Complaints & Recalls
Official Safety Recalls - Important!
21 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mitsubishi Motors North America, Inc.
Safety Issue:
Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain 2022-2024 Outlander and 2023-2025 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the rearview camera image may freeze, or not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: SR-25-001
Recall Date: Jun 2, 2025
Mitsubishi Motors North America, Inc.
Safety Issue:
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2022-2023 Outlander and 2023 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the backup camera rearview image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SR-23-001
Recall Date: May 15, 2023
Mitsubishi Motors North America, Inc.
Safety Issue:
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2022 Outlander vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SR-22-003
Recall Date: Jul 1, 2022
Mitsubishi Motors North America, Inc.
Safety Issue:
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2022 Outlander vehicles. The Automatic Locking Retractor (ALR) in the right front, second-row right, and second-row left seat belt assemblies may deactivate before the seat belts are fully retracted, which can result in an unsecured child restraint system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SR-22-002
Recall Date: May 13, 2022
Mitsubishi Motors North America, Inc.
Safety Issue:
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2022 Outlander vehicles. The commutator and wires inside the fuel pump may be fused incorrectly, potentially causing the fuel pump to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SR-22-001
Recall Date: Jan 24, 2022
Mitsubishi Motors North America, Inc.
Safety Issue:
Mitsubishi Motors North America, Inc. (MMNA) is recalling one 2022 Outlander vehicle. A software programming error with a welding robot may have caused the vehicle's center pillar to be welded incorrectly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 214, "Side Impact Protection" 210, "Seat Belt Assembly Anchorages" and 216, "Roof Crush Resistance."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SR-21-009
Recall Date: Oct 18, 2021
Mitsubishi Motors North America, Inc.
Safety Issue:
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2022 Outlander vehicles. The front and second-row passenger seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SR-21-007
Recall Date: Aug 2, 2021
Consumer Complaints
279 ComplaintsMitsubishi Motors North America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
4wd error. You can feel a small kick from the transmission before the error occurs.
Corrective Action:
4wd error. You can feel a small kick from the transmission before the error occurs.
Additional Notes:
4wd error. You can feel a small kick from the transmission before the error occurs.
Mfg Campaign: 11474304
Recall Date: Jul 16, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
4wd error. You can feel a small kick from the transmission before the error occurs.
Corrective Action:
4wd error. You can feel a small kick from the transmission before the error occurs.
Additional Notes:
4wd error. You can feel a small kick from the transmission before the error occurs.
Mfg Campaign: 11474304
Recall Date: Jul 16, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
My Outlander isn't even a year old. My rear suspension is completely shot. The back of my Outlander bounces all over the road and when I hit a bump of any kind it feels as if the rear of the car is sliding out from under and could spin me out. It is not a safe vehicle to drive especially on long trips. I do drive back and forth to work though as it is my only form of transportation. The dealership at first said there was nothing wrong, after showing them the second time they agreed that the rear suspension is shot.
Corrective Action:
My Outlander isn't even a year old. My rear suspension is completely shot. The back of my Outlander bounces all over the road and when I hit a bump of any kind it feels as if the rear of the car is sliding out from under and could spin me out. It is not a safe vehicle to drive especially on long trips. I do drive back and forth to work though as it is my only form of transportation. The dealership at first said there was nothing wrong, after showing them the second time they agreed that the rear suspension is shot.
Additional Notes:
My Outlander isn't even a year old. My rear suspension is completely shot. The back of my Outlander bounces all over the road and when I hit a bump of any kind it feels as if the rear of the car is sliding out from under and could spin me out. It is not a safe vehicle to drive especially on long trips. I do drive back and forth to work though as it is my only form of transportation. The dealership at first said there was nothing wrong, after showing them the second time they agreed that the rear suspension is shot.
Mfg Campaign: 11473646
Recall Date: Jul 13, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Hood flutters while driving. Fear of flying up while I'm driving
Corrective Action:
Hood flutters while driving. Fear of flying up while I'm driving
Additional Notes:
Hood flutters while driving. Fear of flying up while I'm driving
Mfg Campaign: 11473730
Recall Date: Jul 13, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I have had a recall on my SUV since March 2022. Every time I call Matt Blat Mitsubishi they tell me they haven’t received parts yet. So I called Mitsubishi Motors and was given a case number of 02621691 and was told a guy named Caesar would be calling me. He never has. So here I sit wanting my brand new car fixed and I’m being told it can’t be done cuz no parts but the lady at Mitsubishi told me the parts were released months ago
Corrective Action:
I have had a recall on my SUV since March 2022. Every time I call Matt Blat Mitsubishi they tell me they haven’t received parts yet. So I called Mitsubishi Motors and was given a case number of 02621691 and was told a guy named Caesar would be calling me. He never has. So here I sit wanting my brand new car fixed and I’m being told it can’t be done cuz no parts but the lady at Mitsubishi told me the parts were released months ago
Additional Notes:
I have had a recall on my SUV since March 2022. Every time I call Matt Blat Mitsubishi they tell me they haven’t received parts yet. So I called Mitsubishi Motors and was given a case number of 02621691 and was told a guy named Caesar would be calling me. He never has. So here I sit wanting my brand new car fixed and I’m being told it can’t be done cuz no parts but the lady at Mitsubishi told me the parts were released months ago
Mfg Campaign: 11473596
Recall Date: Jul 12, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Front end collision, destroyed front quarter panels. Air bags failed to deploy
Corrective Action:
Front end collision, destroyed front quarter panels. Air bags failed to deploy
Additional Notes:
Front end collision, destroyed front quarter panels. Air bags failed to deploy
Mfg Campaign: 11473177
Recall Date: Jul 10, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When driving on highway hood bounces like it isn't latched but when I pulled over to check it was latched..scary to drive above 50mph...also, backup screen goes black/blank occasionally when reversing as well as when driving down road..dealership says they documented but no recalls on it
Corrective Action:
When driving on highway hood bounces like it isn't latched but when I pulled over to check it was latched..scary to drive above 50mph...also, backup screen goes black/blank occasionally when reversing as well as when driving down road..dealership says they documented but no recalls on it
Additional Notes:
When driving on highway hood bounces like it isn't latched but when I pulled over to check it was latched..scary to drive above 50mph...also, backup screen goes black/blank occasionally when reversing as well as when driving down road..dealership says they documented but no recalls on it
Mfg Campaign: 11473135
Recall Date: Jul 9, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When driving on highway hood bounces like it isn't latched but when I pulled over to check it was latched..scary to drive above 50mph...also, backup screen goes black/blank occasionally when reversing as well as when driving down road..dealership says they documented but no recalls on it
Corrective Action:
When driving on highway hood bounces like it isn't latched but when I pulled over to check it was latched..scary to drive above 50mph...also, backup screen goes black/blank occasionally when reversing as well as when driving down road..dealership says they documented but no recalls on it
Additional Notes:
When driving on highway hood bounces like it isn't latched but when I pulled over to check it was latched..scary to drive above 50mph...also, backup screen goes black/blank occasionally when reversing as well as when driving down road..dealership says they documented but no recalls on it
Mfg Campaign: 11473135
Recall Date: Jul 9, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unknown
Corrective Action:
Unknown
Additional Notes:
Unknown
Mfg Campaign: 11472361
Recall Date: Jul 5, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
STEERING
Potential Consequences:
there is a hood flutter , weather stripping is cheaply made which is letting in water , leather is coming up seat belt doesn’t retract back in place knocking noise by left driver side wheel seat pockets are poorly made
Corrective Action:
there is a hood flutter , weather stripping is cheaply made which is letting in water , leather is coming up seat belt doesn’t retract back in place knocking noise by left driver side wheel seat pockets are poorly made
Additional Notes:
there is a hood flutter , weather stripping is cheaply made which is letting in water , leather is coming up seat belt doesn’t retract back in place knocking noise by left driver side wheel seat pockets are poorly made
Mfg Campaign: 11471672
Recall Date: Jun 30, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
there is a hood flutter , weather stripping is cheaply made which is letting in water , leather is coming up seat belt doesn’t retract back in place knocking noise by left driver side wheel seat pockets are poorly made
Corrective Action:
there is a hood flutter , weather stripping is cheaply made which is letting in water , leather is coming up seat belt doesn’t retract back in place knocking noise by left driver side wheel seat pockets are poorly made
Additional Notes:
there is a hood flutter , weather stripping is cheaply made which is letting in water , leather is coming up seat belt doesn’t retract back in place knocking noise by left driver side wheel seat pockets are poorly made
Mfg Campaign: 11471672
Recall Date: Jun 30, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
there is a hood flutter , weather stripping is cheaply made which is letting in water , leather is coming up seat belt doesn’t retract back in place knocking noise by left driver side wheel seat pockets are poorly made
Corrective Action:
there is a hood flutter , weather stripping is cheaply made which is letting in water , leather is coming up seat belt doesn’t retract back in place knocking noise by left driver side wheel seat pockets are poorly made
Additional Notes:
there is a hood flutter , weather stripping is cheaply made which is letting in water , leather is coming up seat belt doesn’t retract back in place knocking noise by left driver side wheel seat pockets are poorly made
Mfg Campaign: 11471672
Recall Date: Jun 30, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The Hood flutters at speeds of 50 MPH +. As per the car dealer, this problem has been reported by multiple car owners and is noticed frequently in 2022 Outlander.
Corrective Action:
The Hood flutters at speeds of 50 MPH +. As per the car dealer, this problem has been reported by multiple car owners and is noticed frequently in 2022 Outlander.
Additional Notes:
The Hood flutters at speeds of 50 MPH +. As per the car dealer, this problem has been reported by multiple car owners and is noticed frequently in 2022 Outlander.
Mfg Campaign: 11471475
Recall Date: Jun 29, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? - UNKNOWN and yes it is available for inspection Has the problem been reproduced or confirmed by a dealer or independent service center? - Dealership said it is a problem that they cannot fix. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Yes when purchasing the vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No warning signs Whenever going over 45 to 50 speed theres a sound coming out from back, it started with a humming noise at first but now its getting worse and the back seat people can hear it loudly as the car travels over 45 to 50 mph. It is very distracting and we went to the dealership to fix the issue and they simply told us its a recent common issue and they cannot fix it.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? - UNKNOWN and yes it is available for inspection Has the problem been reproduced or confirmed by a dealer or independent service center? - Dealership said it is a problem that they cannot fix. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Yes when purchasing the vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No warning signs Whenever going over 45 to 50 speed theres a sound coming out from back, it started with a humming noise at first but now its getting worse and the back seat people can hear it loudly as the car travels over 45 to 50 mph. It is very distracting and we went to the dealership to fix the issue and they simply told us its a recent common issue and they cannot fix it.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? - UNKNOWN and yes it is available for inspection Has the problem been reproduced or confirmed by a dealer or independent service center? - Dealership said it is a problem that they cannot fix. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Yes when purchasing the vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No warning signs Whenever going over 45 to 50 speed theres a sound coming out from back, it started with a humming noise at first but now its getting worse and the back seat people can hear it loudly as the car travels over 45 to 50 mph. It is very distracting and we went to the dealership to fix the issue and they simply told us its a recent common issue and they cannot fix it.
Mfg Campaign: 11471344
Recall Date: Jun 28, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Today my wife accidentally rubbed the front right tire over a sidewalk at about 30 MPH and all the right side airbags deployed, including the right side airbags of both front seats. Also, the driver seatbelt permanently locked. There was no impact to the body and the damage may be classified as total loss of unit. Only about 4 - 6 inches of the wheel rim was damaged.
Corrective Action:
Today my wife accidentally rubbed the front right tire over a sidewalk at about 30 MPH and all the right side airbags deployed, including the right side airbags of both front seats. Also, the driver seatbelt permanently locked. There was no impact to the body and the damage may be classified as total loss of unit. Only about 4 - 6 inches of the wheel rim was damaged.
Additional Notes:
Today my wife accidentally rubbed the front right tire over a sidewalk at about 30 MPH and all the right side airbags deployed, including the right side airbags of both front seats. Also, the driver seatbelt permanently locked. There was no impact to the body and the damage may be classified as total loss of unit. Only about 4 - 6 inches of the wheel rim was damaged.
Mfg Campaign: 11471387
Recall Date: Jun 28, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When driving at a speed of 40 MPH or higher the hood flutters really bad. It looks like the hood is going to fly open.
Corrective Action:
When driving at a speed of 40 MPH or higher the hood flutters really bad. It looks like the hood is going to fly open.
Additional Notes:
When driving at a speed of 40 MPH or higher the hood flutters really bad. It looks like the hood is going to fly open.
Mfg Campaign: 11471223
Recall Date: Jun 27, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Hood flutters on high way. More violent at higher speeds and high winds.
Corrective Action:
Hood flutters on high way. More violent at higher speeds and high winds.
Additional Notes:
Hood flutters on high way. More violent at higher speeds and high winds.
Mfg Campaign: 11470453
Recall Date: Jun 22, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Front Collision Mitigation System, FCM, failed on frontal impact and airbags did not deploy. Vehicle did not activate audible or display emergency warning signals prior to frontal impact. We filed a complaint with Mitsubishi Motors national CR, and Director of Service with many calls, voicemails and emails just fell on deaf ears. Their response documented in the case report on the last call we made to Mitsubishi Motors on 6/17/22 the CR rep said the decision is final and that they would not do anything, and we should contact our insurance. Mitsubishi's not only "Did not inspect the vehicle" but also never inquired with any intelligent questions as to why the airbags and FCM system failed to operate. Vehicle has not been inspected by anyone and is currently in my garage with less then 400 miles on it and is available for inspection. No prior warning lights were displayed. The dashboard currently displays crash signal and forward warning lights.
Corrective Action:
Front Collision Mitigation System, FCM, failed on frontal impact and airbags did not deploy. Vehicle did not activate audible or display emergency warning signals prior to frontal impact. We filed a complaint with Mitsubishi Motors national CR, and Director of Service with many calls, voicemails and emails just fell on deaf ears. Their response documented in the case report on the last call we made to Mitsubishi Motors on 6/17/22 the CR rep said the decision is final and that they would not do anything, and we should contact our insurance. Mitsubishi's not only "Did not inspect the vehicle" but also never inquired with any intelligent questions as to why the airbags and FCM system failed to operate. Vehicle has not been inspected by anyone and is currently in my garage with less then 400 miles on it and is available for inspection. No prior warning lights were displayed. The dashboard currently displays crash signal and forward warning lights.
Additional Notes:
Front Collision Mitigation System, FCM, failed on frontal impact and airbags did not deploy. Vehicle did not activate audible or display emergency warning signals prior to frontal impact. We filed a complaint with Mitsubishi Motors national CR, and Director of Service with many calls, voicemails and emails just fell on deaf ears. Their response documented in the case report on the last call we made to Mitsubishi Motors on 6/17/22 the CR rep said the decision is final and that they would not do anything, and we should contact our insurance. Mitsubishi's not only "Did not inspect the vehicle" but also never inquired with any intelligent questions as to why the airbags and FCM system failed to operate. Vehicle has not been inspected by anyone and is currently in my garage with less then 400 miles on it and is available for inspection. No prior warning lights were displayed. The dashboard currently displays crash signal and forward warning lights.
Mfg Campaign: 11469815
Recall Date: Jun 17, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Front Collision Mitigation System, FCM, failed on frontal impact and airbags did not deploy. Vehicle did not activate audible or display emergency warning signals prior to frontal impact. We filed a complaint with Mitsubishi Motors national CR, and Director of Service with many calls, voicemails and emails just fell on deaf ears. Their response documented in the case report on the last call we made to Mitsubishi Motors on 6/17/22 the CR rep said the decision is final and that they would not do anything, and we should contact our insurance. Mitsubishi's not only "Did not inspect the vehicle" but also never inquired with any intelligent questions as to why the airbags and FCM system failed to operate. Vehicle has not been inspected by anyone and is currently in my garage with less then 400 miles on it and is available for inspection. No prior warning lights were displayed. The dashboard currently displays crash signal and forward warning lights.
Corrective Action:
Front Collision Mitigation System, FCM, failed on frontal impact and airbags did not deploy. Vehicle did not activate audible or display emergency warning signals prior to frontal impact. We filed a complaint with Mitsubishi Motors national CR, and Director of Service with many calls, voicemails and emails just fell on deaf ears. Their response documented in the case report on the last call we made to Mitsubishi Motors on 6/17/22 the CR rep said the decision is final and that they would not do anything, and we should contact our insurance. Mitsubishi's not only "Did not inspect the vehicle" but also never inquired with any intelligent questions as to why the airbags and FCM system failed to operate. Vehicle has not been inspected by anyone and is currently in my garage with less then 400 miles on it and is available for inspection. No prior warning lights were displayed. The dashboard currently displays crash signal and forward warning lights.
Additional Notes:
Front Collision Mitigation System, FCM, failed on frontal impact and airbags did not deploy. Vehicle did not activate audible or display emergency warning signals prior to frontal impact. We filed a complaint with Mitsubishi Motors national CR, and Director of Service with many calls, voicemails and emails just fell on deaf ears. Their response documented in the case report on the last call we made to Mitsubishi Motors on 6/17/22 the CR rep said the decision is final and that they would not do anything, and we should contact our insurance. Mitsubishi's not only "Did not inspect the vehicle" but also never inquired with any intelligent questions as to why the airbags and FCM system failed to operate. Vehicle has not been inspected by anyone and is currently in my garage with less then 400 miles on it and is available for inspection. No prior warning lights were displayed. The dashboard currently displays crash signal and forward warning lights.
Mfg Campaign: 11469815
Recall Date: Jun 17, 2022
Mitsubishi Motors North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Front Collision Mitigation System, FCM, failed on frontal impact and airbags did not deploy. Vehicle did not activate audible or display emergency warning signals prior to frontal impact. We filed a complaint with Mitsubishi Motors national CR, and Director of Service with many calls, voicemails and emails just fell on deaf ears. Their response documented in the case report on the last call we made to Mitsubishi Motors on 6/17/22 the CR rep said the decision is final and that they would not do anything, and we should contact our insurance. Mitsubishi's not only "Did not inspect the vehicle" but also never inquired with any intelligent questions as to why the airbags and FCM system failed to operate. Vehicle has not been inspected by anyone and is currently in my garage with less then 400 miles on it and is available for inspection. No prior warning lights were displayed. The dashboard currently displays crash signal and forward warning lights.
Corrective Action:
Front Collision Mitigation System, FCM, failed on frontal impact and airbags did not deploy. Vehicle did not activate audible or display emergency warning signals prior to frontal impact. We filed a complaint with Mitsubishi Motors national CR, and Director of Service with many calls, voicemails and emails just fell on deaf ears. Their response documented in the case report on the last call we made to Mitsubishi Motors on 6/17/22 the CR rep said the decision is final and that they would not do anything, and we should contact our insurance. Mitsubishi's not only "Did not inspect the vehicle" but also never inquired with any intelligent questions as to why the airbags and FCM system failed to operate. Vehicle has not been inspected by anyone and is currently in my garage with less then 400 miles on it and is available for inspection. No prior warning lights were displayed. The dashboard currently displays crash signal and forward warning lights.
Additional Notes:
Front Collision Mitigation System, FCM, failed on frontal impact and airbags did not deploy. Vehicle did not activate audible or display emergency warning signals prior to frontal impact. We filed a complaint with Mitsubishi Motors national CR, and Director of Service with many calls, voicemails and emails just fell on deaf ears. Their response documented in the case report on the last call we made to Mitsubishi Motors on 6/17/22 the CR rep said the decision is final and that they would not do anything, and we should contact our insurance. Mitsubishi's not only "Did not inspect the vehicle" but also never inquired with any intelligent questions as to why the airbags and FCM system failed to operate. Vehicle has not been inspected by anyone and is currently in my garage with less then 400 miles on it and is available for inspection. No prior warning lights were displayed. The dashboard currently displays crash signal and forward warning lights.
Mfg Campaign: 11469815
Recall Date: Jun 17, 2022
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