Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 8, 2019
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
105 ComplaintsNissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FRONT DRIVER'S WINDOW KEEPS GETTING STUCK WHEN YOU TRY TO ROLE IT UP, REAR HATCH NOT WORKING PROPERLY, GAS TANK OPENER GETS STUCK, SUNROOF LEAKS WATER INTO THE CAR GOING THROUGH A CARWASH, BAD SEAL ON ELECTRIC SUNROOF, TRANSMISSION PROBLEMS.
Corrective Action:
FRONT DRIVER'S WINDOW KEEPS GETTING STUCK WHEN YOU TRY TO ROLE IT UP, REAR HATCH NOT WORKING PROPERLY, GAS TANK OPENER GETS STUCK, SUNROOF LEAKS WATER INTO THE CAR GOING THROUGH A CARWASH, BAD SEAL ON ELECTRIC SUNROOF, TRANSMISSION PROBLEMS.
Additional Notes:
FRONT DRIVER'S WINDOW KEEPS GETTING STUCK WHEN YOU TRY TO ROLE IT UP, REAR HATCH NOT WORKING PROPERLY, GAS TANK OPENER GETS STUCK, SUNROOF LEAKS WATER INTO THE CAR GOING THROUGH A CARWASH, BAD SEAL ON ELECTRIC SUNROOF, TRANSMISSION PROBLEMS.
Mfg Campaign: 11396006
Recall Date: Feb 12, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
GOING DOWN A BUSY ROAD AT 45 MILES PER HOUR MY CAR STOPPED COMPLETELY AND STARTED BEEPING AND A WARNING LIGHT CAME UP ON THE DASHBOARD WITH A BIG EXCLAMATION POINT. THERE WAS NOTHING IN FRONT OF MY CAR NO OTHER CARS AND IT COMPLETELY STOPPED ON ITS OWN. I TOOK IT TO THE DEALERSHIP BECAUSE I WAS SCARED TO DRIVE MY CAR AND THEY SAID THE SENSOR WAS FAULTY THEY REPLACED IT WITH THE SAME SENSOR AND SAID THAT NISSANS DEVELOPMENT AND RESEARCH DEPT. WAS SHUT DOWN THAT THEY ARE THE ONES TO FIGURE THE ISSUE OUT BUT THEY REPLACED WITH SAME SENSOR AND SAID IT COULD HAPPEN AGAIN WITHIN 6 MONTHS TO A YEAR FROM THE HEAT.
Corrective Action:
GOING DOWN A BUSY ROAD AT 45 MILES PER HOUR MY CAR STOPPED COMPLETELY AND STARTED BEEPING AND A WARNING LIGHT CAME UP ON THE DASHBOARD WITH A BIG EXCLAMATION POINT. THERE WAS NOTHING IN FRONT OF MY CAR NO OTHER CARS AND IT COMPLETELY STOPPED ON ITS OWN. I TOOK IT TO THE DEALERSHIP BECAUSE I WAS SCARED TO DRIVE MY CAR AND THEY SAID THE SENSOR WAS FAULTY THEY REPLACED IT WITH THE SAME SENSOR AND SAID THAT NISSANS DEVELOPMENT AND RESEARCH DEPT. WAS SHUT DOWN THAT THEY ARE THE ONES TO FIGURE THE ISSUE OUT BUT THEY REPLACED WITH SAME SENSOR AND SAID IT COULD HAPPEN AGAIN WITHIN 6 MONTHS TO A YEAR FROM THE HEAT.
Additional Notes:
GOING DOWN A BUSY ROAD AT 45 MILES PER HOUR MY CAR STOPPED COMPLETELY AND STARTED BEEPING AND A WARNING LIGHT CAME UP ON THE DASHBOARD WITH A BIG EXCLAMATION POINT. THERE WAS NOTHING IN FRONT OF MY CAR NO OTHER CARS AND IT COMPLETELY STOPPED ON ITS OWN. I TOOK IT TO THE DEALERSHIP BECAUSE I WAS SCARED TO DRIVE MY CAR AND THEY SAID THE SENSOR WAS FAULTY THEY REPLACED IT WITH THE SAME SENSOR AND SAID THAT NISSANS DEVELOPMENT AND RESEARCH DEPT. WAS SHUT DOWN THAT THEY ARE THE ONES TO FIGURE THE ISSUE OUT BUT THEY REPLACED WITH SAME SENSOR AND SAID IT COULD HAPPEN AGAIN WITHIN 6 MONTHS TO A YEAR FROM THE HEAT.
Mfg Campaign: 11394936
Recall Date: Feb 6, 2021
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING MY CAR JUST SHUTS OFF FOR NO REASON IT HAS HAPPENED SEVERAL TIME NOW
Corrective Action:
WHEN DRIVING MY CAR JUST SHUTS OFF FOR NO REASON IT HAS HAPPENED SEVERAL TIME NOW
Additional Notes:
WHEN DRIVING MY CAR JUST SHUTS OFF FOR NO REASON IT HAS HAPPENED SEVERAL TIME NOW
Mfg Campaign: 11391128
Recall Date: Feb 1, 2021
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN DRIVING MY CAR JUST SHUTS OFF FOR NO REASON IT HAS HAPPENED SEVERAL TIME NOW
Corrective Action:
WHEN DRIVING MY CAR JUST SHUTS OFF FOR NO REASON IT HAS HAPPENED SEVERAL TIME NOW
Additional Notes:
WHEN DRIVING MY CAR JUST SHUTS OFF FOR NO REASON IT HAS HAPPENED SEVERAL TIME NOW
Mfg Campaign: 11391128
Recall Date: Feb 1, 2021
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AEB (AUTOMATIC EMERGENCY BRAKING) LIGHT RANDOMLY COMES WHICH MEANS AEB FUNCTION HAS BEEN TURNED OFF. THIS ACTION DISABLES INTELLIGENT CRUISE CONTROL WHICH RELIES ON AEB TO AUTOMATICALLY SLOW THE CAR IF IT ENCOUNTERS A SLOWER VEHICLE AHEAD. ONLY HAD THE CAR A WEEK OR SO, BOUGHT USED WITH 40,000 MILES ON IT FROM ENTERPRISE CAR RENTAL. READING THE WEB INDICATES THIS COULD BE AN ISSUE IF YOU ARE DRIVING WITH CRUISE CONTROL ENABLED AND THEN CRUISE CONTROL IS RANDOMLY TURNED OFF DUE TO FAULTY (BOSCH?) RADAR SENSOR. VEHICLES WITH AEB SHOULD HAVE A MEANS TO TURN AEB OFF WITHOUT DISABLING FEATURES SUCH AS CRUISE CONTROL. CRUISE CONTROL FEATURE IS PRETTY STANDARD AND HAS BEEN AROUND FOR YEARS. SHOULD NOT DISABLE IT SIMPLY DUE TO NEW GOVERNMENTAL SAFETY REQUIREMENTS.
