Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 4500 and 5500 Cab Chassis vehicles. The rear brake hose inside diameter may be too small, which could cause the hose to rupture. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 106, "Brake Hoses."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZA5
Recall Date: Oct 11, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z08
Recall Date: Jan 27, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y78
Recall Date: Nov 12, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 3500, 4500, and 5500 cab chassis vehicles equipped with a Cummins 6.7L High Output engine. The engine calibration software may not warn about low oil volume.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y21
Recall Date: Jun 10, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y26, Y36
Recall Date: May 27, 2021
Excellance, Inc
Safety Issue:
Excellance, Inc (Excellance) is recalling certain 2019-2020 Excellance-modified RAM 4500/5500 vehicles to be equipped with CLASS Suspension Systems. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jan 26, 2021
Braun Northwest
Safety Issue:
Braun Northwest (Braun Northwest) is recalling certain 2019-2020 RAM 4500/5500 vehicles equipped with Liquid Spring rear suspension systems. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jan 13, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W57
Recall Date: Aug 27, 2020
Liquidspring Llc
Safety Issue:
LiquidSpring LLC (LiquidSpring) is recalling certain Compressible Liquid Adaptive Suspension Systems (C.L.A.S.S.), part numbers DS135RS3A, DS135RS3AF, DS135RS3-DM, sold for use with 2019-2020 RAM 4500 and 5500 vehicles. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes. As such, these parts fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 105, "Hydraulic and Electric Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 13, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Ram 2500 and 3500 trucks, and 3500, 4500, and 5500 Cab Chassis vehicles equipped with diesel engines. The fuel lines may leak fuel into the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V76
Recall Date: Jun 27, 2019
Consumer Complaints
8 ComplaintsChrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
The contact owns a 2019 Ram 4500. The contact received notification of the NHTSA Campaign Number: 21V398000 (Wheel) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Ram 4500. The contact received notification of the NHTSA Campaign Number: 21V398000 (Wheel) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Ram 4500. The contact received notification of the NHTSA Campaign Number: 21V398000 (Wheel) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11523408
Recall Date: May 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2019 Ram 4500. The contact received notification of the NHTSA Campaign Number: 21V398000 (Wheel) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Ram 4500. The contact received notification of the NHTSA Campaign Number: 21V398000 (Wheel) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Ram 4500. The contact received notification of the NHTSA Campaign Number: 21V398000 (Wheel) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11523408
Recall Date: May 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The fuel pump failed and they have not fixed it after 3 months and they do not answer or return my calls.
Corrective Action:
The fuel pump failed and they have not fixed it after 3 months and they do not answer or return my calls.
Additional Notes:
The fuel pump failed and they have not fixed it after 3 months and they do not answer or return my calls.
Mfg Campaign: 11483119
Recall Date: Sep 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My truck has been at a dodge dealership for over a month due to a open recall. This dealership is declining to service my vehicle because they are saying the recall has to be fixed first before they can diagnosis my truck for change in drive quality. They are telling me that dodge does not have a fix for the recall on my truck and my truck has to sit there until a fix is available. My truck sat there for 29 days because they said they were backed up and I had to wait my turn. I would like to speak with someone asap to continue telling about my experience and to also inform that my truck is still not fixed and Stellntis is involved also. All of this due to a recall that me as a customer cannot control and I am taking the biggest hit out of everybody I have to keep paying for a truck that I cannot even use please someone help me The dealership has not done proper research at all to service this recall and my truck is still down because of it The dealership has lied in roles that there current staff members are in to report false information to stellantis They charged me 740.00 cash and declined me of using my debit card only for my truck still to be in the same condition it was 34 days before I took it too this shop now they want me to bring it back in charge me another 149.00 diag fee and I am losing money with my company every day because of this This is a real urgent issue and would like to speak with someone asap sorry but this is really got me in a tight spot and the dealership is not helping at all The dealership Tony t dodge in orangeburg sc
Corrective Action:
My truck has been at a dodge dealership for over a month due to a open recall. This dealership is declining to service my vehicle because they are saying the recall has to be fixed first before they can diagnosis my truck for change in drive quality. They are telling me that dodge does not have a fix for the recall on my truck and my truck has to sit there until a fix is available. My truck sat there for 29 days because they said they were backed up and I had to wait my turn. I would like to speak with someone asap to continue telling about my experience and to also inform that my truck is still not fixed and Stellntis is involved also. All of this due to a recall that me as a customer cannot control and I am taking the biggest hit out of everybody I have to keep paying for a truck that I cannot even use please someone help me The dealership has not done proper research at all to service this recall and my truck is still down because of it The dealership has lied in roles that there current staff members are in to report false information to stellantis They charged me 740.00 cash and declined me of using my debit card only for my truck still to be in the same condition it was 34 days before I took it too this shop now they want me to bring it back in charge me another 149.00 diag fee and I am losing money with my company every day because of this This is a real urgent issue and would like to speak with someone asap sorry but this is really got me in a tight spot and the dealership is not helping at all The dealership Tony t dodge in orangeburg sc
Additional Notes:
My truck has been at a dodge dealership for over a month due to a open recall. This dealership is declining to service my vehicle because they are saying the recall has to be fixed first before they can diagnosis my truck for change in drive quality. They are telling me that dodge does not have a fix for the recall on my truck and my truck has to sit there until a fix is available. My truck sat there for 29 days because they said they were backed up and I had to wait my turn. I would like to speak with someone asap to continue telling about my experience and to also inform that my truck is still not fixed and Stellntis is involved also. All of this due to a recall that me as a customer cannot control and I am taking the biggest hit out of everybody I have to keep paying for a truck that I cannot even use please someone help me The dealership has not done proper research at all to service this recall and my truck is still down because of it The dealership has lied in roles that there current staff members are in to report false information to stellantis They charged me 740.00 cash and declined me of using my debit card only for my truck still to be in the same condition it was 34 days before I took it too this shop now they want me to bring it back in charge me another 149.00 diag fee and I am losing money with my company every day because of this This is a real urgent issue and would like to speak with someone asap sorry but this is really got me in a tight spot and the dealership is not helping at all The dealership Tony t dodge in orangeburg sc
Mfg Campaign: 11476689
Recall Date: Jul 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AT ONLY 4 MONTHS SINCE VEHICLE IS PURCHASED, FUEL PUMP IS LEAKING. (POTENTIAL FIRE HAZARD) ALSO HAD EXPERIENCED DEATH WOBBLE SEVERAL TIMES WHEN GOING MORE THAN 60 MPH. STEERING ISSUE, POTENTIAL HAZARD
Corrective Action:
AT ONLY 4 MONTHS SINCE VEHICLE IS PURCHASED, FUEL PUMP IS LEAKING. (POTENTIAL FIRE HAZARD) ALSO HAD EXPERIENCED DEATH WOBBLE SEVERAL TIMES WHEN GOING MORE THAN 60 MPH. STEERING ISSUE, POTENTIAL HAZARD
Additional Notes:
AT ONLY 4 MONTHS SINCE VEHICLE IS PURCHASED, FUEL PUMP IS LEAKING. (POTENTIAL FIRE HAZARD) ALSO HAD EXPERIENCED DEATH WOBBLE SEVERAL TIMES WHEN GOING MORE THAN 60 MPH. STEERING ISSUE, POTENTIAL HAZARD
Mfg Campaign: 11397290
Recall Date: Feb 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
AT ONLY 4 MONTHS SINCE VEHICLE IS PURCHASED, FUEL PUMP IS LEAKING. (POTENTIAL FIRE HAZARD) ALSO HAD EXPERIENCED DEATH WOBBLE SEVERAL TIMES WHEN GOING MORE THAN 60 MPH. STEERING ISSUE, POTENTIAL HAZARD
Corrective Action:
AT ONLY 4 MONTHS SINCE VEHICLE IS PURCHASED, FUEL PUMP IS LEAKING. (POTENTIAL FIRE HAZARD) ALSO HAD EXPERIENCED DEATH WOBBLE SEVERAL TIMES WHEN GOING MORE THAN 60 MPH. STEERING ISSUE, POTENTIAL HAZARD
Additional Notes:
AT ONLY 4 MONTHS SINCE VEHICLE IS PURCHASED, FUEL PUMP IS LEAKING. (POTENTIAL FIRE HAZARD) ALSO HAD EXPERIENCED DEATH WOBBLE SEVERAL TIMES WHEN GOING MORE THAN 60 MPH. STEERING ISSUE, POTENTIAL HAZARD
Mfg Campaign: 11397290
Recall Date: Feb 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AT ONLY 15000 MILES AND 6 MONTHS OF LIFE, MY TRUCK IS LEAKING OIL/FUEL FROM THE CP4 FUEL PUMP. THE OIL/DIESEL IS LEAKING ON THE ENGINE BLOCK AND OTHER NEARBY HOT COMPONENTS WHICH I ASSUME COULD BE A FIRE HAZARD OR A FUEL SYSTEM DISASTER FAILURE. THE SYSTEM IS LEAKING ALL THE TIME WHILE ENGINE IS WORKING
Corrective Action:
AT ONLY 15000 MILES AND 6 MONTHS OF LIFE, MY TRUCK IS LEAKING OIL/FUEL FROM THE CP4 FUEL PUMP. THE OIL/DIESEL IS LEAKING ON THE ENGINE BLOCK AND OTHER NEARBY HOT COMPONENTS WHICH I ASSUME COULD BE A FIRE HAZARD OR A FUEL SYSTEM DISASTER FAILURE. THE SYSTEM IS LEAKING ALL THE TIME WHILE ENGINE IS WORKING
Additional Notes:
AT ONLY 15000 MILES AND 6 MONTHS OF LIFE, MY TRUCK IS LEAKING OIL/FUEL FROM THE CP4 FUEL PUMP. THE OIL/DIESEL IS LEAKING ON THE ENGINE BLOCK AND OTHER NEARBY HOT COMPONENTS WHICH I ASSUME COULD BE A FIRE HAZARD OR A FUEL SYSTEM DISASTER FAILURE. THE SYSTEM IS LEAKING ALL THE TIME WHILE ENGINE IS WORKING
Mfg Campaign: 11397469
Recall Date: Feb 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
IST TIME, APPROX. 29,000 MILES, WITH NO WARNING, VEHICLE RAN POORLY, ROUGH AND DIED. STRANDED ON SIDE OF ROAD FOR 4 HOURS UNTIL A TOW TRUCK CAME. DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE. SECOND TIME, APPROX 39,000 MILES, SAME ISSUE OF STALLING, EXCEPT THIS TIME I WAS STUCK IN THE MIDDLE OF THE DESERT WITH 114 DEGREE TEMP FOR 8 HRS. BEFORE A TOW. SAME DIAGNOSIS, HIGH PRESSURE PUMP FAILURE. ALL DOCUMENTATION AVAILABLE THROUGH FCA CUSTOMER CARE CASE 76826889 AND ALSO [XXX] | CASE 76201975 REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
IST TIME, APPROX. 29,000 MILES, WITH NO WARNING, VEHICLE RAN POORLY, ROUGH AND DIED. STRANDED ON SIDE OF ROAD FOR 4 HOURS UNTIL A TOW TRUCK CAME. DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE. SECOND TIME, APPROX 39,000 MILES, SAME ISSUE OF STALLING, EXCEPT THIS TIME I WAS STUCK IN THE MIDDLE OF THE DESERT WITH 114 DEGREE TEMP FOR 8 HRS. BEFORE A TOW. SAME DIAGNOSIS, HIGH PRESSURE PUMP FAILURE. ALL DOCUMENTATION AVAILABLE THROUGH FCA CUSTOMER CARE CASE 76826889 AND ALSO [XXX] | CASE 76201975 REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
IST TIME, APPROX. 29,000 MILES, WITH NO WARNING, VEHICLE RAN POORLY, ROUGH AND DIED. STRANDED ON SIDE OF ROAD FOR 4 HOURS UNTIL A TOW TRUCK CAME. DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE. SECOND TIME, APPROX 39,000 MILES, SAME ISSUE OF STALLING, EXCEPT THIS TIME I WAS STUCK IN THE MIDDLE OF THE DESERT WITH 114 DEGREE TEMP FOR 8 HRS. BEFORE A TOW. SAME DIAGNOSIS, HIGH PRESSURE PUMP FAILURE. ALL DOCUMENTATION AVAILABLE THROUGH FCA CUSTOMER CARE CASE 76826889 AND ALSO [XXX] | CASE 76201975 REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11376793
Recall Date: Nov 28, 2020
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