Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 4500 and 5500 Cab Chassis vehicles. The rear brake hose inside diameter may be too small, which could cause the hose to rupture. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 106, "Brake Hoses."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZA5
Recall Date: Oct 11, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z08
Recall Date: Jan 27, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y78
Recall Date: Nov 12, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 3500, 4500, and 5500 cab chassis vehicles equipped with a Cummins 6.7L High Output engine. The engine calibration software may not warn about low oil volume.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y21
Recall Date: Jun 10, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y26, Y36
Recall Date: May 27, 2021
Excellance, Inc
Safety Issue:
Excellance, Inc (Excellance) is recalling certain 2019-2020 Excellance-modified RAM 4500/5500 vehicles to be equipped with CLASS Suspension Systems. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jan 26, 2021
Braun Northwest
Safety Issue:
Braun Northwest (Braun Northwest) is recalling certain 2019-2020 RAM 4500/5500 vehicles equipped with Liquid Spring rear suspension systems. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jan 13, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W57
Recall Date: Aug 27, 2020
Liquidspring Llc
Safety Issue:
LiquidSpring LLC (LiquidSpring) is recalling certain Compressible Liquid Adaptive Suspension Systems (C.L.A.S.S.), part numbers DS135RS3A, DS135RS3AF, DS135RS3-DM, sold for use with 2019-2020 RAM 4500 and 5500 vehicles. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes. As such, these parts fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 105, "Hydraulic and Electric Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 13, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Ram 2500 and 3500 trucks, and 3500, 4500, and 5500 Cab Chassis vehicles equipped with diesel engines. The fuel lines may leak fuel into the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V76
Recall Date: Jun 27, 2019
Consumer Complaints
9 ComplaintsChrysler (fca Us, Llc)
Defect Description:
TIRES:BEAD
Potential Consequences:
The contact owns a 2019 Ram 5500. The contact stated that while one of his drivers was driving at an undisclosed speed, the tire tread detached and began to roll down the highway. The driver pulled over to the side of the road. There was no warning light illuminated. There was no injury sustained; however, the driver missed a week of work due to the traumatic experience from the failure. The vehicle was towed to the dealer where the diagnostic test was undisclosed; however, the wheel studs were replaced. The contact was concerned about the safety hazard presented with the failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Ram 5500. The contact stated that while one of his drivers was driving at an undisclosed speed, the tire tread detached and began to roll down the highway. The driver pulled over to the side of the road. There was no warning light illuminated. There was no injury sustained; however, the driver missed a week of work due to the traumatic experience from the failure. The vehicle was towed to the dealer where the diagnostic test was undisclosed; however, the wheel studs were replaced. The contact was concerned about the safety hazard presented with the failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Ram 5500. The contact stated that while one of his drivers was driving at an undisclosed speed, the tire tread detached and began to roll down the highway. The driver pulled over to the side of the road. There was no warning light illuminated. There was no injury sustained; however, the driver missed a week of work due to the traumatic experience from the failure. The vehicle was towed to the dealer where the diagnostic test was undisclosed; however, the wheel studs were replaced. The contact was concerned about the safety hazard presented with the failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11589940
Recall Date: May 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2019 Ram 5500. The contact received notification of NHTSA Campaign Numbers: 22V759000 (Service Brakes, Hydraulic) and 21V880000 (Fuel System, Diesel) however, parts to do the recall repairs were unavailable. The dealer was made aware of the issue and the contact was informed there was a limited quantity of available parts. The contact was placed on a waiting list. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Ram 5500. The contact received notification of NHTSA Campaign Numbers: 22V759000 (Service Brakes, Hydraulic) and 21V880000 (Fuel System, Diesel) however, parts to do the recall repairs were unavailable. The dealer was made aware of the issue and the contact was informed there was a limited quantity of available parts. The contact was placed on a waiting list. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Ram 5500. The contact received notification of NHTSA Campaign Numbers: 22V759000 (Service Brakes, Hydraulic) and 21V880000 (Fuel System, Diesel) however, parts to do the recall repairs were unavailable. The dealer was made aware of the issue and the contact was informed there was a limited quantity of available parts. The contact was placed on a waiting list. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11537361
Recall Date: Aug 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Ram 5500. The contact received notification of NHTSA Campaign Numbers: 22V759000 (Service Brakes, Hydraulic) and 21V880000 (Fuel System, Diesel) however, parts to do the recall repairs were unavailable. The dealer was made aware of the issue and the contact was informed there was a limited quantity of available parts. The contact was placed on a waiting list. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Ram 5500. The contact received notification of NHTSA Campaign Numbers: 22V759000 (Service Brakes, Hydraulic) and 21V880000 (Fuel System, Diesel) however, parts to do the recall repairs were unavailable. The dealer was made aware of the issue and the contact was informed there was a limited quantity of available parts. The contact was placed on a waiting list. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Ram 5500. The contact received notification of NHTSA Campaign Numbers: 22V759000 (Service Brakes, Hydraulic) and 21V880000 (Fuel System, Diesel) however, parts to do the recall repairs were unavailable. The dealer was made aware of the issue and the contact was informed there was a limited quantity of available parts. The contact was placed on a waiting list. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11537361
Recall Date: Aug 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I would like to report a major safety concern with the push button start system and programming on the 2019 and up 5500 cab and chassis with the 6.7 Cummins. On November 29th we had a 2019 Ram 5500 that went in the ditch and ended up on its side because of soft ground. It was laid fully on the passenger side. It was still running. Operator tried to turn off engine and it would not. After he climbed out drivers side window he tried to clamp off fuel line. Truck continued to idle until it stuck a few of the main bearings to the crank shaft . truck was towed in and all fluids were checked and filled as needed. Turning the engine over with a barring tool was I was able to free it up. I charged batteries and turned on key it wouldn’t crank. (shifter was in park when unit was unloaded off wrecker into shop) PCM has numerous codes including lost communication with TCM. Didn’t display gear selecting in cluster. After clearing codes truck would start and run. These chassis’ will not turn off if the transmission dash display does not display park or neutral and will not turn off if PCM loses communication with TCM even if transmission is in park or neutral.. Luckily this was not an accident were anything started on fire but chassis should either have a impact or tilt sensor or programmed so if you hold start button for a certain amount of time or press it a certain number of times it overrides ignition system. A mechanic with a 2019 2500 with the Cummins says that his manual states that it button is pushed and held it will turn ignition off after holding for 5 seconds. I test a couple of other 2019 5500”s that are located here and with transmission in drive, vehicle stopped motor running have held button for up to 3 minutes and pushed it up to 30 times and ignition will not turn off unless dash display shows park on neutral. If there had been damage to fuel lines it could have been pumping diesel fuel onto the accident scene
Corrective Action:
I would like to report a major safety concern with the push button start system and programming on the 2019 and up 5500 cab and chassis with the 6.7 Cummins. On November 29th we had a 2019 Ram 5500 that went in the ditch and ended up on its side because of soft ground. It was laid fully on the passenger side. It was still running. Operator tried to turn off engine and it would not. After he climbed out drivers side window he tried to clamp off fuel line. Truck continued to idle until it stuck a few of the main bearings to the crank shaft . truck was towed in and all fluids were checked and filled as needed. Turning the engine over with a barring tool was I was able to free it up. I charged batteries and turned on key it wouldn’t crank. (shifter was in park when unit was unloaded off wrecker into shop) PCM has numerous codes including lost communication with TCM. Didn’t display gear selecting in cluster. After clearing codes truck would start and run. These chassis’ will not turn off if the transmission dash display does not display park or neutral and will not turn off if PCM loses communication with TCM even if transmission is in park or neutral.. Luckily this was not an accident were anything started on fire but chassis should either have a impact or tilt sensor or programmed so if you hold start button for a certain amount of time or press it a certain number of times it overrides ignition system. A mechanic with a 2019 2500 with the Cummins says that his manual states that it button is pushed and held it will turn ignition off after holding for 5 seconds. I test a couple of other 2019 5500”s that are located here and with transmission in drive, vehicle stopped motor running have held button for up to 3 minutes and pushed it up to 30 times and ignition will not turn off unless dash display shows park on neutral. If there had been damage to fuel lines it could have been pumping diesel fuel onto the accident scene
Additional Notes:
I would like to report a major safety concern with the push button start system and programming on the 2019 and up 5500 cab and chassis with the 6.7 Cummins. On November 29th we had a 2019 Ram 5500 that went in the ditch and ended up on its side because of soft ground. It was laid fully on the passenger side. It was still running. Operator tried to turn off engine and it would not. After he climbed out drivers side window he tried to clamp off fuel line. Truck continued to idle until it stuck a few of the main bearings to the crank shaft . truck was towed in and all fluids were checked and filled as needed. Turning the engine over with a barring tool was I was able to free it up. I charged batteries and turned on key it wouldn’t crank. (shifter was in park when unit was unloaded off wrecker into shop) PCM has numerous codes including lost communication with TCM. Didn’t display gear selecting in cluster. After clearing codes truck would start and run. These chassis’ will not turn off if the transmission dash display does not display park or neutral and will not turn off if PCM loses communication with TCM even if transmission is in park or neutral.. Luckily this was not an accident were anything started on fire but chassis should either have a impact or tilt sensor or programmed so if you hold start button for a certain amount of time or press it a certain number of times it overrides ignition system. A mechanic with a 2019 2500 with the Cummins says that his manual states that it button is pushed and held it will turn ignition off after holding for 5 seconds. I test a couple of other 2019 5500”s that are located here and with transmission in drive, vehicle stopped motor running have held button for up to 3 minutes and pushed it up to 30 times and ignition will not turn off unless dash display shows park on neutral. If there had been damage to fuel lines it could have been pumping diesel fuel onto the accident scene
Mfg Campaign: 11507881
Recall Date: Feb 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The transfer case shifted itself into neutral while driving on the highway. It wouldn't go into any other gears and it lost all functionality. I wasn't under load and had been maintaining a set 65 mph. There was no warning the RPMs just redlined. I set the vehicle into what registered as park and when I got out it continued to roll towards me. I had 3 small children in the vehicle at the time and had we not made it off the highway in time I hate to think what could have happened. I am a mechanic by trade and it is the only reason we were able to get it to a safe area.
Corrective Action:
The transfer case shifted itself into neutral while driving on the highway. It wouldn't go into any other gears and it lost all functionality. I wasn't under load and had been maintaining a set 65 mph. There was no warning the RPMs just redlined. I set the vehicle into what registered as park and when I got out it continued to roll towards me. I had 3 small children in the vehicle at the time and had we not made it off the highway in time I hate to think what could have happened. I am a mechanic by trade and it is the only reason we were able to get it to a safe area.
Additional Notes:
The transfer case shifted itself into neutral while driving on the highway. It wouldn't go into any other gears and it lost all functionality. I wasn't under load and had been maintaining a set 65 mph. There was no warning the RPMs just redlined. I set the vehicle into what registered as park and when I got out it continued to roll towards me. I had 3 small children in the vehicle at the time and had we not made it off the highway in time I hate to think what could have happened. I am a mechanic by trade and it is the only reason we were able to get it to a safe area.
Mfg Campaign: 11499977
Recall Date: Jan 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
There is a safety recall on my 2019 Ram 5500 rollback tow truck. The recall number is Y78. On November 17 My truck unexpectedly stopped working on highway M33 in rose city Michigan. I discovered there was a recall on the vehicle for a premature fuel system failure. I called the FCA they told me to take it to Thelen Chrysler Ram in Bay City Michigan. I called Thelen to confirm I could take it there and they said yes. I spent $522 to have it towed there on Friday November 18. I tried to contact the service department and left several messages on the following Monday and Tuesday. On Wednesday I called the main dealership office and informed them that the service dept. was not returning my calls, they hand carried the phone to the very arrogant service dept. manager [XXX]. I informed him about the recall on the truck and he said they have not looked at it yet and that he would get back to me when they had time to look at it and didn’t know when that would be. On the 28th he finally called me back and confirmed my fears that it was a total fuel system failure. He then says that there is a recall for that issue but Ram does not a a fix for it, the 2020 models have a fix for the same problem but not the 2019 models. I told him I need it fixed in a timely manor and he told me that’s not possibly because they take care of their regular customers first and they don’t have the lift equipment to fix it that the mechanic would have to do it on the ground and that I need to take it to a different shop. Here's my complaint: I own a tow company called Local Towing Service,LLC. I depend on this tow truck to make my living. FCA told me to take it Thelen , I called Thelen and they told me to have it towed there, now they are telling me to take it some where else that they can’t fix it but it says on their website that they service Ram 5500 chassis . Ram has a recall for this issue with no fix on the 2019 but they do on the 2020? This makes no sense. They know how to fix it. How can INFORMATION Redacted PURSUANT TO THE FREED
Corrective Action:
There is a safety recall on my 2019 Ram 5500 rollback tow truck. The recall number is Y78. On November 17 My truck unexpectedly stopped working on highway M33 in rose city Michigan. I discovered there was a recall on the vehicle for a premature fuel system failure. I called the FCA they told me to take it to Thelen Chrysler Ram in Bay City Michigan. I called Thelen to confirm I could take it there and they said yes. I spent $522 to have it towed there on Friday November 18. I tried to contact the service department and left several messages on the following Monday and Tuesday. On Wednesday I called the main dealership office and informed them that the service dept. was not returning my calls, they hand carried the phone to the very arrogant service dept. manager [XXX]. I informed him about the recall on the truck and he said they have not looked at it yet and that he would get back to me when they had time to look at it and didn’t know when that would be. On the 28th he finally called me back and confirmed my fears that it was a total fuel system failure. He then says that there is a recall for that issue but Ram does not a a fix for it, the 2020 models have a fix for the same problem but not the 2019 models. I told him I need it fixed in a timely manor and he told me that’s not possibly because they take care of their regular customers first and they don’t have the lift equipment to fix it that the mechanic would have to do it on the ground and that I need to take it to a different shop. Here's my complaint: I own a tow company called Local Towing Service,LLC. I depend on this tow truck to make my living. FCA told me to take it Thelen , I called Thelen and they told me to have it towed there, now they are telling me to take it some where else that they can’t fix it but it says on their website that they service Ram 5500 chassis . Ram has a recall for this issue with no fix on the 2019 but they do on the 2020? This makes no sense. They know how to fix it. How can INFORMATION Redacted PURSUANT TO THE FREED
Additional Notes:
There is a safety recall on my 2019 Ram 5500 rollback tow truck. The recall number is Y78. On November 17 My truck unexpectedly stopped working on highway M33 in rose city Michigan. I discovered there was a recall on the vehicle for a premature fuel system failure. I called the FCA they told me to take it to Thelen Chrysler Ram in Bay City Michigan. I called Thelen to confirm I could take it there and they said yes. I spent $522 to have it towed there on Friday November 18. I tried to contact the service department and left several messages on the following Monday and Tuesday. On Wednesday I called the main dealership office and informed them that the service dept. was not returning my calls, they hand carried the phone to the very arrogant service dept. manager [XXX]. I informed him about the recall on the truck and he said they have not looked at it yet and that he would get back to me when they had time to look at it and didn’t know when that would be. On the 28th he finally called me back and confirmed my fears that it was a total fuel system failure. He then says that there is a recall for that issue but Ram does not a a fix for it, the 2020 models have a fix for the same problem but not the 2019 models. I told him I need it fixed in a timely manor and he told me that’s not possibly because they take care of their regular customers first and they don’t have the lift equipment to fix it that the mechanic would have to do it on the ground and that I need to take it to a different shop. Here's my complaint: I own a tow company called Local Towing Service,LLC. I depend on this tow truck to make my living. FCA told me to take it Thelen , I called Thelen and they told me to have it towed there, now they are telling me to take it some where else that they can’t fix it but it says on their website that they service Ram 5500 chassis . Ram has a recall for this issue with no fix on the 2019 but they do on the 2020? This makes no sense. They know how to fix it. How can INFORMATION Redacted PURSUANT TO THE FREED
Mfg Campaign: 11495417
Recall Date: Nov 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
HIGH PRESSURE FUEL PUMP WENT OUT CONTAMINATING THE WHOLE FUEL SYSTEM WITH METAL FRAGEMENTS. TRUCK DERATED TO 5MPH. SAT AT DEALERSHIP FOR OVER 3 MONTHS DEALER WAS NOT ABLE TO CORRECT PROBLEM.
Corrective Action:
HIGH PRESSURE FUEL PUMP WENT OUT CONTAMINATING THE WHOLE FUEL SYSTEM WITH METAL FRAGEMENTS. TRUCK DERATED TO 5MPH. SAT AT DEALERSHIP FOR OVER 3 MONTHS DEALER WAS NOT ABLE TO CORRECT PROBLEM.
Additional Notes:
HIGH PRESSURE FUEL PUMP WENT OUT CONTAMINATING THE WHOLE FUEL SYSTEM WITH METAL FRAGEMENTS. TRUCK DERATED TO 5MPH. SAT AT DEALERSHIP FOR OVER 3 MONTHS DEALER WAS NOT ABLE TO CORRECT PROBLEM.
Mfg Campaign: 11427075
Recall Date: Jul 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's husband owns a 2019 Ram 5500. While her husband was driving 45 mph, he heard an abnormal sound coming from the engine as the check engine warning light illuminated. The vehicle stalled while depressing the accelerator pedal. Her husband pulled over to the side of the road and upon inspection, he discovered that smoke and a fire had started in the engine compartment. Her husband grabbed the fire extinguisher and extinguished the fire. The contact owns a towing company and was able to tow the vehicle to a dealer. The dealer informed the contact and her husband that a rod had gone through the engine block. The contact and her husband were provided an estimate for the repair which they declined. The contact had the engine replaced by an independent mechanic. Upon investigation, the contact discovered the vehicle had been placed under NHTSA Campaign Number: 21V439000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and the contact was initially provided a case number. The contact then received a call from the manufacturer that her claim was denied. The vehicle was repaired. The failure mileage was 164,716
Corrective Action:
The contact's husband owns a 2019 Ram 5500. While her husband was driving 45 mph, he heard an abnormal sound coming from the engine as the check engine warning light illuminated. The vehicle stalled while depressing the accelerator pedal. Her husband pulled over to the side of the road and upon inspection, he discovered that smoke and a fire had started in the engine compartment. Her husband grabbed the fire extinguisher and extinguished the fire. The contact owns a towing company and was able to tow the vehicle to a dealer. The dealer informed the contact and her husband that a rod had gone through the engine block. The contact and her husband were provided an estimate for the repair which they declined. The contact had the engine replaced by an independent mechanic. Upon investigation, the contact discovered the vehicle had been placed under NHTSA Campaign Number: 21V439000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and the contact was initially provided a case number. The contact then received a call from the manufacturer that her claim was denied. The vehicle was repaired. The failure mileage was 164,716
Additional Notes:
The contact's husband owns a 2019 Ram 5500. While her husband was driving 45 mph, he heard an abnormal sound coming from the engine as the check engine warning light illuminated. The vehicle stalled while depressing the accelerator pedal. Her husband pulled over to the side of the road and upon inspection, he discovered that smoke and a fire had started in the engine compartment. Her husband grabbed the fire extinguisher and extinguished the fire. The contact owns a towing company and was able to tow the vehicle to a dealer. The dealer informed the contact and her husband that a rod had gone through the engine block. The contact and her husband were provided an estimate for the repair which they declined. The contact had the engine replaced by an independent mechanic. Upon investigation, the contact discovered the vehicle had been placed under NHTSA Campaign Number: 21V439000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and the contact was initially provided a case number. The contact then received a call from the manufacturer that her claim was denied. The vehicle was repaired. The failure mileage was 164,716
Mfg Campaign: 11425612
Recall Date: Jul 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2019 RAM 5500. THE CONTACT STATED THAT WHEN THE BRAKES WERE APPLIED WHILE DRIVING ON WET SURFACES, THE BRAKES LOCKED UP CAUSING THE VEHICLE TO SLIDE FROM SIDE TO SIDE. THE CONTACT STATED THAT THE FAILURE RECURRED WHILE DRIVING ON DRY PAVEMENT HOWEVER, THE VEHICLE WAS MORE CONTROLLABLE WHILE DRIVING ON DRY PAVEMENT. AN UNKNOWN DEALER WAS CONTACTED HOWEVER, AN APPOINTMENT TO DIAGNOSE OR REPAIR THE VEHICLE WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 RAM 5500. THE CONTACT STATED THAT WHEN THE BRAKES WERE APPLIED WHILE DRIVING ON WET SURFACES, THE BRAKES LOCKED UP CAUSING THE VEHICLE TO SLIDE FROM SIDE TO SIDE. THE CONTACT STATED THAT THE FAILURE RECURRED WHILE DRIVING ON DRY PAVEMENT HOWEVER, THE VEHICLE WAS MORE CONTROLLABLE WHILE DRIVING ON DRY PAVEMENT. AN UNKNOWN DEALER WAS CONTACTED HOWEVER, AN APPOINTMENT TO DIAGNOSE OR REPAIR THE VEHICLE WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 RAM 5500. THE CONTACT STATED THAT WHEN THE BRAKES WERE APPLIED WHILE DRIVING ON WET SURFACES, THE BRAKES LOCKED UP CAUSING THE VEHICLE TO SLIDE FROM SIDE TO SIDE. THE CONTACT STATED THAT THE FAILURE RECURRED WHILE DRIVING ON DRY PAVEMENT HOWEVER, THE VEHICLE WAS MORE CONTROLLABLE WHILE DRIVING ON DRY PAVEMENT. AN UNKNOWN DEALER WAS CONTACTED HOWEVER, AN APPOINTMENT TO DIAGNOSE OR REPAIR THE VEHICLE WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Mfg Campaign: 11372368
Recall Date: Oct 30, 2020
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury