Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mitsubishi Motors North America, Inc.
Safety Issue:
Mitsubishi Motors North America (MMNA) is recalling certain 2018 Mitsubishi Outlander PHEV, Outlander Sport, 2018-2019 Eclipse Cross, and 2017-2018 Outlander vehicles equipped with a Forward Collision Mitigation (FCM) system that detects pedestrians. Due to incorrect software, the FCM-ECU (Electronic Control Unit) may apply braking for longer than needed, even after a pedestrian is no longer detected.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SR-18-007
Recall Date: Sep 14, 2018
Consumer Complaints
22 ComplaintsMitsubishi Motors North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
THE 1ST DAY I PURCHASED MY CAR, IT WAS PULLING TO ONE SIDE AND SWAYING FROM LEFT TO RIGHT. BECAUSE I PURCHASED MY CAR LATE ONE SATURDAY EVENING, AND THE DEALERSHIP CLOSED UNTIL THE FOLLOWING MONDAY, I COULDN'T MAKE A REPORT UNTIL THAT MONDAY MORNING. THE 'HEAD' MECHANIC AT THE DEALERSHIP TOOK MY CAR FOR A DRIVE WITH ME RIDING WITH HIM, AND STATED, 'THE PULLING AND SWAYING YOU FEEL IS NORMAL. THE WAY THESE CARS ARE MADE WERE COMPUTERIZED THIS WAY.'. BECAUSE I'M NOT FAMILIAR WITH CARS, I TOOK THE MECHANIC AT HIS WORD UNTIL ABOUT 1.5 MONTHS LATER I LOST CONTROL OF MY CAR SLIDING PARTIALLY OFF THE ROAD. I FILED A COMPLAINT WITH MITSUBISHI @ 1-888-648-7820, FILE [XXX]. I HAVE NOT RECEIVED A RESOLUTION TO THIS PROBLEM, AND I HAVE BEEN GETTING THE RUN AROUND EVER SINCE. IT'S BEEN ALMOST 4 MONTHS NOW. I SPOKE WITH MARIUS AT MITSUBISHI MANUFACTURING, AND THEN I WAS REFERRED TO LARRY JOHNSON AT DON HERRING MITSUBISHI IN IRVING TEXAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
THE 1ST DAY I PURCHASED MY CAR, IT WAS PULLING TO ONE SIDE AND SWAYING FROM LEFT TO RIGHT. BECAUSE I PURCHASED MY CAR LATE ONE SATURDAY EVENING, AND THE DEALERSHIP CLOSED UNTIL THE FOLLOWING MONDAY, I COULDN'T MAKE A REPORT UNTIL THAT MONDAY MORNING. THE 'HEAD' MECHANIC AT THE DEALERSHIP TOOK MY CAR FOR A DRIVE WITH ME RIDING WITH HIM, AND STATED, 'THE PULLING AND SWAYING YOU FEEL IS NORMAL. THE WAY THESE CARS ARE MADE WERE COMPUTERIZED THIS WAY.'. BECAUSE I'M NOT FAMILIAR WITH CARS, I TOOK THE MECHANIC AT HIS WORD UNTIL ABOUT 1.5 MONTHS LATER I LOST CONTROL OF MY CAR SLIDING PARTIALLY OFF THE ROAD. I FILED A COMPLAINT WITH MITSUBISHI @ 1-888-648-7820, FILE [XXX]. I HAVE NOT RECEIVED A RESOLUTION TO THIS PROBLEM, AND I HAVE BEEN GETTING THE RUN AROUND EVER SINCE. IT'S BEEN ALMOST 4 MONTHS NOW. I SPOKE WITH MARIUS AT MITSUBISHI MANUFACTURING, AND THEN I WAS REFERRED TO LARRY JOHNSON AT DON HERRING MITSUBISHI IN IRVING TEXAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
THE 1ST DAY I PURCHASED MY CAR, IT WAS PULLING TO ONE SIDE AND SWAYING FROM LEFT TO RIGHT. BECAUSE I PURCHASED MY CAR LATE ONE SATURDAY EVENING, AND THE DEALERSHIP CLOSED UNTIL THE FOLLOWING MONDAY, I COULDN'T MAKE A REPORT UNTIL THAT MONDAY MORNING. THE 'HEAD' MECHANIC AT THE DEALERSHIP TOOK MY CAR FOR A DRIVE WITH ME RIDING WITH HIM, AND STATED, 'THE PULLING AND SWAYING YOU FEEL IS NORMAL. THE WAY THESE CARS ARE MADE WERE COMPUTERIZED THIS WAY.'. BECAUSE I'M NOT FAMILIAR WITH CARS, I TOOK THE MECHANIC AT HIS WORD UNTIL ABOUT 1.5 MONTHS LATER I LOST CONTROL OF MY CAR SLIDING PARTIALLY OFF THE ROAD. I FILED A COMPLAINT WITH MITSUBISHI @ 1-888-648-7820, FILE [XXX]. I HAVE NOT RECEIVED A RESOLUTION TO THIS PROBLEM, AND I HAVE BEEN GETTING THE RUN AROUND EVER SINCE. IT'S BEEN ALMOST 4 MONTHS NOW. I SPOKE WITH MARIUS AT MITSUBISHI MANUFACTURING, AND THEN I WAS REFERRED TO LARRY JOHNSON AT DON HERRING MITSUBISHI IN IRVING TEXAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11234160
Recall Date: Jul 23, 2019
Mitsubishi Motors North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE 1ST DAY I PURCHASED MY CAR, IT WAS PULLING TO ONE SIDE AND SWAYING FROM LEFT TO RIGHT. BECAUSE I PURCHASED MY CAR LATE ONE SATURDAY EVENING, AND THE DEALERSHIP CLOSED UNTIL THE FOLLOWING MONDAY, I COULDN'T MAKE A REPORT UNTIL THAT MONDAY MORNING. THE 'HEAD' MECHANIC AT THE DEALERSHIP TOOK MY CAR FOR A DRIVE WITH ME RIDING WITH HIM, AND STATED, 'THE PULLING AND SWAYING YOU FEEL IS NORMAL. THE WAY THESE CARS ARE MADE WERE COMPUTERIZED THIS WAY.'. BECAUSE I'M NOT FAMILIAR WITH CARS, I TOOK THE MECHANIC AT HIS WORD UNTIL ABOUT 1.5 MONTHS LATER I LOST CONTROL OF MY CAR SLIDING PARTIALLY OFF THE ROAD. I FILED A COMPLAINT WITH MITSUBISHI @ 1-888-648-7820, FILE [XXX]. I HAVE NOT RECEIVED A RESOLUTION TO THIS PROBLEM, AND I HAVE BEEN GETTING THE RUN AROUND EVER SINCE. IT'S BEEN ALMOST 4 MONTHS NOW. I SPOKE WITH MARIUS AT MITSUBISHI MANUFACTURING, AND THEN I WAS REFERRED TO LARRY JOHNSON AT DON HERRING MITSUBISHI IN IRVING TEXAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
THE 1ST DAY I PURCHASED MY CAR, IT WAS PULLING TO ONE SIDE AND SWAYING FROM LEFT TO RIGHT. BECAUSE I PURCHASED MY CAR LATE ONE SATURDAY EVENING, AND THE DEALERSHIP CLOSED UNTIL THE FOLLOWING MONDAY, I COULDN'T MAKE A REPORT UNTIL THAT MONDAY MORNING. THE 'HEAD' MECHANIC AT THE DEALERSHIP TOOK MY CAR FOR A DRIVE WITH ME RIDING WITH HIM, AND STATED, 'THE PULLING AND SWAYING YOU FEEL IS NORMAL. THE WAY THESE CARS ARE MADE WERE COMPUTERIZED THIS WAY.'. BECAUSE I'M NOT FAMILIAR WITH CARS, I TOOK THE MECHANIC AT HIS WORD UNTIL ABOUT 1.5 MONTHS LATER I LOST CONTROL OF MY CAR SLIDING PARTIALLY OFF THE ROAD. I FILED A COMPLAINT WITH MITSUBISHI @ 1-888-648-7820, FILE [XXX]. I HAVE NOT RECEIVED A RESOLUTION TO THIS PROBLEM, AND I HAVE BEEN GETTING THE RUN AROUND EVER SINCE. IT'S BEEN ALMOST 4 MONTHS NOW. I SPOKE WITH MARIUS AT MITSUBISHI MANUFACTURING, AND THEN I WAS REFERRED TO LARRY JOHNSON AT DON HERRING MITSUBISHI IN IRVING TEXAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
THE 1ST DAY I PURCHASED MY CAR, IT WAS PULLING TO ONE SIDE AND SWAYING FROM LEFT TO RIGHT. BECAUSE I PURCHASED MY CAR LATE ONE SATURDAY EVENING, AND THE DEALERSHIP CLOSED UNTIL THE FOLLOWING MONDAY, I COULDN'T MAKE A REPORT UNTIL THAT MONDAY MORNING. THE 'HEAD' MECHANIC AT THE DEALERSHIP TOOK MY CAR FOR A DRIVE WITH ME RIDING WITH HIM, AND STATED, 'THE PULLING AND SWAYING YOU FEEL IS NORMAL. THE WAY THESE CARS ARE MADE WERE COMPUTERIZED THIS WAY.'. BECAUSE I'M NOT FAMILIAR WITH CARS, I TOOK THE MECHANIC AT HIS WORD UNTIL ABOUT 1.5 MONTHS LATER I LOST CONTROL OF MY CAR SLIDING PARTIALLY OFF THE ROAD. I FILED A COMPLAINT WITH MITSUBISHI @ 1-888-648-7820, FILE [XXX]. I HAVE NOT RECEIVED A RESOLUTION TO THIS PROBLEM, AND I HAVE BEEN GETTING THE RUN AROUND EVER SINCE. IT'S BEEN ALMOST 4 MONTHS NOW. I SPOKE WITH MARIUS AT MITSUBISHI MANUFACTURING, AND THEN I WAS REFERRED TO LARRY JOHNSON AT DON HERRING MITSUBISHI IN IRVING TEXAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11234160
Recall Date: Jul 23, 2019
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