Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019-2022 Bay Star, Bay Star Sport, Ventana, Dutch Star, New Aire, Canyon Star, 2019 Ventana LE, 2020-2022 Kountry Star, 2019-2020 Mountain Aire, London Aire, Essex, and 2021 Super Star vehicles. The wiring under the seats may be incorrectly secured, which can lead to a pinched wire in the seat adjustment mechanism and cause an electrical short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 11, 2022
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019-2021 London Aire, Dutch Star, Essex, King Aire, Mountain Aire, 2020-2021 Ventana, and 2021 New Aire recreational vehicles. The instrument cluster may intermittently go blank while the vehicle is in motion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21V-589
Recall Date: Sep 9, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019-2021 Bay Star, Ventana, New Aire, 2019-2020 Canyon Star, Bay Star Sport, Essex, King Aire, London Aire, Mountain Aire, 2018-2021 Dutch Star, 2020 Kountry Star, and 2019 Ventana LE recreational vehicles. The adhesive that bonds the vented portion of the window may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21E 047
Recall Date: Jul 27, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019 Mountain Aire, 2020-2021 New Aire, 2020-2022 Super Star, 2018-2021 Ventana, and Dutch Star vehicles equipped with certain Cummins diesel engines. The sealing washer may not seat correctly in the pilot boreholes, allowing the high-pressure fuel rail assembly to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Cummins 21E-032
Recall Date: Jul 2, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2017-2022 Dutch Star, 2017-2019 Mountain Aire, 2019-2021 Ventana and 2021 New Aire motorhomes. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Cummins 21E-032
Recall Date: May 20, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2021 Kountry Star and 2017-2021 Dutch Star motorhomes. The brake light switch may chafe against the windshield wiper mechanism, which could damage the brake light switch or it's wiring, and cause the brake lights to not illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 17, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2018-2019 Essex and New Aire, 2019 Dutch Star, London Aire, Mountain Aire, and Ventana motorhomes. The instrument panel brightness cannot be adjusted, possibly causing glare when driving at night. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20V-485
Recall Date: Aug 27, 2020
Newmar Corporation
Safety Issue:
Newmar Corporaton (Newmar) is recalling certain 2016-2019 Ventana LE, 2017-2020 Ventana, London Aire, Essex and Dutch Star, 2017-2019 Mountain Aire, 2018-2020 New Aire, and 2020 Kountry Star motorhomes that received the 'inspection-only' remedy from recall 19V-426. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20V-404
Recall Date: Jul 21, 2020
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2016-2019 Ventana LE and 2017-2019 Dutch Star, Essex, London Aire, Mountain Aire and Ventana, and 2018-2019 New Aire motorhomes built on a Daimler trucks chassis. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18V-852
Recall Date: Jun 7, 2019
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019 Newmar Dutch Star motorhomes. The brake pedal assembly may catch on the dash, preventing the brake pedal from fully releasing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 105, "Hydraulic and Electric Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 20, 2018
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2018-2019 Newmar Ventana LE, Mountain Aire, Essex, Ventana, Dutch Star, New Aire, London Aire and King Aire motorhomes. The affected vehicles have entry doors that have latch rods that may be improperly adjusted, allowing the door to open during transit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 6, 2018
Consumer Complaints
31 ComplaintsNewmar Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUGHT IT BEFORE THERE WAS A COMPLETE SEPARATION. IT IS OBVIOUS THE ADHESIVE THAT LIPPERT (WINDOW MANUFACTURER) IS DEFECTIVE. JAYCO HAS A SIMILAR PROBLEM: JAYCO, INC. (JAYCO) IS RECALLING CERTAIN 2020 MOTORIZED ALANTE, GREYHAWK, MELBOURNE, PRECEPT, REDHAWK, SENECA, ACCOLADE, EMBLEM, ESTEEM, ODYSSEY, QWEST, AND VISION RVS. THE ADHESIVE BOND BETWEEN THE GLASS AND THE METAL HINGE FRAME OF THE FRAMELESS CRANK OUT VENT AND EGRESS WINDOWS MAY FAIL WHICH WOULD THEN ALLOW THE GLASS TO DETACH AND FALL OUT. *TR
Corrective Action:
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUGHT IT BEFORE THERE WAS A COMPLETE SEPARATION. IT IS OBVIOUS THE ADHESIVE THAT LIPPERT (WINDOW MANUFACTURER) IS DEFECTIVE. JAYCO HAS A SIMILAR PROBLEM: JAYCO, INC. (JAYCO) IS RECALLING CERTAIN 2020 MOTORIZED ALANTE, GREYHAWK, MELBOURNE, PRECEPT, REDHAWK, SENECA, ACCOLADE, EMBLEM, ESTEEM, ODYSSEY, QWEST, AND VISION RVS. THE ADHESIVE BOND BETWEEN THE GLASS AND THE METAL HINGE FRAME OF THE FRAMELESS CRANK OUT VENT AND EGRESS WINDOWS MAY FAIL WHICH WOULD THEN ALLOW THE GLASS TO DETACH AND FALL OUT. *TR
Additional Notes:
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUGHT IT BEFORE THERE WAS A COMPLETE SEPARATION. IT IS OBVIOUS THE ADHESIVE THAT LIPPERT (WINDOW MANUFACTURER) IS DEFECTIVE. JAYCO HAS A SIMILAR PROBLEM: JAYCO, INC. (JAYCO) IS RECALLING CERTAIN 2020 MOTORIZED ALANTE, GREYHAWK, MELBOURNE, PRECEPT, REDHAWK, SENECA, ACCOLADE, EMBLEM, ESTEEM, ODYSSEY, QWEST, AND VISION RVS. THE ADHESIVE BOND BETWEEN THE GLASS AND THE METAL HINGE FRAME OF THE FRAMELESS CRANK OUT VENT AND EGRESS WINDOWS MAY FAIL WHICH WOULD THEN ALLOW THE GLASS TO DETACH AND FALL OUT. *TR
Mfg Campaign: 11328838
Recall Date: Jun 15, 2020
Newmar Corporation
Defect Description:
VISIBILITY
Potential Consequences:
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUGHT IT BEFORE THERE WAS A COMPLETE SEPARATION. IT IS OBVIOUS THE ADHESIVE THAT LIPPERT (WINDOW MANUFACTURER) IS DEFECTIVE. JAYCO HAS A SIMILAR PROBLEM: JAYCO, INC. (JAYCO) IS RECALLING CERTAIN 2020 MOTORIZED ALANTE, GREYHAWK, MELBOURNE, PRECEPT, REDHAWK, SENECA, ACCOLADE, EMBLEM, ESTEEM, ODYSSEY, QWEST, AND VISION RVS. THE ADHESIVE BOND BETWEEN THE GLASS AND THE METAL HINGE FRAME OF THE FRAMELESS CRANK OUT VENT AND EGRESS WINDOWS MAY FAIL WHICH WOULD THEN ALLOW THE GLASS TO DETACH AND FALL OUT. *TR
Corrective Action:
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUGHT IT BEFORE THERE WAS A COMPLETE SEPARATION. IT IS OBVIOUS THE ADHESIVE THAT LIPPERT (WINDOW MANUFACTURER) IS DEFECTIVE. JAYCO HAS A SIMILAR PROBLEM: JAYCO, INC. (JAYCO) IS RECALLING CERTAIN 2020 MOTORIZED ALANTE, GREYHAWK, MELBOURNE, PRECEPT, REDHAWK, SENECA, ACCOLADE, EMBLEM, ESTEEM, ODYSSEY, QWEST, AND VISION RVS. THE ADHESIVE BOND BETWEEN THE GLASS AND THE METAL HINGE FRAME OF THE FRAMELESS CRANK OUT VENT AND EGRESS WINDOWS MAY FAIL WHICH WOULD THEN ALLOW THE GLASS TO DETACH AND FALL OUT. *TR
Additional Notes:
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUGHT IT BEFORE THERE WAS A COMPLETE SEPARATION. IT IS OBVIOUS THE ADHESIVE THAT LIPPERT (WINDOW MANUFACTURER) IS DEFECTIVE. JAYCO HAS A SIMILAR PROBLEM: JAYCO, INC. (JAYCO) IS RECALLING CERTAIN 2020 MOTORIZED ALANTE, GREYHAWK, MELBOURNE, PRECEPT, REDHAWK, SENECA, ACCOLADE, EMBLEM, ESTEEM, ODYSSEY, QWEST, AND VISION RVS. THE ADHESIVE BOND BETWEEN THE GLASS AND THE METAL HINGE FRAME OF THE FRAMELESS CRANK OUT VENT AND EGRESS WINDOWS MAY FAIL WHICH WOULD THEN ALLOW THE GLASS TO DETACH AND FALL OUT. *TR
Mfg Campaign: 11328838
Recall Date: Jun 15, 2020
Newmar Corporation
Defect Description:
STRUCTURE
Potential Consequences:
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUGHT IT BEFORE THERE WAS A COMPLETE SEPARATION. IT IS OBVIOUS THE ADHESIVE THAT LIPPERT (WINDOW MANUFACTURER) IS DEFECTIVE. JAYCO HAS A SIMILAR PROBLEM: JAYCO, INC. (JAYCO) IS RECALLING CERTAIN 2020 MOTORIZED ALANTE, GREYHAWK, MELBOURNE, PRECEPT, REDHAWK, SENECA, ACCOLADE, EMBLEM, ESTEEM, ODYSSEY, QWEST, AND VISION RVS. THE ADHESIVE BOND BETWEEN THE GLASS AND THE METAL HINGE FRAME OF THE FRAMELESS CRANK OUT VENT AND EGRESS WINDOWS MAY FAIL WHICH WOULD THEN ALLOW THE GLASS TO DETACH AND FALL OUT. *TR
Corrective Action:
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUGHT IT BEFORE THERE WAS A COMPLETE SEPARATION. IT IS OBVIOUS THE ADHESIVE THAT LIPPERT (WINDOW MANUFACTURER) IS DEFECTIVE. JAYCO HAS A SIMILAR PROBLEM: JAYCO, INC. (JAYCO) IS RECALLING CERTAIN 2020 MOTORIZED ALANTE, GREYHAWK, MELBOURNE, PRECEPT, REDHAWK, SENECA, ACCOLADE, EMBLEM, ESTEEM, ODYSSEY, QWEST, AND VISION RVS. THE ADHESIVE BOND BETWEEN THE GLASS AND THE METAL HINGE FRAME OF THE FRAMELESS CRANK OUT VENT AND EGRESS WINDOWS MAY FAIL WHICH WOULD THEN ALLOW THE GLASS TO DETACH AND FALL OUT. *TR
Additional Notes:
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUGHT IT BEFORE THERE WAS A COMPLETE SEPARATION. IT IS OBVIOUS THE ADHESIVE THAT LIPPERT (WINDOW MANUFACTURER) IS DEFECTIVE. JAYCO HAS A SIMILAR PROBLEM: JAYCO, INC. (JAYCO) IS RECALLING CERTAIN 2020 MOTORIZED ALANTE, GREYHAWK, MELBOURNE, PRECEPT, REDHAWK, SENECA, ACCOLADE, EMBLEM, ESTEEM, ODYSSEY, QWEST, AND VISION RVS. THE ADHESIVE BOND BETWEEN THE GLASS AND THE METAL HINGE FRAME OF THE FRAMELESS CRANK OUT VENT AND EGRESS WINDOWS MAY FAIL WHICH WOULD THEN ALLOW THE GLASS TO DETACH AND FALL OUT. *TR
Mfg Campaign: 11328838
Recall Date: Jun 15, 2020
Newmar Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
LIGHT ON INSTRUMENT PANEL WAY TO BRIGHT AT NIGHT..I HAVE TO COVER TO SEE WHILE DRIVING AT NIGHT DUE TO THE GLARE. HEAD LIGHTS PUT OUT VERY LITTLE LIGHT. *TR
Corrective Action:
LIGHT ON INSTRUMENT PANEL WAY TO BRIGHT AT NIGHT..I HAVE TO COVER TO SEE WHILE DRIVING AT NIGHT DUE TO THE GLARE. HEAD LIGHTS PUT OUT VERY LITTLE LIGHT. *TR
Additional Notes:
LIGHT ON INSTRUMENT PANEL WAY TO BRIGHT AT NIGHT..I HAVE TO COVER TO SEE WHILE DRIVING AT NIGHT DUE TO THE GLARE. HEAD LIGHTS PUT OUT VERY LITTLE LIGHT. *TR
Mfg Campaign: 11323519
Recall Date: May 6, 2020
Newmar Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I HAVE A 2019 NEWMAR DUTCH STAR DIESEL POWERED MOTOR HOME ON A FREIGHTLINER CHASSIS. IN 2019, THEY WENT TO A DIGITAL DASH. THE DASH DOES NOT DIM DOWN LOW ENOUGH AT NIGHT, WHILE DRIVING. CONSEQUENTLY IT CAN BE BLINDING. SOME HAVE HAD TO BUY A TINTED PANEL TO REDUCE THE BRIGHTNESS WHILE OTHERS ARE COVERING IT WITH A TOWEL. I'VE SUBMITTED A PHOTO OF THE ACTUAL DASH, BUT I DO NOT HAVE ONE SHOWING IT AT NIGHT, AS THE VEHICLE IS IN STORAGE.
Corrective Action:
I HAVE A 2019 NEWMAR DUTCH STAR DIESEL POWERED MOTOR HOME ON A FREIGHTLINER CHASSIS. IN 2019, THEY WENT TO A DIGITAL DASH. THE DASH DOES NOT DIM DOWN LOW ENOUGH AT NIGHT, WHILE DRIVING. CONSEQUENTLY IT CAN BE BLINDING. SOME HAVE HAD TO BUY A TINTED PANEL TO REDUCE THE BRIGHTNESS WHILE OTHERS ARE COVERING IT WITH A TOWEL. I'VE SUBMITTED A PHOTO OF THE ACTUAL DASH, BUT I DO NOT HAVE ONE SHOWING IT AT NIGHT, AS THE VEHICLE IS IN STORAGE.
Additional Notes:
I HAVE A 2019 NEWMAR DUTCH STAR DIESEL POWERED MOTOR HOME ON A FREIGHTLINER CHASSIS. IN 2019, THEY WENT TO A DIGITAL DASH. THE DASH DOES NOT DIM DOWN LOW ENOUGH AT NIGHT, WHILE DRIVING. CONSEQUENTLY IT CAN BE BLINDING. SOME HAVE HAD TO BUY A TINTED PANEL TO REDUCE THE BRIGHTNESS WHILE OTHERS ARE COVERING IT WITH A TOWEL. I'VE SUBMITTED A PHOTO OF THE ACTUAL DASH, BUT I DO NOT HAVE ONE SHOWING IT AT NIGHT, AS THE VEHICLE IS IN STORAGE.
Mfg Campaign: 11322249
Recall Date: Apr 26, 2020
Newmar Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE INSTRUMENT LIGHT PANEL (OPTIVIEW) DOES NOT DIM ENOUGH AND IS TOO BRIGHT AT NIGHT MAKING IT VERY DIFFICULT TO SEE OUTSIDE THE VEHICLE WHEN DRIVING AT NIGHT. ON A DARK RAINY NIGHT THE GLARE FROM THE INSTRUMENT PANEL MAKES FOR DANGEROUS DRIVING CONDITIONS. MY COMPLAINT TO NEWMAR IN APRIL 2019 WAS DEFERRED TO FREIGHTLINER. NOVEMBER OF 2019 FREIGHTLINER SENT TWO TECHNICIANS TO MY HOME WHO SPENT A COUPLE OF HOURS DIAGNOSING AND TAKING PICTURES OF THE PROBLEM. THEY CONCLUDED THE BRIGHTNESS LEVEL OF THE INSTRUMENT PANEL DID DIM IN RESPONSE TO THE SWITCH BUT MAY NOT BE CALIBRATED CORRECTLY. THEY CONCLUDED THAT PROBLEM WAS WITH THE SOFTWARE FROM THE OPTIVIEW VENDOR AND THAT THEY WOULD RESEARCH A SOFTWARE UPDATE WITH THEM AND GET BACK TO ME. THEY NEVER GOT BACK TO ME, WOULD NOT RETURN MY CALLS AND SUBSEQUENT COMPLAINTS ABOUT THE BRIGHTNESS HAVE BEEN WRITTEN OFF AS " THIS IS NORMAL". MY SOLUTION TO THE PROBLEM HAS BEEN TO AVOID NIGHT DRIVING AND WHEN I MUST DRIVE AT NIGHT I COVER THE PANEL WITH A PAPER TOWEL OR SUN SCREEN. I BELIEVE A SIMPLE SOFTWARE UPDATE WOULD ALLEVIATE THIS POTENTIALLY DANGEROUS CONDITION. *TR
Corrective Action:
THE INSTRUMENT LIGHT PANEL (OPTIVIEW) DOES NOT DIM ENOUGH AND IS TOO BRIGHT AT NIGHT MAKING IT VERY DIFFICULT TO SEE OUTSIDE THE VEHICLE WHEN DRIVING AT NIGHT. ON A DARK RAINY NIGHT THE GLARE FROM THE INSTRUMENT PANEL MAKES FOR DANGEROUS DRIVING CONDITIONS. MY COMPLAINT TO NEWMAR IN APRIL 2019 WAS DEFERRED TO FREIGHTLINER. NOVEMBER OF 2019 FREIGHTLINER SENT TWO TECHNICIANS TO MY HOME WHO SPENT A COUPLE OF HOURS DIAGNOSING AND TAKING PICTURES OF THE PROBLEM. THEY CONCLUDED THE BRIGHTNESS LEVEL OF THE INSTRUMENT PANEL DID DIM IN RESPONSE TO THE SWITCH BUT MAY NOT BE CALIBRATED CORRECTLY. THEY CONCLUDED THAT PROBLEM WAS WITH THE SOFTWARE FROM THE OPTIVIEW VENDOR AND THAT THEY WOULD RESEARCH A SOFTWARE UPDATE WITH THEM AND GET BACK TO ME. THEY NEVER GOT BACK TO ME, WOULD NOT RETURN MY CALLS AND SUBSEQUENT COMPLAINTS ABOUT THE BRIGHTNESS HAVE BEEN WRITTEN OFF AS " THIS IS NORMAL". MY SOLUTION TO THE PROBLEM HAS BEEN TO AVOID NIGHT DRIVING AND WHEN I MUST DRIVE AT NIGHT I COVER THE PANEL WITH A PAPER TOWEL OR SUN SCREEN. I BELIEVE A SIMPLE SOFTWARE UPDATE WOULD ALLEVIATE THIS POTENTIALLY DANGEROUS CONDITION. *TR
Additional Notes:
THE INSTRUMENT LIGHT PANEL (OPTIVIEW) DOES NOT DIM ENOUGH AND IS TOO BRIGHT AT NIGHT MAKING IT VERY DIFFICULT TO SEE OUTSIDE THE VEHICLE WHEN DRIVING AT NIGHT. ON A DARK RAINY NIGHT THE GLARE FROM THE INSTRUMENT PANEL MAKES FOR DANGEROUS DRIVING CONDITIONS. MY COMPLAINT TO NEWMAR IN APRIL 2019 WAS DEFERRED TO FREIGHTLINER. NOVEMBER OF 2019 FREIGHTLINER SENT TWO TECHNICIANS TO MY HOME WHO SPENT A COUPLE OF HOURS DIAGNOSING AND TAKING PICTURES OF THE PROBLEM. THEY CONCLUDED THE BRIGHTNESS LEVEL OF THE INSTRUMENT PANEL DID DIM IN RESPONSE TO THE SWITCH BUT MAY NOT BE CALIBRATED CORRECTLY. THEY CONCLUDED THAT PROBLEM WAS WITH THE SOFTWARE FROM THE OPTIVIEW VENDOR AND THAT THEY WOULD RESEARCH A SOFTWARE UPDATE WITH THEM AND GET BACK TO ME. THEY NEVER GOT BACK TO ME, WOULD NOT RETURN MY CALLS AND SUBSEQUENT COMPLAINTS ABOUT THE BRIGHTNESS HAVE BEEN WRITTEN OFF AS " THIS IS NORMAL". MY SOLUTION TO THE PROBLEM HAS BEEN TO AVOID NIGHT DRIVING AND WHEN I MUST DRIVE AT NIGHT I COVER THE PANEL WITH A PAPER TOWEL OR SUN SCREEN. I BELIEVE A SIMPLE SOFTWARE UPDATE WOULD ALLEVIATE THIS POTENTIALLY DANGEROUS CONDITION. *TR
Mfg Campaign: 11321477
Recall Date: Apr 18, 2020
Newmar Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE INSTRUMENT LIGHT PANEL (OPTIVIEW) DOES NOT DIM ENOUGH AND IS TOO BRIGHT AT NIGHT MAKING IT VERY DIFFICULT TO SEE OUTSIDE THE VEHICLE WHEN DRIVING AT NIGHT. ON A DARK RAINY NIGHT THE GLARE FROM THE INSTRUMENT PANEL MAKES FOR DANGEROUS DRIVING CONDITIONS. MY COMPLAINT TO NEWMAR IN APRIL 2019 WAS DEFERRED TO FREIGHTLINER. NOVEMBER OF 2019 FREIGHTLINER SENT TWO TECHNICIANS TO MY HOME WHO SPENT A COUPLE OF HOURS DIAGNOSING AND TAKING PICTURES OF THE PROBLEM. THEY CONCLUDED THE BRIGHTNESS LEVEL OF THE INSTRUMENT PANEL DID DIM IN RESPONSE TO THE SWITCH BUT MAY NOT BE CALIBRATED CORRECTLY. THEY CONCLUDED THAT PROBLEM WAS WITH THE SOFTWARE FROM THE OPTIVIEW VENDOR AND THAT THEY WOULD RESEARCH A SOFTWARE UPDATE WITH THEM AND GET BACK TO ME. THEY NEVER GOT BACK TO ME, WOULD NOT RETURN MY CALLS AND SUBSEQUENT COMPLAINTS ABOUT THE BRIGHTNESS HAVE BEEN WRITTEN OFF AS " THIS IS NORMAL". MY SOLUTION TO THE PROBLEM HAS BEEN TO AVOID NIGHT DRIVING AND WHEN I MUST DRIVE AT NIGHT I COVER THE PANEL WITH A PAPER TOWEL OR SUN SCREEN. I BELIEVE A SIMPLE SOFTWARE UPDATE WOULD ALLEVIATE THIS POTENTIALLY DANGEROUS CONDITION. *TR
Corrective Action:
THE INSTRUMENT LIGHT PANEL (OPTIVIEW) DOES NOT DIM ENOUGH AND IS TOO BRIGHT AT NIGHT MAKING IT VERY DIFFICULT TO SEE OUTSIDE THE VEHICLE WHEN DRIVING AT NIGHT. ON A DARK RAINY NIGHT THE GLARE FROM THE INSTRUMENT PANEL MAKES FOR DANGEROUS DRIVING CONDITIONS. MY COMPLAINT TO NEWMAR IN APRIL 2019 WAS DEFERRED TO FREIGHTLINER. NOVEMBER OF 2019 FREIGHTLINER SENT TWO TECHNICIANS TO MY HOME WHO SPENT A COUPLE OF HOURS DIAGNOSING AND TAKING PICTURES OF THE PROBLEM. THEY CONCLUDED THE BRIGHTNESS LEVEL OF THE INSTRUMENT PANEL DID DIM IN RESPONSE TO THE SWITCH BUT MAY NOT BE CALIBRATED CORRECTLY. THEY CONCLUDED THAT PROBLEM WAS WITH THE SOFTWARE FROM THE OPTIVIEW VENDOR AND THAT THEY WOULD RESEARCH A SOFTWARE UPDATE WITH THEM AND GET BACK TO ME. THEY NEVER GOT BACK TO ME, WOULD NOT RETURN MY CALLS AND SUBSEQUENT COMPLAINTS ABOUT THE BRIGHTNESS HAVE BEEN WRITTEN OFF AS " THIS IS NORMAL". MY SOLUTION TO THE PROBLEM HAS BEEN TO AVOID NIGHT DRIVING AND WHEN I MUST DRIVE AT NIGHT I COVER THE PANEL WITH A PAPER TOWEL OR SUN SCREEN. I BELIEVE A SIMPLE SOFTWARE UPDATE WOULD ALLEVIATE THIS POTENTIALLY DANGEROUS CONDITION. *TR
Additional Notes:
THE INSTRUMENT LIGHT PANEL (OPTIVIEW) DOES NOT DIM ENOUGH AND IS TOO BRIGHT AT NIGHT MAKING IT VERY DIFFICULT TO SEE OUTSIDE THE VEHICLE WHEN DRIVING AT NIGHT. ON A DARK RAINY NIGHT THE GLARE FROM THE INSTRUMENT PANEL MAKES FOR DANGEROUS DRIVING CONDITIONS. MY COMPLAINT TO NEWMAR IN APRIL 2019 WAS DEFERRED TO FREIGHTLINER. NOVEMBER OF 2019 FREIGHTLINER SENT TWO TECHNICIANS TO MY HOME WHO SPENT A COUPLE OF HOURS DIAGNOSING AND TAKING PICTURES OF THE PROBLEM. THEY CONCLUDED THE BRIGHTNESS LEVEL OF THE INSTRUMENT PANEL DID DIM IN RESPONSE TO THE SWITCH BUT MAY NOT BE CALIBRATED CORRECTLY. THEY CONCLUDED THAT PROBLEM WAS WITH THE SOFTWARE FROM THE OPTIVIEW VENDOR AND THAT THEY WOULD RESEARCH A SOFTWARE UPDATE WITH THEM AND GET BACK TO ME. THEY NEVER GOT BACK TO ME, WOULD NOT RETURN MY CALLS AND SUBSEQUENT COMPLAINTS ABOUT THE BRIGHTNESS HAVE BEEN WRITTEN OFF AS " THIS IS NORMAL". MY SOLUTION TO THE PROBLEM HAS BEEN TO AVOID NIGHT DRIVING AND WHEN I MUST DRIVE AT NIGHT I COVER THE PANEL WITH A PAPER TOWEL OR SUN SCREEN. I BELIEVE A SIMPLE SOFTWARE UPDATE WOULD ALLEVIATE THIS POTENTIALLY DANGEROUS CONDITION. *TR
Mfg Campaign: 11321477
Recall Date: Apr 18, 2020
Newmar Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LOCKED ENTRY DOOR POPS OPEN WHILE DRIVING. IT HAPPENS ON SMOOTH ROADS, DOESN'T HAVE TO BE A BUMPY ROAD. RV IS AT KNOXVILLE DEALER NOW AND THEY SAY THERE'S NOTHING WRONG WITH DOOR. THIS HAS HAPPENED NUMEROUS TIMES; WE TIE THE DOOR SHUT NOW.
Corrective Action:
LOCKED ENTRY DOOR POPS OPEN WHILE DRIVING. IT HAPPENS ON SMOOTH ROADS, DOESN'T HAVE TO BE A BUMPY ROAD. RV IS AT KNOXVILLE DEALER NOW AND THEY SAY THERE'S NOTHING WRONG WITH DOOR. THIS HAS HAPPENED NUMEROUS TIMES; WE TIE THE DOOR SHUT NOW.
Additional Notes:
LOCKED ENTRY DOOR POPS OPEN WHILE DRIVING. IT HAPPENS ON SMOOTH ROADS, DOESN'T HAVE TO BE A BUMPY ROAD. RV IS AT KNOXVILLE DEALER NOW AND THEY SAY THERE'S NOTHING WRONG WITH DOOR. THIS HAS HAPPENED NUMEROUS TIMES; WE TIE THE DOOR SHUT NOW.
Mfg Campaign: 11311651
Recall Date: Feb 26, 2020
Newmar Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE FREIGHTLINER OPTIVIEW INSTRUMENT PANEL ON THIS VEHICLE IS BLINDING WHEN DRIVING AT NIGHT AND WILL NOT DIM DOWN TO A SATISFACTORY LEVEL TO SEE OUT. EVEN WHEN ADJUSTING THE DIM SWITCH ALL THE WAY TO THE LOWEST SETTING, THE GLARE IS SUCH YOU ARE UNABLE TO SEE OUT TO DRIVE SAFELY. LIGHT COMING OFF DASH IS BLINDING YOU! THE ONLY WAY YOU ARE ABLE TO DRIVE THIS VEHICLE AT NIGHT IS COVER THE INSTRUMENT CLUSTER WITH MULTIPLE SHEETS OF PAPER TO DIM THE GLARE. FREIGHTLINER NEEDS TO FIX THIS ISSUE AND MAKE THE DASH ABLE TO DIM DOWN TO AN ACCEPTABLE VIEWING LEVEL. THIS WAS THE FIRST TIME I DROVE THE VEHICLE AT NIGHT AND WILL BE THE LAST UNTIL THIS IS FIXED. IT IS NOT SAFE.*DT*JB
Corrective Action:
THE FREIGHTLINER OPTIVIEW INSTRUMENT PANEL ON THIS VEHICLE IS BLINDING WHEN DRIVING AT NIGHT AND WILL NOT DIM DOWN TO A SATISFACTORY LEVEL TO SEE OUT. EVEN WHEN ADJUSTING THE DIM SWITCH ALL THE WAY TO THE LOWEST SETTING, THE GLARE IS SUCH YOU ARE UNABLE TO SEE OUT TO DRIVE SAFELY. LIGHT COMING OFF DASH IS BLINDING YOU! THE ONLY WAY YOU ARE ABLE TO DRIVE THIS VEHICLE AT NIGHT IS COVER THE INSTRUMENT CLUSTER WITH MULTIPLE SHEETS OF PAPER TO DIM THE GLARE. FREIGHTLINER NEEDS TO FIX THIS ISSUE AND MAKE THE DASH ABLE TO DIM DOWN TO AN ACCEPTABLE VIEWING LEVEL. THIS WAS THE FIRST TIME I DROVE THE VEHICLE AT NIGHT AND WILL BE THE LAST UNTIL THIS IS FIXED. IT IS NOT SAFE.*DT*JB
Additional Notes:
THE FREIGHTLINER OPTIVIEW INSTRUMENT PANEL ON THIS VEHICLE IS BLINDING WHEN DRIVING AT NIGHT AND WILL NOT DIM DOWN TO A SATISFACTORY LEVEL TO SEE OUT. EVEN WHEN ADJUSTING THE DIM SWITCH ALL THE WAY TO THE LOWEST SETTING, THE GLARE IS SUCH YOU ARE UNABLE TO SEE OUT TO DRIVE SAFELY. LIGHT COMING OFF DASH IS BLINDING YOU! THE ONLY WAY YOU ARE ABLE TO DRIVE THIS VEHICLE AT NIGHT IS COVER THE INSTRUMENT CLUSTER WITH MULTIPLE SHEETS OF PAPER TO DIM THE GLARE. FREIGHTLINER NEEDS TO FIX THIS ISSUE AND MAKE THE DASH ABLE TO DIM DOWN TO AN ACCEPTABLE VIEWING LEVEL. THIS WAS THE FIRST TIME I DROVE THE VEHICLE AT NIGHT AND WILL BE THE LAST UNTIL THIS IS FIXED. IT IS NOT SAFE.*DT*JB
Mfg Campaign: 11206966
Recall Date: May 11, 2019
Newmar Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE DIGITAL DASH IS TOO BRIGHT FOR NIGHT TIME DRIVING. THE SCREEN HAS THE ABILITY TO BE LOWERED, BUT EVEN AT ITS LOWEST SETTING, IT IS FAR TOO BRIGHT. IT CAUSES LOSS OF NIGHT VISION, AND THE INABILITY TO SAFELY DRIVE. THE ONLY CORRECTION THAT CAN BE MADE IS TO COVER THE SCREEN, LOSING ALL ABILITY TO SEE IMPORTANT GAUGES.*DT*JB
Corrective Action:
THE DIGITAL DASH IS TOO BRIGHT FOR NIGHT TIME DRIVING. THE SCREEN HAS THE ABILITY TO BE LOWERED, BUT EVEN AT ITS LOWEST SETTING, IT IS FAR TOO BRIGHT. IT CAUSES LOSS OF NIGHT VISION, AND THE INABILITY TO SAFELY DRIVE. THE ONLY CORRECTION THAT CAN BE MADE IS TO COVER THE SCREEN, LOSING ALL ABILITY TO SEE IMPORTANT GAUGES.*DT*JB
Additional Notes:
THE DIGITAL DASH IS TOO BRIGHT FOR NIGHT TIME DRIVING. THE SCREEN HAS THE ABILITY TO BE LOWERED, BUT EVEN AT ITS LOWEST SETTING, IT IS FAR TOO BRIGHT. IT CAUSES LOSS OF NIGHT VISION, AND THE INABILITY TO SAFELY DRIVE. THE ONLY CORRECTION THAT CAN BE MADE IS TO COVER THE SCREEN, LOSING ALL ABILITY TO SEE IMPORTANT GAUGES.*DT*JB
Mfg Campaign: 11155595
Recall Date: Dec 3, 2018
Newmar Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE DIGITAL DASH IN MY MOTORHOME IS TOO BRIGHT AT NIGHT. IT IS IMPOSSIBLE TO DIM THE PANEL SUFFICIENTLY TO REDUCE GLARE AND REFLECTION FROM THE DASHBOARD ONTO THE WINDSHIELD AND SIDE WINDOWS. THIS IS A SUBSTANTIAL SAFETY HAZARD AS IT PREVENTS BEING ABLE TO SEE ADEQUATELY OUTSIDE THE RV AT DUSK AND AT NIGHT. THIS AFFECTS LANE CHANGES, THE ABILITY TO SEE THE MIRRORS WHILE BACKING AND OTHER OPERATIONAL FACETS. EVEN WHILE STANDING STILL THE VISIBILITY TO OUTSIDE IS POOR. THE INSTRUMENT PANEL SHOULD BE ABLE TO DIM ALL THE WAY TO DARK OR AT LEAST VERY CLOSE TO DARK. THE DISTRACTION FROM THE BRIGHT LIGHT WILL EVENTUALLY BE A PRIMARY COLLISION FACTOR OR BE A SIGNIFICANT CONTRIBUTING FACTOR TO A COLLISION. CONSIDERING THIS IS A 51,000 POUND VEHICLE WITH GCWR RATING OF 66,000 POUNDS, THE CONSEQUENCES OF A COLLISION DUE TO POOR VISIBILITY FROM THE BRIGHT DASH COULD BE EXTREMELY SEVERE.
Corrective Action:
THE DIGITAL DASH IN MY MOTORHOME IS TOO BRIGHT AT NIGHT. IT IS IMPOSSIBLE TO DIM THE PANEL SUFFICIENTLY TO REDUCE GLARE AND REFLECTION FROM THE DASHBOARD ONTO THE WINDSHIELD AND SIDE WINDOWS. THIS IS A SUBSTANTIAL SAFETY HAZARD AS IT PREVENTS BEING ABLE TO SEE ADEQUATELY OUTSIDE THE RV AT DUSK AND AT NIGHT. THIS AFFECTS LANE CHANGES, THE ABILITY TO SEE THE MIRRORS WHILE BACKING AND OTHER OPERATIONAL FACETS. EVEN WHILE STANDING STILL THE VISIBILITY TO OUTSIDE IS POOR. THE INSTRUMENT PANEL SHOULD BE ABLE TO DIM ALL THE WAY TO DARK OR AT LEAST VERY CLOSE TO DARK. THE DISTRACTION FROM THE BRIGHT LIGHT WILL EVENTUALLY BE A PRIMARY COLLISION FACTOR OR BE A SIGNIFICANT CONTRIBUTING FACTOR TO A COLLISION. CONSIDERING THIS IS A 51,000 POUND VEHICLE WITH GCWR RATING OF 66,000 POUNDS, THE CONSEQUENCES OF A COLLISION DUE TO POOR VISIBILITY FROM THE BRIGHT DASH COULD BE EXTREMELY SEVERE.
Additional Notes:
THE DIGITAL DASH IN MY MOTORHOME IS TOO BRIGHT AT NIGHT. IT IS IMPOSSIBLE TO DIM THE PANEL SUFFICIENTLY TO REDUCE GLARE AND REFLECTION FROM THE DASHBOARD ONTO THE WINDSHIELD AND SIDE WINDOWS. THIS IS A SUBSTANTIAL SAFETY HAZARD AS IT PREVENTS BEING ABLE TO SEE ADEQUATELY OUTSIDE THE RV AT DUSK AND AT NIGHT. THIS AFFECTS LANE CHANGES, THE ABILITY TO SEE THE MIRRORS WHILE BACKING AND OTHER OPERATIONAL FACETS. EVEN WHILE STANDING STILL THE VISIBILITY TO OUTSIDE IS POOR. THE INSTRUMENT PANEL SHOULD BE ABLE TO DIM ALL THE WAY TO DARK OR AT LEAST VERY CLOSE TO DARK. THE DISTRACTION FROM THE BRIGHT LIGHT WILL EVENTUALLY BE A PRIMARY COLLISION FACTOR OR BE A SIGNIFICANT CONTRIBUTING FACTOR TO A COLLISION. CONSIDERING THIS IS A 51,000 POUND VEHICLE WITH GCWR RATING OF 66,000 POUNDS, THE CONSEQUENCES OF A COLLISION DUE TO POOR VISIBILITY FROM THE BRIGHT DASH COULD BE EXTREMELY SEVERE.
Mfg Campaign: 11155746
Recall Date: Dec 3, 2018
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