BELIEVE, SHOULD BE PROHIBITED UNLESS THE VEHICLE IS FIRST PLACED INTO "P" OR "N".
Mfg Campaign: 11203866
Recall Date: Apr 26, 2019
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. WHILE DRIVING WITH THE CRUISE CONTROL SET AT APPROXIMATELY 67 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO 75 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT WAS ABLE TO DISENGAGE THE CRUISE CONTROL. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND AN ENGINEER WAS SENT TO DIAGNOSE THE VEHICLE. THE ENGINEER WAS UNABLE TO PROVIDE A CAUSE FOR THE INDEPENDENT ACCELERATION. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. *BF CONSUMER STATED VEHICLE EITHER SLOWS DOWN SUDDENLY OR SPEEDS UP. THIS HAS HAPPENED MULTIPLE TIMES.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. WHILE DRIVING WITH THE CRUISE CONTROL SET AT APPROXIMATELY 67 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO 75 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT WAS ABLE TO DISENGAGE THE CRUISE CONTROL. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND AN ENGINEER WAS SENT TO DIAGNOSE THE VEHICLE. THE ENGINEER WAS UNABLE TO PROVIDE A CAUSE FOR THE INDEPENDENT ACCELERATION. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. *BF CONSUMER STATED VEHICLE EITHER SLOWS DOWN SUDDENLY OR SPEEDS UP. THIS HAS HAPPENED MULTIPLE TIMES.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. WHILE DRIVING WITH THE CRUISE CONTROL SET AT APPROXIMATELY 67 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO 75 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT WAS ABLE TO DISENGAGE THE CRUISE CONTROL. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND AN ENGINEER WAS SENT TO DIAGNOSE THE VEHICLE. THE ENGINEER WAS UNABLE TO PROVIDE A CAUSE FOR THE INDEPENDENT ACCELERATION. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. *BF CONSUMER STATED VEHICLE EITHER SLOWS DOWN SUDDENLY OR SPEEDS UP. THIS HAS HAPPENED MULTIPLE TIMES.*JB
Mfg Campaign: 11202909
Recall Date: Apr 22, 2019
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE ENTERED A SHOPPING PLAZA AT SPEED UNDER 10MPH AND SUDDENLY ACCELERATED TO HIGH SPEED ON IT'S OWN. IT HIT THREE STATIONARY VEHICLES AND KNOCKED DOWN A SMALL TREE. TRIED STOPPING THE CAR BUT THE BRAKES WOULD NOT WORK AND THE CAR FINALLY STOPPED AFTER HITTING THE THIRD VEHICLE.
Corrective Action:
VEHICLE ENTERED A SHOPPING PLAZA AT SPEED UNDER 10MPH AND SUDDENLY ACCELERATED TO HIGH SPEED ON IT'S OWN. IT HIT THREE STATIONARY VEHICLES AND KNOCKED DOWN A SMALL TREE. TRIED STOPPING THE CAR BUT THE BRAKES WOULD NOT WORK AND THE CAR FINALLY STOPPED AFTER HITTING THE THIRD VEHICLE.
Additional Notes:
VEHICLE ENTERED A SHOPPING PLAZA AT SPEED UNDER 10MPH AND SUDDENLY ACCELERATED TO HIGH SPEED ON IT'S OWN. IT HIT THREE STATIONARY VEHICLES AND KNOCKED DOWN A SMALL TREE. TRIED STOPPING THE CAR BUT THE BRAKES WOULD NOT WORK AND THE CAR FINALLY STOPPED AFTER HITTING THE THIRD VEHICLE.
Mfg Campaign: 11196764
Recall Date: Apr 16, 2019
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE OPERATING IN AC COOLING MODE, WITHOUT FOREWARNING, WOULD SWITCH TO HEATING OPERATION. DURING THIS UNUSUAL BEHAVIOR, THE DISPLAY DOES NOT INDICATE ANY CHANGE IN THE HVAC SYSTEM BEHAVIOR. THIS DEFECT CREATES A DANGEROUS SITUATION WHEN THE REAR PASSENGERS ARE CHILDREN IN CAR SEATS. THEY ARE EXPOSED TO HIGH HEAT FOR THE DURATION OF THE DRIVE WHILE THE DRIVER IS UNAWARE OF THE FAST DEVELOPING DANGEROUS SITUATION IN THE REAR THAT MAY LEAD TO HEATSTROKE OR WORST. HTTPS://WWW.YOUTUBE.COM/WATCH?V=4GVDXQCPAPI
Corrective Action:
WHILE OPERATING IN AC COOLING MODE, WITHOUT FOREWARNING, WOULD SWITCH TO HEATING OPERATION. DURING THIS UNUSUAL BEHAVIOR, THE DISPLAY DOES NOT INDICATE ANY CHANGE IN THE HVAC SYSTEM BEHAVIOR. THIS DEFECT CREATES A DANGEROUS SITUATION WHEN THE REAR PASSENGERS ARE CHILDREN IN CAR SEATS. THEY ARE EXPOSED TO HIGH HEAT FOR THE DURATION OF THE DRIVE WHILE THE DRIVER IS UNAWARE OF THE FAST DEVELOPING DANGEROUS SITUATION IN THE REAR THAT MAY LEAD TO HEATSTROKE OR WORST. HTTPS://WWW.YOUTUBE.COM/WATCH?V=4GVDXQCPAPI
Additional Notes:
WHILE OPERATING IN AC COOLING MODE, WITHOUT FOREWARNING, WOULD SWITCH TO HEATING OPERATION. DURING THIS UNUSUAL BEHAVIOR, THE DISPLAY DOES NOT INDICATE ANY CHANGE IN THE HVAC SYSTEM BEHAVIOR. THIS DEFECT CREATES A DANGEROUS SITUATION WHEN THE REAR PASSENGERS ARE CHILDREN IN CAR SEATS. THEY ARE EXPOSED TO HIGH HEAT FOR THE DURATION OF THE DRIVE WHILE THE DRIVER IS UNAWARE OF THE FAST DEVELOPING DANGEROUS SITUATION IN THE REAR THAT MAY LEAD TO HEATSTROKE OR WORST. HTTPS://WWW.YOUTUBE.COM/WATCH?V=4GVDXQCPAPI
Mfg Campaign: 11192208
Recall Date: Mar 28, 2019
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE PRIMARY DRIVE MOTOR FAILED SUDDENLY WITH ON SCREEN MESSAGES LIKE: "UNABLE TO DRIVE - PULL OVER SAFELY", "CAR SHUTTING DOWN - PULL OVER SAFELY". THE VEHICLE BECOMES TOTALLY IMMOBILE WHEN THIS HAPPENS, IN MY CASE ON A BUSY ROAD AT AN INTERSECTION AFTER EXITING A HIGHWAY AND MERGING INTO TRAFFIC.
Corrective Action:
VEHICLE PRIMARY DRIVE MOTOR FAILED SUDDENLY WITH ON SCREEN MESSAGES LIKE: "UNABLE TO DRIVE - PULL OVER SAFELY", "CAR SHUTTING DOWN - PULL OVER SAFELY". THE VEHICLE BECOMES TOTALLY IMMOBILE WHEN THIS HAPPENS, IN MY CASE ON A BUSY ROAD AT AN INTERSECTION AFTER EXITING A HIGHWAY AND MERGING INTO TRAFFIC.
Additional Notes:
VEHICLE PRIMARY DRIVE MOTOR FAILED SUDDENLY WITH ON SCREEN MESSAGES LIKE: "UNABLE TO DRIVE - PULL OVER SAFELY", "CAR SHUTTING DOWN - PULL OVER SAFELY". THE VEHICLE BECOMES TOTALLY IMMOBILE WHEN THIS HAPPENS, IN MY CASE ON A BUSY ROAD AT AN INTERSECTION AFTER EXITING A HIGHWAY AND MERGING INTO TRAFFIC.
