POLESTAR POLESTAR 2 2024

Complete listing of complaints and recalls for this vehicle

23
Complaints
7
Recalls

Complaints & Recalls

23 Complaints 7 Recalls

Official Safety Recalls - Important!

7 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Polestar Automotive Usa, Inc.
NHTSA Campaign: 25V409000 SAFETY RECALL
2 Vehicles Affected
Recall Date: Jun 17, 2025
Safety Issue:

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.

Potential Risk:
A loss of brake function increases the risk of a crash.
FREE Recall Solution:
Owners are advised not to use "One Pedal Drive" until the repair has been completed. Polestar has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 18, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1061.
Action Required: Contact your local POLESTAR dealer to schedule your FREE recall repair.
Manufacturer: POLESTAR
Mfg Campaign: RP1061
Notice Date: Jul 18, 2025
Recall Date: Jun 17, 2025
Polestar Automotive Usa, Inc.
NHTSA Campaign: 25V280000 SAFETY RECALL
27.8K Vehicles Affected
Recall Date: Apr 25, 2025
Safety Issue:

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will need to have the new remedy completed.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local POLESTAR dealer to schedule your FREE recall repair.
Manufacturer: POLESTAR
Mfg Campaign: RP1056
Notice Date: Jun 20, 2025
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
NHTSA Campaign: 24V939000 SAFETY RECALL
7 Vehicles Affected
Recall Date: Dec 18, 2024
Safety Issue:

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2024 Polestar 2 electric vehicles. The clamps may be improperly crimped on the driver's side inner far side air bag module (FSAB), which can cause the air bag to deploy improperly.

Potential Risk:
An air bag that deploys improperly may not protect the driver as intended during a crash, increasing the risk of injury.
FREE Recall Solution:
Dealers will replace the driver's side inner FSAB, free of charge. Owner notification letters were mailed January 17, 2025. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1044.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local POLESTAR dealer to schedule your FREE recall repair.
Manufacturer: POLESTAR
Mfg Campaign: RP1044
Notice Date: Jan 17, 2025
Recall Date: Dec 18, 2024
Polestar Automotive Usa, Inc.
NHTSA Campaign: 24V477000 SAFETY RECALL
25.8K Vehicles Affected
Recall Date: Jun 26, 2024
Safety Issue:

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
FREE Recall Solution:
Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local POLESTAR dealer to schedule your FREE recall repair.
Manufacturer: POLESTAR
Mfg Campaign: RP1016
Notice Date: Aug 9, 2024
Recall Date: Jun 26, 2024

Consumer Complaints

23 Complaints
Polestar Automotive Usa, Inc.
Campaign: 11569417 Other
Feb 2, 2024
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.

Corrective Action:

My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.

Additional Notes:

My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.

Manufacturer: POLESTAR
Mfg Campaign: 11569417
Notice Date: Feb 2, 2024
Recall Date: Feb 2, 2024
Polestar Automotive Usa, Inc.
Campaign: 11569417 Other
Feb 2, 2024
Defect Description:

BACK OVER PREVENTION: WARNINGS

Potential Consequences:

My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.

Corrective Action:

My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.

Additional Notes:

My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.

Manufacturer: POLESTAR
Mfg Campaign: 11569417
Notice Date: Feb 2, 2024
Recall Date: Feb 2, 2024
Polestar Automotive Usa, Inc.
Campaign: 11558483 Other
Dec 5, 2023
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

In the dark, when shifting into reverse, the backup camera is unreasonably dark and driver cannot see surroundings if there is no external lighting.

Corrective Action:

In the dark, when shifting into reverse, the backup camera is unreasonably dark and driver cannot see surroundings if there is no external lighting.

Additional Notes:

In the dark, when shifting into reverse, the backup camera is unreasonably dark and driver cannot see surroundings if there is no external lighting.

Manufacturer: POLESTAR
Mfg Campaign: 11558483
Notice Date: Dec 5, 2023
Recall Date: Dec 5, 2023
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