LINCOLN NAUTILUS 2020

Complete listing of complaints and recalls for this vehicle

22
Complaints
55
Recalls

Complaints & Recalls

22 Complaints 55 Recalls

Official Safety Recalls - Important!

55 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Ford Motor Company
NHTSA Campaign: 25V442000 SAFETY RECALL
200.1K Vehicles Affected
Recall Date: Jun 27, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

Potential Risk:
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
FREE Recall Solution:
Dealers will update the rearview camera software, free of charge. Owner notification letters are expected to be mailed July 28, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Action Required: Contact your local LINCOLN dealer to schedule your FREE recall repair.
Manufacturer: LINCOLN
Mfg Campaign: 25S72
Recall Date: Jun 27, 2025
Ford Motor Company
NHTSA Campaign: 21V011000 SAFETY RECALL
147 Vehicles Affected
Recall Date: Jan 15, 2021
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.

Potential Risk:
If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
FREE Recall Solution:
Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local LINCOLN dealer to schedule your FREE recall repair.
Manufacturer: LINCOLN
Mfg Campaign: 21S02
Notice Date: Mar 12, 2021
Recall Date: Jan 15, 2021
Ford Motor Company
NHTSA Campaign: 20V575000 SAFETY RECALL
620.2K Vehicles Affected
Recall Date: Sep 23, 2020
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Potential Risk:
Reduced rearward visibility can increase the risk of a crash.
FREE Recall Solution:
Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local LINCOLN dealer to schedule your FREE recall repair.
Manufacturer: LINCOLN
Mfg Campaign: 20C19
Notice Date: Feb 1, 2021
Recall Date: Sep 23, 2020
Ford Motor Company
NHTSA Campaign: 20V414000 SAFETY RECALL
19.3K Vehicles Affected
Recall Date: Jul 17, 2020
Safety Issue:

Ford Motor Company, Inc. (Ford) is recalling certain 2016-2018 Lincoln MKX and 2019-2020 Nautilus vehicles equipped with 16-way electric tilt seats. The seat cushion frame edge may contact the wire harness when the seat occupant uses the tilt function of the seat, potentially damaging one or more wires within the harness, which can result in either inadvertent deployment of the air bag or nondeployment of the air bag in the event of a crash.

Potential Risk:
An air bag that deploys inadvertently increases the risk of a crash. An air bag that does not deploy in the event of a crash increases the risk of injury.
FREE Recall Solution:
Ford will notify owners, and dealers will install protective flocking tape onto the exposed edge of the 16-way seat cushion frames, and inspect the wire harness for damage, and repair or replace it as needed, free of charge. This recall began August 12, 2020. Owners may contact Ford/Lincoln customer service at 1-866-436-7332. Ford's number for this recall is 20S37.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local LINCOLN dealer to schedule your FREE recall repair.
Manufacturer: LINCOLN
Mfg Campaign: 20S37
Notice Date: Aug 12, 2020
Recall Date: Jul 17, 2020

Consumer Complaints

22 Complaints
Ford Motor Company
Campaign: 11427694 Other
Aug 4, 2021
Defect Description:

BACK OVER PREVENTION: CAMERA SYSTEM

Potential Consequences:

The contact owns a 2020 Lincoln Nautilus. The contact received notification of NHTSA campaign number: 20V575000 (Visibility). The dealer was contacted on multiple occasions and informed him that the part was still unavailable. The contact also stated that soon after receiving the recall notice, the back over prevention camera failed to operate. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 2,000. Parts distribution disconnect.

Corrective Action:

The contact owns a 2020 Lincoln Nautilus. The contact received notification of NHTSA campaign number: 20V575000 (Visibility). The dealer was contacted on multiple occasions and informed him that the part was still unavailable. The contact also stated that soon after receiving the recall notice, the back over prevention camera failed to operate. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 2,000. Parts distribution disconnect.

Additional Notes:

The contact owns a 2020 Lincoln Nautilus. The contact received notification of NHTSA campaign number: 20V575000 (Visibility). The dealer was contacted on multiple occasions and informed him that the part was still unavailable. The contact also stated that soon after receiving the recall notice, the back over prevention camera failed to operate. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 2,000. Parts distribution disconnect.

Manufacturer: LINCOLN
Mfg Campaign: 11427694
Notice Date: Aug 4, 2021
Recall Date: Aug 4, 2021
Ford Motor Company
Campaign: 11420872 Other
Jun 14, 2021
Defect Description:

POWER TRAIN

Potential Consequences:

I’ve only had the car 2 weeks brought brand new from Crest Lincoln on May 28,2020. Every time I try to accelerate the car doesn’t want to move , it sounds like it’s trying to get power. It makes a humming noise then it slowly starts to move and the care jerks and pick up speed. I don’t like it, I’m afraid that when i come to a light and it doesn’t accelerate I might get hit from behind. I contacted the sales person Paul Smith (on vacation) then I spoke to the Sales Manager (Deno Martino) told him my story. He said he believes its the software. And that he will tell the Service Manager to reach out to me ( Bob Elliott) I honestly believe that the car shouldn’t been sold and the sales person and sales manager knew it. It was a sale for them and a bad experience for me. I didn’t test drive the car because I test drove the 2021 and it drove good so I didn’t even think about test driving the 2020. Lesson Learned.

Corrective Action:

I’ve only had the car 2 weeks brought brand new from Crest Lincoln on May 28,2020. Every time I try to accelerate the car doesn’t want to move , it sounds like it’s trying to get power. It makes a humming noise then it slowly starts to move and the care jerks and pick up speed. I don’t like it, I’m afraid that when i come to a light and it doesn’t accelerate I might get hit from behind. I contacted the sales person Paul Smith (on vacation) then I spoke to the Sales Manager (Deno Martino) told him my story. He said he believes its the software. And that he will tell the Service Manager to reach out to me ( Bob Elliott) I honestly believe that the car shouldn’t been sold and the sales person and sales manager knew it. It was a sale for them and a bad experience for me. I didn’t test drive the car because I test drove the 2021 and it drove good so I didn’t even think about test driving the 2020. Lesson Learned.

Additional Notes:

I’ve only had the car 2 weeks brought brand new from Crest Lincoln on May 28,2020. Every time I try to accelerate the car doesn’t want to move , it sounds like it’s trying to get power. It makes a humming noise then it slowly starts to move and the care jerks and pick up speed. I don’t like it, I’m afraid that when i come to a light and it doesn’t accelerate I might get hit from behind. I contacted the sales person Paul Smith (on vacation) then I spoke to the Sales Manager (Deno Martino) told him my story. He said he believes its the software. And that he will tell the Service Manager to reach out to me ( Bob Elliott) I honestly believe that the car shouldn’t been sold and the sales person and sales manager knew it. It was a sale for them and a bad experience for me. I didn’t test drive the car because I test drove the 2021 and it drove good so I didn’t even think about test driving the 2020. Lesson Learned.

Manufacturer: LINCOLN
Mfg Campaign: 11420872
Notice Date: Jun 14, 2021
Recall Date: Jun 14, 2021
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