Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 13A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 3500, 3500 Cab Chassis, Ram 2500, and 4500 and 5500 Cab Chassis vehicles equipped with Cummins 6.7L turbo diesel engines. The engine control module (ECM) may have been built with a misaligned capacitor that can short-circuit, resulting in an internal loss of communication.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z87
Recall Date: Aug 26, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 3500, 2500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. An electrical short in the relay may cause a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y76
Recall Date: Oct 14, 2021
Consumer Complaints
32 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission failed after less than 500 miles. I stopped at a red light at the end of an exit ramp, and when the light turned green, the truck would not move, either in forward or reverse. I was in the middle lane of a 3 lane exit ramp, and cars were passing me on each side. There were no symptoms or warnings prior to the total failure. The truck had to be towed to a dealer, where they confirmed that the transmission had failed.
Corrective Action:
The transmission failed after less than 500 miles. I stopped at a red light at the end of an exit ramp, and when the light turned green, the truck would not move, either in forward or reverse. I was in the middle lane of a 3 lane exit ramp, and cars were passing me on each side. There were no symptoms or warnings prior to the total failure. The truck had to be towed to a dealer, where they confirmed that the transmission had failed.
Additional Notes:
The transmission failed after less than 500 miles. I stopped at a red light at the end of an exit ramp, and when the light turned green, the truck would not move, either in forward or reverse. I was in the middle lane of a 3 lane exit ramp, and cars were passing me on each side. There were no symptoms or warnings prior to the total failure. The truck had to be towed to a dealer, where they confirmed that the transmission had failed.
Mfg Campaign: 11518436
Recall Date: Apr 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Ram 5500. The contact stated that while driving approximately 30 MPH, the transmission became inoperable. There was no warning light illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified about the failure, but no additional assistance was provided. The failure mileage was approximately 862.
Corrective Action:
The contact owns a 2022 Ram 5500. The contact stated that while driving approximately 30 MPH, the transmission became inoperable. There was no warning light illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified about the failure, but no additional assistance was provided. The failure mileage was approximately 862.
Additional Notes:
The contact owns a 2022 Ram 5500. The contact stated that while driving approximately 30 MPH, the transmission became inoperable. There was no warning light illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified about the failure, but no additional assistance was provided. The failure mileage was approximately 862.
Mfg Campaign: 11509679
Recall Date: Mar 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My truck has 850 miles on it and the transmission failed. It has been at the ram dealer for a month with no fix in sight. Ram customer service has been no help.
Corrective Action:
My truck has 850 miles on it and the transmission failed. It has been at the ram dealer for a month with no fix in sight. Ram customer service has been no help.
Additional Notes:
My truck has 850 miles on it and the transmission failed. It has been at the ram dealer for a month with no fix in sight. Ram customer service has been no help.
Mfg Campaign: 11507762
Recall Date: Feb 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Driving down freeway lost all momentum had to coast to the shoulder almost causing several accidents and getting hit by a semi in the process. The truck had no gears whatsoever and gave me on warning something was as it risk for failing. Was told the entire transmission had failed. This was the second transmission ram had put in. The problem is becoming wide spread across the internet as multiple owners are now reporting with no known fix currently. Please note that the file below is the first repair which did nothing but almost cause another accident when it happened again
Corrective Action:
Driving down freeway lost all momentum had to coast to the shoulder almost causing several accidents and getting hit by a semi in the process. The truck had no gears whatsoever and gave me on warning something was as it risk for failing. Was told the entire transmission had failed. This was the second transmission ram had put in. The problem is becoming wide spread across the internet as multiple owners are now reporting with no known fix currently. Please note that the file below is the first repair which did nothing but almost cause another accident when it happened again
Additional Notes:
Driving down freeway lost all momentum had to coast to the shoulder almost causing several accidents and getting hit by a semi in the process. The truck had no gears whatsoever and gave me on warning something was as it risk for failing. Was told the entire transmission had failed. This was the second transmission ram had put in. The problem is becoming wide spread across the internet as multiple owners are now reporting with no known fix currently. Please note that the file below is the first repair which did nothing but almost cause another accident when it happened again
Mfg Campaign: 11507787
Recall Date: Feb 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Driving down freeway lost all momentum had to coast to the shoulder almost causing several accidents and getting hit by a semi in the process. The truck had no gears whatsoever and gave me on warning something was as it risk for failing. Was told the entire transmission had failed. This was the second transmission ram had put in. The problem is becoming wide spread across the internet as multiple owners are now reporting with no known fix currently. Please note that the file below is the first repair which did nothing but almost cause another accident when it happened again
Corrective Action:
Driving down freeway lost all momentum had to coast to the shoulder almost causing several accidents and getting hit by a semi in the process. The truck had no gears whatsoever and gave me on warning something was as it risk for failing. Was told the entire transmission had failed. This was the second transmission ram had put in. The problem is becoming wide spread across the internet as multiple owners are now reporting with no known fix currently. Please note that the file below is the first repair which did nothing but almost cause another accident when it happened again
Additional Notes:
Driving down freeway lost all momentum had to coast to the shoulder almost causing several accidents and getting hit by a semi in the process. The truck had no gears whatsoever and gave me on warning something was as it risk for failing. Was told the entire transmission had failed. This was the second transmission ram had put in. The problem is becoming wide spread across the internet as multiple owners are now reporting with no known fix currently. Please note that the file below is the first repair which did nothing but almost cause another accident when it happened again
Mfg Campaign: 11507787
Recall Date: Feb 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Driving down freeway lost all momentum had to coast to the shoulder almost causing several accidents and getting hit by a semi in the process. The truck had no gears whatsoever and gave me on warning something was as it risk for failing. Was told the entire transmission had failed. This was the second transmission ram had put in. The problem is becoming wide spread across the internet as multiple owners are now reporting with no known fix currently. Please note that the file below is the first repair which did nothing but almost cause another accident when it happened again
Corrective Action:
Driving down freeway lost all momentum had to coast to the shoulder almost causing several accidents and getting hit by a semi in the process. The truck had no gears whatsoever and gave me on warning something was as it risk for failing. Was told the entire transmission had failed. This was the second transmission ram had put in. The problem is becoming wide spread across the internet as multiple owners are now reporting with no known fix currently. Please note that the file below is the first repair which did nothing but almost cause another accident when it happened again
Additional Notes:
Driving down freeway lost all momentum had to coast to the shoulder almost causing several accidents and getting hit by a semi in the process. The truck had no gears whatsoever and gave me on warning something was as it risk for failing. Was told the entire transmission had failed. This was the second transmission ram had put in. The problem is becoming wide spread across the internet as multiple owners are now reporting with no known fix currently. Please note that the file below is the first repair which did nothing but almost cause another accident when it happened again
Mfg Campaign: 11507787
Recall Date: Feb 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and the contact was unable to shift gear. The check engine warning light was illuminated. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that while driving at an undisclosed speed on the highway, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was then towed to Greensboro Chrysler Dodge Jeep Ram (3710 W Wendover Ave, Greensboro, NC 27407) where it was diagnosed that the transmission failed and needed to be rebuilt. The contact was made aware that the parts were on back order. The vehicle remained at the dealer awaiting parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 1,500.
Corrective Action:
The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and the contact was unable to shift gear. The check engine warning light was illuminated. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that while driving at an undisclosed speed on the highway, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was then towed to Greensboro Chrysler Dodge Jeep Ram (3710 W Wendover Ave, Greensboro, NC 27407) where it was diagnosed that the transmission failed and needed to be rebuilt. The contact was made aware that the parts were on back order. The vehicle remained at the dealer awaiting parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 1,500.
Additional Notes:
The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and the contact was unable to shift gear. The check engine warning light was illuminated. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that while driving at an undisclosed speed on the highway, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was then towed to Greensboro Chrysler Dodge Jeep Ram (3710 W Wendover Ave, Greensboro, NC 27407) where it was diagnosed that the transmission failed and needed to be rebuilt. The contact was made aware that the parts were on back order. The vehicle remained at the dealer awaiting parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 1,500.
Mfg Campaign: 11507457
Recall Date: Feb 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My transmission went out completely without warning while driving on the expressway was able to glide it to right shoulder thank goodness my truck only has 161 miles that’s one hundred and sixty one miles and was recently bought as I’m doing research I’m starting to find out I’m not the only one these trucks are dangerous specially, when you’re on the expressway these transmissions go out without warning I could’ve got hit by other vehicles in the middle of the expressway. I got lucky. Thank God there wasn’t a lot of traffic due to a snowstorm coming.
Corrective Action:
My transmission went out completely without warning while driving on the expressway was able to glide it to right shoulder thank goodness my truck only has 161 miles that’s one hundred and sixty one miles and was recently bought as I’m doing research I’m starting to find out I’m not the only one these trucks are dangerous specially, when you’re on the expressway these transmissions go out without warning I could’ve got hit by other vehicles in the middle of the expressway. I got lucky. Thank God there wasn’t a lot of traffic due to a snowstorm coming.
Additional Notes:
My transmission went out completely without warning while driving on the expressway was able to glide it to right shoulder thank goodness my truck only has 161 miles that’s one hundred and sixty one miles and was recently bought as I’m doing research I’m starting to find out I’m not the only one these trucks are dangerous specially, when you’re on the expressway these transmissions go out without warning I could’ve got hit by other vehicles in the middle of the expressway. I got lucky. Thank God there wasn’t a lot of traffic due to a snowstorm coming.
Mfg Campaign: 11506897
Recall Date: Feb 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On the evening of 1/06/2022 I was traveling in heavy traffic going east on I-70 approaching mile marker 234 coming down a large mountain grade when i realized my transmission disengage. I was able to exit interstate and come to a stop I checked and found had no forward gears in transmission only had reverse gear. When I had secured a towing company ( which ram could not secure ) towing guy informed me that he has towed 2 to 3 of these vehicles every week for past six months with same issues. I very much feel this is a big safety issue especially when your descending down a large mountain grade the transmission may not give you the gears to safely handle the mountain grade your traveling on, causing a catastrophic accident.
Corrective Action:
On the evening of 1/06/2022 I was traveling in heavy traffic going east on I-70 approaching mile marker 234 coming down a large mountain grade when i realized my transmission disengage. I was able to exit interstate and come to a stop I checked and found had no forward gears in transmission only had reverse gear. When I had secured a towing company ( which ram could not secure ) towing guy informed me that he has towed 2 to 3 of these vehicles every week for past six months with same issues. I very much feel this is a big safety issue especially when your descending down a large mountain grade the transmission may not give you the gears to safely handle the mountain grade your traveling on, causing a catastrophic accident.
Additional Notes:
On the evening of 1/06/2022 I was traveling in heavy traffic going east on I-70 approaching mile marker 234 coming down a large mountain grade when i realized my transmission disengage. I was able to exit interstate and come to a stop I checked and found had no forward gears in transmission only had reverse gear. When I had secured a towing company ( which ram could not secure ) towing guy informed me that he has towed 2 to 3 of these vehicles every week for past six months with same issues. I very much feel this is a big safety issue especially when your descending down a large mountain grade the transmission may not give you the gears to safely handle the mountain grade your traveling on, causing a catastrophic accident.
Mfg Campaign: 11500780
Recall Date: Jan 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle failed to shift properly into the correct gear. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the air filter to be replaced. The vehicle was repaired. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to Efird Chrysler Jeep Dodge RAM (1711 W Lucas St, Florence, SC 29501: (843) 773-4179) where it was diagnosed with needing the flywheel and the starter to be replaced. The vehicle was repaired. The contact stated two weeks later he experienced the failure a second time. The vehicle was not drivable. The contact towed the vehicle to Phillips Chrysler Jeep Dodge Ram (3440 S Pine Ave, Ocala, FL 34471: (352) 644-7795) where it was diagnosed with needing the transmission and the flywheel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle failed to shift properly into the correct gear. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the air filter to be replaced. The vehicle was repaired. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to Efird Chrysler Jeep Dodge RAM (1711 W Lucas St, Florence, SC 29501: (843) 773-4179) where it was diagnosed with needing the flywheel and the starter to be replaced. The vehicle was repaired. The contact stated two weeks later he experienced the failure a second time. The vehicle was not drivable. The contact towed the vehicle to Phillips Chrysler Jeep Dodge Ram (3440 S Pine Ave, Ocala, FL 34471: (352) 644-7795) where it was diagnosed with needing the transmission and the flywheel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle failed to shift properly into the correct gear. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the air filter to be replaced. The vehicle was repaired. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to Efird Chrysler Jeep Dodge RAM (1711 W Lucas St, Florence, SC 29501: (843) 773-4179) where it was diagnosed with needing the flywheel and the starter to be replaced. The vehicle was repaired. The contact stated two weeks later he experienced the failure a second time. The vehicle was not drivable. The contact towed the vehicle to Phillips Chrysler Jeep Dodge Ram (3440 S Pine Ave, Ocala, FL 34471: (352) 644-7795) where it was diagnosed with needing the transmission and the flywheel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11487689
Recall Date: Oct 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, OTHER:KINETIC:FLYWHEEL,BEARINGS
Potential Consequences:
The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle failed to shift properly into the correct gear. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the air filter to be replaced. The vehicle was repaired. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to Efird Chrysler Jeep Dodge RAM (1711 W Lucas St, Florence, SC 29501: (843) 773-4179) where it was diagnosed with needing the flywheel and the starter to be replaced. The vehicle was repaired. The contact stated two weeks later he experienced the failure a second time. The vehicle was not drivable. The contact towed the vehicle to Phillips Chrysler Jeep Dodge Ram (3440 S Pine Ave, Ocala, FL 34471: (352) 644-7795) where it was diagnosed with needing the transmission and the flywheel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle failed to shift properly into the correct gear. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the air filter to be replaced. The vehicle was repaired. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to Efird Chrysler Jeep Dodge RAM (1711 W Lucas St, Florence, SC 29501: (843) 773-4179) where it was diagnosed with needing the flywheel and the starter to be replaced. The vehicle was repaired. The contact stated two weeks later he experienced the failure a second time. The vehicle was not drivable. The contact towed the vehicle to Phillips Chrysler Jeep Dodge Ram (3440 S Pine Ave, Ocala, FL 34471: (352) 644-7795) where it was diagnosed with needing the transmission and the flywheel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle failed to shift properly into the correct gear. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the air filter to be replaced. The vehicle was repaired. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to Efird Chrysler Jeep Dodge RAM (1711 W Lucas St, Florence, SC 29501: (843) 773-4179) where it was diagnosed with needing the flywheel and the starter to be replaced. The vehicle was repaired. The contact stated two weeks later he experienced the failure a second time. The vehicle was not drivable. The contact towed the vehicle to Phillips Chrysler Jeep Dodge Ram (3440 S Pine Ave, Ocala, FL 34471: (352) 644-7795) where it was diagnosed with needing the transmission and the flywheel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11487689
Recall Date: Oct 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Owners manual and marketing documents for 2022 RAM 5500 contain incomplete and obsolete information about diesel fueling requirements causing increased safety risk for drivers. These documents imply that without B20 option / package, vehicle cannot be safely fueled with diesel that contains ANY percentage of bio mass. Fuel must be straight petro diesel (B0) which is impossible to obtain in most of the United States as many states mandate at least 5% bio mass (B5). In addition, for the past few years, B20 optioned vehicles have not been available from RAM leaving customers with no choice but to buy non B20 vehicles and use them with fuel that contains at least some bio mass. Call to RAM indicated that since 2019, vehicles with Cummins 6.7 diesel engine may be safety fueled and operated with up to 20% bio mass (B20). This information has been conveniently omitted from owners manuals and marketing material. Safety risk; Currently many customers are on the road and driving longer than necessary to obtain B0 fuel. This causes increased risk of accidents for every one. In addition, drivers are polluting the environment driving more than necessary searching for B0 diesel. The increased pollution causes safety risk for all humans and animals as toxic fumes are emitted from RAM trucks with needless driving. I am requesting NHTSA intervene on behalf of US customers to require FCA LLC / Stellantis N.A to do the following: 1) Identify by VIN which vehicles may be safety operated on B20 and send owners a written notice so there is clarity on B20 diesel fueling options. 2) NHTSA require FCA LLC / Stellantis N.A update the owners manual on B20 fueling options and make an electronic copy available to all owners for future reference. 3) Notify all dealers of the B20 fueling option so they can inform customers correctly of this green fueling alternative.
Corrective Action:
Owners manual and marketing documents for 2022 RAM 5500 contain incomplete and obsolete information about diesel fueling requirements causing increased safety risk for drivers. These documents imply that without B20 option / package, vehicle cannot be safely fueled with diesel that contains ANY percentage of bio mass. Fuel must be straight petro diesel (B0) which is impossible to obtain in most of the United States as many states mandate at least 5% bio mass (B5). In addition, for the past few years, B20 optioned vehicles have not been available from RAM leaving customers with no choice but to buy non B20 vehicles and use them with fuel that contains at least some bio mass. Call to RAM indicated that since 2019, vehicles with Cummins 6.7 diesel engine may be safety fueled and operated with up to 20% bio mass (B20). This information has been conveniently omitted from owners manuals and marketing material. Safety risk; Currently many customers are on the road and driving longer than necessary to obtain B0 fuel. This causes increased risk of accidents for every one. In addition, drivers are polluting the environment driving more than necessary searching for B0 diesel. The increased pollution causes safety risk for all humans and animals as toxic fumes are emitted from RAM trucks with needless driving. I am requesting NHTSA intervene on behalf of US customers to require FCA LLC / Stellantis N.A to do the following: 1) Identify by VIN which vehicles may be safety operated on B20 and send owners a written notice so there is clarity on B20 diesel fueling options. 2) NHTSA require FCA LLC / Stellantis N.A update the owners manual on B20 fueling options and make an electronic copy available to all owners for future reference. 3) Notify all dealers of the B20 fueling option so they can inform customers correctly of this green fueling alternative.
Additional Notes:
Owners manual and marketing documents for 2022 RAM 5500 contain incomplete and obsolete information about diesel fueling requirements causing increased safety risk for drivers. These documents imply that without B20 option / package, vehicle cannot be safely fueled with diesel that contains ANY percentage of bio mass. Fuel must be straight petro diesel (B0) which is impossible to obtain in most of the United States as many states mandate at least 5% bio mass (B5). In addition, for the past few years, B20 optioned vehicles have not been available from RAM leaving customers with no choice but to buy non B20 vehicles and use them with fuel that contains at least some bio mass. Call to RAM indicated that since 2019, vehicles with Cummins 6.7 diesel engine may be safety fueled and operated with up to 20% bio mass (B20). This information has been conveniently omitted from owners manuals and marketing material. Safety risk; Currently many customers are on the road and driving longer than necessary to obtain B0 fuel. This causes increased risk of accidents for every one. In addition, drivers are polluting the environment driving more than necessary searching for B0 diesel. The increased pollution causes safety risk for all humans and animals as toxic fumes are emitted from RAM trucks with needless driving. I am requesting NHTSA intervene on behalf of US customers to require FCA LLC / Stellantis N.A to do the following: 1) Identify by VIN which vehicles may be safety operated on B20 and send owners a written notice so there is clarity on B20 diesel fueling options. 2) NHTSA require FCA LLC / Stellantis N.A update the owners manual on B20 fueling options and make an electronic copy available to all owners for future reference. 3) Notify all dealers of the B20 fueling option so they can inform customers correctly of this green fueling alternative.
Mfg Campaign: 11456614
Recall Date: Mar 14, 2022
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