Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2022 Impreza and Outback vehicles. The incorrect paint clearcoat may have been applied, which can cause the windshield to be insufficiently bonded to the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRH-22
Recall Date: Sep 22, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2022 Outback vehicles. The engine wiring harness may have been damaged, resulting in a loose electrical connection to the engine control unit (ECU).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRC-22
Recall Date: Jul 1, 2022
Consumer Complaints
496 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
We are on our 3rd windshield for a 2022 Subaru Outback that currently has 7300 Miles on it. The first windshield cracked on it's own, completely unprovoked by anything. The second was actually a very small rock that hit us on the road and caused a small crack that just kept running until our field of vision was obstructed. The 3rd was a defect in the glass that caused a stress fracture, so it's possible that's what happened with the 1st one. All 3 incidents happend within a 5 week window. When I go online, there are cases and cases where these Subaru's have cracked windshields and it IS dangerous to have a massive run in the windshield when you are driving down the road. There are 100's of these complaints, it's just that no one is reporting them. Please look into this, it's NOT safe to have glass that cracks that easily.
Corrective Action:
We are on our 3rd windshield for a 2022 Subaru Outback that currently has 7300 Miles on it. The first windshield cracked on it's own, completely unprovoked by anything. The second was actually a very small rock that hit us on the road and caused a small crack that just kept running until our field of vision was obstructed. The 3rd was a defect in the glass that caused a stress fracture, so it's possible that's what happened with the 1st one. All 3 incidents happend within a 5 week window. When I go online, there are cases and cases where these Subaru's have cracked windshields and it IS dangerous to have a massive run in the windshield when you are driving down the road. There are 100's of these complaints, it's just that no one is reporting them. Please look into this, it's NOT safe to have glass that cracks that easily.
Additional Notes:
We are on our 3rd windshield for a 2022 Subaru Outback that currently has 7300 Miles on it. The first windshield cracked on it's own, completely unprovoked by anything. The second was actually a very small rock that hit us on the road and caused a small crack that just kept running until our field of vision was obstructed. The 3rd was a defect in the glass that caused a stress fracture, so it's possible that's what happened with the 1st one. All 3 incidents happend within a 5 week window. When I go online, there are cases and cases where these Subaru's have cracked windshields and it IS dangerous to have a massive run in the windshield when you are driving down the road. There are 100's of these complaints, it's just that no one is reporting them. Please look into this, it's NOT safe to have glass that cracks that easily.
Mfg Campaign: 11499557
Recall Date: Dec 30, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixable. vehicle is specifically 2022 Subaru outback Onxy XT.
Corrective Action:
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixable. vehicle is specifically 2022 Subaru outback Onxy XT.
Additional Notes:
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixable. vehicle is specifically 2022 Subaru outback Onxy XT.
Mfg Campaign: 11498979
Recall Date: Dec 27, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixable. vehicle is specifically 2022 Subaru outback Onxy XT.
Corrective Action:
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixable. vehicle is specifically 2022 Subaru outback Onxy XT.
Additional Notes:
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixable. vehicle is specifically 2022 Subaru outback Onxy XT.
Mfg Campaign: 11498979
Recall Date: Dec 27, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixable. vehicle is specifically 2022 Subaru outback Onxy XT.
Corrective Action:
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixable. vehicle is specifically 2022 Subaru outback Onxy XT.
Additional Notes:
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixable. vehicle is specifically 2022 Subaru outback Onxy XT.
Mfg Campaign: 11498979
Recall Date: Dec 27, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
3 months after purchase, in December 2021, my windscreen cracked for no apparent reason. I replaced it 4 months later with OEM glass from dealership waiting—due to no extra money. Now, 8 months after that, it cracked again. I woke up in the morning to a long crack coming from the edge of the seal that was not there when I parked for the evening.
Corrective Action:
3 months after purchase, in December 2021, my windscreen cracked for no apparent reason. I replaced it 4 months later with OEM glass from dealership waiting—due to no extra money. Now, 8 months after that, it cracked again. I woke up in the morning to a long crack coming from the edge of the seal that was not there when I parked for the evening.
