Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Legacy, Outback, and BRZ vehicles. In the affected vehicles, a software issue may cause the audio display system to not initialize, resulting in the camera display remaining blank. If this occurs, the rearview image will not display while backing up the vehicle. As a result, the vehicles fail to comply with requirements of Federal Motor Vehicle Safety (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTZ-85
Recall Date: Dec 31, 2018
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTW-82
Recall Date: Nov 1, 2018
Consumer Complaints
942 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A SMALL CRACK APPEARED ON THE WINDSHIELD WHILE DRIVING AND RAPIDLY EVOLVED INTO A VERY LARGE CRACK THAT COULD NOT BE REPAIRED.
Corrective Action:
A SMALL CRACK APPEARED ON THE WINDSHIELD WHILE DRIVING AND RAPIDLY EVOLVED INTO A VERY LARGE CRACK THAT COULD NOT BE REPAIRED.
Additional Notes:
A SMALL CRACK APPEARED ON THE WINDSHIELD WHILE DRIVING AND RAPIDLY EVOLVED INTO A VERY LARGE CRACK THAT COULD NOT BE REPAIRED.
Mfg Campaign: 11271474
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD ON MY 2018 SUBARU OUTBACK CRACKED WHILE VEHICLE WAS PARKED OVERNIGHT IN MY GARAGE.
Corrective Action:
WINDSHIELD ON MY 2018 SUBARU OUTBACK CRACKED WHILE VEHICLE WAS PARKED OVERNIGHT IN MY GARAGE.
Additional Notes:
WINDSHIELD ON MY 2018 SUBARU OUTBACK CRACKED WHILE VEHICLE WAS PARKED OVERNIGHT IN MY GARAGE.
Mfg Campaign: 11271532
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE HEAD UNIT IN THE SOUND SYSTEM/ELECTRICAL SYSTEM BROKE RESULTING IN NO BACKUP CAMERA/ MUSIC/ APPLE CAR PLAY/ ETC. FOR OVER 2 MONTHS. THE CAR WAS LESS THAN 6 MONTHS OLD AND THE UNIT WAS BACKORDERED AT THE TIME RESULTING NO USE OF THE HEAD UNIT FOR 2 MONTHS.
Corrective Action:
THE HEAD UNIT IN THE SOUND SYSTEM/ELECTRICAL SYSTEM BROKE RESULTING IN NO BACKUP CAMERA/ MUSIC/ APPLE CAR PLAY/ ETC. FOR OVER 2 MONTHS. THE CAR WAS LESS THAN 6 MONTHS OLD AND THE UNIT WAS BACKORDERED AT THE TIME RESULTING NO USE OF THE HEAD UNIT FOR 2 MONTHS.
Additional Notes:
THE HEAD UNIT IN THE SOUND SYSTEM/ELECTRICAL SYSTEM BROKE RESULTING IN NO BACKUP CAMERA/ MUSIC/ APPLE CAR PLAY/ ETC. FOR OVER 2 MONTHS. THE CAR WAS LESS THAN 6 MONTHS OLD AND THE UNIT WAS BACKORDERED AT THE TIME RESULTING NO USE OF THE HEAD UNIT FOR 2 MONTHS.
Mfg Campaign: 11271535
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD BROKE WHILE DRIVING DOWN THE FREEWAY GOING ROUGHLY 30 MPH. THE CAR WAS PASSING KICKED UP A SMALL ROCK WHICH HIT MY WINDSHIELD CAUSING THE OUTER LAYER OF GLASS TO GET CHIPPED AND CRACK. THE ORIGINAL CRACK WAS 7 INCHES LONG BUT THE AFTERNOON IN THE SUN CAUSED THE CRACK TO PROPAGATED ACROSS THE WINDSHIELD SPANNING 3/4 OF THE WINDSHIELD. THE GLASS ENDED UP COSTING 1200 TO BE REPLACED AND HAVE THE EYESIGHT RE CALIBRATED. THE CAR WAS LESS THAN A YEAR OLD AND HAD LESS THAN 12000 MILES ON IT WHEN THE WINDSHIELD BROKE.
Corrective Action:
WINDSHIELD BROKE WHILE DRIVING DOWN THE FREEWAY GOING ROUGHLY 30 MPH. THE CAR WAS PASSING KICKED UP A SMALL ROCK WHICH HIT MY WINDSHIELD CAUSING THE OUTER LAYER OF GLASS TO GET CHIPPED AND CRACK. THE ORIGINAL CRACK WAS 7 INCHES LONG BUT THE AFTERNOON IN THE SUN CAUSED THE CRACK TO PROPAGATED ACROSS THE WINDSHIELD SPANNING 3/4 OF THE WINDSHIELD. THE GLASS ENDED UP COSTING 1200 TO BE REPLACED AND HAVE THE EYESIGHT RE CALIBRATED. THE CAR WAS LESS THAN A YEAR OLD AND HAD LESS THAN 12000 MILES ON IT WHEN THE WINDSHIELD BROKE.
Additional Notes:
WINDSHIELD BROKE WHILE DRIVING DOWN THE FREEWAY GOING ROUGHLY 30 MPH. THE CAR WAS PASSING KICKED UP A SMALL ROCK WHICH HIT MY WINDSHIELD CAUSING THE OUTER LAYER OF GLASS TO GET CHIPPED AND CRACK. THE ORIGINAL CRACK WAS 7 INCHES LONG BUT THE AFTERNOON IN THE SUN CAUSED THE CRACK TO PROPAGATED ACROSS THE WINDSHIELD SPANNING 3/4 OF THE WINDSHIELD. THE GLASS ENDED UP COSTING 1200 TO BE REPLACED AND HAVE THE EYESIGHT RE CALIBRATED. THE CAR WAS LESS THAN A YEAR OLD AND HAD LESS THAN 12000 MILES ON IT WHEN THE WINDSHIELD BROKE.
Mfg Campaign: 11271536
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLES WINDSHIELD SPONTANEOUSLY CRACKED WHILE STATIONARY. DURING A ROAD TRIP WITH SEVERAL PASSENGERS, WE MADE A PIT STOP AND WHEN WE GOT BACK IN THE CAR A PASSENGER NOTED THAT THE WINDSHIELD WAS CRACKED WHEN IT HAD NOT BEEN PRIOR TO THE STOP.
Corrective Action:
VEHICLES WINDSHIELD SPONTANEOUSLY CRACKED WHILE STATIONARY. DURING A ROAD TRIP WITH SEVERAL PASSENGERS, WE MADE A PIT STOP AND WHEN WE GOT BACK IN THE CAR A PASSENGER NOTED THAT THE WINDSHIELD WAS CRACKED WHEN IT HAD NOT BEEN PRIOR TO THE STOP.
Additional Notes:
VEHICLES WINDSHIELD SPONTANEOUSLY CRACKED WHILE STATIONARY. DURING A ROAD TRIP WITH SEVERAL PASSENGERS, WE MADE A PIT STOP AND WHEN WE GOT BACK IN THE CAR A PASSENGER NOTED THAT THE WINDSHIELD WAS CRACKED WHEN IT HAD NOT BEEN PRIOR TO THE STOP.
Mfg Campaign: 11271597
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKS AND SHATTERS FOR NO REASON. I HAVE NOW REPLACED TWO WINDSHIELDS AND THEY CONTINUE TO BREAK, EVEN THOUGH NO IMPACTS WITH FLYING DEBRIS OCCURRED. MANY OUTBACK OWNERS REPORT SIMILAR THINGS HAPPENING. THERE IS SOMETHING DEFECTIVE WITH THE WINDSHIELD THAT CAUSE THEM TO BE FRAGILE.
Corrective Action:
THE WINDSHIELD CRACKS AND SHATTERS FOR NO REASON. I HAVE NOW REPLACED TWO WINDSHIELDS AND THEY CONTINUE TO BREAK, EVEN THOUGH NO IMPACTS WITH FLYING DEBRIS OCCURRED. MANY OUTBACK OWNERS REPORT SIMILAR THINGS HAPPENING. THERE IS SOMETHING DEFECTIVE WITH THE WINDSHIELD THAT CAUSE THEM TO BE FRAGILE.
Additional Notes:
THE WINDSHIELD CRACKS AND SHATTERS FOR NO REASON. I HAVE NOW REPLACED TWO WINDSHIELDS AND THEY CONTINUE TO BREAK, EVEN THOUGH NO IMPACTS WITH FLYING DEBRIS OCCURRED. MANY OUTBACK OWNERS REPORT SIMILAR THINGS HAPPENING. THERE IS SOMETHING DEFECTIVE WITH THE WINDSHIELD THAT CAUSE THEM TO BE FRAGILE.
Mfg Campaign: 11271644
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE WINDSHIELD CRACKS AND SHATTERS FOR NO REASON. I HAVE NOW REPLACED TWO WINDSHIELDS AND THEY CONTINUE TO BREAK, EVEN THOUGH NO IMPACTS WITH FLYING DEBRIS OCCURRED. MANY OUTBACK OWNERS REPORT SIMILAR THINGS HAPPENING. THERE IS SOMETHING DEFECTIVE WITH THE WINDSHIELD THAT CAUSE THEM TO BE FRAGILE.
Corrective Action:
THE WINDSHIELD CRACKS AND SHATTERS FOR NO REASON. I HAVE NOW REPLACED TWO WINDSHIELDS AND THEY CONTINUE TO BREAK, EVEN THOUGH NO IMPACTS WITH FLYING DEBRIS OCCURRED. MANY OUTBACK OWNERS REPORT SIMILAR THINGS HAPPENING. THERE IS SOMETHING DEFECTIVE WITH THE WINDSHIELD THAT CAUSE THEM TO BE FRAGILE.
Additional Notes:
THE WINDSHIELD CRACKS AND SHATTERS FOR NO REASON. I HAVE NOW REPLACED TWO WINDSHIELDS AND THEY CONTINUE TO BREAK, EVEN THOUGH NO IMPACTS WITH FLYING DEBRIS OCCURRED. MANY OUTBACK OWNERS REPORT SIMILAR THINGS HAPPENING. THERE IS SOMETHING DEFECTIVE WITH THE WINDSHIELD THAT CAUSE THEM TO BE FRAGILE.
Mfg Campaign: 11271644
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING DOWN THE HIGHWAY, A SMALL PEBBLE WAS KICKED UP FROM THE CAR IN FRONT OF US AND BOUNCED OFF OUR WINDSHIELD. IT LEFT A TINY CHIP THE SIZE OF A PINHEAD. WE REPORTED IT IMMEDIATELY AND TOOK IT FOR REPAIR WITHIN TWO HOURS OF THE INCIDENT AT SAFE LITE. TWO DAYS LATER, THERE WAS A GIANT CRACK IN THE WINDSHIELD. WE BROUGHT IT TO THE DEALERSHIP FOR REPLACEMENT AT A COST OF NEARLY $1000, $500 OUT OF POCKET.
Corrective Action:
WHILE DRIVING DOWN THE HIGHWAY, A SMALL PEBBLE WAS KICKED UP FROM THE CAR IN FRONT OF US AND BOUNCED OFF OUR WINDSHIELD. IT LEFT A TINY CHIP THE SIZE OF A PINHEAD. WE REPORTED IT IMMEDIATELY AND TOOK IT FOR REPAIR WITHIN TWO HOURS OF THE INCIDENT AT SAFE LITE. TWO DAYS LATER, THERE WAS A GIANT CRACK IN THE WINDSHIELD. WE BROUGHT IT TO THE DEALERSHIP FOR REPLACEMENT AT A COST OF NEARLY $1000, $500 OUT OF POCKET.
Additional Notes:
WHILE DRIVING DOWN THE HIGHWAY, A SMALL PEBBLE WAS KICKED UP FROM THE CAR IN FRONT OF US AND BOUNCED OFF OUR WINDSHIELD. IT LEFT A TINY CHIP THE SIZE OF A PINHEAD. WE REPORTED IT IMMEDIATELY AND TOOK IT FOR REPAIR WITHIN TWO HOURS OF THE INCIDENT AT SAFE LITE. TWO DAYS LATER, THERE WAS A GIANT CRACK IN THE WINDSHIELD. WE BROUGHT IT TO THE DEALERSHIP FOR REPLACEMENT AT A COST OF NEARLY $1000, $500 OUT OF POCKET.
Mfg Campaign: 11271674
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED LESS THEN 2 MONTHS FROM PURCHASE.. FOR NO REASON ..ASSISTED DRIVING DEACTIVATED... STEREO AND GPS SYSTEM ALSO NEED ED TO BE REPLACED... REAR DOOR MOTOR NEEDED TO BE REPLACED... STEREO AND GPS SOFTWARE NEEDED TO BE UPDATED... STILL HAD PROBLEMS.. FINALLY REPLACED SYSTEM...
Corrective Action:
WINDSHIELD CRACKED LESS THEN 2 MONTHS FROM PURCHASE.. FOR NO REASON ..ASSISTED DRIVING DEACTIVATED... STEREO AND GPS SYSTEM ALSO NEED ED TO BE REPLACED... REAR DOOR MOTOR NEEDED TO BE REPLACED... STEREO AND GPS SOFTWARE NEEDED TO BE UPDATED... STILL HAD PROBLEMS.. FINALLY REPLACED SYSTEM...
Additional Notes:
WINDSHIELD CRACKED LESS THEN 2 MONTHS FROM PURCHASE.. FOR NO REASON ..ASSISTED DRIVING DEACTIVATED... STEREO AND GPS SYSTEM ALSO NEED ED TO BE REPLACED... REAR DOOR MOTOR NEEDED TO BE REPLACED... STEREO AND GPS SOFTWARE NEEDED TO BE UPDATED... STILL HAD PROBLEMS.. FINALLY REPLACED SYSTEM...
Mfg Campaign: 11271703
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
THE DRIVER'S SEAT CONTINUOUSLY SQUEAKS WHILE DRIVING. SUBARU DEALER SAYS I NEED A NEW SEAT BOTTOM. APPARENTLY, THERE ARE OTHER VEHICLES AND YEARS WITH THIS SAME ISSUE.
Corrective Action:
THE DRIVER'S SEAT CONTINUOUSLY SQUEAKS WHILE DRIVING. SUBARU DEALER SAYS I NEED A NEW SEAT BOTTOM. APPARENTLY, THERE ARE OTHER VEHICLES AND YEARS WITH THIS SAME ISSUE.
Additional Notes:
THE DRIVER'S SEAT CONTINUOUSLY SQUEAKS WHILE DRIVING. SUBARU DEALER SAYS I NEED A NEW SEAT BOTTOM. APPARENTLY, THERE ARE OTHER VEHICLES AND YEARS WITH THIS SAME ISSUE.
Mfg Campaign: 11271705
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE OWNED MY 2018 SUBARU OUTBACK FOR 8 MONTHS. THE WINDSHIELD HAS CRACKED IN THE SAME SPOT TWICE ALREADY. IT STARTS FROM THE MIDDLE OF THE PASSENGER SIDE AND EXTENDS ALL THE WAY ACROSS THE WINDSHIELD. I NEVER HEARD A ROCK HITTING, NOR WAS THERE A DING IN THE WINDSHIELD. I GOT IT FIXED THE FIRST TIME AND WITHIN A WEEK IT CRACKED IN THE EXACT SAME SPOT. IT WAS PARKED BOTH TIMES WE NOTICED THE CRACK.
Corrective Action:
I HAVE OWNED MY 2018 SUBARU OUTBACK FOR 8 MONTHS. THE WINDSHIELD HAS CRACKED IN THE SAME SPOT TWICE ALREADY. IT STARTS FROM THE MIDDLE OF THE PASSENGER SIDE AND EXTENDS ALL THE WAY ACROSS THE WINDSHIELD. I NEVER HEARD A ROCK HITTING, NOR WAS THERE A DING IN THE WINDSHIELD. I GOT IT FIXED THE FIRST TIME AND WITHIN A WEEK IT CRACKED IN THE EXACT SAME SPOT. IT WAS PARKED BOTH TIMES WE NOTICED THE CRACK.
Additional Notes:
I HAVE OWNED MY 2018 SUBARU OUTBACK FOR 8 MONTHS. THE WINDSHIELD HAS CRACKED IN THE SAME SPOT TWICE ALREADY. IT STARTS FROM THE MIDDLE OF THE PASSENGER SIDE AND EXTENDS ALL THE WAY ACROSS THE WINDSHIELD. I NEVER HEARD A ROCK HITTING, NOR WAS THERE A DING IN THE WINDSHIELD. I GOT IT FIXED THE FIRST TIME AND WITHIN A WEEK IT CRACKED IN THE EXACT SAME SPOT. IT WAS PARKED BOTH TIMES WE NOTICED THE CRACK.
Mfg Campaign: 11271725
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON SEPTEMBER 23, 2019 AT ABOUT 1 PM MST I WAS DRIVING NORTH ON ARIZONA ROUTE 89, JUST NORTH OF THE RT 64 INTERSECTION. I WAS ON A DIVIDED SECTION OF PAVED HIGHWAY TRAVELING AT NO MORE THAN 40 MILES PER HOUR. THERE WERE NO OTHER CARS AHEAD OF ME AND NONE ON THE OTHER SIDE OF THE HIGHWAY WHEN I HEARD A POP IN MY FRONT WINDSHIELD AND A CRACK APPEARED ABOUT A THIRD OF THE WAY UP ON THE DRIVER'S SIDE. WHEN I STOPPED LATER TO EXAMINE THE WINDSHIELD I COULD SEE NO EVIDENCE OF ANYTHING STRIKING THE GLASS. THERE WAS NO DEBRIS ON THE HIGHWAY. THE PAVEMENT WAS IN GOOD CONDITION. THE CRACK EXPANDED HORIZONTALLY ACROSS THE WINDOW. I HAD THE WINDOW REPLACED AT THE GREELEY SUBARU DEALER ON FRIDAY SEPTEMBER 27.
Corrective Action:
ON SEPTEMBER 23, 2019 AT ABOUT 1 PM MST I WAS DRIVING NORTH ON ARIZONA ROUTE 89, JUST NORTH OF THE RT 64 INTERSECTION. I WAS ON A DIVIDED SECTION OF PAVED HIGHWAY TRAVELING AT NO MORE THAN 40 MILES PER HOUR. THERE WERE NO OTHER CARS AHEAD OF ME AND NONE ON THE OTHER SIDE OF THE HIGHWAY WHEN I HEARD A POP IN MY FRONT WINDSHIELD AND A CRACK APPEARED ABOUT A THIRD OF THE WAY UP ON THE DRIVER'S SIDE. WHEN I STOPPED LATER TO EXAMINE THE WINDSHIELD I COULD SEE NO EVIDENCE OF ANYTHING STRIKING THE GLASS. THERE WAS NO DEBRIS ON THE HIGHWAY. THE PAVEMENT WAS IN GOOD CONDITION. THE CRACK EXPANDED HORIZONTALLY ACROSS THE WINDOW. I HAD THE WINDOW REPLACED AT THE GREELEY SUBARU DEALER ON FRIDAY SEPTEMBER 27.
Additional Notes:
ON SEPTEMBER 23, 2019 AT ABOUT 1 PM MST I WAS DRIVING NORTH ON ARIZONA ROUTE 89, JUST NORTH OF THE RT 64 INTERSECTION. I WAS ON A DIVIDED SECTION OF PAVED HIGHWAY TRAVELING AT NO MORE THAN 40 MILES PER HOUR. THERE WERE NO OTHER CARS AHEAD OF ME AND NONE ON THE OTHER SIDE OF THE HIGHWAY WHEN I HEARD A POP IN MY FRONT WINDSHIELD AND A CRACK APPEARED ABOUT A THIRD OF THE WAY UP ON THE DRIVER'S SIDE. WHEN I STOPPED LATER TO EXAMINE THE WINDSHIELD I COULD SEE NO EVIDENCE OF ANYTHING STRIKING THE GLASS. THERE WAS NO DEBRIS ON THE HIGHWAY. THE PAVEMENT WAS IN GOOD CONDITION. THE CRACK EXPANDED HORIZONTALLY ACROSS THE WINDOW. I HAD THE WINDOW REPLACED AT THE GREELEY SUBARU DEALER ON FRIDAY SEPTEMBER 27.
Mfg Campaign: 11271722
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WINDSHIELD CRACKED FOR NO REASON KNOWN - I MY VEHICLE WAS PARKED IN THE GARAGE UPON GETTING INTO MY VEHICLE TO FOLLLOWING MORNING I NOTICED A CRACK THAT GROW SIGNIFICANTLY WITHIN A DAY HAD TO HAVE IT REPLACED A FEW MONTHS AFTER PURCHASING FUEL CAPACITY DOES NOT REGISTER CORRECTLY - I DID HAVE THE RECALL DONE BUT IT STILL DOES NOT WORK PROPERLY
Corrective Action:
WINDSHIELD CRACKED FOR NO REASON KNOWN - I MY VEHICLE WAS PARKED IN THE GARAGE UPON GETTING INTO MY VEHICLE TO FOLLLOWING MORNING I NOTICED A CRACK THAT GROW SIGNIFICANTLY WITHIN A DAY HAD TO HAVE IT REPLACED A FEW MONTHS AFTER PURCHASING FUEL CAPACITY DOES NOT REGISTER CORRECTLY - I DID HAVE THE RECALL DONE BUT IT STILL DOES NOT WORK PROPERLY
Additional Notes:
WINDSHIELD CRACKED FOR NO REASON KNOWN - I MY VEHICLE WAS PARKED IN THE GARAGE UPON GETTING INTO MY VEHICLE TO FOLLLOWING MORNING I NOTICED A CRACK THAT GROW SIGNIFICANTLY WITHIN A DAY HAD TO HAVE IT REPLACED A FEW MONTHS AFTER PURCHASING FUEL CAPACITY DOES NOT REGISTER CORRECTLY - I DID HAVE THE RECALL DONE BUT IT STILL DOES NOT WORK PROPERLY
Mfg Campaign: 11271311
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED FOR NO REASON KNOWN - I MY VEHICLE WAS PARKED IN THE GARAGE UPON GETTING INTO MY VEHICLE TO FOLLLOWING MORNING I NOTICED A CRACK THAT GROW SIGNIFICANTLY WITHIN A DAY HAD TO HAVE IT REPLACED A FEW MONTHS AFTER PURCHASING FUEL CAPACITY DOES NOT REGISTER CORRECTLY - I DID HAVE THE RECALL DONE BUT IT STILL DOES NOT WORK PROPERLY
Corrective Action:
WINDSHIELD CRACKED FOR NO REASON KNOWN - I MY VEHICLE WAS PARKED IN THE GARAGE UPON GETTING INTO MY VEHICLE TO FOLLLOWING MORNING I NOTICED A CRACK THAT GROW SIGNIFICANTLY WITHIN A DAY HAD TO HAVE IT REPLACED A FEW MONTHS AFTER PURCHASING FUEL CAPACITY DOES NOT REGISTER CORRECTLY - I DID HAVE THE RECALL DONE BUT IT STILL DOES NOT WORK PROPERLY
Additional Notes:
WINDSHIELD CRACKED FOR NO REASON KNOWN - I MY VEHICLE WAS PARKED IN THE GARAGE UPON GETTING INTO MY VEHICLE TO FOLLLOWING MORNING I NOTICED A CRACK THAT GROW SIGNIFICANTLY WITHIN A DAY HAD TO HAVE IT REPLACED A FEW MONTHS AFTER PURCHASING FUEL CAPACITY DOES NOT REGISTER CORRECTLY - I DID HAVE THE RECALL DONE BUT IT STILL DOES NOT WORK PROPERLY
Mfg Campaign: 11271311
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD ON MY SUBARU OUTBACK LIMITED 2018 THAT I JUST BOUGHT ON JUNE 15, 2018 SUDDENLY CRACKED WHILE DRIVING HOME ON INTERSTATE 80 FROM OMAHA, NE TO ATLANTIC, IA WITH MY MOM ON NOVEMBER 10, 2018. THE CRACK STARTED ON THE BOTTOM HALF OF THE PASSENGER'S SIDE AND CONTINUED STRAIGHT UPWARD UNTIL IT REACHED ABOUT HALF THE LENGTH OF THE WINDSHIELD. I CONTACTED SUBARU AND IT SAID THE WINDSHIELD WAS NOT COVERED IN THE POLICY SO I HAD TO PAY FOR IT MYSELF OR HAVE MY CAR INSURANCE PAY. I ENDED UP GETTING THE WINDSHIELD REPLACED BY DETER MOTORS IN ATLANTIC IA ON NOVEMBER 23, 2018. THEN ON AUGUST 25, 2019 WHILE DRIVING TO DES MOINES, IA ON INTERSTATE 80 WITH MY THEN FIANCEE, MOM, AND SISTER, THE WINDSHIELD SUDDENLY CRACKED AGAIN FOR NO APPARENT REASON. THIS CRACK STARTED AT THE BOTTOM OF THE WINDSHIELD ON THE BOTTOM AND CONTINUED UPWARD ABOUT 7 INCHES AT FIRST. THE CRACK HAS SINCE GROWN IN SIZE AND LENGTH. I CONTACTED SUBARU AGAIN AND WAS GIVING THE SAME ANSWER IN THAT THEY DON'T COVER WINDSHIELDS. I HAVE YET TO BE FIXED AS I WAS QUITE FRUSTRATED WITH TWO CRACKED WINDSHIELDS IN LESS THAN ONE YEAR. I STARTED TO LOOK ONLINE TO SEE IF OTHER SUBARU OWNERS WERE HAVING SIMILAR ISSUES AND FOUND THAT YES, MANY ARE ALSO EXPERIENCING CRACKED WINDSHIELDS FOR NO APPARENT AND/OR OBVIOUS REASONS. I DO WANT TO GET THE WINDSHIELD REPLACED BUT AM WORRIED THAT IT'LL JUST CRACK AGAIN. I DO HAVE RECORD OF THE FIRST WINDSHIELD REPLACEMENT FROM DETER MOTORS. I ALSO HAVE PICTURES OF THE 2ND CRACK AND WILL BE MORE THAN HAPPY TO PROVIDE THEM.
Corrective Action:
THE WINDSHIELD ON MY SUBARU OUTBACK LIMITED 2018 THAT I JUST BOUGHT ON JUNE 15, 2018 SUDDENLY CRACKED WHILE DRIVING HOME ON INTERSTATE 80 FROM OMAHA, NE TO ATLANTIC, IA WITH MY MOM ON NOVEMBER 10, 2018. THE CRACK STARTED ON THE BOTTOM HALF OF THE PASSENGER'S SIDE AND CONTINUED STRAIGHT UPWARD UNTIL IT REACHED ABOUT HALF THE LENGTH OF THE WINDSHIELD. I CONTACTED SUBARU AND IT SAID THE WINDSHIELD WAS NOT COVERED IN THE POLICY SO I HAD TO PAY FOR IT MYSELF OR HAVE MY CAR INSURANCE PAY. I ENDED UP GETTING THE WINDSHIELD REPLACED BY DETER MOTORS IN ATLANTIC IA ON NOVEMBER 23, 2018. THEN ON AUGUST 25, 2019 WHILE DRIVING TO DES MOINES, IA ON INTERSTATE 80 WITH MY THEN FIANCEE, MOM, AND SISTER, THE WINDSHIELD SUDDENLY CRACKED AGAIN FOR NO APPARENT REASON. THIS CRACK STARTED AT THE BOTTOM OF THE WINDSHIELD ON THE BOTTOM AND CONTINUED UPWARD ABOUT 7 INCHES AT FIRST. THE CRACK HAS SINCE GROWN IN SIZE AND LENGTH. I CONTACTED SUBARU AGAIN AND WAS GIVING THE SAME ANSWER IN THAT THEY DON'T COVER WINDSHIELDS. I HAVE YET TO BE FIXED AS I WAS QUITE FRUSTRATED WITH TWO CRACKED WINDSHIELDS IN LESS THAN ONE YEAR. I STARTED TO LOOK ONLINE TO SEE IF OTHER SUBARU OWNERS WERE HAVING SIMILAR ISSUES AND FOUND THAT YES, MANY ARE ALSO EXPERIENCING CRACKED WINDSHIELDS FOR NO APPARENT AND/OR OBVIOUS REASONS. I DO WANT TO GET THE WINDSHIELD REPLACED BUT AM WORRIED THAT IT'LL JUST CRACK AGAIN. I DO HAVE RECORD OF THE FIRST WINDSHIELD REPLACEMENT FROM DETER MOTORS. I ALSO HAVE PICTURES OF THE 2ND CRACK AND WILL BE MORE THAN HAPPY TO PROVIDE THEM.
Additional Notes:
THE WINDSHIELD ON MY SUBARU OUTBACK LIMITED 2018 THAT I JUST BOUGHT ON JUNE 15, 2018 SUDDENLY CRACKED WHILE DRIVING HOME ON INTERSTATE 80 FROM OMAHA, NE TO ATLANTIC, IA WITH MY MOM ON NOVEMBER 10, 2018. THE CRACK STARTED ON THE BOTTOM HALF OF THE PASSENGER'S SIDE AND CONTINUED STRAIGHT UPWARD UNTIL IT REACHED ABOUT HALF THE LENGTH OF THE WINDSHIELD. I CONTACTED SUBARU AND IT SAID THE WINDSHIELD WAS NOT COVERED IN THE POLICY SO I HAD TO PAY FOR IT MYSELF OR HAVE MY CAR INSURANCE PAY. I ENDED UP GETTING THE WINDSHIELD REPLACED BY DETER MOTORS IN ATLANTIC IA ON NOVEMBER 23, 2018. THEN ON AUGUST 25, 2019 WHILE DRIVING TO DES MOINES, IA ON INTERSTATE 80 WITH MY THEN FIANCEE, MOM, AND SISTER, THE WINDSHIELD SUDDENLY CRACKED AGAIN FOR NO APPARENT REASON. THIS CRACK STARTED AT THE BOTTOM OF THE WINDSHIELD ON THE BOTTOM AND CONTINUED UPWARD ABOUT 7 INCHES AT FIRST. THE CRACK HAS SINCE GROWN IN SIZE AND LENGTH. I CONTACTED SUBARU AGAIN AND WAS GIVING THE SAME ANSWER IN THAT THEY DON'T COVER WINDSHIELDS. I HAVE YET TO BE FIXED AS I WAS QUITE FRUSTRATED WITH TWO CRACKED WINDSHIELDS IN LESS THAN ONE YEAR. I STARTED TO LOOK ONLINE TO SEE IF OTHER SUBARU OWNERS WERE HAVING SIMILAR ISSUES AND FOUND THAT YES, MANY ARE ALSO EXPERIENCING CRACKED WINDSHIELDS FOR NO APPARENT AND/OR OBVIOUS REASONS. I DO WANT TO GET THE WINDSHIELD REPLACED BUT AM WORRIED THAT IT'LL JUST CRACK AGAIN. I DO HAVE RECORD OF THE FIRST WINDSHIELD REPLACEMENT FROM DETER MOTORS. I ALSO HAVE PICTURES OF THE 2ND CRACK AND WILL BE MORE THAN HAPPY TO PROVIDE THEM.
Mfg Campaign: 11271325
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WE'RE ON OUR 3RD WINDSHIELD. THE WINDSHIELDS CRACKED FOR NO REASON. THE CAR WAS PARKED IN OUR DRIVEWAY
Corrective Action:
WE'RE ON OUR 3RD WINDSHIELD. THE WINDSHIELDS CRACKED FOR NO REASON. THE CAR WAS PARKED IN OUR DRIVEWAY
Additional Notes:
WE'RE ON OUR 3RD WINDSHIELD. THE WINDSHIELDS CRACKED FOR NO REASON. THE CAR WAS PARKED IN OUR DRIVEWAY
Mfg Campaign: 11271342
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
AROUND JANUARY THIS YEAR MY WINDSHIELD CRACKED AS SOON AS I GOT OUT FROM THE GARAGE(64 DREGREES) TO THE DRIVEWAY(39 DEGREES). I WENT TO THE LOCAL DEALER AND THE SERVICE ADVISOR RUN A BALL AROUND THE GLASS CRACK AND SUDDENLY STOPPED AND FORCEFULLY PUSHED AGAINST THE PEN AGAINST THE GLASS AND SAID THAT WAS AN IMPACT. I LOOKED AT THE AREA OF THE GLASS IMPACT BUT ALL I SAW WAS THE DENT THAT THE PEN LEFT. THE DEALER REFUSED TO REPLACE THE GLASS DUE TO AN IMPACT AND REFERRED TO MY AUTO INSURANCE. I PUT A CLAIM AND PAID MY $500 DEDUCTIBLE TO REPLACE THE WINDSHIELD. IN RETROSPECTIVE I KNEW IT WAS NO IMPACT AND WHEN I TOOK THE CAR TO THE DEALER THEY DID NOT HAVE THE INTENTION ON HELPING ME.
Corrective Action:
AROUND JANUARY THIS YEAR MY WINDSHIELD CRACKED AS SOON AS I GOT OUT FROM THE GARAGE(64 DREGREES) TO THE DRIVEWAY(39 DEGREES). I WENT TO THE LOCAL DEALER AND THE SERVICE ADVISOR RUN A BALL AROUND THE GLASS CRACK AND SUDDENLY STOPPED AND FORCEFULLY PUSHED AGAINST THE PEN AGAINST THE GLASS AND SAID THAT WAS AN IMPACT. I LOOKED AT THE AREA OF THE GLASS IMPACT BUT ALL I SAW WAS THE DENT THAT THE PEN LEFT. THE DEALER REFUSED TO REPLACE THE GLASS DUE TO AN IMPACT AND REFERRED TO MY AUTO INSURANCE. I PUT A CLAIM AND PAID MY $500 DEDUCTIBLE TO REPLACE THE WINDSHIELD. IN RETROSPECTIVE I KNEW IT WAS NO IMPACT AND WHEN I TOOK THE CAR TO THE DEALER THEY DID NOT HAVE THE INTENTION ON HELPING ME.
Additional Notes:
AROUND JANUARY THIS YEAR MY WINDSHIELD CRACKED AS SOON AS I GOT OUT FROM THE GARAGE(64 DREGREES) TO THE DRIVEWAY(39 DEGREES). I WENT TO THE LOCAL DEALER AND THE SERVICE ADVISOR RUN A BALL AROUND THE GLASS CRACK AND SUDDENLY STOPPED AND FORCEFULLY PUSHED AGAINST THE PEN AGAINST THE GLASS AND SAID THAT WAS AN IMPACT. I LOOKED AT THE AREA OF THE GLASS IMPACT BUT ALL I SAW WAS THE DENT THAT THE PEN LEFT. THE DEALER REFUSED TO REPLACE THE GLASS DUE TO AN IMPACT AND REFERRED TO MY AUTO INSURANCE. I PUT A CLAIM AND PAID MY $500 DEDUCTIBLE TO REPLACE THE WINDSHIELD. IN RETROSPECTIVE I KNEW IT WAS NO IMPACT AND WHEN I TOOK THE CAR TO THE DEALER THEY DID NOT HAVE THE INTENTION ON HELPING ME.
Mfg Campaign: 11271337
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I RECEIVED A SINGLE MINUTE HIT FROM AN 18-WHEELER WHILE DRIVING ON A FREEWAY AND NOW THAT GROWN WITHIN A MONTH TO COVERING THE WHOLE WINDSHIELD LIKE AN ART DRAWING MY FEAR IS DRIVER ASSIST CAMERA MAY BE AFFECTED PUTTING OTHERS AND ME IN ACCIDENT DANGER
Corrective Action:
I RECEIVED A SINGLE MINUTE HIT FROM AN 18-WHEELER WHILE DRIVING ON A FREEWAY AND NOW THAT GROWN WITHIN A MONTH TO COVERING THE WHOLE WINDSHIELD LIKE AN ART DRAWING MY FEAR IS DRIVER ASSIST CAMERA MAY BE AFFECTED PUTTING OTHERS AND ME IN ACCIDENT DANGER
Additional Notes:
I RECEIVED A SINGLE MINUTE HIT FROM AN 18-WHEELER WHILE DRIVING ON A FREEWAY AND NOW THAT GROWN WITHIN A MONTH TO COVERING THE WHOLE WINDSHIELD LIKE AN ART DRAWING MY FEAR IS DRIVER ASSIST CAMERA MAY BE AFFECTED PUTTING OTHERS AND ME IN ACCIDENT DANGER
Mfg Campaign: 11271364
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED A SECOND TIME JUST A FEW MONTHS AFTER THE NEW WINDSHIELD WAS REPLACED. THE PEBBLE THAT HIT THE WINDSHIELD WASN'T LARGE ON EITHER OCCASION. THE DEALERSHIP CHARGES A LARGE FEE TO CALIBRATE THE EYE SIGHT FEATURE AND THAT CAN ONLY BE DONE AT A DEALERSHIP SO WE CAN'T GET A BETTER/STRONGER WINDSHIELD ANYWHERE ELSE NOR PURCHASE A COMPETITIVELY PRICED ONE. IT FEELS LIKE SUBARU IS MAKING GOOD MONEY OFF OF DEFECTIVE WEAK WINDSHIELDS. IN MY PREVIOUS CAR, A MAZDA 3, I DROVE FOR 12 YEARS WITHOUT A SINGLE CRACK. IN A NEW SUBARU, IT'S HAPPENED TWICE WITHIN A YEAR. BOTH TIMES I WAS DRIVING HIGHWAY SPEEDS BETWEEN 65-70 MPH. BOTH ROCKS WHERE SMALL. THE FIRST TIME WAS BETWEEN CITIES DRIVING BACK FROM LUBBOCK TO DALLAS WHEN A TRUCK SLOWED TO THE RIGHT FOR ME TO PASS. THE 2ND TIME WAS WHILE DRIVING IN RUSH HOUR TRAFFIC ON THE TOLLWAY IN A MIDDLE LANE.
Corrective Action:
WINDSHIELD CRACKED A SECOND TIME JUST A FEW MONTHS AFTER THE NEW WINDSHIELD WAS REPLACED. THE PEBBLE THAT HIT THE WINDSHIELD WASN'T LARGE ON EITHER OCCASION. THE DEALERSHIP CHARGES A LARGE FEE TO CALIBRATE THE EYE SIGHT FEATURE AND THAT CAN ONLY BE DONE AT A DEALERSHIP SO WE CAN'T GET A BETTER/STRONGER WINDSHIELD ANYWHERE ELSE NOR PURCHASE A COMPETITIVELY PRICED ONE. IT FEELS LIKE SUBARU IS MAKING GOOD MONEY OFF OF DEFECTIVE WEAK WINDSHIELDS. IN MY PREVIOUS CAR, A MAZDA 3, I DROVE FOR 12 YEARS WITHOUT A SINGLE CRACK. IN A NEW SUBARU, IT'S HAPPENED TWICE WITHIN A YEAR. BOTH TIMES I WAS DRIVING HIGHWAY SPEEDS BETWEEN 65-70 MPH. BOTH ROCKS WHERE SMALL. THE FIRST TIME WAS BETWEEN CITIES DRIVING BACK FROM LUBBOCK TO DALLAS WHEN A TRUCK SLOWED TO THE RIGHT FOR ME TO PASS. THE 2ND TIME WAS WHILE DRIVING IN RUSH HOUR TRAFFIC ON THE TOLLWAY IN A MIDDLE LANE.
Additional Notes:
WINDSHIELD CRACKED A SECOND TIME JUST A FEW MONTHS AFTER THE NEW WINDSHIELD WAS REPLACED. THE PEBBLE THAT HIT THE WINDSHIELD WASN'T LARGE ON EITHER OCCASION. THE DEALERSHIP CHARGES A LARGE FEE TO CALIBRATE THE EYE SIGHT FEATURE AND THAT CAN ONLY BE DONE AT A DEALERSHIP SO WE CAN'T GET A BETTER/STRONGER WINDSHIELD ANYWHERE ELSE NOR PURCHASE A COMPETITIVELY PRICED ONE. IT FEELS LIKE SUBARU IS MAKING GOOD MONEY OFF OF DEFECTIVE WEAK WINDSHIELDS. IN MY PREVIOUS CAR, A MAZDA 3, I DROVE FOR 12 YEARS WITHOUT A SINGLE CRACK. IN A NEW SUBARU, IT'S HAPPENED TWICE WITHIN A YEAR. BOTH TIMES I WAS DRIVING HIGHWAY SPEEDS BETWEEN 65-70 MPH. BOTH ROCKS WHERE SMALL. THE FIRST TIME WAS BETWEEN CITIES DRIVING BACK FROM LUBBOCK TO DALLAS WHEN A TRUCK SLOWED TO THE RIGHT FOR ME TO PASS. THE 2ND TIME WAS WHILE DRIVING IN RUSH HOUR TRAFFIC ON THE TOLLWAY IN A MIDDLE LANE.
Mfg Campaign: 11271376
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED WHILE IN MOTION, AFFECTED VISIBILITY SO I HAD IT REPLACED.
Corrective Action:
WINDSHIELD CRACKED WHILE IN MOTION, AFFECTED VISIBILITY SO I HAD IT REPLACED.
Additional Notes:
WINDSHIELD CRACKED WHILE IN MOTION, AFFECTED VISIBILITY SO I HAD IT REPLACED.
Mfg Campaign: 11271409
Recall Date: Oct 27, 2019
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