Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U74
Recall Date: Jul 27, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T79
Recall Date: Dec 20, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T51
Recall Date: Sep 12, 2017
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC, dba American Expedition Vehicles (AEV) is recalling certain 2013-2017 RAM 2500 and 3500 heavy duty trucks, modified by AEV to be equipped with cast aluminum Katla 8.5" road wheels. The outer surface of the wheel may fracture, resulting in rapid air loss.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 10, 2017
Consumer Complaints
873 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Abs and traction control lights going off and on . Had pump and control module replaced april 2022.Now it showing same problem 9000 miles later.
Corrective Action:
Abs and traction control lights going off and on . Had pump and control module replaced april 2022.Now it showing same problem 9000 miles later.
Additional Notes:
Abs and traction control lights going off and on . Had pump and control module replaced april 2022.Now it showing same problem 9000 miles later.
Mfg Campaign: 11535553
Recall Date: Jul 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The ABS module in our 2500 Cummins has been serviced multiple times since purchasing and is still throwing service codes. We have a child and need to be sure that this module is working properly. We know this module has been recalled in the 2019-2022 models.
Corrective Action:
The ABS module in our 2500 Cummins has been serviced multiple times since purchasing and is still throwing service codes. We have a child and need to be sure that this module is working properly. We know this module has been recalled in the 2019-2022 models.
Additional Notes:
The ABS module in our 2500 Cummins has been serviced multiple times since purchasing and is still throwing service codes. We have a child and need to be sure that this module is working properly. We know this module has been recalled in the 2019-2022 models.
Mfg Campaign: 11535322
Recall Date: Jul 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The ABS module in our 2500 Cummins has been serviced multiple times since purchasing and is still throwing service codes. We have a child and need to be sure that this module is working properly. We know this module has been recalled in the 2019-2022 models.
Corrective Action:
The ABS module in our 2500 Cummins has been serviced multiple times since purchasing and is still throwing service codes. We have a child and need to be sure that this module is working properly. We know this module has been recalled in the 2019-2022 models.
Additional Notes:
The ABS module in our 2500 Cummins has been serviced multiple times since purchasing and is still throwing service codes. We have a child and need to be sure that this module is working properly. We know this module has been recalled in the 2019-2022 models.
Mfg Campaign: 11535322
Recall Date: Jul 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS, Traction control light came on. Shut down 4wd, parking assist, cruise control. Trucks not braking evenly. Feels like differential is locked
Corrective Action:
ABS, Traction control light came on. Shut down 4wd, parking assist, cruise control. Trucks not braking evenly. Feels like differential is locked
Additional Notes:
ABS, Traction control light came on. Shut down 4wd, parking assist, cruise control. Trucks not braking evenly. Feels like differential is locked
Mfg Campaign: 11534489
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ABS, Traction control light came on. Shut down 4wd, parking assist, cruise control. Trucks not braking evenly. Feels like differential is locked
Corrective Action:
ABS, Traction control light came on. Shut down 4wd, parking assist, cruise control. Trucks not braking evenly. Feels like differential is locked
Additional Notes:
ABS, Traction control light came on. Shut down 4wd, parking assist, cruise control. Trucks not braking evenly. Feels like differential is locked
Mfg Campaign: 11534489
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ABS, Traction control light came on. Shut down 4wd, parking assist, cruise control. Trucks not braking evenly. Feels like differential is locked
Corrective Action:
ABS, Traction control light came on. Shut down 4wd, parking assist, cruise control. Trucks not braking evenly. Feels like differential is locked
Additional Notes:
ABS, Traction control light came on. Shut down 4wd, parking assist, cruise control. Trucks not braking evenly. Feels like differential is locked
Mfg Campaign: 11534489
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicles ABS and Traction Control lights randomly turn on and off. This has been happening for about three months now.
Corrective Action:
Vehicles ABS and Traction Control lights randomly turn on and off. This has been happening for about three months now.
Additional Notes:
Vehicles ABS and Traction Control lights randomly turn on and off. This has been happening for about three months now.
Mfg Campaign: 11534572
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. There must be a problem with the part or they would be in stock at least so it can be ordered. This is a safety concern of mine being the brakes may not work properly and when it shuts off at highway speed with the cruise on, there could be an accident due to the vehicle slowing fairly quick. I would like to be able to drive the truck safely. This truck is unsafe to drive now and it is not covered by warranty. Needs to be a recall, manufacturer needs to look into this situation and fix it.
Corrective Action:
While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. There must be a problem with the part or they would be in stock at least so it can be ordered. This is a safety concern of mine being the brakes may not work properly and when it shuts off at highway speed with the cruise on, there could be an accident due to the vehicle slowing fairly quick. I would like to be able to drive the truck safely. This truck is unsafe to drive now and it is not covered by warranty. Needs to be a recall, manufacturer needs to look into this situation and fix it.
Additional Notes:
While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. There must be a problem with the part or they would be in stock at least so it can be ordered. This is a safety concern of mine being the brakes may not work properly and when it shuts off at highway speed with the cruise on, there could be an accident due to the vehicle slowing fairly quick. I would like to be able to drive the truck safely. This truck is unsafe to drive now and it is not covered by warranty. Needs to be a recall, manufacturer needs to look into this situation and fix it.
Mfg Campaign: 11534576
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. There must be a problem with the part or they would be in stock at least so it can be ordered. This is a safety concern of mine being the brakes may not work properly and when it shuts off at highway speed with the cruise on, there could be an accident due to the vehicle slowing fairly quick. I would like to be able to drive the truck safely. This truck is unsafe to drive now and it is not covered by warranty. Needs to be a recall, manufacturer needs to look into this situation and fix it.
Corrective Action:
While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. There must be a problem with the part or they would be in stock at least so it can be ordered. This is a safety concern of mine being the brakes may not work properly and when it shuts off at highway speed with the cruise on, there could be an accident due to the vehicle slowing fairly quick. I would like to be able to drive the truck safely. This truck is unsafe to drive now and it is not covered by warranty. Needs to be a recall, manufacturer needs to look into this situation and fix it.
Additional Notes:
While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. There must be a problem with the part or they would be in stock at least so it can be ordered. This is a safety concern of mine being the brakes may not work properly and when it shuts off at highway speed with the cruise on, there could be an accident due to the vehicle slowing fairly quick. I would like to be able to drive the truck safely. This truck is unsafe to drive now and it is not covered by warranty. Needs to be a recall, manufacturer needs to look into this situation and fix it.
Mfg Campaign: 11534576
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS module and, hydraulic control unit bad at 36,500 miles on vehicle
Corrective Action:
ABS module and, hydraulic control unit bad at 36,500 miles on vehicle
Additional Notes:
ABS module and, hydraulic control unit bad at 36,500 miles on vehicle
Mfg Campaign: 11533769
Recall Date: Jul 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS / electric brake assist turns off and on randomly
Corrective Action:
ABS / electric brake assist turns off and on randomly
Additional Notes:
ABS / electric brake assist turns off and on randomly
Mfg Campaign: 11533503
Recall Date: Jul 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I took my 2017 Ram 2500 to my local dodge dealer because my service ABS light has come on. After paying 150.00 for a diagnostic test, they concluded that 2 ABS parts needed to be replaced. My ABS does not work and the parts are backlogged in the supply chain. They said the soonest they could fix it is possibly Jan 2024! On top of the 2000.00 they wanted to charge me. Isn’t this a safety issue and shouldn’t this be a recall?(the service center lasdy actually admitted to me that the current abs sensors are not good and the reason why it is taking so long to get the parts in is due to a lot of people having the same issue. I haul, tow and use my truck alot and I just can’t believe that this isn’t a recall due to safety issues.
Corrective Action:
I took my 2017 Ram 2500 to my local dodge dealer because my service ABS light has come on. After paying 150.00 for a diagnostic test, they concluded that 2 ABS parts needed to be replaced. My ABS does not work and the parts are backlogged in the supply chain. They said the soonest they could fix it is possibly Jan 2024! On top of the 2000.00 they wanted to charge me. Isn’t this a safety issue and shouldn’t this be a recall?(the service center lasdy actually admitted to me that the current abs sensors are not good and the reason why it is taking so long to get the parts in is due to a lot of people having the same issue. I haul, tow and use my truck alot and I just can’t believe that this isn’t a recall due to safety issues.
Additional Notes:
I took my 2017 Ram 2500 to my local dodge dealer because my service ABS light has come on. After paying 150.00 for a diagnostic test, they concluded that 2 ABS parts needed to be replaced. My ABS does not work and the parts are backlogged in the supply chain. They said the soonest they could fix it is possibly Jan 2024! On top of the 2000.00 they wanted to charge me. Isn’t this a safety issue and shouldn’t this be a recall?(the service center lasdy actually admitted to me that the current abs sensors are not good and the reason why it is taking so long to get the parts in is due to a lot of people having the same issue. I haul, tow and use my truck alot and I just can’t believe that this isn’t a recall due to safety issues.
Mfg Campaign: 11533140
Recall Date: Jul 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
Corrective Action:
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
Additional Notes:
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
Mfg Campaign: 11532962
Recall Date: Jul 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
Corrective Action:
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
Additional Notes:
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
Mfg Campaign: 11532962
Recall Date: Jul 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
Corrective Action:
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
Additional Notes:
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
Mfg Campaign: 11532962
Recall Date: Jul 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Faulty part ABS/ traction control system. These parts have previously failed and been replaced two times over the past 3 years and I am having the same problem again. I was told by the dealer that parts are unavailable and offered no alternatives other than continue driving the truck as is, with a faulty brake system until the part is re-designed and made available again. As the truck is now out of warranty and the timeframe of first replacement is beyond one year, the cost of this repair will now be out of pocket. I am currently across the country trailering a fifth wheel RV along with my family with no other option than to try and make it home with a faulty brake system, obviously putting the lives of my family at risk, then possibly wait months for the part to become available. Apparently this is a known problem with this year and model truck yet NHTSA has not mandated a safety recall? I respectfully request to make a formal complaint and would appreciate A PERSONALIZED RESPONSE explaining how this is possible and what steps are being taken to remedy a situation where drivers are forced to drive vehicles with known faults in brake systems.
Corrective Action:
Faulty part ABS/ traction control system. These parts have previously failed and been replaced two times over the past 3 years and I am having the same problem again. I was told by the dealer that parts are unavailable and offered no alternatives other than continue driving the truck as is, with a faulty brake system until the part is re-designed and made available again. As the truck is now out of warranty and the timeframe of first replacement is beyond one year, the cost of this repair will now be out of pocket. I am currently across the country trailering a fifth wheel RV along with my family with no other option than to try and make it home with a faulty brake system, obviously putting the lives of my family at risk, then possibly wait months for the part to become available. Apparently this is a known problem with this year and model truck yet NHTSA has not mandated a safety recall? I respectfully request to make a formal complaint and would appreciate A PERSONALIZED RESPONSE explaining how this is possible and what steps are being taken to remedy a situation where drivers are forced to drive vehicles with known faults in brake systems.
Additional Notes:
Faulty part ABS/ traction control system. These parts have previously failed and been replaced two times over the past 3 years and I am having the same problem again. I was told by the dealer that parts are unavailable and offered no alternatives other than continue driving the truck as is, with a faulty brake system until the part is re-designed and made available again. As the truck is now out of warranty and the timeframe of first replacement is beyond one year, the cost of this repair will now be out of pocket. I am currently across the country trailering a fifth wheel RV along with my family with no other option than to try and make it home with a faulty brake system, obviously putting the lives of my family at risk, then possibly wait months for the part to become available. Apparently this is a known problem with this year and model truck yet NHTSA has not mandated a safety recall? I respectfully request to make a formal complaint and would appreciate A PERSONALIZED RESPONSE explaining how this is possible and what steps are being taken to remedy a situation where drivers are forced to drive vehicles with known faults in brake systems.
Mfg Campaign: 11532657
Recall Date: Jul 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
2020 - Started experiencing antilock brake light going on/off. May 2020 - Took to Dealer at 13,179 miles. Dealer replaced anti lock brake control under warranty. November 2022 - Took to Dealer at 29,404 miles with same issues that occurred in 2020. Replaced ABS module but issue was not resolved. Dealer said truck needs Hydraulic ABS pump which they do not have. Search of Internet determined that my experience is similar to other owners.
Corrective Action:
2020 - Started experiencing antilock brake light going on/off. May 2020 - Took to Dealer at 13,179 miles. Dealer replaced anti lock brake control under warranty. November 2022 - Took to Dealer at 29,404 miles with same issues that occurred in 2020. Replaced ABS module but issue was not resolved. Dealer said truck needs Hydraulic ABS pump which they do not have. Search of Internet determined that my experience is similar to other owners.
Additional Notes:
2020 - Started experiencing antilock brake light going on/off. May 2020 - Took to Dealer at 13,179 miles. Dealer replaced anti lock brake control under warranty. November 2022 - Took to Dealer at 29,404 miles with same issues that occurred in 2020. Replaced ABS module but issue was not resolved. Dealer said truck needs Hydraulic ABS pump which they do not have. Search of Internet determined that my experience is similar to other owners.
Mfg Campaign: 11532739
Recall Date: Jul 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.
Corrective Action:
Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.
Additional Notes:
Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.
Mfg Campaign: 11532491
Recall Date: Jul 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.
Corrective Action:
Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.
Additional Notes:
Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.
Mfg Campaign: 11532491
Recall Date: Jul 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.
Corrective Action:
Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.
Additional Notes:
Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.
Mfg Campaign: 11532491
Recall Date: Jul 15, 2023
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