Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 smart fortwo vehicles. In these vehicles, the lock nut that secures the parking brake cable to the parking brake lever may loosen over time, resulting in increased parking brake lever travel before the parking brake engages.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2017080009
Recall Date: Jul 16, 2017
Consumer Complaints
38 ComplaintsMercedes-benz Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SMART FORTWO. THE CONTACT STATED THAT AFTER DRIVING THE VEHICLE FOR SEVERAL MONTHS, THE VEHICLE WAS THEN PARKED FOR A MONTH. AFTER A MONTH, THE VEHICLE FAILED TO START. THE CONTACT HAD THE VEHICLE TOWED TO MERCEDES-BENZ OF SAN FRANCISCO 500 8TH ST, SAN FRANCISCO, CA 94103 WHERE THE DEALER DIAGNOSED THE VEHICLE WITH BATTERY MANAGEMENT SYSTEM FAILURE. THE CONTACT WAS INFORMED THAT MERCEDES WOULD NOT COVER THE VEHICLE UNDER WARRANTY DUE TO THE LACK OF SERVICE UPKEEP. THE DEALER PROVIDED AN ESTIMATE OF $15,000.00 FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DECLINED TO OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,700.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SMART FORTWO. THE CONTACT STATED THAT AFTER DRIVING THE VEHICLE FOR SEVERAL MONTHS, THE VEHICLE WAS THEN PARKED FOR A MONTH. AFTER A MONTH, THE VEHICLE FAILED TO START. THE CONTACT HAD THE VEHICLE TOWED TO MERCEDES-BENZ OF SAN FRANCISCO 500 8TH ST, SAN FRANCISCO, CA 94103 WHERE THE DEALER DIAGNOSED THE VEHICLE WITH BATTERY MANAGEMENT SYSTEM FAILURE. THE CONTACT WAS INFORMED THAT MERCEDES WOULD NOT COVER THE VEHICLE UNDER WARRANTY DUE TO THE LACK OF SERVICE UPKEEP. THE DEALER PROVIDED AN ESTIMATE OF $15,000.00 FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DECLINED TO OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,700.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SMART FORTWO. THE CONTACT STATED THAT AFTER DRIVING THE VEHICLE FOR SEVERAL MONTHS, THE VEHICLE WAS THEN PARKED FOR A MONTH. AFTER A MONTH, THE VEHICLE FAILED TO START. THE CONTACT HAD THE VEHICLE TOWED TO MERCEDES-BENZ OF SAN FRANCISCO 500 8TH ST, SAN FRANCISCO, CA 94103 WHERE THE DEALER DIAGNOSED THE VEHICLE WITH BATTERY MANAGEMENT SYSTEM FAILURE. THE CONTACT WAS INFORMED THAT MERCEDES WOULD NOT COVER THE VEHICLE UNDER WARRANTY DUE TO THE LACK OF SERVICE UPKEEP. THE DEALER PROVIDED AN ESTIMATE OF $15,000.00 FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DECLINED TO OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,700.
Mfg Campaign: 11299810
Recall Date: Jan 16, 2020
Mercedes-benz Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
MY 2016 SMART CAR AT ONLY 51000 MILES HAD TRANSMISSION FAILURE WHILE DRIVING DOWN FREEWAY ALMOST RESULTING IN CRASH. MY CAR WENT FROM 65 MILES A HOUR, THEN WARNING LIGHT SAID TRANSMISSION FAILURE AND CAR WAS UNABLE TO EXCEL RATE OR BREAK, THE EMERGENCY BREAK WAS THE ONLY THING THAT SAVED ME. MERCEDES DIAGNOSED A WIG WAS ABLE TO FLY UP UNDER CAR AND GET WRAPPED AROUND AXELS, TRANSMISSION, AND BREAK BELTS. THE CAR WAS TOTALED FROM A WIG. THIS IS UNACCEPTABLE THAT THE UNDERNEATH IS LEFT VULNERABLE TO A OBJECT BEING ABLE TO CAUSE SO MUCH DAMAGE, THAT COULD HAVE EASILY RESULTED IN A FATAL CAR CRASH. THIS HAPPENED ON HWY 59 SOUTH HOUSTON, WHILE DRIVING.
Corrective Action:
MY 2016 SMART CAR AT ONLY 51000 MILES HAD TRANSMISSION FAILURE WHILE DRIVING DOWN FREEWAY ALMOST RESULTING IN CRASH. MY CAR WENT FROM 65 MILES A HOUR, THEN WARNING LIGHT SAID TRANSMISSION FAILURE AND CAR WAS UNABLE TO EXCEL RATE OR BREAK, THE EMERGENCY BREAK WAS THE ONLY THING THAT SAVED ME. MERCEDES DIAGNOSED A WIG WAS ABLE TO FLY UP UNDER CAR AND GET WRAPPED AROUND AXELS, TRANSMISSION, AND BREAK BELTS. THE CAR WAS TOTALED FROM A WIG. THIS IS UNACCEPTABLE THAT THE UNDERNEATH IS LEFT VULNERABLE TO A OBJECT BEING ABLE TO CAUSE SO MUCH DAMAGE, THAT COULD HAVE EASILY RESULTED IN A FATAL CAR CRASH. THIS HAPPENED ON HWY 59 SOUTH HOUSTON, WHILE DRIVING.
Additional Notes:
MY 2016 SMART CAR AT ONLY 51000 MILES HAD TRANSMISSION FAILURE WHILE DRIVING DOWN FREEWAY ALMOST RESULTING IN CRASH. MY CAR WENT FROM 65 MILES A HOUR, THEN WARNING LIGHT SAID TRANSMISSION FAILURE AND CAR WAS UNABLE TO EXCEL RATE OR BREAK, THE EMERGENCY BREAK WAS THE ONLY THING THAT SAVED ME. MERCEDES DIAGNOSED A WIG WAS ABLE TO FLY UP UNDER CAR AND GET WRAPPED AROUND AXELS, TRANSMISSION, AND BREAK BELTS. THE CAR WAS TOTALED FROM A WIG. THIS IS UNACCEPTABLE THAT THE UNDERNEATH IS LEFT VULNERABLE TO A OBJECT BEING ABLE TO CAUSE SO MUCH DAMAGE, THAT COULD HAVE EASILY RESULTED IN A FATAL CAR CRASH. THIS HAPPENED ON HWY 59 SOUTH HOUSTON, WHILE DRIVING.
Mfg Campaign: 11256423
Recall Date: Sep 18, 2019
Mercedes-benz Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2016 SMART CAR AT ONLY 51000 MILES HAD TRANSMISSION FAILURE WHILE DRIVING DOWN FREEWAY ALMOST RESULTING IN CRASH. MY CAR WENT FROM 65 MILES A HOUR, THEN WARNING LIGHT SAID TRANSMISSION FAILURE AND CAR WAS UNABLE TO EXCEL RATE OR BREAK, THE EMERGENCY BREAK WAS THE ONLY THING THAT SAVED ME. MERCEDES DIAGNOSED A WIG WAS ABLE TO FLY UP UNDER CAR AND GET WRAPPED AROUND AXELS, TRANSMISSION, AND BREAK BELTS. THE CAR WAS TOTALED FROM A WIG. THIS IS UNACCEPTABLE THAT THE UNDERNEATH IS LEFT VULNERABLE TO A OBJECT BEING ABLE TO CAUSE SO MUCH DAMAGE, THAT COULD HAVE EASILY RESULTED IN A FATAL CAR CRASH. THIS HAPPENED ON HWY 59 SOUTH HOUSTON, WHILE DRIVING.
Corrective Action:
MY 2016 SMART CAR AT ONLY 51000 MILES HAD TRANSMISSION FAILURE WHILE DRIVING DOWN FREEWAY ALMOST RESULTING IN CRASH. MY CAR WENT FROM 65 MILES A HOUR, THEN WARNING LIGHT SAID TRANSMISSION FAILURE AND CAR WAS UNABLE TO EXCEL RATE OR BREAK, THE EMERGENCY BREAK WAS THE ONLY THING THAT SAVED ME. MERCEDES DIAGNOSED A WIG WAS ABLE TO FLY UP UNDER CAR AND GET WRAPPED AROUND AXELS, TRANSMISSION, AND BREAK BELTS. THE CAR WAS TOTALED FROM A WIG. THIS IS UNACCEPTABLE THAT THE UNDERNEATH IS LEFT VULNERABLE TO A OBJECT BEING ABLE TO CAUSE SO MUCH DAMAGE, THAT COULD HAVE EASILY RESULTED IN A FATAL CAR CRASH. THIS HAPPENED ON HWY 59 SOUTH HOUSTON, WHILE DRIVING.
Additional Notes:
MY 2016 SMART CAR AT ONLY 51000 MILES HAD TRANSMISSION FAILURE WHILE DRIVING DOWN FREEWAY ALMOST RESULTING IN CRASH. MY CAR WENT FROM 65 MILES A HOUR, THEN WARNING LIGHT SAID TRANSMISSION FAILURE AND CAR WAS UNABLE TO EXCEL RATE OR BREAK, THE EMERGENCY BREAK WAS THE ONLY THING THAT SAVED ME. MERCEDES DIAGNOSED A WIG WAS ABLE TO FLY UP UNDER CAR AND GET WRAPPED AROUND AXELS, TRANSMISSION, AND BREAK BELTS. THE CAR WAS TOTALED FROM A WIG. THIS IS UNACCEPTABLE THAT THE UNDERNEATH IS LEFT VULNERABLE TO A OBJECT BEING ABLE TO CAUSE SO MUCH DAMAGE, THAT COULD HAVE EASILY RESULTED IN A FATAL CAR CRASH. THIS HAPPENED ON HWY 59 SOUTH HOUSTON, WHILE DRIVING.
Mfg Campaign: 11256423
Recall Date: Sep 18, 2019
Mercedes-benz Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY 2016 SMART CAR AT ONLY 51000 MILES HAD TRANSMISSION FAILURE WHILE DRIVING DOWN FREEWAY ALMOST RESULTING IN CRASH. MY CAR WENT FROM 65 MILES A HOUR, THEN WARNING LIGHT SAID TRANSMISSION FAILURE AND CAR WAS UNABLE TO EXCEL RATE OR BREAK, THE EMERGENCY BREAK WAS THE ONLY THING THAT SAVED ME. MERCEDES DIAGNOSED A WIG WAS ABLE TO FLY UP UNDER CAR AND GET WRAPPED AROUND AXELS, TRANSMISSION, AND BREAK BELTS. THE CAR WAS TOTALED FROM A WIG. THIS IS UNACCEPTABLE THAT THE UNDERNEATH IS LEFT VULNERABLE TO A OBJECT BEING ABLE TO CAUSE SO MUCH DAMAGE, THAT COULD HAVE EASILY RESULTED IN A FATAL CAR CRASH. THIS HAPPENED ON HWY 59 SOUTH HOUSTON, WHILE DRIVING.
Corrective Action:
MY 2016 SMART CAR AT ONLY 51000 MILES HAD TRANSMISSION FAILURE WHILE DRIVING DOWN FREEWAY ALMOST RESULTING IN CRASH. MY CAR WENT FROM 65 MILES A HOUR, THEN WARNING LIGHT SAID TRANSMISSION FAILURE AND CAR WAS UNABLE TO EXCEL RATE OR BREAK, THE EMERGENCY BREAK WAS THE ONLY THING THAT SAVED ME. MERCEDES DIAGNOSED A WIG WAS ABLE TO FLY UP UNDER CAR AND GET WRAPPED AROUND AXELS, TRANSMISSION, AND BREAK BELTS. THE CAR WAS TOTALED FROM A WIG. THIS IS UNACCEPTABLE THAT THE UNDERNEATH IS LEFT VULNERABLE TO A OBJECT BEING ABLE TO CAUSE SO MUCH DAMAGE, THAT COULD HAVE EASILY RESULTED IN A FATAL CAR CRASH. THIS HAPPENED ON HWY 59 SOUTH HOUSTON, WHILE DRIVING.
Additional Notes:
MY 2016 SMART CAR AT ONLY 51000 MILES HAD TRANSMISSION FAILURE WHILE DRIVING DOWN FREEWAY ALMOST RESULTING IN CRASH. MY CAR WENT FROM 65 MILES A HOUR, THEN WARNING LIGHT SAID TRANSMISSION FAILURE AND CAR WAS UNABLE TO EXCEL RATE OR BREAK, THE EMERGENCY BREAK WAS THE ONLY THING THAT SAVED ME. MERCEDES DIAGNOSED A WIG WAS ABLE TO FLY UP UNDER CAR AND GET WRAPPED AROUND AXELS, TRANSMISSION, AND BREAK BELTS. THE CAR WAS TOTALED FROM A WIG. THIS IS UNACCEPTABLE THAT THE UNDERNEATH IS LEFT VULNERABLE TO A OBJECT BEING ABLE TO CAUSE SO MUCH DAMAGE, THAT COULD HAVE EASILY RESULTED IN A FATAL CAR CRASH. THIS HAPPENED ON HWY 59 SOUTH HOUSTON, WHILE DRIVING.
Mfg Campaign: 11256423
Recall Date: Sep 18, 2019
Mercedes-benz Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 SMART CAR PASSION KEY STUCK IN SWITCH. STATIONARY IN PARK GEAR. POOR DESIGN OF SHIFTER, IF THAT EASILY DISABLED. SHOULD BE RECALLED AND REPLACED WITH IMPROVED DESIGN SHIFTER. IF THAT SENSITIVE WHY DO THEY PUT 2 CUP HOLDERS NEAR THE SHIFTER? SIMPLE RUBBER SEAL WOULD FIX IT! THE SERVICE MECHANIC SAID THE SHIFTER WAS DAMAGED BECAUSE OF A COFFEE SPILL - HOW LONG DOES IT TAKE - BECAUSE ANY STAIN WAS YEARS AGO WHEN I GOT THE CAR. I HAVE NOT DRUNK ANY IN THE CAR OVER A YEAR. TO SAVE MONEY I MAKE COFFEE AT HOME AND DRINK AT WORK. I'M SURE ALL THIS SUMMER WET AND HUMID WEATHER CAUSED A PROBLEM. AFTER WEEKS OF RAIN THE KEY WAS JAMMING MANY TIMES BEFORE IT GOT STUCK. I THINK THE SHIFTER WAS DEFECTIVE AND FAILED AND SHOULD BE REPLACE FOR FREE. INTERNET SEARCH SHOWS THE SHIFTER IS COMMON PROBLEM FOR THIS CAR. TRYING TO BLAME A SPILL FOR THE FAILURE BUT JUST A BAD SHIFTER. THIS IS THE SECOND SMART CAR I HAVE GOTTEN AND THE MOST TROUBLE. I CAN'T AFFORD THE ESTIMATED #1100 COST TO FIX IT.
Corrective Action:
2016 SMART CAR PASSION KEY STUCK IN SWITCH. STATIONARY IN PARK GEAR. POOR DESIGN OF SHIFTER, IF THAT EASILY DISABLED. SHOULD BE RECALLED AND REPLACED WITH IMPROVED DESIGN SHIFTER. IF THAT SENSITIVE WHY DO THEY PUT 2 CUP HOLDERS NEAR THE SHIFTER? SIMPLE RUBBER SEAL WOULD FIX IT! THE SERVICE MECHANIC SAID THE SHIFTER WAS DAMAGED BECAUSE OF A COFFEE SPILL - HOW LONG DOES IT TAKE - BECAUSE ANY STAIN WAS YEARS AGO WHEN I GOT THE CAR. I HAVE NOT DRUNK ANY IN THE CAR OVER A YEAR. TO SAVE MONEY I MAKE COFFEE AT HOME AND DRINK AT WORK. I'M SURE ALL THIS SUMMER WET AND HUMID WEATHER CAUSED A PROBLEM. AFTER WEEKS OF RAIN THE KEY WAS JAMMING MANY TIMES BEFORE IT GOT STUCK. I THINK THE SHIFTER WAS DEFECTIVE AND FAILED AND SHOULD BE REPLACE FOR FREE. INTERNET SEARCH SHOWS THE SHIFTER IS COMMON PROBLEM FOR THIS CAR. TRYING TO BLAME A SPILL FOR THE FAILURE BUT JUST A BAD SHIFTER. THIS IS THE SECOND SMART CAR I HAVE GOTTEN AND THE MOST TROUBLE. I CAN'T AFFORD THE ESTIMATED #1100 COST TO FIX IT.
Additional Notes:
2016 SMART CAR PASSION KEY STUCK IN SWITCH. STATIONARY IN PARK GEAR. POOR DESIGN OF SHIFTER, IF THAT EASILY DISABLED. SHOULD BE RECALLED AND REPLACED WITH IMPROVED DESIGN SHIFTER. IF THAT SENSITIVE WHY DO THEY PUT 2 CUP HOLDERS NEAR THE SHIFTER? SIMPLE RUBBER SEAL WOULD FIX IT! THE SERVICE MECHANIC SAID THE SHIFTER WAS DAMAGED BECAUSE OF A COFFEE SPILL - HOW LONG DOES IT TAKE - BECAUSE ANY STAIN WAS YEARS AGO WHEN I GOT THE CAR. I HAVE NOT DRUNK ANY IN THE CAR OVER A YEAR. TO SAVE MONEY I MAKE COFFEE AT HOME AND DRINK AT WORK. I'M SURE ALL THIS SUMMER WET AND HUMID WEATHER CAUSED A PROBLEM. AFTER WEEKS OF RAIN THE KEY WAS JAMMING MANY TIMES BEFORE IT GOT STUCK. I THINK THE SHIFTER WAS DEFECTIVE AND FAILED AND SHOULD BE REPLACE FOR FREE. INTERNET SEARCH SHOWS THE SHIFTER IS COMMON PROBLEM FOR THIS CAR. TRYING TO BLAME A SPILL FOR THE FAILURE BUT JUST A BAD SHIFTER. THIS IS THE SECOND SMART CAR I HAVE GOTTEN AND THE MOST TROUBLE. I CAN'T AFFORD THE ESTIMATED #1100 COST TO FIX IT.
Mfg Campaign: 11131619
Recall Date: Sep 25, 2018
Mercedes-benz Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TYSINGER REPLACED THE FUEL TANK ON 08/30/2018. THE CAR HAS HAD PROBLEMS WITH THE FUEL TANK SINCE I PURCHASED THE CAR. THE CAR HAS BEEN MAKING A LOUD BANG AND THEN THERE IS A STRONG SMELL OF SMOKE AFTERWARDS. THIS HAS HAPPENED AT LEAST 45 TIMES SINCE I PURCHASED THE CAR, I THOUGHT THE PROBLEM WOULD GO AWAY, BUT IT HAS NOT. THE CAR STALLS AT RED LIGHTS AND DURING STOP AND GO TRAFFIC, THERE IS A STRONG SMELL OF SMOKE AFTER IT STALLS.
Corrective Action:
TYSINGER REPLACED THE FUEL TANK ON 08/30/2018. THE CAR HAS HAD PROBLEMS WITH THE FUEL TANK SINCE I PURCHASED THE CAR. THE CAR HAS BEEN MAKING A LOUD BANG AND THEN THERE IS A STRONG SMELL OF SMOKE AFTERWARDS. THIS HAS HAPPENED AT LEAST 45 TIMES SINCE I PURCHASED THE CAR, I THOUGHT THE PROBLEM WOULD GO AWAY, BUT IT HAS NOT. THE CAR STALLS AT RED LIGHTS AND DURING STOP AND GO TRAFFIC, THERE IS A STRONG SMELL OF SMOKE AFTER IT STALLS.
Additional Notes:
TYSINGER REPLACED THE FUEL TANK ON 08/30/2018. THE CAR HAS HAD PROBLEMS WITH THE FUEL TANK SINCE I PURCHASED THE CAR. THE CAR HAS BEEN MAKING A LOUD BANG AND THEN THERE IS A STRONG SMELL OF SMOKE AFTERWARDS. THIS HAS HAPPENED AT LEAST 45 TIMES SINCE I PURCHASED THE CAR, I THOUGHT THE PROBLEM WOULD GO AWAY, BUT IT HAS NOT. THE CAR STALLS AT RED LIGHTS AND DURING STOP AND GO TRAFFIC, THERE IS A STRONG SMELL OF SMOKE AFTER IT STALLS.
Mfg Campaign: 11129713
Recall Date: Sep 15, 2018
Mercedes-benz Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
TYSINGER REPLACED THE FUEL TANK ON 08/30/2018. THE CAR HAS HAD PROBLEMS WITH THE FUEL TANK SINCE I PURCHASED THE CAR. THE CAR HAS BEEN MAKING A LOUD BANG AND THEN THERE IS A STRONG SMELL OF SMOKE AFTERWARDS. THIS HAS HAPPENED AT LEAST 45 TIMES SINCE I PURCHASED THE CAR, I THOUGHT THE PROBLEM WOULD GO AWAY, BUT IT HAS NOT. THE CAR STALLS AT RED LIGHTS AND DURING STOP AND GO TRAFFIC, THERE IS A STRONG SMELL OF SMOKE AFTER IT STALLS.
Corrective Action:
TYSINGER REPLACED THE FUEL TANK ON 08/30/2018. THE CAR HAS HAD PROBLEMS WITH THE FUEL TANK SINCE I PURCHASED THE CAR. THE CAR HAS BEEN MAKING A LOUD BANG AND THEN THERE IS A STRONG SMELL OF SMOKE AFTERWARDS. THIS HAS HAPPENED AT LEAST 45 TIMES SINCE I PURCHASED THE CAR, I THOUGHT THE PROBLEM WOULD GO AWAY, BUT IT HAS NOT. THE CAR STALLS AT RED LIGHTS AND DURING STOP AND GO TRAFFIC, THERE IS A STRONG SMELL OF SMOKE AFTER IT STALLS.
Additional Notes:
TYSINGER REPLACED THE FUEL TANK ON 08/30/2018. THE CAR HAS HAD PROBLEMS WITH THE FUEL TANK SINCE I PURCHASED THE CAR. THE CAR HAS BEEN MAKING A LOUD BANG AND THEN THERE IS A STRONG SMELL OF SMOKE AFTERWARDS. THIS HAS HAPPENED AT LEAST 45 TIMES SINCE I PURCHASED THE CAR, I THOUGHT THE PROBLEM WOULD GO AWAY, BUT IT HAS NOT. THE CAR STALLS AT RED LIGHTS AND DURING STOP AND GO TRAFFIC, THERE IS A STRONG SMELL OF SMOKE AFTER IT STALLS.
Mfg Campaign: 11129713
Recall Date: Sep 15, 2018
Mercedes-benz Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TYSINGER REPLACED THE FUEL TANK ON 08/30/2018. THE CAR HAS HAD PROBLEMS WITH THE FUEL TANK SINCE I PURCHASED THE CAR. THE CAR HAS BEEN MAKING A LOUD BANG AND THEN THERE IS A STRONG SMELL OF SMOKE AFTERWARDS. THIS HAS HAPPENED AT LEAST 45 TIMES SINCE I PURCHASED THE CAR, I THOUGHT THE PROBLEM WOULD GO AWAY, BUT IT HAS NOT. THE CAR STALLS AT RED LIGHTS AND DURING STOP AND GO TRAFFIC, THERE IS A STRONG SMELL OF SMOKE AFTER IT STALLS.
Corrective Action:
TYSINGER REPLACED THE FUEL TANK ON 08/30/2018. THE CAR HAS HAD PROBLEMS WITH THE FUEL TANK SINCE I PURCHASED THE CAR. THE CAR HAS BEEN MAKING A LOUD BANG AND THEN THERE IS A STRONG SMELL OF SMOKE AFTERWARDS. THIS HAS HAPPENED AT LEAST 45 TIMES SINCE I PURCHASED THE CAR, I THOUGHT THE PROBLEM WOULD GO AWAY, BUT IT HAS NOT. THE CAR STALLS AT RED LIGHTS AND DURING STOP AND GO TRAFFIC, THERE IS A STRONG SMELL OF SMOKE AFTER IT STALLS.
Additional Notes:
TYSINGER REPLACED THE FUEL TANK ON 08/30/2018. THE CAR HAS HAD PROBLEMS WITH THE FUEL TANK SINCE I PURCHASED THE CAR. THE CAR HAS BEEN MAKING A LOUD BANG AND THEN THERE IS A STRONG SMELL OF SMOKE AFTERWARDS. THIS HAS HAPPENED AT LEAST 45 TIMES SINCE I PURCHASED THE CAR, I THOUGHT THE PROBLEM WOULD GO AWAY, BUT IT HAS NOT. THE CAR STALLS AT RED LIGHTS AND DURING STOP AND GO TRAFFIC, THERE IS A STRONG SMELL OF SMOKE AFTER IT STALLS.
Mfg Campaign: 11129713
Recall Date: Sep 15, 2018
Mercedes-benz Usa, Llc
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
TL* THE CONTACT WAS LEASING A 2016 SMART FORTWO. WHILE DRIVING VARIOUS SPEEDS, THE AIR CONDITIONER FAILED TO FUNCTION AND HOT AIR BLEW FROM THE VENTS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,333.
Corrective Action:
TL* THE CONTACT WAS LEASING A 2016 SMART FORTWO. WHILE DRIVING VARIOUS SPEEDS, THE AIR CONDITIONER FAILED TO FUNCTION AND HOT AIR BLEW FROM THE VENTS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,333.
Additional Notes:
TL* THE CONTACT WAS LEASING A 2016 SMART FORTWO. WHILE DRIVING VARIOUS SPEEDS, THE AIR CONDITIONER FAILED TO FUNCTION AND HOT AIR BLEW FROM THE VENTS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,333.
Mfg Campaign: 11100436
Recall Date: Jun 7, 2018
Mercedes-benz Usa, Llc
Defect Description:
EQUIPMENT:APPLIANCE:AIR CONDITIONER
Potential Consequences:
TL* THE CONTACT WAS LEASING A 2016 SMART FORTWO. WHILE DRIVING VARIOUS SPEEDS, THE AIR CONDITIONER FAILED TO FUNCTION AND HOT AIR BLEW FROM THE VENTS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,333.
Corrective Action:
TL* THE CONTACT WAS LEASING A 2016 SMART FORTWO. WHILE DRIVING VARIOUS SPEEDS, THE AIR CONDITIONER FAILED TO FUNCTION AND HOT AIR BLEW FROM THE VENTS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,333.
Additional Notes:
TL* THE CONTACT WAS LEASING A 2016 SMART FORTWO. WHILE DRIVING VARIOUS SPEEDS, THE AIR CONDITIONER FAILED TO FUNCTION AND HOT AIR BLEW FROM THE VENTS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,333.
Mfg Campaign: 11100436
Recall Date: Jun 7, 2018
Mercedes-benz Usa, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SMART FORTWO. AFTER STOPPING THE VEHICLE, THE CONTACT NOTICED AN ABNORMAL ODOR AND OBSERVED SMOKE COMING FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EXHAUST PIPES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 400.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SMART FORTWO. AFTER STOPPING THE VEHICLE, THE CONTACT NOTICED AN ABNORMAL ODOR AND OBSERVED SMOKE COMING FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EXHAUST PIPES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 400.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SMART FORTWO. AFTER STOPPING THE VEHICLE, THE CONTACT NOTICED AN ABNORMAL ODOR AND OBSERVED SMOKE COMING FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EXHAUST PIPES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 400.
Mfg Campaign: 10969003
Recall Date: Mar 28, 2017
Mercedes-benz Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GAS TANK 5 GALLONS NOT 8 AS LISTED IN THE BOOK. TANKS FILLS UP PREMIUM GAS FOR $10. GAS PUMP SAID IT PUT OUT 5 GALLONS ONLY INTO THE TANK. THAT FILLED UP THE WHOLE. NOW I'M NAIVE TO FILL UP SOON I REACH ANOTHER 100 MILES. THIS IS NOT GOING TO WORK. YOU SOLD ME THE WRONG VEHICLE. INSTEAD OF HELPING ME MAKE A WISE DECISION YOUR ONLY CONCERN WAS TO SELL SELL SELL THAT'S IT. MPG IS AROUND 30. NOT TRUE IT'S AT 23 MPG. MIRRORS DON'T ADJUST CORRECTLY. BLIND-SIDING IS DANGEROUS AND FATAL. EMISSIONS ISSUE: SMELLS LIKE PLASTIC/RUBBER BURNING ??? BATTERY LEVEL INDICATOR IS MISSING. DOESN'T POWER MY PHONE WHILE VEHICLE ENGINE IS OFF. AUDIO SYSTEM KEEPS CUTTING OFF PHONE CALLS AND THE GOOGLE NAVIGATOR GUIDANCE. THE BUMPER TO BUMPER 75,000 MILES WARRANTY DOESN'T EVEN COVER 60 MILES PER DAY FOR THE NEXT 4 YEARS. THAT'S 1,800 MILES /MONTH. 21,600 MILES PER YEAR. I DO 10,000 MILES PER MONTH. I WALKED IN THE DEALERSHIP THINKING I WILL BE PAYING NO MORE THAN $100. SADLY ENOUGH I DON'T KNOW WHAT I WAS THINKING TO SIGN UP A $265/MONTH NOTE FOR NEXT 5 YEARS ON A CAR THAT DOESN'T HAVE ENOUGH ROOM FOR AT LEAST MISSING TRUNK SLIDING COVER. CADDY FOR IPHONE ALARM SYSTEM IS LOW. RADIO STATIC HAVE ALL THE STATION IN DECIMAL POINTS BUT DOESN'T PICK AND SETTLE ON ONE THAT'S BROADCASTING. TERRIBLE RADIO.
Corrective Action:
GAS TANK 5 GALLONS NOT 8 AS LISTED IN THE BOOK. TANKS FILLS UP PREMIUM GAS FOR $10. GAS PUMP SAID IT PUT OUT 5 GALLONS ONLY INTO THE TANK. THAT FILLED UP THE WHOLE. NOW I'M NAIVE TO FILL UP SOON I REACH ANOTHER 100 MILES. THIS IS NOT GOING TO WORK. YOU SOLD ME THE WRONG VEHICLE. INSTEAD OF HELPING ME MAKE A WISE DECISION YOUR ONLY CONCERN WAS TO SELL SELL SELL THAT'S IT. MPG IS AROUND 30. NOT TRUE IT'S AT 23 MPG. MIRRORS DON'T ADJUST CORRECTLY. BLIND-SIDING IS DANGEROUS AND FATAL. EMISSIONS ISSUE: SMELLS LIKE PLASTIC/RUBBER BURNING ??? BATTERY LEVEL INDICATOR IS MISSING. DOESN'T POWER MY PHONE WHILE VEHICLE ENGINE IS OFF. AUDIO SYSTEM KEEPS CUTTING OFF PHONE CALLS AND THE GOOGLE NAVIGATOR GUIDANCE. THE BUMPER TO BUMPER 75,000 MILES WARRANTY DOESN'T EVEN COVER 60 MILES PER DAY FOR THE NEXT 4 YEARS. THAT'S 1,800 MILES /MONTH. 21,600 MILES PER YEAR. I DO 10,000 MILES PER MONTH. I WALKED IN THE DEALERSHIP THINKING I WILL BE PAYING NO MORE THAN $100. SADLY ENOUGH I DON'T KNOW WHAT I WAS THINKING TO SIGN UP A $265/MONTH NOTE FOR NEXT 5 YEARS ON A CAR THAT DOESN'T HAVE ENOUGH ROOM FOR AT LEAST MISSING TRUNK SLIDING COVER. CADDY FOR IPHONE ALARM SYSTEM IS LOW. RADIO STATIC HAVE ALL THE STATION IN DECIMAL POINTS BUT DOESN'T PICK AND SETTLE ON ONE THAT'S BROADCASTING. TERRIBLE RADIO.
Additional Notes:
GAS TANK 5 GALLONS NOT 8 AS LISTED IN THE BOOK. TANKS FILLS UP PREMIUM GAS FOR $10. GAS PUMP SAID IT PUT OUT 5 GALLONS ONLY INTO THE TANK. THAT FILLED UP THE WHOLE. NOW I'M NAIVE TO FILL UP SOON I REACH ANOTHER 100 MILES. THIS IS NOT GOING TO WORK. YOU SOLD ME THE WRONG VEHICLE. INSTEAD OF HELPING ME MAKE A WISE DECISION YOUR ONLY CONCERN WAS TO SELL SELL SELL THAT'S IT. MPG IS AROUND 30. NOT TRUE IT'S AT 23 MPG. MIRRORS DON'T ADJUST CORRECTLY. BLIND-SIDING IS DANGEROUS AND FATAL. EMISSIONS ISSUE: SMELLS LIKE PLASTIC/RUBBER BURNING ??? BATTERY LEVEL INDICATOR IS MISSING. DOESN'T POWER MY PHONE WHILE VEHICLE ENGINE IS OFF. AUDIO SYSTEM KEEPS CUTTING OFF PHONE CALLS AND THE GOOGLE NAVIGATOR GUIDANCE. THE BUMPER TO BUMPER 75,000 MILES WARRANTY DOESN'T EVEN COVER 60 MILES PER DAY FOR THE NEXT 4 YEARS. THAT'S 1,800 MILES /MONTH. 21,600 MILES PER YEAR. I DO 10,000 MILES PER MONTH. I WALKED IN THE DEALERSHIP THINKING I WILL BE PAYING NO MORE THAN $100. SADLY ENOUGH I DON'T KNOW WHAT I WAS THINKING TO SIGN UP A $265/MONTH NOTE FOR NEXT 5 YEARS ON A CAR THAT DOESN'T HAVE ENOUGH ROOM FOR AT LEAST MISSING TRUNK SLIDING COVER. CADDY FOR IPHONE ALARM SYSTEM IS LOW. RADIO STATIC HAVE ALL THE STATION IN DECIMAL POINTS BUT DOESN'T PICK AND SETTLE ON ONE THAT'S BROADCASTING. TERRIBLE RADIO.
Mfg Campaign: 10937409
Recall Date: Dec 26, 2016
Mercedes-benz Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE FUEL GAUGE AND MPG INDICATORS ARE BOTH FAULTY. THE FUEL GAUGE DOES NOT SHOW THE CORRECT AMOUNT OF FUEL IN THE TANK, AND THE MPG DIGITAL INDICATOR IS HARDLY EVER TRUE. ESPECIALLY THAT THE CAR'S ACTUAL CITY MPG IS WAY OFF FROM THE WHAT IS SHOWN ON THE STICKER.
Corrective Action:
THE FUEL GAUGE AND MPG INDICATORS ARE BOTH FAULTY. THE FUEL GAUGE DOES NOT SHOW THE CORRECT AMOUNT OF FUEL IN THE TANK, AND THE MPG DIGITAL INDICATOR IS HARDLY EVER TRUE. ESPECIALLY THAT THE CAR'S ACTUAL CITY MPG IS WAY OFF FROM THE WHAT IS SHOWN ON THE STICKER.
Additional Notes:
THE FUEL GAUGE AND MPG INDICATORS ARE BOTH FAULTY. THE FUEL GAUGE DOES NOT SHOW THE CORRECT AMOUNT OF FUEL IN THE TANK, AND THE MPG DIGITAL INDICATOR IS HARDLY EVER TRUE. ESPECIALLY THAT THE CAR'S ACTUAL CITY MPG IS WAY OFF FROM THE WHAT IS SHOWN ON THE STICKER.
Mfg Campaign: 10911135
Recall Date: Oct 3, 2016
Mercedes-benz Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON STEEP UPHILLS AND WHEN YOU HAVE COME TO A STOP BECAUSE OF A RED LIGHT OR A STOP SIGN, THE ENGINE SEEMS TO BE TOO WEAK TO PUSH THE TRANSMISSION FORWARD AND ACTUALLY THE CAR MY ROLL BACK AND BRAKES GO IN A LOCK MODE WHICH CREATES A BIG SAFETY ISSUE.
Corrective Action:
ON STEEP UPHILLS AND WHEN YOU HAVE COME TO A STOP BECAUSE OF A RED LIGHT OR A STOP SIGN, THE ENGINE SEEMS TO BE TOO WEAK TO PUSH THE TRANSMISSION FORWARD AND ACTUALLY THE CAR MY ROLL BACK AND BRAKES GO IN A LOCK MODE WHICH CREATES A BIG SAFETY ISSUE.
Additional Notes:
ON STEEP UPHILLS AND WHEN YOU HAVE COME TO A STOP BECAUSE OF A RED LIGHT OR A STOP SIGN, THE ENGINE SEEMS TO BE TOO WEAK TO PUSH THE TRANSMISSION FORWARD AND ACTUALLY THE CAR MY ROLL BACK AND BRAKES GO IN A LOCK MODE WHICH CREATES A BIG SAFETY ISSUE.
Mfg Campaign: 10885818
Recall Date: Jul 19, 2016
Mercedes-benz Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
ON STEEP UPHILLS AND WHEN YOU HAVE COME TO A STOP BECAUSE OF A RED LIGHT OR A STOP SIGN, THE ENGINE SEEMS TO BE TOO WEAK TO PUSH THE TRANSMISSION FORWARD AND ACTUALLY THE CAR MY ROLL BACK AND BRAKES GO IN A LOCK MODE WHICH CREATES A BIG SAFETY ISSUE.
Corrective Action:
ON STEEP UPHILLS AND WHEN YOU HAVE COME TO A STOP BECAUSE OF A RED LIGHT OR A STOP SIGN, THE ENGINE SEEMS TO BE TOO WEAK TO PUSH THE TRANSMISSION FORWARD AND ACTUALLY THE CAR MY ROLL BACK AND BRAKES GO IN A LOCK MODE WHICH CREATES A BIG SAFETY ISSUE.
Additional Notes:
ON STEEP UPHILLS AND WHEN YOU HAVE COME TO A STOP BECAUSE OF A RED LIGHT OR A STOP SIGN, THE ENGINE SEEMS TO BE TOO WEAK TO PUSH THE TRANSMISSION FORWARD AND ACTUALLY THE CAR MY ROLL BACK AND BRAKES GO IN A LOCK MODE WHICH CREATES A BIG SAFETY ISSUE.
Mfg Campaign: 10885818
Recall Date: Jul 19, 2016
Mercedes-benz Usa, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
ON STEEP UPHILLS AND WHEN YOU HAVE COME TO A STOP BECAUSE OF A RED LIGHT OR A STOP SIGN, THE ENGINE SEEMS TO BE TOO WEAK TO PUSH THE TRANSMISSION FORWARD AND ACTUALLY THE CAR MY ROLL BACK AND BRAKES GO IN A LOCK MODE WHICH CREATES A BIG SAFETY ISSUE.
Corrective Action:
ON STEEP UPHILLS AND WHEN YOU HAVE COME TO A STOP BECAUSE OF A RED LIGHT OR A STOP SIGN, THE ENGINE SEEMS TO BE TOO WEAK TO PUSH THE TRANSMISSION FORWARD AND ACTUALLY THE CAR MY ROLL BACK AND BRAKES GO IN A LOCK MODE WHICH CREATES A BIG SAFETY ISSUE.
Additional Notes:
ON STEEP UPHILLS AND WHEN YOU HAVE COME TO A STOP BECAUSE OF A RED LIGHT OR A STOP SIGN, THE ENGINE SEEMS TO BE TOO WEAK TO PUSH THE TRANSMISSION FORWARD AND ACTUALLY THE CAR MY ROLL BACK AND BRAKES GO IN A LOCK MODE WHICH CREATES A BIG SAFETY ISSUE.
Mfg Campaign: 10885818
Recall Date: Jul 19, 2016
Mercedes-benz Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I NOTICED THAT MY GAS GAUGE WAS GIVING ME INCORRECT READINGS. THE GAS TANK ACCORDING TO THE OWNERS MANUAL HOLDS 8+ GALLONS OF GAS. WHEN I GET A LOW FUEL WARNING IF I "FILL UP" THE TANK IT ONLY TAKES BETWEEN 5 AND 6 GALLONS. THE GAS GAUGE SHOWS FULL AND THEN WITHIN HOURS ALL OF A SUDDEN IT READS THERE IS ONLY A HALF TANK OF GAS. I VISITED MY DEALER MERCEDES-BENZ MANHATTAN IF FEBRUARY OF 2016 AFTER WAITING FOR 3 HOURS I WAS TOLD THAT THE ISSUE WAS BEING WORKED ON BUT AT THAT TIME THERE IS NO FIX. PRIOR TO GOING TO THE DEALER I RECEIVE NO NOTIFICATION OF THIS PROBLEM. AS THE CONSUMER I SHOULD HAVE BEEN MAKE AWARE OF THIS DEFECT. WHEN I TOOK MY CAR TO THE DEALER ON JULY 29, 2016 BECAUSE OF AN ISSUE WITH MY AIR CONDITIONER THE SERVICE WRITER TOLD ME THAT THERE WAS NO FIX OF THE GAS GAUGE PROBLEM AND THAT BECAUSE IT WAS NOT CONSIDERED A, "SAFETY" ISSUE NO NOTICED WERE SENT AND NO RECALL WOULD BE ISSUED. HOW IS NOT KNOWING HOW MUCH GAS YOU HAVE IN YOUR TANK NOT A SAFETY ISSUE. LUCKILY FOR ME I WAS NOT DRIVING ON A HIGHWAY WHEN MY CAR RAN OUT OF GAS RECENTLY, HAD I BEEN ON THE HIGHWAY I GUESS MY HAVING TO RISK MY LIFE TO GET TO THE SIDE OF THE HIGHWAY IN ONCOMING TRAFFIC HAS BEEN DETERMINED BY SMART USA NOT TO BE A SAFETY ISSUE, I VEHEMENTLY DISAGREE. THE ATTACHED IMAGES WILL SHOW THE GAS GAUGE INDICATING LOW FUEL LEVEL, RECEIPT FOR AMOUNT OF GAS ADDED AND GAS GAUGE SHOWING FULL WITH ONLY IN THIS CASE A LITTLE OVER 5 GALLONS OF GAS BEING ADDED.
Corrective Action:
I NOTICED THAT MY GAS GAUGE WAS GIVING ME INCORRECT READINGS. THE GAS TANK ACCORDING TO THE OWNERS MANUAL HOLDS 8+ GALLONS OF GAS. WHEN I GET A LOW FUEL WARNING IF I "FILL UP" THE TANK IT ONLY TAKES BETWEEN 5 AND 6 GALLONS. THE GAS GAUGE SHOWS FULL AND THEN WITHIN HOURS ALL OF A SUDDEN IT READS THERE IS ONLY A HALF TANK OF GAS. I VISITED MY DEALER MERCEDES-BENZ MANHATTAN IF FEBRUARY OF 2016 AFTER WAITING FOR 3 HOURS I WAS TOLD THAT THE ISSUE WAS BEING WORKED ON BUT AT THAT TIME THERE IS NO FIX. PRIOR TO GOING TO THE DEALER I RECEIVE NO NOTIFICATION OF THIS PROBLEM. AS THE CONSUMER I SHOULD HAVE BEEN MAKE AWARE OF THIS DEFECT. WHEN I TOOK MY CAR TO THE DEALER ON JULY 29, 2016 BECAUSE OF AN ISSUE WITH MY AIR CONDITIONER THE SERVICE WRITER TOLD ME THAT THERE WAS NO FIX OF THE GAS GAUGE PROBLEM AND THAT BECAUSE IT WAS NOT CONSIDERED A, "SAFETY" ISSUE NO NOTICED WERE SENT AND NO RECALL WOULD BE ISSUED. HOW IS NOT KNOWING HOW MUCH GAS YOU HAVE IN YOUR TANK NOT A SAFETY ISSUE. LUCKILY FOR ME I WAS NOT DRIVING ON A HIGHWAY WHEN MY CAR RAN OUT OF GAS RECENTLY, HAD I BEEN ON THE HIGHWAY I GUESS MY HAVING TO RISK MY LIFE TO GET TO THE SIDE OF THE HIGHWAY IN ONCOMING TRAFFIC HAS BEEN DETERMINED BY SMART USA NOT TO BE A SAFETY ISSUE, I VEHEMENTLY DISAGREE. THE ATTACHED IMAGES WILL SHOW THE GAS GAUGE INDICATING LOW FUEL LEVEL, RECEIPT FOR AMOUNT OF GAS ADDED AND GAS GAUGE SHOWING FULL WITH ONLY IN THIS CASE A LITTLE OVER 5 GALLONS OF GAS BEING ADDED.
Additional Notes:
I NOTICED THAT MY GAS GAUGE WAS GIVING ME INCORRECT READINGS. THE GAS TANK ACCORDING TO THE OWNERS MANUAL HOLDS 8+ GALLONS OF GAS. WHEN I GET A LOW FUEL WARNING IF I "FILL UP" THE TANK IT ONLY TAKES BETWEEN 5 AND 6 GALLONS. THE GAS GAUGE SHOWS FULL AND THEN WITHIN HOURS ALL OF A SUDDEN IT READS THERE IS ONLY A HALF TANK OF GAS. I VISITED MY DEALER MERCEDES-BENZ MANHATTAN IF FEBRUARY OF 2016 AFTER WAITING FOR 3 HOURS I WAS TOLD THAT THE ISSUE WAS BEING WORKED ON BUT AT THAT TIME THERE IS NO FIX. PRIOR TO GOING TO THE DEALER I RECEIVE NO NOTIFICATION OF THIS PROBLEM. AS THE CONSUMER I SHOULD HAVE BEEN MAKE AWARE OF THIS DEFECT. WHEN I TOOK MY CAR TO THE DEALER ON JULY 29, 2016 BECAUSE OF AN ISSUE WITH MY AIR CONDITIONER THE SERVICE WRITER TOLD ME THAT THERE WAS NO FIX OF THE GAS GAUGE PROBLEM AND THAT BECAUSE IT WAS NOT CONSIDERED A, "SAFETY" ISSUE NO NOTICED WERE SENT AND NO RECALL WOULD BE ISSUED. HOW IS NOT KNOWING HOW MUCH GAS YOU HAVE IN YOUR TANK NOT A SAFETY ISSUE. LUCKILY FOR ME I WAS NOT DRIVING ON A HIGHWAY WHEN MY CAR RAN OUT OF GAS RECENTLY, HAD I BEEN ON THE HIGHWAY I GUESS MY HAVING TO RISK MY LIFE TO GET TO THE SIDE OF THE HIGHWAY IN ONCOMING TRAFFIC HAS BEEN DETERMINED BY SMART USA NOT TO BE A SAFETY ISSUE, I VEHEMENTLY DISAGREE. THE ATTACHED IMAGES WILL SHOW THE GAS GAUGE INDICATING LOW FUEL LEVEL, RECEIPT FOR AMOUNT OF GAS ADDED AND GAS GAUGE SHOWING FULL WITH ONLY IN THIS CASE A LITTLE OVER 5 GALLONS OF GAS BEING ADDED.
Mfg Campaign: 10882810
Recall Date: Jul 5, 2016
Mercedes-benz Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MY NEW CAR AND MANY OTHERS HAVE GAS GAUGES THAT DO NOT WORK PROPERLY AT ALL! YOU DON'T KNOW HOW MUCH GAS IS IN YOUR TANK AT ALL. HTTP://WWW.SMARTCAROFAMERICA.COM/FORUMS/F208/2016-GAS-GAUGE-ISSUE-107826/
Corrective Action:
MY NEW CAR AND MANY OTHERS HAVE GAS GAUGES THAT DO NOT WORK PROPERLY AT ALL! YOU DON'T KNOW HOW MUCH GAS IS IN YOUR TANK AT ALL. HTTP://WWW.SMARTCAROFAMERICA.COM/FORUMS/F208/2016-GAS-GAUGE-ISSUE-107826/
Additional Notes:
MY NEW CAR AND MANY OTHERS HAVE GAS GAUGES THAT DO NOT WORK PROPERLY AT ALL! YOU DON'T KNOW HOW MUCH GAS IS IN YOUR TANK AT ALL. HTTP://WWW.SMARTCAROFAMERICA.COM/FORUMS/F208/2016-GAS-GAUGE-ISSUE-107826/
Mfg Campaign: 10824416
Recall Date: Feb 5, 2016
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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