Corrective Action:
AEB (AUTOMATIC EMERGENCY BRAKING) LIGHT RANDOMLY COMES WHICH MEANS AEB FUNCTION HAS BEEN TURNED OFF. THIS ACTION DISABLES INTELLIGENT CRUISE CONTROL WHICH RELIES ON AEB TO AUTOMATICALLY SLOW THE CAR IF IT ENCOUNTERS A SLOWER VEHICLE AHEAD. ONLY HAD THE CAR A WEEK OR SO, BOUGHT USED WITH 40,000 MILES ON IT FROM ENTERPRISE CAR RENTAL. READING THE WEB INDICATES THIS COULD BE AN ISSUE IF YOU ARE DRIVING WITH CRUISE CONTROL ENABLED AND THEN CRUISE CONTROL IS RANDOMLY TURNED OFF DUE TO FAULTY (BOSCH?) RADAR SENSOR. VEHICLES WITH AEB SHOULD HAVE A MEANS TO TURN AEB OFF WITHOUT DISABLING FEATURES SUCH AS CRUISE CONTROL. CRUISE CONTROL FEATURE IS PRETTY STANDARD AND HAS BEEN AROUND FOR YEARS. SHOULD NOT DISABLE IT SIMPLY DUE TO NEW GOVERNMENTAL SAFETY REQUIREMENTS.
Additional Notes:
AEB (AUTOMATIC EMERGENCY BRAKING) LIGHT RANDOMLY COMES WHICH MEANS AEB FUNCTION HAS BEEN TURNED OFF. THIS ACTION DISABLES INTELLIGENT CRUISE CONTROL WHICH RELIES ON AEB TO AUTOMATICALLY SLOW THE CAR IF IT ENCOUNTERS A SLOWER VEHICLE AHEAD. ONLY HAD THE CAR A WEEK OR SO, BOUGHT USED WITH 40,000 MILES ON IT FROM ENTERPRISE CAR RENTAL. READING THE WEB INDICATES THIS COULD BE AN ISSUE IF YOU ARE DRIVING WITH CRUISE CONTROL ENABLED AND THEN CRUISE CONTROL IS RANDOMLY TURNED OFF DUE TO FAULTY (BOSCH?) RADAR SENSOR. VEHICLES WITH AEB SHOULD HAVE A MEANS TO TURN AEB OFF WITHOUT DISABLING FEATURES SUCH AS CRUISE CONTROL. CRUISE CONTROL FEATURE IS PRETTY STANDARD AND HAS BEEN AROUND FOR YEARS. SHOULD NOT DISABLE IT SIMPLY DUE TO NEW GOVERNMENTAL SAFETY REQUIREMENTS.
Mfg Campaign: 11386498
Recall Date: Jan 4, 2021
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AEB (AUTOMATIC EMERGENCY BRAKING) LIGHT RANDOMLY COMES WHICH MEANS AEB FUNCTION HAS BEEN TURNED OFF. THIS ACTION DISABLES INTELLIGENT CRUISE CONTROL WHICH RELIES ON AEB TO AUTOMATICALLY SLOW THE CAR IF IT ENCOUNTERS A SLOWER VEHICLE AHEAD. ONLY HAD THE CAR A WEEK OR SO, BOUGHT USED WITH 40,000 MILES ON IT FROM ENTERPRISE CAR RENTAL. READING THE WEB INDICATES THIS COULD BE AN ISSUE IF YOU ARE DRIVING WITH CRUISE CONTROL ENABLED AND THEN CRUISE CONTROL IS RANDOMLY TURNED OFF DUE TO FAULTY (BOSCH?) RADAR SENSOR. VEHICLES WITH AEB SHOULD HAVE A MEANS TO TURN AEB OFF WITHOUT DISABLING FEATURES SUCH AS CRUISE CONTROL. CRUISE CONTROL FEATURE IS PRETTY STANDARD AND HAS BEEN AROUND FOR YEARS. SHOULD NOT DISABLE IT SIMPLY DUE TO NEW GOVERNMENTAL SAFETY REQUIREMENTS.
Corrective Action:
AEB (AUTOMATIC EMERGENCY BRAKING) LIGHT RANDOMLY COMES WHICH MEANS AEB FUNCTION HAS BEEN TURNED OFF. THIS ACTION DISABLES INTELLIGENT CRUISE CONTROL WHICH RELIES ON AEB TO AUTOMATICALLY SLOW THE CAR IF IT ENCOUNTERS A SLOWER VEHICLE AHEAD. ONLY HAD THE CAR A WEEK OR SO, BOUGHT USED WITH 40,000 MILES ON IT FROM ENTERPRISE CAR RENTAL. READING THE WEB INDICATES THIS COULD BE AN ISSUE IF YOU ARE DRIVING WITH CRUISE CONTROL ENABLED AND THEN CRUISE CONTROL IS RANDOMLY TURNED OFF DUE TO FAULTY (BOSCH?) RADAR SENSOR. VEHICLES WITH AEB SHOULD HAVE A MEANS TO TURN AEB OFF WITHOUT DISABLING FEATURES SUCH AS CRUISE CONTROL. CRUISE CONTROL FEATURE IS PRETTY STANDARD AND HAS BEEN AROUND FOR YEARS. SHOULD NOT DISABLE IT SIMPLY DUE TO NEW GOVERNMENTAL SAFETY REQUIREMENTS.
Additional Notes:
AEB (AUTOMATIC EMERGENCY BRAKING) LIGHT RANDOMLY COMES WHICH MEANS AEB FUNCTION HAS BEEN TURNED OFF. THIS ACTION DISABLES INTELLIGENT CRUISE CONTROL WHICH RELIES ON AEB TO AUTOMATICALLY SLOW THE CAR IF IT ENCOUNTERS A SLOWER VEHICLE AHEAD. ONLY HAD THE CAR A WEEK OR SO, BOUGHT USED WITH 40,000 MILES ON IT FROM ENTERPRISE CAR RENTAL. READING THE WEB INDICATES THIS COULD BE AN ISSUE IF YOU ARE DRIVING WITH CRUISE CONTROL ENABLED AND THEN CRUISE CONTROL IS RANDOMLY TURNED OFF DUE TO FAULTY (BOSCH?) RADAR SENSOR. VEHICLES WITH AEB SHOULD HAVE A MEANS TO TURN AEB OFF WITHOUT DISABLING FEATURES SUCH AS CRUISE CONTROL. CRUISE CONTROL FEATURE IS PRETTY STANDARD AND HAS BEEN AROUND FOR YEARS. SHOULD NOT DISABLE IT SIMPLY DUE TO NEW GOVERNMENTAL SAFETY REQUIREMENTS.
Mfg Campaign: 11386498
Recall Date: Jan 4, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
AEB (AUTOMATIC EMERGENCY BRAKING) LIGHT RANDOMLY COMES WHICH MEANS AEB FUNCTION HAS BEEN TURNED OFF. THIS ACTION DISABLES INTELLIGENT CRUISE CONTROL WHICH RELIES ON AEB TO AUTOMATICALLY SLOW THE CAR IF IT ENCOUNTERS A SLOWER VEHICLE AHEAD. ONLY HAD THE CAR A WEEK OR SO, BOUGHT USED WITH 40,000 MILES ON IT FROM ENTERPRISE CAR RENTAL. READING THE WEB INDICATES THIS COULD BE AN ISSUE IF YOU ARE DRIVING WITH CRUISE CONTROL ENABLED AND THEN CRUISE CONTROL IS RANDOMLY TURNED OFF DUE TO FAULTY (BOSCH?) RADAR SENSOR. VEHICLES WITH AEB SHOULD HAVE A MEANS TO TURN AEB OFF WITHOUT DISABLING FEATURES SUCH AS CRUISE CONTROL. CRUISE CONTROL FEATURE IS PRETTY STANDARD AND HAS BEEN AROUND FOR YEARS. SHOULD NOT DISABLE IT SIMPLY DUE TO NEW GOVERNMENTAL SAFETY REQUIREMENTS.
Corrective Action:
AEB (AUTOMATIC EMERGENCY BRAKING) LIGHT RANDOMLY COMES WHICH MEANS AEB FUNCTION HAS BEEN TURNED OFF. THIS ACTION DISABLES INTELLIGENT CRUISE CONTROL WHICH RELIES ON AEB TO AUTOMATICALLY SLOW THE CAR IF IT ENCOUNTERS A SLOWER VEHICLE AHEAD. ONLY HAD THE CAR A WEEK OR SO, BOUGHT USED WITH 40,000 MILES ON IT FROM ENTERPRISE CAR RENTAL. READING THE WEB INDICATES THIS COULD BE AN ISSUE IF YOU ARE DRIVING WITH CRUISE CONTROL ENABLED AND THEN CRUISE CONTROL IS RANDOMLY TURNED OFF DUE TO FAULTY (BOSCH?) RADAR SENSOR. VEHICLES WITH AEB SHOULD HAVE A MEANS TO TURN AEB OFF WITHOUT DISABLING FEATURES SUCH AS CRUISE CONTROL. CRUISE CONTROL FEATURE IS PRETTY STANDARD AND HAS BEEN AROUND FOR YEARS. SHOULD NOT DISABLE IT SIMPLY DUE TO NEW GOVERNMENTAL SAFETY REQUIREMENTS.
Additional Notes:
AEB (AUTOMATIC EMERGENCY BRAKING) LIGHT RANDOMLY COMES WHICH MEANS AEB FUNCTION HAS BEEN TURNED OFF. THIS ACTION DISABLES INTELLIGENT CRUISE CONTROL WHICH RELIES ON AEB TO AUTOMATICALLY SLOW THE CAR IF IT ENCOUNTERS A SLOWER VEHICLE AHEAD. ONLY HAD THE CAR A WEEK OR SO, BOUGHT USED WITH 40,000 MILES ON IT FROM ENTERPRISE CAR RENTAL. READING THE WEB INDICATES THIS COULD BE AN ISSUE IF YOU ARE DRIVING WITH CRUISE CONTROL ENABLED AND THEN CRUISE CONTROL IS RANDOMLY TURNED OFF DUE TO FAULTY (BOSCH?) RADAR SENSOR. VEHICLES WITH AEB SHOULD HAVE A MEANS TO TURN AEB OFF WITHOUT DISABLING FEATURES SUCH AS CRUISE CONTROL. CRUISE CONTROL FEATURE IS PRETTY STANDARD AND HAS BEEN AROUND FOR YEARS. SHOULD NOT DISABLE IT SIMPLY DUE TO NEW GOVERNMENTAL SAFETY REQUIREMENTS.
Mfg Campaign: 11386498
Recall Date: Jan 4, 2021
Nissan North America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 NISSAN PATHFINDER. THE CONTACT STATED THAT AT START-UP THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO PINNACLE NISSAN (7601 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260) WHERE THE MECHANIC INFORMED HIM THAT HE COULD SMELL FUEL COMING FROM THE VEHICLE AND THAT THE ISSUE WAS DUE TO A LOOSE GAS CAP. UPON RETURN OF THE VEHICLE, THE CONTACT CONTINUED TO SMELL A FUEL ODOR COMING FROM THE VEHICLE AND DECIDED TO BUY A NEW GAS CAP. THE CONTACT THEN STATED THAT WHILE HIS WIFE WAS DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, HIS WIFE AND THE OTHER OCCUPANTS IN THE VEHICLE ALL RECEIVED HEADACHES DUE TO THE STRONG FUEL ODOR COMING FROM THE VEHICLE. A FEW DAYS LATER THE CONTACT TOOK THE VEHICLE TO FLAGSTAFF NISSAN (4960 E MARKETPLACE DR, FLAGSTAFF, AZ 86004) WHERE HE WAS INFORMED THAT FUEL WAS LEAKING FROM THE FUEL TANK. THE CONTACT WAS INFORMED THAT THE FUEL TANK, THE FUEL O RING, AND OTHER PARTS IN AND AROUND THE GAS TANK NEEDED TO BE REPLACED. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT WAS INFORMED THAT HE WOULD RECEIVE A CALL BACK AND HAD YET TO HEAR FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 NISSAN PATHFINDER. THE CONTACT STATED THAT AT START-UP THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO PINNACLE NISSAN (7601 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260) WHERE THE MECHANIC INFORMED HIM THAT HE COULD SMELL FUEL COMING FROM THE VEHICLE AND THAT THE ISSUE WAS DUE TO A LOOSE GAS CAP. UPON RETURN OF THE VEHICLE, THE CONTACT CONTINUED TO SMELL A FUEL ODOR COMING FROM THE VEHICLE AND DECIDED TO BUY A NEW GAS CAP. THE CONTACT THEN STATED THAT WHILE HIS WIFE WAS DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, HIS WIFE AND THE OTHER OCCUPANTS IN THE VEHICLE ALL RECEIVED HEADACHES DUE TO THE STRONG FUEL ODOR COMING FROM THE VEHICLE. A FEW DAYS LATER THE CONTACT TOOK THE VEHICLE TO FLAGSTAFF NISSAN (4960 E MARKETPLACE DR, FLAGSTAFF, AZ 86004) WHERE HE WAS INFORMED THAT FUEL WAS LEAKING FROM THE FUEL TANK. THE CONTACT WAS INFORMED THAT THE FUEL TANK, THE FUEL O RING, AND OTHER PARTS IN AND AROUND THE GAS TANK NEEDED TO BE REPLACED. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT WAS INFORMED THAT HE WOULD RECEIVE A CALL BACK AND HAD YET TO HEAR FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 NISSAN PATHFINDER. THE CONTACT STATED THAT AT START-UP THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO PINNACLE NISSAN (7601 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260) WHERE THE MECHANIC INFORMED HIM THAT HE COULD SMELL FUEL COMING FROM THE VEHICLE AND THAT THE ISSUE WAS DUE TO A LOOSE GAS CAP. UPON RETURN OF THE VEHICLE, THE CONTACT CONTINUED TO SMELL A FUEL ODOR COMING FROM THE VEHICLE AND DECIDED TO BUY A NEW GAS CAP. THE CONTACT THEN STATED THAT WHILE HIS WIFE WAS DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, HIS WIFE AND THE OTHER OCCUPANTS IN THE VEHICLE ALL RECEIVED HEADACHES DUE TO THE STRONG FUEL ODOR COMING FROM THE VEHICLE. A FEW DAYS LATER THE CONTACT TOOK THE VEHICLE TO FLAGSTAFF NISSAN (4960 E MARKETPLACE DR, FLAGSTAFF, AZ 86004) WHERE HE WAS INFORMED THAT FUEL WAS LEAKING FROM THE FUEL TANK. THE CONTACT WAS INFORMED THAT THE FUEL TANK, THE FUEL O RING, AND OTHER PARTS IN AND AROUND THE GAS TANK NEEDED TO BE REPLACED. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT WAS INFORMED THAT HE WOULD RECEIVE A CALL BACK AND HAD YET TO HEAR FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Mfg Campaign: 11362401
Recall Date: Oct 2, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LIFT GATE WILL NOT OPEN. HAD SAME PROBLEM WITH 2015 SAME MODEL (NO LONGER OWN)
Corrective Action:
LIFT GATE WILL NOT OPEN. HAD SAME PROBLEM WITH 2015 SAME MODEL (NO LONGER OWN)
Additional Notes:
LIFT GATE WILL NOT OPEN. HAD SAME PROBLEM WITH 2015 SAME MODEL (NO LONGER OWN)
Mfg Campaign: 11353636
Recall Date: Sep 8, 2020
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
AS I WAS IN THE DRIVETHRU WITH THE CAR IDLING, IT STARTED TO SHAKE AND IT FELT LIKE A THUMPING GOING ON. I PUT THERE CAR IN PARK AND IT KEPT GOING FOR ABOUT S MINUTE OR TWO BEFORE IT STOPPED. THIS IS NOT THE FIRST TIME IT HAPPENS. *TR
Corrective Action:
AS I WAS IN THE DRIVETHRU WITH THE CAR IDLING, IT STARTED TO SHAKE AND IT FELT LIKE A THUMPING GOING ON. I PUT THERE CAR IN PARK AND IT KEPT GOING FOR ABOUT S MINUTE OR TWO BEFORE IT STOPPED. THIS IS NOT THE FIRST TIME IT HAPPENS. *TR
Additional Notes:
AS I WAS IN THE DRIVETHRU WITH THE CAR IDLING, IT STARTED TO SHAKE AND IT FELT LIKE A THUMPING GOING ON. I PUT THERE CAR IN PARK AND IT KEPT GOING FOR ABOUT S MINUTE OR TWO BEFORE IT STOPPED. THIS IS NOT THE FIRST TIME IT HAPPENS. *TR
Mfg Campaign: 11330258
Recall Date: Jun 23, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AS I WAS IN THE DRIVETHRU WITH THE CAR IDLING, IT STARTED TO SHAKE AND IT FELT LIKE A THUMPING GOING ON. I PUT THERE CAR IN PARK AND IT KEPT GOING FOR ABOUT S MINUTE OR TWO BEFORE IT STOPPED. THIS IS NOT THE FIRST TIME IT HAPPENS. *TR
Corrective Action:
AS I WAS IN THE DRIVETHRU WITH THE CAR IDLING, IT STARTED TO SHAKE AND IT FELT LIKE A THUMPING GOING ON. I PUT THERE CAR IN PARK AND IT KEPT GOING FOR ABOUT S MINUTE OR TWO BEFORE IT STOPPED. THIS IS NOT THE FIRST TIME IT HAPPENS. *TR
Additional Notes:
AS I WAS IN THE DRIVETHRU WITH THE CAR IDLING, IT STARTED TO SHAKE AND IT FELT LIKE A THUMPING GOING ON. I PUT THERE CAR IN PARK AND IT KEPT GOING FOR ABOUT S MINUTE OR TWO BEFORE IT STOPPED. THIS IS NOT THE FIRST TIME IT HAPPENS. *TR
Mfg Campaign: 11330258
Recall Date: Jun 23, 2020
Nissan North America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
BACK UP CAMERA IS NOT WORKING. *TR
Corrective Action:
BACK UP CAMERA IS NOT WORKING. *TR
Additional Notes:
BACK UP CAMERA IS NOT WORKING. *TR
Mfg Campaign: 11327539
Recall Date: Jun 6, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WENT OUT TO MY CAR, WHICH WAS PARKED OVERNIGHT IN FRONT OF MY HOUSE - LOCKED- AND AFTER I STARTED THE CAR, SOMEONE HAD CHANGED MY HEAT SETTINGS TO 85 AND CHANGED ALL OF MY RADIO SETTINGS. *TR
Corrective Action:
I WENT OUT TO MY CAR, WHICH WAS PARKED OVERNIGHT IN FRONT OF MY HOUSE - LOCKED- AND AFTER I STARTED THE CAR, SOMEONE HAD CHANGED MY HEAT SETTINGS TO 85 AND CHANGED ALL OF MY RADIO SETTINGS. *TR
Additional Notes:
I WENT OUT TO MY CAR, WHICH WAS PARKED OVERNIGHT IN FRONT OF MY HOUSE - LOCKED- AND AFTER I STARTED THE CAR, SOMEONE HAD CHANGED MY HEAT SETTINGS TO 85 AND CHANGED ALL OF MY RADIO SETTINGS. *TR
Mfg Campaign: 11324646
Recall Date: May 15, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE PURCHASED A BRAND NEW NISSAN PATHFINDER 2019 IN MARCH AND TODAY AS WE WERE DRIVING DOWN THE FREEWAY WITH NO CARS TO THE FRONT OF US OUR SUNROOF EXPLODED THROWING GLASS EVERYWHERE OFF THE BACK OF THE VEHICLE. THANK GOODNESS WE HAD THE INSIDE VISOR CLOSED OTHERWISE IT WOULD HAVE ALL COME IN AND HIT MY 4 YEAR OLD WHO WAS SITTING IN THE BACK SEAT. WHEN I CONTACTED THE NISSAN DEALERSHIP WE PURCHASED THE VEHICLE FROM THE SERVICE REP SAID IT WAS A ROCK AND THERE IS NOTHING NISSAN CAN DO ABOUT IT. DIDN'T EVEN LISTEN TO THE FACT THERE WERE NO CARS IN FRONT OF US AND THE SUNROOF EXPLODED OUTWARD NOT IN. THE EXPLOSION ABSOLUTELY TERRIFIED MY HUSBAND, SON AND MYSELF AS IT SOUNDED LIKE A GUN SHOT. I HAVE NO IDEA IF THE CHUNKS OF GLASS FLYING OFF THE BACK OF THE CAR ENDED UP HITTING ANY CARS THAT WERE BEHIND US. *TR
Corrective Action:
WE PURCHASED A BRAND NEW NISSAN PATHFINDER 2019 IN MARCH AND TODAY AS WE WERE DRIVING DOWN THE FREEWAY WITH NO CARS TO THE FRONT OF US OUR SUNROOF EXPLODED THROWING GLASS EVERYWHERE OFF THE BACK OF THE VEHICLE. THANK GOODNESS WE HAD THE INSIDE VISOR CLOSED OTHERWISE IT WOULD HAVE ALL COME IN AND HIT MY 4 YEAR OLD WHO WAS SITTING IN THE BACK SEAT. WHEN I CONTACTED THE NISSAN DEALERSHIP WE PURCHASED THE VEHICLE FROM THE SERVICE REP SAID IT WAS A ROCK AND THERE IS NOTHING NISSAN CAN DO ABOUT IT. DIDN'T EVEN LISTEN TO THE FACT THERE WERE NO CARS IN FRONT OF US AND THE SUNROOF EXPLODED OUTWARD NOT IN. THE EXPLOSION ABSOLUTELY TERRIFIED MY HUSBAND, SON AND MYSELF AS IT SOUNDED LIKE A GUN SHOT. I HAVE NO IDEA IF THE CHUNKS OF GLASS FLYING OFF THE BACK OF THE CAR ENDED UP HITTING ANY CARS THAT WERE BEHIND US. *TR
Additional Notes:
WE PURCHASED A BRAND NEW NISSAN PATHFINDER 2019 IN MARCH AND TODAY AS WE WERE DRIVING DOWN THE FREEWAY WITH NO CARS TO THE FRONT OF US OUR SUNROOF EXPLODED THROWING GLASS EVERYWHERE OFF THE BACK OF THE VEHICLE. THANK GOODNESS WE HAD THE INSIDE VISOR CLOSED OTHERWISE IT WOULD HAVE ALL COME IN AND HIT MY 4 YEAR OLD WHO WAS SITTING IN THE BACK SEAT. WHEN I CONTACTED THE NISSAN DEALERSHIP WE PURCHASED THE VEHICLE FROM THE SERVICE REP SAID IT WAS A ROCK AND THERE IS NOTHING NISSAN CAN DO ABOUT IT. DIDN'T EVEN LISTEN TO THE FACT THERE WERE NO CARS IN FRONT OF US AND THE SUNROOF EXPLODED OUTWARD NOT IN. THE EXPLOSION ABSOLUTELY TERRIFIED MY HUSBAND, SON AND MYSELF AS IT SOUNDED LIKE A GUN SHOT. I HAVE NO IDEA IF THE CHUNKS OF GLASS FLYING OFF THE BACK OF THE CAR ENDED UP HITTING ANY CARS THAT WERE BEHIND US. *TR
Mfg Campaign: 11324259
Recall Date: May 12, 2020
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNED A 2019 NISSAN PATHFINDER. THE CONTACT STATED THAT HER VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE TRAVELLING AT 60 MPH. THE CRASH CAUSED HER SEATBELT TO UNLATCH. THE CONTACT WAS ABLE TO BRACE HERSELF BUT HER SPINE WAS INJURED AND SHIFTED. THE CONTACT WAS NOT TRANSPORTED BY AN AMBULANCE BUT WENT TO URGENT CARE THAT SAME DAY AND THEN WENT TO ANOTHER DOCTOR FOR MORE XRAYS. THE CONTACT WAS UNSURE IF THE OTHER DRIVER WAS INJURED. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A BODY SHOP AND WAS DEEMED TOTALED. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 6,800. *DT*JB
Corrective Action:
TL* THE CONTACT OWNED A 2019 NISSAN PATHFINDER. THE CONTACT STATED THAT HER VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE TRAVELLING AT 60 MPH. THE CRASH CAUSED HER SEATBELT TO UNLATCH. THE CONTACT WAS ABLE TO BRACE HERSELF BUT HER SPINE WAS INJURED AND SHIFTED. THE CONTACT WAS NOT TRANSPORTED BY AN AMBULANCE BUT WENT TO URGENT CARE THAT SAME DAY AND THEN WENT TO ANOTHER DOCTOR FOR MORE XRAYS. THE CONTACT WAS UNSURE IF THE OTHER DRIVER WAS INJURED. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A BODY SHOP AND WAS DEEMED TOTALED. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 6,800. *DT*JB
Additional Notes:
TL* THE CONTACT OWNED A 2019 NISSAN PATHFINDER. THE CONTACT STATED THAT HER VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE TRAVELLING AT 60 MPH. THE CRASH CAUSED HER SEATBELT TO UNLATCH. THE CONTACT WAS ABLE TO BRACE HERSELF BUT HER SPINE WAS INJURED AND SHIFTED. THE CONTACT WAS NOT TRANSPORTED BY AN AMBULANCE BUT WENT TO URGENT CARE THAT SAME DAY AND THEN WENT TO ANOTHER DOCTOR FOR MORE XRAYS. THE CONTACT WAS UNSURE IF THE OTHER DRIVER WAS INJURED. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A BODY SHOP AND WAS DEEMED TOTALED. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 6,800. *DT*JB
Mfg Campaign: 11308761
Recall Date: Feb 12, 2020
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ON TAKE OFF THE VEHICLE ENGINE HAVE A SMALL KNOCKING.
Corrective Action:
ON TAKE OFF THE VEHICLE ENGINE HAVE A SMALL KNOCKING.
Additional Notes:
ON TAKE OFF THE VEHICLE ENGINE HAVE A SMALL KNOCKING.
Mfg Campaign: 11307792
Recall Date: Feb 7, 2020
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
OUR RENTER STATES THAT THE VEHICLE WAS GREAT UP UNTIL THE INCIDENT. STATES THAT THEY FILLED THE VEHICLE UP WITH GAS AROUND 4PM BEFORE PARKING IT JUST OUT IN FRONT OF WHERE THEY WERE STAYING. AT 1AM THEY WERE AWOKEN BY A DISTURBANCE OUTSIDE AND SOMEONE BANGING ON THEIR DOOR TELLING THEM THEY NEEDED TO COME OUTSIDE - WHEN HE ARRIVED HE NOTICED THE VEHICLE COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT ARRIVED BUT IT TOOK ALMOST AN HOUR, PER RENTER, TO PUT OUT THE FLAMES AS THE VEHICLE KEPT LEAKING GASOLINE. APPARENTLY THERE IS A WITNESS TO THE BEGINNING OF THE FIRE FROM A [XXX] ([XXX]) WHO HEARD THE VEHICLE'S HORN AND OBSERVED NO ONE IN THE VEHICLE AND THEN THERE WAS AN "EXPLOSION" AS IT CAUGHT FIRE (POTENTIAL ALARM?) THE FIRE REPORT CONFIRMS THAT OUR RENTAL VEHICLE CAUGHT FIRE. THEY INDICATE THAT THE FIRE WAS "MECHANICAL MALFUNCTION" AND "UNINTENTIONAL." THE VEHICLE WAS PARKED AND UNOCCUPIED AT THE TIME OF COMBUSTION. *** PLEASE CONTACT THE ADJUSTER WE HIRED TO ASSIST US WITH THIS MATTER. HIS NAME IS [XXX] WITH SEDGWICK CLAIMS MANAGEMENT SERVICES. PHONE: [XXX]. EMAIL: [XXX] THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
OUR RENTER STATES THAT THE VEHICLE WAS GREAT UP UNTIL THE INCIDENT. STATES THAT THEY FILLED THE VEHICLE UP WITH GAS AROUND 4PM BEFORE PARKING IT JUST OUT IN FRONT OF WHERE THEY WERE STAYING. AT 1AM THEY WERE AWOKEN BY A DISTURBANCE OUTSIDE AND SOMEONE BANGING ON THEIR DOOR TELLING THEM THEY NEEDED TO COME OUTSIDE - WHEN HE ARRIVED HE NOTICED THE VEHICLE COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT ARRIVED BUT IT TOOK ALMOST AN HOUR, PER RENTER, TO PUT OUT THE FLAMES AS THE VEHICLE KEPT LEAKING GASOLINE. APPARENTLY THERE IS A WITNESS TO THE BEGINNING OF THE FIRE FROM A [XXX] ([XXX]) WHO HEARD THE VEHICLE'S HORN AND OBSERVED NO ONE IN THE VEHICLE AND THEN THERE WAS AN "EXPLOSION" AS IT CAUGHT FIRE (POTENTIAL ALARM?) THE FIRE REPORT CONFIRMS THAT OUR RENTAL VEHICLE CAUGHT FIRE. THEY INDICATE THAT THE FIRE WAS "MECHANICAL MALFUNCTION" AND "UNINTENTIONAL." THE VEHICLE WAS PARKED AND UNOCCUPIED AT THE TIME OF COMBUSTION. *** PLEASE CONTACT THE ADJUSTER WE HIRED TO ASSIST US WITH THIS MATTER. HIS NAME IS [XXX] WITH SEDGWICK CLAIMS MANAGEMENT SERVICES. PHONE: [XXX]. EMAIL: [XXX] THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
OUR RENTER STATES THAT THE VEHICLE WAS GREAT UP UNTIL THE INCIDENT. STATES THAT THEY FILLED THE VEHICLE UP WITH GAS AROUND 4PM BEFORE PARKING IT JUST OUT IN FRONT OF WHERE THEY WERE STAYING. AT 1AM THEY WERE AWOKEN BY A DISTURBANCE OUTSIDE AND SOMEONE BANGING ON THEIR DOOR TELLING THEM THEY NEEDED TO COME OUTSIDE - WHEN HE ARRIVED HE NOTICED THE VEHICLE COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT ARRIVED BUT IT TOOK ALMOST AN HOUR, PER RENTER, TO PUT OUT THE FLAMES AS THE VEHICLE KEPT LEAKING GASOLINE. APPARENTLY THERE IS A WITNESS TO THE BEGINNING OF THE FIRE FROM A [XXX] ([XXX]) WHO HEARD THE VEHICLE'S HORN AND OBSERVED NO ONE IN THE VEHICLE AND THEN THERE WAS AN "EXPLOSION" AS IT CAUGHT FIRE (POTENTIAL ALARM?) THE FIRE REPORT CONFIRMS THAT OUR RENTAL VEHICLE CAUGHT FIRE. THEY INDICATE THAT THE FIRE WAS "MECHANICAL MALFUNCTION" AND "UNINTENTIONAL." THE VEHICLE WAS PARKED AND UNOCCUPIED AT THE TIME OF COMBUSTION. *** PLEASE CONTACT THE ADJUSTER WE HIRED TO ASSIST US WITH THIS MATTER. HIS NAME IS [XXX] WITH SEDGWICK CLAIMS MANAGEMENT SERVICES. PHONE: [XXX]. EMAIL: [XXX] THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11302509
Recall Date: Jan 28, 2020
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OUR RENTER STATES THAT THE VEHICLE WAS GREAT UP UNTIL THE INCIDENT. STATES THAT THEY FILLED THE VEHICLE UP WITH GAS AROUND 4PM BEFORE PARKING IT JUST OUT IN FRONT OF WHERE THEY WERE STAYING. AT 1AM THEY WERE AWOKEN BY A DISTURBANCE OUTSIDE AND SOMEONE BANGING ON THEIR DOOR TELLING THEM THEY NEEDED TO COME OUTSIDE - WHEN HE ARRIVED HE NOTICED THE VEHICLE COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT ARRIVED BUT IT TOOK ALMOST AN HOUR, PER RENTER, TO PUT OUT THE FLAMES AS THE VEHICLE KEPT LEAKING GASOLINE. APPARENTLY THERE IS A WITNESS TO THE BEGINNING OF THE FIRE FROM A [XXX] ([XXX]) WHO HEARD THE VEHICLE'S HORN AND OBSERVED NO ONE IN THE VEHICLE AND THEN THERE WAS AN "EXPLOSION" AS IT CAUGHT FIRE (POTENTIAL ALARM?) THE FIRE REPORT CONFIRMS THAT OUR RENTAL VEHICLE CAUGHT FIRE. THEY INDICATE THAT THE FIRE WAS "MECHANICAL MALFUNCTION" AND "UNINTENTIONAL." THE VEHICLE WAS PARKED AND UNOCCUPIED AT THE TIME OF COMBUSTION. *** PLEASE CONTACT THE ADJUSTER WE HIRED TO ASSIST US WITH THIS MATTER. HIS NAME IS [XXX] WITH SEDGWICK CLAIMS MANAGEMENT SERVICES. PHONE: [XXX]. EMAIL: [XXX] THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
OUR RENTER STATES THAT THE VEHICLE WAS GREAT UP UNTIL THE INCIDENT. STATES THAT THEY FILLED THE VEHICLE UP WITH GAS AROUND 4PM BEFORE PARKING IT JUST OUT IN FRONT OF WHERE THEY WERE STAYING. AT 1AM THEY WERE AWOKEN BY A DISTURBANCE OUTSIDE AND SOMEONE BANGING ON THEIR DOOR TELLING THEM THEY NEEDED TO COME OUTSIDE - WHEN HE ARRIVED HE NOTICED THE VEHICLE COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT ARRIVED BUT IT TOOK ALMOST AN HOUR, PER RENTER, TO PUT OUT THE FLAMES AS THE VEHICLE KEPT LEAKING GASOLINE. APPARENTLY THERE IS A WITNESS TO THE BEGINNING OF THE FIRE FROM A [XXX] ([XXX]) WHO HEARD THE VEHICLE'S HORN AND OBSERVED NO ONE IN THE VEHICLE AND THEN THERE WAS AN "EXPLOSION" AS IT CAUGHT FIRE (POTENTIAL ALARM?) THE FIRE REPORT CONFIRMS THAT OUR RENTAL VEHICLE CAUGHT FIRE. THEY INDICATE THAT THE FIRE WAS "MECHANICAL MALFUNCTION" AND "UNINTENTIONAL." THE VEHICLE WAS PARKED AND UNOCCUPIED AT THE TIME OF COMBUSTION. *** PLEASE CONTACT THE ADJUSTER WE HIRED TO ASSIST US WITH THIS MATTER. HIS NAME IS [XXX] WITH SEDGWICK CLAIMS MANAGEMENT SERVICES. PHONE: [XXX]. EMAIL: [XXX] THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
OUR RENTER STATES THAT THE VEHICLE WAS GREAT UP UNTIL THE INCIDENT. STATES THAT THEY FILLED THE VEHICLE UP WITH GAS AROUND 4PM BEFORE PARKING IT JUST OUT IN FRONT OF WHERE THEY WERE STAYING. AT 1AM THEY WERE AWOKEN BY A DISTURBANCE OUTSIDE AND SOMEONE BANGING ON THEIR DOOR TELLING THEM THEY NEEDED TO COME OUTSIDE - WHEN HE ARRIVED HE NOTICED THE VEHICLE COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT ARRIVED BUT IT TOOK ALMOST AN HOUR, PER RENTER, TO PUT OUT THE FLAMES AS THE VEHICLE KEPT LEAKING GASOLINE. APPARENTLY THERE IS A WITNESS TO THE BEGINNING OF THE FIRE FROM A [XXX] ([XXX]) WHO HEARD THE VEHICLE'S HORN AND OBSERVED NO ONE IN THE VEHICLE AND THEN THERE WAS AN "EXPLOSION" AS IT CAUGHT FIRE (POTENTIAL ALARM?) THE FIRE REPORT CONFIRMS THAT OUR RENTAL VEHICLE CAUGHT FIRE. THEY INDICATE THAT THE FIRE WAS "MECHANICAL MALFUNCTION" AND "UNINTENTIONAL." THE VEHICLE WAS PARKED AND UNOCCUPIED AT THE TIME OF COMBUSTION. *** PLEASE CONTACT THE ADJUSTER WE HIRED TO ASSIST US WITH THIS MATTER. HIS NAME IS [XXX] WITH SEDGWICK CLAIMS MANAGEMENT SERVICES. PHONE: [XXX]. EMAIL: [XXX] THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11302509
Recall Date: Jan 28, 2020
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
OUR RENTER STATES THAT THE VEHICLE WAS GREAT UP UNTIL THE INCIDENT. STATES THAT THEY FILLED THE VEHICLE UP WITH GAS AROUND 4PM BEFORE PARKING IT JUST OUT IN FRONT OF WHERE THEY WERE STAYING. AT 1AM THEY WERE AWOKEN BY A DISTURBANCE OUTSIDE AND SOMEONE BANGING ON THEIR DOOR TELLING THEM THEY NEEDED TO COME OUTSIDE - WHEN HE ARRIVED HE NOTICED THE VEHICLE COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT ARRIVED BUT IT TOOK ALMOST AN HOUR, PER RENTER, TO PUT OUT THE FLAMES AS THE VEHICLE KEPT LEAKING GASOLINE. APPARENTLY THERE IS A WITNESS TO THE BEGINNING OF THE FIRE FROM A [XXX] ([XXX]) WHO HEARD THE VEHICLE'S HORN AND OBSERVED NO ONE IN THE VEHICLE AND THEN THERE WAS AN "EXPLOSION" AS IT CAUGHT FIRE (POTENTIAL ALARM?) THE FIRE REPORT CONFIRMS THAT OUR RENTAL VEHICLE CAUGHT FIRE. THEY INDICATE THAT THE FIRE WAS "MECHANICAL MALFUNCTION" AND "UNINTENTIONAL." THE VEHICLE WAS PARKED AND UNOCCUPIED AT THE TIME OF COMBUSTION. *** PLEASE CONTACT THE ADJUSTER WE HIRED TO ASSIST US WITH THIS MATTER. HIS NAME IS [XXX] WITH SEDGWICK CLAIMS MANAGEMENT SERVICES. PHONE: [XXX]. EMAIL: [XXX] THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
OUR RENTER STATES THAT THE VEHICLE WAS GREAT UP UNTIL THE INCIDENT. STATES THAT THEY FILLED THE VEHICLE UP WITH GAS AROUND 4PM BEFORE PARKING IT JUST OUT IN FRONT OF WHERE THEY WERE STAYING. AT 1AM THEY WERE AWOKEN BY A DISTURBANCE OUTSIDE AND SOMEONE BANGING ON THEIR DOOR TELLING THEM THEY NEEDED TO COME OUTSIDE - WHEN HE ARRIVED HE NOTICED THE VEHICLE COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT ARRIVED BUT IT TOOK ALMOST AN HOUR, PER RENTER, TO PUT OUT THE FLAMES AS THE VEHICLE KEPT LEAKING GASOLINE. APPARENTLY THERE IS A WITNESS TO THE BEGINNING OF THE FIRE FROM A [XXX] ([XXX]) WHO HEARD THE VEHICLE'S HORN AND OBSERVED NO ONE IN THE VEHICLE AND THEN THERE WAS AN "EXPLOSION" AS IT CAUGHT FIRE (POTENTIAL ALARM?) THE FIRE REPORT CONFIRMS THAT OUR RENTAL VEHICLE CAUGHT FIRE. THEY INDICATE THAT THE FIRE WAS "MECHANICAL MALFUNCTION" AND "UNINTENTIONAL." THE VEHICLE WAS PARKED AND UNOCCUPIED AT THE TIME OF COMBUSTION. *** PLEASE CONTACT THE ADJUSTER WE HIRED TO ASSIST US WITH THIS MATTER. HIS NAME IS [XXX] WITH SEDGWICK CLAIMS MANAGEMENT SERVICES. PHONE: [XXX]. EMAIL: [XXX] THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
OUR RENTER STATES THAT THE VEHICLE WAS GREAT UP UNTIL THE INCIDENT. STATES THAT THEY FILLED THE VEHICLE UP WITH GAS AROUND 4PM BEFORE PARKING IT JUST OUT IN FRONT OF WHERE THEY WERE STAYING. AT 1AM THEY WERE AWOKEN BY A DISTURBANCE OUTSIDE AND SOMEONE BANGING ON THEIR DOOR TELLING THEM THEY NEEDED TO COME OUTSIDE - WHEN HE ARRIVED HE NOTICED THE VEHICLE COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT ARRIVED BUT IT TOOK ALMOST AN HOUR, PER RENTER, TO PUT OUT THE FLAMES AS THE VEHICLE KEPT LEAKING GASOLINE. APPARENTLY THERE IS A WITNESS TO THE BEGINNING OF THE FIRE FROM A [XXX] ([XXX]) WHO HEARD THE VEHICLE'S HORN AND OBSERVED NO ONE IN THE VEHICLE AND THEN THERE WAS AN "EXPLOSION" AS IT CAUGHT FIRE (POTENTIAL ALARM?) THE FIRE REPORT CONFIRMS THAT OUR RENTAL VEHICLE CAUGHT FIRE. THEY INDICATE THAT THE FIRE WAS "MECHANICAL MALFUNCTION" AND "UNINTENTIONAL." THE VEHICLE WAS PARKED AND UNOCCUPIED AT THE TIME OF COMBUSTION. *** PLEASE CONTACT THE ADJUSTER WE HIRED TO ASSIST US WITH THIS MATTER. HIS NAME IS [XXX] WITH SEDGWICK CLAIMS MANAGEMENT SERVICES. PHONE: [XXX]. EMAIL: [XXX] THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11302509
Recall Date: Jan 28, 2020
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TRAVELING I-80 FROM YORK, NE TO LINCOLN, NE. ON JUNE 3, 2019, 11:47 A.M. APPROX. 2 MILES WEST OF HWY 15 EXIT, WE HEAR A LOUD EXPLOSION AND THOUGHT A TIRE OR SOMETHING HIT OUR PATHFINDER. LUCKY NO OTHER VEHICLES WERE AROUND US AND THE WEATHER WAS HOT WITH CLEAR SKYS. I PULLED INTO A DIVIDED PORTION OF THE INTERSTATE AND INSPECTED THE CAR AND FOUND EVERYTHING OK. STARTED DOWN THE ROAD AGAIN AND WE HEARD PIECES OF SOMETHING ROLLING OFF OUR ROOF. I INSPECTED THE REAR SUNROOF, FOUND IT OK AND THEN STARTED PULLING BACK THE FRONT COVER OF THE SUNROOF AND REALIZED THE GLASS HAS SHATTERED. I IMMEDIATELY CALLED OUR SALESMAN AT NISSAN TO REPORT THE DAMAGE AND TO SEE IF IT WAS COVERED UNDER WARRANTY. HE SAID IT WOULD HAVE TO BE LOOKED AT AND WE COULD HAVE A LOANER TO USE IN THE MEAN TIME.
Corrective Action:
TRAVELING I-80 FROM YORK, NE TO LINCOLN, NE. ON JUNE 3, 2019, 11:47 A.M. APPROX. 2 MILES WEST OF HWY 15 EXIT, WE HEAR A LOUD EXPLOSION AND THOUGHT A TIRE OR SOMETHING HIT OUR PATHFINDER. LUCKY NO OTHER VEHICLES WERE AROUND US AND THE WEATHER WAS HOT WITH CLEAR SKYS. I PULLED INTO A DIVIDED PORTION OF THE INTERSTATE AND INSPECTED THE CAR AND FOUND EVERYTHING OK. STARTED DOWN THE ROAD AGAIN AND WE HEARD PIECES OF SOMETHING ROLLING OFF OUR ROOF. I INSPECTED THE REAR SUNROOF, FOUND IT OK AND THEN STARTED PULLING BACK THE FRONT COVER OF THE SUNROOF AND REALIZED THE GLASS HAS SHATTERED. I IMMEDIATELY CALLED OUR SALESMAN AT NISSAN TO REPORT THE DAMAGE AND TO SEE IF IT WAS COVERED UNDER WARRANTY. HE SAID IT WOULD HAVE TO BE LOOKED AT AND WE COULD HAVE A LOANER TO USE IN THE MEAN TIME.
Additional Notes:
TRAVELING I-80 FROM YORK, NE TO LINCOLN, NE. ON JUNE 3, 2019, 11:47 A.M. APPROX. 2 MILES WEST OF HWY 15 EXIT, WE HEAR A LOUD EXPLOSION AND THOUGHT A TIRE OR SOMETHING HIT OUR PATHFINDER. LUCKY NO OTHER VEHICLES WERE AROUND US AND THE WEATHER WAS HOT WITH CLEAR SKYS. I PULLED INTO A DIVIDED PORTION OF THE INTERSTATE AND INSPECTED THE CAR AND FOUND EVERYTHING OK. STARTED DOWN THE ROAD AGAIN AND WE HEARD PIECES OF SOMETHING ROLLING OFF OUR ROOF. I INSPECTED THE REAR SUNROOF, FOUND IT OK AND THEN STARTED PULLING BACK THE FRONT COVER OF THE SUNROOF AND REALIZED THE GLASS HAS SHATTERED. I IMMEDIATELY CALLED OUR SALESMAN AT NISSAN TO REPORT THE DAMAGE AND TO SEE IF IT WAS COVERED UNDER WARRANTY. HE SAID IT WOULD HAVE TO BE LOOKED AT AND WE COULD HAVE A LOANER TO USE IN THE MEAN TIME.
Mfg Campaign: 11221848
Recall Date: Jun 22, 2019
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury