POLESTAR POLESTAR 2 2024

Complete listing of complaints and recalls for this vehicle

23
Complaints
7
Recalls

Complaints & Recalls

23 Complaints 7 Recalls

Official Safety Recalls - Important!

7 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Polestar Automotive Usa, Inc.
NHTSA Campaign: 25V409000 SAFETY RECALL
2 Vehicles Affected
Recall Date: Jun 17, 2025
Safety Issue:

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.

Potential Risk:
A loss of brake function increases the risk of a crash.
FREE Recall Solution:
Owners are advised not to use "One Pedal Drive" until the repair has been completed. Polestar has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 18, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1061.
Action Required: Contact your local POLESTAR dealer to schedule your FREE recall repair.
Manufacturer: POLESTAR
Mfg Campaign: RP1061
Notice Date: Jul 18, 2025
Recall Date: Jun 17, 2025
Polestar Automotive Usa, Inc.
NHTSA Campaign: 25V280000 SAFETY RECALL
27.8K Vehicles Affected
Recall Date: Apr 25, 2025
Safety Issue:

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will need to have the new remedy completed.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local POLESTAR dealer to schedule your FREE recall repair.
Manufacturer: POLESTAR
Mfg Campaign: RP1056
Notice Date: Jun 20, 2025
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
NHTSA Campaign: 24V939000 SAFETY RECALL
7 Vehicles Affected
Recall Date: Dec 18, 2024
Safety Issue:

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2024 Polestar 2 electric vehicles. The clamps may be improperly crimped on the driver's side inner far side air bag module (FSAB), which can cause the air bag to deploy improperly.

Potential Risk:
An air bag that deploys improperly may not protect the driver as intended during a crash, increasing the risk of injury.
FREE Recall Solution:
Dealers will replace the driver's side inner FSAB, free of charge. Owner notification letters were mailed January 17, 2025. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1044.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local POLESTAR dealer to schedule your FREE recall repair.
Manufacturer: POLESTAR
Mfg Campaign: RP1044
Notice Date: Jan 17, 2025
Recall Date: Dec 18, 2024
Polestar Automotive Usa, Inc.
NHTSA Campaign: 24V477000 SAFETY RECALL
25.8K Vehicles Affected
Recall Date: Jun 26, 2024
Safety Issue:

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
FREE Recall Solution:
Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local POLESTAR dealer to schedule your FREE recall repair.
Manufacturer: POLESTAR
Mfg Campaign: RP1016
Notice Date: Aug 9, 2024
Recall Date: Jun 26, 2024

Consumer Complaints

23 Complaints
Polestar Automotive Usa, Inc.
Campaign: 11674661 Other
Jul 18, 2025
Defect Description:

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Potential Consequences:

Rear view camera suddenly stopped working. The same problem happened 3 weeks back and Polestat sent a software update that is supposed to fix the issue. Read view camera worked for sometime, but again it is not working. In fact, no camera is working in this vehicle.

Corrective Action:

Rear view camera suddenly stopped working. The same problem happened 3 weeks back and Polestat sent a software update that is supposed to fix the issue. Read view camera worked for sometime, but again it is not working. In fact, no camera is working in this vehicle.

Additional Notes:

Rear view camera suddenly stopped working. The same problem happened 3 weeks back and Polestat sent a software update that is supposed to fix the issue. Read view camera worked for sometime, but again it is not working. In fact, no camera is working in this vehicle.

Manufacturer: POLESTAR
Mfg Campaign: 11674661
Notice Date: Jul 18, 2025
Recall Date: Jul 18, 2025
Polestar Automotive Usa, Inc.
Campaign: 11673857 Other
1 Vehicles Affected
Jul 16, 2025
Defect Description:

BACK OVER PREVENTION: WARNINGS

Potential Consequences:

The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.

Corrective Action:

The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.

Additional Notes:

The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.

Manufacturer: POLESTAR
Mfg Campaign: 11673857
Notice Date: Jul 16, 2025
Recall Date: Jul 16, 2025
Polestar Automotive Usa, Inc.
Campaign: 11673857 Other
1 Vehicles Affected
Jul 16, 2025
Defect Description:

ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR

Potential Consequences:

The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.

Corrective Action:

The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.

Additional Notes:

The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.

Manufacturer: POLESTAR
Mfg Campaign: 11673857
Notice Date: Jul 16, 2025
Recall Date: Jul 16, 2025
Polestar Automotive Usa, Inc.
Campaign: 11673673 Other
Jul 15, 2025
Defect Description:

VISIBILITY:REARVIEW MIRRORS/DEVICES

Potential Consequences:

the mirrors on the car sometimes dont tilt back up when chnaging gears from reverse to drive , leading to limited visibility

Corrective Action:

the mirrors on the car sometimes dont tilt back up when chnaging gears from reverse to drive , leading to limited visibility

Additional Notes:

the mirrors on the car sometimes dont tilt back up when chnaging gears from reverse to drive , leading to limited visibility

Manufacturer: POLESTAR
Mfg Campaign: 11673673
Notice Date: Jul 15, 2025
Recall Date: Jul 15, 2025
Polestar Automotive Usa, Inc.
Campaign: 11673178 Other
Jul 13, 2025
Defect Description:

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Potential Consequences:

360 degree view and backup camera stutters/not available after starting vehicle. Occurred after recall software update that was supposed to address this.

Corrective Action:

360 degree view and backup camera stutters/not available after starting vehicle. Occurred after recall software update that was supposed to address this.

Additional Notes:

360 degree view and backup camera stutters/not available after starting vehicle. Occurred after recall software update that was supposed to address this.

Manufacturer: POLESTAR
Mfg Campaign: 11673178
Notice Date: Jul 13, 2025
Recall Date: Jul 13, 2025
Polestar Automotive Usa, Inc.
Campaign: 11672824 Other
Jul 11, 2025
Defect Description:

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Potential Consequences:

Backup camera starts flashing black while backing up and sometimes doesn't turn on while backing up

Corrective Action:

Backup camera starts flashing black while backing up and sometimes doesn't turn on while backing up

Additional Notes:

Backup camera starts flashing black while backing up and sometimes doesn't turn on while backing up

Manufacturer: POLESTAR
Mfg Campaign: 11672824
Notice Date: Jul 11, 2025
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Campaign: 11672117 Other
Jul 8, 2025
Defect Description:

BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING

Potential Consequences:

Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.

Corrective Action:

Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.

Additional Notes:

Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.

Manufacturer: POLESTAR
Mfg Campaign: 11672117
Notice Date: Jul 8, 2025
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Campaign: 11672117 Other
Jul 8, 2025
Defect Description:

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Potential Consequences:

Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.

Corrective Action:

Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.

Additional Notes:

Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.

Manufacturer: POLESTAR
Mfg Campaign: 11672117
Notice Date: Jul 8, 2025
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Campaign: 11671089 Other
Jul 3, 2025
Defect Description:

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Potential Consequences:

Backup and 360 camera fails intermittently

Corrective Action:

Backup and 360 camera fails intermittently

Additional Notes:

Backup and 360 camera fails intermittently

Manufacturer: POLESTAR
Mfg Campaign: 11671089
Notice Date: Jul 3, 2025
Recall Date: Jul 3, 2025
Polestar Automotive Usa, Inc.
Campaign: 11670574 Other
Jul 1, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.

Corrective Action:

I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.

Additional Notes:

I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.

Manufacturer: POLESTAR
Mfg Campaign: 11670574
Notice Date: Jul 1, 2025
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Campaign: 11670574 Other
Jul 1, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.

Corrective Action:

I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.

Additional Notes:

I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.

Manufacturer: POLESTAR
Mfg Campaign: 11670574
Notice Date: Jul 1, 2025
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Campaign: 11670574 Other
Jul 1, 2025
Defect Description:

BACK OVER PREVENTION: WARNINGS

Potential Consequences:

I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.

Corrective Action:

I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.

Additional Notes:

I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong.

Manufacturer: POLESTAR
Mfg Campaign: 11670574
Notice Date: Jul 1, 2025
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Campaign: 11670642 Other
Jul 1, 2025
Defect Description:

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Potential Consequences:

The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.

Corrective Action:

The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.

Additional Notes:

The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.

Manufacturer: POLESTAR
Mfg Campaign: 11670642
Notice Date: Jul 1, 2025
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Campaign: 11670642 Other
Jul 1, 2025
Defect Description:

LANE DEPARTURE: BLIND SPOT DETECTION

Potential Consequences:

The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.

Corrective Action:

The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.

Additional Notes:

The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.

Manufacturer: POLESTAR
Mfg Campaign: 11670642
Notice Date: Jul 1, 2025
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Campaign: 11669946 Other
Jun 28, 2025
Defect Description:

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Potential Consequences:

Back up camera does not always work. Says "camera not available" even after the most recent software update.

Corrective Action:

Back up camera does not always work. Says "camera not available" even after the most recent software update.

Additional Notes:

Back up camera does not always work. Says "camera not available" even after the most recent software update.

Manufacturer: POLESTAR
Mfg Campaign: 11669946
Notice Date: Jun 28, 2025
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Campaign: 11659531 Other
May 7, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Backup camera will periodically go blank and not work. The camera will also sometimes switch to 360 camera mode unpredictably. Polestar does have a documented recall for this camera not functioning correctly. A fix for the issue doesn't seem like it's coming soon.

Corrective Action:

Backup camera will periodically go blank and not work. The camera will also sometimes switch to 360 camera mode unpredictably. Polestar does have a documented recall for this camera not functioning correctly. A fix for the issue doesn't seem like it's coming soon.

Additional Notes:

Backup camera will periodically go blank and not work. The camera will also sometimes switch to 360 camera mode unpredictably. Polestar does have a documented recall for this camera not functioning correctly. A fix for the issue doesn't seem like it's coming soon.

Manufacturer: POLESTAR
Mfg Campaign: 11659531
Notice Date: May 7, 2025
Recall Date: May 7, 2025
Polestar Automotive Usa, Inc.
Campaign: 11647077 Other
Mar 7, 2025
Defect Description:

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Potential Consequences:

Backup camera regularly fails to respond in time when powering on the car. Sometimes takes numerous times to enter in and out of reverse. Sometimes the rear view backup camera reverts to overhead 360 camera view without intervention, making it difficult to see in the rear. Polestar has made updates to the software via OTA updates that have tried to address this by reducing memory use during car boot up, but it’s very clear that the head units in polestar 2s up until at least my model year MY24 are severely underpowered and unable to properly switch contexts in an appropriate amount of time. As a result of this the rear cross traffic alert is also frequently delayed and therefore essentially useless as a feature. And finally I’ve also had numerous false auto braking on slanted surfaces, jolting myself and other passengers in the vehicle unexpectedly.

Corrective Action:

Backup camera regularly fails to respond in time when powering on the car. Sometimes takes numerous times to enter in and out of reverse. Sometimes the rear view backup camera reverts to overhead 360 camera view without intervention, making it difficult to see in the rear. Polestar has made updates to the software via OTA updates that have tried to address this by reducing memory use during car boot up, but it’s very clear that the head units in polestar 2s up until at least my model year MY24 are severely underpowered and unable to properly switch contexts in an appropriate amount of time. As a result of this the rear cross traffic alert is also frequently delayed and therefore essentially useless as a feature. And finally I’ve also had numerous false auto braking on slanted surfaces, jolting myself and other passengers in the vehicle unexpectedly.

Additional Notes:

Backup camera regularly fails to respond in time when powering on the car. Sometimes takes numerous times to enter in and out of reverse. Sometimes the rear view backup camera reverts to overhead 360 camera view without intervention, making it difficult to see in the rear. Polestar has made updates to the software via OTA updates that have tried to address this by reducing memory use during car boot up, but it’s very clear that the head units in polestar 2s up until at least my model year MY24 are severely underpowered and unable to properly switch contexts in an appropriate amount of time. As a result of this the rear cross traffic alert is also frequently delayed and therefore essentially useless as a feature. And finally I’ve also had numerous false auto braking on slanted surfaces, jolting myself and other passengers in the vehicle unexpectedly.

Manufacturer: POLESTAR
Mfg Campaign: 11647077
Notice Date: Mar 7, 2025
Recall Date: Mar 7, 2025
Polestar Automotive Usa, Inc.
Campaign: 11635408 Other
1 Vehicles Affected
Jan 11, 2025
Defect Description:

PARKING BRAKE

Potential Consequences:

I believe that my 2024 polestar 2 suffered a critical failure with the parking brake/weight sensor interlock. While parked in my driveway, (on incline) I parked my vehicle, opened the door (which should also engage the parking brake) and exited my vehicle. The vehicle at this time appeared to be in park. I closed my vehicle door, walked away, and approximately 4 seconds later, my vehicle rolled in reverse to the bottom of my driveway. I acknowledge that there is snow on the ground as seen by my security camera. However upon additional review, it is clear that this was not a traction issue. The vehicle did not “slide” down my driveway. You can clearly see the front tires spinning when zoomed in. In addition to filling this report, I intend to contact the dealer which I leased the vehicle from and request an inspection to confirm any potential mechanical or software failure. I was injured while running after my vehicle when I slipped and fell as seen in my security camera footage. This form does not allow for video uploads. Please let me know how to send the footage.

Corrective Action:

I believe that my 2024 polestar 2 suffered a critical failure with the parking brake/weight sensor interlock. While parked in my driveway, (on incline) I parked my vehicle, opened the door (which should also engage the parking brake) and exited my vehicle. The vehicle at this time appeared to be in park. I closed my vehicle door, walked away, and approximately 4 seconds later, my vehicle rolled in reverse to the bottom of my driveway. I acknowledge that there is snow on the ground as seen by my security camera. However upon additional review, it is clear that this was not a traction issue. The vehicle did not “slide” down my driveway. You can clearly see the front tires spinning when zoomed in. In addition to filling this report, I intend to contact the dealer which I leased the vehicle from and request an inspection to confirm any potential mechanical or software failure. I was injured while running after my vehicle when I slipped and fell as seen in my security camera footage. This form does not allow for video uploads. Please let me know how to send the footage.

Additional Notes:

I believe that my 2024 polestar 2 suffered a critical failure with the parking brake/weight sensor interlock. While parked in my driveway, (on incline) I parked my vehicle, opened the door (which should also engage the parking brake) and exited my vehicle. The vehicle at this time appeared to be in park. I closed my vehicle door, walked away, and approximately 4 seconds later, my vehicle rolled in reverse to the bottom of my driveway. I acknowledge that there is snow on the ground as seen by my security camera. However upon additional review, it is clear that this was not a traction issue. The vehicle did not “slide” down my driveway. You can clearly see the front tires spinning when zoomed in. In addition to filling this report, I intend to contact the dealer which I leased the vehicle from and request an inspection to confirm any potential mechanical or software failure. I was injured while running after my vehicle when I slipped and fell as seen in my security camera footage. This form does not allow for video uploads. Please let me know how to send the footage.

Manufacturer: POLESTAR
Mfg Campaign: 11635408
Notice Date: Jan 11, 2025
Recall Date: Jan 11, 2025
Polestar Automotive Usa, Inc.
Campaign: 11610183 Other
Aug 22, 2024
Defect Description:

BACK OVER PREVENTION

Potential Consequences:

The contact leased a 2024 Polestar Polestar 2. The contact stated that upon placing the vehicle in reverse(R) at night, the lighting for the back over prevention feature was inadequate. The contact stated that the dealer and the manufacturer were notified of the issue but offered no assistance. The vehicle was not repaired. The contact stated that while reversing, the vehicle was unsafe due to the limited visibility from the back over protection lighting. The failure mileage was approximately 1,000.

Corrective Action:

The contact leased a 2024 Polestar Polestar 2. The contact stated that upon placing the vehicle in reverse(R) at night, the lighting for the back over prevention feature was inadequate. The contact stated that the dealer and the manufacturer were notified of the issue but offered no assistance. The vehicle was not repaired. The contact stated that while reversing, the vehicle was unsafe due to the limited visibility from the back over protection lighting. The failure mileage was approximately 1,000.

Additional Notes:

The contact leased a 2024 Polestar Polestar 2. The contact stated that upon placing the vehicle in reverse(R) at night, the lighting for the back over prevention feature was inadequate. The contact stated that the dealer and the manufacturer were notified of the issue but offered no assistance. The vehicle was not repaired. The contact stated that while reversing, the vehicle was unsafe due to the limited visibility from the back over protection lighting. The failure mileage was approximately 1,000.

Manufacturer: POLESTAR
Mfg Campaign: 11610183
Notice Date: Aug 22, 2024
Recall Date: Aug 22, 2024
Polestar Automotive Usa, Inc.
Campaign: 11569417 Other
Feb 2, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.

Corrective Action:

My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.

Additional Notes:

My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates.

Manufacturer: POLESTAR
Mfg Campaign: 11569417
Notice Date: Feb 2, 2024
Recall Date: Feb 2, 2024

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