Mfg Campaign: 11192251
Recall Date: Mar 28, 2019
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING ON LOCAL ROAD, TRAFFIC STOPPED AHEAD. I PRESSED THE BRAKES, BUT IT DID NOT RESPOND. THE COLLISION WARNING AND EMERGENCY AUTO-STOPPING SYSTEM ALSO DID NOT ENGAGE, CAUSING THE VEHICLE TO COLLIDE WITH THE CAR IN FRONT. TWO DAYS BEFORE THE COLLISION, THE TESLA RECEIVED A FIRMWARE UPDATE. I NOTICED THE DRIVING BEHAVIOR WAS SLIGHTLY DIFFERENT. BRAKE FAILURE LIKE THIS NEVER HAPPENED BEFORE THIS FIRMWARE UPDATE. THE FIRMWARE VERSION WITH THIS ISSUE IS 2019.5.4. 4C3C414
Corrective Action:
WHILE DRIVING ON LOCAL ROAD, TRAFFIC STOPPED AHEAD. I PRESSED THE BRAKES, BUT IT DID NOT RESPOND. THE COLLISION WARNING AND EMERGENCY AUTO-STOPPING SYSTEM ALSO DID NOT ENGAGE, CAUSING THE VEHICLE TO COLLIDE WITH THE CAR IN FRONT. TWO DAYS BEFORE THE COLLISION, THE TESLA RECEIVED A FIRMWARE UPDATE. I NOTICED THE DRIVING BEHAVIOR WAS SLIGHTLY DIFFERENT. BRAKE FAILURE LIKE THIS NEVER HAPPENED BEFORE THIS FIRMWARE UPDATE. THE FIRMWARE VERSION WITH THIS ISSUE IS 2019.5.4. 4C3C414
Additional Notes:
WHILE DRIVING ON LOCAL ROAD, TRAFFIC STOPPED AHEAD. I PRESSED THE BRAKES, BUT IT DID NOT RESPOND. THE COLLISION WARNING AND EMERGENCY AUTO-STOPPING SYSTEM ALSO DID NOT ENGAGE, CAUSING THE VEHICLE TO COLLIDE WITH THE CAR IN FRONT. TWO DAYS BEFORE THE COLLISION, THE TESLA RECEIVED A FIRMWARE UPDATE. I NOTICED THE DRIVING BEHAVIOR WAS SLIGHTLY DIFFERENT. BRAKE FAILURE LIKE THIS NEVER HAPPENED BEFORE THIS FIRMWARE UPDATE. THE FIRMWARE VERSION WITH THIS ISSUE IS 2019.5.4. 4C3C414
Mfg Campaign: 11190595
Recall Date: Mar 21, 2019
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THESE VEHICLES ARE NOT EQUIPPED WITH FRONT SIDE AMBER REFLEX REFLECTORS AS REQUIRED UNDR FMVSS 205 REQUIREMENTS
Corrective Action:
THESE VEHICLES ARE NOT EQUIPPED WITH FRONT SIDE AMBER REFLEX REFLECTORS AS REQUIRED UNDR FMVSS 205 REQUIREMENTS
Additional Notes:
THESE VEHICLES ARE NOT EQUIPPED WITH FRONT SIDE AMBER REFLEX REFLECTORS AS REQUIRED UNDR FMVSS 205 REQUIREMENTS
Mfg Campaign: 11186749
Recall Date: Mar 14, 2019
Tesla, Inc.
Defect Description:
STRUCTURE:BODY:ROOF AND PILLARS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. THE CONTACT STATED THAT TWO OF THE FOUR ROOF RACK CLIPS FRACTURED. UPON FURTHER INSPECTION OF THE VEHICLE, THE CONTACT NOTICED THAT THE FAILURE COULD HAVE CAUSED THE ROOF RACK TO FRACTURE, WHICH COULD HAVE IMPACTED OTHER DRIVERS ON THE ROADWAY. THE TESLA SERVICE CENTER (LOCATED AT 5700 S BROADWAY, LITTLETON, CO 80121, (303) 632-4200) WAS NOTIFIED OF THE FAILURE AND REFERENCED A REPAIR INSTRUCTIONAL FROM TESLA REGARDING AN UPDATE IMPROVEMENT FOR THE MODEL 3 ROOF RACK. IT WAS NOT SPECIFIED IF THIS WAS THE SAME OEM PART OR A NEWLY DESIGNED OEM ROOF RACK CLIP SET. THE CONTACT ORDERED THE PART AND THE CLIPS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING ON A RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. THE CONTACT STATED THAT TWO OF THE FOUR ROOF RACK CLIPS FRACTURED. UPON FURTHER INSPECTION OF THE VEHICLE, THE CONTACT NOTICED THAT THE FAILURE COULD HAVE CAUSED THE ROOF RACK TO FRACTURE, WHICH COULD HAVE IMPACTED OTHER DRIVERS ON THE ROADWAY. THE TESLA SERVICE CENTER (LOCATED AT 5700 S BROADWAY, LITTLETON, CO 80121, (303) 632-4200) WAS NOTIFIED OF THE FAILURE AND REFERENCED A REPAIR INSTRUCTIONAL FROM TESLA REGARDING AN UPDATE IMPROVEMENT FOR THE MODEL 3 ROOF RACK. IT WAS NOT SPECIFIED IF THIS WAS THE SAME OEM PART OR A NEWLY DESIGNED OEM ROOF RACK CLIP SET. THE CONTACT ORDERED THE PART AND THE CLIPS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING ON A RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. THE CONTACT STATED THAT TWO OF THE FOUR ROOF RACK CLIPS FRACTURED. UPON FURTHER INSPECTION OF THE VEHICLE, THE CONTACT NOTICED THAT THE FAILURE COULD HAVE CAUSED THE ROOF RACK TO FRACTURE, WHICH COULD HAVE IMPACTED OTHER DRIVERS ON THE ROADWAY. THE TESLA SERVICE CENTER (LOCATED AT 5700 S BROADWAY, LITTLETON, CO 80121, (303) 632-4200) WAS NOTIFIED OF THE FAILURE AND REFERENCED A REPAIR INSTRUCTIONAL FROM TESLA REGARDING AN UPDATE IMPROVEMENT FOR THE MODEL 3 ROOF RACK. IT WAS NOT SPECIFIED IF THIS WAS THE SAME OEM PART OR A NEWLY DESIGNED OEM ROOF RACK CLIP SET. THE CONTACT ORDERED THE PART AND THE CLIPS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING ON A RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Mfg Campaign: 11186214
Recall Date: Mar 12, 2019
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE WAS PARKED. BUT WOULDN'T MOVE TO GEAR (DRIVE OR REVERSE). IT WAS GIVING THE MESSAGE "CANNOT MAINTAIN VEHICLE POWER". HAD I LOST THE POWER WHILE DRIVING, IT WOULD HAVE BEEN A CLEAR SAFETY ISSUE.
Corrective Action:
THE VEHICLE WAS PARKED. BUT WOULDN'T MOVE TO GEAR (DRIVE OR REVERSE). IT WAS GIVING THE MESSAGE "CANNOT MAINTAIN VEHICLE POWER". HAD I LOST THE POWER WHILE DRIVING, IT WOULD HAVE BEEN A CLEAR SAFETY ISSUE.
Additional Notes:
THE VEHICLE WAS PARKED. BUT WOULDN'T MOVE TO GEAR (DRIVE OR REVERSE). IT WAS GIVING THE MESSAGE "CANNOT MAINTAIN VEHICLE POWER". HAD I LOST THE POWER WHILE DRIVING, IT WOULD HAVE BEEN A CLEAR SAFETY ISSUE.
Mfg Campaign: 11180376
Recall Date: Feb 15, 2019
Tesla, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE VEHICLE WAS PARKED. BUT WOULDN'T MOVE TO GEAR (DRIVE OR REVERSE). IT WAS GIVING THE MESSAGE "CANNOT MAINTAIN VEHICLE POWER". HAD I LOST THE POWER WHILE DRIVING, IT WOULD HAVE BEEN A CLEAR SAFETY ISSUE.
Corrective Action:
THE VEHICLE WAS PARKED. BUT WOULDN'T MOVE TO GEAR (DRIVE OR REVERSE). IT WAS GIVING THE MESSAGE "CANNOT MAINTAIN VEHICLE POWER". HAD I LOST THE POWER WHILE DRIVING, IT WOULD HAVE BEEN A CLEAR SAFETY ISSUE.
Additional Notes:
THE VEHICLE WAS PARKED. BUT WOULDN'T MOVE TO GEAR (DRIVE OR REVERSE). IT WAS GIVING THE MESSAGE "CANNOT MAINTAIN VEHICLE POWER". HAD I LOST THE POWER WHILE DRIVING, IT WOULD HAVE BEEN A CLEAR SAFETY ISSUE.
Mfg Campaign: 11180376
Recall Date: Feb 15, 2019
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE WAS PARKED. BUT WOULDN'T MOVE TO GEAR (DRIVE OR REVERSE). IT WAS GIVING THE MESSAGE "CANNOT MAINTAIN VEHICLE POWER". HAD I LOST THE POWER WHILE DRIVING, IT WOULD HAVE BEEN A CLEAR SAFETY ISSUE.
Corrective Action:
THE VEHICLE WAS PARKED. BUT WOULDN'T MOVE TO GEAR (DRIVE OR REVERSE). IT WAS GIVING THE MESSAGE "CANNOT MAINTAIN VEHICLE POWER". HAD I LOST THE POWER WHILE DRIVING, IT WOULD HAVE BEEN A CLEAR SAFETY ISSUE.
Additional Notes:
THE VEHICLE WAS PARKED. BUT WOULDN'T MOVE TO GEAR (DRIVE OR REVERSE). IT WAS GIVING THE MESSAGE "CANNOT MAINTAIN VEHICLE POWER". HAD I LOST THE POWER WHILE DRIVING, IT WOULD HAVE BEEN A CLEAR SAFETY ISSUE.
Mfg Campaign: 11180376
Recall Date: Feb 15, 2019
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HELLO, I OFTEN FOLLOW TESLA MODEL 3 CARS IN DENSE TRAFFIC, AND STOP BEHIND THEM AT RED LIGHTS. I HAVE TO SAY, THEIR TAIL LIGHTS (MORE EXACTLY, BRAKE LIGHTS IN THE CENTER OF TAIL LIGHT) ARE EXTREMELY BRIGHT WHILE BEING VERY SMALL. THEY ARE ALMOST AS BRIGHT AS LASERS. WHEN IT'S DARK, LOOKING AT THEM EVEN WITH PERIPHERAL VISION IS PAINFUL, I HAVE TO LOOK TO THE SIDE TO AVOID BEING BLINDED. I AM SURE LOOKING AT THESE LIGHTS IS DANGEROUS TO MY VISION. INSTEAD OF THESE VERY SMALL AND VERY BRIGHT LIGHTS, TESLA SHOULD HAVE USED BIGGER LIGHTS WITH SMALLER INTENSITY (EMITTED POWER PER SQUARE INCH). I AM ATTACHING A STOCK PICTURE OF MODEL 3'S TAIL LIGHTS. UNFORTUNATELY, A CAMERA COULD NOT CAPTURE THE VERY HIGH INTENSITY OF THE LIGHT.
Corrective Action:
HELLO, I OFTEN FOLLOW TESLA MODEL 3 CARS IN DENSE TRAFFIC, AND STOP BEHIND THEM AT RED LIGHTS. I HAVE TO SAY, THEIR TAIL LIGHTS (MORE EXACTLY, BRAKE LIGHTS IN THE CENTER OF TAIL LIGHT) ARE EXTREMELY BRIGHT WHILE BEING VERY SMALL. THEY ARE ALMOST AS BRIGHT AS LASERS. WHEN IT'S DARK, LOOKING AT THEM EVEN WITH PERIPHERAL VISION IS PAINFUL, I HAVE TO LOOK TO THE SIDE TO AVOID BEING BLINDED. I AM SURE LOOKING AT THESE LIGHTS IS DANGEROUS TO MY VISION. INSTEAD OF THESE VERY SMALL AND VERY BRIGHT LIGHTS, TESLA SHOULD HAVE USED BIGGER LIGHTS WITH SMALLER INTENSITY (EMITTED POWER PER SQUARE INCH). I AM ATTACHING A STOCK PICTURE OF MODEL 3'S TAIL LIGHTS. UNFORTUNATELY, A CAMERA COULD NOT CAPTURE THE VERY HIGH INTENSITY OF THE LIGHT.
Additional Notes:
HELLO, I OFTEN FOLLOW TESLA MODEL 3 CARS IN DENSE TRAFFIC, AND STOP BEHIND THEM AT RED LIGHTS. I HAVE TO SAY, THEIR TAIL LIGHTS (MORE EXACTLY, BRAKE LIGHTS IN THE CENTER OF TAIL LIGHT) ARE EXTREMELY BRIGHT WHILE BEING VERY SMALL. THEY ARE ALMOST AS BRIGHT AS LASERS. WHEN IT'S DARK, LOOKING AT THEM EVEN WITH PERIPHERAL VISION IS PAINFUL, I HAVE TO LOOK TO THE SIDE TO AVOID BEING BLINDED. I AM SURE LOOKING AT THESE LIGHTS IS DANGEROUS TO MY VISION. INSTEAD OF THESE VERY SMALL AND VERY BRIGHT LIGHTS, TESLA SHOULD HAVE USED BIGGER LIGHTS WITH SMALLER INTENSITY (EMITTED POWER PER SQUARE INCH). I AM ATTACHING A STOCK PICTURE OF MODEL 3'S TAIL LIGHTS. UNFORTUNATELY, A CAMERA COULD NOT CAPTURE THE VERY HIGH INTENSITY OF THE LIGHT.
Mfg Campaign: 11179985
Recall Date: Feb 14, 2019
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. WHEN THE VEHICLE WAS STARTED, THE MAIN 15 INCH SCREEN COMMAND CENTER WAS BLACK AND NONE OF THE INSTRUMENT PANEL GAUGES APPEARED. THE VEHICLE WAS TAKEN TO TESLA (50 OGDEN AVE, WESTMONT, IL 60559) TO BE DIAGNOSED SIX TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. WHEN THE VEHICLE WAS STARTED, THE MAIN 15 INCH SCREEN COMMAND CENTER WAS BLACK AND NONE OF THE INSTRUMENT PANEL GAUGES APPEARED. THE VEHICLE WAS TAKEN TO TESLA (50 OGDEN AVE, WESTMONT, IL 60559) TO BE DIAGNOSED SIX TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. WHEN THE VEHICLE WAS STARTED, THE MAIN 15 INCH SCREEN COMMAND CENTER WAS BLACK AND NONE OF THE INSTRUMENT PANEL GAUGES APPEARED. THE VEHICLE WAS TAKEN TO TESLA (50 OGDEN AVE, WESTMONT, IL 60559) TO BE DIAGNOSED SIX TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Mfg Campaign: 11176603
Recall Date: Feb 12, 2019
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