Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2022 Impreza and Outback vehicles. The incorrect paint clearcoat may have been applied, which can cause the windshield to be insufficiently bonded to the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRH-22
Recall Date: Sep 22, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2022 Outback vehicles. The engine wiring harness may have been damaged, resulting in a loose electrical connection to the engine control unit (ECU).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRC-22
Recall Date: Jul 1, 2022
Consumer Complaints
496 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
In my many years of driving quite a number of different cars, I've never had a car's windshield perform so poorly. In only 10k miles of just daily commuting my windshield has accumulated 8 chips. Luckily the windshield hasn't cracked yet, but I fear its only a matter of time. It seems just the smallest impact WILL chip the windshield if not crack it. This seems to be an ongoing problem with the Carlex OEM windshields Subaru continues to use and is a clear safety concern to their customers as well as a costly fix if Subaru doesn't cover the cost.
Corrective Action:
In my many years of driving quite a number of different cars, I've never had a car's windshield perform so poorly. In only 10k miles of just daily commuting my windshield has accumulated 8 chips. Luckily the windshield hasn't cracked yet, but I fear its only a matter of time. It seems just the smallest impact WILL chip the windshield if not crack it. This seems to be an ongoing problem with the Carlex OEM windshields Subaru continues to use and is a clear safety concern to their customers as well as a costly fix if Subaru doesn't cover the cost.
Additional Notes:
In my many years of driving quite a number of different cars, I've never had a car's windshield perform so poorly. In only 10k miles of just daily commuting my windshield has accumulated 8 chips. Luckily the windshield hasn't cracked yet, but I fear its only a matter of time. It seems just the smallest impact WILL chip the windshield if not crack it. This seems to be an ongoing problem with the Carlex OEM windshields Subaru continues to use and is a clear safety concern to their customers as well as a costly fix if Subaru doesn't cover the cost.
Mfg Campaign: 11464754
Recall Date: May 16, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Spontaneous crack of the windshield
Corrective Action:
Spontaneous crack of the windshield
Additional Notes:
Spontaneous crack of the windshield
Mfg Campaign: 11464692
Recall Date: May 15, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I bought a 2022 Subaru Outback and have had it for 3 months. It wav very hot yesterday and I took it through a car wash. When it came out of the car wash the windshield was cracked. It has several spider cracks coming down from the roof. Each of the 3 cracks were about 4 inches long. By the time i drove home the cracks are now 12 inches. This is very disheartening.
Corrective Action:
I bought a 2022 Subaru Outback and have had it for 3 months. It wav very hot yesterday and I took it through a car wash. When it came out of the car wash the windshield was cracked. It has several spider cracks coming down from the roof. Each of the 3 cracks were about 4 inches long. By the time i drove home the cracks are now 12 inches. This is very disheartening.
Additional Notes:
I bought a 2022 Subaru Outback and have had it for 3 months. It wav very hot yesterday and I took it through a car wash. When it came out of the car wash the windshield was cracked. It has several spider cracks coming down from the roof. Each of the 3 cracks were about 4 inches long. By the time i drove home the cracks are now 12 inches. This is very disheartening.
Mfg Campaign: 11464731
Recall Date: May 15, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While a relative was driving my 2 week old 2022 subaru outback, he had a minor impact from a very small rock that left no visible damage. The next day, a large crack had appeared in the middle of the driver’s side from the edge to the rear view mirror. I could not get an appointment to get it replaced until next saturday and over the last 3 days the crack has grown significantly, including a piece that is cracked all the way around. I am worried about catastrophic failure on even a short gentle drive to work. It is extremely disappointing to think that this might be an ongoing problem with the car. In 36 years of driving many different cars nothing like this has ever happened.
Corrective Action:
While a relative was driving my 2 week old 2022 subaru outback, he had a minor impact from a very small rock that left no visible damage. The next day, a large crack had appeared in the middle of the driver’s side from the edge to the rear view mirror. I could not get an appointment to get it replaced until next saturday and over the last 3 days the crack has grown significantly, including a piece that is cracked all the way around. I am worried about catastrophic failure on even a short gentle drive to work. It is extremely disappointing to think that this might be an ongoing problem with the car. In 36 years of driving many different cars nothing like this has ever happened.
Additional Notes:
While a relative was driving my 2 week old 2022 subaru outback, he had a minor impact from a very small rock that left no visible damage. The next day, a large crack had appeared in the middle of the driver’s side from the edge to the rear view mirror. I could not get an appointment to get it replaced until next saturday and over the last 3 days the crack has grown significantly, including a piece that is cracked all the way around. I am worried about catastrophic failure on even a short gentle drive to work. It is extremely disappointing to think that this might be an ongoing problem with the car. In 36 years of driving many different cars nothing like this has ever happened.
Mfg Campaign: 11464648
Recall Date: May 14, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked on its own while parked inside home garage.
Corrective Action:
Windshield cracked on its own while parked inside home garage.
Additional Notes:
Windshield cracked on its own while parked inside home garage.
Mfg Campaign: 11464669
Recall Date: May 14, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Vehicle has 10,800 miles and this is the third broken windshield. The smallest road debris results in failure of the Carlex factory equipped windshield. I have never replaced a windshield in 35 years of driving many vehicles, this 2022 Subaru Outback appears to break continually. It is a costly repair.
Corrective Action:
Vehicle has 10,800 miles and this is the third broken windshield. The smallest road debris results in failure of the Carlex factory equipped windshield. I have never replaced a windshield in 35 years of driving many vehicles, this 2022 Subaru Outback appears to break continually. It is a costly repair.
Additional Notes:
Vehicle has 10,800 miles and this is the third broken windshield. The smallest road debris results in failure of the Carlex factory equipped windshield. I have never replaced a windshield in 35 years of driving many vehicles, this 2022 Subaru Outback appears to break continually. It is a costly repair.
Mfg Campaign: 11464313
Recall Date: May 12, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On a hot day, 90F my window cracked after i turned on the AC unit. Next day it cracked even further.
Corrective Action:
On a hot day, 90F my window cracked after i turned on the AC unit. Next day it cracked even further.
Additional Notes:
On a hot day, 90F my window cracked after i turned on the AC unit. Next day it cracked even further.
Mfg Campaign: 11464268
Recall Date: May 11, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
No impact event. Entered car in the morning and noticed a 1-2" horizontal crack in windshield, with no sign of impact. Over a few days, that 1-2" crack became a 3-foot monster. Of course, Subaru claims it was due to impact.
Corrective Action:
No impact event. Entered car in the morning and noticed a 1-2" horizontal crack in windshield, with no sign of impact. Over a few days, that 1-2" crack became a 3-foot monster. Of course, Subaru claims it was due to impact.
Additional Notes:
No impact event. Entered car in the morning and noticed a 1-2" horizontal crack in windshield, with no sign of impact. Over a few days, that 1-2" crack became a 3-foot monster. Of course, Subaru claims it was due to impact.
Mfg Campaign: 11463837
Recall Date: May 9, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I woke up one morning to find a foot long crack in my windshield that appears to have originated from the passenger edge. I see no visible impact point and there was no sound of anything impacting the windshield. After a few minutes of driving, the crack grew to cut into the path of eyesight.
Corrective Action:
I woke up one morning to find a foot long crack in my windshield that appears to have originated from the passenger edge. I see no visible impact point and there was no sound of anything impacting the windshield. After a few minutes of driving, the crack grew to cut into the path of eyesight.
Additional Notes:
I woke up one morning to find a foot long crack in my windshield that appears to have originated from the passenger edge. I see no visible impact point and there was no sound of anything impacting the windshield. After a few minutes of driving, the crack grew to cut into the path of eyesight.
Mfg Campaign: 11463390
Recall Date: May 4, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car windshield developed 15 in crack overnight,parked in the garage...I think the windshield is part of vehicle integrity...dealer said a stone must have caused the crack....nothing hit the windshield as far as I'm concerned..I would have heard somthing....vehicle had approx 600 miles on it...had to claim the cracked windshield with my insurance company...My insurance should not have had to cover this....subaru has defective windshields and has for years...DO SOMETHING
Corrective Action:
Car windshield developed 15 in crack overnight,parked in the garage...I think the windshield is part of vehicle integrity...dealer said a stone must have caused the crack....nothing hit the windshield as far as I'm concerned..I would have heard somthing....vehicle had approx 600 miles on it...had to claim the cracked windshield with my insurance company...My insurance should not have had to cover this....subaru has defective windshields and has for years...DO SOMETHING
Additional Notes:
Car windshield developed 15 in crack overnight,parked in the garage...I think the windshield is part of vehicle integrity...dealer said a stone must have caused the crack....nothing hit the windshield as far as I'm concerned..I would have heard somthing....vehicle had approx 600 miles on it...had to claim the cracked windshield with my insurance company...My insurance should not have had to cover this....subaru has defective windshields and has for years...DO SOMETHING
Mfg Campaign: 11463078
Recall Date: May 2, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A small rock at relatively low speeds (35mph) hit the windshield and caused a small chip that within a minute formed into close to a dozen foot long cracks compromising my view. I have experienced rock chips many times but I have never had one that spread so quickly or caused this much damage from such a relatively small impact. I believe that Subaru has a faulty windshield design or is using material that is not durable enough for it's intended use. Questioning other Subaru owners and the dealership collision shop this seems to be a very common occurrence and that these windshields are prone to cracks and failures. It appears newer model Subaru Outbacks are being shipped windshields that inferior at best or extremely dangerous at worst.
Corrective Action:
A small rock at relatively low speeds (35mph) hit the windshield and caused a small chip that within a minute formed into close to a dozen foot long cracks compromising my view. I have experienced rock chips many times but I have never had one that spread so quickly or caused this much damage from such a relatively small impact. I believe that Subaru has a faulty windshield design or is using material that is not durable enough for it's intended use. Questioning other Subaru owners and the dealership collision shop this seems to be a very common occurrence and that these windshields are prone to cracks and failures. It appears newer model Subaru Outbacks are being shipped windshields that inferior at best or extremely dangerous at worst.
Additional Notes:
A small rock at relatively low speeds (35mph) hit the windshield and caused a small chip that within a minute formed into close to a dozen foot long cracks compromising my view. I have experienced rock chips many times but I have never had one that spread so quickly or caused this much damage from such a relatively small impact. I believe that Subaru has a faulty windshield design or is using material that is not durable enough for it's intended use. Questioning other Subaru owners and the dealership collision shop this seems to be a very common occurrence and that these windshields are prone to cracks and failures. It appears newer model Subaru Outbacks are being shipped windshields that inferior at best or extremely dangerous at worst.
Mfg Campaign: 11463119
Recall Date: May 2, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield developed 12 inch crescent shaped crack overnight while parked under a clear sky.
Corrective Action:
Windshield developed 12 inch crescent shaped crack overnight while parked under a clear sky.
Additional Notes:
Windshield developed 12 inch crescent shaped crack overnight while parked under a clear sky.
Mfg Campaign: 11462664
Recall Date: Apr 28, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving on the highway when the windshield suddenly cracked on the passenger's side, lower half of the windshield. The initial crack was at least 3 inches long immediately. There was/is no obvious sign of impact. The windshield has since continued to crack. It is now approximately 2 feet long. It does not appear to be the result of an impact, just rather a random crack.
Corrective Action:
Driving on the highway when the windshield suddenly cracked on the passenger's side, lower half of the windshield. The initial crack was at least 3 inches long immediately. There was/is no obvious sign of impact. The windshield has since continued to crack. It is now approximately 2 feet long. It does not appear to be the result of an impact, just rather a random crack.
Additional Notes:
Driving on the highway when the windshield suddenly cracked on the passenger's side, lower half of the windshield. The initial crack was at least 3 inches long immediately. There was/is no obvious sign of impact. The windshield has since continued to crack. It is now approximately 2 feet long. It does not appear to be the result of an impact, just rather a random crack.
Mfg Campaign: 11462006
Recall Date: Apr 25, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have had my car exactly a week. I have 200 miles on it and the windshield cracked for no known reason.
Corrective Action:
I have had my car exactly a week. I have 200 miles on it and the windshield cracked for no known reason.
Additional Notes:
I have had my car exactly a week. I have 200 miles on it and the windshield cracked for no known reason.
Mfg Campaign: 11461917
Recall Date: Apr 23, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving down the road for work, coworker noticed i had a crack in my windshield. At no time did there ever seem to be a strike to the windshield that would cause it to crack. Now a few days later this crack has grown to the length of roughly 16". The windshield seems to be very thin and brittle, which seems unsafe. They are also very expensive to fix, due to the safety system installed in the car, which seems counterintuitive since the windshields break so easy, which then causes the safety system to not work correctly.
Corrective Action:
Driving down the road for work, coworker noticed i had a crack in my windshield. At no time did there ever seem to be a strike to the windshield that would cause it to crack. Now a few days later this crack has grown to the length of roughly 16". The windshield seems to be very thin and brittle, which seems unsafe. They are also very expensive to fix, due to the safety system installed in the car, which seems counterintuitive since the windshields break so easy, which then causes the safety system to not work correctly.
Additional Notes:
Driving down the road for work, coworker noticed i had a crack in my windshield. At no time did there ever seem to be a strike to the windshield that would cause it to crack. Now a few days later this crack has grown to the length of roughly 16". The windshield seems to be very thin and brittle, which seems unsafe. They are also very expensive to fix, due to the safety system installed in the car, which seems counterintuitive since the windshields break so easy, which then causes the safety system to not work correctly.
Mfg Campaign: 11461753
Recall Date: Apr 22, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked with very little sign of impact.
Corrective Action:
Windshield cracked with very little sign of impact.
Additional Notes:
Windshield cracked with very little sign of impact.
Mfg Campaign: 11461803
Recall Date: Apr 22, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I bought Subaru Outback Jan 2022 brand new. Also, I bought the extended warranty. Last April 18,2022 while I was driving along the parkway I heard a sound hitting my windshield and all of a sudden I saw a cracked on the windshield, about 7inches long. Looking at the windshield, It does not look like a large object hit my windshield. You could tell it's just a small object. I can assume its a small stone. I discovered later on about the lawsuit/complains about Subaru's problems with cracked prone windshield. Subaru dealer did not disclose anything about this problem when I was buying this car otherwise I will not buy this car. I called the dealer and they want ~$1100 for repair. This windshield is defective, poor quality and dangerous! I hope you will investigate this matter seriously. Thanks!
Corrective Action:
I bought Subaru Outback Jan 2022 brand new. Also, I bought the extended warranty. Last April 18,2022 while I was driving along the parkway I heard a sound hitting my windshield and all of a sudden I saw a cracked on the windshield, about 7inches long. Looking at the windshield, It does not look like a large object hit my windshield. You could tell it's just a small object. I can assume its a small stone. I discovered later on about the lawsuit/complains about Subaru's problems with cracked prone windshield. Subaru dealer did not disclose anything about this problem when I was buying this car otherwise I will not buy this car. I called the dealer and they want ~$1100 for repair. This windshield is defective, poor quality and dangerous! I hope you will investigate this matter seriously. Thanks!
Additional Notes:
I bought Subaru Outback Jan 2022 brand new. Also, I bought the extended warranty. Last April 18,2022 while I was driving along the parkway I heard a sound hitting my windshield and all of a sudden I saw a cracked on the windshield, about 7inches long. Looking at the windshield, It does not look like a large object hit my windshield. You could tell it's just a small object. I can assume its a small stone. I discovered later on about the lawsuit/complains about Subaru's problems with cracked prone windshield. Subaru dealer did not disclose anything about this problem when I was buying this car otherwise I will not buy this car. I called the dealer and they want ~$1100 for repair. This windshield is defective, poor quality and dangerous! I hope you will investigate this matter seriously. Thanks!
Mfg Campaign: 11461693
Recall Date: Apr 21, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
6 month old car with 8000 miles windshield cracked from right passenger side top down and across middle, approximately 18” long crack now with no sign of and damage or impact to the windshield.
Corrective Action:
6 month old car with 8000 miles windshield cracked from right passenger side top down and across middle, approximately 18” long crack now with no sign of and damage or impact to the windshield.
Additional Notes:
6 month old car with 8000 miles windshield cracked from right passenger side top down and across middle, approximately 18” long crack now with no sign of and damage or impact to the windshield.
Mfg Campaign: 11460970
Recall Date: Apr 15, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A large crack spontaneously formed on the front windshield, starting from the left wiper motor to the middle -- right in the driver's field-of-view. The crack appeared on a day when my car was not driven for several days prior to the crack forming and security cameras showed no foul play by pedestrians. The crack has since spread into a "spider-like" crack once it reached the center of the windshield. The morphology of this crack appears to be from manufacturing defects and not from a rock chip or property damage.
Corrective Action:
A large crack spontaneously formed on the front windshield, starting from the left wiper motor to the middle -- right in the driver's field-of-view. The crack appeared on a day when my car was not driven for several days prior to the crack forming and security cameras showed no foul play by pedestrians. The crack has since spread into a "spider-like" crack once it reached the center of the windshield. The morphology of this crack appears to be from manufacturing defects and not from a rock chip or property damage.
Additional Notes:
A large crack spontaneously formed on the front windshield, starting from the left wiper motor to the middle -- right in the driver's field-of-view. The crack appeared on a day when my car was not driven for several days prior to the crack forming and security cameras showed no foul play by pedestrians. The crack has since spread into a "spider-like" crack once it reached the center of the windshield. The morphology of this crack appears to be from manufacturing defects and not from a rock chip or property damage.
Mfg Campaign: 11460712
Recall Date: Apr 14, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2022 Subaru Outback. The contact stated that after parking the vehicle overnight, the next morning it was discovered that the front windshield had developed a ten-inch-long crack. The contact indicated that no object had struck the windshield to cause the windshield to crack. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 6,500. THE CONSUMER STATED THAT THE VEHICLE REPAIRED UNDER WARRANTY AND THE CONSUMER WOULD LIKE TO WITHDRAW THE COMPLAINT.
Corrective Action:
The contact owns a 2022 Subaru Outback. The contact stated that after parking the vehicle overnight, the next morning it was discovered that the front windshield had developed a ten-inch-long crack. The contact indicated that no object had struck the windshield to cause the windshield to crack. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 6,500. THE CONSUMER STATED THAT THE VEHICLE REPAIRED UNDER WARRANTY AND THE CONSUMER WOULD LIKE TO WITHDRAW THE COMPLAINT.
Additional Notes:
The contact owns a 2022 Subaru Outback. The contact stated that after parking the vehicle overnight, the next morning it was discovered that the front windshield had developed a ten-inch-long crack. The contact indicated that no object had struck the windshield to cause the windshield to crack. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 6,500. THE CONSUMER STATED THAT THE VEHICLE REPAIRED UNDER WARRANTY AND THE CONSUMER WOULD LIKE TO WITHDRAW THE COMPLAINT.
Mfg Campaign: 11460661
Recall Date: Apr 13, 2022
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