Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Consumer Complaints
28 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My 2018 Lincoln MKZ with the 2.0 Ecoboost Engine incurred premature engine failure at ONLY 40k miles. My safety as well as other drivers' safety at risk due to EcoBoost Engine in certain model year 2013-2019 Ford and Lincoln vehicles have an inherent design defect which makes them predisposed to leak coolant, including allowing the coolant to seep into the engine cylinder, which causes overheating and cylinder head cracking, and can cause the engine to misfire, suddenly stall, or even catch fire while driving. In April the car began to "shake" at start up. The shaking was intermittent. After a few days of this, the check engine light came on. I took it to the mechanic (T&H) to have it looked at. They said the "shaking" is the car misfiring at start up. They were not able to locate any leaks or identify the cause of the misfire. They code on the check engine light was Code P0301-Cylinder #1. During April and May the misfires have continued and got worse. I was going back and forth to T&H trying to diagnose the issue. On May 12th, while taking the kids to school, I went to pull out into traffic and the car would not accelerate. The dashboard lights said the engine was overheating. The car would not go above 10mph. Luckily my mechanic is down the street. They were concerned about excessive use of coolant and not seeing a leak anywhere. They filled the coolant, and I made a follow up appt in one week to do a borescope inspection. On May 19th, T&H did a Borescope inspection and visually confirmed coolant in cylinder #1. They provided me a copy of a TSB 22-2229 that states the engine block needs to be replaced. The cost of the engine block replacement was estimated at $8k. Engine failure at 40k miles is unacceptable. An engine block replacement due to a manufacturing/design flaw should be covered by Lincoln Motor Co as a goodwill repair regardless of warranty status.
Corrective Action:
My 2018 Lincoln MKZ with the 2.0 Ecoboost Engine incurred premature engine failure at ONLY 40k miles. My safety as well as other drivers' safety at risk due to EcoBoost Engine in certain model year 2013-2019 Ford and Lincoln vehicles have an inherent design defect which makes them predisposed to leak coolant, including allowing the coolant to seep into the engine cylinder, which causes overheating and cylinder head cracking, and can cause the engine to misfire, suddenly stall, or even catch fire while driving. In April the car began to "shake" at start up. The shaking was intermittent. After a few days of this, the check engine light came on. I took it to the mechanic (T&H) to have it looked at. They said the "shaking" is the car misfiring at start up. They were not able to locate any leaks or identify the cause of the misfire. They code on the check engine light was Code P0301-Cylinder #1. During April and May the misfires have continued and got worse. I was going back and forth to T&H trying to diagnose the issue. On May 12th, while taking the kids to school, I went to pull out into traffic and the car would not accelerate. The dashboard lights said the engine was overheating. The car would not go above 10mph. Luckily my mechanic is down the street. They were concerned about excessive use of coolant and not seeing a leak anywhere. They filled the coolant, and I made a follow up appt in one week to do a borescope inspection. On May 19th, T&H did a Borescope inspection and visually confirmed coolant in cylinder #1. They provided me a copy of a TSB 22-2229 that states the engine block needs to be replaced. The cost of the engine block replacement was estimated at $8k. Engine failure at 40k miles is unacceptable. An engine block replacement due to a manufacturing/design flaw should be covered by Lincoln Motor Co as a goodwill repair regardless of warranty status.
Additional Notes:
My 2018 Lincoln MKZ with the 2.0 Ecoboost Engine incurred premature engine failure at ONLY 40k miles. My safety as well as other drivers' safety at risk due to EcoBoost Engine in certain model year 2013-2019 Ford and Lincoln vehicles have an inherent design defect which makes them predisposed to leak coolant, including allowing the coolant to seep into the engine cylinder, which causes overheating and cylinder head cracking, and can cause the engine to misfire, suddenly stall, or even catch fire while driving. In April the car began to "shake" at start up. The shaking was intermittent. After a few days of this, the check engine light came on. I took it to the mechanic (T&H) to have it looked at. They said the "shaking" is the car misfiring at start up. They were not able to locate any leaks or identify the cause of the misfire. They code on the check engine light was Code P0301-Cylinder #1. During April and May the misfires have continued and got worse. I was going back and forth to T&H trying to diagnose the issue. On May 12th, while taking the kids to school, I went to pull out into traffic and the car would not accelerate. The dashboard lights said the engine was overheating. The car would not go above 10mph. Luckily my mechanic is down the street. They were concerned about excessive use of coolant and not seeing a leak anywhere. They filled the coolant, and I made a follow up appt in one week to do a borescope inspection. On May 19th, T&H did a Borescope inspection and visually confirmed coolant in cylinder #1. They provided me a copy of a TSB 22-2229 that states the engine block needs to be replaced. The cost of the engine block replacement was estimated at $8k. Engine failure at 40k miles is unacceptable. An engine block replacement due to a manufacturing/design flaw should be covered by Lincoln Motor Co as a goodwill repair regardless of warranty status.
Mfg Campaign: 11663894
Recall Date: May 30, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2018 Lincoln MKZ with the 2.0 Ecoboost Engine incurred premature engine failure at ONLY 40k miles. My safety as well as other drivers' safety at risk due to EcoBoost Engine in certain model year 2013-2019 Ford and Lincoln vehicles have an inherent design defect which makes them predisposed to leak coolant, including allowing the coolant to seep into the engine cylinder, which causes overheating and cylinder head cracking, and can cause the engine to misfire, suddenly stall, or even catch fire while driving. In April the car began to "shake" at start up. The shaking was intermittent. After a few days of this, the check engine light came on. I took it to the mechanic (T&H) to have it looked at. They said the "shaking" is the car misfiring at start up. They were not able to locate any leaks or identify the cause of the misfire. They code on the check engine light was Code P0301-Cylinder #1. During April and May the misfires have continued and got worse. I was going back and forth to T&H trying to diagnose the issue. On May 12th, while taking the kids to school, I went to pull out into traffic and the car would not accelerate. The dashboard lights said the engine was overheating. The car would not go above 10mph. Luckily my mechanic is down the street. They were concerned about excessive use of coolant and not seeing a leak anywhere. They filled the coolant, and I made a follow up appt in one week to do a borescope inspection. On May 19th, T&H did a Borescope inspection and visually confirmed coolant in cylinder #1. They provided me a copy of a TSB 22-2229 that states the engine block needs to be replaced. The cost of the engine block replacement was estimated at $8k. Engine failure at 40k miles is unacceptable. An engine block replacement due to a manufacturing/design flaw should be covered by Lincoln Motor Co as a goodwill repair regardless of warranty status.
Corrective Action:
My 2018 Lincoln MKZ with the 2.0 Ecoboost Engine incurred premature engine failure at ONLY 40k miles. My safety as well as other drivers' safety at risk due to EcoBoost Engine in certain model year 2013-2019 Ford and Lincoln vehicles have an inherent design defect which makes them predisposed to leak coolant, including allowing the coolant to seep into the engine cylinder, which causes overheating and cylinder head cracking, and can cause the engine to misfire, suddenly stall, or even catch fire while driving. In April the car began to "shake" at start up. The shaking was intermittent. After a few days of this, the check engine light came on. I took it to the mechanic (T&H) to have it looked at. They said the "shaking" is the car misfiring at start up. They were not able to locate any leaks or identify the cause of the misfire. They code on the check engine light was Code P0301-Cylinder #1. During April and May the misfires have continued and got worse. I was going back and forth to T&H trying to diagnose the issue. On May 12th, while taking the kids to school, I went to pull out into traffic and the car would not accelerate. The dashboard lights said the engine was overheating. The car would not go above 10mph. Luckily my mechanic is down the street. They were concerned about excessive use of coolant and not seeing a leak anywhere. They filled the coolant, and I made a follow up appt in one week to do a borescope inspection. On May 19th, T&H did a Borescope inspection and visually confirmed coolant in cylinder #1. They provided me a copy of a TSB 22-2229 that states the engine block needs to be replaced. The cost of the engine block replacement was estimated at $8k. Engine failure at 40k miles is unacceptable. An engine block replacement due to a manufacturing/design flaw should be covered by Lincoln Motor Co as a goodwill repair regardless of warranty status.
Additional Notes:
My 2018 Lincoln MKZ with the 2.0 Ecoboost Engine incurred premature engine failure at ONLY 40k miles. My safety as well as other drivers' safety at risk due to EcoBoost Engine in certain model year 2013-2019 Ford and Lincoln vehicles have an inherent design defect which makes them predisposed to leak coolant, including allowing the coolant to seep into the engine cylinder, which causes overheating and cylinder head cracking, and can cause the engine to misfire, suddenly stall, or even catch fire while driving. In April the car began to "shake" at start up. The shaking was intermittent. After a few days of this, the check engine light came on. I took it to the mechanic (T&H) to have it looked at. They said the "shaking" is the car misfiring at start up. They were not able to locate any leaks or identify the cause of the misfire. They code on the check engine light was Code P0301-Cylinder #1. During April and May the misfires have continued and got worse. I was going back and forth to T&H trying to diagnose the issue. On May 12th, while taking the kids to school, I went to pull out into traffic and the car would not accelerate. The dashboard lights said the engine was overheating. The car would not go above 10mph. Luckily my mechanic is down the street. They were concerned about excessive use of coolant and not seeing a leak anywhere. They filled the coolant, and I made a follow up appt in one week to do a borescope inspection. On May 19th, T&H did a Borescope inspection and visually confirmed coolant in cylinder #1. They provided me a copy of a TSB 22-2229 that states the engine block needs to be replaced. The cost of the engine block replacement was estimated at $8k. Engine failure at 40k miles is unacceptable. An engine block replacement due to a manufacturing/design flaw should be covered by Lincoln Motor Co as a goodwill repair regardless of warranty status.
Mfg Campaign: 11663894
Recall Date: May 30, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I own a 2018 Lincoln MKZ. The vehicle Engine overheating warnings came up, and I took the car to the dealership. They informed that the Lincoln MKZ vehicle had a frequent problem with coolant leaking into the engine due to faulty power train assembly. The dealer has seen and repaired hundreds of vehicles with this problem. Lincoln company denies responsibility for this manufacturing defect. The vehicle is only 7 years 3 months and 30 days old with 67914 miles used by single owner. A reputed company like Lincoln should be held responsible for manufacturing and marketing vehicles where the power train and engine fails on a fairly new vehicle.
Corrective Action:
I own a 2018 Lincoln MKZ. The vehicle Engine overheating warnings came up, and I took the car to the dealership. They informed that the Lincoln MKZ vehicle had a frequent problem with coolant leaking into the engine due to faulty power train assembly. The dealer has seen and repaired hundreds of vehicles with this problem. Lincoln company denies responsibility for this manufacturing defect. The vehicle is only 7 years 3 months and 30 days old with 67914 miles used by single owner. A reputed company like Lincoln should be held responsible for manufacturing and marketing vehicles where the power train and engine fails on a fairly new vehicle.
Additional Notes:
I own a 2018 Lincoln MKZ. The vehicle Engine overheating warnings came up, and I took the car to the dealership. They informed that the Lincoln MKZ vehicle had a frequent problem with coolant leaking into the engine due to faulty power train assembly. The dealer has seen and repaired hundreds of vehicles with this problem. Lincoln company denies responsibility for this manufacturing defect. The vehicle is only 7 years 3 months and 30 days old with 67914 miles used by single owner. A reputed company like Lincoln should be held responsible for manufacturing and marketing vehicles where the power train and engine fails on a fairly new vehicle.
Mfg Campaign: 11640579
Recall Date: Feb 4, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I own a 2018 Lincoln MKZ. The vehicle Engine overheating warnings came up, and I took the car to the dealership. They informed that the Lincoln MKZ vehicle had a frequent problem with coolant leaking into the engine due to faulty power train assembly. The dealer has seen and repaired hundreds of vehicles with this problem. Lincoln company denies responsibility for this manufacturing defect. The vehicle is only 7 years 3 months and 30 days old with 67914 miles used by single owner. A reputed company like Lincoln should be held responsible for manufacturing and marketing vehicles where the power train and engine fails on a fairly new vehicle.
Corrective Action:
I own a 2018 Lincoln MKZ. The vehicle Engine overheating warnings came up, and I took the car to the dealership. They informed that the Lincoln MKZ vehicle had a frequent problem with coolant leaking into the engine due to faulty power train assembly. The dealer has seen and repaired hundreds of vehicles with this problem. Lincoln company denies responsibility for this manufacturing defect. The vehicle is only 7 years 3 months and 30 days old with 67914 miles used by single owner. A reputed company like Lincoln should be held responsible for manufacturing and marketing vehicles where the power train and engine fails on a fairly new vehicle.
Additional Notes:
I own a 2018 Lincoln MKZ. The vehicle Engine overheating warnings came up, and I took the car to the dealership. They informed that the Lincoln MKZ vehicle had a frequent problem with coolant leaking into the engine due to faulty power train assembly. The dealer has seen and repaired hundreds of vehicles with this problem. Lincoln company denies responsibility for this manufacturing defect. The vehicle is only 7 years 3 months and 30 days old with 67914 miles used by single owner. A reputed company like Lincoln should be held responsible for manufacturing and marketing vehicles where the power train and engine fails on a fairly new vehicle.
Mfg Campaign: 11640579
Recall Date: Feb 4, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Initially when buying the vehicle in 2021, it had 30k miles. Car continued to give me a "cylinder 2 misfire code" after numerous trips to different garages and then the car beginning to start up rough and anti freeze missing i came across a "service bulletin" regarding it being a faulty ring in the engine. I took the vehicle to Ford and they replaced the engine. My car just hit 100k miles All of the sudden one day when trying to stop at a red light the car was shaking . There was no codes and only happened while in drive and at a red light or stop sigh:( complete stop) I took the card to Ford, who diagnosed it and open up my tranny and found out there was no fluid ,was burnt and had metal in it. There is still no code on my dash board and i need to pay 7k to replace a transmission. The fluid is housed internally , there was no leaks, and no codes was thrown on the dash. How was i to know transmission fluid was leaking and wher was it going?
Corrective Action:
Initially when buying the vehicle in 2021, it had 30k miles. Car continued to give me a "cylinder 2 misfire code" after numerous trips to different garages and then the car beginning to start up rough and anti freeze missing i came across a "service bulletin" regarding it being a faulty ring in the engine. I took the vehicle to Ford and they replaced the engine. My car just hit 100k miles All of the sudden one day when trying to stop at a red light the car was shaking . There was no codes and only happened while in drive and at a red light or stop sigh:( complete stop) I took the card to Ford, who diagnosed it and open up my tranny and found out there was no fluid ,was burnt and had metal in it. There is still no code on my dash board and i need to pay 7k to replace a transmission. The fluid is housed internally , there was no leaks, and no codes was thrown on the dash. How was i to know transmission fluid was leaking and wher was it going?
Additional Notes:
Initially when buying the vehicle in 2021, it had 30k miles. Car continued to give me a "cylinder 2 misfire code" after numerous trips to different garages and then the car beginning to start up rough and anti freeze missing i came across a "service bulletin" regarding it being a faulty ring in the engine. I took the vehicle to Ford and they replaced the engine. My car just hit 100k miles All of the sudden one day when trying to stop at a red light the car was shaking . There was no codes and only happened while in drive and at a red light or stop sigh:( complete stop) I took the card to Ford, who diagnosed it and open up my tranny and found out there was no fluid ,was burnt and had metal in it. There is still no code on my dash board and i need to pay 7k to replace a transmission. The fluid is housed internally , there was no leaks, and no codes was thrown on the dash. How was i to know transmission fluid was leaking and wher was it going?
Mfg Campaign: 11634568
Recall Date: Jan 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Initially when buying the vehicle in 2021, it had 30k miles. Car continued to give me a "cylinder 2 misfire code" after numerous trips to different garages and then the car beginning to start up rough and anti freeze missing i came across a "service bulletin" regarding it being a faulty ring in the engine. I took the vehicle to Ford and they replaced the engine. My car just hit 100k miles All of the sudden one day when trying to stop at a red light the car was shaking . There was no codes and only happened while in drive and at a red light or stop sigh:( complete stop) I took the card to Ford, who diagnosed it and open up my tranny and found out there was no fluid ,was burnt and had metal in it. There is still no code on my dash board and i need to pay 7k to replace a transmission. The fluid is housed internally , there was no leaks, and no codes was thrown on the dash. How was i to know transmission fluid was leaking and wher was it going?
Corrective Action:
Initially when buying the vehicle in 2021, it had 30k miles. Car continued to give me a "cylinder 2 misfire code" after numerous trips to different garages and then the car beginning to start up rough and anti freeze missing i came across a "service bulletin" regarding it being a faulty ring in the engine. I took the vehicle to Ford and they replaced the engine. My car just hit 100k miles All of the sudden one day when trying to stop at a red light the car was shaking . There was no codes and only happened while in drive and at a red light or stop sigh:( complete stop) I took the card to Ford, who diagnosed it and open up my tranny and found out there was no fluid ,was burnt and had metal in it. There is still no code on my dash board and i need to pay 7k to replace a transmission. The fluid is housed internally , there was no leaks, and no codes was thrown on the dash. How was i to know transmission fluid was leaking and wher was it going?
Additional Notes:
Initially when buying the vehicle in 2021, it had 30k miles. Car continued to give me a "cylinder 2 misfire code" after numerous trips to different garages and then the car beginning to start up rough and anti freeze missing i came across a "service bulletin" regarding it being a faulty ring in the engine. I took the vehicle to Ford and they replaced the engine. My car just hit 100k miles All of the sudden one day when trying to stop at a red light the car was shaking . There was no codes and only happened while in drive and at a red light or stop sigh:( complete stop) I took the card to Ford, who diagnosed it and open up my tranny and found out there was no fluid ,was burnt and had metal in it. There is still no code on my dash board and i need to pay 7k to replace a transmission. The fluid is housed internally , there was no leaks, and no codes was thrown on the dash. How was i to know transmission fluid was leaking and wher was it going?
Mfg Campaign: 11634568
Recall Date: Jan 7, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving 50 MPH, the check engine warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was a coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.
Corrective Action:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving 50 MPH, the check engine warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was a coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.
Additional Notes:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving 50 MPH, the check engine warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was a coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.
Mfg Campaign: 11618089
Recall Date: Oct 4, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving 30 MPH, the engine light illuminated. While the vehicle was idling, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic, who referred the contact to the local dealer for assistance. The vehicle was towed to the local dealer, where it was diagnosed that there was coolant intrusion into the engine and that the engine needed to be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving 30 MPH, the engine light illuminated. While the vehicle was idling, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic, who referred the contact to the local dealer for assistance. The vehicle was towed to the local dealer, where it was diagnosed that there was coolant intrusion into the engine and that the engine needed to be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving 30 MPH, the engine light illuminated. While the vehicle was idling, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic, who referred the contact to the local dealer for assistance. The vehicle was towed to the local dealer, where it was diagnosed that there was coolant intrusion into the engine and that the engine needed to be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 65,000.
Mfg Campaign: 11612211
Recall Date: Sep 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have been told by a ford mechanic on 7.11.2024, 6 weeks before buying the car that there is coolant intrusion in cylinder 2 and the only fix to this would be to replace the long block that cost a little over 8k, some how some way this vehicle dont have any recalls about this well known issue. This in no way should be on the customer due to a defect by Ford engine in there vehicles.
Corrective Action:
I have been told by a ford mechanic on 7.11.2024, 6 weeks before buying the car that there is coolant intrusion in cylinder 2 and the only fix to this would be to replace the long block that cost a little over 8k, some how some way this vehicle dont have any recalls about this well known issue. This in no way should be on the customer due to a defect by Ford engine in there vehicles.
Additional Notes:
I have been told by a ford mechanic on 7.11.2024, 6 weeks before buying the car that there is coolant intrusion in cylinder 2 and the only fix to this would be to replace the long block that cost a little over 8k, some how some way this vehicle dont have any recalls about this well known issue. This in no way should be on the customer due to a defect by Ford engine in there vehicles.
Mfg Campaign: 11605553
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Upon driving north on rt. 95 in GA our pan Aramaic moonroof unexpectedly exploded. There was no apparent reason. No debris was present and environmental conditions were not extreme. ( sunny day about 72 degrees F) . The explosion was very loud and alarming creating a risk of losing control of the vehicle. Bodily injury could have resulted if the moon roof cover was open and chards of glass were shot into the vehicle. We have not contact the manufacturer yet , but plan to. There was absolutely no warning of this. It was sudden, unexpected and explosive. The tempered glass was shattered and glass was missing from all along all 4 sides of the moon roof. Very scary. I assume this is due to a manufacturing defect.
Corrective Action:
Upon driving north on rt. 95 in GA our pan Aramaic moonroof unexpectedly exploded. There was no apparent reason. No debris was present and environmental conditions were not extreme. ( sunny day about 72 degrees F) . The explosion was very loud and alarming creating a risk of losing control of the vehicle. Bodily injury could have resulted if the moon roof cover was open and chards of glass were shot into the vehicle. We have not contact the manufacturer yet , but plan to. There was absolutely no warning of this. It was sudden, unexpected and explosive. The tempered glass was shattered and glass was missing from all along all 4 sides of the moon roof. Very scary. I assume this is due to a manufacturing defect.
Additional Notes:
Upon driving north on rt. 95 in GA our pan Aramaic moonroof unexpectedly exploded. There was no apparent reason. No debris was present and environmental conditions were not extreme. ( sunny day about 72 degrees F) . The explosion was very loud and alarming creating a risk of losing control of the vehicle. Bodily injury could have resulted if the moon roof cover was open and chards of glass were shot into the vehicle. We have not contact the manufacturer yet , but plan to. There was absolutely no warning of this. It was sudden, unexpected and explosive. The tempered glass was shattered and glass was missing from all along all 4 sides of the moon roof. Very scary. I assume this is due to a manufacturing defect.
Mfg Campaign: 11574587
Recall Date: Feb 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I own a 2018 Lincoln MKZ. Starting the second week in January I started to notice a strange smell in the cabin of my car and outside of my car. I told my husband that I was smelling something strange, and he noticed that the exhaust was a billowy white smoke. My husband noticed that this was not a good sign. We also noticed that my Lincoln app was saying there was a misfire in cylinder 2. My husband checked my coolant and saw that my coolant reservoir was completely empty. My husband added coolant and informed me that we would need to take the car to the shop. By the following week ([XXX]) my husband checked my coolant again and saw that my reservoir was empty again and my app was saying cylinder 2 was misfiring again. On Tuesday [XXX], we took the car to the Suburban Ford of Waterford to have my car looked at. On Wednesday [XXX], the dealership called my husband and informed him that I would need a new engine in my car because the coolant is leaking into cylinder and mixing with the oil which is causing the misfire in cylinder 2. The dealership informed us that this was a problem that Ford and Lincoln had with the 2.0 and 1.5 engines for the MKZ and Fusion. The 2018 MKZ was affected by this problem. The dealership informed us that Ford/Lincoln replaced the engines after they noticed the problem, but they said my car must have had the older engine that had the problem. As you can imagine I was very upset to hear that my car, which is only six years old, would need a new engine. Not only was I upset to hear this, but I am also upset about possibly shouldering the financial burden of a new engine when this is a manufacturing problem that is no fault of my own. Also, since Ford/Lincoln knew about this issue why did they not send out a recall notice about this issue? I have found out that the oil mixing with the coolant causes corrosion in the cylinders. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I own a 2018 Lincoln MKZ. Starting the second week in January I started to notice a strange smell in the cabin of my car and outside of my car. I told my husband that I was smelling something strange, and he noticed that the exhaust was a billowy white smoke. My husband noticed that this was not a good sign. We also noticed that my Lincoln app was saying there was a misfire in cylinder 2. My husband checked my coolant and saw that my coolant reservoir was completely empty. My husband added coolant and informed me that we would need to take the car to the shop. By the following week ([XXX]) my husband checked my coolant again and saw that my reservoir was empty again and my app was saying cylinder 2 was misfiring again. On Tuesday [XXX], we took the car to the Suburban Ford of Waterford to have my car looked at. On Wednesday [XXX], the dealership called my husband and informed him that I would need a new engine in my car because the coolant is leaking into cylinder and mixing with the oil which is causing the misfire in cylinder 2. The dealership informed us that this was a problem that Ford and Lincoln had with the 2.0 and 1.5 engines for the MKZ and Fusion. The 2018 MKZ was affected by this problem. The dealership informed us that Ford/Lincoln replaced the engines after they noticed the problem, but they said my car must have had the older engine that had the problem. As you can imagine I was very upset to hear that my car, which is only six years old, would need a new engine. Not only was I upset to hear this, but I am also upset about possibly shouldering the financial burden of a new engine when this is a manufacturing problem that is no fault of my own. Also, since Ford/Lincoln knew about this issue why did they not send out a recall notice about this issue? I have found out that the oil mixing with the coolant causes corrosion in the cylinders. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I own a 2018 Lincoln MKZ. Starting the second week in January I started to notice a strange smell in the cabin of my car and outside of my car. I told my husband that I was smelling something strange, and he noticed that the exhaust was a billowy white smoke. My husband noticed that this was not a good sign. We also noticed that my Lincoln app was saying there was a misfire in cylinder 2. My husband checked my coolant and saw that my coolant reservoir was completely empty. My husband added coolant and informed me that we would need to take the car to the shop. By the following week ([XXX]) my husband checked my coolant again and saw that my reservoir was empty again and my app was saying cylinder 2 was misfiring again. On Tuesday [XXX], we took the car to the Suburban Ford of Waterford to have my car looked at. On Wednesday [XXX], the dealership called my husband and informed him that I would need a new engine in my car because the coolant is leaking into cylinder and mixing with the oil which is causing the misfire in cylinder 2. The dealership informed us that this was a problem that Ford and Lincoln had with the 2.0 and 1.5 engines for the MKZ and Fusion. The 2018 MKZ was affected by this problem. The dealership informed us that Ford/Lincoln replaced the engines after they noticed the problem, but they said my car must have had the older engine that had the problem. As you can imagine I was very upset to hear that my car, which is only six years old, would need a new engine. Not only was I upset to hear this, but I am also upset about possibly shouldering the financial burden of a new engine when this is a manufacturing problem that is no fault of my own. Also, since Ford/Lincoln knew about this issue why did they not send out a recall notice about this issue? I have found out that the oil mixing with the coolant causes corrosion in the cylinders. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11568920
Recall Date: Jan 30, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Torque converter stuck off pcm code 6f35 transmission vin look up doesn't show recall but it has same transmission installed with the same problem as 2017 model
Corrective Action:
Torque converter stuck off pcm code 6f35 transmission vin look up doesn't show recall but it has same transmission installed with the same problem as 2017 model
Additional Notes:
Torque converter stuck off pcm code 6f35 transmission vin look up doesn't show recall but it has same transmission installed with the same problem as 2017 model
Mfg Campaign: 11558661
Recall Date: Dec 5, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
2018 LINCOLN MKZ. CONSUMER WRITES IN REGARD TO FAULTY FUEL PUMP. THE CONSUMER IS REQUESTING TO BE REIMBURSED FOR THE FAULTY FUEL PUMP.
Corrective Action:
2018 LINCOLN MKZ. CONSUMER WRITES IN REGARD TO FAULTY FUEL PUMP. THE CONSUMER IS REQUESTING TO BE REIMBURSED FOR THE FAULTY FUEL PUMP.
Additional Notes:
2018 LINCOLN MKZ. CONSUMER WRITES IN REGARD TO FAULTY FUEL PUMP. THE CONSUMER IS REQUESTING TO BE REIMBURSED FOR THE FAULTY FUEL PUMP.
Mfg Campaign: 11493450
Recall Date: Nov 14, 2022
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
On 10/20/2022 while driving the sun roof exploded. Nothing hit the roof. The glass shatter all around the perimeter of the roof. The sound was like a shot gun blast next to your ears. Fortunately, the shattering glass did not cause a wreck or injury. The Ford garages I called stated I would have to pay for the damage. It seems this is not an uncommon occurance.
Corrective Action:
On 10/20/2022 while driving the sun roof exploded. Nothing hit the roof. The glass shatter all around the perimeter of the roof. The sound was like a shot gun blast next to your ears. Fortunately, the shattering glass did not cause a wreck or injury. The Ford garages I called stated I would have to pay for the damage. It seems this is not an uncommon occurance.
Additional Notes:
On 10/20/2022 while driving the sun roof exploded. Nothing hit the roof. The glass shatter all around the perimeter of the roof. The sound was like a shot gun blast next to your ears. Fortunately, the shattering glass did not cause a wreck or injury. The Ford garages I called stated I would have to pay for the damage. It seems this is not an uncommon occurance.
Mfg Campaign: 11491140
Recall Date: Oct 27, 2022
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS:BULBS
Potential Consequences:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving at night at approximately 35 MPH, the low beam light's visibility was blinding and made the vehicle unsafe to drive. The vehicle was diagnosed at a local dealer with a headlight failure. The manufacturer was notified of the failure. The approximate failure mileage was 20,300.
Corrective Action:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving at night at approximately 35 MPH, the low beam light's visibility was blinding and made the vehicle unsafe to drive. The vehicle was diagnosed at a local dealer with a headlight failure. The manufacturer was notified of the failure. The approximate failure mileage was 20,300.
Additional Notes:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving at night at approximately 35 MPH, the low beam light's visibility was blinding and made the vehicle unsafe to drive. The vehicle was diagnosed at a local dealer with a headlight failure. The manufacturer was notified of the failure. The approximate failure mileage was 20,300.
Mfg Campaign: 11460682
Recall Date: Apr 13, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving approximately 3 MPH, the brakes locked up. The ABS warning light was flashing on the instrument panel. The vehicle was taken to a local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 21,000.
Corrective Action:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving approximately 3 MPH, the brakes locked up. The ABS warning light was flashing on the instrument panel. The vehicle was taken to a local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 21,000.
Additional Notes:
The contact owns a 2018 Lincoln MKZ. The contact stated while driving approximately 3 MPH, the brakes locked up. The ABS warning light was flashing on the instrument panel. The vehicle was taken to a local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 21,000.
Mfg Campaign: 11460684
Recall Date: Apr 13, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I had a accident almost a year ago if not longer. I hit a deer on the freeway they couldn’t understand why my airbags didn’t deploy. They say the bar was cracked in two different spots that makes the airbag deploy. Luckily my car wasn’t total for that reason. But I always wondered why my airbags didn’t deploy ? I thought I should let you know that .
Corrective Action:
I had a accident almost a year ago if not longer. I hit a deer on the freeway they couldn’t understand why my airbags didn’t deploy. They say the bar was cracked in two different spots that makes the airbag deploy. Luckily my car wasn’t total for that reason. But I always wondered why my airbags didn’t deploy ? I thought I should let you know that .
Additional Notes:
I had a accident almost a year ago if not longer. I hit a deer on the freeway they couldn’t understand why my airbags didn’t deploy. They say the bar was cracked in two different spots that makes the airbag deploy. Luckily my car wasn’t total for that reason. But I always wondered why my airbags didn’t deploy ? I thought I should let you know that .
Mfg Campaign: 11453923
Recall Date: Feb 24, 2022
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
This is [XXX] my customer is missing and has been missing since 7:45pm 8/17/21 by this vin number i was wondering if you could put a trace on the vin number 3LN6L5D92JR[XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
This is [XXX] my customer is missing and has been missing since 7:45pm 8/17/21 by this vin number i was wondering if you could put a trace on the vin number 3LN6L5D92JR[XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
This is [XXX] my customer is missing and has been missing since 7:45pm 8/17/21 by this vin number i was wondering if you could put a trace on the vin number 3LN6L5D92JR[XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11429526
Recall Date: Aug 18, 2021
Ford Motor Company
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
This is [XXX] my customer is missing and has been missing since 7:45pm 8/17/21 by this vin number i was wondering if you could put a trace on the vin number 3LN6L5D92JR[XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
This is [XXX] my customer is missing and has been missing since 7:45pm 8/17/21 by this vin number i was wondering if you could put a trace on the vin number 3LN6L5D92JR[XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
This is [XXX] my customer is missing and has been missing since 7:45pm 8/17/21 by this vin number i was wondering if you could put a trace on the vin number 3LN6L5D92JR[XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11429526
Recall Date: Aug 18, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DEPRESSING THE WINDOW SWITCH FOR THE DRIVER'S SIDE REAR WINDOW, THE BLIND SPOT WARNING SYSTEM WAS DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DEPRESSING THE WINDOW SWITCH FOR THE DRIVER'S SIDE REAR WINDOW, THE BLIND SPOT WARNING SYSTEM WAS DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DEPRESSING THE WINDOW SWITCH FOR THE DRIVER'S SIDE REAR WINDOW, THE BLIND SPOT WARNING SYSTEM WAS DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Mfg Campaign: 11374359
Recall Date: Nov 12, 2020
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury