Complaints & Recalls
Consumer Complaints
761 ComplaintsSubaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I WAS DRIVING HOME IT WAS DARK AND RAINING. SOMETHING HIT MY WINDSHIELD WHEN I WOKE UP ON SATURDAY I SAW A BIG CRACK IN THE WINDSHIELD
Corrective Action:
I WAS DRIVING HOME IT WAS DARK AND RAINING. SOMETHING HIT MY WINDSHIELD WHEN I WOKE UP ON SATURDAY I SAW A BIG CRACK IN THE WINDSHIELD
Additional Notes:
I WAS DRIVING HOME IT WAS DARK AND RAINING. SOMETHING HIT MY WINDSHIELD WHEN I WOKE UP ON SATURDAY I SAW A BIG CRACK IN THE WINDSHIELD
Mfg Campaign: 11378625
Recall Date: Dec 9, 2020
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
I WAS DRIVING HOME IT WAS DARK AND RAINING. SOMETHING HIT MY WINDSHIELD WHEN I WOKE UP ON SATURDAY I SAW A BIG CRACK IN THE WINDSHIELD
Corrective Action:
I WAS DRIVING HOME IT WAS DARK AND RAINING. SOMETHING HIT MY WINDSHIELD WHEN I WOKE UP ON SATURDAY I SAW A BIG CRACK IN THE WINDSHIELD
Additional Notes:
I WAS DRIVING HOME IT WAS DARK AND RAINING. SOMETHING HIT MY WINDSHIELD WHEN I WOKE UP ON SATURDAY I SAW A BIG CRACK IN THE WINDSHIELD
Mfg Campaign: 11378625
Recall Date: Dec 9, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY CAR DEVELOPED A CRACK ON THE WINDSHIELD OVERNIGHT WHEN IT WAS PARKED IN THE GARAGE. THE CRACK WASN'T THERE IN THE NIGHT, AND THE CAR WAS DRIVEN LOCALLY FOR THE PAST FEW DAYS TO GO TO WORK AND BACK. I AM GENERALLY KNOWN TO MY FRIENDS AS ONE OF THE SAFEST DRIVERS AROUND AND I TRY TO DRIVE AS DEFENSIVELY AS POSSIBLE. I DO NOT RECALL ANY DEBRIS OR STONES HITTING MY CAR. THE CRACK IS BIG AND IT CANNOT BE MASKED BY OTHER MEASURES. I DID NOT EXPECT A CAR WHICH I HAVE BEEN DRIVING JUST FOR 2 MONTHS TO DEVELOP SUCH AN ISSUE. ON THE CONTRARY I HAVE OWNED MY 2004 LEXUS ES330 SINCE PAST 5 YEARS BUT NEVER DID I HAVE A SIMILAR DAMAGE LIKE IN 2020 SUBARU FORESTER. I AM DISAPPOINTED IN THE SAFETY PRACTICES OF THIS COMPANY. THE DEALER THAT SOLD ME THE CAR IS INCOMMUNICADO. I HOPE SOMEONE PICKS THIS UP AND HELPS ME FOOT THE BILL WHICH IS GOING TO INCREASE MY INSURANCE RATE AND TAKE A SIGNIFICANT CHUNK OF MONEY FROM MY POCKET WHICH I COULDN'T HAVE FORESEEN.
Corrective Action:
MY CAR DEVELOPED A CRACK ON THE WINDSHIELD OVERNIGHT WHEN IT WAS PARKED IN THE GARAGE. THE CRACK WASN'T THERE IN THE NIGHT, AND THE CAR WAS DRIVEN LOCALLY FOR THE PAST FEW DAYS TO GO TO WORK AND BACK. I AM GENERALLY KNOWN TO MY FRIENDS AS ONE OF THE SAFEST DRIVERS AROUND AND I TRY TO DRIVE AS DEFENSIVELY AS POSSIBLE. I DO NOT RECALL ANY DEBRIS OR STONES HITTING MY CAR. THE CRACK IS BIG AND IT CANNOT BE MASKED BY OTHER MEASURES. I DID NOT EXPECT A CAR WHICH I HAVE BEEN DRIVING JUST FOR 2 MONTHS TO DEVELOP SUCH AN ISSUE. ON THE CONTRARY I HAVE OWNED MY 2004 LEXUS ES330 SINCE PAST 5 YEARS BUT NEVER DID I HAVE A SIMILAR DAMAGE LIKE IN 2020 SUBARU FORESTER. I AM DISAPPOINTED IN THE SAFETY PRACTICES OF THIS COMPANY. THE DEALER THAT SOLD ME THE CAR IS INCOMMUNICADO. I HOPE SOMEONE PICKS THIS UP AND HELPS ME FOOT THE BILL WHICH IS GOING TO INCREASE MY INSURANCE RATE AND TAKE A SIGNIFICANT CHUNK OF MONEY FROM MY POCKET WHICH I COULDN'T HAVE FORESEEN.
Additional Notes:
MY CAR DEVELOPED A CRACK ON THE WINDSHIELD OVERNIGHT WHEN IT WAS PARKED IN THE GARAGE. THE CRACK WASN'T THERE IN THE NIGHT, AND THE CAR WAS DRIVEN LOCALLY FOR THE PAST FEW DAYS TO GO TO WORK AND BACK. I AM GENERALLY KNOWN TO MY FRIENDS AS ONE OF THE SAFEST DRIVERS AROUND AND I TRY TO DRIVE AS DEFENSIVELY AS POSSIBLE. I DO NOT RECALL ANY DEBRIS OR STONES HITTING MY CAR. THE CRACK IS BIG AND IT CANNOT BE MASKED BY OTHER MEASURES. I DID NOT EXPECT A CAR WHICH I HAVE BEEN DRIVING JUST FOR 2 MONTHS TO DEVELOP SUCH AN ISSUE. ON THE CONTRARY I HAVE OWNED MY 2004 LEXUS ES330 SINCE PAST 5 YEARS BUT NEVER DID I HAVE A SIMILAR DAMAGE LIKE IN 2020 SUBARU FORESTER. I AM DISAPPOINTED IN THE SAFETY PRACTICES OF THIS COMPANY. THE DEALER THAT SOLD ME THE CAR IS INCOMMUNICADO. I HOPE SOMEONE PICKS THIS UP AND HELPS ME FOOT THE BILL WHICH IS GOING TO INCREASE MY INSURANCE RATE AND TAKE A SIGNIFICANT CHUNK OF MONEY FROM MY POCKET WHICH I COULDN'T HAVE FORESEEN.
Mfg Campaign: 11378681
Recall Date: Dec 9, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I RECENTLY PURCHASED THIS VEHICLE WITHIN THE LAST FOUR MONTHS AND AN OBJECT WE COULD NOT IDENTIFY HIT THE WINDSHIELD ON A SUNDAY. IT SOUNDED LIKE A SMALL ROCK, BUT TWO DAYS LATER ON TUESDAY WE NOTICED A SIGNIFICANT CRACK THAT DEVELOPED FROM A SMALL CHIP. I LATER LEARNED AFTER DOING SOME RESEARCH THAT SUBARU HAS HAD ISSUES WITH THEIR WINDSHIELDS.
Corrective Action:
I RECENTLY PURCHASED THIS VEHICLE WITHIN THE LAST FOUR MONTHS AND AN OBJECT WE COULD NOT IDENTIFY HIT THE WINDSHIELD ON A SUNDAY. IT SOUNDED LIKE A SMALL ROCK, BUT TWO DAYS LATER ON TUESDAY WE NOTICED A SIGNIFICANT CRACK THAT DEVELOPED FROM A SMALL CHIP. I LATER LEARNED AFTER DOING SOME RESEARCH THAT SUBARU HAS HAD ISSUES WITH THEIR WINDSHIELDS.
Additional Notes:
I RECENTLY PURCHASED THIS VEHICLE WITHIN THE LAST FOUR MONTHS AND AN OBJECT WE COULD NOT IDENTIFY HIT THE WINDSHIELD ON A SUNDAY. IT SOUNDED LIKE A SMALL ROCK, BUT TWO DAYS LATER ON TUESDAY WE NOTICED A SIGNIFICANT CRACK THAT DEVELOPED FROM A SMALL CHIP. I LATER LEARNED AFTER DOING SOME RESEARCH THAT SUBARU HAS HAD ISSUES WITH THEIR WINDSHIELDS.
Mfg Campaign: 11382744
Recall Date: Dec 9, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT WINDSHIELD CRACKED WHILE DRIVING ON HIGHWAY
Corrective Action:
FRONT WINDSHIELD CRACKED WHILE DRIVING ON HIGHWAY
Additional Notes:
FRONT WINDSHIELD CRACKED WHILE DRIVING ON HIGHWAY
Mfg Campaign: 11377620
Recall Date: Dec 3, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD ISSUE - ON 10/24/20 DISCOVERED APPROX. 2 FT. CRACK IN THE WINDSHIELD OF OUR 2020 SUBARU FORRESTER. NO IDEA WHEN CRACK ACTUALLY HAPPENED. NO OBVIOUS DEBRIS FROM THE ROAD STUCK THE WINDSHIELD WHILE THE CAR WAS BEING DRIVEN. CAR STAYS PARKED IN OUR GARAGE UNLESS IT'S BEING DRIVEN. CAR WAS PURCHASED NEW ON 9/26/20 AND HAD APPROX.1000 MILES ON ODOMETER WHEN THE WINDSHIELD CRACKED. WE ASSUMED IT WAS A WARRANTY ISSUE AND TOOK TO DEALER LATER THAT WEEK. THEY IMMEDIATELY TOLD US A ROCK MUST HAVE HIT IT AND WE HAD TO GET IT FIXED - NOT COVERED UNDER WARRANTY. UNFORTUNATELY THE CRACK IS GETTING LARGER, SO WE HAVE APPT. TO GET WINDSHIELD REPLACED AND PAY $500 INSURANCE DEDUCTIBLE. CAN SCAN AND SEND INSURANCE/INVOICE PAPERWORK ONCE REPAIR IS COMPLETE IF NEEDED.
Corrective Action:
WINDSHIELD ISSUE - ON 10/24/20 DISCOVERED APPROX. 2 FT. CRACK IN THE WINDSHIELD OF OUR 2020 SUBARU FORRESTER. NO IDEA WHEN CRACK ACTUALLY HAPPENED. NO OBVIOUS DEBRIS FROM THE ROAD STUCK THE WINDSHIELD WHILE THE CAR WAS BEING DRIVEN. CAR STAYS PARKED IN OUR GARAGE UNLESS IT'S BEING DRIVEN. CAR WAS PURCHASED NEW ON 9/26/20 AND HAD APPROX.1000 MILES ON ODOMETER WHEN THE WINDSHIELD CRACKED. WE ASSUMED IT WAS A WARRANTY ISSUE AND TOOK TO DEALER LATER THAT WEEK. THEY IMMEDIATELY TOLD US A ROCK MUST HAVE HIT IT AND WE HAD TO GET IT FIXED - NOT COVERED UNDER WARRANTY. UNFORTUNATELY THE CRACK IS GETTING LARGER, SO WE HAVE APPT. TO GET WINDSHIELD REPLACED AND PAY $500 INSURANCE DEDUCTIBLE. CAN SCAN AND SEND INSURANCE/INVOICE PAPERWORK ONCE REPAIR IS COMPLETE IF NEEDED.
Additional Notes:
WINDSHIELD ISSUE - ON 10/24/20 DISCOVERED APPROX. 2 FT. CRACK IN THE WINDSHIELD OF OUR 2020 SUBARU FORRESTER. NO IDEA WHEN CRACK ACTUALLY HAPPENED. NO OBVIOUS DEBRIS FROM THE ROAD STUCK THE WINDSHIELD WHILE THE CAR WAS BEING DRIVEN. CAR STAYS PARKED IN OUR GARAGE UNLESS IT'S BEING DRIVEN. CAR WAS PURCHASED NEW ON 9/26/20 AND HAD APPROX.1000 MILES ON ODOMETER WHEN THE WINDSHIELD CRACKED. WE ASSUMED IT WAS A WARRANTY ISSUE AND TOOK TO DEALER LATER THAT WEEK. THEY IMMEDIATELY TOLD US A ROCK MUST HAVE HIT IT AND WE HAD TO GET IT FIXED - NOT COVERED UNDER WARRANTY. UNFORTUNATELY THE CRACK IS GETTING LARGER, SO WE HAVE APPT. TO GET WINDSHIELD REPLACED AND PAY $500 INSURANCE DEDUCTIBLE. CAN SCAN AND SEND INSURANCE/INVOICE PAPERWORK ONCE REPAIR IS COMPLETE IF NEEDED.
Mfg Campaign: 11377834
Recall Date: Dec 3, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE CAR WAS PARKED AS I WAS WALKING UP TO IT THERE WAS A CRACK IN MY WINDSHIELD. I WAS WALKING TO MY CAR AND NOTICED A GLARE WALKING UP AND LOOKED CLOSER AND THERE WAS A CRACKING MY WINDSHIELD
Corrective Action:
THE CAR WAS PARKED AS I WAS WALKING UP TO IT THERE WAS A CRACK IN MY WINDSHIELD. I WAS WALKING TO MY CAR AND NOTICED A GLARE WALKING UP AND LOOKED CLOSER AND THERE WAS A CRACKING MY WINDSHIELD
Additional Notes:
THE CAR WAS PARKED AS I WAS WALKING UP TO IT THERE WAS A CRACK IN MY WINDSHIELD. I WAS WALKING TO MY CAR AND NOTICED A GLARE WALKING UP AND LOOKED CLOSER AND THERE WAS A CRACKING MY WINDSHIELD
Mfg Campaign: 11377588
Recall Date: Dec 2, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A 12 INCH CRACK APPEARED IN THE CENTER OF MY WINDSHIELD, PASSENGER SIDE, STARTING AT THE EDGE, AND GOING HORIZONTALLY TOWARDS THE DRIVER'S SIDE. I HAD JUST LEFT A SHOP'S PARKING LOT. IT WAS NOT THERE BEFORE PARKING. I DID NOT SPOT IT IMMEDIATELY BUT ONLY AFTER 3 MINUTES DRIVING. THERE WAS NO NOISE OF A HIT OR BREAKAGE WHILE I WAS DRIVING. I WAS UNCERTAIN WHETHER THE CRACK WOULD SPREAD TO THE DRIVER'S SIDE - OR ALL OVER THE WINDSHIELD.
Corrective Action:
A 12 INCH CRACK APPEARED IN THE CENTER OF MY WINDSHIELD, PASSENGER SIDE, STARTING AT THE EDGE, AND GOING HORIZONTALLY TOWARDS THE DRIVER'S SIDE. I HAD JUST LEFT A SHOP'S PARKING LOT. IT WAS NOT THERE BEFORE PARKING. I DID NOT SPOT IT IMMEDIATELY BUT ONLY AFTER 3 MINUTES DRIVING. THERE WAS NO NOISE OF A HIT OR BREAKAGE WHILE I WAS DRIVING. I WAS UNCERTAIN WHETHER THE CRACK WOULD SPREAD TO THE DRIVER'S SIDE - OR ALL OVER THE WINDSHIELD.
Additional Notes:
A 12 INCH CRACK APPEARED IN THE CENTER OF MY WINDSHIELD, PASSENGER SIDE, STARTING AT THE EDGE, AND GOING HORIZONTALLY TOWARDS THE DRIVER'S SIDE. I HAD JUST LEFT A SHOP'S PARKING LOT. IT WAS NOT THERE BEFORE PARKING. I DID NOT SPOT IT IMMEDIATELY BUT ONLY AFTER 3 MINUTES DRIVING. THERE WAS NO NOISE OF A HIT OR BREAKAGE WHILE I WAS DRIVING. I WAS UNCERTAIN WHETHER THE CRACK WOULD SPREAD TO THE DRIVER'S SIDE - OR ALL OVER THE WINDSHIELD.
Mfg Campaign: 11377356
Recall Date: Dec 1, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CRACKED WINDSHIELD
Corrective Action:
CRACKED WINDSHIELD
Additional Notes:
CRACKED WINDSHIELD
Mfg Campaign: 11376493
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
LITERALLY ABOUT A MONTH AFTER WE BOUGHT THE CAR, THE WINDSHIELD CRACKED AND THERE WAS NO REAL SIGN OF IMPACT. I WAITED A FEW MONTHS AND EVENTUALLY THE CRACK SPREAD ACROSS THE WHOLE WINDSHIELD AND IMPAIRED MY VISION SO I PID MY DEDUCTIBLE AND GOT IT REPLACED WITH SAFELIGHT.
Corrective Action:
LITERALLY ABOUT A MONTH AFTER WE BOUGHT THE CAR, THE WINDSHIELD CRACKED AND THERE WAS NO REAL SIGN OF IMPACT. I WAITED A FEW MONTHS AND EVENTUALLY THE CRACK SPREAD ACROSS THE WHOLE WINDSHIELD AND IMPAIRED MY VISION SO I PID MY DEDUCTIBLE AND GOT IT REPLACED WITH SAFELIGHT.
Additional Notes:
LITERALLY ABOUT A MONTH AFTER WE BOUGHT THE CAR, THE WINDSHIELD CRACKED AND THERE WAS NO REAL SIGN OF IMPACT. I WAITED A FEW MONTHS AND EVENTUALLY THE CRACK SPREAD ACROSS THE WHOLE WINDSHIELD AND IMPAIRED MY VISION SO I PID MY DEDUCTIBLE AND GOT IT REPLACED WITH SAFELIGHT.
Mfg Campaign: 11376495
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE 2,500 MILES ON THE NEW 2020 SUBARU FORESTER AND A LARGE CRACK APPEARED ON MY WINDSHIELD OVERNIGHT (STATIONARY). NOTHING HIT MY WINDSHIELD. CRACK GOES FROM MIDDLE OF WINDSHIELD DOWN TO THE LOWER RIGHT PORTION OF THE WINDSHIELD WHERE IT'S HEATED.
Corrective Action:
I HAVE 2,500 MILES ON THE NEW 2020 SUBARU FORESTER AND A LARGE CRACK APPEARED ON MY WINDSHIELD OVERNIGHT (STATIONARY). NOTHING HIT MY WINDSHIELD. CRACK GOES FROM MIDDLE OF WINDSHIELD DOWN TO THE LOWER RIGHT PORTION OF THE WINDSHIELD WHERE IT'S HEATED.
Additional Notes:
I HAVE 2,500 MILES ON THE NEW 2020 SUBARU FORESTER AND A LARGE CRACK APPEARED ON MY WINDSHIELD OVERNIGHT (STATIONARY). NOTHING HIT MY WINDSHIELD. CRACK GOES FROM MIDDLE OF WINDSHIELD DOWN TO THE LOWER RIGHT PORTION OF THE WINDSHIELD WHERE IT'S HEATED.
Mfg Campaign: 11376514
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU FORESTER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, A HORIZONTAL CRACK FORMED ON THE PASSENGER'S SIDE WINDSHIELD AND SPREAD TO THE DRIVER'S SIDE. THE CONTACT STATED THAT THE CRACK OBSTRUCTED HER VISION WHILE DRIVING. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701) WHERE SHE WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE MECHANIC SUGGESTED THAT THE VEHICLE BE REPAIRED AT AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU FORESTER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, A HORIZONTAL CRACK FORMED ON THE PASSENGER'S SIDE WINDSHIELD AND SPREAD TO THE DRIVER'S SIDE. THE CONTACT STATED THAT THE CRACK OBSTRUCTED HER VISION WHILE DRIVING. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701) WHERE SHE WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE MECHANIC SUGGESTED THAT THE VEHICLE BE REPAIRED AT AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU FORESTER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, A HORIZONTAL CRACK FORMED ON THE PASSENGER'S SIDE WINDSHIELD AND SPREAD TO THE DRIVER'S SIDE. THE CONTACT STATED THAT THE CRACK OBSTRUCTED HER VISION WHILE DRIVING. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701) WHERE SHE WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE MECHANIC SUGGESTED THAT THE VEHICLE BE REPAIRED AT AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500.
Mfg Campaign: 11376674
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WAS DRIVING ON FREEWAY ALONE AROUND 60 MPH AND WINDSHIELD RANDOMLY CRACKED
Corrective Action:
WAS DRIVING ON FREEWAY ALONE AROUND 60 MPH AND WINDSHIELD RANDOMLY CRACKED
Additional Notes:
WAS DRIVING ON FREEWAY ALONE AROUND 60 MPH AND WINDSHIELD RANDOMLY CRACKED
Mfg Campaign: 11376661
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SPONTANEOUS CHIPPING AND CRACKING OF THE WINDSHIELD WHILE DRIVING IN THE HIGHWAY. DID NOT HEAR ANY ROCK OR PEBBLE HIT MY WINDSHIELD DURING DRIVING. ONCE I STOPPED IN THE GAS STATION TO FILL UP THE TANK I NOTICED A CRACKED STARTING FROM THE MIDDLE TOP OF THE WINDSHIELD WHILE I'M CLEANING IT.
Corrective Action:
SPONTANEOUS CHIPPING AND CRACKING OF THE WINDSHIELD WHILE DRIVING IN THE HIGHWAY. DID NOT HEAR ANY ROCK OR PEBBLE HIT MY WINDSHIELD DURING DRIVING. ONCE I STOPPED IN THE GAS STATION TO FILL UP THE TANK I NOTICED A CRACKED STARTING FROM THE MIDDLE TOP OF THE WINDSHIELD WHILE I'M CLEANING IT.
Additional Notes:
SPONTANEOUS CHIPPING AND CRACKING OF THE WINDSHIELD WHILE DRIVING IN THE HIGHWAY. DID NOT HEAR ANY ROCK OR PEBBLE HIT MY WINDSHIELD DURING DRIVING. ONCE I STOPPED IN THE GAS STATION TO FILL UP THE TANK I NOTICED A CRACKED STARTING FROM THE MIDDLE TOP OF THE WINDSHIELD WHILE I'M CLEANING IT.
Mfg Campaign: 11376760
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I PURCHASED A 2020 SUBARU FORRESTER ON 4-1-2020. 90% OF MY DRIVING IS ON SLOWING MOVING STREET TRAFFIC. ON 11-22-2020SIVER DOLLAR SIZED CRACK IN MY WINDSHIELD, LOCATED ON THE VERY CENTER OF THE PASSENGER SIDE SECTION OF THE WINDSHIELD AND 3" ABOVE THE TOP OF THE ENGINE HOOD. I NEVER HEARD ANY ROCK HIT THE WINDSHIELD AND ON EXAMINATION OF THE CRACK, I COULD FIND FIND ANY INDENTATION OR CHIP THAT WOULD HAVE RESULTED IN THE CRACK. ON 11-24-2020, I WENT TO THE SERVICE DEPARTMENT OF THE SUBARU DEALERSHIP WHERE I PURCHASED THE VEHICLE. THE SERVICE REP, NAMED CORY, LOOKED AT IT AND COULD NOT FEEL OR ANY CRACK THAT WOULD HAVE A STARTED THE CRACK. CORY THEN WENT TO GET HIS SERVICE MANAGER. THE SERVICE MANAGER IMMEDIATELY GOT A PEN AND PUSHED AROUND ON THE CRACK UNTIL HE PUSHED HARD ENOUGH TO SHOW A LESS THAN A 1 MM INDENTATION. HE THEN INDICATED TO ME THAT THIS A OBVIOUS CRACK FROM A ROCK AND THAT I NEEDED TO CONTACT MY INSURANCE AGENT AND PUT IN A CLAIM ON IT. WHEN I SHOWED HIM THE SERVICE BULLETIN ON THE CLASS ACTION SUIT ON WINDSHIELD FAILURES, HE IMMEDIATELY ANY RESPONSIBILITY FOR THE REPLACEMENT AND SAID THAT THE BULLETIN CLEARLY SHOWED CRACKS WE A RESULT OF ROCK DAMAGE AND HAD NO APPARENT RELATIONSHIP TO A DEFECTIVE WINDSHIELD. ALTHOUGH, HE SAID THAT THE DEALERSHIP HAD TO REPLACE 2 WINDSHIELDS WITHIN THE 2020 YTD. IF A OBJECT THAT WOULD ONLY INFLICT A LESS THAN 1MM INDENTATION, WHAT WOULD HAPPEN TO THE WINDSHIELD AND OTHER SAFETY DEVICES, IF THIS VEHICLE WERE INVOLVED IN A TRUE ACCIDENT OR HAD A SIZABLE PROJECTILE HIT THE VEHICLE. LASTLY, THIS ISN'T THE ON SUBARU I OWN. IN MY FAMILY WE HAVE AN 2015 OUTBACK, A 2017 LEGACY, 2019, CROSSTREK AND THE 2020 FORRESTER. SUBARU HAS ALWAYS JUMPED TO ACTION TO REPLACE OR REPAIR ANY SAFETY ITEMS. THIS REBUTTAL BY SUBARU ON THIS WINDSHIELD CRACK COMES AS A MAJOR DISAPPOINTMENT REGARDING SUBARU'S CLAIM TO SAFETY.
Corrective Action:
I PURCHASED A 2020 SUBARU FORRESTER ON 4-1-2020. 90% OF MY DRIVING IS ON SLOWING MOVING STREET TRAFFIC. ON 11-22-2020SIVER DOLLAR SIZED CRACK IN MY WINDSHIELD, LOCATED ON THE VERY CENTER OF THE PASSENGER SIDE SECTION OF THE WINDSHIELD AND 3" ABOVE THE TOP OF THE ENGINE HOOD. I NEVER HEARD ANY ROCK HIT THE WINDSHIELD AND ON EXAMINATION OF THE CRACK, I COULD FIND FIND ANY INDENTATION OR CHIP THAT WOULD HAVE RESULTED IN THE CRACK. ON 11-24-2020, I WENT TO THE SERVICE DEPARTMENT OF THE SUBARU DEALERSHIP WHERE I PURCHASED THE VEHICLE. THE SERVICE REP, NAMED CORY, LOOKED AT IT AND COULD NOT FEEL OR ANY CRACK THAT WOULD HAVE A STARTED THE CRACK. CORY THEN WENT TO GET HIS SERVICE MANAGER. THE SERVICE MANAGER IMMEDIATELY GOT A PEN AND PUSHED AROUND ON THE CRACK UNTIL HE PUSHED HARD ENOUGH TO SHOW A LESS THAN A 1 MM INDENTATION. HE THEN INDICATED TO ME THAT THIS A OBVIOUS CRACK FROM A ROCK AND THAT I NEEDED TO CONTACT MY INSURANCE AGENT AND PUT IN A CLAIM ON IT. WHEN I SHOWED HIM THE SERVICE BULLETIN ON THE CLASS ACTION SUIT ON WINDSHIELD FAILURES, HE IMMEDIATELY ANY RESPONSIBILITY FOR THE REPLACEMENT AND SAID THAT THE BULLETIN CLEARLY SHOWED CRACKS WE A RESULT OF ROCK DAMAGE AND HAD NO APPARENT RELATIONSHIP TO A DEFECTIVE WINDSHIELD. ALTHOUGH, HE SAID THAT THE DEALERSHIP HAD TO REPLACE 2 WINDSHIELDS WITHIN THE 2020 YTD. IF A OBJECT THAT WOULD ONLY INFLICT A LESS THAN 1MM INDENTATION, WHAT WOULD HAPPEN TO THE WINDSHIELD AND OTHER SAFETY DEVICES, IF THIS VEHICLE WERE INVOLVED IN A TRUE ACCIDENT OR HAD A SIZABLE PROJECTILE HIT THE VEHICLE. LASTLY, THIS ISN'T THE ON SUBARU I OWN. IN MY FAMILY WE HAVE AN 2015 OUTBACK, A 2017 LEGACY, 2019, CROSSTREK AND THE 2020 FORRESTER. SUBARU HAS ALWAYS JUMPED TO ACTION TO REPLACE OR REPAIR ANY SAFETY ITEMS. THIS REBUTTAL BY SUBARU ON THIS WINDSHIELD CRACK COMES AS A MAJOR DISAPPOINTMENT REGARDING SUBARU'S CLAIM TO SAFETY.
Additional Notes:
I PURCHASED A 2020 SUBARU FORRESTER ON 4-1-2020. 90% OF MY DRIVING IS ON SLOWING MOVING STREET TRAFFIC. ON 11-22-2020SIVER DOLLAR SIZED CRACK IN MY WINDSHIELD, LOCATED ON THE VERY CENTER OF THE PASSENGER SIDE SECTION OF THE WINDSHIELD AND 3" ABOVE THE TOP OF THE ENGINE HOOD. I NEVER HEARD ANY ROCK HIT THE WINDSHIELD AND ON EXAMINATION OF THE CRACK, I COULD FIND FIND ANY INDENTATION OR CHIP THAT WOULD HAVE RESULTED IN THE CRACK. ON 11-24-2020, I WENT TO THE SERVICE DEPARTMENT OF THE SUBARU DEALERSHIP WHERE I PURCHASED THE VEHICLE. THE SERVICE REP, NAMED CORY, LOOKED AT IT AND COULD NOT FEEL OR ANY CRACK THAT WOULD HAVE A STARTED THE CRACK. CORY THEN WENT TO GET HIS SERVICE MANAGER. THE SERVICE MANAGER IMMEDIATELY GOT A PEN AND PUSHED AROUND ON THE CRACK UNTIL HE PUSHED HARD ENOUGH TO SHOW A LESS THAN A 1 MM INDENTATION. HE THEN INDICATED TO ME THAT THIS A OBVIOUS CRACK FROM A ROCK AND THAT I NEEDED TO CONTACT MY INSURANCE AGENT AND PUT IN A CLAIM ON IT. WHEN I SHOWED HIM THE SERVICE BULLETIN ON THE CLASS ACTION SUIT ON WINDSHIELD FAILURES, HE IMMEDIATELY ANY RESPONSIBILITY FOR THE REPLACEMENT AND SAID THAT THE BULLETIN CLEARLY SHOWED CRACKS WE A RESULT OF ROCK DAMAGE AND HAD NO APPARENT RELATIONSHIP TO A DEFECTIVE WINDSHIELD. ALTHOUGH, HE SAID THAT THE DEALERSHIP HAD TO REPLACE 2 WINDSHIELDS WITHIN THE 2020 YTD. IF A OBJECT THAT WOULD ONLY INFLICT A LESS THAN 1MM INDENTATION, WHAT WOULD HAPPEN TO THE WINDSHIELD AND OTHER SAFETY DEVICES, IF THIS VEHICLE WERE INVOLVED IN A TRUE ACCIDENT OR HAD A SIZABLE PROJECTILE HIT THE VEHICLE. LASTLY, THIS ISN'T THE ON SUBARU I OWN. IN MY FAMILY WE HAVE AN 2015 OUTBACK, A 2017 LEGACY, 2019, CROSSTREK AND THE 2020 FORRESTER. SUBARU HAS ALWAYS JUMPED TO ACTION TO REPLACE OR REPAIR ANY SAFETY ITEMS. THIS REBUTTAL BY SUBARU ON THIS WINDSHIELD CRACK COMES AS A MAJOR DISAPPOINTMENT REGARDING SUBARU'S CLAIM TO SAFETY.
Mfg Campaign: 11376188
Recall Date: Nov 24, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A CRACK APPEARED ON MY WINDSHIELD WITH NO CAUSE. NO DEBRIS FLEW UP AND HIT IT TO CAUSE A CRACK OR ANY OTHER TYPE OF DAMAGE.
Corrective Action:
A CRACK APPEARED ON MY WINDSHIELD WITH NO CAUSE. NO DEBRIS FLEW UP AND HIT IT TO CAUSE A CRACK OR ANY OTHER TYPE OF DAMAGE.
Additional Notes:
A CRACK APPEARED ON MY WINDSHIELD WITH NO CAUSE. NO DEBRIS FLEW UP AND HIT IT TO CAUSE A CRACK OR ANY OTHER TYPE OF DAMAGE.
Mfg Campaign: 11374860
Recall Date: Nov 16, 2020
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WINDSHIELD CRACKING: I HAVE 7K MILES ON MY 2020 FORESTER AND HAVE HAD TO REPLACE THE WINDSHIELD TWICE ALREADY WITHIN 2 MONTHS OF EACH OTHER. THE FIRST TIME I'M NOT EVEN SURE IF I WAS HIT BY ANYTHING. I HAD BEEN DRIVING ON THE HIGHWAY FOR A COUPLE HOURS AND I PARKED IT IN MY DRIVEWAY. WHEN I CAME OUT AN HOUR LATER THE ENTIRE WINDSHIELD WAS CRACKED LEFT TO RIGHT. THE SECOND TIME WHILE DRIVING ON THE HIGHWAY, I WAS HIT BY A VERY SMALL PEBBLE THAT LEFT THE TINIEST OF NICKS - INITIALLY BARELY EVEN VISIBLE. WITHIN AN HOUR IT STRETCHED ACROSS THE ENTIRE WINDSHIELD. I LIVE IN AZ - IT'S GOING TO HAPPEN OCCASIONALLY. BUT ALL MY OTHER CARS OVER THE YEARS HAD LOTS OF TINY AND NOT-SO-TINY NICKS FROM SMALL ROCKS THAT NEVER SPREAD OUT AT ALL. THE WINDSHIELD ON MY PRIOR 2014 FORESTER WITH 90K MILES ON IT ONLY HAD TO BE REPLACED TWICE IN 6 YEARS. IN BOTH CASES I WAS HIT BY LARGER PEPPLES THAT LEFT SIGNIFICANT (LIKE 1/2 INCH) SPIDER NICKS. I AM CONVINCED THERE IS SOMETHING GOING ON WITH THE 2020 FORESTER WINDSHIELD - MAYBE THE PITCH OR A MANUFACTURING/DESIGN ISSUE. BUT THIS IS POTENTIALLY DANGEROUS AND A REAL INCONVENIENCE. IF IT HAPPENS AGAIN SOON, I WILL TRADE IT IN. IT'S A SHAME BECAUSE I LOVE THIS VEHICLE OTHERWISE. MY COUSIN IN CA BTW HAS HAD TO REPLACE THE WINDSHIELD IN HIS 2019 FORESTER FOUR TIMES IN 17K MILES.
Corrective Action:
WINDSHIELD CRACKING: I HAVE 7K MILES ON MY 2020 FORESTER AND HAVE HAD TO REPLACE THE WINDSHIELD TWICE ALREADY WITHIN 2 MONTHS OF EACH OTHER. THE FIRST TIME I'M NOT EVEN SURE IF I WAS HIT BY ANYTHING. I HAD BEEN DRIVING ON THE HIGHWAY FOR A COUPLE HOURS AND I PARKED IT IN MY DRIVEWAY. WHEN I CAME OUT AN HOUR LATER THE ENTIRE WINDSHIELD WAS CRACKED LEFT TO RIGHT. THE SECOND TIME WHILE DRIVING ON THE HIGHWAY, I WAS HIT BY A VERY SMALL PEBBLE THAT LEFT THE TINIEST OF NICKS - INITIALLY BARELY EVEN VISIBLE. WITHIN AN HOUR IT STRETCHED ACROSS THE ENTIRE WINDSHIELD. I LIVE IN AZ - IT'S GOING TO HAPPEN OCCASIONALLY. BUT ALL MY OTHER CARS OVER THE YEARS HAD LOTS OF TINY AND NOT-SO-TINY NICKS FROM SMALL ROCKS THAT NEVER SPREAD OUT AT ALL. THE WINDSHIELD ON MY PRIOR 2014 FORESTER WITH 90K MILES ON IT ONLY HAD TO BE REPLACED TWICE IN 6 YEARS. IN BOTH CASES I WAS HIT BY LARGER PEPPLES THAT LEFT SIGNIFICANT (LIKE 1/2 INCH) SPIDER NICKS. I AM CONVINCED THERE IS SOMETHING GOING ON WITH THE 2020 FORESTER WINDSHIELD - MAYBE THE PITCH OR A MANUFACTURING/DESIGN ISSUE. BUT THIS IS POTENTIALLY DANGEROUS AND A REAL INCONVENIENCE. IF IT HAPPENS AGAIN SOON, I WILL TRADE IT IN. IT'S A SHAME BECAUSE I LOVE THIS VEHICLE OTHERWISE. MY COUSIN IN CA BTW HAS HAD TO REPLACE THE WINDSHIELD IN HIS 2019 FORESTER FOUR TIMES IN 17K MILES.
Additional Notes:
WINDSHIELD CRACKING: I HAVE 7K MILES ON MY 2020 FORESTER AND HAVE HAD TO REPLACE THE WINDSHIELD TWICE ALREADY WITHIN 2 MONTHS OF EACH OTHER. THE FIRST TIME I'M NOT EVEN SURE IF I WAS HIT BY ANYTHING. I HAD BEEN DRIVING ON THE HIGHWAY FOR A COUPLE HOURS AND I PARKED IT IN MY DRIVEWAY. WHEN I CAME OUT AN HOUR LATER THE ENTIRE WINDSHIELD WAS CRACKED LEFT TO RIGHT. THE SECOND TIME WHILE DRIVING ON THE HIGHWAY, I WAS HIT BY A VERY SMALL PEBBLE THAT LEFT THE TINIEST OF NICKS - INITIALLY BARELY EVEN VISIBLE. WITHIN AN HOUR IT STRETCHED ACROSS THE ENTIRE WINDSHIELD. I LIVE IN AZ - IT'S GOING TO HAPPEN OCCASIONALLY. BUT ALL MY OTHER CARS OVER THE YEARS HAD LOTS OF TINY AND NOT-SO-TINY NICKS FROM SMALL ROCKS THAT NEVER SPREAD OUT AT ALL. THE WINDSHIELD ON MY PRIOR 2014 FORESTER WITH 90K MILES ON IT ONLY HAD TO BE REPLACED TWICE IN 6 YEARS. IN BOTH CASES I WAS HIT BY LARGER PEPPLES THAT LEFT SIGNIFICANT (LIKE 1/2 INCH) SPIDER NICKS. I AM CONVINCED THERE IS SOMETHING GOING ON WITH THE 2020 FORESTER WINDSHIELD - MAYBE THE PITCH OR A MANUFACTURING/DESIGN ISSUE. BUT THIS IS POTENTIALLY DANGEROUS AND A REAL INCONVENIENCE. IF IT HAPPENS AGAIN SOON, I WILL TRADE IT IN. IT'S A SHAME BECAUSE I LOVE THIS VEHICLE OTHERWISE. MY COUSIN IN CA BTW HAS HAD TO REPLACE THE WINDSHIELD IN HIS 2019 FORESTER FOUR TIMES IN 17K MILES.
Mfg Campaign: 11374285
Recall Date: Nov 12, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKING: I HAVE 7K MILES ON MY 2020 FORESTER AND HAVE HAD TO REPLACE THE WINDSHIELD TWICE ALREADY WITHIN 2 MONTHS OF EACH OTHER. THE FIRST TIME I'M NOT EVEN SURE IF I WAS HIT BY ANYTHING. I HAD BEEN DRIVING ON THE HIGHWAY FOR A COUPLE HOURS AND I PARKED IT IN MY DRIVEWAY. WHEN I CAME OUT AN HOUR LATER THE ENTIRE WINDSHIELD WAS CRACKED LEFT TO RIGHT. THE SECOND TIME WHILE DRIVING ON THE HIGHWAY, I WAS HIT BY A VERY SMALL PEBBLE THAT LEFT THE TINIEST OF NICKS - INITIALLY BARELY EVEN VISIBLE. WITHIN AN HOUR IT STRETCHED ACROSS THE ENTIRE WINDSHIELD. I LIVE IN AZ - IT'S GOING TO HAPPEN OCCASIONALLY. BUT ALL MY OTHER CARS OVER THE YEARS HAD LOTS OF TINY AND NOT-SO-TINY NICKS FROM SMALL ROCKS THAT NEVER SPREAD OUT AT ALL. THE WINDSHIELD ON MY PRIOR 2014 FORESTER WITH 90K MILES ON IT ONLY HAD TO BE REPLACED TWICE IN 6 YEARS. IN BOTH CASES I WAS HIT BY LARGER PEPPLES THAT LEFT SIGNIFICANT (LIKE 1/2 INCH) SPIDER NICKS. I AM CONVINCED THERE IS SOMETHING GOING ON WITH THE 2020 FORESTER WINDSHIELD - MAYBE THE PITCH OR A MANUFACTURING/DESIGN ISSUE. BUT THIS IS POTENTIALLY DANGEROUS AND A REAL INCONVENIENCE. IF IT HAPPENS AGAIN SOON, I WILL TRADE IT IN. IT'S A SHAME BECAUSE I LOVE THIS VEHICLE OTHERWISE. MY COUSIN IN CA BTW HAS HAD TO REPLACE THE WINDSHIELD IN HIS 2019 FORESTER FOUR TIMES IN 17K MILES.
Corrective Action:
WINDSHIELD CRACKING: I HAVE 7K MILES ON MY 2020 FORESTER AND HAVE HAD TO REPLACE THE WINDSHIELD TWICE ALREADY WITHIN 2 MONTHS OF EACH OTHER. THE FIRST TIME I'M NOT EVEN SURE IF I WAS HIT BY ANYTHING. I HAD BEEN DRIVING ON THE HIGHWAY FOR A COUPLE HOURS AND I PARKED IT IN MY DRIVEWAY. WHEN I CAME OUT AN HOUR LATER THE ENTIRE WINDSHIELD WAS CRACKED LEFT TO RIGHT. THE SECOND TIME WHILE DRIVING ON THE HIGHWAY, I WAS HIT BY A VERY SMALL PEBBLE THAT LEFT THE TINIEST OF NICKS - INITIALLY BARELY EVEN VISIBLE. WITHIN AN HOUR IT STRETCHED ACROSS THE ENTIRE WINDSHIELD. I LIVE IN AZ - IT'S GOING TO HAPPEN OCCASIONALLY. BUT ALL MY OTHER CARS OVER THE YEARS HAD LOTS OF TINY AND NOT-SO-TINY NICKS FROM SMALL ROCKS THAT NEVER SPREAD OUT AT ALL. THE WINDSHIELD ON MY PRIOR 2014 FORESTER WITH 90K MILES ON IT ONLY HAD TO BE REPLACED TWICE IN 6 YEARS. IN BOTH CASES I WAS HIT BY LARGER PEPPLES THAT LEFT SIGNIFICANT (LIKE 1/2 INCH) SPIDER NICKS. I AM CONVINCED THERE IS SOMETHING GOING ON WITH THE 2020 FORESTER WINDSHIELD - MAYBE THE PITCH OR A MANUFACTURING/DESIGN ISSUE. BUT THIS IS POTENTIALLY DANGEROUS AND A REAL INCONVENIENCE. IF IT HAPPENS AGAIN SOON, I WILL TRADE IT IN. IT'S A SHAME BECAUSE I LOVE THIS VEHICLE OTHERWISE. MY COUSIN IN CA BTW HAS HAD TO REPLACE THE WINDSHIELD IN HIS 2019 FORESTER FOUR TIMES IN 17K MILES.
Additional Notes:
WINDSHIELD CRACKING: I HAVE 7K MILES ON MY 2020 FORESTER AND HAVE HAD TO REPLACE THE WINDSHIELD TWICE ALREADY WITHIN 2 MONTHS OF EACH OTHER. THE FIRST TIME I'M NOT EVEN SURE IF I WAS HIT BY ANYTHING. I HAD BEEN DRIVING ON THE HIGHWAY FOR A COUPLE HOURS AND I PARKED IT IN MY DRIVEWAY. WHEN I CAME OUT AN HOUR LATER THE ENTIRE WINDSHIELD WAS CRACKED LEFT TO RIGHT. THE SECOND TIME WHILE DRIVING ON THE HIGHWAY, I WAS HIT BY A VERY SMALL PEBBLE THAT LEFT THE TINIEST OF NICKS - INITIALLY BARELY EVEN VISIBLE. WITHIN AN HOUR IT STRETCHED ACROSS THE ENTIRE WINDSHIELD. I LIVE IN AZ - IT'S GOING TO HAPPEN OCCASIONALLY. BUT ALL MY OTHER CARS OVER THE YEARS HAD LOTS OF TINY AND NOT-SO-TINY NICKS FROM SMALL ROCKS THAT NEVER SPREAD OUT AT ALL. THE WINDSHIELD ON MY PRIOR 2014 FORESTER WITH 90K MILES ON IT ONLY HAD TO BE REPLACED TWICE IN 6 YEARS. IN BOTH CASES I WAS HIT BY LARGER PEPPLES THAT LEFT SIGNIFICANT (LIKE 1/2 INCH) SPIDER NICKS. I AM CONVINCED THERE IS SOMETHING GOING ON WITH THE 2020 FORESTER WINDSHIELD - MAYBE THE PITCH OR A MANUFACTURING/DESIGN ISSUE. BUT THIS IS POTENTIALLY DANGEROUS AND A REAL INCONVENIENCE. IF IT HAPPENS AGAIN SOON, I WILL TRADE IT IN. IT'S A SHAME BECAUSE I LOVE THIS VEHICLE OTHERWISE. MY COUSIN IN CA BTW HAS HAD TO REPLACE THE WINDSHIELD IN HIS 2019 FORESTER FOUR TIMES IN 17K MILES.
Mfg Campaign: 11374285
Recall Date: Nov 12, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD SPONTANEOUSLY CRACKED WITHIN THE FIRST 30 DAYS OF PURCHASING MY BRAND NEW 2020 SUBARU FORESTER WITH NOTHING IMPACTING IT. I WAS DRIVING WITH NO OTHER CARS ON THE ROAD, MAKING A LEFT HAND TURN ON A WELL PAVED ROAD ON A ROUTE I HAVE DRIVEN FOR YEARS WITH NO PROBLEMS. NOW THERE IS A LARGE BREAK IN GLASS RUNNING ACROSS THE MIDDLE OF MY WINDSHIELD. I EVEN TOOK IT TO SUBARU AND A SERVICE TECHNICIAN SAID HE COULD NOT FIND A PLACE OF IMPACT. WHEN I MAKE A TURN NOW I CAN HEAR THE GLASS BEING STRESSED FROM THE TURN.
Corrective Action:
MY WINDSHIELD SPONTANEOUSLY CRACKED WITHIN THE FIRST 30 DAYS OF PURCHASING MY BRAND NEW 2020 SUBARU FORESTER WITH NOTHING IMPACTING IT. I WAS DRIVING WITH NO OTHER CARS ON THE ROAD, MAKING A LEFT HAND TURN ON A WELL PAVED ROAD ON A ROUTE I HAVE DRIVEN FOR YEARS WITH NO PROBLEMS. NOW THERE IS A LARGE BREAK IN GLASS RUNNING ACROSS THE MIDDLE OF MY WINDSHIELD. I EVEN TOOK IT TO SUBARU AND A SERVICE TECHNICIAN SAID HE COULD NOT FIND A PLACE OF IMPACT. WHEN I MAKE A TURN NOW I CAN HEAR THE GLASS BEING STRESSED FROM THE TURN.
Additional Notes:
MY WINDSHIELD SPONTANEOUSLY CRACKED WITHIN THE FIRST 30 DAYS OF PURCHASING MY BRAND NEW 2020 SUBARU FORESTER WITH NOTHING IMPACTING IT. I WAS DRIVING WITH NO OTHER CARS ON THE ROAD, MAKING A LEFT HAND TURN ON A WELL PAVED ROAD ON A ROUTE I HAVE DRIVEN FOR YEARS WITH NO PROBLEMS. NOW THERE IS A LARGE BREAK IN GLASS RUNNING ACROSS THE MIDDLE OF MY WINDSHIELD. I EVEN TOOK IT TO SUBARU AND A SERVICE TECHNICIAN SAID HE COULD NOT FIND A PLACE OF IMPACT. WHEN I MAKE A TURN NOW I CAN HEAR THE GLASS BEING STRESSED FROM THE TURN.
Mfg Campaign: 11374155
Recall Date: Nov 11, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY WINDSHIELD SPONTANEOUSLY CRACKED WITHIN THE FIRST 30 DAYS OF PURCHASING MY BRAND NEW 2020 SUBARU FORESTER WITH NOTHING IMPACTING IT. I WAS DRIVING WITH NO OTHER CARS ON THE ROAD, MAKING A LEFT HAND TURN ON A WELL PAVED ROAD ON A ROUTE I HAVE DRIVEN FOR YEARS WITH NO PROBLEMS. NOW THERE IS A LARGE BREAK IN GLASS RUNNING ACROSS THE MIDDLE OF MY WINDSHIELD. I EVEN TOOK IT TO SUBARU AND A SERVICE TECHNICIAN SAID HE COULD NOT FIND A PLACE OF IMPACT. WHEN I MAKE A TURN NOW I CAN HEAR THE GLASS BEING STRESSED FROM THE TURN.
Corrective Action:
MY WINDSHIELD SPONTANEOUSLY CRACKED WITHIN THE FIRST 30 DAYS OF PURCHASING MY BRAND NEW 2020 SUBARU FORESTER WITH NOTHING IMPACTING IT. I WAS DRIVING WITH NO OTHER CARS ON THE ROAD, MAKING A LEFT HAND TURN ON A WELL PAVED ROAD ON A ROUTE I HAVE DRIVEN FOR YEARS WITH NO PROBLEMS. NOW THERE IS A LARGE BREAK IN GLASS RUNNING ACROSS THE MIDDLE OF MY WINDSHIELD. I EVEN TOOK IT TO SUBARU AND A SERVICE TECHNICIAN SAID HE COULD NOT FIND A PLACE OF IMPACT. WHEN I MAKE A TURN NOW I CAN HEAR THE GLASS BEING STRESSED FROM THE TURN.
Additional Notes:
MY WINDSHIELD SPONTANEOUSLY CRACKED WITHIN THE FIRST 30 DAYS OF PURCHASING MY BRAND NEW 2020 SUBARU FORESTER WITH NOTHING IMPACTING IT. I WAS DRIVING WITH NO OTHER CARS ON THE ROAD, MAKING A LEFT HAND TURN ON A WELL PAVED ROAD ON A ROUTE I HAVE DRIVEN FOR YEARS WITH NO PROBLEMS. NOW THERE IS A LARGE BREAK IN GLASS RUNNING ACROSS THE MIDDLE OF MY WINDSHIELD. I EVEN TOOK IT TO SUBARU AND A SERVICE TECHNICIAN SAID HE COULD NOT FIND A PLACE OF IMPACT. WHEN I MAKE A TURN NOW I CAN HEAR THE GLASS BEING STRESSED FROM THE TURN.
Mfg Campaign: 11374155
Recall Date: Nov 11, 2020
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