Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: RP1061
Recall Date: Jun 17, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2024 Polestar 2 electric vehicles. The clamps may be improperly crimped on the driver's side inner far side air bag module (FSAB), which can cause the air bag to deploy improperly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: RP1044
Recall Date: Dec 18, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Consumer Complaints
23 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear view camera suddenly stopped working. The same problem happened 3 weeks back and Polestat sent a software update that is supposed to fix the issue. Read view camera worked for sometime, but again it is not working. In fact, no camera is working in this vehicle.
Corrective Action:
Rear view camera suddenly stopped working. The same problem happened 3 weeks back and Polestat sent a software update that is supposed to fix the issue. Read view camera worked for sometime, but again it is not working. In fact, no camera is working in this vehicle.
Additional Notes:
Rear view camera suddenly stopped working. The same problem happened 3 weeks back and Polestat sent a software update that is supposed to fix the issue. Read view camera worked for sometime, but again it is not working. In fact, no camera is working in this vehicle.
Mfg Campaign: 11674661
Recall Date: Jul 18, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.
Corrective Action:
The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.
Additional Notes:
The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.
Mfg Campaign: 11673857
Recall Date: Jul 16, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR
Potential Consequences:
The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.
Corrective Action:
The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.
Additional Notes:
The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.
Mfg Campaign: 11673857
Recall Date: Jul 16, 2025
Polestar Automotive Usa, Inc.
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES
Potential Consequences:
the mirrors on the car sometimes dont tilt back up when chnaging gears from reverse to drive , leading to limited visibility
Corrective Action:
the mirrors on the car sometimes dont tilt back up when chnaging gears from reverse to drive , leading to limited visibility
Additional Notes:
the mirrors on the car sometimes dont tilt back up when chnaging gears from reverse to drive , leading to limited visibility
Mfg Campaign: 11673673
Recall Date: Jul 15, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
360 degree view and backup camera stutters/not available after starting vehicle. Occurred after recall software update that was supposed to address this.
Corrective Action:
360 degree view and backup camera stutters/not available after starting vehicle. Occurred after recall software update that was supposed to address this.
Additional Notes:
360 degree view and backup camera stutters/not available after starting vehicle. Occurred after recall software update that was supposed to address this.
Mfg Campaign: 11673178
Recall Date: Jul 13, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera starts flashing black while backing up and sometimes doesn't turn on while backing up
Corrective Action:
Backup camera starts flashing black while backing up and sometimes doesn't turn on while backing up
Additional Notes:
Backup camera starts flashing black while backing up and sometimes doesn't turn on while backing up
Mfg Campaign: 11672824
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Potential Consequences:
Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.
Corrective Action:
Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.
Additional Notes:
Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.
Mfg Campaign: 11672117
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.
Corrective Action:
Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.
Additional Notes:
Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.
Mfg Campaign: 11672117
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup and 360 camera fails intermittently
Corrective Action:
Backup and 360 camera fails intermittently
Additional Notes:
Backup and 360 camera fails intermittently
Mfg Campaign: 11671089
Recall Date: Jul 3, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.
Corrective Action:
I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.
Additional Notes:
I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.
Mfg Campaign: 11670574
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.
Corrective Action:
I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.
Additional Notes:
I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.
Mfg Campaign: 11670574
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.
Corrective Action:
I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.
Additional Notes:
I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.
Mfg Campaign: 11670574
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.
Corrective Action:
The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.
Additional Notes:
The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.
Mfg Campaign: 11670642
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.
Corrective Action:
The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.
Additional Notes:
The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.
Mfg Campaign: 11670642
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Back up camera does not always work. Says "camera not available" even after the most recent software update.
Corrective Action:
Back up camera does not always work. Says "camera not available" even after the most recent software update.
Additional Notes:
Back up camera does not always work. Says "camera not available" even after the most recent software update.
Mfg Campaign: 11669946
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Backup camera will periodically go blank and not work. The camera will also sometimes switch to 360 camera mode unpredictably. Polestar does have a documented recall for this camera not functioning correctly. A fix for the issue doesn't seem like it's coming soon.
Corrective Action:
Backup camera will periodically go blank and not work. The camera will also sometimes switch to 360 camera mode unpredictably. Polestar does have a documented recall for this camera not functioning correctly. A fix for the issue doesn't seem like it's coming soon.
Additional Notes:
Backup camera will periodically go blank and not work. The camera will also sometimes switch to 360 camera mode unpredictably. Polestar does have a documented recall for this camera not functioning correctly. A fix for the issue doesn't seem like it's coming soon.
Mfg Campaign: 11659531
Recall Date: May 7, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera regularly fails to respond in time when powering on the car. Sometimes takes numerous times to enter in and out of reverse. Sometimes the rear view backup camera reverts to overhead 360 camera view without intervention, making it difficult to see in the rear. Polestar has made updates to the software via OTA updates that have tried to address this by reducing memory use during car boot up, but it’s very clear that the head units in polestar 2s up until at least my model year MY24 are severely underpowered and unable to properly switch contexts in an appropriate amount of time. As a result of this the rear cross traffic alert is also frequently delayed and therefore essentially useless as a feature. And finally I’ve also had numerous false auto braking on slanted surfaces, jolting myself and other passengers in the vehicle unexpectedly.
Corrective Action:
Backup camera regularly fails to respond in time when powering on the car. Sometimes takes numerous times to enter in and out of reverse. Sometimes the rear view backup camera reverts to overhead 360 camera view without intervention, making it difficult to see in the rear. Polestar has made updates to the software via OTA updates that have tried to address this by reducing memory use during car boot up, but it’s very clear that the head units in polestar 2s up until at least my model year MY24 are severely underpowered and unable to properly switch contexts in an appropriate amount of time. As a result of this the rear cross traffic alert is also frequently delayed and therefore essentially useless as a feature. And finally I’ve also had numerous false auto braking on slanted surfaces, jolting myself and other passengers in the vehicle unexpectedly.
Additional Notes:
Backup camera regularly fails to respond in time when powering on the car. Sometimes takes numerous times to enter in and out of reverse. Sometimes the rear view backup camera reverts to overhead 360 camera view without intervention, making it difficult to see in the rear. Polestar has made updates to the software via OTA updates that have tried to address this by reducing memory use during car boot up, but it’s very clear that the head units in polestar 2s up until at least my model year MY24 are severely underpowered and unable to properly switch contexts in an appropriate amount of time. As a result of this the rear cross traffic alert is also frequently delayed and therefore essentially useless as a feature. And finally I’ve also had numerous false auto braking on slanted surfaces, jolting myself and other passengers in the vehicle unexpectedly.
Mfg Campaign: 11647077
Recall Date: Mar 7, 2025
Polestar Automotive Usa, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
I believe that my 2024 polestar 2 suffered a critical failure with the parking brake/weight sensor interlock. While parked in my driveway, (on incline) I parked my vehicle, opened the door (which should also engage the parking brake) and exited my vehicle. The vehicle at this time appeared to be in park. I closed my vehicle door, walked away, and approximately 4 seconds later, my vehicle rolled in reverse to the bottom of my driveway. I acknowledge that there is snow on the ground as seen by my security camera. However upon additional review, it is clear that this was not a traction issue. The vehicle did not “slide” down my driveway. You can clearly see the front tires spinning when zoomed in. In addition to filling this report, I intend to contact the dealer which I leased the vehicle from and request an inspection to confirm any potential mechanical or software failure. I was injured while running after my vehicle when I slipped and fell as seen in my security camera footage. This form does not allow for video uploads. Please let me know how to send the footage.
Corrective Action:
I believe that my 2024 polestar 2 suffered a critical failure with the parking brake/weight sensor interlock. While parked in my driveway, (on incline) I parked my vehicle, opened the door (which should also engage the parking brake) and exited my vehicle. The vehicle at this time appeared to be in park. I closed my vehicle door, walked away, and approximately 4 seconds later, my vehicle rolled in reverse to the bottom of my driveway. I acknowledge that there is snow on the ground as seen by my security camera. However upon additional review, it is clear that this was not a traction issue. The vehicle did not “slide” down my driveway. You can clearly see the front tires spinning when zoomed in. In addition to filling this report, I intend to contact the dealer which I leased the vehicle from and request an inspection to confirm any potential mechanical or software failure. I was injured while running after my vehicle when I slipped and fell as seen in my security camera footage. This form does not allow for video uploads. Please let me know how to send the footage.
Additional Notes:
I believe that my 2024 polestar 2 suffered a critical failure with the parking brake/weight sensor interlock. While parked in my driveway, (on incline) I parked my vehicle, opened the door (which should also engage the parking brake) and exited my vehicle. The vehicle at this time appeared to be in park. I closed my vehicle door, walked away, and approximately 4 seconds later, my vehicle rolled in reverse to the bottom of my driveway. I acknowledge that there is snow on the ground as seen by my security camera. However upon additional review, it is clear that this was not a traction issue. The vehicle did not “slide” down my driveway. You can clearly see the front tires spinning when zoomed in. In addition to filling this report, I intend to contact the dealer which I leased the vehicle from and request an inspection to confirm any potential mechanical or software failure. I was injured while running after my vehicle when I slipped and fell as seen in my security camera footage. This form does not allow for video uploads. Please let me know how to send the footage.
Mfg Campaign: 11635408
Recall Date: Jan 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact leased a 2024 Polestar Polestar 2. The contact stated that upon placing the vehicle in reverse(R) at night, the lighting for the back over prevention feature was inadequate. The contact stated that the dealer and the manufacturer were notified of the issue but offered no assistance. The vehicle was not repaired. The contact stated that while reversing, the vehicle was unsafe due to the limited visibility from the back over protection lighting. The failure mileage was approximately 1,000.
Corrective Action:
The contact leased a 2024 Polestar Polestar 2. The contact stated that upon placing the vehicle in reverse(R) at night, the lighting for the back over prevention feature was inadequate. The contact stated that the dealer and the manufacturer were notified of the issue but offered no assistance. The vehicle was not repaired. The contact stated that while reversing, the vehicle was unsafe due to the limited visibility from the back over protection lighting. The failure mileage was approximately 1,000.
Additional Notes:
The contact leased a 2024 Polestar Polestar 2. The contact stated that upon placing the vehicle in reverse(R) at night, the lighting for the back over prevention feature was inadequate. The contact stated that the dealer and the manufacturer were notified of the issue but offered no assistance. The vehicle was not repaired. The contact stated that while reversing, the vehicle was unsafe due to the limited visibility from the back over protection lighting. The failure mileage was approximately 1,000.
Mfg Campaign: 11610183
Recall Date: Aug 22, 2024
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.
Corrective Action:
My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.
Additional Notes:
My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.
Mfg Campaign: 11569417
Recall Date: Feb 2, 2024
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