Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Consumer Complaints
28 ComplaintsFord Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DEPRESSING THE WINDOW SWITCH FOR THE DRIVER'S SIDE REAR WINDOW, THE BLIND SPOT WARNING SYSTEM WAS DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DEPRESSING THE WINDOW SWITCH FOR THE DRIVER'S SIDE REAR WINDOW, THE BLIND SPOT WARNING SYSTEM WAS DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DEPRESSING THE WINDOW SWITCH FOR THE DRIVER'S SIDE REAR WINDOW, THE BLIND SPOT WARNING SYSTEM WAS DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Mfg Campaign: 11374359
Recall Date: Nov 12, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IF YOU ARE ON A HILL SUCH AS A DRIVEWAY AND YOU TURN YOUR CAR ON TO ACCESSORY MODE AND THEN FORGET YOUR CAR IS NOT TURNED ON YOU CAN PUT YOUR CAR INTO GEAR. IF YOU PUT YOUR CAR INTO REVERSE AND THE CAR STARTS ROLLING IT IS DIFFICULT TO STOP IT BECAUSE YOU HAVE NO POWER ON THE BRAKES AND CANNOT TURN THE STEERING WHEEL BECAUSE IT IS LOCKED. THIS IS VERY DANGEROUS. THERE MAY BE A CHILD BEHIND A CAR AND IT WILL ROLL BACK UNTIL YOU CAN GET IT TURNED OFF. I DON'T THINK YOU SHOULD BE ABLE TO PUT THE CAR IN DRIVE OR REVERSE WHEN THE CAR IS NOT TURNED ON AND YOUR FOOT IS ON THE BREAK.
Corrective Action:
IF YOU ARE ON A HILL SUCH AS A DRIVEWAY AND YOU TURN YOUR CAR ON TO ACCESSORY MODE AND THEN FORGET YOUR CAR IS NOT TURNED ON YOU CAN PUT YOUR CAR INTO GEAR. IF YOU PUT YOUR CAR INTO REVERSE AND THE CAR STARTS ROLLING IT IS DIFFICULT TO STOP IT BECAUSE YOU HAVE NO POWER ON THE BRAKES AND CANNOT TURN THE STEERING WHEEL BECAUSE IT IS LOCKED. THIS IS VERY DANGEROUS. THERE MAY BE A CHILD BEHIND A CAR AND IT WILL ROLL BACK UNTIL YOU CAN GET IT TURNED OFF. I DON'T THINK YOU SHOULD BE ABLE TO PUT THE CAR IN DRIVE OR REVERSE WHEN THE CAR IS NOT TURNED ON AND YOUR FOOT IS ON THE BREAK.
Additional Notes:
IF YOU ARE ON A HILL SUCH AS A DRIVEWAY AND YOU TURN YOUR CAR ON TO ACCESSORY MODE AND THEN FORGET YOUR CAR IS NOT TURNED ON YOU CAN PUT YOUR CAR INTO GEAR. IF YOU PUT YOUR CAR INTO REVERSE AND THE CAR STARTS ROLLING IT IS DIFFICULT TO STOP IT BECAUSE YOU HAVE NO POWER ON THE BRAKES AND CANNOT TURN THE STEERING WHEEL BECAUSE IT IS LOCKED. THIS IS VERY DANGEROUS. THERE MAY BE A CHILD BEHIND A CAR AND IT WILL ROLL BACK UNTIL YOU CAN GET IT TURNED OFF. I DON'T THINK YOU SHOULD BE ABLE TO PUT THE CAR IN DRIVE OR REVERSE WHEN THE CAR IS NOT TURNED ON AND YOUR FOOT IS ON THE BREAK.
Mfg Campaign: 11299439
Recall Date: Jan 15, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
REAR LIFT GATE ASSEMBLY CENTER LED STRIP IS FILLED WITH WATER. THIS CAUSES AN ELECTRICAL SHORT CONDITION THAT RESULTS IN THE REVERSE LIGHTS TO BE ON AT ALL TIMES WHEN DRIVING. VEHICLE WILL NOT PASS MA INSPECTION AND HAS BEEN CITED FOR THIS INFRACTION. NO DAMAGE TO LIFT GATE, EITHER A PART OR MANUFACTURING DEFECT.
Corrective Action:
REAR LIFT GATE ASSEMBLY CENTER LED STRIP IS FILLED WITH WATER. THIS CAUSES AN ELECTRICAL SHORT CONDITION THAT RESULTS IN THE REVERSE LIGHTS TO BE ON AT ALL TIMES WHEN DRIVING. VEHICLE WILL NOT PASS MA INSPECTION AND HAS BEEN CITED FOR THIS INFRACTION. NO DAMAGE TO LIFT GATE, EITHER A PART OR MANUFACTURING DEFECT.
Additional Notes:
REAR LIFT GATE ASSEMBLY CENTER LED STRIP IS FILLED WITH WATER. THIS CAUSES AN ELECTRICAL SHORT CONDITION THAT RESULTS IN THE REVERSE LIGHTS TO BE ON AT ALL TIMES WHEN DRIVING. VEHICLE WILL NOT PASS MA INSPECTION AND HAS BEEN CITED FOR THIS INFRACTION. NO DAMAGE TO LIFT GATE, EITHER A PART OR MANUFACTURING DEFECT.
Mfg Campaign: 11265585
Recall Date: Oct 2, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REAR LIFT GATE ASSEMBLY CENTER LED STRIP IS FILLED WITH WATER. THIS CAUSES AN ELECTRICAL SHORT CONDITION THAT RESULTS IN THE REVERSE LIGHTS TO BE ON AT ALL TIMES WHEN DRIVING. VEHICLE WILL NOT PASS MA INSPECTION AND HAS BEEN CITED FOR THIS INFRACTION. NO DAMAGE TO LIFT GATE, EITHER A PART OR MANUFACTURING DEFECT.
Corrective Action:
REAR LIFT GATE ASSEMBLY CENTER LED STRIP IS FILLED WITH WATER. THIS CAUSES AN ELECTRICAL SHORT CONDITION THAT RESULTS IN THE REVERSE LIGHTS TO BE ON AT ALL TIMES WHEN DRIVING. VEHICLE WILL NOT PASS MA INSPECTION AND HAS BEEN CITED FOR THIS INFRACTION. NO DAMAGE TO LIFT GATE, EITHER A PART OR MANUFACTURING DEFECT.
Additional Notes:
REAR LIFT GATE ASSEMBLY CENTER LED STRIP IS FILLED WITH WATER. THIS CAUSES AN ELECTRICAL SHORT CONDITION THAT RESULTS IN THE REVERSE LIGHTS TO BE ON AT ALL TIMES WHEN DRIVING. VEHICLE WILL NOT PASS MA INSPECTION AND HAS BEEN CITED FOR THIS INFRACTION. NO DAMAGE TO LIFT GATE, EITHER A PART OR MANUFACTURING DEFECT.
Mfg Campaign: 11265585
Recall Date: Oct 2, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
REAR LIFT GATE ASSEMBLY CENTER LED STRIP IS FILLED WITH WATER. THIS CAUSES AN ELECTRICAL SHORT CONDITION THAT RESULTS IN THE REVERSE LIGHTS TO BE ON AT ALL TIMES WHEN DRIVING. VEHICLE WILL NOT PASS MA INSPECTION AND HAS BEEN CITED FOR THIS INFRACTION. NO DAMAGE TO LIFT GATE, EITHER A PART OR MANUFACTURING DEFECT.
Corrective Action:
REAR LIFT GATE ASSEMBLY CENTER LED STRIP IS FILLED WITH WATER. THIS CAUSES AN ELECTRICAL SHORT CONDITION THAT RESULTS IN THE REVERSE LIGHTS TO BE ON AT ALL TIMES WHEN DRIVING. VEHICLE WILL NOT PASS MA INSPECTION AND HAS BEEN CITED FOR THIS INFRACTION. NO DAMAGE TO LIFT GATE, EITHER A PART OR MANUFACTURING DEFECT.
Additional Notes:
REAR LIFT GATE ASSEMBLY CENTER LED STRIP IS FILLED WITH WATER. THIS CAUSES AN ELECTRICAL SHORT CONDITION THAT RESULTS IN THE REVERSE LIGHTS TO BE ON AT ALL TIMES WHEN DRIVING. VEHICLE WILL NOT PASS MA INSPECTION AND HAS BEEN CITED FOR THIS INFRACTION. NO DAMAGE TO LIFT GATE, EITHER A PART OR MANUFACTURING DEFECT.
Mfg Campaign: 11265585
Recall Date: Oct 2, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVER CAME TO PICK ME UP. DRIVER STOPPED, HE THOUGHT HE PUSHED PARK BUTTON. STARTED TO GET OUT OF CAR. GOT LEFT FOOT ON GROUND, SWUNG RIGHT FOOT OUT AND CAR STARTED ROLLING BACKWARDS. CAR DOOR KNOCKED HIM DOWN, CATCHING LEFT FOOT BETWEEN DOOR AND FRAME. CAR STARTED DRAGGING DRIVER DOWN STREET IN REVERSE. I HAD TO RUN AROUND DOOR, PUT CAR IN PARK. DRIVER DRAGGED BETWEEN 5-10 FEET(EST). DRIVER ENDED UP WITH FRACTURED LEFT ANKLE, 3 BROKEN BONES IN LEFT FOOT, ABRASIONS ON RIGHT SHOULDER AND LEFT ELBOW, HEMATOMA ON RIGHT LEG. CAR WAS ON A VILLAGE PAVED STREET, IN REVERSE INSTEAD OF PARK. IT WAS DARK , THE DRIVER THOUGHT HE PUSHED THE PARK BUTTON BUT EVIDENTLY PUT THE CAR IN REVERSE BY MISTAKE. CAR STARTED ROLLING WHEN HE TOOK RIGHT FOOT OFF BRAKE.
Corrective Action:
DRIVER CAME TO PICK ME UP. DRIVER STOPPED, HE THOUGHT HE PUSHED PARK BUTTON. STARTED TO GET OUT OF CAR. GOT LEFT FOOT ON GROUND, SWUNG RIGHT FOOT OUT AND CAR STARTED ROLLING BACKWARDS. CAR DOOR KNOCKED HIM DOWN, CATCHING LEFT FOOT BETWEEN DOOR AND FRAME. CAR STARTED DRAGGING DRIVER DOWN STREET IN REVERSE. I HAD TO RUN AROUND DOOR, PUT CAR IN PARK. DRIVER DRAGGED BETWEEN 5-10 FEET(EST). DRIVER ENDED UP WITH FRACTURED LEFT ANKLE, 3 BROKEN BONES IN LEFT FOOT, ABRASIONS ON RIGHT SHOULDER AND LEFT ELBOW, HEMATOMA ON RIGHT LEG. CAR WAS ON A VILLAGE PAVED STREET, IN REVERSE INSTEAD OF PARK. IT WAS DARK , THE DRIVER THOUGHT HE PUSHED THE PARK BUTTON BUT EVIDENTLY PUT THE CAR IN REVERSE BY MISTAKE. CAR STARTED ROLLING WHEN HE TOOK RIGHT FOOT OFF BRAKE.
Additional Notes:
DRIVER CAME TO PICK ME UP. DRIVER STOPPED, HE THOUGHT HE PUSHED PARK BUTTON. STARTED TO GET OUT OF CAR. GOT LEFT FOOT ON GROUND, SWUNG RIGHT FOOT OUT AND CAR STARTED ROLLING BACKWARDS. CAR DOOR KNOCKED HIM DOWN, CATCHING LEFT FOOT BETWEEN DOOR AND FRAME. CAR STARTED DRAGGING DRIVER DOWN STREET IN REVERSE. I HAD TO RUN AROUND DOOR, PUT CAR IN PARK. DRIVER DRAGGED BETWEEN 5-10 FEET(EST). DRIVER ENDED UP WITH FRACTURED LEFT ANKLE, 3 BROKEN BONES IN LEFT FOOT, ABRASIONS ON RIGHT SHOULDER AND LEFT ELBOW, HEMATOMA ON RIGHT LEG. CAR WAS ON A VILLAGE PAVED STREET, IN REVERSE INSTEAD OF PARK. IT WAS DARK , THE DRIVER THOUGHT HE PUSHED THE PARK BUTTON BUT EVIDENTLY PUT THE CAR IN REVERSE BY MISTAKE. CAR STARTED ROLLING WHEN HE TOOK RIGHT FOOT OFF BRAKE.
Mfg Campaign: 11245947
Recall Date: Aug 22, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 LINCOLN MKZ. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE CONTACT SWITCHED GEARS AND THE VEHICLE DECELERATED. THE VEHICLE ROLLED AND STOPPED IN THE MIDDLE OF THE ROAD. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE WAS ABLE TO DRIVE OFF. THE VEHICLE WAS TAKEN TO OLATHE FORD LINCOLN (1845 E SANTA FE ST, OLATHE, KS 66062) WHERE THEY DIAGNOSED THE VEHICLE, BUT COULD NOT DUPLICATE THE FAILURE. THE MECHANIC STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 LINCOLN MKZ. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE CONTACT SWITCHED GEARS AND THE VEHICLE DECELERATED. THE VEHICLE ROLLED AND STOPPED IN THE MIDDLE OF THE ROAD. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE WAS ABLE TO DRIVE OFF. THE VEHICLE WAS TAKEN TO OLATHE FORD LINCOLN (1845 E SANTA FE ST, OLATHE, KS 66062) WHERE THEY DIAGNOSED THE VEHICLE, BUT COULD NOT DUPLICATE THE FAILURE. THE MECHANIC STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 LINCOLN MKZ. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE CONTACT SWITCHED GEARS AND THE VEHICLE DECELERATED. THE VEHICLE ROLLED AND STOPPED IN THE MIDDLE OF THE ROAD. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE WAS ABLE TO DRIVE OFF. THE VEHICLE WAS TAKEN TO OLATHE FORD LINCOLN (1845 E SANTA FE ST, OLATHE, KS 66062) WHERE THEY DIAGNOSED THE VEHICLE, BUT COULD NOT DUPLICATE THE FAILURE. THE MECHANIC STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Mfg Campaign: 11218137
Recall Date: Jun 5, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
UPON DRIVING THE VEHICLE, IT HAS STALLED SEVEN TIMES. TWO OF THOSE INCIDENTS INVOLVED VEHICLE GOING INTO PARK WITHOUT TOUCHING THE PARK BUTTON. AS IT WAS SHIFTING INTO PARK, THERE WAS A LOUD CLICKING SOUND AS THOUGH THE VEHICLE WAS 'FIGHTING' GOING INTO PARK. THEN THE VEHICLE DIED. ON AT LEAST FIVE OTHER OCCASIONS, IT JUST DIED. NOTHING INDICATING ON MY WAY APP, OR AT SERVICE DEPARTMENT FOR LOCAL LINCOLN DEALERSHIP. THIS BEGAN ONE WEEK AGO YESTERDAY AND WITHOUT PATTERN, HAS CONTINUED. UPON RETURN FROM LINCOLN SERVICE DEPARTMENT, ISSUE RESURFACED THIS MORNING WHEN IT WENT INTO PARK WHILE DRIVING.
Corrective Action:
UPON DRIVING THE VEHICLE, IT HAS STALLED SEVEN TIMES. TWO OF THOSE INCIDENTS INVOLVED VEHICLE GOING INTO PARK WITHOUT TOUCHING THE PARK BUTTON. AS IT WAS SHIFTING INTO PARK, THERE WAS A LOUD CLICKING SOUND AS THOUGH THE VEHICLE WAS 'FIGHTING' GOING INTO PARK. THEN THE VEHICLE DIED. ON AT LEAST FIVE OTHER OCCASIONS, IT JUST DIED. NOTHING INDICATING ON MY WAY APP, OR AT SERVICE DEPARTMENT FOR LOCAL LINCOLN DEALERSHIP. THIS BEGAN ONE WEEK AGO YESTERDAY AND WITHOUT PATTERN, HAS CONTINUED. UPON RETURN FROM LINCOLN SERVICE DEPARTMENT, ISSUE RESURFACED THIS MORNING WHEN IT WENT INTO PARK WHILE DRIVING.
Additional Notes:
UPON DRIVING THE VEHICLE, IT HAS STALLED SEVEN TIMES. TWO OF THOSE INCIDENTS INVOLVED VEHICLE GOING INTO PARK WITHOUT TOUCHING THE PARK BUTTON. AS IT WAS SHIFTING INTO PARK, THERE WAS A LOUD CLICKING SOUND AS THOUGH THE VEHICLE WAS 'FIGHTING' GOING INTO PARK. THEN THE VEHICLE DIED. ON AT LEAST FIVE OTHER OCCASIONS, IT JUST DIED. NOTHING INDICATING ON MY WAY APP, OR AT SERVICE DEPARTMENT FOR LOCAL LINCOLN DEALERSHIP. THIS BEGAN ONE WEEK AGO YESTERDAY AND WITHOUT PATTERN, HAS CONTINUED. UPON RETURN FROM LINCOLN SERVICE DEPARTMENT, ISSUE RESURFACED THIS MORNING WHEN IT WENT INTO PARK WHILE DRIVING.
Mfg Campaign: 11206840
Recall Date: May 10, 2019
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