Additional Notes:
3 months after purchase, in December 2021, my windscreen cracked for no apparent reason. I replaced it 4 months later with OEM glass from dealership waiting—due to no extra money. Now, 8 months after that, it cracked again. I woke up in the morning to a long crack coming from the edge of the seal that was not there when I parked for the evening.
Mfg Campaign: 11498489
Recall Date: Dec 22, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Subarus forward looking eyesight and rear auto braking functions will stop working periodically also the stereo/infotainment system will go blank causing you to no longer access the the safety features of the car or any controls for the heating/AC system.
Corrective Action:
Subarus forward looking eyesight and rear auto braking functions will stop working periodically also the stereo/infotainment system will go blank causing you to no longer access the the safety features of the car or any controls for the heating/AC system.
Additional Notes:
Subarus forward looking eyesight and rear auto braking functions will stop working periodically also the stereo/infotainment system will go blank causing you to no longer access the the safety features of the car or any controls for the heating/AC system.
Mfg Campaign: 11497833
Recall Date: Dec 17, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Subarus forward looking eyesight and rear auto braking functions will stop working periodically also the stereo/infotainment system will go blank causing you to no longer access the the safety features of the car or any controls for the heating/AC system.
Corrective Action:
Subarus forward looking eyesight and rear auto braking functions will stop working periodically also the stereo/infotainment system will go blank causing you to no longer access the the safety features of the car or any controls for the heating/AC system.
Additional Notes:
Subarus forward looking eyesight and rear auto braking functions will stop working periodically also the stereo/infotainment system will go blank causing you to no longer access the the safety features of the car or any controls for the heating/AC system.
Mfg Campaign: 11497833
Recall Date: Dec 17, 2022
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Subarus forward looking eyesight and rear auto braking functions will stop working periodically also the stereo/infotainment system will go blank causing you to no longer access the the safety features of the car or any controls for the heating/AC system.
Corrective Action:
Subarus forward looking eyesight and rear auto braking functions will stop working periodically also the stereo/infotainment system will go blank causing you to no longer access the the safety features of the car or any controls for the heating/AC system.
Additional Notes:
Subarus forward looking eyesight and rear auto braking functions will stop working periodically also the stereo/infotainment system will go blank causing you to no longer access the the safety features of the car or any controls for the heating/AC system.
Mfg Campaign: 11497833
Recall Date: Dec 17, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
1.) Our windshield has had to be repaired 3 times in the last six months. Anything that comes in contact with the windshield will cause a massive crack that takes up the entire windshield and marks the car unusable to drive 2) The can is unable to be driven during normal conditions as anything can cause the windshield to break. 3) It has happened 3 times in the last 6 months 4.) The first time we had it replaced, it was completed at the dealership. The next 2 were through our insurance company vendor that ensures the windshield is installed properly. 5.) No. Upon the last time, we researched and found that Subaru has outstanding lawsuits for faulty windshields pending and it looks as if nothing has changed.
Corrective Action:
1.) Our windshield has had to be repaired 3 times in the last six months. Anything that comes in contact with the windshield will cause a massive crack that takes up the entire windshield and marks the car unusable to drive 2) The can is unable to be driven during normal conditions as anything can cause the windshield to break. 3) It has happened 3 times in the last 6 months 4.) The first time we had it replaced, it was completed at the dealership. The next 2 were through our insurance company vendor that ensures the windshield is installed properly. 5.) No. Upon the last time, we researched and found that Subaru has outstanding lawsuits for faulty windshields pending and it looks as if nothing has changed.
Additional Notes:
1.) Our windshield has had to be repaired 3 times in the last six months. Anything that comes in contact with the windshield will cause a massive crack that takes up the entire windshield and marks the car unusable to drive 2) The can is unable to be driven during normal conditions as anything can cause the windshield to break. 3) It has happened 3 times in the last 6 months 4.) The first time we had it replaced, it was completed at the dealership. The next 2 were through our insurance company vendor that ensures the windshield is installed properly. 5.) No. Upon the last time, we researched and found that Subaru has outstanding lawsuits for faulty windshields pending and it looks as if nothing has changed.
Mfg Campaign: 11497151
Recall Date: Dec 12, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The entire electronics system resets while driving, all driving metrics, speed, eye-sight/collision detection shows reboot screen, and infotainment system goes blank for several seconds. It would appear that none of this vehicles safety systems or speed indicators are online for several seconds up to 20 at times. I have tried to catch this on camera, but since I am the sole driver of this vehicle, I am rarely in a position to safely operate my phone. It has been going on since I purchased the vehicle, but I am seeing more and more posts with other drivers and the same issue.
Corrective Action:
The entire electronics system resets while driving, all driving metrics, speed, eye-sight/collision detection shows reboot screen, and infotainment system goes blank for several seconds. It would appear that none of this vehicles safety systems or speed indicators are online for several seconds up to 20 at times. I have tried to catch this on camera, but since I am the sole driver of this vehicle, I am rarely in a position to safely operate my phone. It has been going on since I purchased the vehicle, but I am seeing more and more posts with other drivers and the same issue.
Additional Notes:
The entire electronics system resets while driving, all driving metrics, speed, eye-sight/collision detection shows reboot screen, and infotainment system goes blank for several seconds. It would appear that none of this vehicles safety systems or speed indicators are online for several seconds up to 20 at times. I have tried to catch this on camera, but since I am the sole driver of this vehicle, I am rarely in a position to safely operate my phone. It has been going on since I purchased the vehicle, but I am seeing more and more posts with other drivers and the same issue.
Mfg Campaign: 11495686
Recall Date: Dec 1, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The entire electronics system resets while driving, all driving metrics, speed, eye-sight/collision detection shows reboot screen, and infotainment system goes blank for several seconds. It would appear that none of this vehicles safety systems or speed indicators are online for several seconds up to 20 at times. I have tried to catch this on camera, but since I am the sole driver of this vehicle, I am rarely in a position to safely operate my phone. It has been going on since I purchased the vehicle, but I am seeing more and more posts with other drivers and the same issue.
Corrective Action:
The entire electronics system resets while driving, all driving metrics, speed, eye-sight/collision detection shows reboot screen, and infotainment system goes blank for several seconds. It would appear that none of this vehicles safety systems or speed indicators are online for several seconds up to 20 at times. I have tried to catch this on camera, but since I am the sole driver of this vehicle, I am rarely in a position to safely operate my phone. It has been going on since I purchased the vehicle, but I am seeing more and more posts with other drivers and the same issue.
Additional Notes:
The entire electronics system resets while driving, all driving metrics, speed, eye-sight/collision detection shows reboot screen, and infotainment system goes blank for several seconds. It would appear that none of this vehicles safety systems or speed indicators are online for several seconds up to 20 at times. I have tried to catch this on camera, but since I am the sole driver of this vehicle, I am rarely in a position to safely operate my phone. It has been going on since I purchased the vehicle, but I am seeing more and more posts with other drivers and the same issue.
Mfg Campaign: 11495686
Recall Date: Dec 1, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My windshield cracked from the driver side to almost half of the whole thing without any impact being seen outside or inside at all. This is scary and can be a safety hazard. It can happen even when driving. I saw a lot of people complaining and experienced the same thing about the Subaru Outback's windshield and other models, which is scary. My car is only seven months old, and this is happening already. Some people have changed their windshield five times already. I bought the car because it's supposed to be safe and reliable, but now I don't feel safe with my windshield.
Corrective Action:
My windshield cracked from the driver side to almost half of the whole thing without any impact being seen outside or inside at all. This is scary and can be a safety hazard. It can happen even when driving. I saw a lot of people complaining and experienced the same thing about the Subaru Outback's windshield and other models, which is scary. My car is only seven months old, and this is happening already. Some people have changed their windshield five times already. I bought the car because it's supposed to be safe and reliable, but now I don't feel safe with my windshield.
Additional Notes:
My windshield cracked from the driver side to almost half of the whole thing without any impact being seen outside or inside at all. This is scary and can be a safety hazard. It can happen even when driving. I saw a lot of people complaining and experienced the same thing about the Subaru Outback's windshield and other models, which is scary. My car is only seven months old, and this is happening already. Some people have changed their windshield five times already. I bought the car because it's supposed to be safe and reliable, but now I don't feel safe with my windshield.
Mfg Campaign: 11495313
Recall Date: Nov 29, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Faulty windshield that cracked overnight possibly due to weather. The Subaru McKenna dealer service manager says it is due to impact yet there is no clear indicator of an impact on the windshield, I took photos of the crack before they inspected it. Even some Subaru employees were telling me it’s not a crack made from impact and that they admitted Subaru makes faulty windshields. Yes, my vehicle is available for inspection upon request. I am looking to have it seen by my insurance to see if they agree with the Subaru dealer’s assessment of the damage. The safety issue is the possibility of the windshield spiderwebbing and decreasing all visibility of the road at any moment. No indicator of any windshield failures except the dealer recommending a separate windshield warranty which I wish they pushed more on it and were honest about the tendency of Subaru windshields to be faulty so I could have gotten that warranty. Or I wish too that I found out about Subaru’s class action lawsuit regarding the Outback models 2017-2020 regarding their windshields and how they have to pay $2.5 million because of their manufacturing defects. I have a 2022 Outback model but I feel that they windshield is still being made with poor craftmanship. My car is only a year old. And it literally cracked overnight. Perfectly fine one day and the next morning it split straight across the middle of the windshield.
Corrective Action:
Faulty windshield that cracked overnight possibly due to weather. The Subaru McKenna dealer service manager says it is due to impact yet there is no clear indicator of an impact on the windshield, I took photos of the crack before they inspected it. Even some Subaru employees were telling me it’s not a crack made from impact and that they admitted Subaru makes faulty windshields. Yes, my vehicle is available for inspection upon request. I am looking to have it seen by my insurance to see if they agree with the Subaru dealer’s assessment of the damage. The safety issue is the possibility of the windshield spiderwebbing and decreasing all visibility of the road at any moment. No indicator of any windshield failures except the dealer recommending a separate windshield warranty which I wish they pushed more on it and were honest about the tendency of Subaru windshields to be faulty so I could have gotten that warranty. Or I wish too that I found out about Subaru’s class action lawsuit regarding the Outback models 2017-2020 regarding their windshields and how they have to pay $2.5 million because of their manufacturing defects. I have a 2022 Outback model but I feel that they windshield is still being made with poor craftmanship. My car is only a year old. And it literally cracked overnight. Perfectly fine one day and the next morning it split straight across the middle of the windshield.
Additional Notes:
Faulty windshield that cracked overnight possibly due to weather. The Subaru McKenna dealer service manager says it is due to impact yet there is no clear indicator of an impact on the windshield, I took photos of the crack before they inspected it. Even some Subaru employees were telling me it’s not a crack made from impact and that they admitted Subaru makes faulty windshields. Yes, my vehicle is available for inspection upon request. I am looking to have it seen by my insurance to see if they agree with the Subaru dealer’s assessment of the damage. The safety issue is the possibility of the windshield spiderwebbing and decreasing all visibility of the road at any moment. No indicator of any windshield failures except the dealer recommending a separate windshield warranty which I wish they pushed more on it and were honest about the tendency of Subaru windshields to be faulty so I could have gotten that warranty. Or I wish too that I found out about Subaru’s class action lawsuit regarding the Outback models 2017-2020 regarding their windshields and how they have to pay $2.5 million because of their manufacturing defects. I have a 2022 Outback model but I feel that they windshield is still being made with poor craftmanship. My car is only a year old. And it literally cracked overnight. Perfectly fine one day and the next morning it split straight across the middle of the windshield.
Mfg Campaign: 11494930
Recall Date: Nov 25, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On multiple occasions my car has braked on its own when there was no reason to. It has happened on at least four (4) different times and has been taken to Subaru of Kennesaw to be looked at. Unfortunately the dealership has been unable to duplicate the problem. When I took my car back to the dealership on September 28, 2022 for this I contacted Subaru of America and they had an Engineer, [XXX] come and get the data off the Event Data Recorder in the vehicle. The engineer verbally said they have pictures from each time my car braked on its own and advised there was nothing in front of me. He said it is an eyesight issue but they cannot adjust the eyesight and they cannot fix the problem. The car just brakes without warning the engineer said this can happen if the eyesight sees a mailbox, cars to the right or left of me, trees, curbs and even a change in color in the roadway. This has continued to happen and now Subaru of America will not take my calls nor will they respond to my emails. I have asked for a copy of the pictures, a letter stating their findings and a letter stating my car is safe to drive but they will not issue this to me. This has been going on since April 2022. I am afraid I am going to be in accident one day when the car brakes on its own if someone is behind me and not paying attention. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
On multiple occasions my car has braked on its own when there was no reason to. It has happened on at least four (4) different times and has been taken to Subaru of Kennesaw to be looked at. Unfortunately the dealership has been unable to duplicate the problem. When I took my car back to the dealership on September 28, 2022 for this I contacted Subaru of America and they had an Engineer, [XXX] come and get the data off the Event Data Recorder in the vehicle. The engineer verbally said they have pictures from each time my car braked on its own and advised there was nothing in front of me. He said it is an eyesight issue but they cannot adjust the eyesight and they cannot fix the problem. The car just brakes without warning the engineer said this can happen if the eyesight sees a mailbox, cars to the right or left of me, trees, curbs and even a change in color in the roadway. This has continued to happen and now Subaru of America will not take my calls nor will they respond to my emails. I have asked for a copy of the pictures, a letter stating their findings and a letter stating my car is safe to drive but they will not issue this to me. This has been going on since April 2022. I am afraid I am going to be in accident one day when the car brakes on its own if someone is behind me and not paying attention. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
On multiple occasions my car has braked on its own when there was no reason to. It has happened on at least four (4) different times and has been taken to Subaru of Kennesaw to be looked at. Unfortunately the dealership has been unable to duplicate the problem. When I took my car back to the dealership on September 28, 2022 for this I contacted Subaru of America and they had an Engineer, [XXX] come and get the data off the Event Data Recorder in the vehicle. The engineer verbally said they have pictures from each time my car braked on its own and advised there was nothing in front of me. He said it is an eyesight issue but they cannot adjust the eyesight and they cannot fix the problem. The car just brakes without warning the engineer said this can happen if the eyesight sees a mailbox, cars to the right or left of me, trees, curbs and even a change in color in the roadway. This has continued to happen and now Subaru of America will not take my calls nor will they respond to my emails. I have asked for a copy of the pictures, a letter stating their findings and a letter stating my car is safe to drive but they will not issue this to me. This has been going on since April 2022. I am afraid I am going to be in accident one day when the car brakes on its own if someone is behind me and not paying attention. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11494721
Recall Date: Nov 23, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Less than a year old. Front Windshield cracked on the passenger side near the defrost vent.
Corrective Action:
Less than a year old. Front Windshield cracked on the passenger side near the defrost vent.
Additional Notes:
Less than a year old. Front Windshield cracked on the passenger side near the defrost vent.
Mfg Campaign: 11494537
Recall Date: Nov 22, 2022
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission in this NEW vehicle began making a high-pitch whining noise shortly after i bought it. After 3500 miles, I took it to the Subaru Dealer where i purchased the car. After 10 days of troubleshooting, they determined it requires a transmission replacement. There are multiple other owners that have experienced the SAME issue (some who have been told by their dealers that it is ‘just a noise’), info available via Subaru Forum. While i did not experience a transmission failure while driving — if i had, this could be a serious safety issue, and there appears to be no acknowledgement by Subaru that their Outback vehicle / transmissions may have a significant manufacturing defect. I am still in the process of determining what the repair / replacement plan is with the Dealer and Subaru of America.
Corrective Action:
The transmission in this NEW vehicle began making a high-pitch whining noise shortly after i bought it. After 3500 miles, I took it to the Subaru Dealer where i purchased the car. After 10 days of troubleshooting, they determined it requires a transmission replacement. There are multiple other owners that have experienced the SAME issue (some who have been told by their dealers that it is ‘just a noise’), info available via Subaru Forum. While i did not experience a transmission failure while driving — if i had, this could be a serious safety issue, and there appears to be no acknowledgement by Subaru that their Outback vehicle / transmissions may have a significant manufacturing defect. I am still in the process of determining what the repair / replacement plan is with the Dealer and Subaru of America.
Additional Notes:
The transmission in this NEW vehicle began making a high-pitch whining noise shortly after i bought it. After 3500 miles, I took it to the Subaru Dealer where i purchased the car. After 10 days of troubleshooting, they determined it requires a transmission replacement. There are multiple other owners that have experienced the SAME issue (some who have been told by their dealers that it is ‘just a noise’), info available via Subaru Forum. While i did not experience a transmission failure while driving — if i had, this could be a serious safety issue, and there appears to be no acknowledgement by Subaru that their Outback vehicle / transmissions may have a significant manufacturing defect. I am still in the process of determining what the repair / replacement plan is with the Dealer and Subaru of America.
Mfg Campaign: 11494396
Recall Date: Nov 21, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield started to have a stress crack when we were driving on a highway at a high altitude. There was no impact and no impact noise, the windshield suddenly cracked around 6 inches and then progressed from there. It started around the middle passenger side and progressed to the middle of the windshield.
Corrective Action:
The windshield started to have a stress crack when we were driving on a highway at a high altitude. There was no impact and no impact noise, the windshield suddenly cracked around 6 inches and then progressed from there. It started around the middle passenger side and progressed to the middle of the windshield.
Additional Notes:
The windshield started to have a stress crack when we were driving on a highway at a high altitude. There was no impact and no impact noise, the windshield suddenly cracked around 6 inches and then progressed from there. It started around the middle passenger side and progressed to the middle of the windshield.
Mfg Campaign: 11493509
Recall Date: Nov 14, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I walked out to my car in garage and there was a crack from the driver's side corner over 50 percent across the windshield. only 3k miles and NOT hit by a rock etc. windshield to be replaced and while waiting driving home w loud explosion...other side of glass has a huge break with no rocks or cars around.
Corrective Action:
I walked out to my car in garage and there was a crack from the driver's side corner over 50 percent across the windshield. only 3k miles and NOT hit by a rock etc. windshield to be replaced and while waiting driving home w loud explosion...other side of glass has a huge break with no rocks or cars around.
Additional Notes:
I walked out to my car in garage and there was a crack from the driver's side corner over 50 percent across the windshield. only 3k miles and NOT hit by a rock etc. windshield to be replaced and while waiting driving home w loud explosion...other side of glass has a huge break with no rocks or cars around.
Mfg Campaign: 11492191
Recall Date: Nov 3, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked lower left to center while not moving parked in a garage. Went into the garage with no crack and was cracked the following morning. Nothing hit the windshield. Temperatures were neither high nor low.
Corrective Action:
Windshield cracked lower left to center while not moving parked in a garage. Went into the garage with no crack and was cracked the following morning. Nothing hit the windshield. Temperatures were neither high nor low.
Additional Notes:
Windshield cracked lower left to center while not moving parked in a garage. Went into the garage with no crack and was cracked the following morning. Nothing hit the windshield. Temperatures were neither high nor low.
Mfg Campaign: 11491687
Recall Date: Oct 31, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My outback was parked in my locked garage over night temp got below 40 degrees that night. Got into the outback and noticed a large crack in the center of windshield that started at lower end of windshield. Called dealership and made an appointment saw service manager and took his pen to show me where he thought a stone had chipped windshield but I just saw the crack no chip. I explained there was never any incident of stone hitting windshield. He stated he would notify Subaru manufacturer of my concern of breakage. Since appointment windshield has continued to crack still waiting to hear back from dealership.
Corrective Action:
My outback was parked in my locked garage over night temp got below 40 degrees that night. Got into the outback and noticed a large crack in the center of windshield that started at lower end of windshield. Called dealership and made an appointment saw service manager and took his pen to show me where he thought a stone had chipped windshield but I just saw the crack no chip. I explained there was never any incident of stone hitting windshield. He stated he would notify Subaru manufacturer of my concern of breakage. Since appointment windshield has continued to crack still waiting to hear back from dealership.
Additional Notes:
My outback was parked in my locked garage over night temp got below 40 degrees that night. Got into the outback and noticed a large crack in the center of windshield that started at lower end of windshield. Called dealership and made an appointment saw service manager and took his pen to show me where he thought a stone had chipped windshield but I just saw the crack no chip. I explained there was never any incident of stone hitting windshield. He stated he would notify Subaru manufacturer of my concern of breakage. Since appointment windshield has continued to crack still waiting to hear back from dealership.
Mfg Campaign: 11490942
Recall Date: Oct 26, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury