Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Consumer Complaints
3.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT STATED THAT THE REARVIEW CAMERA SCREEN TURNED BLACK WHEN THE VEHICLE WAS PLACED IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED; HOWEVER, "ERROR" WOULD DISPLAY OCCASIONALLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP (7740 NE LOOP 820, FORT WORTH, TX 76180, (817) 522-4981) WHERE IT WAS DIAGNOSED THAT THE CAMERA NEEDED AN UPDATE. THE UPDATE WAS PERFORMED FIVE TIMES, BUT FAILED EACH TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT STATED THAT THE REARVIEW CAMERA SCREEN TURNED BLACK WHEN THE VEHICLE WAS PLACED IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED; HOWEVER, "ERROR" WOULD DISPLAY OCCASIONALLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP (7740 NE LOOP 820, FORT WORTH, TX 76180, (817) 522-4981) WHERE IT WAS DIAGNOSED THAT THE CAMERA NEEDED AN UPDATE. THE UPDATE WAS PERFORMED FIVE TIMES, BUT FAILED EACH TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT STATED THAT THE REARVIEW CAMERA SCREEN TURNED BLACK WHEN THE VEHICLE WAS PLACED IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED; HOWEVER, "ERROR" WOULD DISPLAY OCCASIONALLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP (7740 NE LOOP 820, FORT WORTH, TX 76180, (817) 522-4981) WHERE IT WAS DIAGNOSED THAT THE CAMERA NEEDED AN UPDATE. THE UPDATE WAS PERFORMED FIVE TIMES, BUT FAILED EACH TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 11190457
Recall Date: Mar 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE THE TRUCK IS RUNNING AND PARKED PASSENGER GETS OUT OF VEHICLE AND SHUTS DOOR CAUSING THE KEY FOB HAS LEFT THE VEHICLE WARNING ON THE DASH TO APPEAR. BUT THE KEY FOB IS CLEARLY SETTING IN THE CUP HOLDER IN THE CENTER CONSOLE AND HAS NOT LEFT THE VEHICLE. ONLY WAY TO RESET IS TO TAKE THE KEY FOB OUT OF THE TRUCK. THIS HAS HAPPENED EVER SINCE THE SEAT BELT MODULE WAS REPLACED. ON THE PASSENGER SIDE. HAS HAPPENED 10+ TIMES
Corrective Action:
WHILE THE TRUCK IS RUNNING AND PARKED PASSENGER GETS OUT OF VEHICLE AND SHUTS DOOR CAUSING THE KEY FOB HAS LEFT THE VEHICLE WARNING ON THE DASH TO APPEAR. BUT THE KEY FOB IS CLEARLY SETTING IN THE CUP HOLDER IN THE CENTER CONSOLE AND HAS NOT LEFT THE VEHICLE. ONLY WAY TO RESET IS TO TAKE THE KEY FOB OUT OF THE TRUCK. THIS HAS HAPPENED EVER SINCE THE SEAT BELT MODULE WAS REPLACED. ON THE PASSENGER SIDE. HAS HAPPENED 10+ TIMES
Additional Notes:
WHILE THE TRUCK IS RUNNING AND PARKED PASSENGER GETS OUT OF VEHICLE AND SHUTS DOOR CAUSING THE KEY FOB HAS LEFT THE VEHICLE WARNING ON THE DASH TO APPEAR. BUT THE KEY FOB IS CLEARLY SETTING IN THE CUP HOLDER IN THE CENTER CONSOLE AND HAS NOT LEFT THE VEHICLE. ONLY WAY TO RESET IS TO TAKE THE KEY FOB OUT OF THE TRUCK. THIS HAS HAPPENED EVER SINCE THE SEAT BELT MODULE WAS REPLACED. ON THE PASSENGER SIDE. HAS HAPPENED 10+ TIMES
Mfg Campaign: 11187062
Recall Date: Mar 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PULLED OUT INTO TRAFFIC AND THE GAS PEDAL DID NOT PROPEL THE TRUCK AND I WAS ALMOST HIT BROADSIDE. IT'S LIKE THE GAS PEDAL TOOK 3-4 SECONDS TO SEND FUEL TO THE ENGINE AND CAUSED THE TRUCK TO JUST ROLL INSTEAD OF PROPELLING IT DOWN THE ROAD
Corrective Action:
PULLED OUT INTO TRAFFIC AND THE GAS PEDAL DID NOT PROPEL THE TRUCK AND I WAS ALMOST HIT BROADSIDE. IT'S LIKE THE GAS PEDAL TOOK 3-4 SECONDS TO SEND FUEL TO THE ENGINE AND CAUSED THE TRUCK TO JUST ROLL INSTEAD OF PROPELLING IT DOWN THE ROAD
Additional Notes:
PULLED OUT INTO TRAFFIC AND THE GAS PEDAL DID NOT PROPEL THE TRUCK AND I WAS ALMOST HIT BROADSIDE. IT'S LIKE THE GAS PEDAL TOOK 3-4 SECONDS TO SEND FUEL TO THE ENGINE AND CAUSED THE TRUCK TO JUST ROLL INSTEAD OF PROPELLING IT DOWN THE ROAD
Mfg Campaign: 11184391
Recall Date: Mar 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PULLED OUT INTO TRAFFIC AND THE GAS PEDAL DID NOT PROPEL THE TRUCK AND I WAS ALMOST HIT BROADSIDE. IT'S LIKE THE GAS PEDAL TOOK 3-4 SECONDS TO SEND FUEL TO THE ENGINE AND CAUSED THE TRUCK TO JUST ROLL INSTEAD OF PROPELLING IT DOWN THE ROAD
Corrective Action:
PULLED OUT INTO TRAFFIC AND THE GAS PEDAL DID NOT PROPEL THE TRUCK AND I WAS ALMOST HIT BROADSIDE. IT'S LIKE THE GAS PEDAL TOOK 3-4 SECONDS TO SEND FUEL TO THE ENGINE AND CAUSED THE TRUCK TO JUST ROLL INSTEAD OF PROPELLING IT DOWN THE ROAD
Additional Notes:
PULLED OUT INTO TRAFFIC AND THE GAS PEDAL DID NOT PROPEL THE TRUCK AND I WAS ALMOST HIT BROADSIDE. IT'S LIKE THE GAS PEDAL TOOK 3-4 SECONDS TO SEND FUEL TO THE ENGINE AND CAUSED THE TRUCK TO JUST ROLL INSTEAD OF PROPELLING IT DOWN THE ROAD
Mfg Campaign: 11184391
Recall Date: Mar 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PULLED OUT INTO TRAFFIC AND THE GAS PEDAL DID NOT PROPEL THE TRUCK AND I WAS ALMOST HIT BROADSIDE. IT'S LIKE THE GAS PEDAL TOOK 3-4 SECONDS TO SEND FUEL TO THE ENGINE AND CAUSED THE TRUCK TO JUST ROLL INSTEAD OF PROPELLING IT DOWN THE ROAD
Corrective Action:
PULLED OUT INTO TRAFFIC AND THE GAS PEDAL DID NOT PROPEL THE TRUCK AND I WAS ALMOST HIT BROADSIDE. IT'S LIKE THE GAS PEDAL TOOK 3-4 SECONDS TO SEND FUEL TO THE ENGINE AND CAUSED THE TRUCK TO JUST ROLL INSTEAD OF PROPELLING IT DOWN THE ROAD
Additional Notes:
PULLED OUT INTO TRAFFIC AND THE GAS PEDAL DID NOT PROPEL THE TRUCK AND I WAS ALMOST HIT BROADSIDE. IT'S LIKE THE GAS PEDAL TOOK 3-4 SECONDS TO SEND FUEL TO THE ENGINE AND CAUSED THE TRUCK TO JUST ROLL INSTEAD OF PROPELLING IT DOWN THE ROAD
Mfg Campaign: 11184391
Recall Date: Mar 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I'M HAVING ISSUE WITH CONSTANT WEATHER ALERT POP UPS ON THE SCREEN IN THE CENTER OF THE CAB. THIS IS VERY DISTRACTING WHILE DRIVING AND IT FORCES YOU TO MANUALLY CLOSE THE POP UP TO RETURN TO THE SCREEN. THESE ALERTS HAPPEN WHILE THE CAR IS IN MOTION AND WILL HAPPEN SEVERAL TIMES DURING A 15 MINUTE COMMUTE. THIS MAY SEEM INCONSEQUENTIAL BUT IT IS NO DIFFERENT THEN TALKING ON THE PHONE AS IT REQUIRES YOU TO TAKE YOUR EYES OFF THE ROAD,
Corrective Action:
I'M HAVING ISSUE WITH CONSTANT WEATHER ALERT POP UPS ON THE SCREEN IN THE CENTER OF THE CAB. THIS IS VERY DISTRACTING WHILE DRIVING AND IT FORCES YOU TO MANUALLY CLOSE THE POP UP TO RETURN TO THE SCREEN. THESE ALERTS HAPPEN WHILE THE CAR IS IN MOTION AND WILL HAPPEN SEVERAL TIMES DURING A 15 MINUTE COMMUTE. THIS MAY SEEM INCONSEQUENTIAL BUT IT IS NO DIFFERENT THEN TALKING ON THE PHONE AS IT REQUIRES YOU TO TAKE YOUR EYES OFF THE ROAD,
Additional Notes:
I'M HAVING ISSUE WITH CONSTANT WEATHER ALERT POP UPS ON THE SCREEN IN THE CENTER OF THE CAB. THIS IS VERY DISTRACTING WHILE DRIVING AND IT FORCES YOU TO MANUALLY CLOSE THE POP UP TO RETURN TO THE SCREEN. THESE ALERTS HAPPEN WHILE THE CAR IS IN MOTION AND WILL HAPPEN SEVERAL TIMES DURING A 15 MINUTE COMMUTE. THIS MAY SEEM INCONSEQUENTIAL BUT IT IS NO DIFFERENT THEN TALKING ON THE PHONE AS IT REQUIRES YOU TO TAKE YOUR EYES OFF THE ROAD,
Mfg Campaign: 11173018
Recall Date: Jan 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE DRIVING 60 MPH, THE CRASH SENSOR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WACONIA DODGE CHRYSLER JEEP RAM (LOCATED AT 905 STRONG DR, WACONIA, MN 55387, (952) 373-5327) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO THE EXTREME COLD AND WET CLIMATE. THE CONTACT WAS INFORMED THAT AS SOON AS THE TEMPERATURE BECAME WARMER, THE MALFUNCTION WOULD CEASE. THE SENSOR WAS RESET AND THE ENGINE CONTROL MODULE WAS RE-FLASHED, BUT THE FAILURE RECURRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE DRIVING 60 MPH, THE CRASH SENSOR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WACONIA DODGE CHRYSLER JEEP RAM (LOCATED AT 905 STRONG DR, WACONIA, MN 55387, (952) 373-5327) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO THE EXTREME COLD AND WET CLIMATE. THE CONTACT WAS INFORMED THAT AS SOON AS THE TEMPERATURE BECAME WARMER, THE MALFUNCTION WOULD CEASE. THE SENSOR WAS RESET AND THE ENGINE CONTROL MODULE WAS RE-FLASHED, BUT THE FAILURE RECURRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE DRIVING 60 MPH, THE CRASH SENSOR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WACONIA DODGE CHRYSLER JEEP RAM (LOCATED AT 905 STRONG DR, WACONIA, MN 55387, (952) 373-5327) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO THE EXTREME COLD AND WET CLIMATE. THE CONTACT WAS INFORMED THAT AS SOON AS THE TEMPERATURE BECAME WARMER, THE MALFUNCTION WOULD CEASE. THE SENSOR WAS RESET AND THE ENGINE CONTROL MODULE WAS RE-FLASHED, BUT THE FAILURE RECURRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Mfg Campaign: 11172030
Recall Date: Jan 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
NEW VEHICLE WITH 57 MILES ON ODOMETER DIED WHILE PARKED IDLING. TRIED RESTARTING VEHICLE, RAW FUEL RUNNING OUT OF TAIL-PIPE. TOWED TO I5 DODGE FOR DIAGNOSIS. FOUND PCM BAD. #7 INJECTOR BEING HELD OPEN CONSTANTLY. PCM REPLACED AFTER 1 WEEK WAIT FOR RELEASE FROM NATIONAL BACK-ORDER. VEHICLE REPAIRED AND RETURNED TO SERVICE.
Corrective Action:
NEW VEHICLE WITH 57 MILES ON ODOMETER DIED WHILE PARKED IDLING. TRIED RESTARTING VEHICLE, RAW FUEL RUNNING OUT OF TAIL-PIPE. TOWED TO I5 DODGE FOR DIAGNOSIS. FOUND PCM BAD. #7 INJECTOR BEING HELD OPEN CONSTANTLY. PCM REPLACED AFTER 1 WEEK WAIT FOR RELEASE FROM NATIONAL BACK-ORDER. VEHICLE REPAIRED AND RETURNED TO SERVICE.
Additional Notes:
NEW VEHICLE WITH 57 MILES ON ODOMETER DIED WHILE PARKED IDLING. TRIED RESTARTING VEHICLE, RAW FUEL RUNNING OUT OF TAIL-PIPE. TOWED TO I5 DODGE FOR DIAGNOSIS. FOUND PCM BAD. #7 INJECTOR BEING HELD OPEN CONSTANTLY. PCM REPLACED AFTER 1 WEEK WAIT FOR RELEASE FROM NATIONAL BACK-ORDER. VEHICLE REPAIRED AND RETURNED TO SERVICE.
Mfg Campaign: 11162625
Recall Date: Dec 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT STATED THAT THE U-CONNECT SCREEN PERIODICALLY FAILED TO FUNCTION, WHICH IMPACTED THE FUNCTIONALITY OF THE SOS FEATURE BUILT INTO THE REARVIEW MIRRORS. THE DEALER (FREMONT MOTOR, 6101 E 2ND ST, CASPER, WY 82609, 307-237-8491) SCHEDULED A DIAGNOSTIC APPOINTMENT FOR DECEMBER 18, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,030.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT STATED THAT THE U-CONNECT SCREEN PERIODICALLY FAILED TO FUNCTION, WHICH IMPACTED THE FUNCTIONALITY OF THE SOS FEATURE BUILT INTO THE REARVIEW MIRRORS. THE DEALER (FREMONT MOTOR, 6101 E 2ND ST, CASPER, WY 82609, 307-237-8491) SCHEDULED A DIAGNOSTIC APPOINTMENT FOR DECEMBER 18, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,030.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT STATED THAT THE U-CONNECT SCREEN PERIODICALLY FAILED TO FUNCTION, WHICH IMPACTED THE FUNCTIONALITY OF THE SOS FEATURE BUILT INTO THE REARVIEW MIRRORS. THE DEALER (FREMONT MOTOR, 6101 E 2ND ST, CASPER, WY 82609, 307-237-8491) SCHEDULED A DIAGNOSTIC APPOINTMENT FOR DECEMBER 18, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,030.
Mfg Campaign: 11160810
Recall Date: Dec 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE FCA BASED UCONNECT SYSTEM WITH THE 5 YEAR SIRIUSXM TRAVEL LINK SUBSCRIPTION HAS A FATAL SOFTWARE ERROR WITH NO SOLUTION. IT FORCES PERSISTENT "WEATHER UPDATES", EVERY COUPLE OF MINUTES, WHICH ARE A FULL SCREEN BLOCKING NOTIFICATIONS REQUIRING THE DRIVER TO PHYSICALLY INTERACT WITH THE SCREEN TO REGAIN ACESS. THESE APPEAR ON ANY SCREEN: GPS, RADIO, BACKUP CAMERA ETC. AND WILL NOT STOP. THERE IS NO MENU CONTROL TO AFFECT THE PROBLEM, NO ABILITY FOR DEALER TO AFFECT, SIRIUS XM WILL NOT CANCEL UNDER ANY CIRCUMSTANCES OR DEMANDS. THIS FLAW CAUSES TERRIBLE DISTRACTION FROM DRIVING RANDOMLY AND PERSISTENTLY AND RENDERS OTHERWISE IMPORTANT SYSTEMS USELESS.
Corrective Action:
THE FCA BASED UCONNECT SYSTEM WITH THE 5 YEAR SIRIUSXM TRAVEL LINK SUBSCRIPTION HAS A FATAL SOFTWARE ERROR WITH NO SOLUTION. IT FORCES PERSISTENT "WEATHER UPDATES", EVERY COUPLE OF MINUTES, WHICH ARE A FULL SCREEN BLOCKING NOTIFICATIONS REQUIRING THE DRIVER TO PHYSICALLY INTERACT WITH THE SCREEN TO REGAIN ACESS. THESE APPEAR ON ANY SCREEN: GPS, RADIO, BACKUP CAMERA ETC. AND WILL NOT STOP. THERE IS NO MENU CONTROL TO AFFECT THE PROBLEM, NO ABILITY FOR DEALER TO AFFECT, SIRIUS XM WILL NOT CANCEL UNDER ANY CIRCUMSTANCES OR DEMANDS. THIS FLAW CAUSES TERRIBLE DISTRACTION FROM DRIVING RANDOMLY AND PERSISTENTLY AND RENDERS OTHERWISE IMPORTANT SYSTEMS USELESS.
Additional Notes:
THE FCA BASED UCONNECT SYSTEM WITH THE 5 YEAR SIRIUSXM TRAVEL LINK SUBSCRIPTION HAS A FATAL SOFTWARE ERROR WITH NO SOLUTION. IT FORCES PERSISTENT "WEATHER UPDATES", EVERY COUPLE OF MINUTES, WHICH ARE A FULL SCREEN BLOCKING NOTIFICATIONS REQUIRING THE DRIVER TO PHYSICALLY INTERACT WITH THE SCREEN TO REGAIN ACESS. THESE APPEAR ON ANY SCREEN: GPS, RADIO, BACKUP CAMERA ETC. AND WILL NOT STOP. THERE IS NO MENU CONTROL TO AFFECT THE PROBLEM, NO ABILITY FOR DEALER TO AFFECT, SIRIUS XM WILL NOT CANCEL UNDER ANY CIRCUMSTANCES OR DEMANDS. THIS FLAW CAUSES TERRIBLE DISTRACTION FROM DRIVING RANDOMLY AND PERSISTENTLY AND RENDERS OTHERWISE IMPORTANT SYSTEMS USELESS.
Mfg Campaign: 11160610
Recall Date: Dec 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
2018 RAM 2500 HD DIESEL 13000 MILES, 3 SEPARATE OCCASIONS, UNDER ALL DRIVING CONDITIONS, BRAKE PEDAL WENT TO FLOOR REQUIRING PUMPING ACTION TO STOP VEHICLE. OTHER OCCASIONS PEDAL FEELS SPONGY. NO SERVICE AVAILABLE. ONE DEALER WAS 4 WEEKS OUT SCHEDULING TWO OTHER ARE 1-2 WEEKS SCHEDULING. VEHICLE IS SCHEDULED FOR DROP OFF OCTOBER 4TH 2018
Corrective Action:
2018 RAM 2500 HD DIESEL 13000 MILES, 3 SEPARATE OCCASIONS, UNDER ALL DRIVING CONDITIONS, BRAKE PEDAL WENT TO FLOOR REQUIRING PUMPING ACTION TO STOP VEHICLE. OTHER OCCASIONS PEDAL FEELS SPONGY. NO SERVICE AVAILABLE. ONE DEALER WAS 4 WEEKS OUT SCHEDULING TWO OTHER ARE 1-2 WEEKS SCHEDULING. VEHICLE IS SCHEDULED FOR DROP OFF OCTOBER 4TH 2018
Additional Notes:
2018 RAM 2500 HD DIESEL 13000 MILES, 3 SEPARATE OCCASIONS, UNDER ALL DRIVING CONDITIONS, BRAKE PEDAL WENT TO FLOOR REQUIRING PUMPING ACTION TO STOP VEHICLE. OTHER OCCASIONS PEDAL FEELS SPONGY. NO SERVICE AVAILABLE. ONE DEALER WAS 4 WEEKS OUT SCHEDULING TWO OTHER ARE 1-2 WEEKS SCHEDULING. VEHICLE IS SCHEDULED FOR DROP OFF OCTOBER 4TH 2018
Mfg Campaign: 11131951
Recall Date: Sep 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE THE VEHICLE WAS PARKED, THE GEAR SHIFTED INTO NEUTRAL AND ROLLED DOWN THE CONTACT'S DRIVEWAY INTO A POND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (CAVENAUGH CHRYSLER JEEP DODGE, 118 E POPLAR ST, WALNUT RIDGE, AR 72476, (870)-886-2414) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS BY THE MANUFACTURER FIELD INSPECTOR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,200.
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE THE VEHICLE WAS PARKED, THE GEAR SHIFTED INTO NEUTRAL AND ROLLED DOWN THE CONTACT'S DRIVEWAY INTO A POND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (CAVENAUGH CHRYSLER JEEP DODGE, 118 E POPLAR ST, WALNUT RIDGE, AR 72476, (870)-886-2414) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS BY THE MANUFACTURER FIELD INSPECTOR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,200.
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM 2500. WHILE THE VEHICLE WAS PARKED, THE GEAR SHIFTED INTO NEUTRAL AND ROLLED DOWN THE CONTACT'S DRIVEWAY INTO A POND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (CAVENAUGH CHRYSLER JEEP DODGE, 118 E POPLAR ST, WALNUT RIDGE, AR 72476, (870)-886-2414) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS BY THE MANUFACTURER FIELD INSPECTOR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,200.
Mfg Campaign: 11113644
Recall Date: Jul 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
UPON MAXIMUM EMERGENCY BRAKING AT ANY SPEED, THE TRUCK STOPS AS IF THE BRAKES WHERE WET, IMPOSSIBLE TO STOP WHEN TOWING A UNLOADED 16 FOOT UTILITY TRAILER DOWN HILL IT JUST KEEPS ON GOING UNTIL YOU REACH BOTTOM. TAKEN TO DODGE DEALERSHIP THEY SAY IT'S NORMAL BUT THEY SAY OTHER TRUCKS LIKE CHEVY 2500 CAN STOP A TRAIN.
Corrective Action:
UPON MAXIMUM EMERGENCY BRAKING AT ANY SPEED, THE TRUCK STOPS AS IF THE BRAKES WHERE WET, IMPOSSIBLE TO STOP WHEN TOWING A UNLOADED 16 FOOT UTILITY TRAILER DOWN HILL IT JUST KEEPS ON GOING UNTIL YOU REACH BOTTOM. TAKEN TO DODGE DEALERSHIP THEY SAY IT'S NORMAL BUT THEY SAY OTHER TRUCKS LIKE CHEVY 2500 CAN STOP A TRAIN.
Additional Notes:
UPON MAXIMUM EMERGENCY BRAKING AT ANY SPEED, THE TRUCK STOPS AS IF THE BRAKES WHERE WET, IMPOSSIBLE TO STOP WHEN TOWING A UNLOADED 16 FOOT UTILITY TRAILER DOWN HILL IT JUST KEEPS ON GOING UNTIL YOU REACH BOTTOM. TAKEN TO DODGE DEALERSHIP THEY SAY IT'S NORMAL BUT THEY SAY OTHER TRUCKS LIKE CHEVY 2500 CAN STOP A TRAIN.
Mfg Campaign: 11112394
Recall Date: Jul 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
OUR DODGE RAM 6.7 2500 2018, CASE, HARVEST EDITOR CAUGHT ON FIRE WITHIN A WEEK OF PURCHASE, WHILE DRIVING DOWN THE FREEWAY TOWING. AT TIME OF PURCHASE IT HAD 555 MILES ON IT, AND WE'D ONLY DRIVEN IT 3 TIME PRIOR TO THIS. WE WERE DRIVING BELOW THE SPEED LIMIT. THE TRUCK STARTING LOOSING POWER, WE SAW A LITTLE SMOKE IN THE REAR VIEW MIRROR. AS WE SLOWED THE SMOKE INCREASED. UPON LIFTING THE HOOD, TRANSMISSION FLUID WAS SQUATTING OUT ACROSS THE ENGINE PORING ON THE GROUND, FLAMES WERE MOVING ALONG THE BACK OF THE FIRE WALL. WE PUT THE FIRE OUT OURSELVES PRIOR TO THE FIRE DEPARTMENT ARRIVING. OUR INSURANCE INVESTIGATOR SAID IT WAS A WARRANTY ISSUES, DEFECTIVE TRANSMISSION LINE. HE ALSO SAID THERE WAS NO EVIDENCE TO SUPPORT ANYTHING THAT WE COULD HAVE OR MIGHT HAVE DONE. CHRYSLER'S INVESTIGATIONS REVEALED THAT IT WAS ALSO A WARRANTY ISSUE.
Corrective Action:
OUR DODGE RAM 6.7 2500 2018, CASE, HARVEST EDITOR CAUGHT ON FIRE WITHIN A WEEK OF PURCHASE, WHILE DRIVING DOWN THE FREEWAY TOWING. AT TIME OF PURCHASE IT HAD 555 MILES ON IT, AND WE'D ONLY DRIVEN IT 3 TIME PRIOR TO THIS. WE WERE DRIVING BELOW THE SPEED LIMIT. THE TRUCK STARTING LOOSING POWER, WE SAW A LITTLE SMOKE IN THE REAR VIEW MIRROR. AS WE SLOWED THE SMOKE INCREASED. UPON LIFTING THE HOOD, TRANSMISSION FLUID WAS SQUATTING OUT ACROSS THE ENGINE PORING ON THE GROUND, FLAMES WERE MOVING ALONG THE BACK OF THE FIRE WALL. WE PUT THE FIRE OUT OURSELVES PRIOR TO THE FIRE DEPARTMENT ARRIVING. OUR INSURANCE INVESTIGATOR SAID IT WAS A WARRANTY ISSUES, DEFECTIVE TRANSMISSION LINE. HE ALSO SAID THERE WAS NO EVIDENCE TO SUPPORT ANYTHING THAT WE COULD HAVE OR MIGHT HAVE DONE. CHRYSLER'S INVESTIGATIONS REVEALED THAT IT WAS ALSO A WARRANTY ISSUE.
Additional Notes:
OUR DODGE RAM 6.7 2500 2018, CASE, HARVEST EDITOR CAUGHT ON FIRE WITHIN A WEEK OF PURCHASE, WHILE DRIVING DOWN THE FREEWAY TOWING. AT TIME OF PURCHASE IT HAD 555 MILES ON IT, AND WE'D ONLY DRIVEN IT 3 TIME PRIOR TO THIS. WE WERE DRIVING BELOW THE SPEED LIMIT. THE TRUCK STARTING LOOSING POWER, WE SAW A LITTLE SMOKE IN THE REAR VIEW MIRROR. AS WE SLOWED THE SMOKE INCREASED. UPON LIFTING THE HOOD, TRANSMISSION FLUID WAS SQUATTING OUT ACROSS THE ENGINE PORING ON THE GROUND, FLAMES WERE MOVING ALONG THE BACK OF THE FIRE WALL. WE PUT THE FIRE OUT OURSELVES PRIOR TO THE FIRE DEPARTMENT ARRIVING. OUR INSURANCE INVESTIGATOR SAID IT WAS A WARRANTY ISSUES, DEFECTIVE TRANSMISSION LINE. HE ALSO SAID THERE WAS NO EVIDENCE TO SUPPORT ANYTHING THAT WE COULD HAVE OR MIGHT HAVE DONE. CHRYSLER'S INVESTIGATIONS REVEALED THAT IT WAS ALSO A WARRANTY ISSUE.
Mfg Campaign: 11109920
Recall Date: Jul 6, 2018
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