Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y26, Y36
Recall Date: May 27, 2021
Excellance, Inc
Safety Issue:
Excellance, Inc. (Excellance) is recalling certain 2018 Ambulances and Emergency Vehicles built on Ford E-350, E-450, F-650, F-550 4x4, Chevrolet G4500, G4500 Diesel, C3500, G3500, Freightliner M2, International 4300, and Dodge 4500 chassis and equipped with Whelen brake lights. Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 26, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 RAM 4500 and 5500 cab chassis trucks. The primary and secondary brake hoses located between the brake master cylinder and the hydraulic control unit may have been manufactured without anti-corrosion plating on the ferrules, which can allow the ferrules to corrode.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U41
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Consumer Complaints
6 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ram 4500. The contact stated that while driving 40 MPH, the check engine warning light and other unknown warning lights were illuminated, before the vehicle lost motive power. The vehicle was taken to a dealer, where it was diagnosed that the turbo had failed, and there were 39 diagnostic trouble codes retrieved. The dealer determined that the turbo, the intake manifold sensor, the exhaust pressure sensors, and other unknown parts needed to be replaced. The vehicle was repaired; however, the failure reoccurred four months later. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. Additionally, the contact stated that while driving 15 MPH to park the vehicle, while her husband and dog were occupying the passenger’s side seat, the brake pedal was depressed, but the vehicle failed to respond and struck one of the contact's parked vehicles. The contact stated that the dog sustained injuries after being thrusted forward. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ram 4500. The contact stated that while driving 40 MPH, the check engine warning light and other unknown warning lights were illuminated, before the vehicle lost motive power. The vehicle was taken to a dealer, where it was diagnosed that the turbo had failed, and there were 39 diagnostic trouble codes retrieved. The dealer determined that the turbo, the intake manifold sensor, the exhaust pressure sensors, and other unknown parts needed to be replaced. The vehicle was repaired; however, the failure reoccurred four months later. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. Additionally, the contact stated that while driving 15 MPH to park the vehicle, while her husband and dog were occupying the passenger’s side seat, the brake pedal was depressed, but the vehicle failed to respond and struck one of the contact's parked vehicles. The contact stated that the dog sustained injuries after being thrusted forward. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ram 4500. The contact stated that while driving 40 MPH, the check engine warning light and other unknown warning lights were illuminated, before the vehicle lost motive power. The vehicle was taken to a dealer, where it was diagnosed that the turbo had failed, and there were 39 diagnostic trouble codes retrieved. The dealer determined that the turbo, the intake manifold sensor, the exhaust pressure sensors, and other unknown parts needed to be replaced. The vehicle was repaired; however, the failure reoccurred four months later. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. Additionally, the contact stated that while driving 15 MPH to park the vehicle, while her husband and dog were occupying the passenger’s side seat, the brake pedal was depressed, but the vehicle failed to respond and struck one of the contact's parked vehicles. The contact stated that the dog sustained injuries after being thrusted forward. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11669720
Recall Date: Jun 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ram 4500. The contact stated that while driving 40 MPH, the check engine warning light and other unknown warning lights were illuminated, before the vehicle lost motive power. The vehicle was taken to a dealer, where it was diagnosed that the turbo had failed, and there were 39 diagnostic trouble codes retrieved. The dealer determined that the turbo, the intake manifold sensor, the exhaust pressure sensors, and other unknown parts needed to be replaced. The vehicle was repaired; however, the failure reoccurred four months later. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. Additionally, the contact stated that while driving 15 MPH to park the vehicle, while her husband and dog were occupying the passenger’s side seat, the brake pedal was depressed, but the vehicle failed to respond and struck one of the contact's parked vehicles. The contact stated that the dog sustained injuries after being thrusted forward. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ram 4500. The contact stated that while driving 40 MPH, the check engine warning light and other unknown warning lights were illuminated, before the vehicle lost motive power. The vehicle was taken to a dealer, where it was diagnosed that the turbo had failed, and there were 39 diagnostic trouble codes retrieved. The dealer determined that the turbo, the intake manifold sensor, the exhaust pressure sensors, and other unknown parts needed to be replaced. The vehicle was repaired; however, the failure reoccurred four months later. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. Additionally, the contact stated that while driving 15 MPH to park the vehicle, while her husband and dog were occupying the passenger’s side seat, the brake pedal was depressed, but the vehicle failed to respond and struck one of the contact's parked vehicles. The contact stated that the dog sustained injuries after being thrusted forward. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ram 4500. The contact stated that while driving 40 MPH, the check engine warning light and other unknown warning lights were illuminated, before the vehicle lost motive power. The vehicle was taken to a dealer, where it was diagnosed that the turbo had failed, and there were 39 diagnostic trouble codes retrieved. The dealer determined that the turbo, the intake manifold sensor, the exhaust pressure sensors, and other unknown parts needed to be replaced. The vehicle was repaired; however, the failure reoccurred four months later. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. Additionally, the contact stated that while driving 15 MPH to park the vehicle, while her husband and dog were occupying the passenger’s side seat, the brake pedal was depressed, but the vehicle failed to respond and struck one of the contact's parked vehicles. The contact stated that the dog sustained injuries after being thrusted forward. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11669720
Recall Date: Jun 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ram 4500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the vehicle failed to respond immediately, causing the braking distance to be extended. There were no warning lights illuminated. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was 31,885. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ram 4500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the vehicle failed to respond immediately, causing the braking distance to be extended. There were no warning lights illuminated. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was 31,885. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ram 4500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the vehicle failed to respond immediately, causing the braking distance to be extended. There were no warning lights illuminated. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was 31,885. VIN tool confirms parts not available.
Mfg Campaign: 11661508
Recall Date: May 16, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The Anti-Lock Brake(ABS) & Electronic Stability Control(ESC) warning lights will come on and off during normally driving conditions. When The ESC light comes on the cruise control is non functioning. If the cruise control is set when the warning light is off, the cruise will disengage when it comes on.
Corrective Action:
The Anti-Lock Brake(ABS) & Electronic Stability Control(ESC) warning lights will come on and off during normally driving conditions. When The ESC light comes on the cruise control is non functioning. If the cruise control is set when the warning light is off, the cruise will disengage when it comes on.
Additional Notes:
The Anti-Lock Brake(ABS) & Electronic Stability Control(ESC) warning lights will come on and off during normally driving conditions. When The ESC light comes on the cruise control is non functioning. If the cruise control is set when the warning light is off, the cruise will disengage when it comes on.
Mfg Campaign: 11613604
Recall Date: Sep 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
4X4 DRIVE SHAFT FAILED. WHILE TRAVELING ON INTERSTATE THE FRONT DRIVE SHAFT BROKE AT THE U-JOINT. I'VE ONLY USED THE 4 WHEEL DRIVE OPTION 2-3 TIMES AND THE TRANSFER WAS IN 2H AT TIME OF FAILURE. FRONT ALUMINUM WHEELS FRACTURED. BOTH FRONT WHEELS GOT HAIRLINE CRACKS. ONE AT ABOUT 145K MILES AND THE OTHER AT ABOUT 160K. 90% OF MILES ARE HIGHWAY MILES.
Corrective Action:
4X4 DRIVE SHAFT FAILED. WHILE TRAVELING ON INTERSTATE THE FRONT DRIVE SHAFT BROKE AT THE U-JOINT. I'VE ONLY USED THE 4 WHEEL DRIVE OPTION 2-3 TIMES AND THE TRANSFER WAS IN 2H AT TIME OF FAILURE. FRONT ALUMINUM WHEELS FRACTURED. BOTH FRONT WHEELS GOT HAIRLINE CRACKS. ONE AT ABOUT 145K MILES AND THE OTHER AT ABOUT 160K. 90% OF MILES ARE HIGHWAY MILES.
Additional Notes:
4X4 DRIVE SHAFT FAILED. WHILE TRAVELING ON INTERSTATE THE FRONT DRIVE SHAFT BROKE AT THE U-JOINT. I'VE ONLY USED THE 4 WHEEL DRIVE OPTION 2-3 TIMES AND THE TRANSFER WAS IN 2H AT TIME OF FAILURE. FRONT ALUMINUM WHEELS FRACTURED. BOTH FRONT WHEELS GOT HAIRLINE CRACKS. ONE AT ABOUT 145K MILES AND THE OTHER AT ABOUT 160K. 90% OF MILES ARE HIGHWAY MILES.
Mfg Campaign: 11363348
Recall Date: Oct 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
4X4 DRIVE SHAFT FAILED. WHILE TRAVELING ON INTERSTATE THE FRONT DRIVE SHAFT BROKE AT THE U-JOINT. I'VE ONLY USED THE 4 WHEEL DRIVE OPTION 2-3 TIMES AND THE TRANSFER WAS IN 2H AT TIME OF FAILURE. FRONT ALUMINUM WHEELS FRACTURED. BOTH FRONT WHEELS GOT HAIRLINE CRACKS. ONE AT ABOUT 145K MILES AND THE OTHER AT ABOUT 160K. 90% OF MILES ARE HIGHWAY MILES.
Corrective Action:
4X4 DRIVE SHAFT FAILED. WHILE TRAVELING ON INTERSTATE THE FRONT DRIVE SHAFT BROKE AT THE U-JOINT. I'VE ONLY USED THE 4 WHEEL DRIVE OPTION 2-3 TIMES AND THE TRANSFER WAS IN 2H AT TIME OF FAILURE. FRONT ALUMINUM WHEELS FRACTURED. BOTH FRONT WHEELS GOT HAIRLINE CRACKS. ONE AT ABOUT 145K MILES AND THE OTHER AT ABOUT 160K. 90% OF MILES ARE HIGHWAY MILES.
Additional Notes:
4X4 DRIVE SHAFT FAILED. WHILE TRAVELING ON INTERSTATE THE FRONT DRIVE SHAFT BROKE AT THE U-JOINT. I'VE ONLY USED THE 4 WHEEL DRIVE OPTION 2-3 TIMES AND THE TRANSFER WAS IN 2H AT TIME OF FAILURE. FRONT ALUMINUM WHEELS FRACTURED. BOTH FRONT WHEELS GOT HAIRLINE CRACKS. ONE AT ABOUT 145K MILES AND THE OTHER AT ABOUT 160K. 90% OF MILES ARE HIGHWAY MILES.
Mfg Campaign: 11363348
Recall Date: Oct 8, 2020
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