Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUH-93
Recall Date: Jun 26, 2019
Consumer Complaints
1.3K ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was parked in the garage, she was unable to open the door with the key fob. The contact stated that she was able to open the front driver’s side door with the key manually. The contact stated she was unable to start the vehicle. The contact's boyfriend attempted to jump start the vehicle however, the vehicle failed to start. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 27,097.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was parked in the garage, she was unable to open the door with the key fob. The contact stated that she was able to open the front driver’s side door with the key manually. The contact stated she was unable to start the vehicle. The contact's boyfriend attempted to jump start the vehicle however, the vehicle failed to start. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 27,097.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was parked in the garage, she was unable to open the door with the key fob. The contact stated that she was able to open the front driver’s side door with the key manually. The contact stated she was unable to start the vehicle. The contact's boyfriend attempted to jump start the vehicle however, the vehicle failed to start. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 27,097.
Mfg Campaign: 11485796
Recall Date: Sep 22, 2022
Subaru Of America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was parked in the garage, she was unable to open the door with the key fob. The contact stated that she was able to open the front driver’s side door with the key manually. The contact stated she was unable to start the vehicle. The contact's boyfriend attempted to jump start the vehicle however, the vehicle failed to start. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 27,097.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was parked in the garage, she was unable to open the door with the key fob. The contact stated that she was able to open the front driver’s side door with the key manually. The contact stated she was unable to start the vehicle. The contact's boyfriend attempted to jump start the vehicle however, the vehicle failed to start. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 27,097.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was parked in the garage, she was unable to open the door with the key fob. The contact stated that she was able to open the front driver’s side door with the key manually. The contact stated she was unable to start the vehicle. The contact's boyfriend attempted to jump start the vehicle however, the vehicle failed to start. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 27,097.
Mfg Campaign: 11485796
Recall Date: Sep 22, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery goes dead without notice. First time took care to dealer of purchase, Stamford Subaru and battery was replaced. Battery went dead on 9/16/22. Kind stranger gave me a boost. I purchased a portable booster as I no longer trust this car that has 35k miles. Every time I go to start the car, I am left wondering if it will start.
Corrective Action:
Battery goes dead without notice. First time took care to dealer of purchase, Stamford Subaru and battery was replaced. Battery went dead on 9/16/22. Kind stranger gave me a boost. I purchased a portable booster as I no longer trust this car that has 35k miles. Every time I go to start the car, I am left wondering if it will start.
Additional Notes:
Battery goes dead without notice. First time took care to dealer of purchase, Stamford Subaru and battery was replaced. Battery went dead on 9/16/22. Kind stranger gave me a boost. I purchased a portable booster as I no longer trust this car that has 35k miles. Every time I go to start the car, I am left wondering if it will start.
Mfg Campaign: 11485885
Recall Date: Sep 22, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This Subaru Outback Limited has had multiple instances of dead battery. This has occurred on 4 batteries. We are senior citizens at risk of being stranded. There is a record of Subaru Roadside Service having to tow and jump start the vehicle many times The dealer finds no trouble after charging the battery nor are they aware of fixes. The symptoms are failure to start.
Corrective Action:
This Subaru Outback Limited has had multiple instances of dead battery. This has occurred on 4 batteries. We are senior citizens at risk of being stranded. There is a record of Subaru Roadside Service having to tow and jump start the vehicle many times The dealer finds no trouble after charging the battery nor are they aware of fixes. The symptoms are failure to start.
Additional Notes:
This Subaru Outback Limited has had multiple instances of dead battery. This has occurred on 4 batteries. We are senior citizens at risk of being stranded. There is a record of Subaru Roadside Service having to tow and jump start the vehicle many times The dealer finds no trouble after charging the battery nor are they aware of fixes. The symptoms are failure to start.
Mfg Campaign: 11485556
Recall Date: Sep 20, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The infotainment system when a phone is hooked up to it via a usb cord it will turn of and begin a repowering process that turns off the rear camera that is part of that system. this does not give you the safety of being able to back up without the rear camera. i have taken my car in to Subaru four time and they have replaced the infotainment system three times in total. i continue to have the same issue with every radio. i have also replaced my phone, usb cords, and have used other people's phones (IOS and Android) with the same issue.
Corrective Action:
The infotainment system when a phone is hooked up to it via a usb cord it will turn of and begin a repowering process that turns off the rear camera that is part of that system. this does not give you the safety of being able to back up without the rear camera. i have taken my car in to Subaru four time and they have replaced the infotainment system three times in total. i continue to have the same issue with every radio. i have also replaced my phone, usb cords, and have used other people's phones (IOS and Android) with the same issue.
Additional Notes:
The infotainment system when a phone is hooked up to it via a usb cord it will turn of and begin a repowering process that turns off the rear camera that is part of that system. this does not give you the safety of being able to back up without the rear camera. i have taken my car in to Subaru four time and they have replaced the infotainment system three times in total. i continue to have the same issue with every radio. i have also replaced my phone, usb cords, and have used other people's phones (IOS and Android) with the same issue.
Mfg Campaign: 11484739
Recall Date: Sep 15, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On August 30, 2022 a small road chip hit my windshield as I was driving around 30 mph. I was surprised to discover that the windshield cracked at the site of the impact on the passenger side of the vehicle. The crack was approximately 12 inches long. Upon inspection the impact crater is very small, less than 1/16" by 1/32" and shallow, although the road chip was so small and vehicle speed so slow, I am surprised the windshield showed any damage at all. Later that day after leaving the vehicle parked I returned to discover that the windshield crack had lengthened to about 28" while the vehicle was parked. This is the THIRD windshield I have had to replace on the 2019 Subaru Outback! All windshields have been replaced by Subaru. I have concerns about the vehicle safety. Will the windshield protect the occupants of the vehicle from road debris as it is supposed to? Will the windshield rip open and injure the vehicle occupants when a minor object hits the windshield? Who should pay for the repair of the substandard windshield and increased auto insurance due to a high incidence of windshield claims? Is this vehicle safe to drive?
Corrective Action:
On August 30, 2022 a small road chip hit my windshield as I was driving around 30 mph. I was surprised to discover that the windshield cracked at the site of the impact on the passenger side of the vehicle. The crack was approximately 12 inches long. Upon inspection the impact crater is very small, less than 1/16" by 1/32" and shallow, although the road chip was so small and vehicle speed so slow, I am surprised the windshield showed any damage at all. Later that day after leaving the vehicle parked I returned to discover that the windshield crack had lengthened to about 28" while the vehicle was parked. This is the THIRD windshield I have had to replace on the 2019 Subaru Outback! All windshields have been replaced by Subaru. I have concerns about the vehicle safety. Will the windshield protect the occupants of the vehicle from road debris as it is supposed to? Will the windshield rip open and injure the vehicle occupants when a minor object hits the windshield? Who should pay for the repair of the substandard windshield and increased auto insurance due to a high incidence of windshield claims? Is this vehicle safe to drive?
Additional Notes:
On August 30, 2022 a small road chip hit my windshield as I was driving around 30 mph. I was surprised to discover that the windshield cracked at the site of the impact on the passenger side of the vehicle. The crack was approximately 12 inches long. Upon inspection the impact crater is very small, less than 1/16" by 1/32" and shallow, although the road chip was so small and vehicle speed so slow, I am surprised the windshield showed any damage at all. Later that day after leaving the vehicle parked I returned to discover that the windshield crack had lengthened to about 28" while the vehicle was parked. This is the THIRD windshield I have had to replace on the 2019 Subaru Outback! All windshields have been replaced by Subaru. I have concerns about the vehicle safety. Will the windshield protect the occupants of the vehicle from road debris as it is supposed to? Will the windshield rip open and injure the vehicle occupants when a minor object hits the windshield? Who should pay for the repair of the substandard windshield and increased auto insurance due to a high incidence of windshield claims? Is this vehicle safe to drive?
Mfg Campaign: 11484415
Recall Date: Sep 14, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated while driving 65 MPH, she heard an abnormal noise and noticed a crack on the front passenger’s side bottom corner of the windshield. The contact stated that no object had struck the windshield to cause the crack. The vehicle was taken to a glass repair shop where the windshield was replaced. The contact stated that the failure occurred on the passenger’s side and then on the driver's side. The windshield had been replaced three times. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000. The VIN was not available.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated while driving 65 MPH, she heard an abnormal noise and noticed a crack on the front passenger’s side bottom corner of the windshield. The contact stated that no object had struck the windshield to cause the crack. The vehicle was taken to a glass repair shop where the windshield was replaced. The contact stated that the failure occurred on the passenger’s side and then on the driver's side. The windshield had been replaced three times. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000. The VIN was not available.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated while driving 65 MPH, she heard an abnormal noise and noticed a crack on the front passenger’s side bottom corner of the windshield. The contact stated that no object had struck the windshield to cause the crack. The vehicle was taken to a glass repair shop where the windshield was replaced. The contact stated that the failure occurred on the passenger’s side and then on the driver's side. The windshield had been replaced three times. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000. The VIN was not available.
Mfg Campaign: 11484041
Recall Date: Sep 12, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery issues Numerous times having to jump the car. Battery drained. Purchased Auto new in May 2019 Had to replace battery in November 2021 Two years six months. Now September 2022 ten months later the battery has to be replaced again. The auto currently has about 31,000 miles.
Corrective Action:
Battery issues Numerous times having to jump the car. Battery drained. Purchased Auto new in May 2019 Had to replace battery in November 2021 Two years six months. Now September 2022 ten months later the battery has to be replaced again. The auto currently has about 31,000 miles.
Additional Notes:
Battery issues Numerous times having to jump the car. Battery drained. Purchased Auto new in May 2019 Had to replace battery in November 2021 Two years six months. Now September 2022 ten months later the battery has to be replaced again. The auto currently has about 31,000 miles.
Mfg Campaign: 11482345
Recall Date: Sep 1, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
battery was working and vehicle driven to a location. When returning to vehicle and trying to start battery was found 100% discharged and tested to 0% charge left leaving driver stranded. I had to get battery tested to see what the issue was, contacted dealer who had me bring the vehicle in and they tested battery, charged and stated OK. I questioned the situation as, how can it be OK, if the issue was not found. Then a software update was performed and I was told battery would not be an issue now. Vehicle taken to Bowser Subaru on 8-25-22 at 1:00pm. No paperwork or work orders were provided to me. Service was at no charge
Corrective Action:
battery was working and vehicle driven to a location. When returning to vehicle and trying to start battery was found 100% discharged and tested to 0% charge left leaving driver stranded. I had to get battery tested to see what the issue was, contacted dealer who had me bring the vehicle in and they tested battery, charged and stated OK. I questioned the situation as, how can it be OK, if the issue was not found. Then a software update was performed and I was told battery would not be an issue now. Vehicle taken to Bowser Subaru on 8-25-22 at 1:00pm. No paperwork or work orders were provided to me. Service was at no charge
Additional Notes:
battery was working and vehicle driven to a location. When returning to vehicle and trying to start battery was found 100% discharged and tested to 0% charge left leaving driver stranded. I had to get battery tested to see what the issue was, contacted dealer who had me bring the vehicle in and they tested battery, charged and stated OK. I questioned the situation as, how can it be OK, if the issue was not found. Then a software update was performed and I was told battery would not be an issue now. Vehicle taken to Bowser Subaru on 8-25-22 at 1:00pm. No paperwork or work orders were provided to me. Service was at no charge
Mfg Campaign: 11481364
Recall Date: Aug 26, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Infotainment system screen is bubbling causing input to the user interface with no driver action. I consider this a safety issue due to the fact I can not turn the system off or deactivate it. The car starts playing music, making phone calls, changing navigation settings ect... This creates a persistent and strong hazard. I can not focus on the road, hear emergency sirens or other cars alerting with their horns.
Corrective Action:
Infotainment system screen is bubbling causing input to the user interface with no driver action. I consider this a safety issue due to the fact I can not turn the system off or deactivate it. The car starts playing music, making phone calls, changing navigation settings ect... This creates a persistent and strong hazard. I can not focus on the road, hear emergency sirens or other cars alerting with their horns.
Additional Notes:
Infotainment system screen is bubbling causing input to the user interface with no driver action. I consider this a safety issue due to the fact I can not turn the system off or deactivate it. The car starts playing music, making phone calls, changing navigation settings ect... This creates a persistent and strong hazard. I can not focus on the road, hear emergency sirens or other cars alerting with their horns.
Mfg Campaign: 11480791
Recall Date: Aug 23, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I had to replace my windshield 4 months ago from a random crack that appeared for no apparent reason and I am now having to replace it again. It seems like this is happening to a lot of people with Subarus. I believe it is a safety issue.
Corrective Action:
I had to replace my windshield 4 months ago from a random crack that appeared for no apparent reason and I am now having to replace it again. It seems like this is happening to a lot of people with Subarus. I believe it is a safety issue.
Additional Notes:
I had to replace my windshield 4 months ago from a random crack that appeared for no apparent reason and I am now having to replace it again. It seems like this is happening to a lot of people with Subarus. I believe it is a safety issue.
Mfg Campaign: 11480616
Recall Date: Aug 22, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I replaced my windshield in March 2022 due to a stone chip that immediately cracked to over a foot in length while I was driving. The chip was in the lower quadrant on the driver's side and ended up extending to about the center of the windshield. Five months later, I have another very large crack. I have no idea when this occurred and remember no instance that may have caused the crack. It starts roughly above the rear view mirror, curves out and around it to form a large 'J' shape. While I can understand stone chips are a symptom of normal wear and tear, the excessive cracking is concerning. I do not drive regularly on gravel roads nor am I on the expressway often. I regularly maintain my vehicle and didn't hesitate to get the windshield repaired initially. Having never experienced this issue with other vehicles (in which we've owned several years longer) I don't feel it is right to either have my insurance company or myself constantly be responsible for a product I believe may be faulty.
Corrective Action:
I replaced my windshield in March 2022 due to a stone chip that immediately cracked to over a foot in length while I was driving. The chip was in the lower quadrant on the driver's side and ended up extending to about the center of the windshield. Five months later, I have another very large crack. I have no idea when this occurred and remember no instance that may have caused the crack. It starts roughly above the rear view mirror, curves out and around it to form a large 'J' shape. While I can understand stone chips are a symptom of normal wear and tear, the excessive cracking is concerning. I do not drive regularly on gravel roads nor am I on the expressway often. I regularly maintain my vehicle and didn't hesitate to get the windshield repaired initially. Having never experienced this issue with other vehicles (in which we've owned several years longer) I don't feel it is right to either have my insurance company or myself constantly be responsible for a product I believe may be faulty.
Additional Notes:
I replaced my windshield in March 2022 due to a stone chip that immediately cracked to over a foot in length while I was driving. The chip was in the lower quadrant on the driver's side and ended up extending to about the center of the windshield. Five months later, I have another very large crack. I have no idea when this occurred and remember no instance that may have caused the crack. It starts roughly above the rear view mirror, curves out and around it to form a large 'J' shape. While I can understand stone chips are a symptom of normal wear and tear, the excessive cracking is concerning. I do not drive regularly on gravel roads nor am I on the expressway often. I regularly maintain my vehicle and didn't hesitate to get the windshield repaired initially. Having never experienced this issue with other vehicles (in which we've owned several years longer) I don't feel it is right to either have my insurance company or myself constantly be responsible for a product I believe may be faulty.
Mfg Campaign: 11480395
Recall Date: Aug 21, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Crack in windshield while car was parked overnight on 8/17/22. It is an upside down U-shape crack starting in the center, and one side propagating all the way down and other side about half that. The crack can be felt. There is no evidence of a rock or anything else hitting the windshield. Planning to have it replaced in two days.
Corrective Action:
Crack in windshield while car was parked overnight on 8/17/22. It is an upside down U-shape crack starting in the center, and one side propagating all the way down and other side about half that. The crack can be felt. There is no evidence of a rock or anything else hitting the windshield. Planning to have it replaced in two days.
Additional Notes:
Crack in windshield while car was parked overnight on 8/17/22. It is an upside down U-shape crack starting in the center, and one side propagating all the way down and other side about half that. The crack can be felt. There is no evidence of a rock or anything else hitting the windshield. Planning to have it replaced in two days.
Mfg Campaign: 11480340
Recall Date: Aug 20, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
windshield suddenly cracked and I need to replace it
Corrective Action:
windshield suddenly cracked and I need to replace it
Additional Notes:
windshield suddenly cracked and I need to replace it
Mfg Campaign: 11480229
Recall Date: Aug 19, 2022
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated the low lever oil warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, and he stated that the oil was low in the engine and more oil was added to the engine. The contact stated that in less than 5,000 miles the vehicle had burned all the oil in the engine. The vehicle was taken to the dealer but was not able to get a diagnosis on the vehicle. The manufacturer was not contacted. The failure mileage was 30,578.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated the low lever oil warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, and he stated that the oil was low in the engine and more oil was added to the engine. The contact stated that in less than 5,000 miles the vehicle had burned all the oil in the engine. The vehicle was taken to the dealer but was not able to get a diagnosis on the vehicle. The manufacturer was not contacted. The failure mileage was 30,578.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated the low lever oil warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, and he stated that the oil was low in the engine and more oil was added to the engine. The contact stated that in less than 5,000 miles the vehicle had burned all the oil in the engine. The vehicle was taken to the dealer but was not able to get a diagnosis on the vehicle. The manufacturer was not contacted. The failure mileage was 30,578.
Mfg Campaign: 11479856
Recall Date: Aug 17, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery dies every couple months despite nothing being on without vehicle on.
Corrective Action:
Battery dies every couple months despite nothing being on without vehicle on.
Additional Notes:
Battery dies every couple months despite nothing being on without vehicle on.
Mfg Campaign: 11479519
Recall Date: Aug 16, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Over the last month or two the battery has been going dead over night, and sometimes almost immediately after parking it. I understand that there is a class action law suit pending on this issue, and I understand Subaru will replace the cheap small battery with another cheap small battery which is only kicking the can down the road since as far as I know not fixing the underlying electrical issue in the car. I tend to drive some roads that have long stretches of mountainous terrain even though a Federal Highway. No phone service is often and issue and should this problem strike me on one of these trips I may have some problems getting going again.
Corrective Action:
Over the last month or two the battery has been going dead over night, and sometimes almost immediately after parking it. I understand that there is a class action law suit pending on this issue, and I understand Subaru will replace the cheap small battery with another cheap small battery which is only kicking the can down the road since as far as I know not fixing the underlying electrical issue in the car. I tend to drive some roads that have long stretches of mountainous terrain even though a Federal Highway. No phone service is often and issue and should this problem strike me on one of these trips I may have some problems getting going again.
Additional Notes:
Over the last month or two the battery has been going dead over night, and sometimes almost immediately after parking it. I understand that there is a class action law suit pending on this issue, and I understand Subaru will replace the cheap small battery with another cheap small battery which is only kicking the can down the road since as far as I know not fixing the underlying electrical issue in the car. I tend to drive some roads that have long stretches of mountainous terrain even though a Federal Highway. No phone service is often and issue and should this problem strike me on one of these trips I may have some problems getting going again.
Mfg Campaign: 11479524
Recall Date: Aug 16, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2019 Subaru Outback. On 8/9/22 I was Driving on interstate and a tiny crack appeared in mid to lower left corner of windshield. Called dealer immediately because it is my second windshield—the first one was covered in 2020 under warranty after It spontaneously cracked. On 8/9/22 I called my insurance while driving (hands free) and they made same day appointment but Safe Lite could not repair the windshield because by the time I got there the crack had expanded, making it a full replacement. There is no recall but already a lawsuit involving 2017-2019 models of Subaru Outback windshields. Trying to get Subaru to replace it again. There needs to be a recall! Windshields should not crack spontaneously or so easily. Thank you!
Corrective Action:
2019 Subaru Outback. On 8/9/22 I was Driving on interstate and a tiny crack appeared in mid to lower left corner of windshield. Called dealer immediately because it is my second windshield—the first one was covered in 2020 under warranty after It spontaneously cracked. On 8/9/22 I called my insurance while driving (hands free) and they made same day appointment but Safe Lite could not repair the windshield because by the time I got there the crack had expanded, making it a full replacement. There is no recall but already a lawsuit involving 2017-2019 models of Subaru Outback windshields. Trying to get Subaru to replace it again. There needs to be a recall! Windshields should not crack spontaneously or so easily. Thank you!
Additional Notes:
2019 Subaru Outback. On 8/9/22 I was Driving on interstate and a tiny crack appeared in mid to lower left corner of windshield. Called dealer immediately because it is my second windshield—the first one was covered in 2020 under warranty after It spontaneously cracked. On 8/9/22 I called my insurance while driving (hands free) and they made same day appointment but Safe Lite could not repair the windshield because by the time I got there the crack had expanded, making it a full replacement. There is no recall but already a lawsuit involving 2017-2019 models of Subaru Outback windshields. Trying to get Subaru to replace it again. There needs to be a recall! Windshields should not crack spontaneously or so easily. Thank you!
Mfg Campaign: 11479396
Recall Date: Aug 15, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2019 Subaru Outback. On 8/9/22 I was Driving on interstate and a tiny crack appeared in mid to lower left corner of windshield. Called dealer immediately because it is my second windshield—the first one was covered in 2020 under warranty after It spontaneously cracked. On 8/9/22 I called my insurance while driving (hands free) and they made same day appointment but Safe Lite could not repair the windshield because by the time I got there the crack had expanded, making it a full replacement. There is no recall but already a lawsuit involving 2017-2019 models of Subaru Outback windshields. Trying to get Subaru to replace it again. There needs to be a recall! Windshields should not crack spontaneously or so easily. Thank you!
Corrective Action:
2019 Subaru Outback. On 8/9/22 I was Driving on interstate and a tiny crack appeared in mid to lower left corner of windshield. Called dealer immediately because it is my second windshield—the first one was covered in 2020 under warranty after It spontaneously cracked. On 8/9/22 I called my insurance while driving (hands free) and they made same day appointment but Safe Lite could not repair the windshield because by the time I got there the crack had expanded, making it a full replacement. There is no recall but already a lawsuit involving 2017-2019 models of Subaru Outback windshields. Trying to get Subaru to replace it again. There needs to be a recall! Windshields should not crack spontaneously or so easily. Thank you!
Additional Notes:
2019 Subaru Outback. On 8/9/22 I was Driving on interstate and a tiny crack appeared in mid to lower left corner of windshield. Called dealer immediately because it is my second windshield—the first one was covered in 2020 under warranty after It spontaneously cracked. On 8/9/22 I called my insurance while driving (hands free) and they made same day appointment but Safe Lite could not repair the windshield because by the time I got there the crack had expanded, making it a full replacement. There is no recall but already a lawsuit involving 2017-2019 models of Subaru Outback windshields. Trying to get Subaru to replace it again. There needs to be a recall! Windshields should not crack spontaneously or so easily. Thank you!
Mfg Campaign: 11479396
Recall Date: Aug 15, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The temperature outside was below freezing and I was running the defrost on the highest temp. There was a loud pop and I thought maybe something had hit the windshield, but there was nothing. Then a few days later I noticed a crack emerging just above where the wiper rests. It proceeded to move up, then out in a T, then curl around and meet itself, it has just continued to spread. The dealership (Rogers Subaru, Lewiston, ID) traced the cracks with a pen but was not able to find any damage aside from the crack.
Corrective Action:
The temperature outside was below freezing and I was running the defrost on the highest temp. There was a loud pop and I thought maybe something had hit the windshield, but there was nothing. Then a few days later I noticed a crack emerging just above where the wiper rests. It proceeded to move up, then out in a T, then curl around and meet itself, it has just continued to spread. The dealership (Rogers Subaru, Lewiston, ID) traced the cracks with a pen but was not able to find any damage aside from the crack.
Additional Notes:
The temperature outside was below freezing and I was running the defrost on the highest temp. There was a loud pop and I thought maybe something had hit the windshield, but there was nothing. Then a few days later I noticed a crack emerging just above where the wiper rests. It proceeded to move up, then out in a T, then curl around and meet itself, it has just continued to spread. The dealership (Rogers Subaru, Lewiston, ID) traced the cracks with a pen but was not able to find any damage aside from the crack.
Mfg Campaign: 11478899
Recall Date: Aug 11, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury