Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Outback. The contact stated that after entering the vehicle, she noticed a crack on the front windshield from the driver's side to the center of the windshield. The contact stated that nothing had struck the windshield to cause the crack to form on the windshield. The vehicle was not diagnosed or repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 42,000.
Corrective Action:
The contact owns a 2020 Subaru Outback. The contact stated that after entering the vehicle, she noticed a crack on the front windshield from the driver's side to the center of the windshield. The contact stated that nothing had struck the windshield to cause the crack to form on the windshield. The vehicle was not diagnosed or repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 42,000.
Additional Notes:
The contact owns a 2020 Subaru Outback. The contact stated that after entering the vehicle, she noticed a crack on the front windshield from the driver's side to the center of the windshield. The contact stated that nothing had struck the windshield to cause the crack to form on the windshield. The vehicle was not diagnosed or repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 42,000.
Mfg Campaign: 11430157
Recall Date: Aug 23, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On 04/09/2020 the windshield spontaneously cracked across the lower right side while sitting in our garage. There was a very small etch that could have been caused by a small rock however we were never aware of a rock hitting the windshield. The first indication was the large crack after sitting in the garage over night. This windshield was replaced with new. On 07/26/2021 the windshield spontaneously cracked again, while driving, starting at the lower center and then immediately spreading across to the left side. There was no indication of a rock hitting the windshield though there is a small etch at the crack start point. I have had several windshields hit by rock which always only left at most a small crack at the hit point and never broke across the whole windshield like these two incidents. Both incidents resulted in distorted vision making driving dangerous.
Corrective Action:
On 04/09/2020 the windshield spontaneously cracked across the lower right side while sitting in our garage. There was a very small etch that could have been caused by a small rock however we were never aware of a rock hitting the windshield. The first indication was the large crack after sitting in the garage over night. This windshield was replaced with new. On 07/26/2021 the windshield spontaneously cracked again, while driving, starting at the lower center and then immediately spreading across to the left side. There was no indication of a rock hitting the windshield though there is a small etch at the crack start point. I have had several windshields hit by rock which always only left at most a small crack at the hit point and never broke across the whole windshield like these two incidents. Both incidents resulted in distorted vision making driving dangerous.
Additional Notes:
On 04/09/2020 the windshield spontaneously cracked across the lower right side while sitting in our garage. There was a very small etch that could have been caused by a small rock however we were never aware of a rock hitting the windshield. The first indication was the large crack after sitting in the garage over night. This windshield was replaced with new. On 07/26/2021 the windshield spontaneously cracked again, while driving, starting at the lower center and then immediately spreading across to the left side. There was no indication of a rock hitting the windshield though there is a small etch at the crack start point. I have had several windshields hit by rock which always only left at most a small crack at the hit point and never broke across the whole windshield like these two incidents. Both incidents resulted in distorted vision making driving dangerous.
Mfg Campaign: 11429593
Recall Date: Aug 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Outback had a complete loss of power, cause still not identified. In the process of attempting to get to my portable power unit I discovered a significant safety concern that could result in the death of any rear seat passengers.If there is no electrical power there is NO MEANS OF UNLOCKING THE REAR PASSENGER DOORS. The mechanical door handles do NOT work. I checked the child safety locks and they were not engaged. In the event of an accident/ front end collision that damaged the battery the occupants of the rear seats are trapped. If they needed to vacate the car for any reason they could not. Parents can not get to their children. Please investigate and make Subaru modify the back doos so the mechanical handle will operate when there is nor electrical power.
Corrective Action:
The Outback had a complete loss of power, cause still not identified. In the process of attempting to get to my portable power unit I discovered a significant safety concern that could result in the death of any rear seat passengers.If there is no electrical power there is NO MEANS OF UNLOCKING THE REAR PASSENGER DOORS. The mechanical door handles do NOT work. I checked the child safety locks and they were not engaged. In the event of an accident/ front end collision that damaged the battery the occupants of the rear seats are trapped. If they needed to vacate the car for any reason they could not. Parents can not get to their children. Please investigate and make Subaru modify the back doos so the mechanical handle will operate when there is nor electrical power.
Additional Notes:
The Outback had a complete loss of power, cause still not identified. In the process of attempting to get to my portable power unit I discovered a significant safety concern that could result in the death of any rear seat passengers.If there is no electrical power there is NO MEANS OF UNLOCKING THE REAR PASSENGER DOORS. The mechanical door handles do NOT work. I checked the child safety locks and they were not engaged. In the event of an accident/ front end collision that damaged the battery the occupants of the rear seats are trapped. If they needed to vacate the car for any reason they could not. Parents can not get to their children. Please investigate and make Subaru modify the back doos so the mechanical handle will operate when there is nor electrical power.
Mfg Campaign: 11429369
Recall Date: Aug 16, 2021
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The Outback had a complete loss of power, cause still not identified. In the process of attempting to get to my portable power unit I discovered a significant safety concern that could result in the death of any rear seat passengers.If there is no electrical power there is NO MEANS OF UNLOCKING THE REAR PASSENGER DOORS. The mechanical door handles do NOT work. I checked the child safety locks and they were not engaged. In the event of an accident/ front end collision that damaged the battery the occupants of the rear seats are trapped. If they needed to vacate the car for any reason they could not. Parents can not get to their children. Please investigate and make Subaru modify the back doos so the mechanical handle will operate when there is nor electrical power.
Corrective Action:
The Outback had a complete loss of power, cause still not identified. In the process of attempting to get to my portable power unit I discovered a significant safety concern that could result in the death of any rear seat passengers.If there is no electrical power there is NO MEANS OF UNLOCKING THE REAR PASSENGER DOORS. The mechanical door handles do NOT work. I checked the child safety locks and they were not engaged. In the event of an accident/ front end collision that damaged the battery the occupants of the rear seats are trapped. If they needed to vacate the car for any reason they could not. Parents can not get to their children. Please investigate and make Subaru modify the back doos so the mechanical handle will operate when there is nor electrical power.
Additional Notes:
The Outback had a complete loss of power, cause still not identified. In the process of attempting to get to my portable power unit I discovered a significant safety concern that could result in the death of any rear seat passengers.If there is no electrical power there is NO MEANS OF UNLOCKING THE REAR PASSENGER DOORS. The mechanical door handles do NOT work. I checked the child safety locks and they were not engaged. In the event of an accident/ front end collision that damaged the battery the occupants of the rear seats are trapped. If they needed to vacate the car for any reason they could not. Parents can not get to their children. Please investigate and make Subaru modify the back doos so the mechanical handle will operate when there is nor electrical power.
Mfg Campaign: 11429369
Recall Date: Aug 16, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Was driving on freeway and heard a pop and windshield developed a hairline crack from bottom and extended up as we continue driving. Not even a chip but immediately a crack. Windshield is too brittle.
Corrective Action:
Was driving on freeway and heard a pop and windshield developed a hairline crack from bottom and extended up as we continue driving. Not even a chip but immediately a crack. Windshield is too brittle.
Additional Notes:
Was driving on freeway and heard a pop and windshield developed a hairline crack from bottom and extended up as we continue driving. Not even a chip but immediately a crack. Windshield is too brittle.
Mfg Campaign: 11429088
Recall Date: Aug 14, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A Small rock hit my windshield and the windshield instantly cracked. Subaru said the windshield was not covered under standard warranty and recommended a local glass company. The windshield was replaced with another Subaru windshield that cracked 3 days later while the car was parked inside my closed garage. The second windshield never got hit by anything - it just cracked for no reason. The glass company said it was a stress fracture. The initial fracture was right across my line of sight, making it difficult to see. The fracture continued to spread and new cracks were developing. I now have a third windshield on a car that is one year old.
Corrective Action:
A Small rock hit my windshield and the windshield instantly cracked. Subaru said the windshield was not covered under standard warranty and recommended a local glass company. The windshield was replaced with another Subaru windshield that cracked 3 days later while the car was parked inside my closed garage. The second windshield never got hit by anything - it just cracked for no reason. The glass company said it was a stress fracture. The initial fracture was right across my line of sight, making it difficult to see. The fracture continued to spread and new cracks were developing. I now have a third windshield on a car that is one year old.
Additional Notes:
A Small rock hit my windshield and the windshield instantly cracked. Subaru said the windshield was not covered under standard warranty and recommended a local glass company. The windshield was replaced with another Subaru windshield that cracked 3 days later while the car was parked inside my closed garage. The second windshield never got hit by anything - it just cracked for no reason. The glass company said it was a stress fracture. The initial fracture was right across my line of sight, making it difficult to see. The fracture continued to spread and new cracks were developing. I now have a third windshield on a car that is one year old.
Mfg Campaign: 11429104
Recall Date: Aug 14, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A Small rock hit my windshield and the windshield instantly cracked. Subaru said the windshield was not covered under standard warranty and recommended a local glass company. The windshield was replaced with another Subaru windshield that cracked 3 days later while the car was parked inside my closed garage. The second windshield never got hit by anything - it just cracked for no reason. The glass company said it was a stress fracture. The initial fracture was right across my line of sight, making it difficult to see. The fracture continued to spread and new cracks were developing. I now have a third windshield on a car that is one year old.
Corrective Action:
A Small rock hit my windshield and the windshield instantly cracked. Subaru said the windshield was not covered under standard warranty and recommended a local glass company. The windshield was replaced with another Subaru windshield that cracked 3 days later while the car was parked inside my closed garage. The second windshield never got hit by anything - it just cracked for no reason. The glass company said it was a stress fracture. The initial fracture was right across my line of sight, making it difficult to see. The fracture continued to spread and new cracks were developing. I now have a third windshield on a car that is one year old.
Additional Notes:
A Small rock hit my windshield and the windshield instantly cracked. Subaru said the windshield was not covered under standard warranty and recommended a local glass company. The windshield was replaced with another Subaru windshield that cracked 3 days later while the car was parked inside my closed garage. The second windshield never got hit by anything - it just cracked for no reason. The glass company said it was a stress fracture. The initial fracture was right across my line of sight, making it difficult to see. The fracture continued to spread and new cracks were developing. I now have a third windshield on a car that is one year old.
Mfg Campaign: 11429104
Recall Date: Aug 14, 2021
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car has twice stalled out when driving slowly in hot weather. When trying to restart vehicle the engine turned over just fine, but wouldn’t restart until much later after the car had a chance to cool down completely. Possible vapor lock or faulty fuel pump.
Corrective Action:
Car has twice stalled out when driving slowly in hot weather. When trying to restart vehicle the engine turned over just fine, but wouldn’t restart until much later after the car had a chance to cool down completely. Possible vapor lock or faulty fuel pump.
Additional Notes:
Car has twice stalled out when driving slowly in hot weather. When trying to restart vehicle the engine turned over just fine, but wouldn’t restart until much later after the car had a chance to cool down completely. Possible vapor lock or faulty fuel pump.
Mfg Campaign: 11429023
Recall Date: Aug 13, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2020 Outback has suddenly stalled three times. Two of the three times was at about 55 mph. The check engine light came on each time and eventually cleared itself, before I could take the car to a Subaru service Department. I did take the car to a Subaru service Department and each time they said there was no current problem and didn't make a repair. I called Subaru of America several times.
Corrective Action:
My 2020 Outback has suddenly stalled three times. Two of the three times was at about 55 mph. The check engine light came on each time and eventually cleared itself, before I could take the car to a Subaru service Department. I did take the car to a Subaru service Department and each time they said there was no current problem and didn't make a repair. I called Subaru of America several times.
Additional Notes:
My 2020 Outback has suddenly stalled three times. Two of the three times was at about 55 mph. The check engine light came on each time and eventually cleared itself, before I could take the car to a Subaru service Department. I did take the car to a Subaru service Department and each time they said there was no current problem and didn't make a repair. I called Subaru of America several times.
Mfg Campaign: 11428681
Recall Date: Aug 11, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/HVAC/Rear Camera/Radio/Navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late June/early July that SOA was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures.
Corrective Action:
While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/HVAC/Rear Camera/Radio/Navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late June/early July that SOA was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures.
Additional Notes:
While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/HVAC/Rear Camera/Radio/Navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late June/early July that SOA was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures.
Mfg Campaign: 11428463
Recall Date: Aug 10, 2021
Subaru Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/HVAC/Rear Camera/Radio/Navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late June/early July that SOA was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures.
Corrective Action:
While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/HVAC/Rear Camera/Radio/Navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late June/early July that SOA was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures.
Additional Notes:
While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/HVAC/Rear Camera/Radio/Navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late June/early July that SOA was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures.
Mfg Campaign: 11428463
Recall Date: Aug 10, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/HVAC/Rear Camera/Radio/Navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late June/early July that SOA was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures.
Corrective Action:
While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/HVAC/Rear Camera/Radio/Navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late June/early July that SOA was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures.
Additional Notes:
While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/HVAC/Rear Camera/Radio/Navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late June/early July that SOA was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures.
Mfg Campaign: 11428463
Recall Date: Aug 10, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My vehicle is about 15 months old. It has lots of tiny chips in the windshield. No cracks yet, but I've read about many other Subaru Outback owners with this problem.
Corrective Action:
My vehicle is about 15 months old. It has lots of tiny chips in the windshield. No cracks yet, but I've read about many other Subaru Outback owners with this problem.
Additional Notes:
My vehicle is about 15 months old. It has lots of tiny chips in the windshield. No cracks yet, but I've read about many other Subaru Outback owners with this problem.
Mfg Campaign: 11428170
Recall Date: Aug 7, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car only has 7500 miles on it, the battery has gone dead 3x, with the third time not possible to jump start. I had to have it towed to Subaru dealer, they replaced battery with another Subaru battery. From what I have read this one will likely go dead also.there has to be a better solution.
Corrective Action:
The car only has 7500 miles on it, the battery has gone dead 3x, with the third time not possible to jump start. I had to have it towed to Subaru dealer, they replaced battery with another Subaru battery. From what I have read this one will likely go dead also.there has to be a better solution.
Additional Notes:
The car only has 7500 miles on it, the battery has gone dead 3x, with the third time not possible to jump start. I had to have it towed to Subaru dealer, they replaced battery with another Subaru battery. From what I have read this one will likely go dead also.there has to be a better solution.
Mfg Campaign: 11428123
Recall Date: Aug 6, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving along the freeway, I heard a "pop" and noticed a crack along the windshield. It was along the passenger side, about 10"-12" above the dashboard, and went all the way to the passenger side edge of the windshield. There was a vehicle ahead of me, maybe 1/4 mile ahead. As I kept driving, it grew a little more towards the middle of the windshield. This is the third time this has happened to this vehicle, as the previous owner had to get the windshield replaced twice in the past 6 months.
Corrective Action:
While driving along the freeway, I heard a "pop" and noticed a crack along the windshield. It was along the passenger side, about 10"-12" above the dashboard, and went all the way to the passenger side edge of the windshield. There was a vehicle ahead of me, maybe 1/4 mile ahead. As I kept driving, it grew a little more towards the middle of the windshield. This is the third time this has happened to this vehicle, as the previous owner had to get the windshield replaced twice in the past 6 months.
Additional Notes:
While driving along the freeway, I heard a "pop" and noticed a crack along the windshield. It was along the passenger side, about 10"-12" above the dashboard, and went all the way to the passenger side edge of the windshield. There was a vehicle ahead of me, maybe 1/4 mile ahead. As I kept driving, it grew a little more towards the middle of the windshield. This is the third time this has happened to this vehicle, as the previous owner had to get the windshield replaced twice in the past 6 months.
Mfg Campaign: 11427839
Recall Date: Aug 5, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was trying to open the trunk with the button in the car, it didn’t work, so I pulled the car forward thinking it was the problem, but it wasn’t. I got out of the left the door open and attempted to open it, but it would not. With the keys in my hand, I shut the driver’s side door, and attempted to push the button on the back, but that still didn’t work, even using the key fob. I went back to the driver’s side, only to find that the doors somehow became locked with the car on and the keys in my hands. The doors would not unlock even though I touched the driver’s front and the passenger’s front doors. Using the key fob did not work. Luckily this car has the key in the fob and that’s what I had to use to enter the car. Actually, this is two incidents in one, the trunk would not open and the doors locked with the car running and the keys in my hand. The trunk oddly just spontaneously started to work again after the analogue key was used on the door. Of note, the monitor and Apple CarPlay had been on the fritz all morning and continued. I’m not sure if the electronics caused a problem with trunk opening and the car doors locking while the car was running.
Corrective Action:
I was trying to open the trunk with the button in the car, it didn’t work, so I pulled the car forward thinking it was the problem, but it wasn’t. I got out of the left the door open and attempted to open it, but it would not. With the keys in my hand, I shut the driver’s side door, and attempted to push the button on the back, but that still didn’t work, even using the key fob. I went back to the driver’s side, only to find that the doors somehow became locked with the car on and the keys in my hands. The doors would not unlock even though I touched the driver’s front and the passenger’s front doors. Using the key fob did not work. Luckily this car has the key in the fob and that’s what I had to use to enter the car. Actually, this is two incidents in one, the trunk would not open and the doors locked with the car running and the keys in my hand. The trunk oddly just spontaneously started to work again after the analogue key was used on the door. Of note, the monitor and Apple CarPlay had been on the fritz all morning and continued. I’m not sure if the electronics caused a problem with trunk opening and the car doors locking while the car was running.
Additional Notes:
I was trying to open the trunk with the button in the car, it didn’t work, so I pulled the car forward thinking it was the problem, but it wasn’t. I got out of the left the door open and attempted to open it, but it would not. With the keys in my hand, I shut the driver’s side door, and attempted to push the button on the back, but that still didn’t work, even using the key fob. I went back to the driver’s side, only to find that the doors somehow became locked with the car on and the keys in my hands. The doors would not unlock even though I touched the driver’s front and the passenger’s front doors. Using the key fob did not work. Luckily this car has the key in the fob and that’s what I had to use to enter the car. Actually, this is two incidents in one, the trunk would not open and the doors locked with the car running and the keys in my hand. The trunk oddly just spontaneously started to work again after the analogue key was used on the door. Of note, the monitor and Apple CarPlay had been on the fritz all morning and continued. I’m not sure if the electronics caused a problem with trunk opening and the car doors locking while the car was running.
Mfg Campaign: 11427551
Recall Date: Aug 3, 2021
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The head unit (Entertainment Center) of my car will re-boot several times while driving. This re-boot process will also disable Eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again.
Corrective Action:
The head unit (Entertainment Center) of my car will re-boot several times while driving. This re-boot process will also disable Eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again.
Additional Notes:
The head unit (Entertainment Center) of my car will re-boot several times while driving. This re-boot process will also disable Eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again.
Mfg Campaign: 11427341
Recall Date: Aug 1, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The head unit (Entertainment Center) of my car will re-boot several times while driving. This re-boot process will also disable Eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again.
Corrective Action:
The head unit (Entertainment Center) of my car will re-boot several times while driving. This re-boot process will also disable Eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again.
Additional Notes:
The head unit (Entertainment Center) of my car will re-boot several times while driving. This re-boot process will also disable Eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again.
Mfg Campaign: 11427341
Recall Date: Aug 1, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The head unit (Entertainment Center) of my car will re-boot several times while driving. This re-boot process will also disable Eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again.
Corrective Action:
The head unit (Entertainment Center) of my car will re-boot several times while driving. This re-boot process will also disable Eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again.
Additional Notes:
The head unit (Entertainment Center) of my car will re-boot several times while driving. This re-boot process will also disable Eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again.
Mfg Campaign: 11427341
Recall Date: Aug 1, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked after a slight impact to the glass from something off the road. Car was purchased new in April 2020, first windshield was replaced in February 2021 and second windshield was replaced in July 2021. Three windshields in 15 months
Corrective Action:
Windshield cracked after a slight impact to the glass from something off the road. Car was purchased new in April 2020, first windshield was replaced in February 2021 and second windshield was replaced in July 2021. Three windshields in 15 months
Additional Notes:
Windshield cracked after a slight impact to the glass from something off the road. Car was purchased new in April 2020, first windshield was replaced in February 2021 and second windshield was replaced in July 2021. Three windshields in 15 months
Mfg Campaign: 11427209
Recall Date: Jul 30, 2021
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