Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2016 Mazda6 vehicles. Debris from the welding process during manufacturing of the front passenger seat frame may damage the occupant classification system (OCS) wiring.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 1517H
Recall Date: Aug 31, 2017
Consumer Complaints
105 ComplaintsMazda Motor Corp.
Defect Description:
PARKING BRAKE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 MAZDA 6. IN TEMPERATURES BELOW 45 DEGREES, THE EMERGENCY BRAKE INDICATOR WOULD REMAIN ILLUMINATED AFTER STARTING THE VEHICLE. ALSO, WHILE DRIVING, THE EMERGENCY BRAKE INDICATOR WOULD SOMETIMES ILLUMINATE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (MATT CASTRUCCI MAZDA, 3013 MALL PARK DR, DAYTON, OH) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 MAZDA 6. IN TEMPERATURES BELOW 45 DEGREES, THE EMERGENCY BRAKE INDICATOR WOULD REMAIN ILLUMINATED AFTER STARTING THE VEHICLE. ALSO, WHILE DRIVING, THE EMERGENCY BRAKE INDICATOR WOULD SOMETIMES ILLUMINATE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (MATT CASTRUCCI MAZDA, 3013 MALL PARK DR, DAYTON, OH) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 MAZDA 6. IN TEMPERATURES BELOW 45 DEGREES, THE EMERGENCY BRAKE INDICATOR WOULD REMAIN ILLUMINATED AFTER STARTING THE VEHICLE. ALSO, WHILE DRIVING, THE EMERGENCY BRAKE INDICATOR WOULD SOMETIMES ILLUMINATE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (MATT CASTRUCCI MAZDA, 3013 MALL PARK DR, DAYTON, OH) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.
Mfg Campaign: 11161979
Recall Date: Dec 17, 2018
Mazda Motor Corp.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 MAZDA 6. WHILE DRIVING 55 MPH, THE CRUISE CONTROL ENGAGED AND WOULD NOT TURN OFF. LESTER RAINES MAZDA (5035 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25309, (304) 768-1251) INFORMED THE CONTACT TO DISCONNECT THE NEGATIVE BATTERY TERMINAL TO RESET THE COMPUTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *DT CONSUMER STATED WHILE DRIVING AT 55MPH CRUISE CONTROL WAS ENGAGED BUT CRUISE CONTROL MALFUNCTIONED. ONLY WHEN THE BRAKE PEDAL DEPRESSED DID IT CANCEL. *JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 MAZDA 6. WHILE DRIVING 55 MPH, THE CRUISE CONTROL ENGAGED AND WOULD NOT TURN OFF. LESTER RAINES MAZDA (5035 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25309, (304) 768-1251) INFORMED THE CONTACT TO DISCONNECT THE NEGATIVE BATTERY TERMINAL TO RESET THE COMPUTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *DT CONSUMER STATED WHILE DRIVING AT 55MPH CRUISE CONTROL WAS ENGAGED BUT CRUISE CONTROL MALFUNCTIONED. ONLY WHEN THE BRAKE PEDAL DEPRESSED DID IT CANCEL. *JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 MAZDA 6. WHILE DRIVING 55 MPH, THE CRUISE CONTROL ENGAGED AND WOULD NOT TURN OFF. LESTER RAINES MAZDA (5035 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25309, (304) 768-1251) INFORMED THE CONTACT TO DISCONNECT THE NEGATIVE BATTERY TERMINAL TO RESET THE COMPUTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *DT CONSUMER STATED WHILE DRIVING AT 55MPH CRUISE CONTROL WAS ENGAGED BUT CRUISE CONTROL MALFUNCTIONED. ONLY WHEN THE BRAKE PEDAL DEPRESSED DID IT CANCEL. *JB
Mfg Campaign: 11162009
Recall Date: Dec 17, 2018
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
MY CAR HAS BEEN SHOWING RED CHECK ENGINE LIGHT RANDOMLY FOR THE LST 3 MONTHS. IT LASTS 24 - 48 HRS, SOMETIMES AFTER OIL CHANGE. DEALER SAID NOTHING TO WORRY ABOUT, BUT I FINALLY TOOK IT TO AUTOZONE WHO SAID CODE WAS STORED AS MISFIRE ON CYLINDER 4. DEALER IS LOOKING AT IT NOW, BUT ALWAYS DISMISSED IT BEFORE. NOW THAT I KNOW IT HAS TO DUE WITH A CYLINDER - WHY DIDN'T THEY INVESTIGATE FURTHER? OF COURSE MY CAR IS ABOUT 2 MONTHS OUT OF WARRANTY AND 17OO MILES AS OF TODAY.
Corrective Action:
MY CAR HAS BEEN SHOWING RED CHECK ENGINE LIGHT RANDOMLY FOR THE LST 3 MONTHS. IT LASTS 24 - 48 HRS, SOMETIMES AFTER OIL CHANGE. DEALER SAID NOTHING TO WORRY ABOUT, BUT I FINALLY TOOK IT TO AUTOZONE WHO SAID CODE WAS STORED AS MISFIRE ON CYLINDER 4. DEALER IS LOOKING AT IT NOW, BUT ALWAYS DISMISSED IT BEFORE. NOW THAT I KNOW IT HAS TO DUE WITH A CYLINDER - WHY DIDN'T THEY INVESTIGATE FURTHER? OF COURSE MY CAR IS ABOUT 2 MONTHS OUT OF WARRANTY AND 17OO MILES AS OF TODAY.
Additional Notes:
MY CAR HAS BEEN SHOWING RED CHECK ENGINE LIGHT RANDOMLY FOR THE LST 3 MONTHS. IT LASTS 24 - 48 HRS, SOMETIMES AFTER OIL CHANGE. DEALER SAID NOTHING TO WORRY ABOUT, BUT I FINALLY TOOK IT TO AUTOZONE WHO SAID CODE WAS STORED AS MISFIRE ON CYLINDER 4. DEALER IS LOOKING AT IT NOW, BUT ALWAYS DISMISSED IT BEFORE. NOW THAT I KNOW IT HAS TO DUE WITH A CYLINDER - WHY DIDN'T THEY INVESTIGATE FURTHER? OF COURSE MY CAR IS ABOUT 2 MONTHS OUT OF WARRANTY AND 17OO MILES AS OF TODAY.
Mfg Campaign: 11151808
Recall Date: Nov 15, 2018
Mazda Motor Corp.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
MAZDA CORPORATION NOTIFIED ME OF AIRBAG/SEAT BELT SENSOR DEFECT.I TOOK THE CAR TO SHORELINE MAZDA, AURORA, CO TO REMEDY THE PROBLEM. THE SHORELINE MAZDA SERVICE DEPARTMENT HAS NOT REMEDIED THE PROBLEM. I'M RETURNING THE AUTOMOBILE FOR THE 5TH TIME. ATTACHED ARE THE WORK ORDERS. THE LAST VISIT ON 06/22/2018, THE SERVICE DEPARTMENT REPRESENTATIVE, FRAN (XXXX). STATED THE SERVICE DEPARTMENT CONTACTED MAZDA TECHINCAL SUPPORT REGARDING THE FAULTY SENSOR BLINKING CONTINUOUSLY WHILE IN MOTION. ALSO WHEN THE AUTOMOBILE IS STATIONARY. OR APPEARS WHILE DRIVING ON THE HIGHWAYS. (FRAN) SAID THE TECHNICIANS DIDN'T KNOW WHAT TO DO. IT WAS SUGGESTED BY MAZDA TECHINCAL SUPPORT TO UNPLUG OR DISCONNECT THE FROM THE HARNESS. IT WAS FOUND THAT THE SENSOR HAD NOT BEEN CONNECTED. THE TECHNICIANS DID SO AND THE SENSOR WARNING WAS NOT FLASHING ON THE DASHBOARD. AFTER THE LAST VISIT AND 2 1/2 WEEKS LATER. THE SEAT BELT SENSOR CONTINUES TO FLASH AND BLINK. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
MAZDA CORPORATION NOTIFIED ME OF AIRBAG/SEAT BELT SENSOR DEFECT.I TOOK THE CAR TO SHORELINE MAZDA, AURORA, CO TO REMEDY THE PROBLEM. THE SHORELINE MAZDA SERVICE DEPARTMENT HAS NOT REMEDIED THE PROBLEM. I'M RETURNING THE AUTOMOBILE FOR THE 5TH TIME. ATTACHED ARE THE WORK ORDERS. THE LAST VISIT ON 06/22/2018, THE SERVICE DEPARTMENT REPRESENTATIVE, FRAN (XXXX). STATED THE SERVICE DEPARTMENT CONTACTED MAZDA TECHINCAL SUPPORT REGARDING THE FAULTY SENSOR BLINKING CONTINUOUSLY WHILE IN MOTION. ALSO WHEN THE AUTOMOBILE IS STATIONARY. OR APPEARS WHILE DRIVING ON THE HIGHWAYS. (FRAN) SAID THE TECHNICIANS DIDN'T KNOW WHAT TO DO. IT WAS SUGGESTED BY MAZDA TECHINCAL SUPPORT TO UNPLUG OR DISCONNECT THE FROM THE HARNESS. IT WAS FOUND THAT THE SENSOR HAD NOT BEEN CONNECTED. THE TECHNICIANS DID SO AND THE SENSOR WARNING WAS NOT FLASHING ON THE DASHBOARD. AFTER THE LAST VISIT AND 2 1/2 WEEKS LATER. THE SEAT BELT SENSOR CONTINUES TO FLASH AND BLINK. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
MAZDA CORPORATION NOTIFIED ME OF AIRBAG/SEAT BELT SENSOR DEFECT.I TOOK THE CAR TO SHORELINE MAZDA, AURORA, CO TO REMEDY THE PROBLEM. THE SHORELINE MAZDA SERVICE DEPARTMENT HAS NOT REMEDIED THE PROBLEM. I'M RETURNING THE AUTOMOBILE FOR THE 5TH TIME. ATTACHED ARE THE WORK ORDERS. THE LAST VISIT ON 06/22/2018, THE SERVICE DEPARTMENT REPRESENTATIVE, FRAN (XXXX). STATED THE SERVICE DEPARTMENT CONTACTED MAZDA TECHINCAL SUPPORT REGARDING THE FAULTY SENSOR BLINKING CONTINUOUSLY WHILE IN MOTION. ALSO WHEN THE AUTOMOBILE IS STATIONARY. OR APPEARS WHILE DRIVING ON THE HIGHWAYS. (FRAN) SAID THE TECHNICIANS DIDN'T KNOW WHAT TO DO. IT WAS SUGGESTED BY MAZDA TECHINCAL SUPPORT TO UNPLUG OR DISCONNECT THE FROM THE HARNESS. IT WAS FOUND THAT THE SENSOR HAD NOT BEEN CONNECTED. THE TECHNICIANS DID SO AND THE SENSOR WARNING WAS NOT FLASHING ON THE DASHBOARD. AFTER THE LAST VISIT AND 2 1/2 WEEKS LATER. THE SEAT BELT SENSOR CONTINUES TO FLASH AND BLINK. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11120936
Recall Date: Aug 19, 2018
Mazda Motor Corp.
Defect Description:
AIR BAGS
Potential Consequences:
MAZDA CORPORATION NOTIFIED ME OF AIRBAG/SEAT BELT SENSOR DEFECT.I TOOK THE CAR TO SHORELINE MAZDA, AURORA, CO TO REMEDY THE PROBLEM. THE SHORELINE MAZDA SERVICE DEPARTMENT HAS NOT REMEDIED THE PROBLEM. I'M RETURNING THE AUTOMOBILE FOR THE 5TH TIME. ATTACHED ARE THE WORK ORDERS. THE LAST VISIT ON 06/22/2018, THE SERVICE DEPARTMENT REPRESENTATIVE, FRAN (XXXX). STATED THE SERVICE DEPARTMENT CONTACTED MAZDA TECHINCAL SUPPORT REGARDING THE FAULTY SENSOR BLINKING CONTINUOUSLY WHILE IN MOTION. ALSO WHEN THE AUTOMOBILE IS STATIONARY. OR APPEARS WHILE DRIVING ON THE HIGHWAYS. (FRAN) SAID THE TECHNICIANS DIDN'T KNOW WHAT TO DO. IT WAS SUGGESTED BY MAZDA TECHINCAL SUPPORT TO UNPLUG OR DISCONNECT THE FROM THE HARNESS. IT WAS FOUND THAT THE SENSOR HAD NOT BEEN CONNECTED. THE TECHNICIANS DID SO AND THE SENSOR WARNING WAS NOT FLASHING ON THE DASHBOARD. AFTER THE LAST VISIT AND 2 1/2 WEEKS LATER. THE SEAT BELT SENSOR CONTINUES TO FLASH AND BLINK. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
MAZDA CORPORATION NOTIFIED ME OF AIRBAG/SEAT BELT SENSOR DEFECT.I TOOK THE CAR TO SHORELINE MAZDA, AURORA, CO TO REMEDY THE PROBLEM. THE SHORELINE MAZDA SERVICE DEPARTMENT HAS NOT REMEDIED THE PROBLEM. I'M RETURNING THE AUTOMOBILE FOR THE 5TH TIME. ATTACHED ARE THE WORK ORDERS. THE LAST VISIT ON 06/22/2018, THE SERVICE DEPARTMENT REPRESENTATIVE, FRAN (XXXX). STATED THE SERVICE DEPARTMENT CONTACTED MAZDA TECHINCAL SUPPORT REGARDING THE FAULTY SENSOR BLINKING CONTINUOUSLY WHILE IN MOTION. ALSO WHEN THE AUTOMOBILE IS STATIONARY. OR APPEARS WHILE DRIVING ON THE HIGHWAYS. (FRAN) SAID THE TECHNICIANS DIDN'T KNOW WHAT TO DO. IT WAS SUGGESTED BY MAZDA TECHINCAL SUPPORT TO UNPLUG OR DISCONNECT THE FROM THE HARNESS. IT WAS FOUND THAT THE SENSOR HAD NOT BEEN CONNECTED. THE TECHNICIANS DID SO AND THE SENSOR WARNING WAS NOT FLASHING ON THE DASHBOARD. AFTER THE LAST VISIT AND 2 1/2 WEEKS LATER. THE SEAT BELT SENSOR CONTINUES TO FLASH AND BLINK. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
MAZDA CORPORATION NOTIFIED ME OF AIRBAG/SEAT BELT SENSOR DEFECT.I TOOK THE CAR TO SHORELINE MAZDA, AURORA, CO TO REMEDY THE PROBLEM. THE SHORELINE MAZDA SERVICE DEPARTMENT HAS NOT REMEDIED THE PROBLEM. I'M RETURNING THE AUTOMOBILE FOR THE 5TH TIME. ATTACHED ARE THE WORK ORDERS. THE LAST VISIT ON 06/22/2018, THE SERVICE DEPARTMENT REPRESENTATIVE, FRAN (XXXX). STATED THE SERVICE DEPARTMENT CONTACTED MAZDA TECHINCAL SUPPORT REGARDING THE FAULTY SENSOR BLINKING CONTINUOUSLY WHILE IN MOTION. ALSO WHEN THE AUTOMOBILE IS STATIONARY. OR APPEARS WHILE DRIVING ON THE HIGHWAYS. (FRAN) SAID THE TECHNICIANS DIDN'T KNOW WHAT TO DO. IT WAS SUGGESTED BY MAZDA TECHINCAL SUPPORT TO UNPLUG OR DISCONNECT THE FROM THE HARNESS. IT WAS FOUND THAT THE SENSOR HAD NOT BEEN CONNECTED. THE TECHNICIANS DID SO AND THE SENSOR WARNING WAS NOT FLASHING ON THE DASHBOARD. AFTER THE LAST VISIT AND 2 1/2 WEEKS LATER. THE SEAT BELT SENSOR CONTINUES TO FLASH AND BLINK. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11120936
Recall Date: Aug 19, 2018
Mazda Motor Corp.
Defect Description:
SEAT BELTS
Potential Consequences:
MAZDA CORPORATION NOTIFIED ME OF AIRBAG/SEAT BELT SENSOR DEFECT.I TOOK THE CAR TO SHORELINE MAZDA, AURORA, CO TO REMEDY THE PROBLEM. THE SHORELINE MAZDA SERVICE DEPARTMENT HAS NOT REMEDIED THE PROBLEM. I'M RETURNING THE AUTOMOBILE FOR THE 5TH TIME. ATTACHED ARE THE WORK ORDERS. THE LAST VISIT ON 06/22/2018, THE SERVICE DEPARTMENT REPRESENTATIVE, FRAN (XXXX). STATED THE SERVICE DEPARTMENT CONTACTED MAZDA TECHINCAL SUPPORT REGARDING THE FAULTY SENSOR BLINKING CONTINUOUSLY WHILE IN MOTION. ALSO WHEN THE AUTOMOBILE IS STATIONARY. OR APPEARS WHILE DRIVING ON THE HIGHWAYS. (FRAN) SAID THE TECHNICIANS DIDN'T KNOW WHAT TO DO. IT WAS SUGGESTED BY MAZDA TECHINCAL SUPPORT TO UNPLUG OR DISCONNECT THE FROM THE HARNESS. IT WAS FOUND THAT THE SENSOR HAD NOT BEEN CONNECTED. THE TECHNICIANS DID SO AND THE SENSOR WARNING WAS NOT FLASHING ON THE DASHBOARD. AFTER THE LAST VISIT AND 2 1/2 WEEKS LATER. THE SEAT BELT SENSOR CONTINUES TO FLASH AND BLINK. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
MAZDA CORPORATION NOTIFIED ME OF AIRBAG/SEAT BELT SENSOR DEFECT.I TOOK THE CAR TO SHORELINE MAZDA, AURORA, CO TO REMEDY THE PROBLEM. THE SHORELINE MAZDA SERVICE DEPARTMENT HAS NOT REMEDIED THE PROBLEM. I'M RETURNING THE AUTOMOBILE FOR THE 5TH TIME. ATTACHED ARE THE WORK ORDERS. THE LAST VISIT ON 06/22/2018, THE SERVICE DEPARTMENT REPRESENTATIVE, FRAN (XXXX). STATED THE SERVICE DEPARTMENT CONTACTED MAZDA TECHINCAL SUPPORT REGARDING THE FAULTY SENSOR BLINKING CONTINUOUSLY WHILE IN MOTION. ALSO WHEN THE AUTOMOBILE IS STATIONARY. OR APPEARS WHILE DRIVING ON THE HIGHWAYS. (FRAN) SAID THE TECHNICIANS DIDN'T KNOW WHAT TO DO. IT WAS SUGGESTED BY MAZDA TECHINCAL SUPPORT TO UNPLUG OR DISCONNECT THE FROM THE HARNESS. IT WAS FOUND THAT THE SENSOR HAD NOT BEEN CONNECTED. THE TECHNICIANS DID SO AND THE SENSOR WARNING WAS NOT FLASHING ON THE DASHBOARD. AFTER THE LAST VISIT AND 2 1/2 WEEKS LATER. THE SEAT BELT SENSOR CONTINUES TO FLASH AND BLINK. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
MAZDA CORPORATION NOTIFIED ME OF AIRBAG/SEAT BELT SENSOR DEFECT.I TOOK THE CAR TO SHORELINE MAZDA, AURORA, CO TO REMEDY THE PROBLEM. THE SHORELINE MAZDA SERVICE DEPARTMENT HAS NOT REMEDIED THE PROBLEM. I'M RETURNING THE AUTOMOBILE FOR THE 5TH TIME. ATTACHED ARE THE WORK ORDERS. THE LAST VISIT ON 06/22/2018, THE SERVICE DEPARTMENT REPRESENTATIVE, FRAN (XXXX). STATED THE SERVICE DEPARTMENT CONTACTED MAZDA TECHINCAL SUPPORT REGARDING THE FAULTY SENSOR BLINKING CONTINUOUSLY WHILE IN MOTION. ALSO WHEN THE AUTOMOBILE IS STATIONARY. OR APPEARS WHILE DRIVING ON THE HIGHWAYS. (FRAN) SAID THE TECHNICIANS DIDN'T KNOW WHAT TO DO. IT WAS SUGGESTED BY MAZDA TECHINCAL SUPPORT TO UNPLUG OR DISCONNECT THE FROM THE HARNESS. IT WAS FOUND THAT THE SENSOR HAD NOT BEEN CONNECTED. THE TECHNICIANS DID SO AND THE SENSOR WARNING WAS NOT FLASHING ON THE DASHBOARD. AFTER THE LAST VISIT AND 2 1/2 WEEKS LATER. THE SEAT BELT SENSOR CONTINUES TO FLASH AND BLINK. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11120936
Recall Date: Aug 19, 2018
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR ACCELERATED UNASSISTED AND THE BRAKES DID NOT STOP IT . MOUNTED A CONCRETE DIVIDER AND SLAMMED INTO ANOTHER CAR. VEHICLE WAS GOING ABOUT 5MPH PULLING OUT OF PARKING SPACE AND TURNING ONTO EXIT DRIVEWAY.
Corrective Action:
CAR ACCELERATED UNASSISTED AND THE BRAKES DID NOT STOP IT . MOUNTED A CONCRETE DIVIDER AND SLAMMED INTO ANOTHER CAR. VEHICLE WAS GOING ABOUT 5MPH PULLING OUT OF PARKING SPACE AND TURNING ONTO EXIT DRIVEWAY.
Additional Notes:
CAR ACCELERATED UNASSISTED AND THE BRAKES DID NOT STOP IT . MOUNTED A CONCRETE DIVIDER AND SLAMMED INTO ANOTHER CAR. VEHICLE WAS GOING ABOUT 5MPH PULLING OUT OF PARKING SPACE AND TURNING ONTO EXIT DRIVEWAY.
Mfg Campaign: 11120794
Recall Date: Aug 18, 2018
Mazda Motor Corp.
Defect Description:
SERVICE BRAKES
Potential Consequences:
2016 MAZDA 6 WOULD JUST RANDOMLY ENRAGED E-BRAKE WITHOUT YOU ENGAGING IT AND WOULD NOT RELEASE, PARKING BRAKE AND BRAKE LIGHTS ARE ON. MAZDA SAID CONTROL MODULE WAS MALFUNCTIONING. MAZDA(BAKERSFIELD)REFUSES TO FIX IT AS ERROR CODES WOULDN'T SHOW UP WHEN DIAGNOSING IT. CAR WAS FIRST DIAGNOSED IN FLORIDA WHERE IT ORIGINALLY HAPPENED AND THAT WAS THE FINDING CONTROL MODULE MALFUNCTIONING.
Corrective Action:
2016 MAZDA 6 WOULD JUST RANDOMLY ENRAGED E-BRAKE WITHOUT YOU ENGAGING IT AND WOULD NOT RELEASE, PARKING BRAKE AND BRAKE LIGHTS ARE ON. MAZDA SAID CONTROL MODULE WAS MALFUNCTIONING. MAZDA(BAKERSFIELD)REFUSES TO FIX IT AS ERROR CODES WOULDN'T SHOW UP WHEN DIAGNOSING IT. CAR WAS FIRST DIAGNOSED IN FLORIDA WHERE IT ORIGINALLY HAPPENED AND THAT WAS THE FINDING CONTROL MODULE MALFUNCTIONING.
Additional Notes:
2016 MAZDA 6 WOULD JUST RANDOMLY ENRAGED E-BRAKE WITHOUT YOU ENGAGING IT AND WOULD NOT RELEASE, PARKING BRAKE AND BRAKE LIGHTS ARE ON. MAZDA SAID CONTROL MODULE WAS MALFUNCTIONING. MAZDA(BAKERSFIELD)REFUSES TO FIX IT AS ERROR CODES WOULDN'T SHOW UP WHEN DIAGNOSING IT. CAR WAS FIRST DIAGNOSED IN FLORIDA WHERE IT ORIGINALLY HAPPENED AND THAT WAS THE FINDING CONTROL MODULE MALFUNCTIONING.
Mfg Campaign: 11063673
Recall Date: Jan 19, 2018
Mazda Motor Corp.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TWICE NOW THE ELECTRONIC EMERGENCY BREAK SEEMS TO HAVE DISENGAGED RANDOMLY MINUTES AFTER I WALKED AWAY FROM THE VEHICLE
Corrective Action:
TWICE NOW THE ELECTRONIC EMERGENCY BREAK SEEMS TO HAVE DISENGAGED RANDOMLY MINUTES AFTER I WALKED AWAY FROM THE VEHICLE
Additional Notes:
TWICE NOW THE ELECTRONIC EMERGENCY BREAK SEEMS TO HAVE DISENGAGED RANDOMLY MINUTES AFTER I WALKED AWAY FROM THE VEHICLE
Mfg Campaign: 11055928
Recall Date: Dec 21, 2017
Mazda Motor Corp.
Defect Description:
SUSPENSION
Potential Consequences:
FRONT END CREAK SOUND UNDER 25 MPH OVER. EXACTLY LIKE THE 1 OTHER COMPLAINT I JUST READ... SIMILIAR VIN# 'S TOO. I.E. WHEN TURNING AND GOING STRAIGHT WHILE ENTERING A SLOPED ENTRY OF DRIVEWAY OR OTHER ENTRY ACCESS SIMILAR. OR GOING OVER A SPEED BUMP SLOWLY. THERE IS A CRICKING SOUND. ALMOST AS IF SOMETHING IS BROKEN OR MISSING IN FRONT END. MY CAR HAS ONLY 15000 MILES ON IT! DEALER HAS 1 MASTER TECH. PARTS TOOK 3 WEEKS TO ARRIVE AFTER THEY TOLD ME 4 BUSINESS DAYS.
Corrective Action:
FRONT END CREAK SOUND UNDER 25 MPH OVER. EXACTLY LIKE THE 1 OTHER COMPLAINT I JUST READ... SIMILIAR VIN# 'S TOO. I.E. WHEN TURNING AND GOING STRAIGHT WHILE ENTERING A SLOPED ENTRY OF DRIVEWAY OR OTHER ENTRY ACCESS SIMILAR. OR GOING OVER A SPEED BUMP SLOWLY. THERE IS A CRICKING SOUND. ALMOST AS IF SOMETHING IS BROKEN OR MISSING IN FRONT END. MY CAR HAS ONLY 15000 MILES ON IT! DEALER HAS 1 MASTER TECH. PARTS TOOK 3 WEEKS TO ARRIVE AFTER THEY TOLD ME 4 BUSINESS DAYS.
Additional Notes:
FRONT END CREAK SOUND UNDER 25 MPH OVER. EXACTLY LIKE THE 1 OTHER COMPLAINT I JUST READ... SIMILIAR VIN# 'S TOO. I.E. WHEN TURNING AND GOING STRAIGHT WHILE ENTERING A SLOPED ENTRY OF DRIVEWAY OR OTHER ENTRY ACCESS SIMILAR. OR GOING OVER A SPEED BUMP SLOWLY. THERE IS A CRICKING SOUND. ALMOST AS IF SOMETHING IS BROKEN OR MISSING IN FRONT END. MY CAR HAS ONLY 15000 MILES ON IT! DEALER HAS 1 MASTER TECH. PARTS TOOK 3 WEEKS TO ARRIVE AFTER THEY TOLD ME 4 BUSINESS DAYS.
Mfg Campaign: 11054395
Recall Date: Dec 13, 2017
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN PRESSING THE START/STOP BUTTON, THE IGNITION DOES NOT TURN OFF ALTHOUGH THE SHIFT LEVER IS IN "P" POSITION AND THE "ENGINE" SHUTS OFF NORMALLY, THE IGNITION STAYS ON (IN ACCESSORY MODE).
Corrective Action:
WHEN PRESSING THE START/STOP BUTTON, THE IGNITION DOES NOT TURN OFF ALTHOUGH THE SHIFT LEVER IS IN "P" POSITION AND THE "ENGINE" SHUTS OFF NORMALLY, THE IGNITION STAYS ON (IN ACCESSORY MODE).
Additional Notes:
WHEN PRESSING THE START/STOP BUTTON, THE IGNITION DOES NOT TURN OFF ALTHOUGH THE SHIFT LEVER IS IN "P" POSITION AND THE "ENGINE" SHUTS OFF NORMALLY, THE IGNITION STAYS ON (IN ACCESSORY MODE).
Mfg Campaign: 11010951
Recall Date: Jul 27, 2017
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
THIS CAR HAS SERIOUS PROBLEMS. I HAVE APPROACHED MAZDA WITH NUMEROUS SERVICE COMPLAINTS AND THEY REFUSE TO FIX. THE CAR GETS TERRIBLE GAS MILEAGE NOT THE FACTORY STATED 42 MPG WHICH WAS SOLD ON THE MSRP BUT MORE LIKE 22. THE SUSPENSION DRIVES TERRIBLE MAKES NOISES, THE CAR "CREAKS" WHEN GOING OVER THINGS AND IS NOT STABLE AT FREEWAY SPEEDS. THE CAR ALSO SWAYS FORM LEFT TO RIGHT ON THE FREEWAY AND IS EXTREMELY SLOW TO STOP. IT IS DANGEROUS AND MAZDA WILL NOT FIX. I EVEN HAVE A VOICEMAIL FORM MAZDA CORPORATE STATING THEN REFUSE TO FIX THESE PROBLEMS. I HAVE HAD TO HIRED A LAWYER TO DECLARE THE CAR A LEMON. MAZDA ALSO REFUSED TO SERVICE THE CAR FOR OIL CHANGES, TIRE ROTATION, ETC. I HAVE ALSO FILED A CLAIM WITH MAZDA CORPORATE ALONG WITH THE NUMEROUS TIMES IN AND OUT OF THE SHOP YET THEY STILL REFUSE AND ARE UNWILLING TO SERVICE/FIX THE SAFETY ISSUES ON MY CAR. ALSO, THE HEATED SEATS, BOTH FRONT AND PASSENGER, HAVE NOT BEEN ABLE TO BE FIXED SINCE THE DAY I PURCHASED THE CAR (I HAVE NOW HAD THE CAR APPROX 14 MONTHS). AS OF TODAY 7/11/2017, THIS PROBLEM THAT HAS BEEN GOING ON SINCE I BOUGHT THE CAR EARLY 2016 HAS NOT BEEN RESOLVED. PLEASE HELP!
Corrective Action:
THIS CAR HAS SERIOUS PROBLEMS. I HAVE APPROACHED MAZDA WITH NUMEROUS SERVICE COMPLAINTS AND THEY REFUSE TO FIX. THE CAR GETS TERRIBLE GAS MILEAGE NOT THE FACTORY STATED 42 MPG WHICH WAS SOLD ON THE MSRP BUT MORE LIKE 22. THE SUSPENSION DRIVES TERRIBLE MAKES NOISES, THE CAR "CREAKS" WHEN GOING OVER THINGS AND IS NOT STABLE AT FREEWAY SPEEDS. THE CAR ALSO SWAYS FORM LEFT TO RIGHT ON THE FREEWAY AND IS EXTREMELY SLOW TO STOP. IT IS DANGEROUS AND MAZDA WILL NOT FIX. I EVEN HAVE A VOICEMAIL FORM MAZDA CORPORATE STATING THEN REFUSE TO FIX THESE PROBLEMS. I HAVE HAD TO HIRED A LAWYER TO DECLARE THE CAR A LEMON. MAZDA ALSO REFUSED TO SERVICE THE CAR FOR OIL CHANGES, TIRE ROTATION, ETC. I HAVE ALSO FILED A CLAIM WITH MAZDA CORPORATE ALONG WITH THE NUMEROUS TIMES IN AND OUT OF THE SHOP YET THEY STILL REFUSE AND ARE UNWILLING TO SERVICE/FIX THE SAFETY ISSUES ON MY CAR. ALSO, THE HEATED SEATS, BOTH FRONT AND PASSENGER, HAVE NOT BEEN ABLE TO BE FIXED SINCE THE DAY I PURCHASED THE CAR (I HAVE NOW HAD THE CAR APPROX 14 MONTHS). AS OF TODAY 7/11/2017, THIS PROBLEM THAT HAS BEEN GOING ON SINCE I BOUGHT THE CAR EARLY 2016 HAS NOT BEEN RESOLVED. PLEASE HELP!
Additional Notes:
THIS CAR HAS SERIOUS PROBLEMS. I HAVE APPROACHED MAZDA WITH NUMEROUS SERVICE COMPLAINTS AND THEY REFUSE TO FIX. THE CAR GETS TERRIBLE GAS MILEAGE NOT THE FACTORY STATED 42 MPG WHICH WAS SOLD ON THE MSRP BUT MORE LIKE 22. THE SUSPENSION DRIVES TERRIBLE MAKES NOISES, THE CAR "CREAKS" WHEN GOING OVER THINGS AND IS NOT STABLE AT FREEWAY SPEEDS. THE CAR ALSO SWAYS FORM LEFT TO RIGHT ON THE FREEWAY AND IS EXTREMELY SLOW TO STOP. IT IS DANGEROUS AND MAZDA WILL NOT FIX. I EVEN HAVE A VOICEMAIL FORM MAZDA CORPORATE STATING THEN REFUSE TO FIX THESE PROBLEMS. I HAVE HAD TO HIRED A LAWYER TO DECLARE THE CAR A LEMON. MAZDA ALSO REFUSED TO SERVICE THE CAR FOR OIL CHANGES, TIRE ROTATION, ETC. I HAVE ALSO FILED A CLAIM WITH MAZDA CORPORATE ALONG WITH THE NUMEROUS TIMES IN AND OUT OF THE SHOP YET THEY STILL REFUSE AND ARE UNWILLING TO SERVICE/FIX THE SAFETY ISSUES ON MY CAR. ALSO, THE HEATED SEATS, BOTH FRONT AND PASSENGER, HAVE NOT BEEN ABLE TO BE FIXED SINCE THE DAY I PURCHASED THE CAR (I HAVE NOW HAD THE CAR APPROX 14 MONTHS). AS OF TODAY 7/11/2017, THIS PROBLEM THAT HAS BEEN GOING ON SINCE I BOUGHT THE CAR EARLY 2016 HAS NOT BEEN RESOLVED. PLEASE HELP!
Mfg Campaign: 11004665
Recall Date: Jul 11, 2017
Mazda Motor Corp.
Defect Description:
STEERING
Potential Consequences:
THIS CAR HAS SERIOUS PROBLEMS. I HAVE APPROACHED MAZDA WITH NUMEROUS SERVICE COMPLAINTS AND THEY REFUSE TO FIX. THE CAR GETS TERRIBLE GAS MILEAGE NOT THE FACTORY STATED 42 MPG WHICH WAS SOLD ON THE MSRP BUT MORE LIKE 22. THE SUSPENSION DRIVES TERRIBLE MAKES NOISES, THE CAR "CREAKS" WHEN GOING OVER THINGS AND IS NOT STABLE AT FREEWAY SPEEDS. THE CAR ALSO SWAYS FORM LEFT TO RIGHT ON THE FREEWAY AND IS EXTREMELY SLOW TO STOP. IT IS DANGEROUS AND MAZDA WILL NOT FIX. I EVEN HAVE A VOICEMAIL FORM MAZDA CORPORATE STATING THEN REFUSE TO FIX THESE PROBLEMS. I HAVE HAD TO HIRED A LAWYER TO DECLARE THE CAR A LEMON. MAZDA ALSO REFUSED TO SERVICE THE CAR FOR OIL CHANGES, TIRE ROTATION, ETC. I HAVE ALSO FILED A CLAIM WITH MAZDA CORPORATE ALONG WITH THE NUMEROUS TIMES IN AND OUT OF THE SHOP YET THEY STILL REFUSE AND ARE UNWILLING TO SERVICE/FIX THE SAFETY ISSUES ON MY CAR. ALSO, THE HEATED SEATS, BOTH FRONT AND PASSENGER, HAVE NOT BEEN ABLE TO BE FIXED SINCE THE DAY I PURCHASED THE CAR (I HAVE NOW HAD THE CAR APPROX 14 MONTHS). AS OF TODAY 7/11/2017, THIS PROBLEM THAT HAS BEEN GOING ON SINCE I BOUGHT THE CAR EARLY 2016 HAS NOT BEEN RESOLVED. PLEASE HELP!
Corrective Action:
THIS CAR HAS SERIOUS PROBLEMS. I HAVE APPROACHED MAZDA WITH NUMEROUS SERVICE COMPLAINTS AND THEY REFUSE TO FIX. THE CAR GETS TERRIBLE GAS MILEAGE NOT THE FACTORY STATED 42 MPG WHICH WAS SOLD ON THE MSRP BUT MORE LIKE 22. THE SUSPENSION DRIVES TERRIBLE MAKES NOISES, THE CAR "CREAKS" WHEN GOING OVER THINGS AND IS NOT STABLE AT FREEWAY SPEEDS. THE CAR ALSO SWAYS FORM LEFT TO RIGHT ON THE FREEWAY AND IS EXTREMELY SLOW TO STOP. IT IS DANGEROUS AND MAZDA WILL NOT FIX. I EVEN HAVE A VOICEMAIL FORM MAZDA CORPORATE STATING THEN REFUSE TO FIX THESE PROBLEMS. I HAVE HAD TO HIRED A LAWYER TO DECLARE THE CAR A LEMON. MAZDA ALSO REFUSED TO SERVICE THE CAR FOR OIL CHANGES, TIRE ROTATION, ETC. I HAVE ALSO FILED A CLAIM WITH MAZDA CORPORATE ALONG WITH THE NUMEROUS TIMES IN AND OUT OF THE SHOP YET THEY STILL REFUSE AND ARE UNWILLING TO SERVICE/FIX THE SAFETY ISSUES ON MY CAR. ALSO, THE HEATED SEATS, BOTH FRONT AND PASSENGER, HAVE NOT BEEN ABLE TO BE FIXED SINCE THE DAY I PURCHASED THE CAR (I HAVE NOW HAD THE CAR APPROX 14 MONTHS). AS OF TODAY 7/11/2017, THIS PROBLEM THAT HAS BEEN GOING ON SINCE I BOUGHT THE CAR EARLY 2016 HAS NOT BEEN RESOLVED. PLEASE HELP!
Additional Notes:
THIS CAR HAS SERIOUS PROBLEMS. I HAVE APPROACHED MAZDA WITH NUMEROUS SERVICE COMPLAINTS AND THEY REFUSE TO FIX. THE CAR GETS TERRIBLE GAS MILEAGE NOT THE FACTORY STATED 42 MPG WHICH WAS SOLD ON THE MSRP BUT MORE LIKE 22. THE SUSPENSION DRIVES TERRIBLE MAKES NOISES, THE CAR "CREAKS" WHEN GOING OVER THINGS AND IS NOT STABLE AT FREEWAY SPEEDS. THE CAR ALSO SWAYS FORM LEFT TO RIGHT ON THE FREEWAY AND IS EXTREMELY SLOW TO STOP. IT IS DANGEROUS AND MAZDA WILL NOT FIX. I EVEN HAVE A VOICEMAIL FORM MAZDA CORPORATE STATING THEN REFUSE TO FIX THESE PROBLEMS. I HAVE HAD TO HIRED A LAWYER TO DECLARE THE CAR A LEMON. MAZDA ALSO REFUSED TO SERVICE THE CAR FOR OIL CHANGES, TIRE ROTATION, ETC. I HAVE ALSO FILED A CLAIM WITH MAZDA CORPORATE ALONG WITH THE NUMEROUS TIMES IN AND OUT OF THE SHOP YET THEY STILL REFUSE AND ARE UNWILLING TO SERVICE/FIX THE SAFETY ISSUES ON MY CAR. ALSO, THE HEATED SEATS, BOTH FRONT AND PASSENGER, HAVE NOT BEEN ABLE TO BE FIXED SINCE THE DAY I PURCHASED THE CAR (I HAVE NOW HAD THE CAR APPROX 14 MONTHS). AS OF TODAY 7/11/2017, THIS PROBLEM THAT HAS BEEN GOING ON SINCE I BOUGHT THE CAR EARLY 2016 HAS NOT BEEN RESOLVED. PLEASE HELP!
Mfg Campaign: 11004665
Recall Date: Jul 11, 2017
Mazda Motor Corp.
Defect Description:
SUSPENSION
Potential Consequences:
THIS CAR HAS SERIOUS PROBLEMS. I HAVE APPROACHED MAZDA WITH NUMEROUS SERVICE COMPLAINTS AND THEY REFUSE TO FIX. THE CAR GETS TERRIBLE GAS MILEAGE NOT THE FACTORY STATED 42 MPG WHICH WAS SOLD ON THE MSRP BUT MORE LIKE 22. THE SUSPENSION DRIVES TERRIBLE MAKES NOISES, THE CAR "CREAKS" WHEN GOING OVER THINGS AND IS NOT STABLE AT FREEWAY SPEEDS. THE CAR ALSO SWAYS FORM LEFT TO RIGHT ON THE FREEWAY AND IS EXTREMELY SLOW TO STOP. IT IS DANGEROUS AND MAZDA WILL NOT FIX. I EVEN HAVE A VOICEMAIL FORM MAZDA CORPORATE STATING THEN REFUSE TO FIX THESE PROBLEMS. I HAVE HAD TO HIRED A LAWYER TO DECLARE THE CAR A LEMON. MAZDA ALSO REFUSED TO SERVICE THE CAR FOR OIL CHANGES, TIRE ROTATION, ETC. I HAVE ALSO FILED A CLAIM WITH MAZDA CORPORATE ALONG WITH THE NUMEROUS TIMES IN AND OUT OF THE SHOP YET THEY STILL REFUSE AND ARE UNWILLING TO SERVICE/FIX THE SAFETY ISSUES ON MY CAR. ALSO, THE HEATED SEATS, BOTH FRONT AND PASSENGER, HAVE NOT BEEN ABLE TO BE FIXED SINCE THE DAY I PURCHASED THE CAR (I HAVE NOW HAD THE CAR APPROX 14 MONTHS). AS OF TODAY 7/11/2017, THIS PROBLEM THAT HAS BEEN GOING ON SINCE I BOUGHT THE CAR EARLY 2016 HAS NOT BEEN RESOLVED. PLEASE HELP!
Corrective Action:
THIS CAR HAS SERIOUS PROBLEMS. I HAVE APPROACHED MAZDA WITH NUMEROUS SERVICE COMPLAINTS AND THEY REFUSE TO FIX. THE CAR GETS TERRIBLE GAS MILEAGE NOT THE FACTORY STATED 42 MPG WHICH WAS SOLD ON THE MSRP BUT MORE LIKE 22. THE SUSPENSION DRIVES TERRIBLE MAKES NOISES, THE CAR "CREAKS" WHEN GOING OVER THINGS AND IS NOT STABLE AT FREEWAY SPEEDS. THE CAR ALSO SWAYS FORM LEFT TO RIGHT ON THE FREEWAY AND IS EXTREMELY SLOW TO STOP. IT IS DANGEROUS AND MAZDA WILL NOT FIX. I EVEN HAVE A VOICEMAIL FORM MAZDA CORPORATE STATING THEN REFUSE TO FIX THESE PROBLEMS. I HAVE HAD TO HIRED A LAWYER TO DECLARE THE CAR A LEMON. MAZDA ALSO REFUSED TO SERVICE THE CAR FOR OIL CHANGES, TIRE ROTATION, ETC. I HAVE ALSO FILED A CLAIM WITH MAZDA CORPORATE ALONG WITH THE NUMEROUS TIMES IN AND OUT OF THE SHOP YET THEY STILL REFUSE AND ARE UNWILLING TO SERVICE/FIX THE SAFETY ISSUES ON MY CAR. ALSO, THE HEATED SEATS, BOTH FRONT AND PASSENGER, HAVE NOT BEEN ABLE TO BE FIXED SINCE THE DAY I PURCHASED THE CAR (I HAVE NOW HAD THE CAR APPROX 14 MONTHS). AS OF TODAY 7/11/2017, THIS PROBLEM THAT HAS BEEN GOING ON SINCE I BOUGHT THE CAR EARLY 2016 HAS NOT BEEN RESOLVED. PLEASE HELP!
Additional Notes:
THIS CAR HAS SERIOUS PROBLEMS. I HAVE APPROACHED MAZDA WITH NUMEROUS SERVICE COMPLAINTS AND THEY REFUSE TO FIX. THE CAR GETS TERRIBLE GAS MILEAGE NOT THE FACTORY STATED 42 MPG WHICH WAS SOLD ON THE MSRP BUT MORE LIKE 22. THE SUSPENSION DRIVES TERRIBLE MAKES NOISES, THE CAR "CREAKS" WHEN GOING OVER THINGS AND IS NOT STABLE AT FREEWAY SPEEDS. THE CAR ALSO SWAYS FORM LEFT TO RIGHT ON THE FREEWAY AND IS EXTREMELY SLOW TO STOP. IT IS DANGEROUS AND MAZDA WILL NOT FIX. I EVEN HAVE A VOICEMAIL FORM MAZDA CORPORATE STATING THEN REFUSE TO FIX THESE PROBLEMS. I HAVE HAD TO HIRED A LAWYER TO DECLARE THE CAR A LEMON. MAZDA ALSO REFUSED TO SERVICE THE CAR FOR OIL CHANGES, TIRE ROTATION, ETC. I HAVE ALSO FILED A CLAIM WITH MAZDA CORPORATE ALONG WITH THE NUMEROUS TIMES IN AND OUT OF THE SHOP YET THEY STILL REFUSE AND ARE UNWILLING TO SERVICE/FIX THE SAFETY ISSUES ON MY CAR. ALSO, THE HEATED SEATS, BOTH FRONT AND PASSENGER, HAVE NOT BEEN ABLE TO BE FIXED SINCE THE DAY I PURCHASED THE CAR (I HAVE NOW HAD THE CAR APPROX 14 MONTHS). AS OF TODAY 7/11/2017, THIS PROBLEM THAT HAS BEEN GOING ON SINCE I BOUGHT THE CAR EARLY 2016 HAS NOT BEEN RESOLVED. PLEASE HELP!
Mfg Campaign: 11004665
Recall Date: Jul 11, 2017
Mazda Motor Corp.
Defect Description:
WHEELS
Potential Consequences:
WHILE DRIVING MY CAR ON 4/16/2017 AND GOING THROUGH A TOLL BOOTH ON THE PA TURNPIKE THE CAR SUDDENLY PULLED TO ONE SIDE AND THE AIR ALERT WENT OFF. I PULLED OVER IMMEDIATELY AND FOUND THE FRONT LEFT TIRE WAS FLAT. AS I WAS CHANGING THE TIRED I FOUND THAT THE SIDEWALLS ON THE OUTER AND INNER ASPECT HAD COMPLETELY SEPARATED FROM THE TREADS. THE TIRE SIDEWALLS COMPLETELY DISINTEGRATED AROUND THE ENTIRE CIRCUMFERENCE ON BOTH SIDEWALLS. ALMOST LIKE A RETREADED TIRE DOES. THIS IS A COMPLETE TIRE FAILURE AT 9,100 MILES AND DRIVING SLOWLY THROUGH A TOLL BOOTH. IF THIS HAD HAPPENED AT A HIGH RATE OF SPEED I PROBABLY WOULD HAVE LOST TOTAL CONTROL OF MY CAR. SEE PHOTOS ATTACHED.
Corrective Action:
WHILE DRIVING MY CAR ON 4/16/2017 AND GOING THROUGH A TOLL BOOTH ON THE PA TURNPIKE THE CAR SUDDENLY PULLED TO ONE SIDE AND THE AIR ALERT WENT OFF. I PULLED OVER IMMEDIATELY AND FOUND THE FRONT LEFT TIRE WAS FLAT. AS I WAS CHANGING THE TIRED I FOUND THAT THE SIDEWALLS ON THE OUTER AND INNER ASPECT HAD COMPLETELY SEPARATED FROM THE TREADS. THE TIRE SIDEWALLS COMPLETELY DISINTEGRATED AROUND THE ENTIRE CIRCUMFERENCE ON BOTH SIDEWALLS. ALMOST LIKE A RETREADED TIRE DOES. THIS IS A COMPLETE TIRE FAILURE AT 9,100 MILES AND DRIVING SLOWLY THROUGH A TOLL BOOTH. IF THIS HAD HAPPENED AT A HIGH RATE OF SPEED I PROBABLY WOULD HAVE LOST TOTAL CONTROL OF MY CAR. SEE PHOTOS ATTACHED.
Additional Notes:
WHILE DRIVING MY CAR ON 4/16/2017 AND GOING THROUGH A TOLL BOOTH ON THE PA TURNPIKE THE CAR SUDDENLY PULLED TO ONE SIDE AND THE AIR ALERT WENT OFF. I PULLED OVER IMMEDIATELY AND FOUND THE FRONT LEFT TIRE WAS FLAT. AS I WAS CHANGING THE TIRED I FOUND THAT THE SIDEWALLS ON THE OUTER AND INNER ASPECT HAD COMPLETELY SEPARATED FROM THE TREADS. THE TIRE SIDEWALLS COMPLETELY DISINTEGRATED AROUND THE ENTIRE CIRCUMFERENCE ON BOTH SIDEWALLS. ALMOST LIKE A RETREADED TIRE DOES. THIS IS A COMPLETE TIRE FAILURE AT 9,100 MILES AND DRIVING SLOWLY THROUGH A TOLL BOOTH. IF THIS HAD HAPPENED AT A HIGH RATE OF SPEED I PROBABLY WOULD HAVE LOST TOTAL CONTROL OF MY CAR. SEE PHOTOS ATTACHED.
Mfg Campaign: 10992041
Recall Date: May 29, 2017
Mazda Motor Corp.
Defect Description:
SUSPENSION
Potential Consequences:
CREAKING OF SUSPENSION SYSTEM. THE CARS MILEAGE IS 7500. IT IS A CREAKING SOUND THAT IS FROM THE FRONT END. I NOTICED IT WHEN TURNING IN AND OUT OF DRIVEWAYS. I CAN REPLICATE IT EVERY DAY AND IT HAS BEEN HAPPENING SINCE I PURCHASED THE CAR.
Corrective Action:
CREAKING OF SUSPENSION SYSTEM. THE CARS MILEAGE IS 7500. IT IS A CREAKING SOUND THAT IS FROM THE FRONT END. I NOTICED IT WHEN TURNING IN AND OUT OF DRIVEWAYS. I CAN REPLICATE IT EVERY DAY AND IT HAS BEEN HAPPENING SINCE I PURCHASED THE CAR.
Additional Notes:
CREAKING OF SUSPENSION SYSTEM. THE CARS MILEAGE IS 7500. IT IS A CREAKING SOUND THAT IS FROM THE FRONT END. I NOTICED IT WHEN TURNING IN AND OUT OF DRIVEWAYS. I CAN REPLICATE IT EVERY DAY AND IT HAS BEEN HAPPENING SINCE I PURCHASED THE CAR.
Mfg Campaign: 10991035
Recall Date: May 22, 2017
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 MAZDA 6 HAD A SUNROOF THAT EXPLODED ON JAN 11, 2017 WHILE DRIVING. IT SOUNDED LIKE A GUNSHOT AND I ALMOST WRECKED. IT EXPLODED UPWARD AND OUT OF THE VEHICLE ALTHOUGH WE HAD A LOT OF GLASS THAT RAINED BACK IN ON US AND THE INSIDE OF HER CAR. THE VEHICLE WAS ONLY 8 MONTHS OLD. MAZDA REPLACED THE SUNROOF OUT OF "GOOD WILL" (AS THEY PUT IT) HER VEHICLE IS NOT THE FIRST VEHICLE TO DO THIS - GOOGLE IT! THEY ARE REFUSING TO REPAIR THE LEATHER SEATS THAT THE GLASS GOT EMBEDDED IN AND RIPPED AND ARE REFUSING TO FIX THE PAINT WHERE THE GLASS FLEW OUT AND TOOK A CHUNK OF PAINT OFF THE ROOF AND THE TRUNK OF THE VEHICLE. WE HAVE BEEN TRYING TO WORK THROUGH THIS WITH THEM SINCE JANUARY. I HAVE BEEN ON THE PHONE WITH CORPORATE MAZDA WHO IN TURN HAVE BEEN TRYING TO GET PASSPORT MAZDA ON THE PHONE FOR 2 WEEKS TO GET THEIR SIDE OF THE STORY. THE HAVE NOT MADE A CONNECTION WITH CORPORATE IN OVER TWO WEEKS. ISN'T THAT LIKE IGNORING YOUR BOSS? BESIDES THE FACT THAT MAZDA WILL NOT STAND BEHIND THEIR PRODUCT AND QUALITY ONE OF MY DAUGHTER FIRST "ADULT PURCHASES" HAS NOT TURNED OUT TO BE A DISHEARTENING EXPERIENCE. THEY HAVE NOT HEARD THE LAST FROM US AS WE STAND UP FOR WHAT IS RIGHT! DO NOT PURCHASE A MAZDA AS THEIR CUSTOMER SERVICE IS LESS THEN SATISFACTORY AND WE PURCHASED NOT ONE BUT TWO MAZDA'S ON THE SAME DAY! --
Corrective Action:
2016 MAZDA 6 HAD A SUNROOF THAT EXPLODED ON JAN 11, 2017 WHILE DRIVING. IT SOUNDED LIKE A GUNSHOT AND I ALMOST WRECKED. IT EXPLODED UPWARD AND OUT OF THE VEHICLE ALTHOUGH WE HAD A LOT OF GLASS THAT RAINED BACK IN ON US AND THE INSIDE OF HER CAR. THE VEHICLE WAS ONLY 8 MONTHS OLD. MAZDA REPLACED THE SUNROOF OUT OF "GOOD WILL" (AS THEY PUT IT) HER VEHICLE IS NOT THE FIRST VEHICLE TO DO THIS - GOOGLE IT! THEY ARE REFUSING TO REPAIR THE LEATHER SEATS THAT THE GLASS GOT EMBEDDED IN AND RIPPED AND ARE REFUSING TO FIX THE PAINT WHERE THE GLASS FLEW OUT AND TOOK A CHUNK OF PAINT OFF THE ROOF AND THE TRUNK OF THE VEHICLE. WE HAVE BEEN TRYING TO WORK THROUGH THIS WITH THEM SINCE JANUARY. I HAVE BEEN ON THE PHONE WITH CORPORATE MAZDA WHO IN TURN HAVE BEEN TRYING TO GET PASSPORT MAZDA ON THE PHONE FOR 2 WEEKS TO GET THEIR SIDE OF THE STORY. THE HAVE NOT MADE A CONNECTION WITH CORPORATE IN OVER TWO WEEKS. ISN'T THAT LIKE IGNORING YOUR BOSS? BESIDES THE FACT THAT MAZDA WILL NOT STAND BEHIND THEIR PRODUCT AND QUALITY ONE OF MY DAUGHTER FIRST "ADULT PURCHASES" HAS NOT TURNED OUT TO BE A DISHEARTENING EXPERIENCE. THEY HAVE NOT HEARD THE LAST FROM US AS WE STAND UP FOR WHAT IS RIGHT! DO NOT PURCHASE A MAZDA AS THEIR CUSTOMER SERVICE IS LESS THEN SATISFACTORY AND WE PURCHASED NOT ONE BUT TWO MAZDA'S ON THE SAME DAY! --
Additional Notes:
2016 MAZDA 6 HAD A SUNROOF THAT EXPLODED ON JAN 11, 2017 WHILE DRIVING. IT SOUNDED LIKE A GUNSHOT AND I ALMOST WRECKED. IT EXPLODED UPWARD AND OUT OF THE VEHICLE ALTHOUGH WE HAD A LOT OF GLASS THAT RAINED BACK IN ON US AND THE INSIDE OF HER CAR. THE VEHICLE WAS ONLY 8 MONTHS OLD. MAZDA REPLACED THE SUNROOF OUT OF "GOOD WILL" (AS THEY PUT IT) HER VEHICLE IS NOT THE FIRST VEHICLE TO DO THIS - GOOGLE IT! THEY ARE REFUSING TO REPAIR THE LEATHER SEATS THAT THE GLASS GOT EMBEDDED IN AND RIPPED AND ARE REFUSING TO FIX THE PAINT WHERE THE GLASS FLEW OUT AND TOOK A CHUNK OF PAINT OFF THE ROOF AND THE TRUNK OF THE VEHICLE. WE HAVE BEEN TRYING TO WORK THROUGH THIS WITH THEM SINCE JANUARY. I HAVE BEEN ON THE PHONE WITH CORPORATE MAZDA WHO IN TURN HAVE BEEN TRYING TO GET PASSPORT MAZDA ON THE PHONE FOR 2 WEEKS TO GET THEIR SIDE OF THE STORY. THE HAVE NOT MADE A CONNECTION WITH CORPORATE IN OVER TWO WEEKS. ISN'T THAT LIKE IGNORING YOUR BOSS? BESIDES THE FACT THAT MAZDA WILL NOT STAND BEHIND THEIR PRODUCT AND QUALITY ONE OF MY DAUGHTER FIRST "ADULT PURCHASES" HAS NOT TURNED OUT TO BE A DISHEARTENING EXPERIENCE. THEY HAVE NOT HEARD THE LAST FROM US AS WE STAND UP FOR WHAT IS RIGHT! DO NOT PURCHASE A MAZDA AS THEIR CUSTOMER SERVICE IS LESS THEN SATISFACTORY AND WE PURCHASED NOT ONE BUT TWO MAZDA'S ON THE SAME DAY! --
Mfg Campaign: 10983207
Recall Date: May 3, 2017
Mazda Motor Corp.
Defect Description:
SERVICE BRAKES
Potential Consequences:
SMART CITY BREAKS MALFUNCTION. A BREAKING SYSTEM THAT IS ONLY SUPPOSED TO WORK WHEN GOING UNDER 20MPH, APPLIED WHEN I WAS GOING 65-70 DOWN A FREEWAY. CHECK ENGINE LIGHT CAME ON, CAR STARTED APPLYING BREAKS, THEN SLAMMED ON BREAKS. DRIVERS FOOT STILL ON GAS PEDDLE, HAPPENED WITHIN SECONDS.
Corrective Action:
SMART CITY BREAKS MALFUNCTION. A BREAKING SYSTEM THAT IS ONLY SUPPOSED TO WORK WHEN GOING UNDER 20MPH, APPLIED WHEN I WAS GOING 65-70 DOWN A FREEWAY. CHECK ENGINE LIGHT CAME ON, CAR STARTED APPLYING BREAKS, THEN SLAMMED ON BREAKS. DRIVERS FOOT STILL ON GAS PEDDLE, HAPPENED WITHIN SECONDS.
Additional Notes:
SMART CITY BREAKS MALFUNCTION. A BREAKING SYSTEM THAT IS ONLY SUPPOSED TO WORK WHEN GOING UNDER 20MPH, APPLIED WHEN I WAS GOING 65-70 DOWN A FREEWAY. CHECK ENGINE LIGHT CAME ON, CAR STARTED APPLYING BREAKS, THEN SLAMMED ON BREAKS. DRIVERS FOOT STILL ON GAS PEDDLE, HAPPENED WITHIN SECONDS.
Mfg Campaign: 10967288
Recall Date: Mar 20, 2017
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SMART CITY BREAKS MALFUNCTION. A BREAKING SYSTEM THAT IS ONLY SUPPOSED TO WORK WHEN GOING UNDER 20MPH, APPLIED WHEN I WAS GOING 65-70 DOWN A FREEWAY. CHECK ENGINE LIGHT CAME ON, CAR STARTED APPLYING BREAKS, THEN SLAMMED ON BREAKS. DRIVERS FOOT STILL ON GAS PEDDLE, HAPPENED WITHIN SECONDS.
Corrective Action:
SMART CITY BREAKS MALFUNCTION. A BREAKING SYSTEM THAT IS ONLY SUPPOSED TO WORK WHEN GOING UNDER 20MPH, APPLIED WHEN I WAS GOING 65-70 DOWN A FREEWAY. CHECK ENGINE LIGHT CAME ON, CAR STARTED APPLYING BREAKS, THEN SLAMMED ON BREAKS. DRIVERS FOOT STILL ON GAS PEDDLE, HAPPENED WITHIN SECONDS.
Additional Notes:
SMART CITY BREAKS MALFUNCTION. A BREAKING SYSTEM THAT IS ONLY SUPPOSED TO WORK WHEN GOING UNDER 20MPH, APPLIED WHEN I WAS GOING 65-70 DOWN A FREEWAY. CHECK ENGINE LIGHT CAME ON, CAR STARTED APPLYING BREAKS, THEN SLAMMED ON BREAKS. DRIVERS FOOT STILL ON GAS PEDDLE, HAPPENED WITHIN SECONDS.
Mfg Campaign: 10967288
Recall Date: Mar 20, 2017
Mazda Motor Corp.
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 MAZDA MAZDA6. THE CONTACT STATED THAT THE CRUISE CONTROL WOULD NOT CEASE TO FUNCTION AND WHEN ATTEMPTING TO DISENGAGE IT THE VEHICLE WOULD INCREASE IN SPEED. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE OCCURRED SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CRUISE CONTROL BUTTONS NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 MAZDA MAZDA6. THE CONTACT STATED THAT THE CRUISE CONTROL WOULD NOT CEASE TO FUNCTION AND WHEN ATTEMPTING TO DISENGAGE IT THE VEHICLE WOULD INCREASE IN SPEED. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE OCCURRED SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CRUISE CONTROL BUTTONS NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 MAZDA MAZDA6. THE CONTACT STATED THAT THE CRUISE CONTROL WOULD NOT CEASE TO FUNCTION AND WHEN ATTEMPTING TO DISENGAGE IT THE VEHICLE WOULD INCREASE IN SPEED. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE OCCURRED SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CRUISE CONTROL BUTTONS NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Mfg Campaign: 10957998
Recall Date: Mar 2, 2017
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