Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 5321K
Recall Date: Nov 12, 2021
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 3719F
Recall Date: Jun 27, 2019
Consumer Complaints
65 ComplaintsMazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
At 65,000 miles and on time maintenance a head gasket blew.
Corrective Action:
At 65,000 miles and on time maintenance a head gasket blew.
Additional Notes:
At 65,000 miles and on time maintenance a head gasket blew.
Mfg Campaign: 11577033
Recall Date: Mar 12, 2024
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
The engine has developed an oil leak that is a known manufacturing defect of Mazda 2.5 litre engines TSB #SA-031-21. The oil drips on the hot exhaust and sends smoke into the cabin and probably could start a fire. Also if the engine runs out of oil, it will cause the car to shut off and stall in traffic.
Corrective Action:
The engine has developed an oil leak that is a known manufacturing defect of Mazda 2.5 litre engines TSB #SA-031-21. The oil drips on the hot exhaust and sends smoke into the cabin and probably could start a fire. Also if the engine runs out of oil, it will cause the car to shut off and stall in traffic.
Additional Notes:
The engine has developed an oil leak that is a known manufacturing defect of Mazda 2.5 litre engines TSB #SA-031-21. The oil drips on the hot exhaust and sends smoke into the cabin and probably could start a fire. Also if the engine runs out of oil, it will cause the car to shut off and stall in traffic.
Mfg Campaign: 11570493
Recall Date: Feb 7, 2024
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Cracked Head , not caused by anything I did.
Corrective Action:
Cracked Head , not caused by anything I did.
Additional Notes:
Cracked Head , not caused by anything I did.
Mfg Campaign: 11563581
Recall Date: Jan 4, 2024
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Was at a drive in window and car turned off and couldn't restart. Windows and lights would work but car wouldn't restart. Could of been driving and would of crashed. Had 3 people family in car. It was 9 pm had to have towed to nearest auto mechanic place 150.00. They are diagnosing and that is 186.00. This is a scary thing and going to BBB and filing a complaint I'm mad as he'll. Have had inspection done on this car 2 months ago and all required services to this car. This was without warning which is horrifying.
Corrective Action:
Was at a drive in window and car turned off and couldn't restart. Windows and lights would work but car wouldn't restart. Could of been driving and would of crashed. Had 3 people family in car. It was 9 pm had to have towed to nearest auto mechanic place 150.00. They are diagnosing and that is 186.00. This is a scary thing and going to BBB and filing a complaint I'm mad as he'll. Have had inspection done on this car 2 months ago and all required services to this car. This was without warning which is horrifying.
Additional Notes:
Was at a drive in window and car turned off and couldn't restart. Windows and lights would work but car wouldn't restart. Could of been driving and would of crashed. Had 3 people family in car. It was 9 pm had to have towed to nearest auto mechanic place 150.00. They are diagnosing and that is 186.00. This is a scary thing and going to BBB and filing a complaint I'm mad as he'll. Have had inspection done on this car 2 months ago and all required services to this car. This was without warning which is horrifying.
Mfg Campaign: 11560045
Recall Date: Dec 14, 2023
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Was at a drive in window and car turned off and couldn't restart. Windows and lights would work but car wouldn't restart. Could of been driving and would of crashed. Had 3 people family in car. It was 9 pm had to have towed to nearest auto mechanic place 150.00. They are diagnosing and that is 186.00. This is a scary thing and going to BBB and filing a complaint I'm mad as he'll. Have had inspection done on this car 2 months ago and all required services to this car. This was without warning which is horrifying.
Corrective Action:
Was at a drive in window and car turned off and couldn't restart. Windows and lights would work but car wouldn't restart. Could of been driving and would of crashed. Had 3 people family in car. It was 9 pm had to have towed to nearest auto mechanic place 150.00. They are diagnosing and that is 186.00. This is a scary thing and going to BBB and filing a complaint I'm mad as he'll. Have had inspection done on this car 2 months ago and all required services to this car. This was without warning which is horrifying.
Additional Notes:
Was at a drive in window and car turned off and couldn't restart. Windows and lights would work but car wouldn't restart. Could of been driving and would of crashed. Had 3 people family in car. It was 9 pm had to have towed to nearest auto mechanic place 150.00. They are diagnosing and that is 186.00. This is a scary thing and going to BBB and filing a complaint I'm mad as he'll. Have had inspection done on this car 2 months ago and all required services to this car. This was without warning which is horrifying.
Mfg Campaign: 11560045
Recall Date: Dec 14, 2023
Mazda Motor Corp.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Was at a drive in window and car turned off and couldn't restart. Windows and lights would work but car wouldn't restart. Could of been driving and would of crashed. Had 3 people family in car. It was 9 pm had to have towed to nearest auto mechanic place 150.00. They are diagnosing and that is 186.00. This is a scary thing and going to BBB and filing a complaint I'm mad as he'll. Have had inspection done on this car 2 months ago and all required services to this car. This was without warning which is horrifying.
Corrective Action:
Was at a drive in window and car turned off and couldn't restart. Windows and lights would work but car wouldn't restart. Could of been driving and would of crashed. Had 3 people family in car. It was 9 pm had to have towed to nearest auto mechanic place 150.00. They are diagnosing and that is 186.00. This is a scary thing and going to BBB and filing a complaint I'm mad as he'll. Have had inspection done on this car 2 months ago and all required services to this car. This was without warning which is horrifying.
Additional Notes:
Was at a drive in window and car turned off and couldn't restart. Windows and lights would work but car wouldn't restart. Could of been driving and would of crashed. Had 3 people family in car. It was 9 pm had to have towed to nearest auto mechanic place 150.00. They are diagnosing and that is 186.00. This is a scary thing and going to BBB and filing a complaint I'm mad as he'll. Have had inspection done on this car 2 months ago and all required services to this car. This was without warning which is horrifying.
Mfg Campaign: 11560045
Recall Date: Dec 14, 2023
Mazda Motor Corp.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
When I put my car on reverse the sensors beep continuously and give the impression that there are obstacles behind your car. I cleaned all the sensors, but noise is still there. I see a lot of posts regarding same issue.
Corrective Action:
When I put my car on reverse the sensors beep continuously and give the impression that there are obstacles behind your car. I cleaned all the sensors, but noise is still there. I see a lot of posts regarding same issue.
Additional Notes:
When I put my car on reverse the sensors beep continuously and give the impression that there are obstacles behind your car. I cleaned all the sensors, but noise is still there. I see a lot of posts regarding same issue.
Mfg Campaign: 11556828
Recall Date: Nov 26, 2023
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking from head, informed by dealer the cylinder head is cracked and the entire engine needs to be replaced. The engine has just hit 80k miles at this point. This issue caused multiple instances of overheating while driving, one of which caused the vehicle to fail to move forward while on an elevated freeway overpass with no shoulder during rush hour. This issue appears to be widespread for 2016 and newer Mazda models with the 2.5L turbo engine.
Corrective Action:
Coolant leaking from head, informed by dealer the cylinder head is cracked and the entire engine needs to be replaced. The engine has just hit 80k miles at this point. This issue caused multiple instances of overheating while driving, one of which caused the vehicle to fail to move forward while on an elevated freeway overpass with no shoulder during rush hour. This issue appears to be widespread for 2016 and newer Mazda models with the 2.5L turbo engine.
Additional Notes:
Coolant leaking from head, informed by dealer the cylinder head is cracked and the entire engine needs to be replaced. The engine has just hit 80k miles at this point. This issue caused multiple instances of overheating while driving, one of which caused the vehicle to fail to move forward while on an elevated freeway overpass with no shoulder during rush hour. This issue appears to be widespread for 2016 and newer Mazda models with the 2.5L turbo engine.
Mfg Campaign: 11548064
Recall Date: Oct 3, 2023
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
I was driving my car, it overheated. I took it in and was told it needs a new engine. I was told it was not fault of my own why it overheated. It had 2 oil leaks and a blown head gasket.
Corrective Action:
I was driving my car, it overheated. I took it in and was told it needs a new engine. I was told it was not fault of my own why it overheated. It had 2 oil leaks and a blown head gasket.
Additional Notes:
I was driving my car, it overheated. I took it in and was told it needs a new engine. I was told it was not fault of my own why it overheated. It had 2 oil leaks and a blown head gasket.
Mfg Campaign: 11530133
Recall Date: Jul 3, 2023
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Due to design issues, the engine cylinder head became cracked after normal everyday usage. Coolant began to leak badly and car engine became hot while driving.
Corrective Action:
Due to design issues, the engine cylinder head became cracked after normal everyday usage. Coolant began to leak badly and car engine became hot while driving.
Additional Notes:
Due to design issues, the engine cylinder head became cracked after normal everyday usage. Coolant began to leak badly and car engine became hot while driving.
Mfg Campaign: 11522138
Recall Date: May 15, 2023
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Just noticed my coolant was leaking underneath my car and i went to mazda to check and it came out being a cracked cylinder the car are driven by my daughter from school to work only and has 68k miles, mazda doesn’t want to fix because supposedly the engine warranty only last until 60k
Corrective Action:
Just noticed my coolant was leaking underneath my car and i went to mazda to check and it came out being a cracked cylinder the car are driven by my daughter from school to work only and has 68k miles, mazda doesn’t want to fix because supposedly the engine warranty only last until 60k
Additional Notes:
Just noticed my coolant was leaking underneath my car and i went to mazda to check and it came out being a cracked cylinder the car are driven by my daughter from school to work only and has 68k miles, mazda doesn’t want to fix because supposedly the engine warranty only last until 60k
Mfg Campaign: 11519366
Recall Date: Apr 28, 2023
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Mazda is producing and installing bad belt tensioner sand bad belts for new cars belt tensioner only lasts about 27,500 miles and belt only lasts 11 month/14,000 miles belt tensioner is a major safety issue
Corrective Action:
Mazda is producing and installing bad belt tensioner sand bad belts for new cars belt tensioner only lasts about 27,500 miles and belt only lasts 11 month/14,000 miles belt tensioner is a major safety issue
Additional Notes:
Mazda is producing and installing bad belt tensioner sand bad belts for new cars belt tensioner only lasts about 27,500 miles and belt only lasts 11 month/14,000 miles belt tensioner is a major safety issue
Mfg Campaign: 11519167
Recall Date: Apr 26, 2023
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Mazda is producing and installing bad belt tensioner sand bad belts for new cars belt tensioner only lasts about 27,500 miles and belt only lasts 11 month/14,000 miles belt tensioner is a major safety issue
Corrective Action:
Mazda is producing and installing bad belt tensioner sand bad belts for new cars belt tensioner only lasts about 27,500 miles and belt only lasts 11 month/14,000 miles belt tensioner is a major safety issue
Additional Notes:
Mazda is producing and installing bad belt tensioner sand bad belts for new cars belt tensioner only lasts about 27,500 miles and belt only lasts 11 month/14,000 miles belt tensioner is a major safety issue
Mfg Campaign: 11519167
Recall Date: Apr 26, 2023
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Timing chain cover leak
Corrective Action:
Timing chain cover leak
Additional Notes:
Timing chain cover leak
Mfg Campaign: 11479105
Recall Date: Aug 13, 2022
Mazda Motor Corp.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Mazda Mazda6. The contact stated that he had experienced a transmission surged on five separate occasions since owning the vehicle. There were no warning lights illuminated. The contact had taken the vehicle to the dealer after each failure and various unknown repairs and software updates were performed on the vehicle. However, the failure persisted after each visit. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2018 Mazda Mazda6. The contact stated that he had experienced a transmission surged on five separate occasions since owning the vehicle. There were no warning lights illuminated. The contact had taken the vehicle to the dealer after each failure and various unknown repairs and software updates were performed on the vehicle. However, the failure persisted after each visit. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2018 Mazda Mazda6. The contact stated that he had experienced a transmission surged on five separate occasions since owning the vehicle. There were no warning lights illuminated. The contact had taken the vehicle to the dealer after each failure and various unknown repairs and software updates were performed on the vehicle. However, the failure persisted after each visit. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 10,000.
Mfg Campaign: 11478968
Recall Date: Aug 12, 2022
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Mazda Mazda6. The contact stated that he had experienced a transmission surged on five separate occasions since owning the vehicle. There were no warning lights illuminated. The contact had taken the vehicle to the dealer after each failure and various unknown repairs and software updates were performed on the vehicle. However, the failure persisted after each visit. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2018 Mazda Mazda6. The contact stated that he had experienced a transmission surged on five separate occasions since owning the vehicle. There were no warning lights illuminated. The contact had taken the vehicle to the dealer after each failure and various unknown repairs and software updates were performed on the vehicle. However, the failure persisted after each visit. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2018 Mazda Mazda6. The contact stated that he had experienced a transmission surged on five separate occasions since owning the vehicle. There were no warning lights illuminated. The contact had taken the vehicle to the dealer after each failure and various unknown repairs and software updates were performed on the vehicle. However, the failure persisted after each visit. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 10,000.
Mfg Campaign: 11478968
Recall Date: Aug 12, 2022
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Took care for routine maintenance to car dealer (Ourisman Mazda Rockville MD). No problems with car. They reported that I had an 'Coolant Leak at the Cylinder Head'. Cost to fix: $6412.47 They reported that it was 'normal wear and tear'. I found a service bulletin from Mazda whereby they admit a manufacturing defect that affected 2.5T engines. They corrected on March 25th, 2021. However, engines prior to this date had this defect. No recalls were created. No warning to owners. My car was within the mileage warranty when they identified the defect (<60k miles and < 5 yrs old). While my car is less than 5 years old, they now identified the leak, but it has over 60k miles. The local dealer said I was out of warranty and there is nothing they could do. I spoke with Mazda North American Operation and reported the Technical Service Bulletin that they put out on 10/15/21 (after they had already identified the problem, re-engineered the engine, and changed the manufacturing line), I also explained what was reported to me by Ourisman Mazda and emailed her all the documents. She reported that she would be getting back to me in 24-48 hrs.
Corrective Action:
Took care for routine maintenance to car dealer (Ourisman Mazda Rockville MD). No problems with car. They reported that I had an 'Coolant Leak at the Cylinder Head'. Cost to fix: $6412.47 They reported that it was 'normal wear and tear'. I found a service bulletin from Mazda whereby they admit a manufacturing defect that affected 2.5T engines. They corrected on March 25th, 2021. However, engines prior to this date had this defect. No recalls were created. No warning to owners. My car was within the mileage warranty when they identified the defect (<60k miles and < 5 yrs old). While my car is less than 5 years old, they now identified the leak, but it has over 60k miles. The local dealer said I was out of warranty and there is nothing they could do. I spoke with Mazda North American Operation and reported the Technical Service Bulletin that they put out on 10/15/21 (after they had already identified the problem, re-engineered the engine, and changed the manufacturing line), I also explained what was reported to me by Ourisman Mazda and emailed her all the documents. She reported that she would be getting back to me in 24-48 hrs.
Additional Notes:
Took care for routine maintenance to car dealer (Ourisman Mazda Rockville MD). No problems with car. They reported that I had an 'Coolant Leak at the Cylinder Head'. Cost to fix: $6412.47 They reported that it was 'normal wear and tear'. I found a service bulletin from Mazda whereby they admit a manufacturing defect that affected 2.5T engines. They corrected on March 25th, 2021. However, engines prior to this date had this defect. No recalls were created. No warning to owners. My car was within the mileage warranty when they identified the defect (<60k miles and < 5 yrs old). While my car is less than 5 years old, they now identified the leak, but it has over 60k miles. The local dealer said I was out of warranty and there is nothing they could do. I spoke with Mazda North American Operation and reported the Technical Service Bulletin that they put out on 10/15/21 (after they had already identified the problem, re-engineered the engine, and changed the manufacturing line), I also explained what was reported to me by Ourisman Mazda and emailed her all the documents. She reported that she would be getting back to me in 24-48 hrs.
Mfg Campaign: 11471396
Recall Date: Jun 28, 2022
Mazda Motor Corp.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Mazda Mazda6. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Mazda Mazda6. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Mazda Mazda6. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11460796
Recall Date: Apr 14, 2022
Mazda Motor Corp.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Hello, I contacted Fremont mazda dealer to fix the below recall. I booked multiple appointment with this dealer to fix the recall but after visiting there service center location they give me reason they are unable to fix it by saying they don't have a part required for fixing the recall Manufacturer Recall Number5321K NHTSA Recall Number21V-875 Please help me to fix this recall as soon as possible. My next appointment schedule at fremont mazda delership on 9th Aptil. Dealer contact number +15104032525 Thanks, Akshay
Corrective Action:
Hello, I contacted Fremont mazda dealer to fix the below recall. I booked multiple appointment with this dealer to fix the recall but after visiting there service center location they give me reason they are unable to fix it by saying they don't have a part required for fixing the recall Manufacturer Recall Number5321K NHTSA Recall Number21V-875 Please help me to fix this recall as soon as possible. My next appointment schedule at fremont mazda delership on 9th Aptil. Dealer contact number +15104032525 Thanks, Akshay
Additional Notes:
Hello, I contacted Fremont mazda dealer to fix the below recall. I booked multiple appointment with this dealer to fix the recall but after visiting there service center location they give me reason they are unable to fix it by saying they don't have a part required for fixing the recall Manufacturer Recall Number5321K NHTSA Recall Number21V-875 Please help me to fix this recall as soon as possible. My next appointment schedule at fremont mazda delership on 9th Aptil. Dealer contact number +15104032525 Thanks, Akshay
Mfg Campaign: 11459352
Recall Date: Apr 2, 2022
Mazda Motor Corp.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Mazda Mazda6. The contact stated that while driving at low speeds, the vehicle would hesitate upon the depression of the accelerator pedal without warning. The contact then received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer was also notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 27,000. VIN tool confirms parts are not available.
Corrective Action:
The contact owns a 2018 Mazda Mazda6. The contact stated that while driving at low speeds, the vehicle would hesitate upon the depression of the accelerator pedal without warning. The contact then received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer was also notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 27,000. VIN tool confirms parts are not available.
Additional Notes:
The contact owns a 2018 Mazda Mazda6. The contact stated that while driving at low speeds, the vehicle would hesitate upon the depression of the accelerator pedal without warning. The contact then received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer was also notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 27,000. VIN tool confirms parts are not available.
Mfg Campaign: 11448661
Recall Date: Jan 24, 2022
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