Complaints & Recalls
Consumer Complaints
761 ComplaintsSubaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at approximately 30 MPH, the brake pedal of the vehicle was applied inadvertently without any vehicles surrounding the vehicle. The contact stated that simultaneously a " Pre collision braking system was activated " message appeared. The vehicle was taken to the residence. The vehicle was towed to a dealer where the failure was not replicated. The manufacturer was notified of the failure. The failure mileage was approximately 26,000.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at approximately 30 MPH, the brake pedal of the vehicle was applied inadvertently without any vehicles surrounding the vehicle. The contact stated that simultaneously a " Pre collision braking system was activated " message appeared. The vehicle was taken to the residence. The vehicle was towed to a dealer where the failure was not replicated. The manufacturer was notified of the failure. The failure mileage was approximately 26,000.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at approximately 30 MPH, the brake pedal of the vehicle was applied inadvertently without any vehicles surrounding the vehicle. The contact stated that simultaneously a " Pre collision braking system was activated " message appeared. The vehicle was taken to the residence. The vehicle was towed to a dealer where the failure was not replicated. The manufacturer was notified of the failure. The failure mileage was approximately 26,000.
Mfg Campaign: 11634867
Recall Date: Jan 8, 2025
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Periodically, the vehicle stalls at stop lights, stop signs, and in other situations when coming to a complete stop. Once the vehicle comes to a complete stop and turns off due to the auto-stop/start function, it stalls immediately after the car re-starts and you press the gas pedal. This leaves the vehicle stalled in intersections and in potentially dangerous conditions. You must engage park and restart the vehicle while stopped in the middle of traffic, which poses a significant safety risk. I believe this issue is related to the auto-stop/start functionality. The vehicle has been inspected by a Subaru dealer several times, but they claim they cannot reproduce the problem and there are no diagnostic codes or warning lights. No other mechanic has inspected the vehicle.
Corrective Action:
Periodically, the vehicle stalls at stop lights, stop signs, and in other situations when coming to a complete stop. Once the vehicle comes to a complete stop and turns off due to the auto-stop/start function, it stalls immediately after the car re-starts and you press the gas pedal. This leaves the vehicle stalled in intersections and in potentially dangerous conditions. You must engage park and restart the vehicle while stopped in the middle of traffic, which poses a significant safety risk. I believe this issue is related to the auto-stop/start functionality. The vehicle has been inspected by a Subaru dealer several times, but they claim they cannot reproduce the problem and there are no diagnostic codes or warning lights. No other mechanic has inspected the vehicle.
Additional Notes:
Periodically, the vehicle stalls at stop lights, stop signs, and in other situations when coming to a complete stop. Once the vehicle comes to a complete stop and turns off due to the auto-stop/start function, it stalls immediately after the car re-starts and you press the gas pedal. This leaves the vehicle stalled in intersections and in potentially dangerous conditions. You must engage park and restart the vehicle while stopped in the middle of traffic, which poses a significant safety risk. I believe this issue is related to the auto-stop/start functionality. The vehicle has been inspected by a Subaru dealer several times, but they claim they cannot reproduce the problem and there are no diagnostic codes or warning lights. No other mechanic has inspected the vehicle.
Mfg Campaign: 11634379
Recall Date: Jan 6, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Periodically, the vehicle stalls at stop lights, stop signs, and in other situations when coming to a complete stop. Once the vehicle comes to a complete stop and turns off due to the auto-stop/start function, it stalls immediately after the car re-starts and you press the gas pedal. This leaves the vehicle stalled in intersections and in potentially dangerous conditions. You must engage park and restart the vehicle while stopped in the middle of traffic, which poses a significant safety risk. I believe this issue is related to the auto-stop/start functionality. The vehicle has been inspected by a Subaru dealer several times, but they claim they cannot reproduce the problem and there are no diagnostic codes or warning lights. No other mechanic has inspected the vehicle.
Corrective Action:
Periodically, the vehicle stalls at stop lights, stop signs, and in other situations when coming to a complete stop. Once the vehicle comes to a complete stop and turns off due to the auto-stop/start function, it stalls immediately after the car re-starts and you press the gas pedal. This leaves the vehicle stalled in intersections and in potentially dangerous conditions. You must engage park and restart the vehicle while stopped in the middle of traffic, which poses a significant safety risk. I believe this issue is related to the auto-stop/start functionality. The vehicle has been inspected by a Subaru dealer several times, but they claim they cannot reproduce the problem and there are no diagnostic codes or warning lights. No other mechanic has inspected the vehicle.
Additional Notes:
Periodically, the vehicle stalls at stop lights, stop signs, and in other situations when coming to a complete stop. Once the vehicle comes to a complete stop and turns off due to the auto-stop/start function, it stalls immediately after the car re-starts and you press the gas pedal. This leaves the vehicle stalled in intersections and in potentially dangerous conditions. You must engage park and restart the vehicle while stopped in the middle of traffic, which poses a significant safety risk. I believe this issue is related to the auto-stop/start functionality. The vehicle has been inspected by a Subaru dealer several times, but they claim they cannot reproduce the problem and there are no diagnostic codes or warning lights. No other mechanic has inspected the vehicle.
Mfg Campaign: 11634379
Recall Date: Jan 6, 2025
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The passenger seat airbag sensor does not activate all the time. My girlfriend weighs [XXX]. When she sits in the passenger seat, it only activates the sensor approx 50% of the time. I took it to Subaru, they indicated the sensor was working properly, and their resolution to the issue was for her to weight at least 120 pounds !!! I have that in writing on the repair ticket from Dreyer Reinbold Subaru Greenwood Indiana. I took my complaint to Subaru, and after repeated follow up phone calls, I was informed that in Subaru's owners manual, it stipulates that the individual must meet certain criteria in order to activate the passenger seat sensor. I have yet to find that reference. So, does Subaru inform every potential buyer of the fact that individuals seated in the passenger seat must meet the 120 pound minimum weight to activate the airbag sensor to keep them safe ? I bet not. Thank you for your consideration to helping me keep any passenger in my 2020 Subaru safe, and for countless others that may have have this issue but never check to insure the airbag becomes activated. I have seen recalls for 2020 Outback & Legacy for the same issue with the passenger seat sensor, is it possible some Foresters have the same sensor? [XXX] - [XXX] - [XXX] - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The passenger seat airbag sensor does not activate all the time. My girlfriend weighs [XXX]. When she sits in the passenger seat, it only activates the sensor approx 50% of the time. I took it to Subaru, they indicated the sensor was working properly, and their resolution to the issue was for her to weight at least 120 pounds !!! I have that in writing on the repair ticket from Dreyer Reinbold Subaru Greenwood Indiana. I took my complaint to Subaru, and after repeated follow up phone calls, I was informed that in Subaru's owners manual, it stipulates that the individual must meet certain criteria in order to activate the passenger seat sensor. I have yet to find that reference. So, does Subaru inform every potential buyer of the fact that individuals seated in the passenger seat must meet the 120 pound minimum weight to activate the airbag sensor to keep them safe ? I bet not. Thank you for your consideration to helping me keep any passenger in my 2020 Subaru safe, and for countless others that may have have this issue but never check to insure the airbag becomes activated. I have seen recalls for 2020 Outback & Legacy for the same issue with the passenger seat sensor, is it possible some Foresters have the same sensor? [XXX] - [XXX] - [XXX] - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The passenger seat airbag sensor does not activate all the time. My girlfriend weighs [XXX]. When she sits in the passenger seat, it only activates the sensor approx 50% of the time. I took it to Subaru, they indicated the sensor was working properly, and their resolution to the issue was for her to weight at least 120 pounds !!! I have that in writing on the repair ticket from Dreyer Reinbold Subaru Greenwood Indiana. I took my complaint to Subaru, and after repeated follow up phone calls, I was informed that in Subaru's owners manual, it stipulates that the individual must meet certain criteria in order to activate the passenger seat sensor. I have yet to find that reference. So, does Subaru inform every potential buyer of the fact that individuals seated in the passenger seat must meet the 120 pound minimum weight to activate the airbag sensor to keep them safe ? I bet not. Thank you for your consideration to helping me keep any passenger in my 2020 Subaru safe, and for countless others that may have have this issue but never check to insure the airbag becomes activated. I have seen recalls for 2020 Outback & Legacy for the same issue with the passenger seat sensor, is it possible some Foresters have the same sensor? [XXX] - [XXX] - [XXX] - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11634039
Recall Date: Jan 4, 2025
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My Forester just totally shuts down sometimes from the auto start feature in traffic or intersections . Errors come up . The wheel locks and I must put the car in park , turn it off and turn it back on. Very scary and very dangerous.
Corrective Action:
My Forester just totally shuts down sometimes from the auto start feature in traffic or intersections . Errors come up . The wheel locks and I must put the car in park , turn it off and turn it back on. Very scary and very dangerous.
Additional Notes:
My Forester just totally shuts down sometimes from the auto start feature in traffic or intersections . Errors come up . The wheel locks and I must put the car in park , turn it off and turn it back on. Very scary and very dangerous.
Mfg Campaign: 11633762
Recall Date: Jan 2, 2025
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
My Forester just totally shuts down sometimes from the auto start feature in traffic or intersections . Errors come up . The wheel locks and I must put the car in park , turn it off and turn it back on. Very scary and very dangerous.
Corrective Action:
My Forester just totally shuts down sometimes from the auto start feature in traffic or intersections . Errors come up . The wheel locks and I must put the car in park , turn it off and turn it back on. Very scary and very dangerous.
Additional Notes:
My Forester just totally shuts down sometimes from the auto start feature in traffic or intersections . Errors come up . The wheel locks and I must put the car in park , turn it off and turn it back on. Very scary and very dangerous.
Mfg Campaign: 11633762
Recall Date: Jan 2, 2025
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Automated lift gate opened fully, and then immediately closed without warning upon a person who was trying to access the back, nearly causing injury. It is unknown what precisely is failing within the lift gate and it is available for review. The automated lift gate can close on a person unexpectedly potentially causing injury. This has been reproduced as was "fixed" by the dealer but then reappeared only a month later with the same issue. The vehicle was not inspected by anyone but the dealer's service representatives. There was a soft beep emitted as it came down but the behavior was completely unexpected. There were no warning lamps or other information as to something was non-functional, only the soft beep as the lift-gate fully opened, then automatically fully shut right after.
Corrective Action:
Automated lift gate opened fully, and then immediately closed without warning upon a person who was trying to access the back, nearly causing injury. It is unknown what precisely is failing within the lift gate and it is available for review. The automated lift gate can close on a person unexpectedly potentially causing injury. This has been reproduced as was "fixed" by the dealer but then reappeared only a month later with the same issue. The vehicle was not inspected by anyone but the dealer's service representatives. There was a soft beep emitted as it came down but the behavior was completely unexpected. There were no warning lamps or other information as to something was non-functional, only the soft beep as the lift-gate fully opened, then automatically fully shut right after.
Additional Notes:
Automated lift gate opened fully, and then immediately closed without warning upon a person who was trying to access the back, nearly causing injury. It is unknown what precisely is failing within the lift gate and it is available for review. The automated lift gate can close on a person unexpectedly potentially causing injury. This has been reproduced as was "fixed" by the dealer but then reappeared only a month later with the same issue. The vehicle was not inspected by anyone but the dealer's service representatives. There was a soft beep emitted as it came down but the behavior was completely unexpected. There were no warning lamps or other information as to something was non-functional, only the soft beep as the lift-gate fully opened, then automatically fully shut right after.
Mfg Campaign: 11631660
Recall Date: Dec 19, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This has happened multiple times, is increasing in frequency. Stopped in traffic at a red light. The Auto Stop/Start was enabled and activated when stopped at the light. When the light turned green, tried to go, but the AS/S system failed. A “No Eyesight” warning flashed and disappeared; various symbol lights blinked across the instrument panel. Car would not start, hazards would not activate. After 10-20 seconds, I was able to put the car in park and restart the engine (would not start before then). No battery or check engine lights had been on previously, up to date on oil changes, 66k total miles, vehicle fully maintained at the nearest dealership. This was scary as I was stuck in the middle of the road on a state highway with traffic and cars behind me. Many people have reported this issue in Subarus and I’d like for this dangerous problem to be formally addressed.
Corrective Action:
This has happened multiple times, is increasing in frequency. Stopped in traffic at a red light. The Auto Stop/Start was enabled and activated when stopped at the light. When the light turned green, tried to go, but the AS/S system failed. A “No Eyesight” warning flashed and disappeared; various symbol lights blinked across the instrument panel. Car would not start, hazards would not activate. After 10-20 seconds, I was able to put the car in park and restart the engine (would not start before then). No battery or check engine lights had been on previously, up to date on oil changes, 66k total miles, vehicle fully maintained at the nearest dealership. This was scary as I was stuck in the middle of the road on a state highway with traffic and cars behind me. Many people have reported this issue in Subarus and I’d like for this dangerous problem to be formally addressed.
Additional Notes:
This has happened multiple times, is increasing in frequency. Stopped in traffic at a red light. The Auto Stop/Start was enabled and activated when stopped at the light. When the light turned green, tried to go, but the AS/S system failed. A “No Eyesight” warning flashed and disappeared; various symbol lights blinked across the instrument panel. Car would not start, hazards would not activate. After 10-20 seconds, I was able to put the car in park and restart the engine (would not start before then). No battery or check engine lights had been on previously, up to date on oil changes, 66k total miles, vehicle fully maintained at the nearest dealership. This was scary as I was stuck in the middle of the road on a state highway with traffic and cars behind me. Many people have reported this issue in Subarus and I’d like for this dangerous problem to be formally addressed.
Mfg Campaign: 11628535
Recall Date: Dec 3, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
"Check Engine" light along with "Eye Sight" appeared suddenly on Nov. 22, 2024. All safety systems along with cruise control became inoperable. Took car to Subaru dealer and it was confirmed to be the catalytic converter. My VIN is covered under extended warranty, but I was never notified of this. Plus, now repairs are of an emergency nature. Also, I do a lot of driving including on the NJ Turnpike, I-95, etc., and while I am awaiting car to be repaired, I have no safety features to rely on--which was one of the reasons I bought a Subaru. They will not pay for a courtesy car loan. Another issue is the Thermo Control Valve. I was notified that I have an extended warranty for this, but part has to FAIL before Subaru will make repairs. Once again this becomes an emergency repair situation instead of a proactive one.
Corrective Action:
"Check Engine" light along with "Eye Sight" appeared suddenly on Nov. 22, 2024. All safety systems along with cruise control became inoperable. Took car to Subaru dealer and it was confirmed to be the catalytic converter. My VIN is covered under extended warranty, but I was never notified of this. Plus, now repairs are of an emergency nature. Also, I do a lot of driving including on the NJ Turnpike, I-95, etc., and while I am awaiting car to be repaired, I have no safety features to rely on--which was one of the reasons I bought a Subaru. They will not pay for a courtesy car loan. Another issue is the Thermo Control Valve. I was notified that I have an extended warranty for this, but part has to FAIL before Subaru will make repairs. Once again this becomes an emergency repair situation instead of a proactive one.
Additional Notes:
"Check Engine" light along with "Eye Sight" appeared suddenly on Nov. 22, 2024. All safety systems along with cruise control became inoperable. Took car to Subaru dealer and it was confirmed to be the catalytic converter. My VIN is covered under extended warranty, but I was never notified of this. Plus, now repairs are of an emergency nature. Also, I do a lot of driving including on the NJ Turnpike, I-95, etc., and while I am awaiting car to be repaired, I have no safety features to rely on--which was one of the reasons I bought a Subaru. They will not pay for a courtesy car loan. Another issue is the Thermo Control Valve. I was notified that I have an extended warranty for this, but part has to FAIL before Subaru will make repairs. Once again this becomes an emergency repair situation instead of a proactive one.
Mfg Campaign: 11628642
Recall Date: Dec 3, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
"Check Engine" light along with "Eye Sight" appeared suddenly on Nov. 22, 2024. All safety systems along with cruise control became inoperable. Took car to Subaru dealer and it was confirmed to be the catalytic converter. My VIN is covered under extended warranty, but I was never notified of this. Plus, now repairs are of an emergency nature. Also, I do a lot of driving including on the NJ Turnpike, I-95, etc., and while I am awaiting car to be repaired, I have no safety features to rely on--which was one of the reasons I bought a Subaru. They will not pay for a courtesy car loan. Another issue is the Thermo Control Valve. I was notified that I have an extended warranty for this, but part has to FAIL before Subaru will make repairs. Once again this becomes an emergency repair situation instead of a proactive one.
Corrective Action:
"Check Engine" light along with "Eye Sight" appeared suddenly on Nov. 22, 2024. All safety systems along with cruise control became inoperable. Took car to Subaru dealer and it was confirmed to be the catalytic converter. My VIN is covered under extended warranty, but I was never notified of this. Plus, now repairs are of an emergency nature. Also, I do a lot of driving including on the NJ Turnpike, I-95, etc., and while I am awaiting car to be repaired, I have no safety features to rely on--which was one of the reasons I bought a Subaru. They will not pay for a courtesy car loan. Another issue is the Thermo Control Valve. I was notified that I have an extended warranty for this, but part has to FAIL before Subaru will make repairs. Once again this becomes an emergency repair situation instead of a proactive one.
Additional Notes:
"Check Engine" light along with "Eye Sight" appeared suddenly on Nov. 22, 2024. All safety systems along with cruise control became inoperable. Took car to Subaru dealer and it was confirmed to be the catalytic converter. My VIN is covered under extended warranty, but I was never notified of this. Plus, now repairs are of an emergency nature. Also, I do a lot of driving including on the NJ Turnpike, I-95, etc., and while I am awaiting car to be repaired, I have no safety features to rely on--which was one of the reasons I bought a Subaru. They will not pay for a courtesy car loan. Another issue is the Thermo Control Valve. I was notified that I have an extended warranty for this, but part has to FAIL before Subaru will make repairs. Once again this becomes an emergency repair situation instead of a proactive one.
Mfg Campaign: 11628642
Recall Date: Dec 3, 2024
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
"Check Engine" light along with "Eye Sight" appeared suddenly on Nov. 22, 2024. All safety systems along with cruise control became inoperable. Took car to Subaru dealer and it was confirmed to be the catalytic converter. My VIN is covered under extended warranty, but I was never notified of this. Plus, now repairs are of an emergency nature. Also, I do a lot of driving including on the NJ Turnpike, I-95, etc., and while I am awaiting car to be repaired, I have no safety features to rely on--which was one of the reasons I bought a Subaru. They will not pay for a courtesy car loan. Another issue is the Thermo Control Valve. I was notified that I have an extended warranty for this, but part has to FAIL before Subaru will make repairs. Once again this becomes an emergency repair situation instead of a proactive one.
Corrective Action:
"Check Engine" light along with "Eye Sight" appeared suddenly on Nov. 22, 2024. All safety systems along with cruise control became inoperable. Took car to Subaru dealer and it was confirmed to be the catalytic converter. My VIN is covered under extended warranty, but I was never notified of this. Plus, now repairs are of an emergency nature. Also, I do a lot of driving including on the NJ Turnpike, I-95, etc., and while I am awaiting car to be repaired, I have no safety features to rely on--which was one of the reasons I bought a Subaru. They will not pay for a courtesy car loan. Another issue is the Thermo Control Valve. I was notified that I have an extended warranty for this, but part has to FAIL before Subaru will make repairs. Once again this becomes an emergency repair situation instead of a proactive one.
Additional Notes:
"Check Engine" light along with "Eye Sight" appeared suddenly on Nov. 22, 2024. All safety systems along with cruise control became inoperable. Took car to Subaru dealer and it was confirmed to be the catalytic converter. My VIN is covered under extended warranty, but I was never notified of this. Plus, now repairs are of an emergency nature. Also, I do a lot of driving including on the NJ Turnpike, I-95, etc., and while I am awaiting car to be repaired, I have no safety features to rely on--which was one of the reasons I bought a Subaru. They will not pay for a courtesy car loan. Another issue is the Thermo Control Valve. I was notified that I have an extended warranty for this, but part has to FAIL before Subaru will make repairs. Once again this becomes an emergency repair situation instead of a proactive one.
Mfg Campaign: 11628642
Recall Date: Dec 3, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car completely lost power. I had driven to the stop light and was waiting when it lost power. It had no power for several minutes and was unresponsive to the ignition or anything else.
Corrective Action:
My car completely lost power. I had driven to the stop light and was waiting when it lost power. It had no power for several minutes and was unresponsive to the ignition or anything else.
Additional Notes:
My car completely lost power. I had driven to the stop light and was waiting when it lost power. It had no power for several minutes and was unresponsive to the ignition or anything else.
Mfg Campaign: 11628706
Recall Date: Dec 3, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Subaru Forester engine stalls at an intersection due to auto start stop feature of subaru to save fuel, except that this is the second time when engine is idling it lowers the revs and then it stalls when trying to auto start engine; first time the dealer said is battery issue, I replaced the battery at my cost, and this is the second time. It is dangerous because there are oncoming traffic and I have only a split second to turn on my flashing lights. This is a brand new battery install on 9/2024.
Corrective Action:
Subaru Forester engine stalls at an intersection due to auto start stop feature of subaru to save fuel, except that this is the second time when engine is idling it lowers the revs and then it stalls when trying to auto start engine; first time the dealer said is battery issue, I replaced the battery at my cost, and this is the second time. It is dangerous because there are oncoming traffic and I have only a split second to turn on my flashing lights. This is a brand new battery install on 9/2024.
Additional Notes:
Subaru Forester engine stalls at an intersection due to auto start stop feature of subaru to save fuel, except that this is the second time when engine is idling it lowers the revs and then it stalls when trying to auto start engine; first time the dealer said is battery issue, I replaced the battery at my cost, and this is the second time. It is dangerous because there are oncoming traffic and I have only a split second to turn on my flashing lights. This is a brand new battery install on 9/2024.
Mfg Campaign: 11628162
Recall Date: Dec 1, 2024
Subaru Of America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Potential Consequences:
The automatic rear liftgate opens all the way, then closes automatically on your head/back. This has been happening with my car for over a year. When it started, it was occasional, but now it happens nearly every time. When it closes, it does so with considerable force, and has knocked me over twice. One time it hit my head just right and I came close to losing consciousness. I have taken it to Subaru and they said it wasn't an issue. They just reset the liftgate trim height, but that only fixed it for 2 closes. Then it started again. There are many reports of this issue online, and others note that it is a safety concern as well. Others have reported that replacing the liftgate struts and/or the entire liftgate mechanism resolved the problem.
Corrective Action:
The automatic rear liftgate opens all the way, then closes automatically on your head/back. This has been happening with my car for over a year. When it started, it was occasional, but now it happens nearly every time. When it closes, it does so with considerable force, and has knocked me over twice. One time it hit my head just right and I came close to losing consciousness. I have taken it to Subaru and they said it wasn't an issue. They just reset the liftgate trim height, but that only fixed it for 2 closes. Then it started again. There are many reports of this issue online, and others note that it is a safety concern as well. Others have reported that replacing the liftgate struts and/or the entire liftgate mechanism resolved the problem.
Additional Notes:
The automatic rear liftgate opens all the way, then closes automatically on your head/back. This has been happening with my car for over a year. When it started, it was occasional, but now it happens nearly every time. When it closes, it does so with considerable force, and has knocked me over twice. One time it hit my head just right and I came close to losing consciousness. I have taken it to Subaru and they said it wasn't an issue. They just reset the liftgate trim height, but that only fixed it for 2 closes. Then it started again. There are many reports of this issue online, and others note that it is a safety concern as well. Others have reported that replacing the liftgate struts and/or the entire liftgate mechanism resolved the problem.
Mfg Campaign: 11627170
Recall Date: Nov 25, 2024
Subaru Of America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
Potential Consequences:
The automatic rear liftgate opens all the way, then closes automatically on your head/back. This has been happening with my car for over a year. When it started, it was occasional, but now it happens nearly every time. When it closes, it does so with considerable force, and has knocked me over twice. One time it hit my head just right and I came close to losing consciousness. I have taken it to Subaru and they said it wasn't an issue. They just reset the liftgate trim height, but that only fixed it for 2 closes. Then it started again. There are many reports of this issue online, and others note that it is a safety concern as well. Others have reported that replacing the liftgate struts and/or the entire liftgate mechanism resolved the problem.
Corrective Action:
The automatic rear liftgate opens all the way, then closes automatically on your head/back. This has been happening with my car for over a year. When it started, it was occasional, but now it happens nearly every time. When it closes, it does so with considerable force, and has knocked me over twice. One time it hit my head just right and I came close to losing consciousness. I have taken it to Subaru and they said it wasn't an issue. They just reset the liftgate trim height, but that only fixed it for 2 closes. Then it started again. There are many reports of this issue online, and others note that it is a safety concern as well. Others have reported that replacing the liftgate struts and/or the entire liftgate mechanism resolved the problem.
Additional Notes:
The automatic rear liftgate opens all the way, then closes automatically on your head/back. This has been happening with my car for over a year. When it started, it was occasional, but now it happens nearly every time. When it closes, it does so with considerable force, and has knocked me over twice. One time it hit my head just right and I came close to losing consciousness. I have taken it to Subaru and they said it wasn't an issue. They just reset the liftgate trim height, but that only fixed it for 2 closes. Then it started again. There are many reports of this issue online, and others note that it is a safety concern as well. Others have reported that replacing the liftgate struts and/or the entire liftgate mechanism resolved the problem.
Mfg Campaign: 11627170
Recall Date: Nov 25, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
DEFECTIVE THERMOSTATIC CONTROL VALVE- This part NEEDS to be recalled. Manufacturer has extended the warranty on the part, so it was free to replace. Otherwise, it's a $1600 part. I'm thankful they covered the price, but upset that this KNOWN issue is preventable and they've been letting people continue to be put in danger for four years now?! Incident 1) I was driving 45 mph on a busy street when the car bucked & All engine lights turned on (not helpful to pinpoint a problem) EyeSight turned off (when I needed it most.) The car was worse than dead. I was desperate to get to the shoulder, so I slammed on the emergency lights. Horrified, I realized turning the wheel did almost nothing. I had to lean on the steering wheel to get to the shoulder. When I applied gas it would choppily accelerate, so instead i let the car coast. Since i had no gas, i was stuck in the middle of a side road. I put it in park and turned it off. Someone started walking up from the bad neighborhood, wanted me to get out so he could push the car. I said no, but It took a few minutes to talk him into leaving through the glass of my window. But, this time when i started it up the dash warning lights were off Incident 2) between Oct& Nov 2024 Intermittently all the dash lights turned on, no cruise control or Eyesight. Resolved on its own. No engine trouble acompanied these. Incident 3) Nov 5th, 2024. I started my car, warmed it up, and drove for about 3 minute's when all the dashlights lit up, Eyesight failed, and the whole engine acted like it was on choppy seas. This was at night in a rural area and I was barely able to guide the car to the right shoulder because the accelerator was not working at all. Ended up slashing up my tire and ruining my rim on the shoulder of the road since the car was barely maneuverable. I could have been killed or in an accident - where is the recall on this part?? Mileage at total failure : 46,434
Corrective Action:
DEFECTIVE THERMOSTATIC CONTROL VALVE- This part NEEDS to be recalled. Manufacturer has extended the warranty on the part, so it was free to replace. Otherwise, it's a $1600 part. I'm thankful they covered the price, but upset that this KNOWN issue is preventable and they've been letting people continue to be put in danger for four years now?! Incident 1) I was driving 45 mph on a busy street when the car bucked & All engine lights turned on (not helpful to pinpoint a problem) EyeSight turned off (when I needed it most.) The car was worse than dead. I was desperate to get to the shoulder, so I slammed on the emergency lights. Horrified, I realized turning the wheel did almost nothing. I had to lean on the steering wheel to get to the shoulder. When I applied gas it would choppily accelerate, so instead i let the car coast. Since i had no gas, i was stuck in the middle of a side road. I put it in park and turned it off. Someone started walking up from the bad neighborhood, wanted me to get out so he could push the car. I said no, but It took a few minutes to talk him into leaving through the glass of my window. But, this time when i started it up the dash warning lights were off Incident 2) between Oct& Nov 2024 Intermittently all the dash lights turned on, no cruise control or Eyesight. Resolved on its own. No engine trouble acompanied these. Incident 3) Nov 5th, 2024. I started my car, warmed it up, and drove for about 3 minute's when all the dashlights lit up, Eyesight failed, and the whole engine acted like it was on choppy seas. This was at night in a rural area and I was barely able to guide the car to the right shoulder because the accelerator was not working at all. Ended up slashing up my tire and ruining my rim on the shoulder of the road since the car was barely maneuverable. I could have been killed or in an accident - where is the recall on this part?? Mileage at total failure : 46,434
Additional Notes:
DEFECTIVE THERMOSTATIC CONTROL VALVE- This part NEEDS to be recalled. Manufacturer has extended the warranty on the part, so it was free to replace. Otherwise, it's a $1600 part. I'm thankful they covered the price, but upset that this KNOWN issue is preventable and they've been letting people continue to be put in danger for four years now?! Incident 1) I was driving 45 mph on a busy street when the car bucked & All engine lights turned on (not helpful to pinpoint a problem) EyeSight turned off (when I needed it most.) The car was worse than dead. I was desperate to get to the shoulder, so I slammed on the emergency lights. Horrified, I realized turning the wheel did almost nothing. I had to lean on the steering wheel to get to the shoulder. When I applied gas it would choppily accelerate, so instead i let the car coast. Since i had no gas, i was stuck in the middle of a side road. I put it in park and turned it off. Someone started walking up from the bad neighborhood, wanted me to get out so he could push the car. I said no, but It took a few minutes to talk him into leaving through the glass of my window. But, this time when i started it up the dash warning lights were off Incident 2) between Oct& Nov 2024 Intermittently all the dash lights turned on, no cruise control or Eyesight. Resolved on its own. No engine trouble acompanied these. Incident 3) Nov 5th, 2024. I started my car, warmed it up, and drove for about 3 minute's when all the dashlights lit up, Eyesight failed, and the whole engine acted like it was on choppy seas. This was at night in a rural area and I was barely able to guide the car to the right shoulder because the accelerator was not working at all. Ended up slashing up my tire and ruining my rim on the shoulder of the road since the car was barely maneuverable. I could have been killed or in an accident - where is the recall on this part?? Mileage at total failure : 46,434
Mfg Campaign: 11624312
Recall Date: Nov 9, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Stopped in traffic near a red light. The Auto Stop/Start was enabled and activated when stopped at the light. When the light turned green, tried to go, but the AS/S system failed. A “No Eyesight” warning flashed and disappeared; various symbol lights blinked. Car would not start, hazards would not activate. After 20-30 seconds, I was able to put the car in park and restart the engine (would not start before then). No battery or check engine lights had been on previously, up to date on oil changes, 35k total miles, and I had a quarter tank of gas. This was scary as I was stuck in the middle of the road with my children while cars behind me tried to pass on either side. Many people have reported this issue in Subarus and I’d like for this dangerous problem to be formally addressed.
Corrective Action:
Stopped in traffic near a red light. The Auto Stop/Start was enabled and activated when stopped at the light. When the light turned green, tried to go, but the AS/S system failed. A “No Eyesight” warning flashed and disappeared; various symbol lights blinked. Car would not start, hazards would not activate. After 20-30 seconds, I was able to put the car in park and restart the engine (would not start before then). No battery or check engine lights had been on previously, up to date on oil changes, 35k total miles, and I had a quarter tank of gas. This was scary as I was stuck in the middle of the road with my children while cars behind me tried to pass on either side. Many people have reported this issue in Subarus and I’d like for this dangerous problem to be formally addressed.
Additional Notes:
Stopped in traffic near a red light. The Auto Stop/Start was enabled and activated when stopped at the light. When the light turned green, tried to go, but the AS/S system failed. A “No Eyesight” warning flashed and disappeared; various symbol lights blinked. Car would not start, hazards would not activate. After 20-30 seconds, I was able to put the car in park and restart the engine (would not start before then). No battery or check engine lights had been on previously, up to date on oil changes, 35k total miles, and I had a quarter tank of gas. This was scary as I was stuck in the middle of the road with my children while cars behind me tried to pass on either side. Many people have reported this issue in Subarus and I’d like for this dangerous problem to be formally addressed.
Mfg Campaign: 11620830
Recall Date: Oct 20, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Stopped in traffic near a red light. The Auto Stop/Start was enabled and activated when stopped at the light. When the light turned green, tried to go, but the AS/S system failed. A “No Eyesight” warning flashed and disappeared; various symbol lights blinked. Car would not start, hazards would not activate. After 20-30 seconds, I was able to put the car in park and restart the engine (would not start before then). No battery or check engine lights had been on previously, up to date on oil changes, 35k total miles, and I had a quarter tank of gas. This was scary as I was stuck in the middle of the road with my children while cars behind me tried to pass on either side. Many people have reported this issue in Subarus and I’d like for this dangerous problem to be formally addressed.
Corrective Action:
Stopped in traffic near a red light. The Auto Stop/Start was enabled and activated when stopped at the light. When the light turned green, tried to go, but the AS/S system failed. A “No Eyesight” warning flashed and disappeared; various symbol lights blinked. Car would not start, hazards would not activate. After 20-30 seconds, I was able to put the car in park and restart the engine (would not start before then). No battery or check engine lights had been on previously, up to date on oil changes, 35k total miles, and I had a quarter tank of gas. This was scary as I was stuck in the middle of the road with my children while cars behind me tried to pass on either side. Many people have reported this issue in Subarus and I’d like for this dangerous problem to be formally addressed.
Additional Notes:
Stopped in traffic near a red light. The Auto Stop/Start was enabled and activated when stopped at the light. When the light turned green, tried to go, but the AS/S system failed. A “No Eyesight” warning flashed and disappeared; various symbol lights blinked. Car would not start, hazards would not activate. After 20-30 seconds, I was able to put the car in park and restart the engine (would not start before then). No battery or check engine lights had been on previously, up to date on oil changes, 35k total miles, and I had a quarter tank of gas. This was scary as I was stuck in the middle of the road with my children while cars behind me tried to pass on either side. Many people have reported this issue in Subarus and I’d like for this dangerous problem to be formally addressed.
Mfg Campaign: 11620830
Recall Date: Oct 20, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The auto start stop feature has caused my car to shutdown with all lights lit on the dash in more than one scenario. In traffic on the freeway, I had my foot on the brake. It auto stopped. Then when the traffic was starting to move, I went to push the accelerator and the dashboard lights all lit up and the engine shut off completely. The car was still in drive but it was off. I had to shift the car into park and push the start button to start the engine back up. It has happened before at traffic lights with the same outcomes. I went to subaru dealer and they said some of the batteries were faulty and replaced it but that is not the issue since it is still happening. It is dangerous in traffic!
Corrective Action:
The auto start stop feature has caused my car to shutdown with all lights lit on the dash in more than one scenario. In traffic on the freeway, I had my foot on the brake. It auto stopped. Then when the traffic was starting to move, I went to push the accelerator and the dashboard lights all lit up and the engine shut off completely. The car was still in drive but it was off. I had to shift the car into park and push the start button to start the engine back up. It has happened before at traffic lights with the same outcomes. I went to subaru dealer and they said some of the batteries were faulty and replaced it but that is not the issue since it is still happening. It is dangerous in traffic!
Additional Notes:
The auto start stop feature has caused my car to shutdown with all lights lit on the dash in more than one scenario. In traffic on the freeway, I had my foot on the brake. It auto stopped. Then when the traffic was starting to move, I went to push the accelerator and the dashboard lights all lit up and the engine shut off completely. The car was still in drive but it was off. I had to shift the car into park and push the start button to start the engine back up. It has happened before at traffic lights with the same outcomes. I went to subaru dealer and they said some of the batteries were faulty and replaced it but that is not the issue since it is still happening. It is dangerous in traffic!
Mfg Campaign: 11620835
Recall Date: Oct 20, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Auto stop start feature on the car drains the battery and alternator too much. It shouldn’t be forced on consumers. If it was a feature I wanted to use I should have the option of turning it on not be forced to always turn it off since I don’t use it. The alternator has already been replaced under warranty due to this feature. Between that and the dealership saying it would be over $700 to replace the battery is ridiculous. Today the car died while at a stop and the battery is needing to be replaced.
Corrective Action:
The Auto stop start feature on the car drains the battery and alternator too much. It shouldn’t be forced on consumers. If it was a feature I wanted to use I should have the option of turning it on not be forced to always turn it off since I don’t use it. The alternator has already been replaced under warranty due to this feature. Between that and the dealership saying it would be over $700 to replace the battery is ridiculous. Today the car died while at a stop and the battery is needing to be replaced.
Additional Notes:
The Auto stop start feature on the car drains the battery and alternator too much. It shouldn’t be forced on consumers. If it was a feature I wanted to use I should have the option of turning it on not be forced to always turn it off since I don’t use it. The alternator has already been replaced under warranty due to this feature. Between that and the dealership saying it would be over $700 to replace the battery is ridiculous. Today the car died while at a stop and the battery is needing to be replaced.
Mfg Campaign: 11618439
Recall Date: Oct 7, 2024
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