Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024 Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25C21
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024-2025 Lincoln Nautilus, 2023-2025 Escape, 2023 Lincoln Corsair, 2025 Lincoln Corsair, Maverick, and Bronco Sport vehicles equipped with a 1.5L or 2.0L MPC engine and an engine block heater. The engine block heater may overheat when the vehicle is parked with the block heater plugged in.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S52
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024 Ranger and 2024 Lincoln Nautilus vehicles previously repaired incorrectly under recall number 24V-597. When closing the windows with the global closing feature, the windows may not automatically reverse after detecting an object. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25C10
Recall Date: Apr 11, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024-2025 Lincoln Nautilus vehicles. The window automatic reversal system may not react correctly after detecting an obstruction, and the window reversal distance does not meet the minimum requirement. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C43
Recall Date: Dec 20, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024 Ranger and 2024 Lincoln Nautilus vehicles. When closing the windows with the global closing feature, the windows may not automatically reverse after detecting an object. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24C24
Recall Date: Aug 9, 2024
Consumer Complaints
26 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We haven’t had the car for a full year yet and already have now had our 3rd front windshield cracked! It’s either the glass is too fragile or the shape of it. I’ve never had this happen with any car ever! I’ve also read online several other car owners complaining of the same issue.
Corrective Action:
We haven’t had the car for a full year yet and already have now had our 3rd front windshield cracked! It’s either the glass is too fragile or the shape of it. I’ve never had this happen with any car ever! I’ve also read online several other car owners complaining of the same issue.
Additional Notes:
We haven’t had the car for a full year yet and already have now had our 3rd front windshield cracked! It’s either the glass is too fragile or the shape of it. I’ve never had this happen with any car ever! I’ve also read online several other car owners complaining of the same issue.
Mfg Campaign: 11676496
Recall Date: Jul 27, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
We haven’t had the car for a full year yet and already have now had our 3rd front windshield cracked! It’s either the glass is too fragile or the shape of it. I’ve never had this happen with any car ever! I’ve also read online several other car owners complaining of the same issue.
Corrective Action:
We haven’t had the car for a full year yet and already have now had our 3rd front windshield cracked! It’s either the glass is too fragile or the shape of it. I’ve never had this happen with any car ever! I’ve also read online several other car owners complaining of the same issue.
Additional Notes:
We haven’t had the car for a full year yet and already have now had our 3rd front windshield cracked! It’s either the glass is too fragile or the shape of it. I’ve never had this happen with any car ever! I’ve also read online several other car owners complaining of the same issue.
Mfg Campaign: 11676496
Recall Date: Jul 27, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
12/21/24 Took delivery of vehicle 03/17/25 Called Lincoln to schedule service after brakes began grinding. 03/19/25 Took vehicle in for service - Brake rotors began grinding shortly after purchase. Such grinding causes anxiety about safety of the vehicle on the road. Took vehicle back to dealership where they validated the issue. They replaced the rotors. Grinding began again, but more intense. 04/14/25 Took vehicle back again and was informed new improved parts were on order for availability in Q3 2025. 07/17/25 Called Plaza Lincoln checking status of new parts. Informed they are still waiting. Lincoln bulletin SSM 53329 states condition does not affect vehicle durability.
Corrective Action:
12/21/24 Took delivery of vehicle 03/17/25 Called Lincoln to schedule service after brakes began grinding. 03/19/25 Took vehicle in for service - Brake rotors began grinding shortly after purchase. Such grinding causes anxiety about safety of the vehicle on the road. Took vehicle back to dealership where they validated the issue. They replaced the rotors. Grinding began again, but more intense. 04/14/25 Took vehicle back again and was informed new improved parts were on order for availability in Q3 2025. 07/17/25 Called Plaza Lincoln checking status of new parts. Informed they are still waiting. Lincoln bulletin SSM 53329 states condition does not affect vehicle durability.
Additional Notes:
12/21/24 Took delivery of vehicle 03/17/25 Called Lincoln to schedule service after brakes began grinding. 03/19/25 Took vehicle in for service - Brake rotors began grinding shortly after purchase. Such grinding causes anxiety about safety of the vehicle on the road. Took vehicle back to dealership where they validated the issue. They replaced the rotors. Grinding began again, but more intense. 04/14/25 Took vehicle back again and was informed new improved parts were on order for availability in Q3 2025. 07/17/25 Called Plaza Lincoln checking status of new parts. Informed they are still waiting. Lincoln bulletin SSM 53329 states condition does not affect vehicle durability.
Mfg Campaign: 11674818
Recall Date: Jul 20, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving 75 MPH, the vehicle began shaking violently with the check engine warning light illuminated and the vehicle stalled. The vehicle was steered off the road and restarted; however, there were several unknown warning lights illuminated. The contact’s husband test drove the vehicle and the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed that the engine had sucked in the spark plugs and caused internal damages, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving 75 MPH, the vehicle began shaking violently with the check engine warning light illuminated and the vehicle stalled. The vehicle was steered off the road and restarted; however, there were several unknown warning lights illuminated. The contact’s husband test drove the vehicle and the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed that the engine had sucked in the spark plugs and caused internal damages, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving 75 MPH, the vehicle began shaking violently with the check engine warning light illuminated and the vehicle stalled. The vehicle was steered off the road and restarted; however, there were several unknown warning lights illuminated. The contact’s husband test drove the vehicle and the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed that the engine had sucked in the spark plugs and caused internal damages, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.
Mfg Campaign: 11670156
Recall Date: Jun 30, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The back-up camera is often very laggy, with slightly delayed video. Sometimes it also does not work and there is no video displayed on the main dashboard while reversing.
Corrective Action:
The back-up camera is often very laggy, with slightly delayed video. Sometimes it also does not work and there is no video displayed on the main dashboard while reversing.
Additional Notes:
The back-up camera is often very laggy, with slightly delayed video. Sometimes it also does not work and there is no video displayed on the main dashboard while reversing.
Mfg Campaign: 11668588
Recall Date: Jun 23, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The back-up camera is often very laggy, with slightly delayed video. Sometimes it also does not work and there is no video displayed on the main dashboard while reversing.
Corrective Action:
The back-up camera is often very laggy, with slightly delayed video. Sometimes it also does not work and there is no video displayed on the main dashboard while reversing.
Additional Notes:
The back-up camera is often very laggy, with slightly delayed video. Sometimes it also does not work and there is no video displayed on the main dashboard while reversing.
Mfg Campaign: 11668588
Recall Date: Jun 23, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Lincoln Navigation has incorrect speed limit detection/programming on rural roads in Fulton County Ohio. When using the Adaptive Cruise, firstly the Speed Limit icon that is stationary on the dash, right in front of the driver, has incorrect speed limits. The speed limits icon also randomly goes from the incorrect speed of 45mpg, suddenly for no environmental reason, drops to 25 mph, then after a distance, goes back up to 45 mpg. The speed limits on all rural roads, other than municipalities, is 55 mph. While using the Adaptive Cruise, if someone is behind me, doing 55 mph that I've set my cruise to, and SUDDENLY I drop my speed to 25 or even 45 mph, there could most likely be a rear end collision. I have been in contact with Lincoln dealerships, Lincoln Concierge, Lincoln Way, Lincoln Over the Air... I just get passed around from department to department, having me reset my screens, but no knows how to fix. I've spent numerous hours on the phone. No one calls me back like they say they will. I've repeated this issue so many times to so many different people and departments, it's been extremely frustrating. If they could get me to someone that programs the navigation that Lincoln follows to re-programs those incorrect roads, all would be fixed. I believe Lincoln has it's own system because Google Maps and Waze are displaying the correct speeds at the exact locations.
Corrective Action:
Lincoln Navigation has incorrect speed limit detection/programming on rural roads in Fulton County Ohio. When using the Adaptive Cruise, firstly the Speed Limit icon that is stationary on the dash, right in front of the driver, has incorrect speed limits. The speed limits icon also randomly goes from the incorrect speed of 45mpg, suddenly for no environmental reason, drops to 25 mph, then after a distance, goes back up to 45 mpg. The speed limits on all rural roads, other than municipalities, is 55 mph. While using the Adaptive Cruise, if someone is behind me, doing 55 mph that I've set my cruise to, and SUDDENLY I drop my speed to 25 or even 45 mph, there could most likely be a rear end collision. I have been in contact with Lincoln dealerships, Lincoln Concierge, Lincoln Way, Lincoln Over the Air... I just get passed around from department to department, having me reset my screens, but no knows how to fix. I've spent numerous hours on the phone. No one calls me back like they say they will. I've repeated this issue so many times to so many different people and departments, it's been extremely frustrating. If they could get me to someone that programs the navigation that Lincoln follows to re-programs those incorrect roads, all would be fixed. I believe Lincoln has it's own system because Google Maps and Waze are displaying the correct speeds at the exact locations.
Additional Notes:
Lincoln Navigation has incorrect speed limit detection/programming on rural roads in Fulton County Ohio. When using the Adaptive Cruise, firstly the Speed Limit icon that is stationary on the dash, right in front of the driver, has incorrect speed limits. The speed limits icon also randomly goes from the incorrect speed of 45mpg, suddenly for no environmental reason, drops to 25 mph, then after a distance, goes back up to 45 mpg. The speed limits on all rural roads, other than municipalities, is 55 mph. While using the Adaptive Cruise, if someone is behind me, doing 55 mph that I've set my cruise to, and SUDDENLY I drop my speed to 25 or even 45 mph, there could most likely be a rear end collision. I have been in contact with Lincoln dealerships, Lincoln Concierge, Lincoln Way, Lincoln Over the Air... I just get passed around from department to department, having me reset my screens, but no knows how to fix. I've spent numerous hours on the phone. No one calls me back like they say they will. I've repeated this issue so many times to so many different people and departments, it's been extremely frustrating. If they could get me to someone that programs the navigation that Lincoln follows to re-programs those incorrect roads, all would be fixed. I believe Lincoln has it's own system because Google Maps and Waze are displaying the correct speeds at the exact locations.
Mfg Campaign: 11667220
Recall Date: Jun 16, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Lincoln Navigation has incorrect speed limit detection/programming on rural roads in Fulton County Ohio. When using the Adaptive Cruise, firstly the Speed Limit icon that is stationary on the dash, right in front of the driver, has incorrect speed limits. The speed limits icon also randomly goes from the incorrect speed of 45mpg, suddenly for no environmental reason, drops to 25 mph, then after a distance, goes back up to 45 mpg. The speed limits on all rural roads, other than municipalities, is 55 mph. While using the Adaptive Cruise, if someone is behind me, doing 55 mph that I've set my cruise to, and SUDDENLY I drop my speed to 25 or even 45 mph, there could most likely be a rear end collision. I have been in contact with Lincoln dealerships, Lincoln Concierge, Lincoln Way, Lincoln Over the Air... I just get passed around from department to department, having me reset my screens, but no knows how to fix. I've spent numerous hours on the phone. No one calls me back like they say they will. I've repeated this issue so many times to so many different people and departments, it's been extremely frustrating. If they could get me to someone that programs the navigation that Lincoln follows to re-programs those incorrect roads, all would be fixed. I believe Lincoln has it's own system because Google Maps and Waze are displaying the correct speeds at the exact locations.
Corrective Action:
Lincoln Navigation has incorrect speed limit detection/programming on rural roads in Fulton County Ohio. When using the Adaptive Cruise, firstly the Speed Limit icon that is stationary on the dash, right in front of the driver, has incorrect speed limits. The speed limits icon also randomly goes from the incorrect speed of 45mpg, suddenly for no environmental reason, drops to 25 mph, then after a distance, goes back up to 45 mpg. The speed limits on all rural roads, other than municipalities, is 55 mph. While using the Adaptive Cruise, if someone is behind me, doing 55 mph that I've set my cruise to, and SUDDENLY I drop my speed to 25 or even 45 mph, there could most likely be a rear end collision. I have been in contact with Lincoln dealerships, Lincoln Concierge, Lincoln Way, Lincoln Over the Air... I just get passed around from department to department, having me reset my screens, but no knows how to fix. I've spent numerous hours on the phone. No one calls me back like they say they will. I've repeated this issue so many times to so many different people and departments, it's been extremely frustrating. If they could get me to someone that programs the navigation that Lincoln follows to re-programs those incorrect roads, all would be fixed. I believe Lincoln has it's own system because Google Maps and Waze are displaying the correct speeds at the exact locations.
Additional Notes:
Lincoln Navigation has incorrect speed limit detection/programming on rural roads in Fulton County Ohio. When using the Adaptive Cruise, firstly the Speed Limit icon that is stationary on the dash, right in front of the driver, has incorrect speed limits. The speed limits icon also randomly goes from the incorrect speed of 45mpg, suddenly for no environmental reason, drops to 25 mph, then after a distance, goes back up to 45 mpg. The speed limits on all rural roads, other than municipalities, is 55 mph. While using the Adaptive Cruise, if someone is behind me, doing 55 mph that I've set my cruise to, and SUDDENLY I drop my speed to 25 or even 45 mph, there could most likely be a rear end collision. I have been in contact with Lincoln dealerships, Lincoln Concierge, Lincoln Way, Lincoln Over the Air... I just get passed around from department to department, having me reset my screens, but no knows how to fix. I've spent numerous hours on the phone. No one calls me back like they say they will. I've repeated this issue so many times to so many different people and departments, it's been extremely frustrating. If they could get me to someone that programs the navigation that Lincoln follows to re-programs those incorrect roads, all would be fixed. I believe Lincoln has it's own system because Google Maps and Waze are displaying the correct speeds at the exact locations.
Mfg Campaign: 11667220
Recall Date: Jun 16, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the infotainment system screen displayed a distorted or black image. The contact stated that while reversing the rearview camera image was distorted or black. The contact stated that the failure caused the vehicle to strike a landscape trailer while reversing. The contact stated that the failure had been recurring intermittently. The contact received notification of a system fault on the Mobile App. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The dealer referred the contact to the insurance company to cover the repair of damages to the vehicle. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V337000 (Back Over Prevention), which the contact related to the failure; however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the infotainment system screen displayed a distorted or black image. The contact stated that while reversing the rearview camera image was distorted or black. The contact stated that the failure caused the vehicle to strike a landscape trailer while reversing. The contact stated that the failure had been recurring intermittently. The contact received notification of a system fault on the Mobile App. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The dealer referred the contact to the insurance company to cover the repair of damages to the vehicle. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V337000 (Back Over Prevention), which the contact related to the failure; however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the infotainment system screen displayed a distorted or black image. The contact stated that while reversing the rearview camera image was distorted or black. The contact stated that the failure caused the vehicle to strike a landscape trailer while reversing. The contact stated that the failure had been recurring intermittently. The contact received notification of a system fault on the Mobile App. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The dealer referred the contact to the insurance company to cover the repair of damages to the vehicle. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V337000 (Back Over Prevention), which the contact related to the failure; however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
Mfg Campaign: 11663787
Recall Date: May 29, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
There is a safety concern with this car involving the feature that automatically slows down the car when a curve in the road is detected. This problem with the curve detection feature happens when the dynamic cruise control is engaged, with or without BlueCruise being active. At certain locations on the freeway, the car will aburptly brake, slowing the car by approximately 10 mph. When the abrupt slowdown occurs, the driver's display shows the icon for curve detection when there is no curve in the road. An abrupt reduction of speed on the freeway for no valid reason is a safety problem. This is not a random occurence. It happens every time I drive on I-80 eastbound at location: 41.545369, -93.963420. There is no curve at this location in the road that necessitates any slowing of the car, let alone an abrupt reduction in speed. The dealership found no issues that they could correct and no software updates available.
Corrective Action:
There is a safety concern with this car involving the feature that automatically slows down the car when a curve in the road is detected. This problem with the curve detection feature happens when the dynamic cruise control is engaged, with or without BlueCruise being active. At certain locations on the freeway, the car will aburptly brake, slowing the car by approximately 10 mph. When the abrupt slowdown occurs, the driver's display shows the icon for curve detection when there is no curve in the road. An abrupt reduction of speed on the freeway for no valid reason is a safety problem. This is not a random occurence. It happens every time I drive on I-80 eastbound at location: 41.545369, -93.963420. There is no curve at this location in the road that necessitates any slowing of the car, let alone an abrupt reduction in speed. The dealership found no issues that they could correct and no software updates available.
Additional Notes:
There is a safety concern with this car involving the feature that automatically slows down the car when a curve in the road is detected. This problem with the curve detection feature happens when the dynamic cruise control is engaged, with or without BlueCruise being active. At certain locations on the freeway, the car will aburptly brake, slowing the car by approximately 10 mph. When the abrupt slowdown occurs, the driver's display shows the icon for curve detection when there is no curve in the road. An abrupt reduction of speed on the freeway for no valid reason is a safety problem. This is not a random occurence. It happens every time I drive on I-80 eastbound at location: 41.545369, -93.963420. There is no curve at this location in the road that necessitates any slowing of the car, let alone an abrupt reduction in speed. The dealership found no issues that they could correct and no software updates available.
Mfg Campaign: 11662061
Recall Date: May 20, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
There is a safety issue involving inaccurate detection of the driver's hands on the steering wheel. The vehicle frequently provides a warning on the driver's information display that I need to place my hands on the steering wheel despite both hands being firmly on the steering wheel already. Sometimes, I can get the car to recognize that my hands are on the steering wheel by firmly squeezing the wheel in the same or a different position. If the dynamic cruise control is engaged at the time, and I cannot get the car to recognize my hands are on the wheel, the car will eventually disengage the dynamic cruise control, slow the car, and demand that I take manual control, which involves tapping the brakes. This slowing down of the car and tapping the brakes must occur on the open road while driving which is a hazard if vehicle are following too closely behind me.
Corrective Action:
There is a safety issue involving inaccurate detection of the driver's hands on the steering wheel. The vehicle frequently provides a warning on the driver's information display that I need to place my hands on the steering wheel despite both hands being firmly on the steering wheel already. Sometimes, I can get the car to recognize that my hands are on the steering wheel by firmly squeezing the wheel in the same or a different position. If the dynamic cruise control is engaged at the time, and I cannot get the car to recognize my hands are on the wheel, the car will eventually disengage the dynamic cruise control, slow the car, and demand that I take manual control, which involves tapping the brakes. This slowing down of the car and tapping the brakes must occur on the open road while driving which is a hazard if vehicle are following too closely behind me.
Additional Notes:
There is a safety issue involving inaccurate detection of the driver's hands on the steering wheel. The vehicle frequently provides a warning on the driver's information display that I need to place my hands on the steering wheel despite both hands being firmly on the steering wheel already. Sometimes, I can get the car to recognize that my hands are on the steering wheel by firmly squeezing the wheel in the same or a different position. If the dynamic cruise control is engaged at the time, and I cannot get the car to recognize my hands are on the wheel, the car will eventually disengage the dynamic cruise control, slow the car, and demand that I take manual control, which involves tapping the brakes. This slowing down of the car and tapping the brakes must occur on the open road while driving which is a hazard if vehicle are following too closely behind me.
Mfg Campaign: 11662063
Recall Date: May 20, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane passing vehicles on my left. My wife hit the neutral button and the ignition button to try to kill the engine. After what seemed like a very long time we started slowing down and stopped after 2 to 3 hundred yards. The car was still in drive mode, the engine was still on and the cruise control was still engaged. Why we finally stopped I don’t know. Being extremely busy pressing the break pedal and hanging onto the steering wheel there was no way I could have leaned way forward and to left to apply the emergency parking brake. Useless location in an emergency. After continuing on the steering assist wasn’t working properly. It would start steering around a curve then disengage. I wasn’t about to turn on the cruise control to see if it was working. Also earlier in the day every time I turned the car off and back on I’d have to go thru a menu to get the radio to work and re find the station I listen to. Related? Also when the GPS is set on a destination and I turn the car off and back on when stopping at a rest area I have to reset the destination. Related? The mechanic at my local dealer was able to duplicate the problem. He rebooted the system. It happened once. Will it ever happen again? I know that occasionally I have to reboot my computer. It seems similar to me. I doubt I’ll ever use the cruise control again.
Corrective Action:
Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane passing vehicles on my left. My wife hit the neutral button and the ignition button to try to kill the engine. After what seemed like a very long time we started slowing down and stopped after 2 to 3 hundred yards. The car was still in drive mode, the engine was still on and the cruise control was still engaged. Why we finally stopped I don’t know. Being extremely busy pressing the break pedal and hanging onto the steering wheel there was no way I could have leaned way forward and to left to apply the emergency parking brake. Useless location in an emergency. After continuing on the steering assist wasn’t working properly. It would start steering around a curve then disengage. I wasn’t about to turn on the cruise control to see if it was working. Also earlier in the day every time I turned the car off and back on I’d have to go thru a menu to get the radio to work and re find the station I listen to. Related? Also when the GPS is set on a destination and I turn the car off and back on when stopping at a rest area I have to reset the destination. Related? The mechanic at my local dealer was able to duplicate the problem. He rebooted the system. It happened once. Will it ever happen again? I know that occasionally I have to reboot my computer. It seems similar to me. I doubt I’ll ever use the cruise control again.
Additional Notes:
Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane passing vehicles on my left. My wife hit the neutral button and the ignition button to try to kill the engine. After what seemed like a very long time we started slowing down and stopped after 2 to 3 hundred yards. The car was still in drive mode, the engine was still on and the cruise control was still engaged. Why we finally stopped I don’t know. Being extremely busy pressing the break pedal and hanging onto the steering wheel there was no way I could have leaned way forward and to left to apply the emergency parking brake. Useless location in an emergency. After continuing on the steering assist wasn’t working properly. It would start steering around a curve then disengage. I wasn’t about to turn on the cruise control to see if it was working. Also earlier in the day every time I turned the car off and back on I’d have to go thru a menu to get the radio to work and re find the station I listen to. Related? Also when the GPS is set on a destination and I turn the car off and back on when stopping at a rest area I have to reset the destination. Related? The mechanic at my local dealer was able to duplicate the problem. He rebooted the system. It happened once. Will it ever happen again? I know that occasionally I have to reboot my computer. It seems similar to me. I doubt I’ll ever use the cruise control again.
Mfg Campaign: 11653898
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane passing vehicles on my left. My wife hit the neutral button and the ignition button to try to kill the engine. After what seemed like a very long time we started slowing down and stopped after 2 to 3 hundred yards. The car was still in drive mode, the engine was still on and the cruise control was still engaged. Why we finally stopped I don’t know. Being extremely busy pressing the break pedal and hanging onto the steering wheel there was no way I could have leaned way forward and to left to apply the emergency parking brake. Useless location in an emergency. After continuing on the steering assist wasn’t working properly. It would start steering around a curve then disengage. I wasn’t about to turn on the cruise control to see if it was working. Also earlier in the day every time I turned the car off and back on I’d have to go thru a menu to get the radio to work and re find the station I listen to. Related? Also when the GPS is set on a destination and I turn the car off and back on when stopping at a rest area I have to reset the destination. Related? The mechanic at my local dealer was able to duplicate the problem. He rebooted the system. It happened once. Will it ever happen again? I know that occasionally I have to reboot my computer. It seems similar to me. I doubt I’ll ever use the cruise control again.
Corrective Action:
Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane passing vehicles on my left. My wife hit the neutral button and the ignition button to try to kill the engine. After what seemed like a very long time we started slowing down and stopped after 2 to 3 hundred yards. The car was still in drive mode, the engine was still on and the cruise control was still engaged. Why we finally stopped I don’t know. Being extremely busy pressing the break pedal and hanging onto the steering wheel there was no way I could have leaned way forward and to left to apply the emergency parking brake. Useless location in an emergency. After continuing on the steering assist wasn’t working properly. It would start steering around a curve then disengage. I wasn’t about to turn on the cruise control to see if it was working. Also earlier in the day every time I turned the car off and back on I’d have to go thru a menu to get the radio to work and re find the station I listen to. Related? Also when the GPS is set on a destination and I turn the car off and back on when stopping at a rest area I have to reset the destination. Related? The mechanic at my local dealer was able to duplicate the problem. He rebooted the system. It happened once. Will it ever happen again? I know that occasionally I have to reboot my computer. It seems similar to me. I doubt I’ll ever use the cruise control again.
Additional Notes:
Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane passing vehicles on my left. My wife hit the neutral button and the ignition button to try to kill the engine. After what seemed like a very long time we started slowing down and stopped after 2 to 3 hundred yards. The car was still in drive mode, the engine was still on and the cruise control was still engaged. Why we finally stopped I don’t know. Being extremely busy pressing the break pedal and hanging onto the steering wheel there was no way I could have leaned way forward and to left to apply the emergency parking brake. Useless location in an emergency. After continuing on the steering assist wasn’t working properly. It would start steering around a curve then disengage. I wasn’t about to turn on the cruise control to see if it was working. Also earlier in the day every time I turned the car off and back on I’d have to go thru a menu to get the radio to work and re find the station I listen to. Related? Also when the GPS is set on a destination and I turn the car off and back on when stopping at a rest area I have to reset the destination. Related? The mechanic at my local dealer was able to duplicate the problem. He rebooted the system. It happened once. Will it ever happen again? I know that occasionally I have to reboot my computer. It seems similar to me. I doubt I’ll ever use the cruise control again.
Mfg Campaign: 11653898
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane passing vehicles on my left. My wife hit the neutral button and the ignition button to try to kill the engine. After what seemed like a very long time we started slowing down and stopped after 2 to 3 hundred yards. The car was still in drive mode, the engine was still on and the cruise control was still engaged. Why we finally stopped I don’t know. Being extremely busy pressing the break pedal and hanging onto the steering wheel there was no way I could have leaned way forward and to left to apply the emergency parking brake. Useless location in an emergency. After continuing on the steering assist wasn’t working properly. It would start steering around a curve then disengage. I wasn’t about to turn on the cruise control to see if it was working. Also earlier in the day every time I turned the car off and back on I’d have to go thru a menu to get the radio to work and re find the station I listen to. Related? Also when the GPS is set on a destination and I turn the car off and back on when stopping at a rest area I have to reset the destination. Related? The mechanic at my local dealer was able to duplicate the problem. He rebooted the system. It happened once. Will it ever happen again? I know that occasionally I have to reboot my computer. It seems similar to me. I doubt I’ll ever use the cruise control again.
Corrective Action:
Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane passing vehicles on my left. My wife hit the neutral button and the ignition button to try to kill the engine. After what seemed like a very long time we started slowing down and stopped after 2 to 3 hundred yards. The car was still in drive mode, the engine was still on and the cruise control was still engaged. Why we finally stopped I don’t know. Being extremely busy pressing the break pedal and hanging onto the steering wheel there was no way I could have leaned way forward and to left to apply the emergency parking brake. Useless location in an emergency. After continuing on the steering assist wasn’t working properly. It would start steering around a curve then disengage. I wasn’t about to turn on the cruise control to see if it was working. Also earlier in the day every time I turned the car off and back on I’d have to go thru a menu to get the radio to work and re find the station I listen to. Related? Also when the GPS is set on a destination and I turn the car off and back on when stopping at a rest area I have to reset the destination. Related? The mechanic at my local dealer was able to duplicate the problem. He rebooted the system. It happened once. Will it ever happen again? I know that occasionally I have to reboot my computer. It seems similar to me. I doubt I’ll ever use the cruise control again.
Additional Notes:
Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane passing vehicles on my left. My wife hit the neutral button and the ignition button to try to kill the engine. After what seemed like a very long time we started slowing down and stopped after 2 to 3 hundred yards. The car was still in drive mode, the engine was still on and the cruise control was still engaged. Why we finally stopped I don’t know. Being extremely busy pressing the break pedal and hanging onto the steering wheel there was no way I could have leaned way forward and to left to apply the emergency parking brake. Useless location in an emergency. After continuing on the steering assist wasn’t working properly. It would start steering around a curve then disengage. I wasn’t about to turn on the cruise control to see if it was working. Also earlier in the day every time I turned the car off and back on I’d have to go thru a menu to get the radio to work and re find the station I listen to. Related? Also when the GPS is set on a destination and I turn the car off and back on when stopping at a rest area I have to reset the destination. Related? The mechanic at my local dealer was able to duplicate the problem. He rebooted the system. It happened once. Will it ever happen again? I know that occasionally I have to reboot my computer. It seems similar to me. I doubt I’ll ever use the cruise control again.
Mfg Campaign: 11653898
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2024 Lincoln Nautilus. The contact stated that there was an abnormal grinding sound coming from the vehicle while depressing the brake pedal. There was no warning light illuminated. In addition, the contact stated that the vehicle was sliding with the brake pedal depressed to the floorboard. The vehicle was taken to the dealer on several occasions, and the front brake pads and brake rotors were replaced; however, the failure persisted. The contact was also informed by the dealer that there was no fix for the issue. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 50.
Corrective Action:
The contact owns a 2024 Lincoln Nautilus. The contact stated that there was an abnormal grinding sound coming from the vehicle while depressing the brake pedal. There was no warning light illuminated. In addition, the contact stated that the vehicle was sliding with the brake pedal depressed to the floorboard. The vehicle was taken to the dealer on several occasions, and the front brake pads and brake rotors were replaced; however, the failure persisted. The contact was also informed by the dealer that there was no fix for the issue. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 50.
Additional Notes:
The contact owns a 2024 Lincoln Nautilus. The contact stated that there was an abnormal grinding sound coming from the vehicle while depressing the brake pedal. There was no warning light illuminated. In addition, the contact stated that the vehicle was sliding with the brake pedal depressed to the floorboard. The vehicle was taken to the dealer on several occasions, and the front brake pads and brake rotors were replaced; however, the failure persisted. The contact was also informed by the dealer that there was no fix for the issue. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 50.
Mfg Campaign: 11651367
Recall Date: Mar 28, 2025
Ford Motor Company
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11648655
Recall Date: Mar 17, 2025
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11648655
Recall Date: Mar 17, 2025
Ford Motor Company
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11648655
Recall Date: Mar 17, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The issue is with blue tooth phone calls. There is always excessive static while driving for the other person on the phone to the point were is is extremely difficult if not impossible to have any sort of conversation. Inside the vehicle it sounds clear, its the person on the other end that's having this issue and its consistent . All phone types are having this issue. I purchased this car brand new for my wife 10/24 and to not have a standard feature like blue tooth calling not working is unacceptable . In my opinion not being able to utilize hands free calling is a safety issue. It's been to the service dept. at the dealership twice and they can't fix it.
Corrective Action:
The issue is with blue tooth phone calls. There is always excessive static while driving for the other person on the phone to the point were is is extremely difficult if not impossible to have any sort of conversation. Inside the vehicle it sounds clear, its the person on the other end that's having this issue and its consistent . All phone types are having this issue. I purchased this car brand new for my wife 10/24 and to not have a standard feature like blue tooth calling not working is unacceptable . In my opinion not being able to utilize hands free calling is a safety issue. It's been to the service dept. at the dealership twice and they can't fix it.
Additional Notes:
The issue is with blue tooth phone calls. There is always excessive static while driving for the other person on the phone to the point were is is extremely difficult if not impossible to have any sort of conversation. Inside the vehicle it sounds clear, its the person on the other end that's having this issue and its consistent . All phone types are having this issue. I purchased this car brand new for my wife 10/24 and to not have a standard feature like blue tooth calling not working is unacceptable . In my opinion not being able to utilize hands free calling is a safety issue. It's been to the service dept. at the dealership twice and they can't fix it.
Mfg Campaign: 11646219
Recall Date: Mar 4, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at 20 MPH, the vehicle unintendedly accelerated, and the cruise control activated independently. The contact depressed the brake pedal and the cruise control was deactivated. The Lane Departure warning light was illuminated, while the feature was turned off. The vehicle was driven to the dealer where it was diagnosed with memory seat, memory for the mirrors, and memory failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,300.
Corrective Action:
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at 20 MPH, the vehicle unintendedly accelerated, and the cruise control activated independently. The contact depressed the brake pedal and the cruise control was deactivated. The Lane Departure warning light was illuminated, while the feature was turned off. The vehicle was driven to the dealer where it was diagnosed with memory seat, memory for the mirrors, and memory failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,300.
Additional Notes:
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at 20 MPH, the vehicle unintendedly accelerated, and the cruise control activated independently. The contact depressed the brake pedal and the cruise control was deactivated. The Lane Departure warning light was illuminated, while the feature was turned off. The vehicle was driven to the dealer where it was diagnosed with memory seat, memory for the mirrors, and memory failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,300.
Mfg Campaign: 11640497
Recall Date: Feb 3, 2025
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