Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQV-57
Recall Date: Nov 24, 2015
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQU-56
Recall Date: Aug 10, 2015
Consumer Complaints
741 ComplaintsSubaru Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
THE CENTER SEATBELT IN THE BACK SEAT ( THE ONE THAT COMES DOWN FROM THE ROOF OF THE VEHICLE) HAS FRAYED AND BECOME TORN THREE TIMES IN 20 MONTHS. THE FIRST REPAIR WAS DONE DEC 21, 2016, SECOND WAS OCT 27,2017 AND THE MOST RECENT WAS FEB 13,2018. THE BELT SYSTEM HAS BEEN REPORTED AS REPLACED ALL THREE TIMES, BUT IT KEEPS OCCURRING IN THE SAME PLACE AND MANNER EACH TIME. I AM CONTINUALLY TOLD THAT THIS IS FROM OUTSIDE FORCES, BUT HAVE INVESTIGATED AND DON'T BELIEVE THIS TO BE TRUE AT ALL, MY CHILDREN RIDE BACK THERE, TOYS AND OTHER OBJECTS ARE NOT BROUGHT INTO THE VEHICLE AND THE BOOSTER THAT IS OCCASIONALLY USED THERE HAS BEEN RULED OUT BY SUBARU.. I WAS TOLD THAT SINCE 2013 14 BELTS HAVE BEEN REPLACED BY THEY GENERAL PARTS MANAGER IN MY DISTRICT, AND THREE OF THEM HAVE BEEN MY CAR. I HAVE LEASED THIS WITH THE INTENTION TO OWN, BUT NOW FEEL THAT IF THIS HAS OCCURRED 3 TIMES IN 20 MONTHS THIS CAR IS NOT SAFE FOR MY CHILDREN. SUBARU ISN'T BEING MUCH HELP, I NEED ANSWERS SO THAT I CAN GUARANTEE MY CHILDREN ARE SAFELY SECURED IN THIS CAR.
Corrective Action:
THE CENTER SEATBELT IN THE BACK SEAT ( THE ONE THAT COMES DOWN FROM THE ROOF OF THE VEHICLE) HAS FRAYED AND BECOME TORN THREE TIMES IN 20 MONTHS. THE FIRST REPAIR WAS DONE DEC 21, 2016, SECOND WAS OCT 27,2017 AND THE MOST RECENT WAS FEB 13,2018. THE BELT SYSTEM HAS BEEN REPORTED AS REPLACED ALL THREE TIMES, BUT IT KEEPS OCCURRING IN THE SAME PLACE AND MANNER EACH TIME. I AM CONTINUALLY TOLD THAT THIS IS FROM OUTSIDE FORCES, BUT HAVE INVESTIGATED AND DON'T BELIEVE THIS TO BE TRUE AT ALL, MY CHILDREN RIDE BACK THERE, TOYS AND OTHER OBJECTS ARE NOT BROUGHT INTO THE VEHICLE AND THE BOOSTER THAT IS OCCASIONALLY USED THERE HAS BEEN RULED OUT BY SUBARU.. I WAS TOLD THAT SINCE 2013 14 BELTS HAVE BEEN REPLACED BY THEY GENERAL PARTS MANAGER IN MY DISTRICT, AND THREE OF THEM HAVE BEEN MY CAR. I HAVE LEASED THIS WITH THE INTENTION TO OWN, BUT NOW FEEL THAT IF THIS HAS OCCURRED 3 TIMES IN 20 MONTHS THIS CAR IS NOT SAFE FOR MY CHILDREN. SUBARU ISN'T BEING MUCH HELP, I NEED ANSWERS SO THAT I CAN GUARANTEE MY CHILDREN ARE SAFELY SECURED IN THIS CAR.
Additional Notes:
THE CENTER SEATBELT IN THE BACK SEAT ( THE ONE THAT COMES DOWN FROM THE ROOF OF THE VEHICLE) HAS FRAYED AND BECOME TORN THREE TIMES IN 20 MONTHS. THE FIRST REPAIR WAS DONE DEC 21, 2016, SECOND WAS OCT 27,2017 AND THE MOST RECENT WAS FEB 13,2018. THE BELT SYSTEM HAS BEEN REPORTED AS REPLACED ALL THREE TIMES, BUT IT KEEPS OCCURRING IN THE SAME PLACE AND MANNER EACH TIME. I AM CONTINUALLY TOLD THAT THIS IS FROM OUTSIDE FORCES, BUT HAVE INVESTIGATED AND DON'T BELIEVE THIS TO BE TRUE AT ALL, MY CHILDREN RIDE BACK THERE, TOYS AND OTHER OBJECTS ARE NOT BROUGHT INTO THE VEHICLE AND THE BOOSTER THAT IS OCCASIONALLY USED THERE HAS BEEN RULED OUT BY SUBARU.. I WAS TOLD THAT SINCE 2013 14 BELTS HAVE BEEN REPLACED BY THEY GENERAL PARTS MANAGER IN MY DISTRICT, AND THREE OF THEM HAVE BEEN MY CAR. I HAVE LEASED THIS WITH THE INTENTION TO OWN, BUT NOW FEEL THAT IF THIS HAS OCCURRED 3 TIMES IN 20 MONTHS THIS CAR IS NOT SAFE FOR MY CHILDREN. SUBARU ISN'T BEING MUCH HELP, I NEED ANSWERS SO THAT I CAN GUARANTEE MY CHILDREN ARE SAFELY SECURED IN THIS CAR.
Mfg Campaign: 11075241
Recall Date: Feb 27, 2018
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FRONT WINDOWS KEEP GIVING TROUBLE. I HAVE GONE TO DEALER SEVERAL TIMES FOR THIS ISSUE WITHOUT ANY LONG TERM RESOLUTION. FRONT PASSENGER WINDOW AND DRIVER WINDOW ROLLS UP AND DOWN SEVERAL TIMES WHEN YOU TRY TO CLOSE IT. THIS OCCURS WHEN THE CAR IS STATIONARY AS WELL AS DRIVING. THIS IS VERY INCONVENIENT IN IN-CLIMATE WEATHER AND CAN POSE A SAFETY ISSUE.
Corrective Action:
FRONT WINDOWS KEEP GIVING TROUBLE. I HAVE GONE TO DEALER SEVERAL TIMES FOR THIS ISSUE WITHOUT ANY LONG TERM RESOLUTION. FRONT PASSENGER WINDOW AND DRIVER WINDOW ROLLS UP AND DOWN SEVERAL TIMES WHEN YOU TRY TO CLOSE IT. THIS OCCURS WHEN THE CAR IS STATIONARY AS WELL AS DRIVING. THIS IS VERY INCONVENIENT IN IN-CLIMATE WEATHER AND CAN POSE A SAFETY ISSUE.
Additional Notes:
FRONT WINDOWS KEEP GIVING TROUBLE. I HAVE GONE TO DEALER SEVERAL TIMES FOR THIS ISSUE WITHOUT ANY LONG TERM RESOLUTION. FRONT PASSENGER WINDOW AND DRIVER WINDOW ROLLS UP AND DOWN SEVERAL TIMES WHEN YOU TRY TO CLOSE IT. THIS OCCURS WHEN THE CAR IS STATIONARY AS WELL AS DRIVING. THIS IS VERY INCONVENIENT IN IN-CLIMATE WEATHER AND CAN POSE A SAFETY ISSUE.
Mfg Campaign: 11073604
Recall Date: Feb 19, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUDDEN 6" CRACK IN WINDSHIELD ORIGINATING ON THE LOWER EDGE UNDER THE WIPERS. I HAD DRIVEN THE CAR HOME FOR LUNCH AND BACK TO WORK AT 1:15PM AND THE CRACK WAS NOT THERE. WHEN I GOT OFF WORK AT 4PM THE CRACK WAS THERE. DROVE CAR HOME AND PUT IT IN THE GARAGE. THE NEXT MORNING AT 7AM THE CRACK WAS APPROXIMATELY 12" LONG RUNNING AT A DIAGONAL TOWARDS THE OUTER EDGE OF THE WINDSHIELD.
Corrective Action:
SUDDEN 6" CRACK IN WINDSHIELD ORIGINATING ON THE LOWER EDGE UNDER THE WIPERS. I HAD DRIVEN THE CAR HOME FOR LUNCH AND BACK TO WORK AT 1:15PM AND THE CRACK WAS NOT THERE. WHEN I GOT OFF WORK AT 4PM THE CRACK WAS THERE. DROVE CAR HOME AND PUT IT IN THE GARAGE. THE NEXT MORNING AT 7AM THE CRACK WAS APPROXIMATELY 12" LONG RUNNING AT A DIAGONAL TOWARDS THE OUTER EDGE OF THE WINDSHIELD.
Additional Notes:
SUDDEN 6" CRACK IN WINDSHIELD ORIGINATING ON THE LOWER EDGE UNDER THE WIPERS. I HAD DRIVEN THE CAR HOME FOR LUNCH AND BACK TO WORK AT 1:15PM AND THE CRACK WAS NOT THERE. WHEN I GOT OFF WORK AT 4PM THE CRACK WAS THERE. DROVE CAR HOME AND PUT IT IN THE GARAGE. THE NEXT MORNING AT 7AM THE CRACK WAS APPROXIMATELY 12" LONG RUNNING AT A DIAGONAL TOWARDS THE OUTER EDGE OF THE WINDSHIELD.
Mfg Campaign: 11072064
Recall Date: Feb 10, 2018
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
WHEN DRIVING ON SNOW AND ICE WITH GEAR IN THE BACK OR REAR SEAR PASSENGERS THE CAR CAN BECOME VERY UNSTABLE. THE BACKEND WILL START CHANGING DIRECTIONS ON ITS OWN, THIS IS REFERRED TO AS GHOST WALKING BY SEVERAL OTHER PEOPLE POSTING ON THE INTERNET. FROM WHAT I UNDERSTAND IT IS A DESIGN PROBLEM THAT ALLOWS THE CAMBER ADJUSTMENT TO CHANGE WHEN WEIGHT IS ADDED TO THE REAR OF THE CAR. IT IS A REAL PROBLEM AND SOMEONE IS GOING TO GET KILLED.
Corrective Action:
WHEN DRIVING ON SNOW AND ICE WITH GEAR IN THE BACK OR REAR SEAR PASSENGERS THE CAR CAN BECOME VERY UNSTABLE. THE BACKEND WILL START CHANGING DIRECTIONS ON ITS OWN, THIS IS REFERRED TO AS GHOST WALKING BY SEVERAL OTHER PEOPLE POSTING ON THE INTERNET. FROM WHAT I UNDERSTAND IT IS A DESIGN PROBLEM THAT ALLOWS THE CAMBER ADJUSTMENT TO CHANGE WHEN WEIGHT IS ADDED TO THE REAR OF THE CAR. IT IS A REAL PROBLEM AND SOMEONE IS GOING TO GET KILLED.
Additional Notes:
WHEN DRIVING ON SNOW AND ICE WITH GEAR IN THE BACK OR REAR SEAR PASSENGERS THE CAR CAN BECOME VERY UNSTABLE. THE BACKEND WILL START CHANGING DIRECTIONS ON ITS OWN, THIS IS REFERRED TO AS GHOST WALKING BY SEVERAL OTHER PEOPLE POSTING ON THE INTERNET. FROM WHAT I UNDERSTAND IT IS A DESIGN PROBLEM THAT ALLOWS THE CAMBER ADJUSTMENT TO CHANGE WHEN WEIGHT IS ADDED TO THE REAR OF THE CAR. IT IS A REAL PROBLEM AND SOMEONE IS GOING TO GET KILLED.
Mfg Campaign: 11071692
Recall Date: Feb 8, 2018
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
KEY STICKS IN THE IGNITION AND WILL NOT COME OUT. THE FAILING PARK POSITION SWITCH DID NOT ALLOW THE KEY TO BE TURNED TO THE FULLY OFF POSITION FOR KEY REMOVAL.
Corrective Action:
KEY STICKS IN THE IGNITION AND WILL NOT COME OUT. THE FAILING PARK POSITION SWITCH DID NOT ALLOW THE KEY TO BE TURNED TO THE FULLY OFF POSITION FOR KEY REMOVAL.
Additional Notes:
KEY STICKS IN THE IGNITION AND WILL NOT COME OUT. THE FAILING PARK POSITION SWITCH DID NOT ALLOW THE KEY TO BE TURNED TO THE FULLY OFF POSITION FOR KEY REMOVAL.
Mfg Campaign: 11066187
Recall Date: Feb 1, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
DRIVING ON HIGHWAY IN 18F WEATHER WITH LIGHT SNOW AND PREVIOUSLY PLOWED ROAD. NO ISSUES DRIVING AROUND 50-60 MPH UNTIL PASSING UNDER A HIGHWAY OVERPASS. THE CAR TURNED INTO THE OTHER LANE AND THEN CORRECTED ITSELF. THIS KEPT ON HAPPENING AT ALMOST EVERY OVERPASS WE WENT UNDER. SLOWING DOWN REDUCED THE DEGREE OF VEERING BUT WE KEPT EXPERIENCING THE WOBBLE EFFECT AS WE CROSSED UNDER EACH OVERPASS. ALMOST LIKE THE TRACTION CONTROL SYSTEM WAS "SLOW IN RESPONDING". TOOK TO THE DEALER BUT THEY REPORTED THAT THEY COULD NOT FIND ANY ISSUES WITH THE VEHICLE. DEALER SUGGESTED I BRING THE CAR IN AND HAVE A TECH RIDE WITH ME NEXT TIME THERE IS A SIMILAR WEATHER PATTERN.
Corrective Action:
DRIVING ON HIGHWAY IN 18F WEATHER WITH LIGHT SNOW AND PREVIOUSLY PLOWED ROAD. NO ISSUES DRIVING AROUND 50-60 MPH UNTIL PASSING UNDER A HIGHWAY OVERPASS. THE CAR TURNED INTO THE OTHER LANE AND THEN CORRECTED ITSELF. THIS KEPT ON HAPPENING AT ALMOST EVERY OVERPASS WE WENT UNDER. SLOWING DOWN REDUCED THE DEGREE OF VEERING BUT WE KEPT EXPERIENCING THE WOBBLE EFFECT AS WE CROSSED UNDER EACH OVERPASS. ALMOST LIKE THE TRACTION CONTROL SYSTEM WAS "SLOW IN RESPONDING". TOOK TO THE DEALER BUT THEY REPORTED THAT THEY COULD NOT FIND ANY ISSUES WITH THE VEHICLE. DEALER SUGGESTED I BRING THE CAR IN AND HAVE A TECH RIDE WITH ME NEXT TIME THERE IS A SIMILAR WEATHER PATTERN.
Additional Notes:
DRIVING ON HIGHWAY IN 18F WEATHER WITH LIGHT SNOW AND PREVIOUSLY PLOWED ROAD. NO ISSUES DRIVING AROUND 50-60 MPH UNTIL PASSING UNDER A HIGHWAY OVERPASS. THE CAR TURNED INTO THE OTHER LANE AND THEN CORRECTED ITSELF. THIS KEPT ON HAPPENING AT ALMOST EVERY OVERPASS WE WENT UNDER. SLOWING DOWN REDUCED THE DEGREE OF VEERING BUT WE KEPT EXPERIENCING THE WOBBLE EFFECT AS WE CROSSED UNDER EACH OVERPASS. ALMOST LIKE THE TRACTION CONTROL SYSTEM WAS "SLOW IN RESPONDING". TOOK TO THE DEALER BUT THEY REPORTED THAT THEY COULD NOT FIND ANY ISSUES WITH THE VEHICLE. DEALER SUGGESTED I BRING THE CAR IN AND HAVE A TECH RIDE WITH ME NEXT TIME THERE IS A SIMILAR WEATHER PATTERN.
Mfg Campaign: 11064456
Recall Date: Jan 23, 2018
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MOON ROOF GLASS SHATTERED WITHOUT APPARENT CAUSE, WHILE DRIVING ON INTERSTATE HIGHWAY AT SPEED LIMIT IN GOOD WEATHER AND IN AN AREA WITHOUT TRAFFIC, OVERPASSES, TREES OR OTHER KNOWN HAZARDS TO GLASS. THOUGHT AT FIRST THAT I WAS MYSTERIOUSLY HIT BY ANOTHER VEHICLE FROM NOWHERE, BASED ON THE LOUD NOISE WHEN THE GLASS BROKE. FORTUNATELY, I WAS NOT IN HEAVY TRAFFIC, WHERE I MAY HAVE TAKEN EVASIVE ACTION TO AVOID ANOTHER APPARENT COLLISION. DEALER SAID THE NEEDED REPAIRS WERE NOT COVERED, SO I HAD THE WORK COMPLETED BY A LOCAL GLASS SHOP FOR $325 (RECEIPT IN MY FILES).
Corrective Action:
MOON ROOF GLASS SHATTERED WITHOUT APPARENT CAUSE, WHILE DRIVING ON INTERSTATE HIGHWAY AT SPEED LIMIT IN GOOD WEATHER AND IN AN AREA WITHOUT TRAFFIC, OVERPASSES, TREES OR OTHER KNOWN HAZARDS TO GLASS. THOUGHT AT FIRST THAT I WAS MYSTERIOUSLY HIT BY ANOTHER VEHICLE FROM NOWHERE, BASED ON THE LOUD NOISE WHEN THE GLASS BROKE. FORTUNATELY, I WAS NOT IN HEAVY TRAFFIC, WHERE I MAY HAVE TAKEN EVASIVE ACTION TO AVOID ANOTHER APPARENT COLLISION. DEALER SAID THE NEEDED REPAIRS WERE NOT COVERED, SO I HAD THE WORK COMPLETED BY A LOCAL GLASS SHOP FOR $325 (RECEIPT IN MY FILES).
Additional Notes:
MOON ROOF GLASS SHATTERED WITHOUT APPARENT CAUSE, WHILE DRIVING ON INTERSTATE HIGHWAY AT SPEED LIMIT IN GOOD WEATHER AND IN AN AREA WITHOUT TRAFFIC, OVERPASSES, TREES OR OTHER KNOWN HAZARDS TO GLASS. THOUGHT AT FIRST THAT I WAS MYSTERIOUSLY HIT BY ANOTHER VEHICLE FROM NOWHERE, BASED ON THE LOUD NOISE WHEN THE GLASS BROKE. FORTUNATELY, I WAS NOT IN HEAVY TRAFFIC, WHERE I MAY HAVE TAKEN EVASIVE ACTION TO AVOID ANOTHER APPARENT COLLISION. DEALER SAID THE NEEDED REPAIRS WERE NOT COVERED, SO I HAD THE WORK COMPLETED BY A LOCAL GLASS SHOP FOR $325 (RECEIPT IN MY FILES).
Mfg Campaign: 11063513
Recall Date: Jan 18, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE STARTING BECOMES SLOWER FOR ABOUT 1 WEEK AND THEN IT WILL NOT START AT ALL. I THEN GOT A BOOST FROM A SERVICE GARAGE IN THE FIRST INSTANCE AND DROVE THE CAR TO MY SELLING DEALER 40 KM. AWAY. THEY DID ALL THE TESTING, BATTERY, ALTERNATOR AND IT DID NOT SHOW ANY CODES. THEY ONLY DID DIAGNOSTIC WORK AND NO ACTUAL REPAIRS AND GAVE ME THE PRINT OUT JUST IN CASE IT HAPPENED WHILE WE WERE ON OUR 5 MONTH VACATION IN FLORIDA. THIS HAPPENED AT 25,000 KM ON THE ODOMETER IN SEPTEMBER OF 2017. IT IS NOW JANUARY 15, 2018 AND I AM IN FLORIDA. THE CAR HAS 33,000 KM. ON IT THE EXACT SAME THING HAPPENED, WITH A SLOW TO TURN OVER FOR ABOUT 1 WEEK AND THEN FAILURE TO START. I TESTED THE BATTERY WITH A LOAD TESTER AND IT TESTED AS "BAD" ON THE GUAGE. WE THEN BOOSTED IT TO START AND TESTED THE VOLTAGE FROM THE ALTERNATOR WHICH WAS 14 VOLTS AND THE BATTERY TESTED 12 VOLTS. AFTER A FEW MINUTES OF RUN TIME WE TURNED IT OFF AND IT FAILED TO START AGAIN. AFTER BOOSTING AGAIN I DROVE IT LESS THAN 1 MILE TO MY HOUSE AND LET IT RUN WHILE I CALLED THE ROADSIDE ASSIST AND GOT THE PHONE NUMBER OF THE NEAREST SUBARU DEALER, WHO INFORMED ME THAT ROADSIDE ASSIST WOULD BRING IT TO THE DEALERSHIP AND THEY WOULD TEST IT. IF THE BATTERY WAS BAD THEN THEY WOULD REPLACE IT. AFTER 15 MINUTES I RETURNED TO MY CAR IN THE DRIVEWAY AND TURNED IT OFF. I THEN ATTEMPTED TO START IT SEVERAL TIMES AND EVERY TIME IT STARTED CORRECTLY. MY WIFE THEN DROVE IT 15 KM. TO GET GROCERIES AND IT RESTARTED EVERY TIME THAT SHE LEFT THE STORES. I THEN DID ANOTHER LOAD TEST ON THE BATTERY AND THE NEEDLE NEVER WAVERED FROM THE GREEN AREA OF THE GUAGE. IT LEAVES YOU WONDERING WHEN YOU WILL BE STRANDED IN THE WILDERNESS OR THE SIDE OF AN INTERSTATE HIGHWAY. THANK YOU FOR ANY HELP THAT YOU MAY OFFER.
Corrective Action:
VEHICLE STARTING BECOMES SLOWER FOR ABOUT 1 WEEK AND THEN IT WILL NOT START AT ALL. I THEN GOT A BOOST FROM A SERVICE GARAGE IN THE FIRST INSTANCE AND DROVE THE CAR TO MY SELLING DEALER 40 KM. AWAY. THEY DID ALL THE TESTING, BATTERY, ALTERNATOR AND IT DID NOT SHOW ANY CODES. THEY ONLY DID DIAGNOSTIC WORK AND NO ACTUAL REPAIRS AND GAVE ME THE PRINT OUT JUST IN CASE IT HAPPENED WHILE WE WERE ON OUR 5 MONTH VACATION IN FLORIDA. THIS HAPPENED AT 25,000 KM ON THE ODOMETER IN SEPTEMBER OF 2017. IT IS NOW JANUARY 15, 2018 AND I AM IN FLORIDA. THE CAR HAS 33,000 KM. ON IT THE EXACT SAME THING HAPPENED, WITH A SLOW TO TURN OVER FOR ABOUT 1 WEEK AND THEN FAILURE TO START. I TESTED THE BATTERY WITH A LOAD TESTER AND IT TESTED AS "BAD" ON THE GUAGE. WE THEN BOOSTED IT TO START AND TESTED THE VOLTAGE FROM THE ALTERNATOR WHICH WAS 14 VOLTS AND THE BATTERY TESTED 12 VOLTS. AFTER A FEW MINUTES OF RUN TIME WE TURNED IT OFF AND IT FAILED TO START AGAIN. AFTER BOOSTING AGAIN I DROVE IT LESS THAN 1 MILE TO MY HOUSE AND LET IT RUN WHILE I CALLED THE ROADSIDE ASSIST AND GOT THE PHONE NUMBER OF THE NEAREST SUBARU DEALER, WHO INFORMED ME THAT ROADSIDE ASSIST WOULD BRING IT TO THE DEALERSHIP AND THEY WOULD TEST IT. IF THE BATTERY WAS BAD THEN THEY WOULD REPLACE IT. AFTER 15 MINUTES I RETURNED TO MY CAR IN THE DRIVEWAY AND TURNED IT OFF. I THEN ATTEMPTED TO START IT SEVERAL TIMES AND EVERY TIME IT STARTED CORRECTLY. MY WIFE THEN DROVE IT 15 KM. TO GET GROCERIES AND IT RESTARTED EVERY TIME THAT SHE LEFT THE STORES. I THEN DID ANOTHER LOAD TEST ON THE BATTERY AND THE NEEDLE NEVER WAVERED FROM THE GREEN AREA OF THE GUAGE. IT LEAVES YOU WONDERING WHEN YOU WILL BE STRANDED IN THE WILDERNESS OR THE SIDE OF AN INTERSTATE HIGHWAY. THANK YOU FOR ANY HELP THAT YOU MAY OFFER.
Additional Notes:
VEHICLE STARTING BECOMES SLOWER FOR ABOUT 1 WEEK AND THEN IT WILL NOT START AT ALL. I THEN GOT A BOOST FROM A SERVICE GARAGE IN THE FIRST INSTANCE AND DROVE THE CAR TO MY SELLING DEALER 40 KM. AWAY. THEY DID ALL THE TESTING, BATTERY, ALTERNATOR AND IT DID NOT SHOW ANY CODES. THEY ONLY DID DIAGNOSTIC WORK AND NO ACTUAL REPAIRS AND GAVE ME THE PRINT OUT JUST IN CASE IT HAPPENED WHILE WE WERE ON OUR 5 MONTH VACATION IN FLORIDA. THIS HAPPENED AT 25,000 KM ON THE ODOMETER IN SEPTEMBER OF 2017. IT IS NOW JANUARY 15, 2018 AND I AM IN FLORIDA. THE CAR HAS 33,000 KM. ON IT THE EXACT SAME THING HAPPENED, WITH A SLOW TO TURN OVER FOR ABOUT 1 WEEK AND THEN FAILURE TO START. I TESTED THE BATTERY WITH A LOAD TESTER AND IT TESTED AS "BAD" ON THE GUAGE. WE THEN BOOSTED IT TO START AND TESTED THE VOLTAGE FROM THE ALTERNATOR WHICH WAS 14 VOLTS AND THE BATTERY TESTED 12 VOLTS. AFTER A FEW MINUTES OF RUN TIME WE TURNED IT OFF AND IT FAILED TO START AGAIN. AFTER BOOSTING AGAIN I DROVE IT LESS THAN 1 MILE TO MY HOUSE AND LET IT RUN WHILE I CALLED THE ROADSIDE ASSIST AND GOT THE PHONE NUMBER OF THE NEAREST SUBARU DEALER, WHO INFORMED ME THAT ROADSIDE ASSIST WOULD BRING IT TO THE DEALERSHIP AND THEY WOULD TEST IT. IF THE BATTERY WAS BAD THEN THEY WOULD REPLACE IT. AFTER 15 MINUTES I RETURNED TO MY CAR IN THE DRIVEWAY AND TURNED IT OFF. I THEN ATTEMPTED TO START IT SEVERAL TIMES AND EVERY TIME IT STARTED CORRECTLY. MY WIFE THEN DROVE IT 15 KM. TO GET GROCERIES AND IT RESTARTED EVERY TIME THAT SHE LEFT THE STORES. I THEN DID ANOTHER LOAD TEST ON THE BATTERY AND THE NEEDLE NEVER WAVERED FROM THE GREEN AREA OF THE GUAGE. IT LEAVES YOU WONDERING WHEN YOU WILL BE STRANDED IN THE WILDERNESS OR THE SIDE OF AN INTERSTATE HIGHWAY. THANK YOU FOR ANY HELP THAT YOU MAY OFFER.
Mfg Campaign: 11062973
Recall Date: Jan 16, 2018
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
SUDDEN ACCELERATION: THIS SERIOUS UNSAFE CONDITION RELATES TO MY 2016 OUTBACK LIMITED 2.5L PURCHASED ON 2/29/2016 IN TAMPA FLORIDA. THE EXACT SAME UNSAFE CONDITION HAS HAPPENED TWICE; FIRST IN OCTOBER 2016 AT APPROXIMATELY 8800 MILES, AND SECOND IN DECEMBER 2017 AT APPROXIMATELY 24,000 MILES. DESCRIPTION OF INCIDENT: WHILE SLOWLY PULLING INTO A PARKING SPACE AND GENTLY APPLYING THE BRAKE, THE CAR'S ENGINE RPM ACCELERATED AND I HAD TO BREAK HARD IN ORDER TO STOP THE CAR. I MOVED THE TRANSMISSION TO PARK, BUT THE ENGINE CONTINUED AT HIGH RPM SO I MOVED THE TRANSMISSION TO REVERSE, THEN TO NEUTRAL, THEN I TURNED OFF THE CAR OFF SINCE THE ENGINE WAS STILL AT A HIGH RPM. A NOTICE APPEARED IN MY ODOMETER AREA TO PUT THE CAR IN PARK, WHICH I DID. I THEN RESTARTED IT AND EVERYTHING WAS BACK TO NORMAL AGAIN. NOTE: I DID NOT SIMULTANEOUSLY PUSH THE BREAK AND THE ACCELERATOR TOGETHER WHICH COULD POSSIBLY CAUSE THIS SITUATION. I AM FORTUNATE NOTHING WAS IN FRONT OF ME EITHER TIME. I HOPE NO ONE HAS BEEN INJURED, BUT IT IS LIKELY PROPERTY DAMAGE HAS RESULTED. PLEASE DETERMINE THE CAUSE AND CORRECT THIS POTENTIALLY DEADLY SITUATION. I AM TAKING MY CAR FOR A 24,000 MILE SERVICE ON 1/3/2017 AND WILL DOCUMENT THIS WITH THE DEALER (MASTRO SUBARU) AT THAT TIME. I SUSPECT THIS IS A COMPUTER GLITCH, AND A POTENTIALLY DANGEROUS ONE AT THAT. I ALSO SUSPECT OTHER CAR MANUFACTURERS CAN HAVE THIS SAME ISSUE IF THESE COMPUTERS AND PROGRAMMING ALL COME FROM THE SAME THIRD PARTY.
Corrective Action:
SUDDEN ACCELERATION: THIS SERIOUS UNSAFE CONDITION RELATES TO MY 2016 OUTBACK LIMITED 2.5L PURCHASED ON 2/29/2016 IN TAMPA FLORIDA. THE EXACT SAME UNSAFE CONDITION HAS HAPPENED TWICE; FIRST IN OCTOBER 2016 AT APPROXIMATELY 8800 MILES, AND SECOND IN DECEMBER 2017 AT APPROXIMATELY 24,000 MILES. DESCRIPTION OF INCIDENT: WHILE SLOWLY PULLING INTO A PARKING SPACE AND GENTLY APPLYING THE BRAKE, THE CAR'S ENGINE RPM ACCELERATED AND I HAD TO BREAK HARD IN ORDER TO STOP THE CAR. I MOVED THE TRANSMISSION TO PARK, BUT THE ENGINE CONTINUED AT HIGH RPM SO I MOVED THE TRANSMISSION TO REVERSE, THEN TO NEUTRAL, THEN I TURNED OFF THE CAR OFF SINCE THE ENGINE WAS STILL AT A HIGH RPM. A NOTICE APPEARED IN MY ODOMETER AREA TO PUT THE CAR IN PARK, WHICH I DID. I THEN RESTARTED IT AND EVERYTHING WAS BACK TO NORMAL AGAIN. NOTE: I DID NOT SIMULTANEOUSLY PUSH THE BREAK AND THE ACCELERATOR TOGETHER WHICH COULD POSSIBLY CAUSE THIS SITUATION. I AM FORTUNATE NOTHING WAS IN FRONT OF ME EITHER TIME. I HOPE NO ONE HAS BEEN INJURED, BUT IT IS LIKELY PROPERTY DAMAGE HAS RESULTED. PLEASE DETERMINE THE CAUSE AND CORRECT THIS POTENTIALLY DEADLY SITUATION. I AM TAKING MY CAR FOR A 24,000 MILE SERVICE ON 1/3/2017 AND WILL DOCUMENT THIS WITH THE DEALER (MASTRO SUBARU) AT THAT TIME. I SUSPECT THIS IS A COMPUTER GLITCH, AND A POTENTIALLY DANGEROUS ONE AT THAT. I ALSO SUSPECT OTHER CAR MANUFACTURERS CAN HAVE THIS SAME ISSUE IF THESE COMPUTERS AND PROGRAMMING ALL COME FROM THE SAME THIRD PARTY.
Additional Notes:
SUDDEN ACCELERATION: THIS SERIOUS UNSAFE CONDITION RELATES TO MY 2016 OUTBACK LIMITED 2.5L PURCHASED ON 2/29/2016 IN TAMPA FLORIDA. THE EXACT SAME UNSAFE CONDITION HAS HAPPENED TWICE; FIRST IN OCTOBER 2016 AT APPROXIMATELY 8800 MILES, AND SECOND IN DECEMBER 2017 AT APPROXIMATELY 24,000 MILES. DESCRIPTION OF INCIDENT: WHILE SLOWLY PULLING INTO A PARKING SPACE AND GENTLY APPLYING THE BRAKE, THE CAR'S ENGINE RPM ACCELERATED AND I HAD TO BREAK HARD IN ORDER TO STOP THE CAR. I MOVED THE TRANSMISSION TO PARK, BUT THE ENGINE CONTINUED AT HIGH RPM SO I MOVED THE TRANSMISSION TO REVERSE, THEN TO NEUTRAL, THEN I TURNED OFF THE CAR OFF SINCE THE ENGINE WAS STILL AT A HIGH RPM. A NOTICE APPEARED IN MY ODOMETER AREA TO PUT THE CAR IN PARK, WHICH I DID. I THEN RESTARTED IT AND EVERYTHING WAS BACK TO NORMAL AGAIN. NOTE: I DID NOT SIMULTANEOUSLY PUSH THE BREAK AND THE ACCELERATOR TOGETHER WHICH COULD POSSIBLY CAUSE THIS SITUATION. I AM FORTUNATE NOTHING WAS IN FRONT OF ME EITHER TIME. I HOPE NO ONE HAS BEEN INJURED, BUT IT IS LIKELY PROPERTY DAMAGE HAS RESULTED. PLEASE DETERMINE THE CAUSE AND CORRECT THIS POTENTIALLY DEADLY SITUATION. I AM TAKING MY CAR FOR A 24,000 MILE SERVICE ON 1/3/2017 AND WILL DOCUMENT THIS WITH THE DEALER (MASTRO SUBARU) AT THAT TIME. I SUSPECT THIS IS A COMPUTER GLITCH, AND A POTENTIALLY DANGEROUS ONE AT THAT. I ALSO SUSPECT OTHER CAR MANUFACTURERS CAN HAVE THIS SAME ISSUE IF THESE COMPUTERS AND PROGRAMMING ALL COME FROM THE SAME THIRD PARTY.
Mfg Campaign: 11058042
Recall Date: Jan 2, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR BATTERY DIES COLD WEATHER. NO WARNING. OBVIOUS DEFECT EITHER BATTERY OR ELECTRICAL DRAINAGE. I NOT ONLY OWNER WITH PROBLEM. ON LINE MANY COMPLAINTS WITH BATTERY DYING AND LEAVING ONE STRANDED COLD WEATHER. SUBARU AND DEALER KNOW OF DEFECT WILL NOT WARRANTY PROBLEM. TWICE STUCK WHEN CAR PARKED ON STREET AND GARAGE. WOULDN'T START.
Corrective Action:
CAR BATTERY DIES COLD WEATHER. NO WARNING. OBVIOUS DEFECT EITHER BATTERY OR ELECTRICAL DRAINAGE. I NOT ONLY OWNER WITH PROBLEM. ON LINE MANY COMPLAINTS WITH BATTERY DYING AND LEAVING ONE STRANDED COLD WEATHER. SUBARU AND DEALER KNOW OF DEFECT WILL NOT WARRANTY PROBLEM. TWICE STUCK WHEN CAR PARKED ON STREET AND GARAGE. WOULDN'T START.
Additional Notes:
CAR BATTERY DIES COLD WEATHER. NO WARNING. OBVIOUS DEFECT EITHER BATTERY OR ELECTRICAL DRAINAGE. I NOT ONLY OWNER WITH PROBLEM. ON LINE MANY COMPLAINTS WITH BATTERY DYING AND LEAVING ONE STRANDED COLD WEATHER. SUBARU AND DEALER KNOW OF DEFECT WILL NOT WARRANTY PROBLEM. TWICE STUCK WHEN CAR PARKED ON STREET AND GARAGE. WOULDN'T START.
Mfg Campaign: 11058155
Recall Date: Jan 2, 2018
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE HAD 3 CRACKED WINDSHIELDS SINCE I PURCHASED THE VEHICLE IN MAY OF 2016.
Corrective Action:
I HAVE HAD 3 CRACKED WINDSHIELDS SINCE I PURCHASED THE VEHICLE IN MAY OF 2016.
Additional Notes:
I HAVE HAD 3 CRACKED WINDSHIELDS SINCE I PURCHASED THE VEHICLE IN MAY OF 2016.
Mfg Campaign: 11052459
Recall Date: Dec 5, 2017
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON NOVEMBER 18 WE WERE DRIVING ALONG INTERSTATE 10 WHEN A CRACK APPEARED IN THE WINDSHIELD. THERE IS NO EVIDENCE OF A ROCK HITTING ALTHOUGH WE CAN'T SAY DEFINITELY WHETHER IT DID OR DID NOT
Corrective Action:
ON NOVEMBER 18 WE WERE DRIVING ALONG INTERSTATE 10 WHEN A CRACK APPEARED IN THE WINDSHIELD. THERE IS NO EVIDENCE OF A ROCK HITTING ALTHOUGH WE CAN'T SAY DEFINITELY WHETHER IT DID OR DID NOT
Additional Notes:
ON NOVEMBER 18 WE WERE DRIVING ALONG INTERSTATE 10 WHEN A CRACK APPEARED IN THE WINDSHIELD. THERE IS NO EVIDENCE OF A ROCK HITTING ALTHOUGH WE CAN'T SAY DEFINITELY WHETHER IT DID OR DID NOT
Mfg Campaign: 11047298
Recall Date: Nov 19, 2017
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DURING A 75 MPH DRIVE ON AN INTERSTATE HWY THE MOONROOF EXPLODED. DUE TO CIRCUMSTANCES WE COULD NOT VISIT A DEALER AND WERE COMPELLED TO TAPE A TEMPORARY COVER TO THE VEHICLE TO LIMIT WIND NOISE. LATER IN THE TRIP RAIN OCCURRED, WHICH LEAKED INTO THE VEHICLE DAMAGING THE INTERIOR.
Corrective Action:
DURING A 75 MPH DRIVE ON AN INTERSTATE HWY THE MOONROOF EXPLODED. DUE TO CIRCUMSTANCES WE COULD NOT VISIT A DEALER AND WERE COMPELLED TO TAPE A TEMPORARY COVER TO THE VEHICLE TO LIMIT WIND NOISE. LATER IN THE TRIP RAIN OCCURRED, WHICH LEAKED INTO THE VEHICLE DAMAGING THE INTERIOR.
Additional Notes:
DURING A 75 MPH DRIVE ON AN INTERSTATE HWY THE MOONROOF EXPLODED. DUE TO CIRCUMSTANCES WE COULD NOT VISIT A DEALER AND WERE COMPELLED TO TAPE A TEMPORARY COVER TO THE VEHICLE TO LIMIT WIND NOISE. LATER IN THE TRIP RAIN OCCURRED, WHICH LEAKED INTO THE VEHICLE DAMAGING THE INTERIOR.
Mfg Campaign: 11045253
Recall Date: Nov 10, 2017
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON 09/19/2017 I HAVE BROUGHT OUR VEHICLE TO LITHIA RENO SUBARU FOR SERVICE ON THE FRONT PASSENGER DOOR PANEL. WHEN THE DOOR HANDLE WAS PULLED ON WHILE CLOSING THE DOOR, THE DOOR PANEL PULLED IN EXCESSIVELY. LITHIA RENO SUBARU DETERMINED THAT THREE SCREWS WERE MISSING ON INNER DOOR PANEL. I BELIEVE THIS DEFECT EXISTED FROM THE TIME THE VEHICLE WAS FIRST ASSEMBLED AT THE FACTORY. THIS DEFECT WAS NOT COVERED BY MANUFACTURER WARRANTY.
Corrective Action:
ON 09/19/2017 I HAVE BROUGHT OUR VEHICLE TO LITHIA RENO SUBARU FOR SERVICE ON THE FRONT PASSENGER DOOR PANEL. WHEN THE DOOR HANDLE WAS PULLED ON WHILE CLOSING THE DOOR, THE DOOR PANEL PULLED IN EXCESSIVELY. LITHIA RENO SUBARU DETERMINED THAT THREE SCREWS WERE MISSING ON INNER DOOR PANEL. I BELIEVE THIS DEFECT EXISTED FROM THE TIME THE VEHICLE WAS FIRST ASSEMBLED AT THE FACTORY. THIS DEFECT WAS NOT COVERED BY MANUFACTURER WARRANTY.
Additional Notes:
ON 09/19/2017 I HAVE BROUGHT OUR VEHICLE TO LITHIA RENO SUBARU FOR SERVICE ON THE FRONT PASSENGER DOOR PANEL. WHEN THE DOOR HANDLE WAS PULLED ON WHILE CLOSING THE DOOR, THE DOOR PANEL PULLED IN EXCESSIVELY. LITHIA RENO SUBARU DETERMINED THAT THREE SCREWS WERE MISSING ON INNER DOOR PANEL. I BELIEVE THIS DEFECT EXISTED FROM THE TIME THE VEHICLE WAS FIRST ASSEMBLED AT THE FACTORY. THIS DEFECT WAS NOT COVERED BY MANUFACTURER WARRANTY.
Mfg Campaign: 11041415
Recall Date: Oct 30, 2017
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING ON THE HIGHWAY EARLY IN THE MORNING, NO OTHER CARS AROUND, HEARD A LOUD POP FOLLOWED BY A LARGE UPSIDE DOWN "L" CRACK COMING FROM THE BOTTOM.
Corrective Action:
DRIVING ON THE HIGHWAY EARLY IN THE MORNING, NO OTHER CARS AROUND, HEARD A LOUD POP FOLLOWED BY A LARGE UPSIDE DOWN "L" CRACK COMING FROM THE BOTTOM.
Additional Notes:
DRIVING ON THE HIGHWAY EARLY IN THE MORNING, NO OTHER CARS AROUND, HEARD A LOUD POP FOLLOWED BY A LARGE UPSIDE DOWN "L" CRACK COMING FROM THE BOTTOM.
Mfg Campaign: 11025142
Recall Date: Sep 23, 2017
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAD DIFFICULTY SEVERAL TIMES REMOVING THE KEY FROM THE IGNITION. THE LAST TIME THIS HAPPENED, I WAS ABLE TO REMOVE THE KEY, BUT THE CAR DIED. I CALLED THE DEALER AND THEY GAVE ME THE LOCAL TOWING COMPANY. NAPLETON SUBARU KEPT THE CAR FOR TWO DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. I HAVE BEEN AFRAID TO DRIVE THE CAR ON THE HIGHWAY, OR GO TOO FAR FROM HOME.
Corrective Action:
I HAD DIFFICULTY SEVERAL TIMES REMOVING THE KEY FROM THE IGNITION. THE LAST TIME THIS HAPPENED, I WAS ABLE TO REMOVE THE KEY, BUT THE CAR DIED. I CALLED THE DEALER AND THEY GAVE ME THE LOCAL TOWING COMPANY. NAPLETON SUBARU KEPT THE CAR FOR TWO DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. I HAVE BEEN AFRAID TO DRIVE THE CAR ON THE HIGHWAY, OR GO TOO FAR FROM HOME.
Additional Notes:
I HAD DIFFICULTY SEVERAL TIMES REMOVING THE KEY FROM THE IGNITION. THE LAST TIME THIS HAPPENED, I WAS ABLE TO REMOVE THE KEY, BUT THE CAR DIED. I CALLED THE DEALER AND THEY GAVE ME THE LOCAL TOWING COMPANY. NAPLETON SUBARU KEPT THE CAR FOR TWO DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. I HAVE BEEN AFRAID TO DRIVE THE CAR ON THE HIGHWAY, OR GO TOO FAR FROM HOME.
Mfg Campaign: 11024212
Recall Date: Sep 19, 2017
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I HAD DIFFICULTY SEVERAL TIMES REMOVING THE KEY FROM THE IGNITION. THE LAST TIME THIS HAPPENED, I WAS ABLE TO REMOVE THE KEY, BUT THE CAR DIED. I CALLED THE DEALER AND THEY GAVE ME THE LOCAL TOWING COMPANY. NAPLETON SUBARU KEPT THE CAR FOR TWO DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. I HAVE BEEN AFRAID TO DRIVE THE CAR ON THE HIGHWAY, OR GO TOO FAR FROM HOME.
Corrective Action:
I HAD DIFFICULTY SEVERAL TIMES REMOVING THE KEY FROM THE IGNITION. THE LAST TIME THIS HAPPENED, I WAS ABLE TO REMOVE THE KEY, BUT THE CAR DIED. I CALLED THE DEALER AND THEY GAVE ME THE LOCAL TOWING COMPANY. NAPLETON SUBARU KEPT THE CAR FOR TWO DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. I HAVE BEEN AFRAID TO DRIVE THE CAR ON THE HIGHWAY, OR GO TOO FAR FROM HOME.
Additional Notes:
I HAD DIFFICULTY SEVERAL TIMES REMOVING THE KEY FROM THE IGNITION. THE LAST TIME THIS HAPPENED, I WAS ABLE TO REMOVE THE KEY, BUT THE CAR DIED. I CALLED THE DEALER AND THEY GAVE ME THE LOCAL TOWING COMPANY. NAPLETON SUBARU KEPT THE CAR FOR TWO DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. I HAVE BEEN AFRAID TO DRIVE THE CAR ON THE HIGHWAY, OR GO TOO FAR FROM HOME.
Mfg Campaign: 11024212
Recall Date: Sep 19, 2017
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAD DIFFICULTY SEVERAL TIMES REMOVING THE KEY FROM THE IGNITION. THE LAST TIME THIS HAPPENED, I WAS ABLE TO REMOVE THE KEY, BUT THE CAR DIED. I CALLED THE DEALER AND THEY GAVE ME THE LOCAL TOWING COMPANY. NAPLETON SUBARU KEPT THE CAR FOR TWO DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. I HAVE BEEN AFRAID TO DRIVE THE CAR ON THE HIGHWAY, OR GO TOO FAR FROM HOME.
Corrective Action:
I HAD DIFFICULTY SEVERAL TIMES REMOVING THE KEY FROM THE IGNITION. THE LAST TIME THIS HAPPENED, I WAS ABLE TO REMOVE THE KEY, BUT THE CAR DIED. I CALLED THE DEALER AND THEY GAVE ME THE LOCAL TOWING COMPANY. NAPLETON SUBARU KEPT THE CAR FOR TWO DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. I HAVE BEEN AFRAID TO DRIVE THE CAR ON THE HIGHWAY, OR GO TOO FAR FROM HOME.
Additional Notes:
I HAD DIFFICULTY SEVERAL TIMES REMOVING THE KEY FROM THE IGNITION. THE LAST TIME THIS HAPPENED, I WAS ABLE TO REMOVE THE KEY, BUT THE CAR DIED. I CALLED THE DEALER AND THEY GAVE ME THE LOCAL TOWING COMPANY. NAPLETON SUBARU KEPT THE CAR FOR TWO DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. I HAVE BEEN AFRAID TO DRIVE THE CAR ON THE HIGHWAY, OR GO TOO FAR FROM HOME.
Mfg Campaign: 11024212
Recall Date: Sep 19, 2017
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD DEVELOPED A CRACK WHILE THE VEHICLE WAS PARKED. THERE WAS NO DAMAGE FROM THE ROAD OR OTHER SOURCES. THIS PROBLEM HAS BEEN REPORTED BY DOZENS OF OWNERS OF SUBARU OUTBACKS, ESPECIALLY ONES WITH THE SUBARU EYESIGHT SAFETY SYSTEM, WHICH MY VEHICLE HAS.
Corrective Action:
THE WINDSHIELD DEVELOPED A CRACK WHILE THE VEHICLE WAS PARKED. THERE WAS NO DAMAGE FROM THE ROAD OR OTHER SOURCES. THIS PROBLEM HAS BEEN REPORTED BY DOZENS OF OWNERS OF SUBARU OUTBACKS, ESPECIALLY ONES WITH THE SUBARU EYESIGHT SAFETY SYSTEM, WHICH MY VEHICLE HAS.
Additional Notes:
THE WINDSHIELD DEVELOPED A CRACK WHILE THE VEHICLE WAS PARKED. THERE WAS NO DAMAGE FROM THE ROAD OR OTHER SOURCES. THIS PROBLEM HAS BEEN REPORTED BY DOZENS OF OWNERS OF SUBARU OUTBACKS, ESPECIALLY ONES WITH THE SUBARU EYESIGHT SAFETY SYSTEM, WHICH MY VEHICLE HAS.
Mfg Campaign: 11022393
Recall Date: Sep 8, 2017
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD DEVELOPED A FISSURE OVER 2 FEET LONG WITH NO KNOWN (VISIBLE OR AUDIBLE IMPACT) I SIMPLY NOTICED IT AS I WAS DRIVING HOME AND IT WAS NOT THERE WHEN I LEFT HOME. IT STARTS IN THE LOWER PASSENGER SIDE UNDER THE BLACK PORTION AND RUNS HALF WAY ACROSS THE WINDSHIELD.
Corrective Action:
THE WINDSHIELD DEVELOPED A FISSURE OVER 2 FEET LONG WITH NO KNOWN (VISIBLE OR AUDIBLE IMPACT) I SIMPLY NOTICED IT AS I WAS DRIVING HOME AND IT WAS NOT THERE WHEN I LEFT HOME. IT STARTS IN THE LOWER PASSENGER SIDE UNDER THE BLACK PORTION AND RUNS HALF WAY ACROSS THE WINDSHIELD.
Additional Notes:
THE WINDSHIELD DEVELOPED A FISSURE OVER 2 FEET LONG WITH NO KNOWN (VISIBLE OR AUDIBLE IMPACT) I SIMPLY NOTICED IT AS I WAS DRIVING HOME AND IT WAS NOT THERE WHEN I LEFT HOME. IT STARTS IN THE LOWER PASSENGER SIDE UNDER THE BLACK PORTION AND RUNS HALF WAY ACROSS THE WINDSHIELD.
Mfg Campaign: 11021726
Recall Date: Sep 6, 2017
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