Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y26, Y36
Recall Date: May 27, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T79
Recall Date: Dec 20, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T51
Recall Date: Sep 12, 2017
Consumer Complaints
24 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS Pump Faulty and needed replacement at 10, 866 miles in 2022 when vehicle was just 5 years old. Cost at this time was $1459. Now just 2 years later and only 3000 additional miles ABS Pump is again faulty and unable to replace but no module is available at this time.
Corrective Action:
ABS Pump Faulty and needed replacement at 10, 866 miles in 2022 when vehicle was just 5 years old. Cost at this time was $1459. Now just 2 years later and only 3000 additional miles ABS Pump is again faulty and unable to replace but no module is available at this time.
Additional Notes:
ABS Pump Faulty and needed replacement at 10, 866 miles in 2022 when vehicle was just 5 years old. Cost at this time was $1459. Now just 2 years later and only 3000 additional miles ABS Pump is again faulty and unable to replace but no module is available at this time.
Mfg Campaign: 11609644
Recall Date: Aug 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ram 5500. The contact stated that on several occasions while turned on the vehicle shut off and would not restart. The contact stated that the fuel fuse was replaced at the residence by an independent mechanic but the failure reoccurred. The vehicle was taken to a dealer where it was diagnosed that the TIPM needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2017 Ram 5500. The contact stated that on several occasions while turned on the vehicle shut off and would not restart. The contact stated that the fuel fuse was replaced at the residence by an independent mechanic but the failure reoccurred. The vehicle was taken to a dealer where it was diagnosed that the TIPM needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2017 Ram 5500. The contact stated that on several occasions while turned on the vehicle shut off and would not restart. The contact stated that the fuel fuse was replaced at the residence by an independent mechanic but the failure reoccurred. The vehicle was taken to a dealer where it was diagnosed that the TIPM needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.
Mfg Campaign: 11606760
Recall Date: Aug 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ram 5500. The contact stated that on several occasions while turned on the vehicle shut off and would not restart. The contact stated that the fuel fuse was replaced at the residence by an independent mechanic but the failure reoccurred. The vehicle was taken to a dealer where it was diagnosed that the TIPM needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2017 Ram 5500. The contact stated that on several occasions while turned on the vehicle shut off and would not restart. The contact stated that the fuel fuse was replaced at the residence by an independent mechanic but the failure reoccurred. The vehicle was taken to a dealer where it was diagnosed that the TIPM needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2017 Ram 5500. The contact stated that on several occasions while turned on the vehicle shut off and would not restart. The contact stated that the fuel fuse was replaced at the residence by an independent mechanic but the failure reoccurred. The vehicle was taken to a dealer where it was diagnosed that the TIPM needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.
Mfg Campaign: 11606760
Recall Date: Aug 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
The contact owns a 2017 Ram 5500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2017 Ram 5500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2017 Ram 5500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11486725
Recall Date: Sep 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Potential Consequences:
The contact owns a 2017 Ram 5500. The contact stated while driving approximately 70-75 MPH, there was a loud banging sound coming from the vehicle. The contact stated that the transfer case had fractured and the front driveshaft had failed. The vehicle was towed and remained at the towing lot. The dealer was contacted and informed of the failure however, the vehicle was not towed to the dealer. The dealer stated that the failure was a known failure however, the vehicle was not under recall for the failure. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 292,000.
Corrective Action:
The contact owns a 2017 Ram 5500. The contact stated while driving approximately 70-75 MPH, there was a loud banging sound coming from the vehicle. The contact stated that the transfer case had fractured and the front driveshaft had failed. The vehicle was towed and remained at the towing lot. The dealer was contacted and informed of the failure however, the vehicle was not towed to the dealer. The dealer stated that the failure was a known failure however, the vehicle was not under recall for the failure. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 292,000.
Additional Notes:
The contact owns a 2017 Ram 5500. The contact stated while driving approximately 70-75 MPH, there was a loud banging sound coming from the vehicle. The contact stated that the transfer case had fractured and the front driveshaft had failed. The vehicle was towed and remained at the towing lot. The dealer was contacted and informed of the failure however, the vehicle was not towed to the dealer. The dealer stated that the failure was a known failure however, the vehicle was not under recall for the failure. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 292,000.
Mfg Campaign: 11485412
Recall Date: Sep 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Potential Consequences:
The contact owns a 2017 Ram 5500. The contact stated that while driving approximately 70-75 MPH, there was an abnormally loud banging sound coming from the vehicle. The driver pulled to the side of the roadway and became aware that the transfer case had fractured into several pieces, and the front driveshaft had also fractured in several pieces. The contact stated that the fuel lines and the exhaust pipe were severely damaged. The vehicle was towed to the dealer where the fuel lines, brake line, electrical wiring, transfer case, front driveshaft and the entire exhaust system were replaced. The manufacturer was not made aware of the failure. The approximate failure mileage 310,000.
Corrective Action:
The contact owns a 2017 Ram 5500. The contact stated that while driving approximately 70-75 MPH, there was an abnormally loud banging sound coming from the vehicle. The driver pulled to the side of the roadway and became aware that the transfer case had fractured into several pieces, and the front driveshaft had also fractured in several pieces. The contact stated that the fuel lines and the exhaust pipe were severely damaged. The vehicle was towed to the dealer where the fuel lines, brake line, electrical wiring, transfer case, front driveshaft and the entire exhaust system were replaced. The manufacturer was not made aware of the failure. The approximate failure mileage 310,000.
Additional Notes:
The contact owns a 2017 Ram 5500. The contact stated that while driving approximately 70-75 MPH, there was an abnormally loud banging sound coming from the vehicle. The driver pulled to the side of the roadway and became aware that the transfer case had fractured into several pieces, and the front driveshaft had also fractured in several pieces. The contact stated that the fuel lines and the exhaust pipe were severely damaged. The vehicle was towed to the dealer where the fuel lines, brake line, electrical wiring, transfer case, front driveshaft and the entire exhaust system were replaced. The manufacturer was not made aware of the failure. The approximate failure mileage 310,000.
Mfg Campaign: 11485413
Recall Date: Sep 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2017 Ram 5500. The contact stated that after shifting into park(P), the vehicle rolled away and the parking brake failed to stop the vehicle. The contact used rocks to chock the front tires to stop the vehicle from rolling. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 193,000.
Corrective Action:
The contact owns a 2017 Ram 5500. The contact stated that after shifting into park(P), the vehicle rolled away and the parking brake failed to stop the vehicle. The contact used rocks to chock the front tires to stop the vehicle from rolling. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 193,000.
Additional Notes:
The contact owns a 2017 Ram 5500. The contact stated that after shifting into park(P), the vehicle rolled away and the parking brake failed to stop the vehicle. The contact used rocks to chock the front tires to stop the vehicle from rolling. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 193,000.
Mfg Campaign: 11482367
Recall Date: Sep 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ram 5500. The contact stated that after shifting into park(P), the vehicle rolled away and the parking brake failed to stop the vehicle. The contact used rocks to chock the front tires to stop the vehicle from rolling. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 193,000.
Corrective Action:
The contact owns a 2017 Ram 5500. The contact stated that after shifting into park(P), the vehicle rolled away and the parking brake failed to stop the vehicle. The contact used rocks to chock the front tires to stop the vehicle from rolling. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 193,000.
Additional Notes:
The contact owns a 2017 Ram 5500. The contact stated that after shifting into park(P), the vehicle rolled away and the parking brake failed to stop the vehicle. The contact used rocks to chock the front tires to stop the vehicle from rolling. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 193,000.
Mfg Campaign: 11482367
Recall Date: Sep 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS and traction control light comes on intermittently when driving. Cruise control does not work and chime and warning lights come on as lights come on.
Corrective Action:
ABS and traction control light comes on intermittently when driving. Cruise control does not work and chime and warning lights come on as lights come on.
Additional Notes:
ABS and traction control light comes on intermittently when driving. Cruise control does not work and chime and warning lights come on as lights come on.
Mfg Campaign: 11453621
Recall Date: Feb 23, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ABS and traction control light comes on intermittently when driving. Cruise control does not work and chime and warning lights come on as lights come on.
Corrective Action:
ABS and traction control light comes on intermittently when driving. Cruise control does not work and chime and warning lights come on as lights come on.
Additional Notes:
ABS and traction control light comes on intermittently when driving. Cruise control does not work and chime and warning lights come on as lights come on.
Mfg Campaign: 11453621
Recall Date: Feb 23, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WAS DRIVING ON INTERSTATE AT 70MPH AND STARTED VIBRATING VIOLENTLY, A FEW SECONDS LATER THERE WAS A LOUD BANG THAT TURNED INTO MULTIPLE BANGS THAT COULD BE FELT AT THE DRIVERS FEET AND THE TRUCK STALLED. WE HAD IT TOWED BACK TO OUR SHOP AND FOUND THAT THE TRANSFER CASE HAD EXPLODED CAUSING THE FRONT DRIVESHAFT TO COME APART WHICH ENDED UP TEARING THROUGH THE DRIVERS FLOORBOARD, DESTROYED THE ENGINE AND TRANSMISSION WIRING HARNESSES, CRACKED THE TRANSMISSION CASING, AND SEVERED THE BRAKE AND FUEL LINES. LUCKILY THERE WERE NO INJURIES. THE TRUCK HAS 103,180 MILES AND IS REGULARLY MAINTAINED PER CHRYSLER SPECIFICATIONS.
Corrective Action:
VEHICLE WAS DRIVING ON INTERSTATE AT 70MPH AND STARTED VIBRATING VIOLENTLY, A FEW SECONDS LATER THERE WAS A LOUD BANG THAT TURNED INTO MULTIPLE BANGS THAT COULD BE FELT AT THE DRIVERS FEET AND THE TRUCK STALLED. WE HAD IT TOWED BACK TO OUR SHOP AND FOUND THAT THE TRANSFER CASE HAD EXPLODED CAUSING THE FRONT DRIVESHAFT TO COME APART WHICH ENDED UP TEARING THROUGH THE DRIVERS FLOORBOARD, DESTROYED THE ENGINE AND TRANSMISSION WIRING HARNESSES, CRACKED THE TRANSMISSION CASING, AND SEVERED THE BRAKE AND FUEL LINES. LUCKILY THERE WERE NO INJURIES. THE TRUCK HAS 103,180 MILES AND IS REGULARLY MAINTAINED PER CHRYSLER SPECIFICATIONS.
Additional Notes:
VEHICLE WAS DRIVING ON INTERSTATE AT 70MPH AND STARTED VIBRATING VIOLENTLY, A FEW SECONDS LATER THERE WAS A LOUD BANG THAT TURNED INTO MULTIPLE BANGS THAT COULD BE FELT AT THE DRIVERS FEET AND THE TRUCK STALLED. WE HAD IT TOWED BACK TO OUR SHOP AND FOUND THAT THE TRANSFER CASE HAD EXPLODED CAUSING THE FRONT DRIVESHAFT TO COME APART WHICH ENDED UP TEARING THROUGH THE DRIVERS FLOORBOARD, DESTROYED THE ENGINE AND TRANSMISSION WIRING HARNESSES, CRACKED THE TRANSMISSION CASING, AND SEVERED THE BRAKE AND FUEL LINES. LUCKILY THERE WERE NO INJURIES. THE TRUCK HAS 103,180 MILES AND IS REGULARLY MAINTAINED PER CHRYSLER SPECIFICATIONS.
Mfg Campaign: 11387121
Recall Date: Jan 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
RIGHT FRONT STEERING TIRE EXPERIENCED UNUSUAL WEAR ON THE OUTSIDE CORD ONLY. LEFT SIDE OK. HAD THE ALIGNMENT CHECKED BY DODGE UP TO SPEC. HAD MY MECHANIC ON A $50,000 RACK CHECK THE ALIGNMENT AT MY EXPENSE. RIGHT FRONT OK LEFT FRONT .7DEGREES OUT. ONLY ADJUSTMENT IS TO REPLACE THE NON ADJUSTABLE BALL JOINTS WITH OFFSET ADJUSTABLE BALL JOINTS AS WELL AS THE TIRES. FCA RESPONSE WAS YOU KNOW WE ONLY HAVE A 12000 MILE 12 MONTH WARRANTY ON THE ALIGNMENT. TRUCK IS ALMOST TWO YEARS OLD WITH 12900 MILES. FIRST THE DODGE DEALERSHIP WAS UNABLE TO DO THE ALIGNMENT AND THE TECH WAS UPFRONT ON NOT BEING COMFORTABLE WORKING ON THIS LARGE TRUCK. SO I AM LEFT TO MANAGE THIS CRITICAL SAFETY ISSUE ON MY OWN. FCA REP ADMITTED MOST DODGE DEALERSHIPS ARE UNABLE TO REPAIR THE 5500 SO THEY HAVE TO OUTSOURCE THE JOB. THE OUTSIDE OF THE TIRE HAS LITERALLY WORN OFF THE TREAD PATTERN. I BELIEVE THIS PRESENTS A POTENTIAL BLOWOUT HAZARD AND AM QUITE CONCERNED. ACCORDINGLY I HAVE NOT DRIVEN THE VEHICLE EVEN THOUGH IT IS MY ONLY WELDING RIG I HAVE FOR MY SIDE BUSINESS. THIS IS A SAFETY CONCERN AS WELL AS A SUBSTANTIAL LOSS OF REVENUE FOR ME. I HAVE SPOKEN WITH THE DEALERSHIP THAT I PURCHASED THE VEHICLE FROM IN COLUMBIANA OHIO. THE COMMERCIAL MANAGER ADMITTED THAT THIS IS NOT AN UNCOMMON PROBLEM AND REQUIRES REPLACING THE BALL JOINTS. I AM AWAITING A RESPONSE FROM FCA IN REGARDS FIXING THE PROBLEM. I HAVE MADE ARRANGEMENTS ON MY OWN TO HAVE THE VEHICLE REPAIRED AND THE TIRES REPLACED. IN VIEW OF THE FACT THAT MY PURCHASING DEALERSHIP ACKNOWLEDGES THIS AS A PROBLEM, YET CHRYSLER MAKES NO EFFORT TO FIX IT IS QUITE DISCONCERTING. A BLOWOUT ON A VEHICLE RATED TO TOW 30,000 LBS WOULD BE DISASTROUS. THANK YOU FOR YOUR TIME.
Corrective Action:
RIGHT FRONT STEERING TIRE EXPERIENCED UNUSUAL WEAR ON THE OUTSIDE CORD ONLY. LEFT SIDE OK. HAD THE ALIGNMENT CHECKED BY DODGE UP TO SPEC. HAD MY MECHANIC ON A $50,000 RACK CHECK THE ALIGNMENT AT MY EXPENSE. RIGHT FRONT OK LEFT FRONT .7DEGREES OUT. ONLY ADJUSTMENT IS TO REPLACE THE NON ADJUSTABLE BALL JOINTS WITH OFFSET ADJUSTABLE BALL JOINTS AS WELL AS THE TIRES. FCA RESPONSE WAS YOU KNOW WE ONLY HAVE A 12000 MILE 12 MONTH WARRANTY ON THE ALIGNMENT. TRUCK IS ALMOST TWO YEARS OLD WITH 12900 MILES. FIRST THE DODGE DEALERSHIP WAS UNABLE TO DO THE ALIGNMENT AND THE TECH WAS UPFRONT ON NOT BEING COMFORTABLE WORKING ON THIS LARGE TRUCK. SO I AM LEFT TO MANAGE THIS CRITICAL SAFETY ISSUE ON MY OWN. FCA REP ADMITTED MOST DODGE DEALERSHIPS ARE UNABLE TO REPAIR THE 5500 SO THEY HAVE TO OUTSOURCE THE JOB. THE OUTSIDE OF THE TIRE HAS LITERALLY WORN OFF THE TREAD PATTERN. I BELIEVE THIS PRESENTS A POTENTIAL BLOWOUT HAZARD AND AM QUITE CONCERNED. ACCORDINGLY I HAVE NOT DRIVEN THE VEHICLE EVEN THOUGH IT IS MY ONLY WELDING RIG I HAVE FOR MY SIDE BUSINESS. THIS IS A SAFETY CONCERN AS WELL AS A SUBSTANTIAL LOSS OF REVENUE FOR ME. I HAVE SPOKEN WITH THE DEALERSHIP THAT I PURCHASED THE VEHICLE FROM IN COLUMBIANA OHIO. THE COMMERCIAL MANAGER ADMITTED THAT THIS IS NOT AN UNCOMMON PROBLEM AND REQUIRES REPLACING THE BALL JOINTS. I AM AWAITING A RESPONSE FROM FCA IN REGARDS FIXING THE PROBLEM. I HAVE MADE ARRANGEMENTS ON MY OWN TO HAVE THE VEHICLE REPAIRED AND THE TIRES REPLACED. IN VIEW OF THE FACT THAT MY PURCHASING DEALERSHIP ACKNOWLEDGES THIS AS A PROBLEM, YET CHRYSLER MAKES NO EFFORT TO FIX IT IS QUITE DISCONCERTING. A BLOWOUT ON A VEHICLE RATED TO TOW 30,000 LBS WOULD BE DISASTROUS. THANK YOU FOR YOUR TIME.
Additional Notes:
RIGHT FRONT STEERING TIRE EXPERIENCED UNUSUAL WEAR ON THE OUTSIDE CORD ONLY. LEFT SIDE OK. HAD THE ALIGNMENT CHECKED BY DODGE UP TO SPEC. HAD MY MECHANIC ON A $50,000 RACK CHECK THE ALIGNMENT AT MY EXPENSE. RIGHT FRONT OK LEFT FRONT .7DEGREES OUT. ONLY ADJUSTMENT IS TO REPLACE THE NON ADJUSTABLE BALL JOINTS WITH OFFSET ADJUSTABLE BALL JOINTS AS WELL AS THE TIRES. FCA RESPONSE WAS YOU KNOW WE ONLY HAVE A 12000 MILE 12 MONTH WARRANTY ON THE ALIGNMENT. TRUCK IS ALMOST TWO YEARS OLD WITH 12900 MILES. FIRST THE DODGE DEALERSHIP WAS UNABLE TO DO THE ALIGNMENT AND THE TECH WAS UPFRONT ON NOT BEING COMFORTABLE WORKING ON THIS LARGE TRUCK. SO I AM LEFT TO MANAGE THIS CRITICAL SAFETY ISSUE ON MY OWN. FCA REP ADMITTED MOST DODGE DEALERSHIPS ARE UNABLE TO REPAIR THE 5500 SO THEY HAVE TO OUTSOURCE THE JOB. THE OUTSIDE OF THE TIRE HAS LITERALLY WORN OFF THE TREAD PATTERN. I BELIEVE THIS PRESENTS A POTENTIAL BLOWOUT HAZARD AND AM QUITE CONCERNED. ACCORDINGLY I HAVE NOT DRIVEN THE VEHICLE EVEN THOUGH IT IS MY ONLY WELDING RIG I HAVE FOR MY SIDE BUSINESS. THIS IS A SAFETY CONCERN AS WELL AS A SUBSTANTIAL LOSS OF REVENUE FOR ME. I HAVE SPOKEN WITH THE DEALERSHIP THAT I PURCHASED THE VEHICLE FROM IN COLUMBIANA OHIO. THE COMMERCIAL MANAGER ADMITTED THAT THIS IS NOT AN UNCOMMON PROBLEM AND REQUIRES REPLACING THE BALL JOINTS. I AM AWAITING A RESPONSE FROM FCA IN REGARDS FIXING THE PROBLEM. I HAVE MADE ARRANGEMENTS ON MY OWN TO HAVE THE VEHICLE REPAIRED AND THE TIRES REPLACED. IN VIEW OF THE FACT THAT MY PURCHASING DEALERSHIP ACKNOWLEDGES THIS AS A PROBLEM, YET CHRYSLER MAKES NO EFFORT TO FIX IT IS QUITE DISCONCERTING. A BLOWOUT ON A VEHICLE RATED TO TOW 30,000 LBS WOULD BE DISASTROUS. THANK YOU FOR YOUR TIME.
Mfg Campaign: 11331308
Recall Date: Jun 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS 2017 RAM 5500 EQUIPPED WITH CONTINENTAL TIRES, TIRE LINE: HDR, TIRE SIZE: 225/70R/19.5, DOT NUMBER WAS A39YLA4V0217. THE CONTACT STATED BOTH FRONT TIRES WERE ROTATED AND REPLACED 6 TIMES WITHIN 48,000 MILES. THE CONTACT STATED THE OUTSIDE EDGE OF THE TIRE WERE WORN-OUT. THE CONTACT STATED FRONT SUSPENSION REPAIRS WERE NEEDED BUT HAD NOT BEEN PERFORMED. THE VEHICLE WAS TAKEN TO LANDERS MCLARTY DODGE CHRYSLER JEEP RAM LOCATED AT (6533 UNIVERSITY DR NW, HUNTSVILLE, AL 35806) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 8,000.
Corrective Action:
TL* THE CONTACT OWNS 2017 RAM 5500 EQUIPPED WITH CONTINENTAL TIRES, TIRE LINE: HDR, TIRE SIZE: 225/70R/19.5, DOT NUMBER WAS A39YLA4V0217. THE CONTACT STATED BOTH FRONT TIRES WERE ROTATED AND REPLACED 6 TIMES WITHIN 48,000 MILES. THE CONTACT STATED THE OUTSIDE EDGE OF THE TIRE WERE WORN-OUT. THE CONTACT STATED FRONT SUSPENSION REPAIRS WERE NEEDED BUT HAD NOT BEEN PERFORMED. THE VEHICLE WAS TAKEN TO LANDERS MCLARTY DODGE CHRYSLER JEEP RAM LOCATED AT (6533 UNIVERSITY DR NW, HUNTSVILLE, AL 35806) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 8,000.
Additional Notes:
TL* THE CONTACT OWNS 2017 RAM 5500 EQUIPPED WITH CONTINENTAL TIRES, TIRE LINE: HDR, TIRE SIZE: 225/70R/19.5, DOT NUMBER WAS A39YLA4V0217. THE CONTACT STATED BOTH FRONT TIRES WERE ROTATED AND REPLACED 6 TIMES WITHIN 48,000 MILES. THE CONTACT STATED THE OUTSIDE EDGE OF THE TIRE WERE WORN-OUT. THE CONTACT STATED FRONT SUSPENSION REPAIRS WERE NEEDED BUT HAD NOT BEEN PERFORMED. THE VEHICLE WAS TAKEN TO LANDERS MCLARTY DODGE CHRYSLER JEEP RAM LOCATED AT (6533 UNIVERSITY DR NW, HUNTSVILLE, AL 35806) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 8,000.
Mfg Campaign: 11316387
Recall Date: Mar 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS 2017 RAM 5500 EQUIPPED WITH CONTINENTAL TIRES, TIRE LINE: HDR, TIRE SIZE: 225/70R/19.5, DOT NUMBER WAS A39YLA4V0217. THE CONTACT STATED BOTH FRONT TIRES WERE ROTATED AND REPLACED 6 TIMES WITHIN 48,000 MILES. THE CONTACT STATED THE OUTSIDE EDGE OF THE TIRE WERE WORN-OUT. THE CONTACT STATED FRONT SUSPENSION REPAIRS WERE NEEDED BUT HAD NOT BEEN PERFORMED. THE VEHICLE WAS TAKEN TO LANDERS MCLARTY DODGE CHRYSLER JEEP RAM LOCATED AT (6533 UNIVERSITY DR NW, HUNTSVILLE, AL 35806) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 8,000.
Corrective Action:
TL* THE CONTACT OWNS 2017 RAM 5500 EQUIPPED WITH CONTINENTAL TIRES, TIRE LINE: HDR, TIRE SIZE: 225/70R/19.5, DOT NUMBER WAS A39YLA4V0217. THE CONTACT STATED BOTH FRONT TIRES WERE ROTATED AND REPLACED 6 TIMES WITHIN 48,000 MILES. THE CONTACT STATED THE OUTSIDE EDGE OF THE TIRE WERE WORN-OUT. THE CONTACT STATED FRONT SUSPENSION REPAIRS WERE NEEDED BUT HAD NOT BEEN PERFORMED. THE VEHICLE WAS TAKEN TO LANDERS MCLARTY DODGE CHRYSLER JEEP RAM LOCATED AT (6533 UNIVERSITY DR NW, HUNTSVILLE, AL 35806) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 8,000.
Additional Notes:
TL* THE CONTACT OWNS 2017 RAM 5500 EQUIPPED WITH CONTINENTAL TIRES, TIRE LINE: HDR, TIRE SIZE: 225/70R/19.5, DOT NUMBER WAS A39YLA4V0217. THE CONTACT STATED BOTH FRONT TIRES WERE ROTATED AND REPLACED 6 TIMES WITHIN 48,000 MILES. THE CONTACT STATED THE OUTSIDE EDGE OF THE TIRE WERE WORN-OUT. THE CONTACT STATED FRONT SUSPENSION REPAIRS WERE NEEDED BUT HAD NOT BEEN PERFORMED. THE VEHICLE WAS TAKEN TO LANDERS MCLARTY DODGE CHRYSLER JEEP RAM LOCATED AT (6533 UNIVERSITY DR NW, HUNTSVILLE, AL 35806) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 8,000.
Mfg Campaign: 11316387
Recall Date: Mar 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
LEFT HAND FRONT TIRE BLEW OUT TRAVELING ON A STRAIGHT HWY NO WARNING THERE WAS A PROBLEM WITH THE TIRE. WAS DRIVING AT THE LEGAL SPEED LIMIT OF 75 MPH. I WAS LUCKY THERE WERE NO OTHER VEHICLES NEXT TO ME OR TRAVELING IN MY DIRECTION AT THE TIME. IT DAMAGED THE FENDER AND INNER LINER, THE TIRE WAS SENT TO GOODYEAR AND THEY SAID IT WAS MY FAULT THE TIRE BLEW OUT. THAT I HAD HIT SOMETHING AND CAUSED DAMAGE TO THE BELT. THAT IS NOT TRUE. I DID NOT HIT ANYTHING AND THERE WAS NOTHING ON THE ROAD TO CAUSE ANY DAMAGE TO THE TIRE.
Corrective Action:
LEFT HAND FRONT TIRE BLEW OUT TRAVELING ON A STRAIGHT HWY NO WARNING THERE WAS A PROBLEM WITH THE TIRE. WAS DRIVING AT THE LEGAL SPEED LIMIT OF 75 MPH. I WAS LUCKY THERE WERE NO OTHER VEHICLES NEXT TO ME OR TRAVELING IN MY DIRECTION AT THE TIME. IT DAMAGED THE FENDER AND INNER LINER, THE TIRE WAS SENT TO GOODYEAR AND THEY SAID IT WAS MY FAULT THE TIRE BLEW OUT. THAT I HAD HIT SOMETHING AND CAUSED DAMAGE TO THE BELT. THAT IS NOT TRUE. I DID NOT HIT ANYTHING AND THERE WAS NOTHING ON THE ROAD TO CAUSE ANY DAMAGE TO THE TIRE.
Additional Notes:
LEFT HAND FRONT TIRE BLEW OUT TRAVELING ON A STRAIGHT HWY NO WARNING THERE WAS A PROBLEM WITH THE TIRE. WAS DRIVING AT THE LEGAL SPEED LIMIT OF 75 MPH. I WAS LUCKY THERE WERE NO OTHER VEHICLES NEXT TO ME OR TRAVELING IN MY DIRECTION AT THE TIME. IT DAMAGED THE FENDER AND INNER LINER, THE TIRE WAS SENT TO GOODYEAR AND THEY SAID IT WAS MY FAULT THE TIRE BLEW OUT. THAT I HAD HIT SOMETHING AND CAUSED DAMAGE TO THE BELT. THAT IS NOT TRUE. I DID NOT HIT ANYTHING AND THERE WAS NOTHING ON THE ROAD TO CAUSE ANY DAMAGE TO THE TIRE.
Mfg Campaign: 11310844
Recall Date: Feb 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ON I-40 EASTBOUND MILE MARKER 121 VEHICLE STARTS TO SHAKE AND VIBRATE VIOLENTLY. I HEAR AN EXPLOSION UNDER THE TRUCK WHICH CAUSE A LOSS OF POWER AND HAD TO FIGHT WITH TRUCK TO GET IT OFF THE ROAD ALL WHY AT A SPEED OF 65 MPH. TRANSFER CASE EXPLODED CUTTING WIRE HARNESS IN HALF AND RUPTURING THE FUEL LINE. TRUCK WAS SMOKING BAD AS OIL AND FUEL WAS LEAKING EVERYWHERE. TRUCK IS INOP AT THIS POINT. PLEASE HELP WITH THIS MATTER IN AN EFFORT TO HELP OTHERS FROM THIS EXPERIENCE. I ALMOST WRECKED TRYING TO GET THE VEHICLE OFF THE ROAD AFTER THE TRANSFER CASE EXPLODED
Corrective Action:
ON I-40 EASTBOUND MILE MARKER 121 VEHICLE STARTS TO SHAKE AND VIBRATE VIOLENTLY. I HEAR AN EXPLOSION UNDER THE TRUCK WHICH CAUSE A LOSS OF POWER AND HAD TO FIGHT WITH TRUCK TO GET IT OFF THE ROAD ALL WHY AT A SPEED OF 65 MPH. TRANSFER CASE EXPLODED CUTTING WIRE HARNESS IN HALF AND RUPTURING THE FUEL LINE. TRUCK WAS SMOKING BAD AS OIL AND FUEL WAS LEAKING EVERYWHERE. TRUCK IS INOP AT THIS POINT. PLEASE HELP WITH THIS MATTER IN AN EFFORT TO HELP OTHERS FROM THIS EXPERIENCE. I ALMOST WRECKED TRYING TO GET THE VEHICLE OFF THE ROAD AFTER THE TRANSFER CASE EXPLODED
Additional Notes:
ON I-40 EASTBOUND MILE MARKER 121 VEHICLE STARTS TO SHAKE AND VIBRATE VIOLENTLY. I HEAR AN EXPLOSION UNDER THE TRUCK WHICH CAUSE A LOSS OF POWER AND HAD TO FIGHT WITH TRUCK TO GET IT OFF THE ROAD ALL WHY AT A SPEED OF 65 MPH. TRANSFER CASE EXPLODED CUTTING WIRE HARNESS IN HALF AND RUPTURING THE FUEL LINE. TRUCK WAS SMOKING BAD AS OIL AND FUEL WAS LEAKING EVERYWHERE. TRUCK IS INOP AT THIS POINT. PLEASE HELP WITH THIS MATTER IN AN EFFORT TO HELP OTHERS FROM THIS EXPERIENCE. I ALMOST WRECKED TRYING TO GET THE VEHICLE OFF THE ROAD AFTER THE TRANSFER CASE EXPLODED
Mfg Campaign: 11288429
Recall Date: Dec 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ON I-40 EASTBOUND MILE MARKER 121 VEHICLE STARTS TO SHAKE AND VIBRATE VIOLENTLY. I HEAR AN EXPLOSION UNDER THE TRUCK WHICH CAUSE A LOSS OF POWER AND HAD TO FIGHT WITH TRUCK TO GET IT OFF THE ROAD ALL WHY AT A SPEED OF 65 MPH. TRANSFER CASE EXPLODED CUTTING WIRE HARNESS IN HALF AND RUPTURING THE FUEL LINE. TRUCK WAS SMOKING BAD AS OIL AND FUEL WAS LEAKING EVERYWHERE. TRUCK IS INOP AT THIS POINT. PLEASE HELP WITH THIS MATTER IN AN EFFORT TO HELP OTHERS FROM THIS EXPERIENCE. I ALMOST WRECKED TRYING TO GET THE VEHICLE OFF THE ROAD AFTER THE TRANSFER CASE EXPLODED
Corrective Action:
ON I-40 EASTBOUND MILE MARKER 121 VEHICLE STARTS TO SHAKE AND VIBRATE VIOLENTLY. I HEAR AN EXPLOSION UNDER THE TRUCK WHICH CAUSE A LOSS OF POWER AND HAD TO FIGHT WITH TRUCK TO GET IT OFF THE ROAD ALL WHY AT A SPEED OF 65 MPH. TRANSFER CASE EXPLODED CUTTING WIRE HARNESS IN HALF AND RUPTURING THE FUEL LINE. TRUCK WAS SMOKING BAD AS OIL AND FUEL WAS LEAKING EVERYWHERE. TRUCK IS INOP AT THIS POINT. PLEASE HELP WITH THIS MATTER IN AN EFFORT TO HELP OTHERS FROM THIS EXPERIENCE. I ALMOST WRECKED TRYING TO GET THE VEHICLE OFF THE ROAD AFTER THE TRANSFER CASE EXPLODED
Additional Notes:
ON I-40 EASTBOUND MILE MARKER 121 VEHICLE STARTS TO SHAKE AND VIBRATE VIOLENTLY. I HEAR AN EXPLOSION UNDER THE TRUCK WHICH CAUSE A LOSS OF POWER AND HAD TO FIGHT WITH TRUCK TO GET IT OFF THE ROAD ALL WHY AT A SPEED OF 65 MPH. TRANSFER CASE EXPLODED CUTTING WIRE HARNESS IN HALF AND RUPTURING THE FUEL LINE. TRUCK WAS SMOKING BAD AS OIL AND FUEL WAS LEAKING EVERYWHERE. TRUCK IS INOP AT THIS POINT. PLEASE HELP WITH THIS MATTER IN AN EFFORT TO HELP OTHERS FROM THIS EXPERIENCE. I ALMOST WRECKED TRYING TO GET THE VEHICLE OFF THE ROAD AFTER THE TRANSFER CASE EXPLODED
Mfg Campaign: 11288429
Recall Date: Dec 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING A VIBRATION WAS NOTICED AT SPEEDS ABOVE 45 MPH. DURING TRANSIT THE TRANSFER CASE EXPLODED CAUSING A MAJOR FAILURE OF MULTIPLE SYSTEMS. THIS FAILURE OCCURRED ON A STATE HIGHWAY LEAVING WACO TX AT 445 A.M. POLICE WERE DISPATCHED TO BLOCK TRAFFIC FROM FURTHER ACCIDENTS UNTIL A TOW VEHICLE WAS DISPATCHED TO THE SCENE. UPON FURTHER INVESTIGATION IT WAS VERY NOTICEABLE THAT THE TRANSFER SYSTEM IN THE POWERTRAIN SYSTEM HAD EXPLODED. THIS FAILURE HAS CAUSED MULTIPLE COLLATERAL DAMAGES TO SYSTEMS IN THE VICINITY OF THE FAILURE.
Corrective Action:
WHILE DRIVING A VIBRATION WAS NOTICED AT SPEEDS ABOVE 45 MPH. DURING TRANSIT THE TRANSFER CASE EXPLODED CAUSING A MAJOR FAILURE OF MULTIPLE SYSTEMS. THIS FAILURE OCCURRED ON A STATE HIGHWAY LEAVING WACO TX AT 445 A.M. POLICE WERE DISPATCHED TO BLOCK TRAFFIC FROM FURTHER ACCIDENTS UNTIL A TOW VEHICLE WAS DISPATCHED TO THE SCENE. UPON FURTHER INVESTIGATION IT WAS VERY NOTICEABLE THAT THE TRANSFER SYSTEM IN THE POWERTRAIN SYSTEM HAD EXPLODED. THIS FAILURE HAS CAUSED MULTIPLE COLLATERAL DAMAGES TO SYSTEMS IN THE VICINITY OF THE FAILURE.
Additional Notes:
WHILE DRIVING A VIBRATION WAS NOTICED AT SPEEDS ABOVE 45 MPH. DURING TRANSIT THE TRANSFER CASE EXPLODED CAUSING A MAJOR FAILURE OF MULTIPLE SYSTEMS. THIS FAILURE OCCURRED ON A STATE HIGHWAY LEAVING WACO TX AT 445 A.M. POLICE WERE DISPATCHED TO BLOCK TRAFFIC FROM FURTHER ACCIDENTS UNTIL A TOW VEHICLE WAS DISPATCHED TO THE SCENE. UPON FURTHER INVESTIGATION IT WAS VERY NOTICEABLE THAT THE TRANSFER SYSTEM IN THE POWERTRAIN SYSTEM HAD EXPLODED. THIS FAILURE HAS CAUSED MULTIPLE COLLATERAL DAMAGES TO SYSTEMS IN THE VICINITY OF THE FAILURE.
Mfg Campaign: 11282469
Recall Date: Nov 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 5500. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED OUT OF GEAR AND WENT INTO NEUTRAL. WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SOUTHFORK CHRYSLER DODGE JEEP RAM (844-350-9615, LOCATED AT 17725 S FREEWAY, MANVEL, TX 77578) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE FUSE IN THE FUEL PUMP OVERHEATED WITHOUT WARNING. THE FAILURE CAUSED THE FUEL PUMP TO SEIZE AND THE VEHICLE TO SHUT OFF. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT ALSO STATED THAT THE IDLER PULLEY BELT FRACTURED, WHICH CAUSED THE STEERING TO LOSE POWER AND THE AIR CONDITIONING TO LOSE ITS COOLING CAPABILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 5500. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED OUT OF GEAR AND WENT INTO NEUTRAL. WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SOUTHFORK CHRYSLER DODGE JEEP RAM (844-350-9615, LOCATED AT 17725 S FREEWAY, MANVEL, TX 77578) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE FUSE IN THE FUEL PUMP OVERHEATED WITHOUT WARNING. THE FAILURE CAUSED THE FUEL PUMP TO SEIZE AND THE VEHICLE TO SHUT OFF. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT ALSO STATED THAT THE IDLER PULLEY BELT FRACTURED, WHICH CAUSED THE STEERING TO LOSE POWER AND THE AIR CONDITIONING TO LOSE ITS COOLING CAPABILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 5500. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED OUT OF GEAR AND WENT INTO NEUTRAL. WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SOUTHFORK CHRYSLER DODGE JEEP RAM (844-350-9615, LOCATED AT 17725 S FREEWAY, MANVEL, TX 77578) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE FUSE IN THE FUEL PUMP OVERHEATED WITHOUT WARNING. THE FAILURE CAUSED THE FUEL PUMP TO SEIZE AND THE VEHICLE TO SHUT OFF. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT ALSO STATED THAT THE IDLER PULLEY BELT FRACTURED, WHICH CAUSED THE STEERING TO LOSE POWER AND THE AIR CONDITIONING TO LOSE ITS COOLING CAPABILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Mfg Campaign: 11268481
Recall Date: Oct 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 5500. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED OUT OF GEAR AND WENT INTO NEUTRAL. WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SOUTHFORK CHRYSLER DODGE JEEP RAM (844-350-9615, LOCATED AT 17725 S FREEWAY, MANVEL, TX 77578) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE FUSE IN THE FUEL PUMP OVERHEATED WITHOUT WARNING. THE FAILURE CAUSED THE FUEL PUMP TO SEIZE AND THE VEHICLE TO SHUT OFF. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT ALSO STATED THAT THE IDLER PULLEY BELT FRACTURED, WHICH CAUSED THE STEERING TO LOSE POWER AND THE AIR CONDITIONING TO LOSE ITS COOLING CAPABILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 5500. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED OUT OF GEAR AND WENT INTO NEUTRAL. WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SOUTHFORK CHRYSLER DODGE JEEP RAM (844-350-9615, LOCATED AT 17725 S FREEWAY, MANVEL, TX 77578) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE FUSE IN THE FUEL PUMP OVERHEATED WITHOUT WARNING. THE FAILURE CAUSED THE FUEL PUMP TO SEIZE AND THE VEHICLE TO SHUT OFF. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT ALSO STATED THAT THE IDLER PULLEY BELT FRACTURED, WHICH CAUSED THE STEERING TO LOSE POWER AND THE AIR CONDITIONING TO LOSE ITS COOLING CAPABILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 5500. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED OUT OF GEAR AND WENT INTO NEUTRAL. WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SOUTHFORK CHRYSLER DODGE JEEP RAM (844-350-9615, LOCATED AT 17725 S FREEWAY, MANVEL, TX 77578) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE FUSE IN THE FUEL PUMP OVERHEATED WITHOUT WARNING. THE FAILURE CAUSED THE FUEL PUMP TO SEIZE AND THE VEHICLE TO SHUT OFF. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT ALSO STATED THAT THE IDLER PULLEY BELT FRACTURED, WHICH CAUSED THE STEERING TO LOSE POWER AND THE AIR CONDITIONING TO LOSE ITS COOLING CAPABILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Mfg Campaign: 11268481
Recall Date: Oct 15, 2019
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