Complaints & Recalls
Official Safety Recalls - Important!
38 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 13A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB8
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Safety Issue:
FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZA3
Recall Date: Nov 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z20
Recall Date: Mar 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 2500, Ram 3500, and 2021 Ram 1500 Classic pickup trucks. The side air bag inflatable curtain (SABIC) assemblies may have been manufactured with the incorrect amount of compressed gas, which can result in an improper air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y99
Recall Date: Nov 24, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 3500, 2500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. An electrical short in the relay may cause a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y76
Recall Date: Oct 14, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Ram 2500, 3500, and 3500, 4500, and 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the Solid State Intake Heater Grid Relay, which could result in a vehicle fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y08
Recall Date: Mar 11, 2021
Consumer Complaints
136 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
A high percentage of Ram owners with the 6.7 Cummins Engine are removing the Grid Heater due to a weak bolt that, over time becomes weak and falls down into the intake of the engine. The bolt will go directly into the engine block and cause catastrophic damage. There is an aftermarket fix which is a heater element installed into the intake horn itself instead of directly on top of the flat intake surface.
Corrective Action:
A high percentage of Ram owners with the 6.7 Cummins Engine are removing the Grid Heater due to a weak bolt that, over time becomes weak and falls down into the intake of the engine. The bolt will go directly into the engine block and cause catastrophic damage. There is an aftermarket fix which is a heater element installed into the intake horn itself instead of directly on top of the flat intake surface.
Additional Notes:
A high percentage of Ram owners with the 6.7 Cummins Engine are removing the Grid Heater due to a weak bolt that, over time becomes weak and falls down into the intake of the engine. The bolt will go directly into the engine block and cause catastrophic damage. There is an aftermarket fix which is a heater element installed into the intake horn itself instead of directly on top of the flat intake surface.
Mfg Campaign: 11506551
Recall Date: Feb 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A high percentage of Ram owners with the 6.7 Cummins Engine are removing the Grid Heater due to a weak bolt that, over time becomes weak and falls down into the intake of the engine. The bolt will go directly into the engine block and cause catastrophic damage. There is an aftermarket fix which is a heater element installed into the intake horn itself instead of directly on top of the flat intake surface.
Corrective Action:
A high percentage of Ram owners with the 6.7 Cummins Engine are removing the Grid Heater due to a weak bolt that, over time becomes weak and falls down into the intake of the engine. The bolt will go directly into the engine block and cause catastrophic damage. There is an aftermarket fix which is a heater element installed into the intake horn itself instead of directly on top of the flat intake surface.
Additional Notes:
A high percentage of Ram owners with the 6.7 Cummins Engine are removing the Grid Heater due to a weak bolt that, over time becomes weak and falls down into the intake of the engine. The bolt will go directly into the engine block and cause catastrophic damage. There is an aftermarket fix which is a heater element installed into the intake horn itself instead of directly on top of the flat intake surface.
Mfg Campaign: 11506551
Recall Date: Feb 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When driving down the road at speeds above 50 mph. The hood will ripple when a CDL style vehicle goes by. When I purchased the vehicle. I had to take it to Fletcher Dodge in Jonesboro AR, to have the nuts that bolt the hood to the raising bracket tightened because they where loose and center latch adjusted. The hood still ripples enough to think its going to come open.
Corrective Action:
When driving down the road at speeds above 50 mph. The hood will ripple when a CDL style vehicle goes by. When I purchased the vehicle. I had to take it to Fletcher Dodge in Jonesboro AR, to have the nuts that bolt the hood to the raising bracket tightened because they where loose and center latch adjusted. The hood still ripples enough to think its going to come open.
Additional Notes:
When driving down the road at speeds above 50 mph. The hood will ripple when a CDL style vehicle goes by. When I purchased the vehicle. I had to take it to Fletcher Dodge in Jonesboro AR, to have the nuts that bolt the hood to the raising bracket tightened because they where loose and center latch adjusted. The hood still ripples enough to think its going to come open.
Mfg Campaign: 11505052
Recall Date: Feb 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2021 Ram 2500. The contact stated that upon driving several miles and refueling the vehicle, he noticed that the Diesel Exhaust Fluid (DEF) additive gauge remained stuck in the same position. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure and that the failure would persist even after the repair. Upon investigating the failure, the contact discovered that the failure mainly occurred in cold weather due to the DEF additive crystallization in cold temperatures, causing the additive gauge to be stuck in the same position. A message indicating to add a DEF additive in the vehicle for safety was displayed. The vehicle was not repaired. Additionally, the contact stated that the tailgate latch had fractured due to cold weather and had been replaced three times by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Corrective Action:
The contact owns a 2021 Ram 2500. The contact stated that upon driving several miles and refueling the vehicle, he noticed that the Diesel Exhaust Fluid (DEF) additive gauge remained stuck in the same position. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure and that the failure would persist even after the repair. Upon investigating the failure, the contact discovered that the failure mainly occurred in cold weather due to the DEF additive crystallization in cold temperatures, causing the additive gauge to be stuck in the same position. A message indicating to add a DEF additive in the vehicle for safety was displayed. The vehicle was not repaired. Additionally, the contact stated that the tailgate latch had fractured due to cold weather and had been replaced three times by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Additional Notes:
The contact owns a 2021 Ram 2500. The contact stated that upon driving several miles and refueling the vehicle, he noticed that the Diesel Exhaust Fluid (DEF) additive gauge remained stuck in the same position. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure and that the failure would persist even after the repair. Upon investigating the failure, the contact discovered that the failure mainly occurred in cold weather due to the DEF additive crystallization in cold temperatures, causing the additive gauge to be stuck in the same position. A message indicating to add a DEF additive in the vehicle for safety was displayed. The vehicle was not repaired. Additionally, the contact stated that the tailgate latch had fractured due to cold weather and had been replaced three times by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Mfg Campaign: 11502369
Recall Date: Jan 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2021 Ram 2500. The contact stated that upon driving several miles and refueling the vehicle, he noticed that the Diesel Exhaust Fluid (DEF) additive gauge remained stuck in the same position. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure and that the failure would persist even after the repair. Upon investigating the failure, the contact discovered that the failure mainly occurred in cold weather due to the DEF additive crystallization in cold temperatures, causing the additive gauge to be stuck in the same position. A message indicating to add a DEF additive in the vehicle for safety was displayed. The vehicle was not repaired. Additionally, the contact stated that the tailgate latch had fractured due to cold weather and had been replaced three times by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Corrective Action:
The contact owns a 2021 Ram 2500. The contact stated that upon driving several miles and refueling the vehicle, he noticed that the Diesel Exhaust Fluid (DEF) additive gauge remained stuck in the same position. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure and that the failure would persist even after the repair. Upon investigating the failure, the contact discovered that the failure mainly occurred in cold weather due to the DEF additive crystallization in cold temperatures, causing the additive gauge to be stuck in the same position. A message indicating to add a DEF additive in the vehicle for safety was displayed. The vehicle was not repaired. Additionally, the contact stated that the tailgate latch had fractured due to cold weather and had been replaced three times by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Additional Notes:
The contact owns a 2021 Ram 2500. The contact stated that upon driving several miles and refueling the vehicle, he noticed that the Diesel Exhaust Fluid (DEF) additive gauge remained stuck in the same position. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure and that the failure would persist even after the repair. Upon investigating the failure, the contact discovered that the failure mainly occurred in cold weather due to the DEF additive crystallization in cold temperatures, causing the additive gauge to be stuck in the same position. A message indicating to add a DEF additive in the vehicle for safety was displayed. The vehicle was not repaired. Additionally, the contact stated that the tailgate latch had fractured due to cold weather and had been replaced three times by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Mfg Campaign: 11502369
Recall Date: Jan 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
WHEELS:HUBCAP/COVER
Potential Consequences:
The contact owns a 2021 Ram 2500. The contact stated while approaching a stop sign or stop light, the vehicle stalled. The vehicle had to be placed in park and restarted. While driving at an undetermined speed, the vehicle stalled. There were no warning lights illuminated. Additionally, the rim cover had detached from the wheel. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve any fault codes. The vehicle was not repaired. The dealer was informed that the rim covers were not replaceable, and that the rim needed to be replaced. The vehicle was taken to another local dealer, Allen Samuels Jeep RAM (2201 University Ave, Oxford, MS 38655) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2021 Ram 2500. The contact stated while approaching a stop sign or stop light, the vehicle stalled. The vehicle had to be placed in park and restarted. While driving at an undetermined speed, the vehicle stalled. There were no warning lights illuminated. Additionally, the rim cover had detached from the wheel. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve any fault codes. The vehicle was not repaired. The dealer was informed that the rim covers were not replaceable, and that the rim needed to be replaced. The vehicle was taken to another local dealer, Allen Samuels Jeep RAM (2201 University Ave, Oxford, MS 38655) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2021 Ram 2500. The contact stated while approaching a stop sign or stop light, the vehicle stalled. The vehicle had to be placed in park and restarted. While driving at an undetermined speed, the vehicle stalled. There were no warning lights illuminated. Additionally, the rim cover had detached from the wheel. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve any fault codes. The vehicle was not repaired. The dealer was informed that the rim covers were not replaceable, and that the rim needed to be replaced. The vehicle was taken to another local dealer, Allen Samuels Jeep RAM (2201 University Ave, Oxford, MS 38655) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.
Mfg Campaign: 11500473
Recall Date: Jan 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
WHEELS:RIM
Potential Consequences:
The contact owns a 2021 Ram 2500. The contact stated while approaching a stop sign or stop light, the vehicle stalled. The vehicle had to be placed in park and restarted. While driving at an undetermined speed, the vehicle stalled. There were no warning lights illuminated. Additionally, the rim cover had detached from the wheel. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve any fault codes. The vehicle was not repaired. The dealer was informed that the rim covers were not replaceable, and that the rim needed to be replaced. The vehicle was taken to another local dealer, Allen Samuels Jeep RAM (2201 University Ave, Oxford, MS 38655) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2021 Ram 2500. The contact stated while approaching a stop sign or stop light, the vehicle stalled. The vehicle had to be placed in park and restarted. While driving at an undetermined speed, the vehicle stalled. There were no warning lights illuminated. Additionally, the rim cover had detached from the wheel. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve any fault codes. The vehicle was not repaired. The dealer was informed that the rim covers were not replaceable, and that the rim needed to be replaced. The vehicle was taken to another local dealer, Allen Samuels Jeep RAM (2201 University Ave, Oxford, MS 38655) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2021 Ram 2500. The contact stated while approaching a stop sign or stop light, the vehicle stalled. The vehicle had to be placed in park and restarted. While driving at an undetermined speed, the vehicle stalled. There were no warning lights illuminated. Additionally, the rim cover had detached from the wheel. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve any fault codes. The vehicle was not repaired. The dealer was informed that the rim covers were not replaceable, and that the rim needed to be replaced. The vehicle was taken to another local dealer, Allen Samuels Jeep RAM (2201 University Ave, Oxford, MS 38655) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.
Mfg Campaign: 11500473
Recall Date: Jan 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Ram 2500. The contact stated while approaching a stop sign or stop light, the vehicle stalled. The vehicle had to be placed in park and restarted. While driving at an undetermined speed, the vehicle stalled. There were no warning lights illuminated. Additionally, the rim cover had detached from the wheel. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve any fault codes. The vehicle was not repaired. The dealer was informed that the rim covers were not replaceable, and that the rim needed to be replaced. The vehicle was taken to another local dealer, Allen Samuels Jeep RAM (2201 University Ave, Oxford, MS 38655) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2021 Ram 2500. The contact stated while approaching a stop sign or stop light, the vehicle stalled. The vehicle had to be placed in park and restarted. While driving at an undetermined speed, the vehicle stalled. There were no warning lights illuminated. Additionally, the rim cover had detached from the wheel. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve any fault codes. The vehicle was not repaired. The dealer was informed that the rim covers were not replaceable, and that the rim needed to be replaced. The vehicle was taken to another local dealer, Allen Samuels Jeep RAM (2201 University Ave, Oxford, MS 38655) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2021 Ram 2500. The contact stated while approaching a stop sign or stop light, the vehicle stalled. The vehicle had to be placed in park and restarted. While driving at an undetermined speed, the vehicle stalled. There were no warning lights illuminated. Additionally, the rim cover had detached from the wheel. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve any fault codes. The vehicle was not repaired. The dealer was informed that the rim covers were not replaceable, and that the rim needed to be replaced. The vehicle was taken to another local dealer, Allen Samuels Jeep RAM (2201 University Ave, Oxford, MS 38655) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.
Mfg Campaign: 11500473
Recall Date: Jan 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was not yet available. The contact notified the local dealer of the issue and was informed that the dealer only received one part per week to perform the recall repair. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was not yet available. The contact notified the local dealer of the issue and was informed that the dealer only received one part per week to perform the recall repair. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was not yet available. The contact notified the local dealer of the issue and was informed that the dealer only received one part per week to perform the recall repair. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11500474
Recall Date: Jan 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This truck was sold with a snow plow prep pack but after installing a snow plow the frame of the truck bent due to the pressure. Ram has redesigned their frame as of this model year 2021 and it is not capable of handling a plow. I know of three trucks in my local area that this has happened to and ram wont admit the problem now these trucks are being traded. people out there will be buying trucks with bent frames not knowing it.
Corrective Action:
This truck was sold with a snow plow prep pack but after installing a snow plow the frame of the truck bent due to the pressure. Ram has redesigned their frame as of this model year 2021 and it is not capable of handling a plow. I know of three trucks in my local area that this has happened to and ram wont admit the problem now these trucks are being traded. people out there will be buying trucks with bent frames not knowing it.
Additional Notes:
This truck was sold with a snow plow prep pack but after installing a snow plow the frame of the truck bent due to the pressure. Ram has redesigned their frame as of this model year 2021 and it is not capable of handling a plow. I know of three trucks in my local area that this has happened to and ram wont admit the problem now these trucks are being traded. people out there will be buying trucks with bent frames not knowing it.
Mfg Campaign: 11498185
Recall Date: Dec 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2021 Ram 2500. The contact stated while driving 60 MPH, the warning message stated that 5 MPH maximum at 1500 miles service DEF system, see dealer. The check engine warning light was illuminated. The contact stated that the vehicle went into LIMP Mode and decelerated. The vehicle was taken to the dealer and the diesel injectors were replaced; however, the failure reoccurred. The diesel injectors were replaced several times, but the failure continued. The manufacturer was contacted and a case was filed. The failure mileage was 700.
Corrective Action:
The contact owns a 2021 Ram 2500. The contact stated while driving 60 MPH, the warning message stated that 5 MPH maximum at 1500 miles service DEF system, see dealer. The check engine warning light was illuminated. The contact stated that the vehicle went into LIMP Mode and decelerated. The vehicle was taken to the dealer and the diesel injectors were replaced; however, the failure reoccurred. The diesel injectors were replaced several times, but the failure continued. The manufacturer was contacted and a case was filed. The failure mileage was 700.
Additional Notes:
The contact owns a 2021 Ram 2500. The contact stated while driving 60 MPH, the warning message stated that 5 MPH maximum at 1500 miles service DEF system, see dealer. The check engine warning light was illuminated. The contact stated that the vehicle went into LIMP Mode and decelerated. The vehicle was taken to the dealer and the diesel injectors were replaced; however, the failure reoccurred. The diesel injectors were replaced several times, but the failure continued. The manufacturer was contacted and a case was filed. The failure mileage was 700.
Mfg Campaign: 11495769
Recall Date: Dec 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2021 Ram 2500. The contact stated while driving 60 MPH, he heard an abnormal noise from the front passenger’s side of the vehicle. The contact stated the brake control warning light was illuminated. The contact was attempting to park on the side of the road but while depressing the brake pedal, the vehicle failed to stop as designed. The contact started downshifting and used the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to his residence and had an independent mechanic inspect the vehicle. The contact was informed that the front passenger wheel bearing hub assembly needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2021 Ram 2500. The contact stated while driving 60 MPH, he heard an abnormal noise from the front passenger’s side of the vehicle. The contact stated the brake control warning light was illuminated. The contact was attempting to park on the side of the road but while depressing the brake pedal, the vehicle failed to stop as designed. The contact started downshifting and used the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to his residence and had an independent mechanic inspect the vehicle. The contact was informed that the front passenger wheel bearing hub assembly needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2021 Ram 2500. The contact stated while driving 60 MPH, he heard an abnormal noise from the front passenger’s side of the vehicle. The contact stated the brake control warning light was illuminated. The contact was attempting to park on the side of the road but while depressing the brake pedal, the vehicle failed to stop as designed. The contact started downshifting and used the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to his residence and had an independent mechanic inspect the vehicle. The contact was informed that the front passenger wheel bearing hub assembly needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.
Mfg Campaign: 11493974
Recall Date: Nov 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
In June 2021, this vehicle literally drove away while in the park gear. It was running and accelerated across a state highway, down an embankment and 200 feet into a cornfield while pulling a trailer. I immediately called Ram and they did perform an investigation. They subsequently offered to buy the vehicle back, which I declined. This vehicle has been in for warranty work on the transmission several times with this being the result. They have offered to diagnose and repair it, which it is still under warranty anyway. I have not received a copy of their inspection yet, but this could have been a very deadly situation which has gone unaddressed so far. There was over 10,000 dollars in damages done to the vehicle.
Corrective Action:
In June 2021, this vehicle literally drove away while in the park gear. It was running and accelerated across a state highway, down an embankment and 200 feet into a cornfield while pulling a trailer. I immediately called Ram and they did perform an investigation. They subsequently offered to buy the vehicle back, which I declined. This vehicle has been in for warranty work on the transmission several times with this being the result. They have offered to diagnose and repair it, which it is still under warranty anyway. I have not received a copy of their inspection yet, but this could have been a very deadly situation which has gone unaddressed so far. There was over 10,000 dollars in damages done to the vehicle.
Additional Notes:
In June 2021, this vehicle literally drove away while in the park gear. It was running and accelerated across a state highway, down an embankment and 200 feet into a cornfield while pulling a trailer. I immediately called Ram and they did perform an investigation. They subsequently offered to buy the vehicle back, which I declined. This vehicle has been in for warranty work on the transmission several times with this being the result. They have offered to diagnose and repair it, which it is still under warranty anyway. I have not received a copy of their inspection yet, but this could have been a very deadly situation which has gone unaddressed so far. There was over 10,000 dollars in damages done to the vehicle.
Mfg Campaign: 11478386
Recall Date: Aug 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2021 Ram 2500 hauling a 2019 Keystone Avalanche 395 with a B&W Companion Slider fifth-wheel trailer hitch. The contact stated that while driving at an undisclosed speed, the trailer was wobbling. Upon inspection, the contact's husband noticed that the fifth-wheel trailer hitch was loose and the bolts had been severed. The manufacturer was made aware of the failure and informed the contact that the bolts would be replaced. The failure mileage was approximately 22,000.
Corrective Action:
The contact owns a 2021 Ram 2500 hauling a 2019 Keystone Avalanche 395 with a B&W Companion Slider fifth-wheel trailer hitch. The contact stated that while driving at an undisclosed speed, the trailer was wobbling. Upon inspection, the contact's husband noticed that the fifth-wheel trailer hitch was loose and the bolts had been severed. The manufacturer was made aware of the failure and informed the contact that the bolts would be replaced. The failure mileage was approximately 22,000.
Additional Notes:
The contact owns a 2021 Ram 2500 hauling a 2019 Keystone Avalanche 395 with a B&W Companion Slider fifth-wheel trailer hitch. The contact stated that while driving at an undisclosed speed, the trailer was wobbling. Upon inspection, the contact's husband noticed that the fifth-wheel trailer hitch was loose and the bolts had been severed. The manufacturer was made aware of the failure and informed the contact that the bolts would be replaced. The failure mileage was approximately 22,000.
Mfg Campaign: 11468697
Recall Date: Jun 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
traveling at slow speeds the motor has abruptly died, loss of steering, acceleration, and brakes were a result. Message came up on dash to shift the truck to park. The parking bake automatically was applied when vehicle slowed to approximately 3 mph leaving the truck stranded in the middle of a intersection one time and once in the roadway. Shifting the truck to park and the truck started up as if nothing had happened. No codes no check engine light.
Corrective Action:
traveling at slow speeds the motor has abruptly died, loss of steering, acceleration, and brakes were a result. Message came up on dash to shift the truck to park. The parking bake automatically was applied when vehicle slowed to approximately 3 mph leaving the truck stranded in the middle of a intersection one time and once in the roadway. Shifting the truck to park and the truck started up as if nothing had happened. No codes no check engine light.
Additional Notes:
traveling at slow speeds the motor has abruptly died, loss of steering, acceleration, and brakes were a result. Message came up on dash to shift the truck to park. The parking bake automatically was applied when vehicle slowed to approximately 3 mph leaving the truck stranded in the middle of a intersection one time and once in the roadway. Shifting the truck to park and the truck started up as if nothing had happened. No codes no check engine light.
Mfg Campaign: 11467743
Recall Date: Jun 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
traveling at slow speeds the motor has abruptly died, loss of steering, acceleration, and brakes were a result. Message came up on dash to shift the truck to park. The parking bake automatically was applied when vehicle slowed to approximately 3 mph leaving the truck stranded in the middle of a intersection one time and once in the roadway. Shifting the truck to park and the truck started up as if nothing had happened. No codes no check engine light.
Corrective Action:
traveling at slow speeds the motor has abruptly died, loss of steering, acceleration, and brakes were a result. Message came up on dash to shift the truck to park. The parking bake automatically was applied when vehicle slowed to approximately 3 mph leaving the truck stranded in the middle of a intersection one time and once in the roadway. Shifting the truck to park and the truck started up as if nothing had happened. No codes no check engine light.
Additional Notes:
traveling at slow speeds the motor has abruptly died, loss of steering, acceleration, and brakes were a result. Message came up on dash to shift the truck to park. The parking bake automatically was applied when vehicle slowed to approximately 3 mph leaving the truck stranded in the middle of a intersection one time and once in the roadway. Shifting the truck to park and the truck started up as if nothing had happened. No codes no check engine light.
Mfg Campaign: 11467743
Recall Date: Jun 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
traveling at slow speeds the motor has abruptly died, loss of steering, acceleration, and brakes were a result. Message came up on dash to shift the truck to park. The parking bake automatically was applied when vehicle slowed to approximately 3 mph leaving the truck stranded in the middle of a intersection one time and once in the roadway. Shifting the truck to park and the truck started up as if nothing had happened. No codes no check engine light.
Corrective Action:
traveling at slow speeds the motor has abruptly died, loss of steering, acceleration, and brakes were a result. Message came up on dash to shift the truck to park. The parking bake automatically was applied when vehicle slowed to approximately 3 mph leaving the truck stranded in the middle of a intersection one time and once in the roadway. Shifting the truck to park and the truck started up as if nothing had happened. No codes no check engine light.
Additional Notes:
traveling at slow speeds the motor has abruptly died, loss of steering, acceleration, and brakes were a result. Message came up on dash to shift the truck to park. The parking bake automatically was applied when vehicle slowed to approximately 3 mph leaving the truck stranded in the middle of a intersection one time and once in the roadway. Shifting the truck to park and the truck started up as if nothing had happened. No codes no check engine light.
Mfg Campaign: 11467743
Recall Date: Jun 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The tailgate unlocked and dropped, hitting the trailer jack and damaging the tailgate. The tailgate was locked and shut, this was confirmed before we left the house. The tailgate dropped sometime while driving to another location. The truck is available for inspection. This put others at risk as we had large amount of very large agates in the bed of our truck we were transporting on a very busy road. This problem just happened today. It has not been inspected as of today. There were no warnings or messages notifying us of this problem. Please let us know how to proceed, there is now damaged to our new truck which we take much pride in caring for!!!
Corrective Action:
The tailgate unlocked and dropped, hitting the trailer jack and damaging the tailgate. The tailgate was locked and shut, this was confirmed before we left the house. The tailgate dropped sometime while driving to another location. The truck is available for inspection. This put others at risk as we had large amount of very large agates in the bed of our truck we were transporting on a very busy road. This problem just happened today. It has not been inspected as of today. There were no warnings or messages notifying us of this problem. Please let us know how to proceed, there is now damaged to our new truck which we take much pride in caring for!!!
Additional Notes:
The tailgate unlocked and dropped, hitting the trailer jack and damaging the tailgate. The tailgate was locked and shut, this was confirmed before we left the house. The tailgate dropped sometime while driving to another location. The truck is available for inspection. This put others at risk as we had large amount of very large agates in the bed of our truck we were transporting on a very busy road. This problem just happened today. It has not been inspected as of today. There were no warnings or messages notifying us of this problem. Please let us know how to proceed, there is now damaged to our new truck which we take much pride in caring for!!!
Mfg Campaign: 11466675
Recall Date: May 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2021 Ram 2500 equipped with Bridgestone Tires, Tire Line: TransForce AT, Tire Size: LT275/70/R18, DOT Number: VN15TR91821. The contact received notification of NHTSA Campaign Number: 22T002000 (Tires) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact to take the vehicle to another dealer located 2.5 hours away. The contact declined. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Ram 2500 equipped with Bridgestone Tires, Tire Line: TransForce AT, Tire Size: LT275/70/R18, DOT Number: VN15TR91821. The contact received notification of NHTSA Campaign Number: 22T002000 (Tires) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact to take the vehicle to another dealer located 2.5 hours away. The contact declined. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Ram 2500 equipped with Bridgestone Tires, Tire Line: TransForce AT, Tire Size: LT275/70/R18, DOT Number: VN15TR91821. The contact received notification of NHTSA Campaign Number: 22T002000 (Tires) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact to take the vehicle to another dealer located 2.5 hours away. The contact declined. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11460078
Recall Date: Apr 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driver-side windshield does not defrost for a long time while the right side (passenger side) defrosts properly.
Corrective Action:
Driver-side windshield does not defrost for a long time while the right side (passenger side) defrosts properly.
Additional Notes:
Driver-side windshield does not defrost for a long time while the right side (passenger side) defrosts properly.
Mfg Campaign: 11456550
Recall Date: Mar 14, 2022
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