Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 13A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 3500, 3500 Cab Chassis, Ram 2500, and 4500 and 5500 Cab Chassis vehicles equipped with Cummins 6.7L turbo diesel engines. The engine control module (ECM) may have been built with a misaligned capacitor that can short-circuit, resulting in an internal loss of communication.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z87
Recall Date: Aug 26, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 3500, 2500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. An electrical short in the relay may cause a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y76
Recall Date: Oct 14, 2021
Consumer Complaints
3 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving my truck and when i came to a stop and tried to put it in reverse, I did not have reverse. After several attempts of moving the gear lever there was a loud clunk, then I had reverse. Then when I then put it into drive it would not move. The vehicle has 35,500 miles. Dealer believes its the K1 snap ring in the aisin transmission. It is still at the dealer and they believe it will takes months to get the parts. Dealer has the same issue when it was dropped off. No warning lamps or symptoms prior to attempting to put it in reverse. Vehicle just stopped moving.
Corrective Action:
I was driving my truck and when i came to a stop and tried to put it in reverse, I did not have reverse. After several attempts of moving the gear lever there was a loud clunk, then I had reverse. Then when I then put it into drive it would not move. The vehicle has 35,500 miles. Dealer believes its the K1 snap ring in the aisin transmission. It is still at the dealer and they believe it will takes months to get the parts. Dealer has the same issue when it was dropped off. No warning lamps or symptoms prior to attempting to put it in reverse. Vehicle just stopped moving.
Additional Notes:
I was driving my truck and when i came to a stop and tried to put it in reverse, I did not have reverse. After several attempts of moving the gear lever there was a loud clunk, then I had reverse. Then when I then put it into drive it would not move. The vehicle has 35,500 miles. Dealer believes its the K1 snap ring in the aisin transmission. It is still at the dealer and they believe it will takes months to get the parts. Dealer has the same issue when it was dropped off. No warning lamps or symptoms prior to attempting to put it in reverse. Vehicle just stopped moving.
Mfg Campaign: 11617612
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The Aisin transmission lost 1-4 forward gears while towing a trailer. The vehicle would not go forward only would move in reverse. We were going through a weigh station at time of failure in Florida, while our home base is in Michigan. There are many failures with this part. It is the K-1 clutch pack fails then forward gears do not work. Dealerships and Stellantis are both fully aware of the problem and forced us to have the transmission rebuilt rather than replaced. Check engine light came on at time of failure.
Corrective Action:
The Aisin transmission lost 1-4 forward gears while towing a trailer. The vehicle would not go forward only would move in reverse. We were going through a weigh station at time of failure in Florida, while our home base is in Michigan. There are many failures with this part. It is the K-1 clutch pack fails then forward gears do not work. Dealerships and Stellantis are both fully aware of the problem and forced us to have the transmission rebuilt rather than replaced. Check engine light came on at time of failure.
Additional Notes:
The Aisin transmission lost 1-4 forward gears while towing a trailer. The vehicle would not go forward only would move in reverse. We were going through a weigh station at time of failure in Florida, while our home base is in Michigan. There are many failures with this part. It is the K-1 clutch pack fails then forward gears do not work. Dealerships and Stellantis are both fully aware of the problem and forced us to have the transmission rebuilt rather than replaced. Check engine light came on at time of failure.
Mfg Campaign: 11515258
Recall Date: Apr 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
We purchased a brand new 2022 RAM 4500 truck 07/25/2022 , at the beginning of November the truck broke down and needed a brand new transmission . It took the dealer two months to install the new transmission , we picked up the truck from the dealer December 28th , 2022. Today 02-15-2023 truck broke again in the the middle of the highway and is not drivable again with transmission not working . The problem persists and puts safety of our employees and other at risk .
Corrective Action:
We purchased a brand new 2022 RAM 4500 truck 07/25/2022 , at the beginning of November the truck broke down and needed a brand new transmission . It took the dealer two months to install the new transmission , we picked up the truck from the dealer December 28th , 2022. Today 02-15-2023 truck broke again in the the middle of the highway and is not drivable again with transmission not working . The problem persists and puts safety of our employees and other at risk .
Additional Notes:
We purchased a brand new 2022 RAM 4500 truck 07/25/2022 , at the beginning of November the truck broke down and needed a brand new transmission . It took the dealer two months to install the new transmission , we picked up the truck from the dealer December 28th , 2022. Today 02-15-2023 truck broke again in the the middle of the highway and is not drivable again with transmission not working . The problem persists and puts safety of our employees and other at risk .
Mfg Campaign: 11507515
Recall Date: Feb 15, 2023
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