Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Motor Coach Industries
Safety Issue:
Motor Coach Industries (MCI) is recalling certain 2014-2018 D4000, 2013-2019 D4005, 2013-2023 D4500, 2013-2020 D4505, and 2021-2024 D45CRT coaches equipped with a Ricon wheelchair lift. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Feb 7, 2024
Motor Coach Industries
Safety Issue:
Motor Coach Industries (MCI) is recalling certain 2018 D4000, 2018-2020 D4005, D4000ISTV, 2017-2020 D4500, D4505, 2018-2021 J3500, 2017-2021 J4500, 2020 D4520, and 2018-2021 D45CRTLE motorcoaches. The Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R21-010
Recall Date: Sep 24, 2021
Motor Coach Industries
Safety Issue:
Motor Coach Industries (MCI) is recalling certain 2017-2018 D4000, 2017-2019 D4005, D4000ISTV, D4505, 2017-2020 D4500, J4500, 2018-2020 D45CRTLE, and 2018-2021 J3500 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R21-009
Recall Date: May 18, 2021
Motor Coach Industries
Safety Issue:
Motor Coach Industries (MCI) is recalling certain 2015-2016 D4000, 2015-2020 D4500 and D4505, 2016-2020 J4500, 2018 J3500, and 2017 D4005 buses. The seat belts may not extend from the retracted position, rendering the seat belt unusable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standards (FMVSS) number 208, "Occupant Crash Protection," and number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB 482
Recall Date: Apr 29, 2020
Consumer Complaints
1 ComplaintMotor Coach Industries
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE CHANGING LANES AT FREEWAY SPEED TO GO AROUND A SLOW MOVING VEHICLE, THE "COLLISION AVOIDANCE SYSTEM" SLAMMED ON THE BRAKES. I WAS LUCKY TO NOT LOSE CONTROL OF THE BUS! THESE SYSTEMS THAT SENSE SUPPOSED DANGER AND TRY TO DO THE DRIVING FOR YOU ARE EXTREMELY HAZARDOUS AND NEED TO BE BANNED!
Corrective Action:
WHILE CHANGING LANES AT FREEWAY SPEED TO GO AROUND A SLOW MOVING VEHICLE, THE "COLLISION AVOIDANCE SYSTEM" SLAMMED ON THE BRAKES. I WAS LUCKY TO NOT LOSE CONTROL OF THE BUS! THESE SYSTEMS THAT SENSE SUPPOSED DANGER AND TRY TO DO THE DRIVING FOR YOU ARE EXTREMELY HAZARDOUS AND NEED TO BE BANNED!
Additional Notes:
WHILE CHANGING LANES AT FREEWAY SPEED TO GO AROUND A SLOW MOVING VEHICLE, THE "COLLISION AVOIDANCE SYSTEM" SLAMMED ON THE BRAKES. I WAS LUCKY TO NOT LOSE CONTROL OF THE BUS! THESE SYSTEMS THAT SENSE SUPPOSED DANGER AND TRY TO DO THE DRIVING FOR YOU ARE EXTREMELY HAZARDOUS AND NEED TO BE BANNED!
Mfg Campaign: 10991515
Recall Date: May 24, 2017
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