Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
AUTO ON-OFF FUNCTION SHUTS OFF ENGINE WHEN VEHICLE STOPS IN TRAFFIC FOR ANY REASON. THE ENGINE IS TO RESTART WHEN DRIVER STEPS ON ACCELERATOR...HOWEVER THIS IS NOT ALWAYS THE CASE. MANY TIMES THE ENGINE FAILS TO START WHICH CAUSES THE DRIVER TO BELIEVE THE ACCELERATOR NEEDS MORE PRESSURE. WHEN THE ENGINE DOES FINALLY START THE CAR LEAPS FORWARD SINCE IT IS STILL IN FORWARD GEAR. THIS FORWARD LEAP IS VERY DANGEROUS SINCE ITHE LEAP IS TOTALLY UNEXPECTED. MOST DRIVERS TURN OFF THIS FUNCTION HOWEVER THE DRIVER TURN OFF SELECTION IS VOIDED ONCE THE CAR IS TURNED OFF. THE DRIVER MUST REMEMBER TO CANCEL THIS AURO-OFF FUNCTION EVERY TIME THE CAR IS STARTED SUBARU HAS RECEIVED MANY COMPLAINTS ABOUT THIS FUNCTION AND HAS DECIDED TO RELOCATE THE OFF-ON ICON TO A FRONT SCREEN RATHER THAN THE PREVIOUS 3RD SCREEN. THE CORRECT FIX WOULD SEEM TO BE ONCE THE DRIVER SELECTS TO SHUT OFF THIS FUNCTION IT SHOULD NOT OVERRIDE THE OFF SELECTION UNLESS INITATED BY THE DRIVER. ONCE I SHUT OFF MY RADIO IT STAYS OFF UNTIL TIRNED ON AGAIN. SUBARU SERVICE PROGRAM WRI-20 JANURARY 2021
Corrective Action:
AUTO ON-OFF FUNCTION SHUTS OFF ENGINE WHEN VEHICLE STOPS IN TRAFFIC FOR ANY REASON. THE ENGINE IS TO RESTART WHEN DRIVER STEPS ON ACCELERATOR...HOWEVER THIS IS NOT ALWAYS THE CASE. MANY TIMES THE ENGINE FAILS TO START WHICH CAUSES THE DRIVER TO BELIEVE THE ACCELERATOR NEEDS MORE PRESSURE. WHEN THE ENGINE DOES FINALLY START THE CAR LEAPS FORWARD SINCE IT IS STILL IN FORWARD GEAR. THIS FORWARD LEAP IS VERY DANGEROUS SINCE ITHE LEAP IS TOTALLY UNEXPECTED. MOST DRIVERS TURN OFF THIS FUNCTION HOWEVER THE DRIVER TURN OFF SELECTION IS VOIDED ONCE THE CAR IS TURNED OFF. THE DRIVER MUST REMEMBER TO CANCEL THIS AURO-OFF FUNCTION EVERY TIME THE CAR IS STARTED SUBARU HAS RECEIVED MANY COMPLAINTS ABOUT THIS FUNCTION AND HAS DECIDED TO RELOCATE THE OFF-ON ICON TO A FRONT SCREEN RATHER THAN THE PREVIOUS 3RD SCREEN. THE CORRECT FIX WOULD SEEM TO BE ONCE THE DRIVER SELECTS TO SHUT OFF THIS FUNCTION IT SHOULD NOT OVERRIDE THE OFF SELECTION UNLESS INITATED BY THE DRIVER. ONCE I SHUT OFF MY RADIO IT STAYS OFF UNTIL TIRNED ON AGAIN. SUBARU SERVICE PROGRAM WRI-20 JANURARY 2021
Additional Notes:
AUTO ON-OFF FUNCTION SHUTS OFF ENGINE WHEN VEHICLE STOPS IN TRAFFIC FOR ANY REASON. THE ENGINE IS TO RESTART WHEN DRIVER STEPS ON ACCELERATOR...HOWEVER THIS IS NOT ALWAYS THE CASE. MANY TIMES THE ENGINE FAILS TO START WHICH CAUSES THE DRIVER TO BELIEVE THE ACCELERATOR NEEDS MORE PRESSURE. WHEN THE ENGINE DOES FINALLY START THE CAR LEAPS FORWARD SINCE IT IS STILL IN FORWARD GEAR. THIS FORWARD LEAP IS VERY DANGEROUS SINCE ITHE LEAP IS TOTALLY UNEXPECTED. MOST DRIVERS TURN OFF THIS FUNCTION HOWEVER THE DRIVER TURN OFF SELECTION IS VOIDED ONCE THE CAR IS TURNED OFF. THE DRIVER MUST REMEMBER TO CANCEL THIS AURO-OFF FUNCTION EVERY TIME THE CAR IS STARTED SUBARU HAS RECEIVED MANY COMPLAINTS ABOUT THIS FUNCTION AND HAS DECIDED TO RELOCATE THE OFF-ON ICON TO A FRONT SCREEN RATHER THAN THE PREVIOUS 3RD SCREEN. THE CORRECT FIX WOULD SEEM TO BE ONCE THE DRIVER SELECTS TO SHUT OFF THIS FUNCTION IT SHOULD NOT OVERRIDE THE OFF SELECTION UNLESS INITATED BY THE DRIVER. ONCE I SHUT OFF MY RADIO IT STAYS OFF UNTIL TIRNED ON AGAIN. SUBARU SERVICE PROGRAM WRI-20 JANURARY 2021
Mfg Campaign: 11396954
Recall Date: Feb 19, 2021
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AUTO ON-OFF FUNCTION SHUTS OFF ENGINE WHEN VEHICLE STOPS IN TRAFFIC FOR ANY REASON. THE ENGINE IS TO RESTART WHEN DRIVER STEPS ON ACCELERATOR...HOWEVER THIS IS NOT ALWAYS THE CASE. MANY TIMES THE ENGINE FAILS TO START WHICH CAUSES THE DRIVER TO BELIEVE THE ACCELERATOR NEEDS MORE PRESSURE. WHEN THE ENGINE DOES FINALLY START THE CAR LEAPS FORWARD SINCE IT IS STILL IN FORWARD GEAR. THIS FORWARD LEAP IS VERY DANGEROUS SINCE ITHE LEAP IS TOTALLY UNEXPECTED. MOST DRIVERS TURN OFF THIS FUNCTION HOWEVER THE DRIVER TURN OFF SELECTION IS VOIDED ONCE THE CAR IS TURNED OFF. THE DRIVER MUST REMEMBER TO CANCEL THIS AURO-OFF FUNCTION EVERY TIME THE CAR IS STARTED SUBARU HAS RECEIVED MANY COMPLAINTS ABOUT THIS FUNCTION AND HAS DECIDED TO RELOCATE THE OFF-ON ICON TO A FRONT SCREEN RATHER THAN THE PREVIOUS 3RD SCREEN. THE CORRECT FIX WOULD SEEM TO BE ONCE THE DRIVER SELECTS TO SHUT OFF THIS FUNCTION IT SHOULD NOT OVERRIDE THE OFF SELECTION UNLESS INITATED BY THE DRIVER. ONCE I SHUT OFF MY RADIO IT STAYS OFF UNTIL TIRNED ON AGAIN. SUBARU SERVICE PROGRAM WRI-20 JANURARY 2021
Corrective Action:
AUTO ON-OFF FUNCTION SHUTS OFF ENGINE WHEN VEHICLE STOPS IN TRAFFIC FOR ANY REASON. THE ENGINE IS TO RESTART WHEN DRIVER STEPS ON ACCELERATOR...HOWEVER THIS IS NOT ALWAYS THE CASE. MANY TIMES THE ENGINE FAILS TO START WHICH CAUSES THE DRIVER TO BELIEVE THE ACCELERATOR NEEDS MORE PRESSURE. WHEN THE ENGINE DOES FINALLY START THE CAR LEAPS FORWARD SINCE IT IS STILL IN FORWARD GEAR. THIS FORWARD LEAP IS VERY DANGEROUS SINCE ITHE LEAP IS TOTALLY UNEXPECTED. MOST DRIVERS TURN OFF THIS FUNCTION HOWEVER THE DRIVER TURN OFF SELECTION IS VOIDED ONCE THE CAR IS TURNED OFF. THE DRIVER MUST REMEMBER TO CANCEL THIS AURO-OFF FUNCTION EVERY TIME THE CAR IS STARTED SUBARU HAS RECEIVED MANY COMPLAINTS ABOUT THIS FUNCTION AND HAS DECIDED TO RELOCATE THE OFF-ON ICON TO A FRONT SCREEN RATHER THAN THE PREVIOUS 3RD SCREEN. THE CORRECT FIX WOULD SEEM TO BE ONCE THE DRIVER SELECTS TO SHUT OFF THIS FUNCTION IT SHOULD NOT OVERRIDE THE OFF SELECTION UNLESS INITATED BY THE DRIVER. ONCE I SHUT OFF MY RADIO IT STAYS OFF UNTIL TIRNED ON AGAIN. SUBARU SERVICE PROGRAM WRI-20 JANURARY 2021
Additional Notes:
AUTO ON-OFF FUNCTION SHUTS OFF ENGINE WHEN VEHICLE STOPS IN TRAFFIC FOR ANY REASON. THE ENGINE IS TO RESTART WHEN DRIVER STEPS ON ACCELERATOR...HOWEVER THIS IS NOT ALWAYS THE CASE. MANY TIMES THE ENGINE FAILS TO START WHICH CAUSES THE DRIVER TO BELIEVE THE ACCELERATOR NEEDS MORE PRESSURE. WHEN THE ENGINE DOES FINALLY START THE CAR LEAPS FORWARD SINCE IT IS STILL IN FORWARD GEAR. THIS FORWARD LEAP IS VERY DANGEROUS SINCE ITHE LEAP IS TOTALLY UNEXPECTED. MOST DRIVERS TURN OFF THIS FUNCTION HOWEVER THE DRIVER TURN OFF SELECTION IS VOIDED ONCE THE CAR IS TURNED OFF. THE DRIVER MUST REMEMBER TO CANCEL THIS AURO-OFF FUNCTION EVERY TIME THE CAR IS STARTED SUBARU HAS RECEIVED MANY COMPLAINTS ABOUT THIS FUNCTION AND HAS DECIDED TO RELOCATE THE OFF-ON ICON TO A FRONT SCREEN RATHER THAN THE PREVIOUS 3RD SCREEN. THE CORRECT FIX WOULD SEEM TO BE ONCE THE DRIVER SELECTS TO SHUT OFF THIS FUNCTION IT SHOULD NOT OVERRIDE THE OFF SELECTION UNLESS INITATED BY THE DRIVER. ONCE I SHUT OFF MY RADIO IT STAYS OFF UNTIL TIRNED ON AGAIN. SUBARU SERVICE PROGRAM WRI-20 JANURARY 2021
Mfg Campaign: 11396954
Recall Date: Feb 19, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT WHILE IT WAS PARKED IN THE DRIVEWAY. ONE MORNING AS I WAS GETTING IN THE VEHICLE AND I NOTICED A CRACK HAD APPEARED IN THE WINDSHIELD ORIGINATING FROM THE BOTTOM OF THE GLASS ON THE PASSENGER SIDE AND EXTENDING UP AND TO THE CENTER ABOUT A FOOT.
Corrective Action:
MY WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT WHILE IT WAS PARKED IN THE DRIVEWAY. ONE MORNING AS I WAS GETTING IN THE VEHICLE AND I NOTICED A CRACK HAD APPEARED IN THE WINDSHIELD ORIGINATING FROM THE BOTTOM OF THE GLASS ON THE PASSENGER SIDE AND EXTENDING UP AND TO THE CENTER ABOUT A FOOT.
Additional Notes:
MY WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT WHILE IT WAS PARKED IN THE DRIVEWAY. ONE MORNING AS I WAS GETTING IN THE VEHICLE AND I NOTICED A CRACK HAD APPEARED IN THE WINDSHIELD ORIGINATING FROM THE BOTTOM OF THE GLASS ON THE PASSENGER SIDE AND EXTENDING UP AND TO THE CENTER ABOUT A FOOT.
Mfg Campaign: 11396748
Recall Date: Feb 18, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD STARTED CRACKING FROM BELOW THE WIPE TRIM AND KEEPS CRACKING. WAS DRIVING UP DONNER SUMMIT HWY 80. TRAVELING APPROXIMATELY 60 MPH. TEMPERATURE IN 20'S ELEVATION GAIN TO NEAR 6500 FEET. SOME SLEET SNOW WIPERS IN USE. NOTICED CRACK AFTER STORM CLEARED. CRACK HAPPENED FROM NO KNOWN IMPACT. DIDN'T HEAR ANY ROCK IMPACT.
Corrective Action:
WINDSHIELD STARTED CRACKING FROM BELOW THE WIPE TRIM AND KEEPS CRACKING. WAS DRIVING UP DONNER SUMMIT HWY 80. TRAVELING APPROXIMATELY 60 MPH. TEMPERATURE IN 20'S ELEVATION GAIN TO NEAR 6500 FEET. SOME SLEET SNOW WIPERS IN USE. NOTICED CRACK AFTER STORM CLEARED. CRACK HAPPENED FROM NO KNOWN IMPACT. DIDN'T HEAR ANY ROCK IMPACT.
Additional Notes:
WINDSHIELD STARTED CRACKING FROM BELOW THE WIPE TRIM AND KEEPS CRACKING. WAS DRIVING UP DONNER SUMMIT HWY 80. TRAVELING APPROXIMATELY 60 MPH. TEMPERATURE IN 20'S ELEVATION GAIN TO NEAR 6500 FEET. SOME SLEET SNOW WIPERS IN USE. NOTICED CRACK AFTER STORM CLEARED. CRACK HAPPENED FROM NO KNOWN IMPACT. DIDN'T HEAR ANY ROCK IMPACT.
Mfg Campaign: 11396851
Recall Date: Feb 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DRAIN, SEEMS TO BE UNDIAGNOSABLE. QUICK GOOGLE SEARCH SHOW LAWSUITS REGARDING THIS ISSUE.
Corrective Action:
BATTERY DRAIN, SEEMS TO BE UNDIAGNOSABLE. QUICK GOOGLE SEARCH SHOW LAWSUITS REGARDING THIS ISSUE.
Additional Notes:
BATTERY DRAIN, SEEMS TO BE UNDIAGNOSABLE. QUICK GOOGLE SEARCH SHOW LAWSUITS REGARDING THIS ISSUE.
Mfg Campaign: 11396616
Recall Date: Feb 17, 2021
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON TUESDAY 9 FEBRUARY, 2021 I WAS RETURNING HOME FROM PICKING MY TWO CHILDREN UP FROM SCHOOL (AGE 4 AND 6). AS I APPROACHED THE DRIVE WAY THE BRAKES FUNCTIONED PROPERLY TO ALLOW ME TO TURN INTO THE DRIVEWAY, BUT SUDDENLY THE BRAKES STOPPED FUNCTIONING AND THE CAR ACCELERATED DRIVING STRAIGHT THROUGH MY CLOSED GARAGE DOOR. I WAS ABLE TO CONTROL STEERING BUT REGARDLESS OF MY FOOT PRESSING FIRMLY ON THE BRAKE PEDAL, THE CAR CONTINUED TO ACCELERATE. THANKFULLY, INSTALLED IN THE CEMENT WAS A ROGUE R3 WEIGHT RACK THAT WAS BOLTED INTO THE CEMENT AT FOUR LOCATIONS. THE CAR PROCEEDED FORWARD UNTIL COLLIDING WITH THE WEIGHT RACK, A MERE 3 FEET FROM OUR HVAC SYSTEM AND THE HOME STRUCTURE. I IMMEDIATELY TURNED THE VEHICLE OFF. IF THE WEIGHT RACK DID NOT STOP THE VEHICLE MYSELF AND MY TWO CHILDREN COULD HAVE BEEN SIGNIFICANTLY INJURED, NOT TO MENTION, IF MY HUSBAND OR TWO SMALL CHILDREN WERE IN THE GARAGE AT THE TIME, THIS COULD HAVE POTENTIALLY RESULTED IN DEATH. MY AIR BOGS DID NOT DEPLOY, THE AUTO COLLISION SAFETY MECHANISM FAILED. THIS IS A VERY DANGEROUS SITUATION. WE BOUGHT THIS VEHICLE WITH EXTENDED WARRANTY IN HOPES TO KEEP THIS AS A FAMILY VEHICLE FOR MANY YEARS TO COME, PRIMARY REASON FOR PURCHASE WAS SAFETY. THIS VEHICLE IS NOT SAFE AND I AM AFRAID TO DRIVE IT. MY VEHICLE WAS IMMEDIATELY TOWED TO RPM PERFORMANCE IN BURLINGTON WASHINGTON FOR INSPECTION. LATER, BROUGHT TO DWAYNE LANES SUBARU (PURCHASE LOCATION) FOR INSPECTION. FINDINGS WERE THAT THE VEHICLE OPERATED AS DESIGNED AND DRIVER IS AT FAULT. THIS VEHICLE IS DEFECTIVE. DANGEROUSLY UNSAFE AND THIS MUST BE MADE HIGHEST PRIORITY TO PREVENT FUTURE ACCIDENTS AND POTENTIAL DEATHS.
Corrective Action:
ON TUESDAY 9 FEBRUARY, 2021 I WAS RETURNING HOME FROM PICKING MY TWO CHILDREN UP FROM SCHOOL (AGE 4 AND 6). AS I APPROACHED THE DRIVE WAY THE BRAKES FUNCTIONED PROPERLY TO ALLOW ME TO TURN INTO THE DRIVEWAY, BUT SUDDENLY THE BRAKES STOPPED FUNCTIONING AND THE CAR ACCELERATED DRIVING STRAIGHT THROUGH MY CLOSED GARAGE DOOR. I WAS ABLE TO CONTROL STEERING BUT REGARDLESS OF MY FOOT PRESSING FIRMLY ON THE BRAKE PEDAL, THE CAR CONTINUED TO ACCELERATE. THANKFULLY, INSTALLED IN THE CEMENT WAS A ROGUE R3 WEIGHT RACK THAT WAS BOLTED INTO THE CEMENT AT FOUR LOCATIONS. THE CAR PROCEEDED FORWARD UNTIL COLLIDING WITH THE WEIGHT RACK, A MERE 3 FEET FROM OUR HVAC SYSTEM AND THE HOME STRUCTURE. I IMMEDIATELY TURNED THE VEHICLE OFF. IF THE WEIGHT RACK DID NOT STOP THE VEHICLE MYSELF AND MY TWO CHILDREN COULD HAVE BEEN SIGNIFICANTLY INJURED, NOT TO MENTION, IF MY HUSBAND OR TWO SMALL CHILDREN WERE IN THE GARAGE AT THE TIME, THIS COULD HAVE POTENTIALLY RESULTED IN DEATH. MY AIR BOGS DID NOT DEPLOY, THE AUTO COLLISION SAFETY MECHANISM FAILED. THIS IS A VERY DANGEROUS SITUATION. WE BOUGHT THIS VEHICLE WITH EXTENDED WARRANTY IN HOPES TO KEEP THIS AS A FAMILY VEHICLE FOR MANY YEARS TO COME, PRIMARY REASON FOR PURCHASE WAS SAFETY. THIS VEHICLE IS NOT SAFE AND I AM AFRAID TO DRIVE IT. MY VEHICLE WAS IMMEDIATELY TOWED TO RPM PERFORMANCE IN BURLINGTON WASHINGTON FOR INSPECTION. LATER, BROUGHT TO DWAYNE LANES SUBARU (PURCHASE LOCATION) FOR INSPECTION. FINDINGS WERE THAT THE VEHICLE OPERATED AS DESIGNED AND DRIVER IS AT FAULT. THIS VEHICLE IS DEFECTIVE. DANGEROUSLY UNSAFE AND THIS MUST BE MADE HIGHEST PRIORITY TO PREVENT FUTURE ACCIDENTS AND POTENTIAL DEATHS.
Additional Notes:
ON TUESDAY 9 FEBRUARY, 2021 I WAS RETURNING HOME FROM PICKING MY TWO CHILDREN UP FROM SCHOOL (AGE 4 AND 6). AS I APPROACHED THE DRIVE WAY THE BRAKES FUNCTIONED PROPERLY TO ALLOW ME TO TURN INTO THE DRIVEWAY, BUT SUDDENLY THE BRAKES STOPPED FUNCTIONING AND THE CAR ACCELERATED DRIVING STRAIGHT THROUGH MY CLOSED GARAGE DOOR. I WAS ABLE TO CONTROL STEERING BUT REGARDLESS OF MY FOOT PRESSING FIRMLY ON THE BRAKE PEDAL, THE CAR CONTINUED TO ACCELERATE. THANKFULLY, INSTALLED IN THE CEMENT WAS A ROGUE R3 WEIGHT RACK THAT WAS BOLTED INTO THE CEMENT AT FOUR LOCATIONS. THE CAR PROCEEDED FORWARD UNTIL COLLIDING WITH THE WEIGHT RACK, A MERE 3 FEET FROM OUR HVAC SYSTEM AND THE HOME STRUCTURE. I IMMEDIATELY TURNED THE VEHICLE OFF. IF THE WEIGHT RACK DID NOT STOP THE VEHICLE MYSELF AND MY TWO CHILDREN COULD HAVE BEEN SIGNIFICANTLY INJURED, NOT TO MENTION, IF MY HUSBAND OR TWO SMALL CHILDREN WERE IN THE GARAGE AT THE TIME, THIS COULD HAVE POTENTIALLY RESULTED IN DEATH. MY AIR BOGS DID NOT DEPLOY, THE AUTO COLLISION SAFETY MECHANISM FAILED. THIS IS A VERY DANGEROUS SITUATION. WE BOUGHT THIS VEHICLE WITH EXTENDED WARRANTY IN HOPES TO KEEP THIS AS A FAMILY VEHICLE FOR MANY YEARS TO COME, PRIMARY REASON FOR PURCHASE WAS SAFETY. THIS VEHICLE IS NOT SAFE AND I AM AFRAID TO DRIVE IT. MY VEHICLE WAS IMMEDIATELY TOWED TO RPM PERFORMANCE IN BURLINGTON WASHINGTON FOR INSPECTION. LATER, BROUGHT TO DWAYNE LANES SUBARU (PURCHASE LOCATION) FOR INSPECTION. FINDINGS WERE THAT THE VEHICLE OPERATED AS DESIGNED AND DRIVER IS AT FAULT. THIS VEHICLE IS DEFECTIVE. DANGEROUSLY UNSAFE AND THIS MUST BE MADE HIGHEST PRIORITY TO PREVENT FUTURE ACCIDENTS AND POTENTIAL DEATHS.
Mfg Campaign: 11396627
Recall Date: Feb 17, 2021
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON TUESDAY 9 FEBRUARY, 2021 I WAS RETURNING HOME FROM PICKING MY TWO CHILDREN UP FROM SCHOOL (AGE 4 AND 6). AS I APPROACHED THE DRIVE WAY THE BRAKES FUNCTIONED PROPERLY TO ALLOW ME TO TURN INTO THE DRIVEWAY, BUT SUDDENLY THE BRAKES STOPPED FUNCTIONING AND THE CAR ACCELERATED DRIVING STRAIGHT THROUGH MY CLOSED GARAGE DOOR. I WAS ABLE TO CONTROL STEERING BUT REGARDLESS OF MY FOOT PRESSING FIRMLY ON THE BRAKE PEDAL, THE CAR CONTINUED TO ACCELERATE. THANKFULLY, INSTALLED IN THE CEMENT WAS A ROGUE R3 WEIGHT RACK THAT WAS BOLTED INTO THE CEMENT AT FOUR LOCATIONS. THE CAR PROCEEDED FORWARD UNTIL COLLIDING WITH THE WEIGHT RACK, A MERE 3 FEET FROM OUR HVAC SYSTEM AND THE HOME STRUCTURE. I IMMEDIATELY TURNED THE VEHICLE OFF. IF THE WEIGHT RACK DID NOT STOP THE VEHICLE MYSELF AND MY TWO CHILDREN COULD HAVE BEEN SIGNIFICANTLY INJURED, NOT TO MENTION, IF MY HUSBAND OR TWO SMALL CHILDREN WERE IN THE GARAGE AT THE TIME, THIS COULD HAVE POTENTIALLY RESULTED IN DEATH. MY AIR BOGS DID NOT DEPLOY, THE AUTO COLLISION SAFETY MECHANISM FAILED. THIS IS A VERY DANGEROUS SITUATION. WE BOUGHT THIS VEHICLE WITH EXTENDED WARRANTY IN HOPES TO KEEP THIS AS A FAMILY VEHICLE FOR MANY YEARS TO COME, PRIMARY REASON FOR PURCHASE WAS SAFETY. THIS VEHICLE IS NOT SAFE AND I AM AFRAID TO DRIVE IT. MY VEHICLE WAS IMMEDIATELY TOWED TO RPM PERFORMANCE IN BURLINGTON WASHINGTON FOR INSPECTION. LATER, BROUGHT TO DWAYNE LANES SUBARU (PURCHASE LOCATION) FOR INSPECTION. FINDINGS WERE THAT THE VEHICLE OPERATED AS DESIGNED AND DRIVER IS AT FAULT. THIS VEHICLE IS DEFECTIVE. DANGEROUSLY UNSAFE AND THIS MUST BE MADE HIGHEST PRIORITY TO PREVENT FUTURE ACCIDENTS AND POTENTIAL DEATHS.
Corrective Action:
ON TUESDAY 9 FEBRUARY, 2021 I WAS RETURNING HOME FROM PICKING MY TWO CHILDREN UP FROM SCHOOL (AGE 4 AND 6). AS I APPROACHED THE DRIVE WAY THE BRAKES FUNCTIONED PROPERLY TO ALLOW ME TO TURN INTO THE DRIVEWAY, BUT SUDDENLY THE BRAKES STOPPED FUNCTIONING AND THE CAR ACCELERATED DRIVING STRAIGHT THROUGH MY CLOSED GARAGE DOOR. I WAS ABLE TO CONTROL STEERING BUT REGARDLESS OF MY FOOT PRESSING FIRMLY ON THE BRAKE PEDAL, THE CAR CONTINUED TO ACCELERATE. THANKFULLY, INSTALLED IN THE CEMENT WAS A ROGUE R3 WEIGHT RACK THAT WAS BOLTED INTO THE CEMENT AT FOUR LOCATIONS. THE CAR PROCEEDED FORWARD UNTIL COLLIDING WITH THE WEIGHT RACK, A MERE 3 FEET FROM OUR HVAC SYSTEM AND THE HOME STRUCTURE. I IMMEDIATELY TURNED THE VEHICLE OFF. IF THE WEIGHT RACK DID NOT STOP THE VEHICLE MYSELF AND MY TWO CHILDREN COULD HAVE BEEN SIGNIFICANTLY INJURED, NOT TO MENTION, IF MY HUSBAND OR TWO SMALL CHILDREN WERE IN THE GARAGE AT THE TIME, THIS COULD HAVE POTENTIALLY RESULTED IN DEATH. MY AIR BOGS DID NOT DEPLOY, THE AUTO COLLISION SAFETY MECHANISM FAILED. THIS IS A VERY DANGEROUS SITUATION. WE BOUGHT THIS VEHICLE WITH EXTENDED WARRANTY IN HOPES TO KEEP THIS AS A FAMILY VEHICLE FOR MANY YEARS TO COME, PRIMARY REASON FOR PURCHASE WAS SAFETY. THIS VEHICLE IS NOT SAFE AND I AM AFRAID TO DRIVE IT. MY VEHICLE WAS IMMEDIATELY TOWED TO RPM PERFORMANCE IN BURLINGTON WASHINGTON FOR INSPECTION. LATER, BROUGHT TO DWAYNE LANES SUBARU (PURCHASE LOCATION) FOR INSPECTION. FINDINGS WERE THAT THE VEHICLE OPERATED AS DESIGNED AND DRIVER IS AT FAULT. THIS VEHICLE IS DEFECTIVE. DANGEROUSLY UNSAFE AND THIS MUST BE MADE HIGHEST PRIORITY TO PREVENT FUTURE ACCIDENTS AND POTENTIAL DEATHS.
Additional Notes:
ON TUESDAY 9 FEBRUARY, 2021 I WAS RETURNING HOME FROM PICKING MY TWO CHILDREN UP FROM SCHOOL (AGE 4 AND 6). AS I APPROACHED THE DRIVE WAY THE BRAKES FUNCTIONED PROPERLY TO ALLOW ME TO TURN INTO THE DRIVEWAY, BUT SUDDENLY THE BRAKES STOPPED FUNCTIONING AND THE CAR ACCELERATED DRIVING STRAIGHT THROUGH MY CLOSED GARAGE DOOR. I WAS ABLE TO CONTROL STEERING BUT REGARDLESS OF MY FOOT PRESSING FIRMLY ON THE BRAKE PEDAL, THE CAR CONTINUED TO ACCELERATE. THANKFULLY, INSTALLED IN THE CEMENT WAS A ROGUE R3 WEIGHT RACK THAT WAS BOLTED INTO THE CEMENT AT FOUR LOCATIONS. THE CAR PROCEEDED FORWARD UNTIL COLLIDING WITH THE WEIGHT RACK, A MERE 3 FEET FROM OUR HVAC SYSTEM AND THE HOME STRUCTURE. I IMMEDIATELY TURNED THE VEHICLE OFF. IF THE WEIGHT RACK DID NOT STOP THE VEHICLE MYSELF AND MY TWO CHILDREN COULD HAVE BEEN SIGNIFICANTLY INJURED, NOT TO MENTION, IF MY HUSBAND OR TWO SMALL CHILDREN WERE IN THE GARAGE AT THE TIME, THIS COULD HAVE POTENTIALLY RESULTED IN DEATH. MY AIR BOGS DID NOT DEPLOY, THE AUTO COLLISION SAFETY MECHANISM FAILED. THIS IS A VERY DANGEROUS SITUATION. WE BOUGHT THIS VEHICLE WITH EXTENDED WARRANTY IN HOPES TO KEEP THIS AS A FAMILY VEHICLE FOR MANY YEARS TO COME, PRIMARY REASON FOR PURCHASE WAS SAFETY. THIS VEHICLE IS NOT SAFE AND I AM AFRAID TO DRIVE IT. MY VEHICLE WAS IMMEDIATELY TOWED TO RPM PERFORMANCE IN BURLINGTON WASHINGTON FOR INSPECTION. LATER, BROUGHT TO DWAYNE LANES SUBARU (PURCHASE LOCATION) FOR INSPECTION. FINDINGS WERE THAT THE VEHICLE OPERATED AS DESIGNED AND DRIVER IS AT FAULT. THIS VEHICLE IS DEFECTIVE. DANGEROUSLY UNSAFE AND THIS MUST BE MADE HIGHEST PRIORITY TO PREVENT FUTURE ACCIDENTS AND POTENTIAL DEATHS.
Mfg Campaign: 11396627
Recall Date: Feb 17, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
ON TUESDAY 9 FEBRUARY, 2021 I WAS RETURNING HOME FROM PICKING MY TWO CHILDREN UP FROM SCHOOL (AGE 4 AND 6). AS I APPROACHED THE DRIVE WAY THE BRAKES FUNCTIONED PROPERLY TO ALLOW ME TO TURN INTO THE DRIVEWAY, BUT SUDDENLY THE BRAKES STOPPED FUNCTIONING AND THE CAR ACCELERATED DRIVING STRAIGHT THROUGH MY CLOSED GARAGE DOOR. I WAS ABLE TO CONTROL STEERING BUT REGARDLESS OF MY FOOT PRESSING FIRMLY ON THE BRAKE PEDAL, THE CAR CONTINUED TO ACCELERATE. THANKFULLY, INSTALLED IN THE CEMENT WAS A ROGUE R3 WEIGHT RACK THAT WAS BOLTED INTO THE CEMENT AT FOUR LOCATIONS. THE CAR PROCEEDED FORWARD UNTIL COLLIDING WITH THE WEIGHT RACK, A MERE 3 FEET FROM OUR HVAC SYSTEM AND THE HOME STRUCTURE. I IMMEDIATELY TURNED THE VEHICLE OFF. IF THE WEIGHT RACK DID NOT STOP THE VEHICLE MYSELF AND MY TWO CHILDREN COULD HAVE BEEN SIGNIFICANTLY INJURED, NOT TO MENTION, IF MY HUSBAND OR TWO SMALL CHILDREN WERE IN THE GARAGE AT THE TIME, THIS COULD HAVE POTENTIALLY RESULTED IN DEATH. MY AIR BOGS DID NOT DEPLOY, THE AUTO COLLISION SAFETY MECHANISM FAILED. THIS IS A VERY DANGEROUS SITUATION. WE BOUGHT THIS VEHICLE WITH EXTENDED WARRANTY IN HOPES TO KEEP THIS AS A FAMILY VEHICLE FOR MANY YEARS TO COME, PRIMARY REASON FOR PURCHASE WAS SAFETY. THIS VEHICLE IS NOT SAFE AND I AM AFRAID TO DRIVE IT. MY VEHICLE WAS IMMEDIATELY TOWED TO RPM PERFORMANCE IN BURLINGTON WASHINGTON FOR INSPECTION. LATER, BROUGHT TO DWAYNE LANES SUBARU (PURCHASE LOCATION) FOR INSPECTION. FINDINGS WERE THAT THE VEHICLE OPERATED AS DESIGNED AND DRIVER IS AT FAULT. THIS VEHICLE IS DEFECTIVE. DANGEROUSLY UNSAFE AND THIS MUST BE MADE HIGHEST PRIORITY TO PREVENT FUTURE ACCIDENTS AND POTENTIAL DEATHS.
Corrective Action:
ON TUESDAY 9 FEBRUARY, 2021 I WAS RETURNING HOME FROM PICKING MY TWO CHILDREN UP FROM SCHOOL (AGE 4 AND 6). AS I APPROACHED THE DRIVE WAY THE BRAKES FUNCTIONED PROPERLY TO ALLOW ME TO TURN INTO THE DRIVEWAY, BUT SUDDENLY THE BRAKES STOPPED FUNCTIONING AND THE CAR ACCELERATED DRIVING STRAIGHT THROUGH MY CLOSED GARAGE DOOR. I WAS ABLE TO CONTROL STEERING BUT REGARDLESS OF MY FOOT PRESSING FIRMLY ON THE BRAKE PEDAL, THE CAR CONTINUED TO ACCELERATE. THANKFULLY, INSTALLED IN THE CEMENT WAS A ROGUE R3 WEIGHT RACK THAT WAS BOLTED INTO THE CEMENT AT FOUR LOCATIONS. THE CAR PROCEEDED FORWARD UNTIL COLLIDING WITH THE WEIGHT RACK, A MERE 3 FEET FROM OUR HVAC SYSTEM AND THE HOME STRUCTURE. I IMMEDIATELY TURNED THE VEHICLE OFF. IF THE WEIGHT RACK DID NOT STOP THE VEHICLE MYSELF AND MY TWO CHILDREN COULD HAVE BEEN SIGNIFICANTLY INJURED, NOT TO MENTION, IF MY HUSBAND OR TWO SMALL CHILDREN WERE IN THE GARAGE AT THE TIME, THIS COULD HAVE POTENTIALLY RESULTED IN DEATH. MY AIR BOGS DID NOT DEPLOY, THE AUTO COLLISION SAFETY MECHANISM FAILED. THIS IS A VERY DANGEROUS SITUATION. WE BOUGHT THIS VEHICLE WITH EXTENDED WARRANTY IN HOPES TO KEEP THIS AS A FAMILY VEHICLE FOR MANY YEARS TO COME, PRIMARY REASON FOR PURCHASE WAS SAFETY. THIS VEHICLE IS NOT SAFE AND I AM AFRAID TO DRIVE IT. MY VEHICLE WAS IMMEDIATELY TOWED TO RPM PERFORMANCE IN BURLINGTON WASHINGTON FOR INSPECTION. LATER, BROUGHT TO DWAYNE LANES SUBARU (PURCHASE LOCATION) FOR INSPECTION. FINDINGS WERE THAT THE VEHICLE OPERATED AS DESIGNED AND DRIVER IS AT FAULT. THIS VEHICLE IS DEFECTIVE. DANGEROUSLY UNSAFE AND THIS MUST BE MADE HIGHEST PRIORITY TO PREVENT FUTURE ACCIDENTS AND POTENTIAL DEATHS.
Additional Notes:
ON TUESDAY 9 FEBRUARY, 2021 I WAS RETURNING HOME FROM PICKING MY TWO CHILDREN UP FROM SCHOOL (AGE 4 AND 6). AS I APPROACHED THE DRIVE WAY THE BRAKES FUNCTIONED PROPERLY TO ALLOW ME TO TURN INTO THE DRIVEWAY, BUT SUDDENLY THE BRAKES STOPPED FUNCTIONING AND THE CAR ACCELERATED DRIVING STRAIGHT THROUGH MY CLOSED GARAGE DOOR. I WAS ABLE TO CONTROL STEERING BUT REGARDLESS OF MY FOOT PRESSING FIRMLY ON THE BRAKE PEDAL, THE CAR CONTINUED TO ACCELERATE. THANKFULLY, INSTALLED IN THE CEMENT WAS A ROGUE R3 WEIGHT RACK THAT WAS BOLTED INTO THE CEMENT AT FOUR LOCATIONS. THE CAR PROCEEDED FORWARD UNTIL COLLIDING WITH THE WEIGHT RACK, A MERE 3 FEET FROM OUR HVAC SYSTEM AND THE HOME STRUCTURE. I IMMEDIATELY TURNED THE VEHICLE OFF. IF THE WEIGHT RACK DID NOT STOP THE VEHICLE MYSELF AND MY TWO CHILDREN COULD HAVE BEEN SIGNIFICANTLY INJURED, NOT TO MENTION, IF MY HUSBAND OR TWO SMALL CHILDREN WERE IN THE GARAGE AT THE TIME, THIS COULD HAVE POTENTIALLY RESULTED IN DEATH. MY AIR BOGS DID NOT DEPLOY, THE AUTO COLLISION SAFETY MECHANISM FAILED. THIS IS A VERY DANGEROUS SITUATION. WE BOUGHT THIS VEHICLE WITH EXTENDED WARRANTY IN HOPES TO KEEP THIS AS A FAMILY VEHICLE FOR MANY YEARS TO COME, PRIMARY REASON FOR PURCHASE WAS SAFETY. THIS VEHICLE IS NOT SAFE AND I AM AFRAID TO DRIVE IT. MY VEHICLE WAS IMMEDIATELY TOWED TO RPM PERFORMANCE IN BURLINGTON WASHINGTON FOR INSPECTION. LATER, BROUGHT TO DWAYNE LANES SUBARU (PURCHASE LOCATION) FOR INSPECTION. FINDINGS WERE THAT THE VEHICLE OPERATED AS DESIGNED AND DRIVER IS AT FAULT. THIS VEHICLE IS DEFECTIVE. DANGEROUSLY UNSAFE AND THIS MUST BE MADE HIGHEST PRIORITY TO PREVENT FUTURE ACCIDENTS AND POTENTIAL DEATHS.
Mfg Campaign: 11396627
Recall Date: Feb 17, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT HE NOTICED THAT THE WINDSHIELD HAD CRACKED WITHOUT IMPACT. THE CONTACT CALLED THE LOCAL DEALER CANNON SUBARU (5212 FLORIDA AVE S, LAKELAND, FL 33813, (888) 450-8918) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,567.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT HE NOTICED THAT THE WINDSHIELD HAD CRACKED WITHOUT IMPACT. THE CONTACT CALLED THE LOCAL DEALER CANNON SUBARU (5212 FLORIDA AVE S, LAKELAND, FL 33813, (888) 450-8918) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,567.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT HE NOTICED THAT THE WINDSHIELD HAD CRACKED WITHOUT IMPACT. THE CONTACT CALLED THE LOCAL DEALER CANNON SUBARU (5212 FLORIDA AVE S, LAKELAND, FL 33813, (888) 450-8918) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,567.
Mfg Campaign: 11396427
Recall Date: Feb 16, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD HAD A CRACK, THAT I THOUGHT WAS WEIRD AS I DIDN'T HEAR A ROCK, BUT A CRACK. I SAW THAT 2020 SUBARU OUTBACKS HAD A LAWSUIT FOR DEFECT. I FOUND OUT WEEKS AFTER I MADE AN INSURANCE CLAIM TO HAVE MY WINDSHIELD FIXED. I WAS DRIVING ON A HIGHWAY WHEN THIS HAPPENED.
Corrective Action:
WINDSHIELD HAD A CRACK, THAT I THOUGHT WAS WEIRD AS I DIDN'T HEAR A ROCK, BUT A CRACK. I SAW THAT 2020 SUBARU OUTBACKS HAD A LAWSUIT FOR DEFECT. I FOUND OUT WEEKS AFTER I MADE AN INSURANCE CLAIM TO HAVE MY WINDSHIELD FIXED. I WAS DRIVING ON A HIGHWAY WHEN THIS HAPPENED.
Additional Notes:
WINDSHIELD HAD A CRACK, THAT I THOUGHT WAS WEIRD AS I DIDN'T HEAR A ROCK, BUT A CRACK. I SAW THAT 2020 SUBARU OUTBACKS HAD A LAWSUIT FOR DEFECT. I FOUND OUT WEEKS AFTER I MADE AN INSURANCE CLAIM TO HAVE MY WINDSHIELD FIXED. I WAS DRIVING ON A HIGHWAY WHEN THIS HAPPENED.
Mfg Campaign: 11396212
Recall Date: Feb 14, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD HAD A CRACK, THAT I THOUGHT WAS WEIRD AS I DIDN'T HEAR A ROCK, BUT A CRACK. I SAW THAT 2020 SUBARU OUTBACKS HAD A LAWSUIT FOR DEFECT. I FOUND OUT WEEKS AFTER I MADE AN INSURANCE CLAIM TO HAVE MY WINDSHIELD FIXED. I WAS DRIVING ON A HIGHWAY WHEN THIS HAPPENED.
Corrective Action:
WINDSHIELD HAD A CRACK, THAT I THOUGHT WAS WEIRD AS I DIDN'T HEAR A ROCK, BUT A CRACK. I SAW THAT 2020 SUBARU OUTBACKS HAD A LAWSUIT FOR DEFECT. I FOUND OUT WEEKS AFTER I MADE AN INSURANCE CLAIM TO HAVE MY WINDSHIELD FIXED. I WAS DRIVING ON A HIGHWAY WHEN THIS HAPPENED.
Additional Notes:
WINDSHIELD HAD A CRACK, THAT I THOUGHT WAS WEIRD AS I DIDN'T HEAR A ROCK, BUT A CRACK. I SAW THAT 2020 SUBARU OUTBACKS HAD A LAWSUIT FOR DEFECT. I FOUND OUT WEEKS AFTER I MADE AN INSURANCE CLAIM TO HAVE MY WINDSHIELD FIXED. I WAS DRIVING ON A HIGHWAY WHEN THIS HAPPENED.
Mfg Campaign: 11396212
Recall Date: Feb 14, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT CALLED GLASSMAN AUTOMOTIVE GROUP (28000 TELEGRAPH RD, SOUTHFIELD, MI 48034, (888) 451-0949) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,133. *BF THE CONSUMER STATED THERE WAS A CHIP IN THE WINDSHIELD AND THEN IT CRACKED.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT CALLED GLASSMAN AUTOMOTIVE GROUP (28000 TELEGRAPH RD, SOUTHFIELD, MI 48034, (888) 451-0949) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,133. *BF THE CONSUMER STATED THERE WAS A CHIP IN THE WINDSHIELD AND THEN IT CRACKED.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT CALLED GLASSMAN AUTOMOTIVE GROUP (28000 TELEGRAPH RD, SOUTHFIELD, MI 48034, (888) 451-0949) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,133. *BF THE CONSUMER STATED THERE WAS A CHIP IN THE WINDSHIELD AND THEN IT CRACKED.
Mfg Campaign: 11395949
Recall Date: Feb 12, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD CRACKED FOR NO APPARENT REASON WHILE DRIVING.
Corrective Action:
MY WINDSHIELD CRACKED FOR NO APPARENT REASON WHILE DRIVING.
Additional Notes:
MY WINDSHIELD CRACKED FOR NO APPARENT REASON WHILE DRIVING.
Mfg Campaign: 11395957
Recall Date: Feb 12, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR HAD BEEN RUNNING FINE SINCE PURCHASED NEW IN AUG 2020. I HAD A NORMAL 6 MONTH SERVICE APPOINTMENT FOR MONDAY FEB 8, 2021. ON SUNDAY FEB 7, 2021 CAR WOULDN'T START. I CALLED ROADSIDE ASSISTANCE AND THEY CAME TO MY HOME AND USED A BATTERY STARTER TO JUMP START THE CAR. I LET THE CAR RUN FOR 30 MINUTES TO CHARGE THE BATTERY. THE NEXT DAY THE CAR STARTED FINE SO I WENT TO THE DEALERSHIP FOR THE SCHEDULED SERVICE APPOINTMENT. I ASKED THEM TO CHECK THE BATTERY BECAUSE THE CAR HAD TO BE JUMP STARTED THE DAY BEFORE. WHEN THE SERVICE WAS COMPLETE I WAS TOLD THAT THE BATTERY CHECKED OUT FINE. REFER TO ITEM #5 ON ATTACHED SERVICE REPORT. I DROVE THE CAR HOME. ON WEDNESDAY FEB 10, 2021 I TRIED TO START THE CAR BUT IT WOULDN'T START. ROADSIDE ASSISTANCE CAME TO MY HOME AND JUMP STARTED THE CAR. I DROVE THE CAR TO THE DEALERSHIP TO HAVE THE SERVICE DEPARTMENT LOOK FOR A PROBLEM. THE DRIVE TO THE DEALERSHIP TOOK ABOUT 45 MINUTES. WHEN I GOT TO THE DEALERSHIP I TURNED THE CAR OFF AND, WITH THE SERVICE ADVISOR STANDING NEXT TO THE CAR, TRIED TO START THE CAR. THE CAR WOULDN'T START. I'VE SINCE LOOK INLINE FOR SIMILAR COMPLAINTS AND HAVE FOUND THAT LAWSUITS HAVE BEEN FILED AGAINST SUBARU REGARDING SIMILAR COMPLAINTS. SEE PAGE #1 OF ATTACHED MAGAZINE ARTICLE.
Corrective Action:
CAR HAD BEEN RUNNING FINE SINCE PURCHASED NEW IN AUG 2020. I HAD A NORMAL 6 MONTH SERVICE APPOINTMENT FOR MONDAY FEB 8, 2021. ON SUNDAY FEB 7, 2021 CAR WOULDN'T START. I CALLED ROADSIDE ASSISTANCE AND THEY CAME TO MY HOME AND USED A BATTERY STARTER TO JUMP START THE CAR. I LET THE CAR RUN FOR 30 MINUTES TO CHARGE THE BATTERY. THE NEXT DAY THE CAR STARTED FINE SO I WENT TO THE DEALERSHIP FOR THE SCHEDULED SERVICE APPOINTMENT. I ASKED THEM TO CHECK THE BATTERY BECAUSE THE CAR HAD TO BE JUMP STARTED THE DAY BEFORE. WHEN THE SERVICE WAS COMPLETE I WAS TOLD THAT THE BATTERY CHECKED OUT FINE. REFER TO ITEM #5 ON ATTACHED SERVICE REPORT. I DROVE THE CAR HOME. ON WEDNESDAY FEB 10, 2021 I TRIED TO START THE CAR BUT IT WOULDN'T START. ROADSIDE ASSISTANCE CAME TO MY HOME AND JUMP STARTED THE CAR. I DROVE THE CAR TO THE DEALERSHIP TO HAVE THE SERVICE DEPARTMENT LOOK FOR A PROBLEM. THE DRIVE TO THE DEALERSHIP TOOK ABOUT 45 MINUTES. WHEN I GOT TO THE DEALERSHIP I TURNED THE CAR OFF AND, WITH THE SERVICE ADVISOR STANDING NEXT TO THE CAR, TRIED TO START THE CAR. THE CAR WOULDN'T START. I'VE SINCE LOOK INLINE FOR SIMILAR COMPLAINTS AND HAVE FOUND THAT LAWSUITS HAVE BEEN FILED AGAINST SUBARU REGARDING SIMILAR COMPLAINTS. SEE PAGE #1 OF ATTACHED MAGAZINE ARTICLE.
Additional Notes:
CAR HAD BEEN RUNNING FINE SINCE PURCHASED NEW IN AUG 2020. I HAD A NORMAL 6 MONTH SERVICE APPOINTMENT FOR MONDAY FEB 8, 2021. ON SUNDAY FEB 7, 2021 CAR WOULDN'T START. I CALLED ROADSIDE ASSISTANCE AND THEY CAME TO MY HOME AND USED A BATTERY STARTER TO JUMP START THE CAR. I LET THE CAR RUN FOR 30 MINUTES TO CHARGE THE BATTERY. THE NEXT DAY THE CAR STARTED FINE SO I WENT TO THE DEALERSHIP FOR THE SCHEDULED SERVICE APPOINTMENT. I ASKED THEM TO CHECK THE BATTERY BECAUSE THE CAR HAD TO BE JUMP STARTED THE DAY BEFORE. WHEN THE SERVICE WAS COMPLETE I WAS TOLD THAT THE BATTERY CHECKED OUT FINE. REFER TO ITEM #5 ON ATTACHED SERVICE REPORT. I DROVE THE CAR HOME. ON WEDNESDAY FEB 10, 2021 I TRIED TO START THE CAR BUT IT WOULDN'T START. ROADSIDE ASSISTANCE CAME TO MY HOME AND JUMP STARTED THE CAR. I DROVE THE CAR TO THE DEALERSHIP TO HAVE THE SERVICE DEPARTMENT LOOK FOR A PROBLEM. THE DRIVE TO THE DEALERSHIP TOOK ABOUT 45 MINUTES. WHEN I GOT TO THE DEALERSHIP I TURNED THE CAR OFF AND, WITH THE SERVICE ADVISOR STANDING NEXT TO THE CAR, TRIED TO START THE CAR. THE CAR WOULDN'T START. I'VE SINCE LOOK INLINE FOR SIMILAR COMPLAINTS AND HAVE FOUND THAT LAWSUITS HAVE BEEN FILED AGAINST SUBARU REGARDING SIMILAR COMPLAINTS. SEE PAGE #1 OF ATTACHED MAGAZINE ARTICLE.
Mfg Campaign: 11395743
Recall Date: Feb 11, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WILL NOT START. BATTERY IS DEAD. WE DROVE IT MONDAY AND IT WAS FINE. WE DID NOT USE LIGHTS AND MADE SURE EVERYTHING WAS OFF. TODAY, IT WOULD NOT START. BATTERY WAS DEAD!
Corrective Action:
CAR WILL NOT START. BATTERY IS DEAD. WE DROVE IT MONDAY AND IT WAS FINE. WE DID NOT USE LIGHTS AND MADE SURE EVERYTHING WAS OFF. TODAY, IT WOULD NOT START. BATTERY WAS DEAD!
Additional Notes:
CAR WILL NOT START. BATTERY IS DEAD. WE DROVE IT MONDAY AND IT WAS FINE. WE DID NOT USE LIGHTS AND MADE SURE EVERYTHING WAS OFF. TODAY, IT WOULD NOT START. BATTERY WAS DEAD!
Mfg Campaign: 11395632
Recall Date: Feb 10, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY HUSBAND AND I WERE DRIVING ON THE HIGHWAY FOR APPROXIMATELY 20 MINUTES, WHEN WE STARTED TO HEAR A CRACKLING SOUND. SOON AFTER, WE WATCHED THE WINDSHIELD START TO CRACK ON THE DRIVER'S SIDE. THE CRACK CONTINUED TO SPREAD, AND BY THE TIME WE RETURNED HOME, THE CRACK EXTENDED FURTHER. WE WERE DRIVING STRAIGHT AT 61 MPH WHEN THE CRACK STARTED, NO TURNS OR BUMPS IN THE ROAD AT THE TIME THE CRACK APPEARED. THIS HAPPENED ON OUR 2020 OUTBACK TOURING WITH 2,300 MILES, THAT WE PURCHASED OCTOBER 2020.
Corrective Action:
MY HUSBAND AND I WERE DRIVING ON THE HIGHWAY FOR APPROXIMATELY 20 MINUTES, WHEN WE STARTED TO HEAR A CRACKLING SOUND. SOON AFTER, WE WATCHED THE WINDSHIELD START TO CRACK ON THE DRIVER'S SIDE. THE CRACK CONTINUED TO SPREAD, AND BY THE TIME WE RETURNED HOME, THE CRACK EXTENDED FURTHER. WE WERE DRIVING STRAIGHT AT 61 MPH WHEN THE CRACK STARTED, NO TURNS OR BUMPS IN THE ROAD AT THE TIME THE CRACK APPEARED. THIS HAPPENED ON OUR 2020 OUTBACK TOURING WITH 2,300 MILES, THAT WE PURCHASED OCTOBER 2020.
Additional Notes:
MY HUSBAND AND I WERE DRIVING ON THE HIGHWAY FOR APPROXIMATELY 20 MINUTES, WHEN WE STARTED TO HEAR A CRACKLING SOUND. SOON AFTER, WE WATCHED THE WINDSHIELD START TO CRACK ON THE DRIVER'S SIDE. THE CRACK CONTINUED TO SPREAD, AND BY THE TIME WE RETURNED HOME, THE CRACK EXTENDED FURTHER. WE WERE DRIVING STRAIGHT AT 61 MPH WHEN THE CRACK STARTED, NO TURNS OR BUMPS IN THE ROAD AT THE TIME THE CRACK APPEARED. THIS HAPPENED ON OUR 2020 OUTBACK TOURING WITH 2,300 MILES, THAT WE PURCHASED OCTOBER 2020.
Mfg Campaign: 11395056
Recall Date: Feb 7, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT THE DOORS FAILED TO OPEN WITH THE KEY FOB. THE CONTACT NOTICED THAT THE BATTERY WAS DRAINED. THE CONTACT CALLED DON MILLER SUBARU WEST (5822 ODANA RD, MADISON, WI 53719; (608) 442-3200) AND WAS INFORMED TO START THE VEHICLE MORE FREQUENTLY SO THAT THE BATTERY WOULD RECHARGE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE VIN WAS INVALID.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT THE DOORS FAILED TO OPEN WITH THE KEY FOB. THE CONTACT NOTICED THAT THE BATTERY WAS DRAINED. THE CONTACT CALLED DON MILLER SUBARU WEST (5822 ODANA RD, MADISON, WI 53719; (608) 442-3200) AND WAS INFORMED TO START THE VEHICLE MORE FREQUENTLY SO THAT THE BATTERY WOULD RECHARGE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE VIN WAS INVALID.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT THE DOORS FAILED TO OPEN WITH THE KEY FOB. THE CONTACT NOTICED THAT THE BATTERY WAS DRAINED. THE CONTACT CALLED DON MILLER SUBARU WEST (5822 ODANA RD, MADISON, WI 53719; (608) 442-3200) AND WAS INFORMED TO START THE VEHICLE MORE FREQUENTLY SO THAT THE BATTERY WOULD RECHARGE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE VIN WAS INVALID.
Mfg Campaign: 11394785
Recall Date: Feb 5, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT'S SON OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT UPON ENTERING HIS SON'S VEHICLE, HE NOTICED THAT A LARGE HORIZONTAL CRACK HAD FORMED FROM THE TOP OF THE DRIVER'S SIDE WINDSHIELD AND EXTENDED TO THE BOTTOM PASSENGER'S SIDE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PARKED AND THE CRACK HAD FORMED WITHOUT IMPACT. ADDITIONALLY, THE CRACK OBSTRUCTED HIS VISION WHILE DRIVING. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Corrective Action:
TL* THE CONTACT'S SON OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT UPON ENTERING HIS SON'S VEHICLE, HE NOTICED THAT A LARGE HORIZONTAL CRACK HAD FORMED FROM THE TOP OF THE DRIVER'S SIDE WINDSHIELD AND EXTENDED TO THE BOTTOM PASSENGER'S SIDE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PARKED AND THE CRACK HAD FORMED WITHOUT IMPACT. ADDITIONALLY, THE CRACK OBSTRUCTED HIS VISION WHILE DRIVING. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Additional Notes:
TL* THE CONTACT'S SON OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT UPON ENTERING HIS SON'S VEHICLE, HE NOTICED THAT A LARGE HORIZONTAL CRACK HAD FORMED FROM THE TOP OF THE DRIVER'S SIDE WINDSHIELD AND EXTENDED TO THE BOTTOM PASSENGER'S SIDE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PARKED AND THE CRACK HAD FORMED WITHOUT IMPACT. ADDITIONALLY, THE CRACK OBSTRUCTED HIS VISION WHILE DRIVING. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Mfg Campaign: 11394882
Recall Date: Feb 5, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY CAR WAS PARKED AND I DISCOVERED ABOUT A FOOT LONG CRACK IN MY WINDSHIELD. THERE DOES NOT APPEAR TO BE A REASON FOR CAUSE, NO CHIPS IN MY WINDSHIELD OR ACCIDENTS WITH THE CAR. IT'S MOSTLY GARAGE KEPT AND HAS LESS THAN 12000 MILES OVER 14 MONTHS OF OWNERSHIP.
Corrective Action:
MY CAR WAS PARKED AND I DISCOVERED ABOUT A FOOT LONG CRACK IN MY WINDSHIELD. THERE DOES NOT APPEAR TO BE A REASON FOR CAUSE, NO CHIPS IN MY WINDSHIELD OR ACCIDENTS WITH THE CAR. IT'S MOSTLY GARAGE KEPT AND HAS LESS THAN 12000 MILES OVER 14 MONTHS OF OWNERSHIP.
Additional Notes:
MY CAR WAS PARKED AND I DISCOVERED ABOUT A FOOT LONG CRACK IN MY WINDSHIELD. THERE DOES NOT APPEAR TO BE A REASON FOR CAUSE, NO CHIPS IN MY WINDSHIELD OR ACCIDENTS WITH THE CAR. IT'S MOSTLY GARAGE KEPT AND HAS LESS THAN 12000 MILES OVER 14 MONTHS OF OWNERSHIP.
Mfg Campaign: 11394613
Recall Date: Feb 4, 2021
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
MY CAR WAS PARKED AND I DISCOVERED ABOUT A FOOT LONG CRACK IN MY WINDSHIELD. THERE DOES NOT APPEAR TO BE A REASON FOR CAUSE, NO CHIPS IN MY WINDSHIELD OR ACCIDENTS WITH THE CAR. IT'S MOSTLY GARAGE KEPT AND HAS LESS THAN 12000 MILES OVER 14 MONTHS OF OWNERSHIP.
Corrective Action:
MY CAR WAS PARKED AND I DISCOVERED ABOUT A FOOT LONG CRACK IN MY WINDSHIELD. THERE DOES NOT APPEAR TO BE A REASON FOR CAUSE, NO CHIPS IN MY WINDSHIELD OR ACCIDENTS WITH THE CAR. IT'S MOSTLY GARAGE KEPT AND HAS LESS THAN 12000 MILES OVER 14 MONTHS OF OWNERSHIP.
Additional Notes:
MY CAR WAS PARKED AND I DISCOVERED ABOUT A FOOT LONG CRACK IN MY WINDSHIELD. THERE DOES NOT APPEAR TO BE A REASON FOR CAUSE, NO CHIPS IN MY WINDSHIELD OR ACCIDENTS WITH THE CAR. IT'S MOSTLY GARAGE KEPT AND HAS LESS THAN 12000 MILES OVER 14 MONTHS OF OWNERSHIP.
Mfg Campaign: 11394613
Recall Date: Feb 4, 2021
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