Complaints & Recalls
Official Safety Recalls - Important!
47 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-22
Recall Date: Dec 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Ascent vehicles. Due to an incorrect tapered hole in the housing, the front tie rod ends may not fit properly. The improper fit can result in the tie rods and housings being deformed during assembly and service replacement if excessive torque is applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Consumer Complaints
369 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD. IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR. I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️ THERE ISN'T A CHIP MARK OR ANY START POINT. IT'S WORRIED HOW IT JUST STARTED CRACKING. AND SINCE IT'S OVER A 1,000 TO FIX IT. IT IS STILL CRACKED. AND ANYTHING THAT REQUIRES THE EYE NO LONGER WORKS. I LOVE MY CAR BUT HATE HOW NOTHING NEEDING THE EYE WORKS.
Corrective Action:
A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD. IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR. I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️ THERE ISN'T A CHIP MARK OR ANY START POINT. IT'S WORRIED HOW IT JUST STARTED CRACKING. AND SINCE IT'S OVER A 1,000 TO FIX IT. IT IS STILL CRACKED. AND ANYTHING THAT REQUIRES THE EYE NO LONGER WORKS. I LOVE MY CAR BUT HATE HOW NOTHING NEEDING THE EYE WORKS.
Additional Notes:
A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD. IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR. I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️ THERE ISN'T A CHIP MARK OR ANY START POINT. IT'S WORRIED HOW IT JUST STARTED CRACKING. AND SINCE IT'S OVER A 1,000 TO FIX IT. IT IS STILL CRACKED. AND ANYTHING THAT REQUIRES THE EYE NO LONGER WORKS. I LOVE MY CAR BUT HATE HOW NOTHING NEEDING THE EYE WORKS.
Mfg Campaign: 11376697
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD. IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR. I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️ THERE ISN'T A CHIP MARK OR ANY START POINT. IT'S WORRIED HOW IT JUST STARTED CRACKING. AND SINCE IT'S OVER A 1,000 TO FIX IT. IT IS STILL CRACKED. AND ANYTHING THAT REQUIRES THE EYE NO LONGER WORKS. I LOVE MY CAR BUT HATE HOW NOTHING NEEDING THE EYE WORKS.
Corrective Action:
A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD. IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR. I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️ THERE ISN'T A CHIP MARK OR ANY START POINT. IT'S WORRIED HOW IT JUST STARTED CRACKING. AND SINCE IT'S OVER A 1,000 TO FIX IT. IT IS STILL CRACKED. AND ANYTHING THAT REQUIRES THE EYE NO LONGER WORKS. I LOVE MY CAR BUT HATE HOW NOTHING NEEDING THE EYE WORKS.
Additional Notes:
A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD. IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR. I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️ THERE ISN'T A CHIP MARK OR ANY START POINT. IT'S WORRIED HOW IT JUST STARTED CRACKING. AND SINCE IT'S OVER A 1,000 TO FIX IT. IT IS STILL CRACKED. AND ANYTHING THAT REQUIRES THE EYE NO LONGER WORKS. I LOVE MY CAR BUT HATE HOW NOTHING NEEDING THE EYE WORKS.
Mfg Campaign: 11376697
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD. IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR. I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️ THERE ISN'T A CHIP MARK OR ANY START POINT. IT'S WORRIED HOW IT JUST STARTED CRACKING. AND SINCE IT'S OVER A 1,000 TO FIX IT. IT IS STILL CRACKED. AND ANYTHING THAT REQUIRES THE EYE NO LONGER WORKS. I LOVE MY CAR BUT HATE HOW NOTHING NEEDING THE EYE WORKS.
Corrective Action:
A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD. IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR. I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️ THERE ISN'T A CHIP MARK OR ANY START POINT. IT'S WORRIED HOW IT JUST STARTED CRACKING. AND SINCE IT'S OVER A 1,000 TO FIX IT. IT IS STILL CRACKED. AND ANYTHING THAT REQUIRES THE EYE NO LONGER WORKS. I LOVE MY CAR BUT HATE HOW NOTHING NEEDING THE EYE WORKS.
Additional Notes:
A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD. IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR. I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️ THERE ISN'T A CHIP MARK OR ANY START POINT. IT'S WORRIED HOW IT JUST STARTED CRACKING. AND SINCE IT'S OVER A 1,000 TO FIX IT. IT IS STILL CRACKED. AND ANYTHING THAT REQUIRES THE EYE NO LONGER WORKS. I LOVE MY CAR BUT HATE HOW NOTHING NEEDING THE EYE WORKS.
Mfg Campaign: 11376697
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION OCCASIONALLY SLIPS, RESULTING IN A MOMENTARY RISE IN ENGINE REVS AND A SLIGHT LURCH. I ASSUME THAT THIS IS RELATED TO THE KNOWN TRANSMISSION ISSUE FOR EARLIER ASCENTS, BUT MINE IS NOT INCLUDED IN THE AFFECTED VIN NUMBER GROUP. OTHER PEOPLE TRAVELING IN THE VEHICLE WITH ME HAVE NOTICED THE ISSUE AND REMARKED ON IT, SO I AM NOT IMAGINING IT! SUBARU HAVE NOT YET DIAGNOSED IT BUT WILL DO SO AT THE NEXT OIL CHANGE. THIS BEHAVIOR HAS BEEN A FEATURE OF THE VEHICLE FROM NEW AND IT HAS NOW DONE ABOUT 12,000 MILES. THE EVENT OCCURS MAYBE ONCE A WEEK OR SO.
Corrective Action:
THE TRANSMISSION OCCASIONALLY SLIPS, RESULTING IN A MOMENTARY RISE IN ENGINE REVS AND A SLIGHT LURCH. I ASSUME THAT THIS IS RELATED TO THE KNOWN TRANSMISSION ISSUE FOR EARLIER ASCENTS, BUT MINE IS NOT INCLUDED IN THE AFFECTED VIN NUMBER GROUP. OTHER PEOPLE TRAVELING IN THE VEHICLE WITH ME HAVE NOTICED THE ISSUE AND REMARKED ON IT, SO I AM NOT IMAGINING IT! SUBARU HAVE NOT YET DIAGNOSED IT BUT WILL DO SO AT THE NEXT OIL CHANGE. THIS BEHAVIOR HAS BEEN A FEATURE OF THE VEHICLE FROM NEW AND IT HAS NOW DONE ABOUT 12,000 MILES. THE EVENT OCCURS MAYBE ONCE A WEEK OR SO.
Additional Notes:
THE TRANSMISSION OCCASIONALLY SLIPS, RESULTING IN A MOMENTARY RISE IN ENGINE REVS AND A SLIGHT LURCH. I ASSUME THAT THIS IS RELATED TO THE KNOWN TRANSMISSION ISSUE FOR EARLIER ASCENTS, BUT MINE IS NOT INCLUDED IN THE AFFECTED VIN NUMBER GROUP. OTHER PEOPLE TRAVELING IN THE VEHICLE WITH ME HAVE NOTICED THE ISSUE AND REMARKED ON IT, SO I AM NOT IMAGINING IT! SUBARU HAVE NOT YET DIAGNOSED IT BUT WILL DO SO AT THE NEXT OIL CHANGE. THIS BEHAVIOR HAS BEEN A FEATURE OF THE VEHICLE FROM NEW AND IT HAS NOW DONE ABOUT 12,000 MILES. THE EVENT OCCURS MAYBE ONCE A WEEK OR SO.
Mfg Campaign: 11375376
Recall Date: Nov 19, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DRAIN. PARKED CAR WILL NOT START EVEN THOUGH THE BATTERY IS LESS THAN ONE YEAR OLD. IT APPEARS THE OEM BATTERY IS UNDERSIZED OR THERE ARE ELECTRICAL BATTERY DRAINS WHEN PARKED. SECOND TIME IN TWO WEEKS THAT CAR WILL NOT START.
Corrective Action:
BATTERY DRAIN. PARKED CAR WILL NOT START EVEN THOUGH THE BATTERY IS LESS THAN ONE YEAR OLD. IT APPEARS THE OEM BATTERY IS UNDERSIZED OR THERE ARE ELECTRICAL BATTERY DRAINS WHEN PARKED. SECOND TIME IN TWO WEEKS THAT CAR WILL NOT START.
Additional Notes:
BATTERY DRAIN. PARKED CAR WILL NOT START EVEN THOUGH THE BATTERY IS LESS THAN ONE YEAR OLD. IT APPEARS THE OEM BATTERY IS UNDERSIZED OR THERE ARE ELECTRICAL BATTERY DRAINS WHEN PARKED. SECOND TIME IN TWO WEEKS THAT CAR WILL NOT START.
Mfg Campaign: 11374676
Recall Date: Nov 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PURCHASED CAR IN NOVEMBER 2019, FRONT WINDSHIELD CRACKED 2/21/2020 FOR NO APPARENT REASON ON THE UPPER SIDE NEAR THE REAR VIEW MIRROR. IT WAS REPLACED AND NOW IT HAS CRACKED AGAIN FOR NO REASON, ON THE LOWER CORNER OF THE PASSENGER SIDE.
Corrective Action:
PURCHASED CAR IN NOVEMBER 2019, FRONT WINDSHIELD CRACKED 2/21/2020 FOR NO APPARENT REASON ON THE UPPER SIDE NEAR THE REAR VIEW MIRROR. IT WAS REPLACED AND NOW IT HAS CRACKED AGAIN FOR NO REASON, ON THE LOWER CORNER OF THE PASSENGER SIDE.
Additional Notes:
PURCHASED CAR IN NOVEMBER 2019, FRONT WINDSHIELD CRACKED 2/21/2020 FOR NO APPARENT REASON ON THE UPPER SIDE NEAR THE REAR VIEW MIRROR. IT WAS REPLACED AND NOW IT HAS CRACKED AGAIN FOR NO REASON, ON THE LOWER CORNER OF THE PASSENGER SIDE.
Mfg Campaign: 11373200
Recall Date: Nov 5, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DIED AFTER THREE MONTHS. CHARGED THEN DIED COMPLETELY. TOWED TO DEALER FOR NEW BATTERY. HAD NOTHING TO DO WITH RAIL GATE
Corrective Action:
BATTERY DIED AFTER THREE MONTHS. CHARGED THEN DIED COMPLETELY. TOWED TO DEALER FOR NEW BATTERY. HAD NOTHING TO DO WITH RAIL GATE
Additional Notes:
BATTERY DIED AFTER THREE MONTHS. CHARGED THEN DIED COMPLETELY. TOWED TO DEALER FOR NEW BATTERY. HAD NOTHING TO DO WITH RAIL GATE
Mfg Campaign: 11372863
Recall Date: Nov 3, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HAD ONLY 5800 MILES AND COST CELL PHONE WORKSHEET COME THROUGH SPEAKER THEN COULDN'T OPEN TAILGATE. NEXT DAY BATTERY WAS DEAD AFTER GETTING ON CAR AND DASH LIGHTS FLASHED LIKE A XMAS TREE.
Corrective Action:
HAD ONLY 5800 MILES AND COST CELL PHONE WORKSHEET COME THROUGH SPEAKER THEN COULDN'T OPEN TAILGATE. NEXT DAY BATTERY WAS DEAD AFTER GETTING ON CAR AND DASH LIGHTS FLASHED LIKE A XMAS TREE.
Additional Notes:
HAD ONLY 5800 MILES AND COST CELL PHONE WORKSHEET COME THROUGH SPEAKER THEN COULDN'T OPEN TAILGATE. NEXT DAY BATTERY WAS DEAD AFTER GETTING ON CAR AND DASH LIGHTS FLASHED LIKE A XMAS TREE.
Mfg Campaign: 11372866
Recall Date: Nov 3, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1600 MILES AND CAR WILL NOT START, BATTERY KEEPS DRAINING/DIEING AND RADIO STOPPED WORKING.
Corrective Action:
1600 MILES AND CAR WILL NOT START, BATTERY KEEPS DRAINING/DIEING AND RADIO STOPPED WORKING.
Additional Notes:
1600 MILES AND CAR WILL NOT START, BATTERY KEEPS DRAINING/DIEING AND RADIO STOPPED WORKING.
Mfg Campaign: 11372598
Recall Date: Nov 2, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED MY 2020 SUBARU ASCENT LIMITED IN OCTOBER OF 2019 AND HAVE EXPERIENCED SEVERAL DISCHARGES OF MY BATTERY FROM THE LIFTGATE BEING OPEN THROUGHOUT THE NIGHT, POSSIBLY FROM POCKET-ACTIVATION OF MY KEY FOB. LUCKILY FOR ME, THIS PROBLEM HAS OCCURRED ONLY IN MY GARAGE, THUS FAR. I HAVE SEEN IN SEVERAL FORUMS RELATED TO SUBARU OUTBACKS AND ASCENTS THAT THIS APPEARS TO BE A COMMON PROBLEM AND NOBODY, INCLUDING ME, SEEMS TO HAVE GOTTEN ANY SATISFACTORY ANSWERS FROM ANY OF THE SUBARU REPRESENTATIVES.
Corrective Action:
I PURCHASED MY 2020 SUBARU ASCENT LIMITED IN OCTOBER OF 2019 AND HAVE EXPERIENCED SEVERAL DISCHARGES OF MY BATTERY FROM THE LIFTGATE BEING OPEN THROUGHOUT THE NIGHT, POSSIBLY FROM POCKET-ACTIVATION OF MY KEY FOB. LUCKILY FOR ME, THIS PROBLEM HAS OCCURRED ONLY IN MY GARAGE, THUS FAR. I HAVE SEEN IN SEVERAL FORUMS RELATED TO SUBARU OUTBACKS AND ASCENTS THAT THIS APPEARS TO BE A COMMON PROBLEM AND NOBODY, INCLUDING ME, SEEMS TO HAVE GOTTEN ANY SATISFACTORY ANSWERS FROM ANY OF THE SUBARU REPRESENTATIVES.
Additional Notes:
I PURCHASED MY 2020 SUBARU ASCENT LIMITED IN OCTOBER OF 2019 AND HAVE EXPERIENCED SEVERAL DISCHARGES OF MY BATTERY FROM THE LIFTGATE BEING OPEN THROUGHOUT THE NIGHT, POSSIBLY FROM POCKET-ACTIVATION OF MY KEY FOB. LUCKILY FOR ME, THIS PROBLEM HAS OCCURRED ONLY IN MY GARAGE, THUS FAR. I HAVE SEEN IN SEVERAL FORUMS RELATED TO SUBARU OUTBACKS AND ASCENTS THAT THIS APPEARS TO BE A COMMON PROBLEM AND NOBODY, INCLUDING ME, SEEMS TO HAVE GOTTEN ANY SATISFACTORY ANSWERS FROM ANY OF THE SUBARU REPRESENTATIVES.
Mfg Campaign: 11372273
Recall Date: Oct 29, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS IS A BRAND NEW CAR. THE BATTERY DRAINS OVERNIGHT WHEN THE CAR IS PARKED. THE KEY FOB IS MIN 30FEET AWAY FROM THE CAR. THE BATTERY HAS DRAINED THREE TIMES IN THE PAST 7 MONTHS AND RENDERS THE CAR USELESS WHEN YOU NEED IT. I HAVE MADE SURE THAT THE LIGHTS ARE OFF AND NOTHING IS LEFT SWITCHED ON AND STILL THE BATTERY DRAINS. THERE ARE SEVERAL SIMILAR COMPLAINTS FROM 2020 SUBARU ASCENT OWNERS AND IT WOULD BE GREAT IF YOU CAN INVESTIGATE THIS ISSUE FUTHER.
Corrective Action:
THIS IS A BRAND NEW CAR. THE BATTERY DRAINS OVERNIGHT WHEN THE CAR IS PARKED. THE KEY FOB IS MIN 30FEET AWAY FROM THE CAR. THE BATTERY HAS DRAINED THREE TIMES IN THE PAST 7 MONTHS AND RENDERS THE CAR USELESS WHEN YOU NEED IT. I HAVE MADE SURE THAT THE LIGHTS ARE OFF AND NOTHING IS LEFT SWITCHED ON AND STILL THE BATTERY DRAINS. THERE ARE SEVERAL SIMILAR COMPLAINTS FROM 2020 SUBARU ASCENT OWNERS AND IT WOULD BE GREAT IF YOU CAN INVESTIGATE THIS ISSUE FUTHER.
Additional Notes:
THIS IS A BRAND NEW CAR. THE BATTERY DRAINS OVERNIGHT WHEN THE CAR IS PARKED. THE KEY FOB IS MIN 30FEET AWAY FROM THE CAR. THE BATTERY HAS DRAINED THREE TIMES IN THE PAST 7 MONTHS AND RENDERS THE CAR USELESS WHEN YOU NEED IT. I HAVE MADE SURE THAT THE LIGHTS ARE OFF AND NOTHING IS LEFT SWITCHED ON AND STILL THE BATTERY DRAINS. THERE ARE SEVERAL SIMILAR COMPLAINTS FROM 2020 SUBARU ASCENT OWNERS AND IT WOULD BE GREAT IF YOU CAN INVESTIGATE THIS ISSUE FUTHER.
Mfg Campaign: 11365938
Recall Date: Oct 23, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WOULD NOT START, WAS DEAD, IT WAS IN THE GARAGE, AND THERE WAS NO WAY TO PUT IT INTO NEUTRAL TO ROLL IT OUT. HAD TO CALL ROADSIDE ASSISTANCE. THEY JUMPED THE CAR AFTER GETTING IT OUT OF THE GARAGE AND WAS ABLE TO TAKE IT TO THE DEALERSHIP
Corrective Action:
CAR WOULD NOT START, WAS DEAD, IT WAS IN THE GARAGE, AND THERE WAS NO WAY TO PUT IT INTO NEUTRAL TO ROLL IT OUT. HAD TO CALL ROADSIDE ASSISTANCE. THEY JUMPED THE CAR AFTER GETTING IT OUT OF THE GARAGE AND WAS ABLE TO TAKE IT TO THE DEALERSHIP
Additional Notes:
CAR WOULD NOT START, WAS DEAD, IT WAS IN THE GARAGE, AND THERE WAS NO WAY TO PUT IT INTO NEUTRAL TO ROLL IT OUT. HAD TO CALL ROADSIDE ASSISTANCE. THEY JUMPED THE CAR AFTER GETTING IT OUT OF THE GARAGE AND WAS ABLE TO TAKE IT TO THE DEALERSHIP
Mfg Campaign: 11365975
Recall Date: Oct 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WE WERE DRIVING ON I5 NORTH WHEN I NOTICED A CRACK IN THE WINDSHIELD. WITHIN 30 MINUTES IT SPREAD TO A CRACK LARGER THAN A DOLLAR BILL. I NOW HAVE TO REPLACE THE ENTIRE WINDSHIELD. THIS IS A BRAND NEW 2020 CAR THAT I PURCHASED IN NOVEMBER 2019. PRIOR TO THIS VEHICLE, I OWNED A SUBARU WHICH ALSO GOT A RANDOM CRACK IN THE WINDSHIELD WHILE DRIVING ON THE FREEWAY NO LARGE TRUCKS KICKING UP GRAVEL/ROCKS AROUND. .
Corrective Action:
WE WERE DRIVING ON I5 NORTH WHEN I NOTICED A CRACK IN THE WINDSHIELD. WITHIN 30 MINUTES IT SPREAD TO A CRACK LARGER THAN A DOLLAR BILL. I NOW HAVE TO REPLACE THE ENTIRE WINDSHIELD. THIS IS A BRAND NEW 2020 CAR THAT I PURCHASED IN NOVEMBER 2019. PRIOR TO THIS VEHICLE, I OWNED A SUBARU WHICH ALSO GOT A RANDOM CRACK IN THE WINDSHIELD WHILE DRIVING ON THE FREEWAY NO LARGE TRUCKS KICKING UP GRAVEL/ROCKS AROUND. .
Additional Notes:
WE WERE DRIVING ON I5 NORTH WHEN I NOTICED A CRACK IN THE WINDSHIELD. WITHIN 30 MINUTES IT SPREAD TO A CRACK LARGER THAN A DOLLAR BILL. I NOW HAVE TO REPLACE THE ENTIRE WINDSHIELD. THIS IS A BRAND NEW 2020 CAR THAT I PURCHASED IN NOVEMBER 2019. PRIOR TO THIS VEHICLE, I OWNED A SUBARU WHICH ALSO GOT A RANDOM CRACK IN THE WINDSHIELD WHILE DRIVING ON THE FREEWAY NO LARGE TRUCKS KICKING UP GRAVEL/ROCKS AROUND. .
Mfg Campaign: 11365428
Recall Date: Oct 20, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2 EPISODES OF DISABLED 2020 SUBARU ASCENT TOURING IN 4 MONTHS AFTER PURCHASING IT NEW. CURRENTLY ONLY HAS 3600 MILES ON IT. 1. CAR WOULD NOT START FROM STATIONARY POSITION BECAUSE BOTH MY ELECTRONIC KEY FOBS WERE IN THE CAR AT THE SAME TIME. TOWED TO DEALER. THEY FOUND MY 'MISSING' KEY FOB. 2. BATTERY DIED WHILE STATIONARY, WAITING AT VET 25 MIN., LISTENING TO RADIO WHILE CAR WAS OTHERWISE 'OFF'. ONLY IT DID NOT DIE A CLEAN DEATH BUT CONTINUED A ZOMBIE EXISTENCE: A/C CAME ON AND OFF AT FULL SPEED, ARBITRARILY; ACTUALLY COULD NOT SHUT DOWN THE CAR KEPT ACTING ELECTRICALLY CRAZY WITH VARIOUS LIGHTS ON DASH COMING ON AND OFF; 3. COULD WORK THE POWER WINDOWS WHILE THE BATTERY WAS 'DEAD' , WINDOWS WOULD GO DOWN BUT ONLY CAME PARTWAY BACK UP; FOR SOME 40 MINUTES WE HEARD A BEEP IN A MORSE CODE SORT OF IRREGULAR MANNER FROM INTERIOR REAR ASPECT OF CAR; DASH WOULD CLICK FROM TIME ARBITRARILY, SOUNDED LIKE THE CLICK HEARD DURING CRUISE CONTROL WHEN APPROACHING A VEHICLE AHEAD, THE 'ADAPTABLE' FEATURE, OR PERHAPS THE CLICK HEARD WHEN SWITCHING FROM HIGH BEAM TO LOW BEAM LIGHTS. I DON'T FEEL I CAN RELY ON THIS CAR NOT DYING. VERY UPSET, AND VERY DISAPPOINTING.
Corrective Action:
2 EPISODES OF DISABLED 2020 SUBARU ASCENT TOURING IN 4 MONTHS AFTER PURCHASING IT NEW. CURRENTLY ONLY HAS 3600 MILES ON IT. 1. CAR WOULD NOT START FROM STATIONARY POSITION BECAUSE BOTH MY ELECTRONIC KEY FOBS WERE IN THE CAR AT THE SAME TIME. TOWED TO DEALER. THEY FOUND MY 'MISSING' KEY FOB. 2. BATTERY DIED WHILE STATIONARY, WAITING AT VET 25 MIN., LISTENING TO RADIO WHILE CAR WAS OTHERWISE 'OFF'. ONLY IT DID NOT DIE A CLEAN DEATH BUT CONTINUED A ZOMBIE EXISTENCE: A/C CAME ON AND OFF AT FULL SPEED, ARBITRARILY; ACTUALLY COULD NOT SHUT DOWN THE CAR KEPT ACTING ELECTRICALLY CRAZY WITH VARIOUS LIGHTS ON DASH COMING ON AND OFF; 3. COULD WORK THE POWER WINDOWS WHILE THE BATTERY WAS 'DEAD' , WINDOWS WOULD GO DOWN BUT ONLY CAME PARTWAY BACK UP; FOR SOME 40 MINUTES WE HEARD A BEEP IN A MORSE CODE SORT OF IRREGULAR MANNER FROM INTERIOR REAR ASPECT OF CAR; DASH WOULD CLICK FROM TIME ARBITRARILY, SOUNDED LIKE THE CLICK HEARD DURING CRUISE CONTROL WHEN APPROACHING A VEHICLE AHEAD, THE 'ADAPTABLE' FEATURE, OR PERHAPS THE CLICK HEARD WHEN SWITCHING FROM HIGH BEAM TO LOW BEAM LIGHTS. I DON'T FEEL I CAN RELY ON THIS CAR NOT DYING. VERY UPSET, AND VERY DISAPPOINTING.
Additional Notes:
2 EPISODES OF DISABLED 2020 SUBARU ASCENT TOURING IN 4 MONTHS AFTER PURCHASING IT NEW. CURRENTLY ONLY HAS 3600 MILES ON IT. 1. CAR WOULD NOT START FROM STATIONARY POSITION BECAUSE BOTH MY ELECTRONIC KEY FOBS WERE IN THE CAR AT THE SAME TIME. TOWED TO DEALER. THEY FOUND MY 'MISSING' KEY FOB. 2. BATTERY DIED WHILE STATIONARY, WAITING AT VET 25 MIN., LISTENING TO RADIO WHILE CAR WAS OTHERWISE 'OFF'. ONLY IT DID NOT DIE A CLEAN DEATH BUT CONTINUED A ZOMBIE EXISTENCE: A/C CAME ON AND OFF AT FULL SPEED, ARBITRARILY; ACTUALLY COULD NOT SHUT DOWN THE CAR KEPT ACTING ELECTRICALLY CRAZY WITH VARIOUS LIGHTS ON DASH COMING ON AND OFF; 3. COULD WORK THE POWER WINDOWS WHILE THE BATTERY WAS 'DEAD' , WINDOWS WOULD GO DOWN BUT ONLY CAME PARTWAY BACK UP; FOR SOME 40 MINUTES WE HEARD A BEEP IN A MORSE CODE SORT OF IRREGULAR MANNER FROM INTERIOR REAR ASPECT OF CAR; DASH WOULD CLICK FROM TIME ARBITRARILY, SOUNDED LIKE THE CLICK HEARD DURING CRUISE CONTROL WHEN APPROACHING A VEHICLE AHEAD, THE 'ADAPTABLE' FEATURE, OR PERHAPS THE CLICK HEARD WHEN SWITCHING FROM HIGH BEAM TO LOW BEAM LIGHTS. I DON'T FEEL I CAN RELY ON THIS CAR NOT DYING. VERY UPSET, AND VERY DISAPPOINTING.
Mfg Campaign: 11365453
Recall Date: Oct 20, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TURNED CAR OFF AND ELECTRIC COOLING FAN CONTINUED TO RUN. DIDNT THINK MUCH OFF IT, MAYBE COOL DOWN PHASE. NEXT TIME WENT TO START CAR, BATTERY DEAD. WHEN CHARGING ON RAPID CHARGER, WHEN VOLTS GOT HIGH ENOUGH FAN RAN AGAIN. THEN WAS ABLE TO START. CHARGED BATTERY. SAT FOR FEW DAYS AND DEAD AGAIN. TECHNICIAN AT SUBARU SAYS BATTERY IS CHARGED AND FINE AFTER MY WIFE DROVE 2 HOURS TO NEAREST DEALERSHIP TO INSPECT, AFTER JUMPING IT TO GO GET WARRANTY COVERED BATTERY. INTENT SEARCH SHOWS OTHERS HAVING ISSUES WITH BATTERIES. ABOUT HAD IT WITH SUBARU AND THE ISSUES. 35K FOR A "RELIABLE " CAR.I COULD UNDERSTAND IF THIS WAS ONE OFF BUT IT'S NOT.
Corrective Action:
TURNED CAR OFF AND ELECTRIC COOLING FAN CONTINUED TO RUN. DIDNT THINK MUCH OFF IT, MAYBE COOL DOWN PHASE. NEXT TIME WENT TO START CAR, BATTERY DEAD. WHEN CHARGING ON RAPID CHARGER, WHEN VOLTS GOT HIGH ENOUGH FAN RAN AGAIN. THEN WAS ABLE TO START. CHARGED BATTERY. SAT FOR FEW DAYS AND DEAD AGAIN. TECHNICIAN AT SUBARU SAYS BATTERY IS CHARGED AND FINE AFTER MY WIFE DROVE 2 HOURS TO NEAREST DEALERSHIP TO INSPECT, AFTER JUMPING IT TO GO GET WARRANTY COVERED BATTERY. INTENT SEARCH SHOWS OTHERS HAVING ISSUES WITH BATTERIES. ABOUT HAD IT WITH SUBARU AND THE ISSUES. 35K FOR A "RELIABLE " CAR.I COULD UNDERSTAND IF THIS WAS ONE OFF BUT IT'S NOT.
Additional Notes:
TURNED CAR OFF AND ELECTRIC COOLING FAN CONTINUED TO RUN. DIDNT THINK MUCH OFF IT, MAYBE COOL DOWN PHASE. NEXT TIME WENT TO START CAR, BATTERY DEAD. WHEN CHARGING ON RAPID CHARGER, WHEN VOLTS GOT HIGH ENOUGH FAN RAN AGAIN. THEN WAS ABLE TO START. CHARGED BATTERY. SAT FOR FEW DAYS AND DEAD AGAIN. TECHNICIAN AT SUBARU SAYS BATTERY IS CHARGED AND FINE AFTER MY WIFE DROVE 2 HOURS TO NEAREST DEALERSHIP TO INSPECT, AFTER JUMPING IT TO GO GET WARRANTY COVERED BATTERY. INTENT SEARCH SHOWS OTHERS HAVING ISSUES WITH BATTERIES. ABOUT HAD IT WITH SUBARU AND THE ISSUES. 35K FOR A "RELIABLE " CAR.I COULD UNDERSTAND IF THIS WAS ONE OFF BUT IT'S NOT.
Mfg Campaign: 11363623
Recall Date: Oct 9, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING DOWN THE ROAD ON A TRIP, MY 2020 ASCENT SUDDENLY LOST ALL AUDIO FROM THE INFOTAINMENT AND GPS SYSTEM. THEN AFTER THE VEHICLE WAS PARKED OVERNIGHT, THE BATTERY WAS COMPLETELY DEAD. NO SYSTEMS WERE LEFT ON AT THE TIME THE VEHICLE WAS PARKED, SO THE CAUSE OF THE DEAD BATTERY AND THE LOSS OF AUDIO IS A MYSTERY.
Corrective Action:
WHILE DRIVING DOWN THE ROAD ON A TRIP, MY 2020 ASCENT SUDDENLY LOST ALL AUDIO FROM THE INFOTAINMENT AND GPS SYSTEM. THEN AFTER THE VEHICLE WAS PARKED OVERNIGHT, THE BATTERY WAS COMPLETELY DEAD. NO SYSTEMS WERE LEFT ON AT THE TIME THE VEHICLE WAS PARKED, SO THE CAUSE OF THE DEAD BATTERY AND THE LOSS OF AUDIO IS A MYSTERY.
Additional Notes:
WHILE DRIVING DOWN THE ROAD ON A TRIP, MY 2020 ASCENT SUDDENLY LOST ALL AUDIO FROM THE INFOTAINMENT AND GPS SYSTEM. THEN AFTER THE VEHICLE WAS PARKED OVERNIGHT, THE BATTERY WAS COMPLETELY DEAD. NO SYSTEMS WERE LEFT ON AT THE TIME THE VEHICLE WAS PARKED, SO THE CAUSE OF THE DEAD BATTERY AND THE LOSS OF AUDIO IS A MYSTERY.
Mfg Campaign: 11362644
Recall Date: Oct 4, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ENGINE SHUT OFF WHILE DRIVING 50-55 MPH. MESSAGE "KEYLESS INGNITION SYSTEM DISABLED" . COULD NOT RESTART. POWER STEERING AND BRAKES WORKED, NO LOSS OF LIGHTS OR RADIO. COULD NOT TURN OFF COMPLETELY. RESTARTED AFTER 1/2 HOUR. DROVE 300 YARDS AND ENGINE SHUT OFF AGAIN, SAME MESSAGE. AFTER AN HOUR CAR WAS TOWED, BUT RESTARTED. DEALER COULD FIND NO PROBLEMS. MILEAGE, 4,500. CAR 6 MONTHS OLD. NO RECURRENCE AFTER 3 WEEKS AND ANOTHER 500 MILES. INCIDENT OCCURRED OPPOSITE A CELL TOWER.
Corrective Action:
ENGINE SHUT OFF WHILE DRIVING 50-55 MPH. MESSAGE "KEYLESS INGNITION SYSTEM DISABLED" . COULD NOT RESTART. POWER STEERING AND BRAKES WORKED, NO LOSS OF LIGHTS OR RADIO. COULD NOT TURN OFF COMPLETELY. RESTARTED AFTER 1/2 HOUR. DROVE 300 YARDS AND ENGINE SHUT OFF AGAIN, SAME MESSAGE. AFTER AN HOUR CAR WAS TOWED, BUT RESTARTED. DEALER COULD FIND NO PROBLEMS. MILEAGE, 4,500. CAR 6 MONTHS OLD. NO RECURRENCE AFTER 3 WEEKS AND ANOTHER 500 MILES. INCIDENT OCCURRED OPPOSITE A CELL TOWER.
Additional Notes:
ENGINE SHUT OFF WHILE DRIVING 50-55 MPH. MESSAGE "KEYLESS INGNITION SYSTEM DISABLED" . COULD NOT RESTART. POWER STEERING AND BRAKES WORKED, NO LOSS OF LIGHTS OR RADIO. COULD NOT TURN OFF COMPLETELY. RESTARTED AFTER 1/2 HOUR. DROVE 300 YARDS AND ENGINE SHUT OFF AGAIN, SAME MESSAGE. AFTER AN HOUR CAR WAS TOWED, BUT RESTARTED. DEALER COULD FIND NO PROBLEMS. MILEAGE, 4,500. CAR 6 MONTHS OLD. NO RECURRENCE AFTER 3 WEEKS AND ANOTHER 500 MILES. INCIDENT OCCURRED OPPOSITE A CELL TOWER.
Mfg Campaign: 11362417
Recall Date: Oct 2, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE TAILGATE WAS LEFT OPEN FOR APPROX 45 AND THE BATTERY DRAINED TO THE POINT WE COULD NO LONGER START THE VEHICLE. THIS HAPPENED THREE TIMES OVER THE LAST TWO MONTHS.
Corrective Action:
THE TAILGATE WAS LEFT OPEN FOR APPROX 45 AND THE BATTERY DRAINED TO THE POINT WE COULD NO LONGER START THE VEHICLE. THIS HAPPENED THREE TIMES OVER THE LAST TWO MONTHS.
Additional Notes:
THE TAILGATE WAS LEFT OPEN FOR APPROX 45 AND THE BATTERY DRAINED TO THE POINT WE COULD NO LONGER START THE VEHICLE. THIS HAPPENED THREE TIMES OVER THE LAST TWO MONTHS.
Mfg Campaign: 11361619
Recall Date: Sep 28, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE AUDIO FOR ALL FUNCTIONS AND RADIO STOPPED WORKING. IT WAS WORKING, PARKED IT FOR 1.5 HOURS IN GARAGE, STARTED VEHICLE AND NO AUDIO. STOPPED AND RESTARTED THE CAR STILL NO AUDIO. FOLLOWED MANUFACTURER'S INSTRUCTIONS TO RESET THE AUDIO/NAVIGATION SYSTEM AND STILL NO AUDIO. LET IT SIT OVERNIGHT AND IT STILL DOESN'T HAVE ANY AUDIO. TRYING TO GET AN APPOINTMENT AT THE DEALERSHIP.
Corrective Action:
THE AUDIO FOR ALL FUNCTIONS AND RADIO STOPPED WORKING. IT WAS WORKING, PARKED IT FOR 1.5 HOURS IN GARAGE, STARTED VEHICLE AND NO AUDIO. STOPPED AND RESTARTED THE CAR STILL NO AUDIO. FOLLOWED MANUFACTURER'S INSTRUCTIONS TO RESET THE AUDIO/NAVIGATION SYSTEM AND STILL NO AUDIO. LET IT SIT OVERNIGHT AND IT STILL DOESN'T HAVE ANY AUDIO. TRYING TO GET AN APPOINTMENT AT THE DEALERSHIP.
Additional Notes:
THE AUDIO FOR ALL FUNCTIONS AND RADIO STOPPED WORKING. IT WAS WORKING, PARKED IT FOR 1.5 HOURS IN GARAGE, STARTED VEHICLE AND NO AUDIO. STOPPED AND RESTARTED THE CAR STILL NO AUDIO. FOLLOWED MANUFACTURER'S INSTRUCTIONS TO RESET THE AUDIO/NAVIGATION SYSTEM AND STILL NO AUDIO. LET IT SIT OVERNIGHT AND IT STILL DOESN'T HAVE ANY AUDIO. TRYING TO GET AN APPOINTMENT AT THE DEALERSHIP.
Mfg Campaign: 11361265
Recall Date: Sep 26, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY DIED WHEN MY ASCENT KEPT BEEPING 3 TIMES AFTER I CLOSED THE TRUNK WITH THE REMOTE. IT BEEPS 3 TIMES EVERY 20 SECONDS IN AN HOUR. THE BATTERY DIED
Corrective Action:
THE BATTERY DIED WHEN MY ASCENT KEPT BEEPING 3 TIMES AFTER I CLOSED THE TRUNK WITH THE REMOTE. IT BEEPS 3 TIMES EVERY 20 SECONDS IN AN HOUR. THE BATTERY DIED
Additional Notes:
THE BATTERY DIED WHEN MY ASCENT KEPT BEEPING 3 TIMES AFTER I CLOSED THE TRUNK WITH THE REMOTE. IT BEEPS 3 TIMES EVERY 20 SECONDS IN AN HOUR. THE BATTERY DIED
Mfg Campaign: 11360364
Recall Date: Sep 22, 2020
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury