RAM PROMASTER 2019

Complete listing of complaints and recalls for this vehicle

50
Complaints
6
Recalls

Complaints & Recalls

50 Complaints 6 Recalls

Official Safety Recalls - Important!

6 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Chrysler (fca Us, Llc)
NHTSA Campaign: 23V301000 SAFETY RECALL
165.5K Vehicles Affected
Recall Date: Apr 27, 2023
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

Potential Risk:
A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
FREE Recall Solution:
Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: 44A
Notice Date: Jun 22, 2023
Recall Date: Apr 27, 2023
Prime-time Specialty Vehicles
NHTSA Campaign: 20V582000 SAFETY RECALL
20 Vehicles Affected
Recall Date: Sep 24, 2020
Safety Issue:

Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Potential Risk:
The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
FREE Recall Solution:
Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: W00
Recall Date: Sep 24, 2020
National Van Builders, Inc.
NHTSA Campaign: 20V250000 SAFETY RECALL
5 Vehicles Affected
Recall Date: May 5, 2020
Safety Issue:

National Van Builders, Inc. (National Van Builders) is recalling certain vehicles based on 2019-2020 Ford Transit and 2019 Ram Promaster vans equipped with Freedman GO-ES foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."

Potential Risk:
An unsecured occupant has an increased risk of injury in the event of a crash.
FREE Recall Solution:
National Van Builders will notify owners, and dealers will replace the retractors, free of charge. The recall began May 19, 2020. Owners may contact Freedman customer service at 1-800-443-4540 or National Van Builders customer service at 1-800-527-7477.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: 20E-004
Notice Date: May 19, 2020
Recall Date: May 5, 2020
Transitworks
NHTSA Campaign: 20V222000 SAFETY RECALL
205 Vehicles Affected
Recall Date: Apr 20, 2020
Safety Issue:

TransitWorks is recalling certain Driverge vehicles based on 2019-2020 Ford Transit vans equipped with Freedman Seating Company (FSC) PT Foldaway and GO-ES 3-point Foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."

Potential Risk:
An unsecured occupant has an increased risk of injury in the event of a crash.
FREE Recall Solution:
TransitWorks will notify owners, and dealers will replace the retractors, free of charge. The recall began May 13, 2020. Dealers can contact Freedman Seating Company for parts and reimbursement information at 1-800-443-4540.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Notice Date: May 13, 2020
Recall Date: Apr 20, 2020
Chrysler (fca Us Llc)
NHTSA Campaign: 20V036000 SAFETY RECALL
222.2K Vehicles Affected
Recall Date: Jan 23, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Potential Risk:
The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
FREE Recall Solution:
Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: W00
Notice Date: May 26, 2020
Recall Date: Jan 23, 2020
New England Wheels
NHTSA Campaign: 19V333000 SAFETY RECALL
544 Vehicles Affected
Recall Date: Apr 29, 2019
Safety Issue:

New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

Potential Risk:
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
FREE Recall Solution:
New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: 18E-076
Notice Date: May 27, 2019
Recall Date: Apr 29, 2019

Consumer Complaints

50 Complaints
Chrysler (fca Us, Llc)
Campaign: 11396760 Other
Feb 18, 2021
Defect Description:

ENGINE

Potential Consequences:

WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED. AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.

Corrective Action:

WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED. AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.

Additional Notes:

WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED. AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.

Manufacturer: RAM
Mfg Campaign: 11396760
Notice Date: Feb 18, 2021
Recall Date: Feb 18, 2021
Chrysler (fca Us, Llc)
Campaign: 11330078 Other
Jun 22, 2020
Defect Description:

POWER TRAIN

Potential Consequences:

WE HAVE CONTACTED RAM AND OUR LOCAL DEALER MULTIPLE TIMES. DEALER SAYS THEY ARE NOT RECEIVING PARTS FOR RECALL W00. RAM SAYS THEY ARE SENDING A LIMITED NUMBER. WE WERE #10 ON THE DEALER REPAIR LIST A MONTH AGO. NOW WE ARE 15. RAM AND THE DEALER NEED TO STEP UP AND GET THIS ISSUE FIXED FOR ALL RAM 3500 OWNERS NOW. *TR

Corrective Action:

WE HAVE CONTACTED RAM AND OUR LOCAL DEALER MULTIPLE TIMES. DEALER SAYS THEY ARE NOT RECEIVING PARTS FOR RECALL W00. RAM SAYS THEY ARE SENDING A LIMITED NUMBER. WE WERE #10 ON THE DEALER REPAIR LIST A MONTH AGO. NOW WE ARE 15. RAM AND THE DEALER NEED TO STEP UP AND GET THIS ISSUE FIXED FOR ALL RAM 3500 OWNERS NOW. *TR

Additional Notes:

WE HAVE CONTACTED RAM AND OUR LOCAL DEALER MULTIPLE TIMES. DEALER SAYS THEY ARE NOT RECEIVING PARTS FOR RECALL W00. RAM SAYS THEY ARE SENDING A LIMITED NUMBER. WE WERE #10 ON THE DEALER REPAIR LIST A MONTH AGO. NOW WE ARE 15. RAM AND THE DEALER NEED TO STEP UP AND GET THIS ISSUE FIXED FOR ALL RAM 3500 OWNERS NOW. *TR

Manufacturer: RAM
Mfg Campaign: 11330078
Notice Date: Jun 22, 2020
Recall Date: Jun 22, 2020
Chrysler (fca Us, Llc)
Campaign: 11325210 Other
May 19, 2020
Defect Description:

POWER TRAIN

Potential Consequences:

A REPUTABLE RV DEALERSHIP IN BROWNSTOWN, MI SOLD AND DELIVERED TO ME ON 12 MARCH 2020 A NEW 2020 WINNEBAGO TRAVATO INTEGRATED ONTO A 2019 RAM PROMASTER CHASSIS. AT THE TIME OF DELIVERY THERE WAS AN ACTIVE SAFETY RECALL POSTED BY FCA IN JANUARY OF 2020 ON THE CHASSIS. I WAS NOT INFORMED OF THE RECALL BY THE DEALERSHIP WHICH IS IN VIOLATION OF FEDERAL LAW, 49 USC S 30112. I FOUND OUT ABOUT THE RECALL AND INFORMED THE DEALERSHIP. THEY CLAIMED THEY DID NOT KNOW ABOUT THE RECALL. ACCORDING TO FCA, THERE IS NO REMEDY FOR THE RECALL (TRANSMISSION SHIFTER CABLE). THE DEALERSHIP SEEMS UNCONCERNED THEY VIOLATED THE LAW AND IS "NOW" ONLY INTERESTED IN GETTING THE RECALL REPAIRED ONCE FCA HAS THE REMEDY. *TR

Corrective Action:

A REPUTABLE RV DEALERSHIP IN BROWNSTOWN, MI SOLD AND DELIVERED TO ME ON 12 MARCH 2020 A NEW 2020 WINNEBAGO TRAVATO INTEGRATED ONTO A 2019 RAM PROMASTER CHASSIS. AT THE TIME OF DELIVERY THERE WAS AN ACTIVE SAFETY RECALL POSTED BY FCA IN JANUARY OF 2020 ON THE CHASSIS. I WAS NOT INFORMED OF THE RECALL BY THE DEALERSHIP WHICH IS IN VIOLATION OF FEDERAL LAW, 49 USC S 30112. I FOUND OUT ABOUT THE RECALL AND INFORMED THE DEALERSHIP. THEY CLAIMED THEY DID NOT KNOW ABOUT THE RECALL. ACCORDING TO FCA, THERE IS NO REMEDY FOR THE RECALL (TRANSMISSION SHIFTER CABLE). THE DEALERSHIP SEEMS UNCONCERNED THEY VIOLATED THE LAW AND IS "NOW" ONLY INTERESTED IN GETTING THE RECALL REPAIRED ONCE FCA HAS THE REMEDY. *TR

Additional Notes:

A REPUTABLE RV DEALERSHIP IN BROWNSTOWN, MI SOLD AND DELIVERED TO ME ON 12 MARCH 2020 A NEW 2020 WINNEBAGO TRAVATO INTEGRATED ONTO A 2019 RAM PROMASTER CHASSIS. AT THE TIME OF DELIVERY THERE WAS AN ACTIVE SAFETY RECALL POSTED BY FCA IN JANUARY OF 2020 ON THE CHASSIS. I WAS NOT INFORMED OF THE RECALL BY THE DEALERSHIP WHICH IS IN VIOLATION OF FEDERAL LAW, 49 USC S 30112. I FOUND OUT ABOUT THE RECALL AND INFORMED THE DEALERSHIP. THEY CLAIMED THEY DID NOT KNOW ABOUT THE RECALL. ACCORDING TO FCA, THERE IS NO REMEDY FOR THE RECALL (TRANSMISSION SHIFTER CABLE). THE DEALERSHIP SEEMS UNCONCERNED THEY VIOLATED THE LAW AND IS "NOW" ONLY INTERESTED IN GETTING THE RECALL REPAIRED ONCE FCA HAS THE REMEDY. *TR

Manufacturer: RAM
Mfg Campaign: 11325210
Notice Date: May 19, 2020
Recall Date: May 19, 2020
Chrysler (fca Us, Llc)
Campaign: 11320658 Other
Apr 9, 2020
Defect Description:

POWER TRAIN

Potential Consequences:

NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>20V-036RECALL DATE: JANUARY 23, 2020 MANUFACTURER RECALL NUMBER: W00 MANUFACTURER IS NOT PROVIDING A REMEDY IN A TIMELY MANNER.

Corrective Action:

NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>20V-036RECALL DATE: JANUARY 23, 2020 MANUFACTURER RECALL NUMBER: W00 MANUFACTURER IS NOT PROVIDING A REMEDY IN A TIMELY MANNER.

Additional Notes:

NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>20V-036RECALL DATE: JANUARY 23, 2020 MANUFACTURER RECALL NUMBER: W00 MANUFACTURER IS NOT PROVIDING A REMEDY IN A TIMELY MANNER.

Manufacturer: RAM
Mfg Campaign: 11320658
Notice Date: Apr 9, 2020
Recall Date: Apr 9, 2020
Chrysler (fca Us, Llc)
Campaign: 11317412 Other
Mar 10, 2020
Defect Description:

POWER TRAIN

Potential Consequences:

MY VEHICLE HAS BEEN RECALLED FOR A SAFETY ISSUE W00 20V-036. THERE IS NO ENGINEERING FIX YET DESIGNED. WINNEBAGO/DODGE AND IT'S ASSOCIATED DEALERS ARE STILL SELLING THE VEHICLE DESPITE THE RECALL WHILE OWNERS WAIT FOR CORRECTIVE MEASURES.

Corrective Action:

MY VEHICLE HAS BEEN RECALLED FOR A SAFETY ISSUE W00 20V-036. THERE IS NO ENGINEERING FIX YET DESIGNED. WINNEBAGO/DODGE AND IT'S ASSOCIATED DEALERS ARE STILL SELLING THE VEHICLE DESPITE THE RECALL WHILE OWNERS WAIT FOR CORRECTIVE MEASURES.

Additional Notes:

MY VEHICLE HAS BEEN RECALLED FOR A SAFETY ISSUE W00 20V-036. THERE IS NO ENGINEERING FIX YET DESIGNED. WINNEBAGO/DODGE AND IT'S ASSOCIATED DEALERS ARE STILL SELLING THE VEHICLE DESPITE THE RECALL WHILE OWNERS WAIT FOR CORRECTIVE MEASURES.

Manufacturer: RAM
Mfg Campaign: 11317412
Notice Date: Mar 10, 2020
Recall Date: Mar 10, 2020
Chrysler (fca Us, Llc)
Campaign: 11315986 Other
Mar 4, 2020
Defect Description:

SERVICE BRAKES

Potential Consequences:

WHEN I TAKE MY FOOT OFF THE ACCELERATOR AND PUT IT ON THE BRAKE THE CAR SLOWS DOWN BUT THEN STARTS TO ACCELERATE AGAIN. ON A CITY STREET AT A STOP SIGN/LIGHT. A LIGHT WILL BRIEFLY FLASH ON DASH THAT SAYS "HILL HOLDER - SEE SERVICE". I'VE TAKEN IT TO BE CHECKED. THEY DROVE IT AND COULD NOT DUPLICATE. THIS ONLY HAPPENS INTERMITTENTLY SO THAT DIAGNOSTIC IS NOT GOING TO TELL ANYTHING.

Corrective Action:

WHEN I TAKE MY FOOT OFF THE ACCELERATOR AND PUT IT ON THE BRAKE THE CAR SLOWS DOWN BUT THEN STARTS TO ACCELERATE AGAIN. ON A CITY STREET AT A STOP SIGN/LIGHT. A LIGHT WILL BRIEFLY FLASH ON DASH THAT SAYS "HILL HOLDER - SEE SERVICE". I'VE TAKEN IT TO BE CHECKED. THEY DROVE IT AND COULD NOT DUPLICATE. THIS ONLY HAPPENS INTERMITTENTLY SO THAT DIAGNOSTIC IS NOT GOING TO TELL ANYTHING.

Additional Notes:

WHEN I TAKE MY FOOT OFF THE ACCELERATOR AND PUT IT ON THE BRAKE THE CAR SLOWS DOWN BUT THEN STARTS TO ACCELERATE AGAIN. ON A CITY STREET AT A STOP SIGN/LIGHT. A LIGHT WILL BRIEFLY FLASH ON DASH THAT SAYS "HILL HOLDER - SEE SERVICE". I'VE TAKEN IT TO BE CHECKED. THEY DROVE IT AND COULD NOT DUPLICATE. THIS ONLY HAPPENS INTERMITTENTLY SO THAT DIAGNOSTIC IS NOT GOING TO TELL ANYTHING.

Manufacturer: RAM
Mfg Campaign: 11315986
Notice Date: Mar 4, 2020
Recall Date: Mar 4, 2020
Chrysler (fca Us, Llc)
Campaign: 11315986 Other
Mar 4, 2020
Defect Description:

ENGINE

Potential Consequences:

WHEN I TAKE MY FOOT OFF THE ACCELERATOR AND PUT IT ON THE BRAKE THE CAR SLOWS DOWN BUT THEN STARTS TO ACCELERATE AGAIN. ON A CITY STREET AT A STOP SIGN/LIGHT. A LIGHT WILL BRIEFLY FLASH ON DASH THAT SAYS "HILL HOLDER - SEE SERVICE". I'VE TAKEN IT TO BE CHECKED. THEY DROVE IT AND COULD NOT DUPLICATE. THIS ONLY HAPPENS INTERMITTENTLY SO THAT DIAGNOSTIC IS NOT GOING TO TELL ANYTHING.

Corrective Action:

WHEN I TAKE MY FOOT OFF THE ACCELERATOR AND PUT IT ON THE BRAKE THE CAR SLOWS DOWN BUT THEN STARTS TO ACCELERATE AGAIN. ON A CITY STREET AT A STOP SIGN/LIGHT. A LIGHT WILL BRIEFLY FLASH ON DASH THAT SAYS "HILL HOLDER - SEE SERVICE". I'VE TAKEN IT TO BE CHECKED. THEY DROVE IT AND COULD NOT DUPLICATE. THIS ONLY HAPPENS INTERMITTENTLY SO THAT DIAGNOSTIC IS NOT GOING TO TELL ANYTHING.

Additional Notes:

WHEN I TAKE MY FOOT OFF THE ACCELERATOR AND PUT IT ON THE BRAKE THE CAR SLOWS DOWN BUT THEN STARTS TO ACCELERATE AGAIN. ON A CITY STREET AT A STOP SIGN/LIGHT. A LIGHT WILL BRIEFLY FLASH ON DASH THAT SAYS "HILL HOLDER - SEE SERVICE". I'VE TAKEN IT TO BE CHECKED. THEY DROVE IT AND COULD NOT DUPLICATE. THIS ONLY HAPPENS INTERMITTENTLY SO THAT DIAGNOSTIC IS NOT GOING TO TELL ANYTHING.

Manufacturer: RAM
Mfg Campaign: 11315986
Notice Date: Mar 4, 2020
Recall Date: Mar 4, 2020
Chrysler (fca Us, Llc)
Campaign: 11307553 Other
Feb 6, 2020
Defect Description:

ENGINE

Potential Consequences:

VEHICLE ACCELERATES WHEN FOOT IS ON THE BRAKE AND OFF THE ACCELERATOR PEDAL. LIGHT COMES ON THAT SAYS 'SERVICE ' HILL HOLDER'

Corrective Action:

VEHICLE ACCELERATES WHEN FOOT IS ON THE BRAKE AND OFF THE ACCELERATOR PEDAL. LIGHT COMES ON THAT SAYS 'SERVICE ' HILL HOLDER'

Additional Notes:

VEHICLE ACCELERATES WHEN FOOT IS ON THE BRAKE AND OFF THE ACCELERATOR PEDAL. LIGHT COMES ON THAT SAYS 'SERVICE ' HILL HOLDER'

Manufacturer: RAM
Mfg Campaign: 11307553
Notice Date: Feb 6, 2020
Recall Date: Feb 6, 2020
Chrysler (fca Us, Llc)
Campaign: 11271048 Other
Oct 25, 2019
Defect Description:

AIR BAGS

Potential Consequences:

TL* THE CONTACT RENTED A 2019 RAM PROMASTER 1500. WHILE DRIVING APPROXIMATELY 25 MPH, BOTH THE DRIVER AND PASSENGER SIDE AIR BAGS ERRONEOUSLY DEPLOYED AFTER DRIVING OVER A BUMP IN THE ROAD. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000. *DT*JB*DT *TR

Corrective Action:

TL* THE CONTACT RENTED A 2019 RAM PROMASTER 1500. WHILE DRIVING APPROXIMATELY 25 MPH, BOTH THE DRIVER AND PASSENGER SIDE AIR BAGS ERRONEOUSLY DEPLOYED AFTER DRIVING OVER A BUMP IN THE ROAD. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000. *DT*JB*DT *TR

Additional Notes:

TL* THE CONTACT RENTED A 2019 RAM PROMASTER 1500. WHILE DRIVING APPROXIMATELY 25 MPH, BOTH THE DRIVER AND PASSENGER SIDE AIR BAGS ERRONEOUSLY DEPLOYED AFTER DRIVING OVER A BUMP IN THE ROAD. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000. *DT*JB*DT *TR

Manufacturer: RAM
Mfg Campaign: 11271048
Notice Date: Oct 25, 2019
Recall Date: Oct 25, 2019
Chrysler (fca Us, Llc)
Campaign: 11232624 Other
Jul 16, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

THE DESIGN IN THE CAB AND PLACEMENT OF THE CUP HOLDERS CREATE A SAFETY HAZARD. THE CUP HOLDERS ARE RIGHT NEAR THE FLOOR CAUSING THE DRIVER TO REMOVE THEIR EYES FROM THE ROAD TO GET THEIR CUP, AND EVEN A SPLIT SECOND WITH YOUR EYES OFF THE ROAD COULD CAUSE AN ACCIDENT. THEY NEED TO RAISE THE CUP HOLDERS ON THE DASHBOARD AREA AND FRONT OF THE VEHICLE HIGHER FOR SAFETY. REACHING DOWN IS EQUALLY AS DANGEROUS AS TEXTING AND DRIVING AT THE SAME TIME. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE REACHES DOWN FOR THEIR CUP AND HAS AN ACCIDENT WITH THE POOR DESIGN AND PLACEMENT OF THE CUP HOLDERS. NOTHING HAS HAPPENED YET BECAUSE I RECOGNIZE THE DANGER OF THE DESIGN AND PLACEMENT AND WILL NOT USE THAT VEHICLE FEATURE UNTIL THEY FIND A WAY TO CORRECT IT. I TOOK DELIVERY OF THE VEHICLE LAST WEEK, I ORDERED IT IN JANUARY AND THEY BUILT IT. 07/12/2019 I NOTICED THE ISSUE WHEN I PICKED THE VEHICLE UP FROM THE DEALER.

Corrective Action:

THE DESIGN IN THE CAB AND PLACEMENT OF THE CUP HOLDERS CREATE A SAFETY HAZARD. THE CUP HOLDERS ARE RIGHT NEAR THE FLOOR CAUSING THE DRIVER TO REMOVE THEIR EYES FROM THE ROAD TO GET THEIR CUP, AND EVEN A SPLIT SECOND WITH YOUR EYES OFF THE ROAD COULD CAUSE AN ACCIDENT. THEY NEED TO RAISE THE CUP HOLDERS ON THE DASHBOARD AREA AND FRONT OF THE VEHICLE HIGHER FOR SAFETY. REACHING DOWN IS EQUALLY AS DANGEROUS AS TEXTING AND DRIVING AT THE SAME TIME. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE REACHES DOWN FOR THEIR CUP AND HAS AN ACCIDENT WITH THE POOR DESIGN AND PLACEMENT OF THE CUP HOLDERS. NOTHING HAS HAPPENED YET BECAUSE I RECOGNIZE THE DANGER OF THE DESIGN AND PLACEMENT AND WILL NOT USE THAT VEHICLE FEATURE UNTIL THEY FIND A WAY TO CORRECT IT. I TOOK DELIVERY OF THE VEHICLE LAST WEEK, I ORDERED IT IN JANUARY AND THEY BUILT IT. 07/12/2019 I NOTICED THE ISSUE WHEN I PICKED THE VEHICLE UP FROM THE DEALER.

Additional Notes:

THE DESIGN IN THE CAB AND PLACEMENT OF THE CUP HOLDERS CREATE A SAFETY HAZARD. THE CUP HOLDERS ARE RIGHT NEAR THE FLOOR CAUSING THE DRIVER TO REMOVE THEIR EYES FROM THE ROAD TO GET THEIR CUP, AND EVEN A SPLIT SECOND WITH YOUR EYES OFF THE ROAD COULD CAUSE AN ACCIDENT. THEY NEED TO RAISE THE CUP HOLDERS ON THE DASHBOARD AREA AND FRONT OF THE VEHICLE HIGHER FOR SAFETY. REACHING DOWN IS EQUALLY AS DANGEROUS AS TEXTING AND DRIVING AT THE SAME TIME. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE REACHES DOWN FOR THEIR CUP AND HAS AN ACCIDENT WITH THE POOR DESIGN AND PLACEMENT OF THE CUP HOLDERS. NOTHING HAS HAPPENED YET BECAUSE I RECOGNIZE THE DANGER OF THE DESIGN AND PLACEMENT AND WILL NOT USE THAT VEHICLE FEATURE UNTIL THEY FIND A WAY TO CORRECT IT. I TOOK DELIVERY OF THE VEHICLE LAST WEEK, I ORDERED IT IN JANUARY AND THEY BUILT IT. 07/12/2019 I NOTICED THE ISSUE WHEN I PICKED THE VEHICLE UP FROM THE DEALER.

Manufacturer: RAM
Mfg Campaign: 11232624
Notice Date: Jul 16, 2019
Recall Date: Jul 16, 2019

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