Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20S15
Recall Date: Nov 17, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Replacement Headlamps, part number DP5Z-13008-T and DP5Z-13008-V, sold for use with 2013-2016 Lincoln MKZ vehicles. The headlamps may have an improper beam pattern and incorrect horizontal adjustment, the side markers may not illuminate and DOT markings may be missing. As such, these headlamps fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C10
Recall Date: Apr 24, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S15
Recall Date: Mar 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C11
Recall Date: Oct 1, 2015
Consumer Complaints
60 ComplaintsFord Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Potential Consequences:
The contact owns a 2016 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the front brake flexible hose inspection. The contact stated that while the dealer was conducting the inspection, the hood failed to open after several attempts. The dealer then lubricated the hood latch and was able to open the hood after several attempts. The dealer informed the contact that the brake fluid was at the minimum level. The contact stated that she was concerned that she would not be able to monitor the brake fluid level due to hood latch failure. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the front brake flexible hose inspection. The contact stated that while the dealer was conducting the inspection, the hood failed to open after several attempts. The dealer then lubricated the hood latch and was able to open the hood after several attempts. The dealer informed the contact that the brake fluid was at the minimum level. The contact stated that she was concerned that she would not be able to monitor the brake fluid level due to hood latch failure. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the front brake flexible hose inspection. The contact stated that while the dealer was conducting the inspection, the hood failed to open after several attempts. The dealer then lubricated the hood latch and was able to open the hood after several attempts. The dealer informed the contact that the brake fluid was at the minimum level. The contact stated that she was concerned that she would not be able to monitor the brake fluid level due to hood latch failure. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000. VIN tool confirms parts not available.
Mfg Campaign: 11518717
Recall Date: Apr 24, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2016 Lincoln MKZ. The contact stated that the driver's side seat belt failed to function as needed. The vehicle was taken to the dealer; however, the part to do the repair was not available. The contact related the failure to Technical Service Bulletin: 16S42 (Pretensioner Cable). The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2016 Lincoln MKZ. The contact stated that the driver's side seat belt failed to function as needed. The vehicle was taken to the dealer; however, the part to do the repair was not available. The contact related the failure to Technical Service Bulletin: 16S42 (Pretensioner Cable). The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2016 Lincoln MKZ. The contact stated that the driver's side seat belt failed to function as needed. The vehicle was taken to the dealer; however, the part to do the repair was not available. The contact related the failure to Technical Service Bulletin: 16S42 (Pretensioner Cable). The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.
Mfg Campaign: 11515922
Recall Date: Apr 7, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving on the freeway when the steering on my car became very difficult and “wobbly”. It was hard to keep it going straight. I knew something was wrong and when I got home, I told my husband to check my tires. The next morning I was told that my tires were fine but when we got into the car, this time I got 4 errors regarding the drive control and steering assist fault. The steering wheel was locked and the car was unable to be driven.
Corrective Action:
I was driving on the freeway when the steering on my car became very difficult and “wobbly”. It was hard to keep it going straight. I knew something was wrong and when I got home, I told my husband to check my tires. The next morning I was told that my tires were fine but when we got into the car, this time I got 4 errors regarding the drive control and steering assist fault. The steering wheel was locked and the car was unable to be driven.
Additional Notes:
I was driving on the freeway when the steering on my car became very difficult and “wobbly”. It was hard to keep it going straight. I knew something was wrong and when I got home, I told my husband to check my tires. The next morning I was told that my tires were fine but when we got into the car, this time I got 4 errors regarding the drive control and steering assist fault. The steering wheel was locked and the car was unable to be driven.
Mfg Campaign: 11513426
Recall Date: Mar 23, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I was driving on the freeway when the steering on my car became very difficult and “wobbly”. It was hard to keep it going straight. I knew something was wrong and when I got home, I told my husband to check my tires. The next morning I was told that my tires were fine but when we got into the car, this time I got 4 errors regarding the drive control and steering assist fault. The steering wheel was locked and the car was unable to be driven.
Corrective Action:
I was driving on the freeway when the steering on my car became very difficult and “wobbly”. It was hard to keep it going straight. I knew something was wrong and when I got home, I told my husband to check my tires. The next morning I was told that my tires were fine but when we got into the car, this time I got 4 errors regarding the drive control and steering assist fault. The steering wheel was locked and the car was unable to be driven.
Additional Notes:
I was driving on the freeway when the steering on my car became very difficult and “wobbly”. It was hard to keep it going straight. I knew something was wrong and when I got home, I told my husband to check my tires. The next morning I was told that my tires were fine but when we got into the car, this time I got 4 errors regarding the drive control and steering assist fault. The steering wheel was locked and the car was unable to be driven.
Mfg Campaign: 11513426
Recall Date: Mar 23, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Sunday, Sept 11, 2022, 2:55 pm. Was stopped at light at 16/Mound in Warren, MI. My car lurched forward while I had my foot firmly on Brake, the brakes had failed, but no warning lamps were activated till after the crash. I bumped the vehicle in front of me, an older model Jeep. No one was injured. My hood was pushed in, front bumper and lighted were damaged. Little damage to back bumper of Jeep. Warren Police came and issued an Incident Report. I DID NOT receive a traffic ticket Insurance damage to my car was $7,000 I had received a Notice from Lincoln(attached) in early Sept, 2022 (Customer Satisfaction Program 22N02) warning that "brake fluid may leak from one or both front brake flexible hoses." I had noticed some drops of either oil or brake fluid and was going to schedule an appointment with Lincoln, but the crash happened. Since the vehicle is currently in the collision shop, the brake lines have not yet been examined. The Police officer did see the warning light THAT WENT ON AFTER THE CRASH and said he would note it in his report.
Corrective Action:
Sunday, Sept 11, 2022, 2:55 pm. Was stopped at light at 16/Mound in Warren, MI. My car lurched forward while I had my foot firmly on Brake, the brakes had failed, but no warning lamps were activated till after the crash. I bumped the vehicle in front of me, an older model Jeep. No one was injured. My hood was pushed in, front bumper and lighted were damaged. Little damage to back bumper of Jeep. Warren Police came and issued an Incident Report. I DID NOT receive a traffic ticket Insurance damage to my car was $7,000 I had received a Notice from Lincoln(attached) in early Sept, 2022 (Customer Satisfaction Program 22N02) warning that "brake fluid may leak from one or both front brake flexible hoses." I had noticed some drops of either oil or brake fluid and was going to schedule an appointment with Lincoln, but the crash happened. Since the vehicle is currently in the collision shop, the brake lines have not yet been examined. The Police officer did see the warning light THAT WENT ON AFTER THE CRASH and said he would note it in his report.
Additional Notes:
Sunday, Sept 11, 2022, 2:55 pm. Was stopped at light at 16/Mound in Warren, MI. My car lurched forward while I had my foot firmly on Brake, the brakes had failed, but no warning lamps were activated till after the crash. I bumped the vehicle in front of me, an older model Jeep. No one was injured. My hood was pushed in, front bumper and lighted were damaged. Little damage to back bumper of Jeep. Warren Police came and issued an Incident Report. I DID NOT receive a traffic ticket Insurance damage to my car was $7,000 I had received a Notice from Lincoln(attached) in early Sept, 2022 (Customer Satisfaction Program 22N02) warning that "brake fluid may leak from one or both front brake flexible hoses." I had noticed some drops of either oil or brake fluid and was going to schedule an appointment with Lincoln, but the crash happened. Since the vehicle is currently in the collision shop, the brake lines have not yet been examined. The Police officer did see the warning light THAT WENT ON AFTER THE CRASH and said he would note it in his report.
Mfg Campaign: 11485863
Recall Date: Sep 22, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving, my passenger front brake line bursted. This is not normal and should not have happened. I had my kids in the car. I was able to coast into a parking lot to get off the road. There was no road hazards either at the time of the incident. There is no know cause to me as to why this happened. There is a known recall for this happening but not tied to my specific vin.
Corrective Action:
While driving, my passenger front brake line bursted. This is not normal and should not have happened. I had my kids in the car. I was able to coast into a parking lot to get off the road. There was no road hazards either at the time of the incident. There is no know cause to me as to why this happened. There is a known recall for this happening but not tied to my specific vin.
Additional Notes:
While driving, my passenger front brake line bursted. This is not normal and should not have happened. I had my kids in the car. I was able to coast into a parking lot to get off the road. There was no road hazards either at the time of the incident. There is no know cause to me as to why this happened. There is a known recall for this happening but not tied to my specific vin.
Mfg Campaign: 11476282
Recall Date: Jul 28, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
UNKNOWN - When I'm driving at a lower speed, I will feel a bounce back in the brake or gas pedal and will receive 4 different alerts on my dashboard (hill start unavailable, service auto trac and a couple others). Once this happens, I loose power steering and it becomes difficult to turn my wheel. At times, this will happen when I am reversing and caused my car to go into neutral on it's own. When I tried to go into reverse or drive, it wouldn't switch. The emergency brakes wouldn't come off when the tow truck man tried to tow it. The dealership stated it was a fuse and fixed that after paying the amount due, but it still continues to happen
Corrective Action:
UNKNOWN - When I'm driving at a lower speed, I will feel a bounce back in the brake or gas pedal and will receive 4 different alerts on my dashboard (hill start unavailable, service auto trac and a couple others). Once this happens, I loose power steering and it becomes difficult to turn my wheel. At times, this will happen when I am reversing and caused my car to go into neutral on it's own. When I tried to go into reverse or drive, it wouldn't switch. The emergency brakes wouldn't come off when the tow truck man tried to tow it. The dealership stated it was a fuse and fixed that after paying the amount due, but it still continues to happen
Additional Notes:
UNKNOWN - When I'm driving at a lower speed, I will feel a bounce back in the brake or gas pedal and will receive 4 different alerts on my dashboard (hill start unavailable, service auto trac and a couple others). Once this happens, I loose power steering and it becomes difficult to turn my wheel. At times, this will happen when I am reversing and caused my car to go into neutral on it's own. When I tried to go into reverse or drive, it wouldn't switch. The emergency brakes wouldn't come off when the tow truck man tried to tow it. The dealership stated it was a fuse and fixed that after paying the amount due, but it still continues to happen
Mfg Campaign: 11471097
Recall Date: Jun 27, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
When I was at the dealership today, I was informed the lug nuts on my car have swollen and that if they are not replaced I probably will not be able to change a spare tire alongside the road if needed. I was informed that there is a manufacturing defect that Ford is aware of, but has not recalled yet.
Corrective Action:
When I was at the dealership today, I was informed the lug nuts on my car have swollen and that if they are not replaced I probably will not be able to change a spare tire alongside the road if needed. I was informed that there is a manufacturing defect that Ford is aware of, but has not recalled yet.
Additional Notes:
When I was at the dealership today, I was informed the lug nuts on my car have swollen and that if they are not replaced I probably will not be able to change a spare tire alongside the road if needed. I was informed that there is a manufacturing defect that Ford is aware of, but has not recalled yet.
Mfg Campaign: 11471197
Recall Date: Jun 27, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brake light switch assembly failed. The car's brake light will not go off. Other drivers do not know if you are braking. The dealer can not fix it until next week, meanwhile, it is dangerous to drive. This brake switch assembly is under recall for 2014 MKZ and 2015 MKZ. It looks to be the same assembly on the 2016 MKZ. There was no warning. The brake lights come on while parked in the driveway and won't go off.
Corrective Action:
The brake light switch assembly failed. The car's brake light will not go off. Other drivers do not know if you are braking. The dealer can not fix it until next week, meanwhile, it is dangerous to drive. This brake switch assembly is under recall for 2014 MKZ and 2015 MKZ. It looks to be the same assembly on the 2016 MKZ. There was no warning. The brake lights come on while parked in the driveway and won't go off.
Additional Notes:
The brake light switch assembly failed. The car's brake light will not go off. Other drivers do not know if you are braking. The dealer can not fix it until next week, meanwhile, it is dangerous to drive. This brake switch assembly is under recall for 2014 MKZ and 2015 MKZ. It looks to be the same assembly on the 2016 MKZ. There was no warning. The brake lights come on while parked in the driveway and won't go off.
Mfg Campaign: 11463712
Recall Date: May 7, 2022
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The brake light switch assembly failed. The car's brake light will not go off. Other drivers do not know if you are braking. The dealer can not fix it until next week, meanwhile, it is dangerous to drive. This brake switch assembly is under recall for 2014 MKZ and 2015 MKZ. It looks to be the same assembly on the 2016 MKZ. There was no warning. The brake lights come on while parked in the driveway and won't go off.
Corrective Action:
The brake light switch assembly failed. The car's brake light will not go off. Other drivers do not know if you are braking. The dealer can not fix it until next week, meanwhile, it is dangerous to drive. This brake switch assembly is under recall for 2014 MKZ and 2015 MKZ. It looks to be the same assembly on the 2016 MKZ. There was no warning. The brake lights come on while parked in the driveway and won't go off.
Additional Notes:
The brake light switch assembly failed. The car's brake light will not go off. Other drivers do not know if you are braking. The dealer can not fix it until next week, meanwhile, it is dangerous to drive. This brake switch assembly is under recall for 2014 MKZ and 2015 MKZ. It looks to be the same assembly on the 2016 MKZ. There was no warning. The brake lights come on while parked in the driveway and won't go off.
Mfg Campaign: 11463712
Recall Date: May 7, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The brake light switch assembly failed. The car's brake light will not go off. Other drivers do not know if you are braking. The dealer can not fix it until next week, meanwhile, it is dangerous to drive. This brake switch assembly is under recall for 2014 MKZ and 2015 MKZ. It looks to be the same assembly on the 2016 MKZ. There was no warning. The brake lights come on while parked in the driveway and won't go off.
Corrective Action:
The brake light switch assembly failed. The car's brake light will not go off. Other drivers do not know if you are braking. The dealer can not fix it until next week, meanwhile, it is dangerous to drive. This brake switch assembly is under recall for 2014 MKZ and 2015 MKZ. It looks to be the same assembly on the 2016 MKZ. There was no warning. The brake lights come on while parked in the driveway and won't go off.
Additional Notes:
The brake light switch assembly failed. The car's brake light will not go off. Other drivers do not know if you are braking. The dealer can not fix it until next week, meanwhile, it is dangerous to drive. This brake switch assembly is under recall for 2014 MKZ and 2015 MKZ. It looks to be the same assembly on the 2016 MKZ. There was no warning. The brake lights come on while parked in the driveway and won't go off.
Mfg Campaign: 11463712
Recall Date: May 7, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
CAR WAS SOLD WITH A UN REPAIRED RECALL FROM CAR MAX HOUSTON LOCATION -CAR MAX BUSINESS SERVICE .I WAS TOLD TO GET INTOUCH WITH YOU ALL TO TAKE CARE OF RECALL. PLEASE email me on what shop i can take my vehicle to.. [XXX] are call me at [XXX] [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
CAR WAS SOLD WITH A UN REPAIRED RECALL FROM CAR MAX HOUSTON LOCATION -CAR MAX BUSINESS SERVICE .I WAS TOLD TO GET INTOUCH WITH YOU ALL TO TAKE CARE OF RECALL. PLEASE email me on what shop i can take my vehicle to.. [XXX] are call me at [XXX] [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
CAR WAS SOLD WITH A UN REPAIRED RECALL FROM CAR MAX HOUSTON LOCATION -CAR MAX BUSINESS SERVICE .I WAS TOLD TO GET INTOUCH WITH YOU ALL TO TAKE CARE OF RECALL. PLEASE email me on what shop i can take my vehicle to.. [XXX] are call me at [XXX] [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11447900
Recall Date: Jan 18, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Owner of 2016 MKZ Hybrid 65870 miles Loss of electronic power steering and Advance Trac Soon after replacement of Bolt under recall 19R02 I heard friction/grinding when turning steering wheel. Oct 1, 2021 I contacted Parks Lincoln of Tampa for a diagnostic and they told me the steering rack assembly would need to be replaced. On November 6,2021 I lost physical steering ability. I had my car towed to dealership, needed to replace the steering gear box assembly, 2 tie rods, and an alignment for $4156. I researched the NHTSA website and noted in July 2015 that 393,623 were impacted by recall 15V340, Ford No 15S18. No recalls have existed for same issue for MKZ vehicles built after 2012. This is a safety recall issue for driver and all vehicles in its path.
Corrective Action:
Owner of 2016 MKZ Hybrid 65870 miles Loss of electronic power steering and Advance Trac Soon after replacement of Bolt under recall 19R02 I heard friction/grinding when turning steering wheel. Oct 1, 2021 I contacted Parks Lincoln of Tampa for a diagnostic and they told me the steering rack assembly would need to be replaced. On November 6,2021 I lost physical steering ability. I had my car towed to dealership, needed to replace the steering gear box assembly, 2 tie rods, and an alignment for $4156. I researched the NHTSA website and noted in July 2015 that 393,623 were impacted by recall 15V340, Ford No 15S18. No recalls have existed for same issue for MKZ vehicles built after 2012. This is a safety recall issue for driver and all vehicles in its path.
Additional Notes:
Owner of 2016 MKZ Hybrid 65870 miles Loss of electronic power steering and Advance Trac Soon after replacement of Bolt under recall 19R02 I heard friction/grinding when turning steering wheel. Oct 1, 2021 I contacted Parks Lincoln of Tampa for a diagnostic and they told me the steering rack assembly would need to be replaced. On November 6,2021 I lost physical steering ability. I had my car towed to dealership, needed to replace the steering gear box assembly, 2 tie rods, and an alignment for $4156. I researched the NHTSA website and noted in July 2015 that 393,623 were impacted by recall 15V340, Ford No 15S18. No recalls have existed for same issue for MKZ vehicles built after 2012. This is a safety recall issue for driver and all vehicles in its path.
Mfg Campaign: 11443082
Recall Date: Dec 8, 2021
Ford Motor Company
Defect Description:
STEERING:ELECTRIC POWER ASSIST SYSTEM
Potential Consequences:
Our power steering went out while driving into town. I'm lucky my husband was driving because it was so hard to turn the car to get to a safe location. Honolulu Ford stated we have a faulty steering rack and there is a recall for this issue 19V632000 but our car is not on the recall because the state we purchased is not listed. We purchased the car in Alaska and we currently live in Hawaii. We now have to pay $3600 dollars to have the car fixed. Since there is a recall in the system for the same exact problem that happened why are we paying to fix our car? The dealership is not providing a car of us and now we have to rent a car until ours is repaired.
Corrective Action:
Our power steering went out while driving into town. I'm lucky my husband was driving because it was so hard to turn the car to get to a safe location. Honolulu Ford stated we have a faulty steering rack and there is a recall for this issue 19V632000 but our car is not on the recall because the state we purchased is not listed. We purchased the car in Alaska and we currently live in Hawaii. We now have to pay $3600 dollars to have the car fixed. Since there is a recall in the system for the same exact problem that happened why are we paying to fix our car? The dealership is not providing a car of us and now we have to rent a car until ours is repaired.
Additional Notes:
Our power steering went out while driving into town. I'm lucky my husband was driving because it was so hard to turn the car to get to a safe location. Honolulu Ford stated we have a faulty steering rack and there is a recall for this issue 19V632000 but our car is not on the recall because the state we purchased is not listed. We purchased the car in Alaska and we currently live in Hawaii. We now have to pay $3600 dollars to have the car fixed. Since there is a recall in the system for the same exact problem that happened why are we paying to fix our car? The dealership is not providing a car of us and now we have to rent a car until ours is repaired.
Mfg Campaign: 11433094
Recall Date: Sep 15, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owned a 2016 Lincoln MKZ. The contact stated while exiting her employer's parking lot when the vehicle began to accelerate independently and she started to smell a burning smell. The contact stated no warning light was illuminated. The contact stated she was depressing the brake pedal to the floor and pressed the Park button but the vehicle continued to accelerate and move forward. The contact also stated the steering wheel seized when she crashed into a wooden guard rail, a metal fence, and a chain-link fence. The air bags did not deploy. The contact sustained injuries on the middle of the sternum and her right breast was bruised from the seat belt. The contact did seek medical attention for her swollen feet from depressing the brake pedal forcefully. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to a towing lot. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 21,000. The VIN was not available.
Corrective Action:
The contact owned a 2016 Lincoln MKZ. The contact stated while exiting her employer's parking lot when the vehicle began to accelerate independently and she started to smell a burning smell. The contact stated no warning light was illuminated. The contact stated she was depressing the brake pedal to the floor and pressed the Park button but the vehicle continued to accelerate and move forward. The contact also stated the steering wheel seized when she crashed into a wooden guard rail, a metal fence, and a chain-link fence. The air bags did not deploy. The contact sustained injuries on the middle of the sternum and her right breast was bruised from the seat belt. The contact did seek medical attention for her swollen feet from depressing the brake pedal forcefully. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to a towing lot. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 21,000. The VIN was not available.
Additional Notes:
The contact owned a 2016 Lincoln MKZ. The contact stated while exiting her employer's parking lot when the vehicle began to accelerate independently and she started to smell a burning smell. The contact stated no warning light was illuminated. The contact stated she was depressing the brake pedal to the floor and pressed the Park button but the vehicle continued to accelerate and move forward. The contact also stated the steering wheel seized when she crashed into a wooden guard rail, a metal fence, and a chain-link fence. The air bags did not deploy. The contact sustained injuries on the middle of the sternum and her right breast was bruised from the seat belt. The contact did seek medical attention for her swollen feet from depressing the brake pedal forcefully. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to a towing lot. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 21,000. The VIN was not available.
Mfg Campaign: 11426947
Recall Date: Jul 29, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Lincoln MKZ Hybrid. The contact stated that while driving at various speeds, the power steering failed causing the steering wheel to become very difficult to turn in either direction. During the failure, the service advanced track and service headlights message was displayed on the instrument panel. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The contact was informed that the vehicle was included in the NHTSA campaign number 19V632000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,000.
Corrective Action:
The contact owns a 2016 Lincoln MKZ Hybrid. The contact stated that while driving at various speeds, the power steering failed causing the steering wheel to become very difficult to turn in either direction. During the failure, the service advanced track and service headlights message was displayed on the instrument panel. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The contact was informed that the vehicle was included in the NHTSA campaign number 19V632000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,000.
Additional Notes:
The contact owns a 2016 Lincoln MKZ Hybrid. The contact stated that while driving at various speeds, the power steering failed causing the steering wheel to become very difficult to turn in either direction. During the failure, the service advanced track and service headlights message was displayed on the instrument panel. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The contact was informed that the vehicle was included in the NHTSA campaign number 19V632000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,000.
Mfg Campaign: 11426080
Recall Date: Jul 23, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I SEE PAINT BUBBLE ON MY 2016 MKZ HOOD. IS
Corrective Action:
I SEE PAINT BUBBLE ON MY 2016 MKZ HOOD. IS
Additional Notes:
I SEE PAINT BUBBLE ON MY 2016 MKZ HOOD. IS
Mfg Campaign: 11415787
Recall Date: May 10, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
PTU (POWER TRANSFER UNIT) KEEPS FAILING INITIALLY LINCOLN STATED IT WASN'T A SERVICEABLE PART. NO DRAIN PLUG PRESENT. IF LEFT UNCHECKED OR SERVICED BY SUCKING OUT THE OIL THAT GETS BURNT BECAUSE OF HEAT FROM THE CATALYTIC CONVERTER, THE TRANSMISSION AND ENGINE WITH ONLY 1 QUART OF 70/140 FUILD IT COULD SEIZE UP AND CAUSE CATASTROPHIC FAILURE THE PTU COULD EITHER BUST OPEN OR LOCK UP CAUSING A SEVERE ACCIDENT AS THE PTU IS JUST THE THE RIGHT OF THE GAS PEDDLE UNDER YOUR FOOT. SIMCE THERE ISN'T A FIX FORM THIS PART IT MUST BE WARRANTIED FOR LIFE FLUID CHANGED ANNUALLY PEOPLE NEED TO KNOW. THEY ATTEMPTED A FIX IN 2018 WITH A WATER JACKET ATTACHED TO THE SIDE I HAVE SEEN PTUS WITH 25,000 MILES ON THEM ALREADY TURNING BLACK. THE OIL IS AN AMBER SEE THROUGH COLOR NEW. THE PTU SITS IN A 5 SIDED BOX COOKING AWAY EVERYTIME YOU DRIVE IT THERE ISN'T EVEN ANY PASSIVE AIRFLOW OVER IT ON 2016 AND 2017 MKZ'S AND FORD FUSIONS AND FORD EXPLORERS ALL HAVING ALL TIME AWD
Corrective Action:
PTU (POWER TRANSFER UNIT) KEEPS FAILING INITIALLY LINCOLN STATED IT WASN'T A SERVICEABLE PART. NO DRAIN PLUG PRESENT. IF LEFT UNCHECKED OR SERVICED BY SUCKING OUT THE OIL THAT GETS BURNT BECAUSE OF HEAT FROM THE CATALYTIC CONVERTER, THE TRANSMISSION AND ENGINE WITH ONLY 1 QUART OF 70/140 FUILD IT COULD SEIZE UP AND CAUSE CATASTROPHIC FAILURE THE PTU COULD EITHER BUST OPEN OR LOCK UP CAUSING A SEVERE ACCIDENT AS THE PTU IS JUST THE THE RIGHT OF THE GAS PEDDLE UNDER YOUR FOOT. SIMCE THERE ISN'T A FIX FORM THIS PART IT MUST BE WARRANTIED FOR LIFE FLUID CHANGED ANNUALLY PEOPLE NEED TO KNOW. THEY ATTEMPTED A FIX IN 2018 WITH A WATER JACKET ATTACHED TO THE SIDE I HAVE SEEN PTUS WITH 25,000 MILES ON THEM ALREADY TURNING BLACK. THE OIL IS AN AMBER SEE THROUGH COLOR NEW. THE PTU SITS IN A 5 SIDED BOX COOKING AWAY EVERYTIME YOU DRIVE IT THERE ISN'T EVEN ANY PASSIVE AIRFLOW OVER IT ON 2016 AND 2017 MKZ'S AND FORD FUSIONS AND FORD EXPLORERS ALL HAVING ALL TIME AWD
Additional Notes:
PTU (POWER TRANSFER UNIT) KEEPS FAILING INITIALLY LINCOLN STATED IT WASN'T A SERVICEABLE PART. NO DRAIN PLUG PRESENT. IF LEFT UNCHECKED OR SERVICED BY SUCKING OUT THE OIL THAT GETS BURNT BECAUSE OF HEAT FROM THE CATALYTIC CONVERTER, THE TRANSMISSION AND ENGINE WITH ONLY 1 QUART OF 70/140 FUILD IT COULD SEIZE UP AND CAUSE CATASTROPHIC FAILURE THE PTU COULD EITHER BUST OPEN OR LOCK UP CAUSING A SEVERE ACCIDENT AS THE PTU IS JUST THE THE RIGHT OF THE GAS PEDDLE UNDER YOUR FOOT. SIMCE THERE ISN'T A FIX FORM THIS PART IT MUST BE WARRANTIED FOR LIFE FLUID CHANGED ANNUALLY PEOPLE NEED TO KNOW. THEY ATTEMPTED A FIX IN 2018 WITH A WATER JACKET ATTACHED TO THE SIDE I HAVE SEEN PTUS WITH 25,000 MILES ON THEM ALREADY TURNING BLACK. THE OIL IS AN AMBER SEE THROUGH COLOR NEW. THE PTU SITS IN A 5 SIDED BOX COOKING AWAY EVERYTIME YOU DRIVE IT THERE ISN'T EVEN ANY PASSIVE AIRFLOW OVER IT ON 2016 AND 2017 MKZ'S AND FORD FUSIONS AND FORD EXPLORERS ALL HAVING ALL TIME AWD
Mfg Campaign: 11339642
Recall Date: Jul 16, 2020
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ. THE CONTACT STATED THAT FOR 5-10 MINUTES WHILE ATTEMPTING TO SECURE THE DRIVER'S SIDE FRONT SEAT BELT, SEVERAL ATTEMPTS WERE NEEDED TO SECURELY LATCH THE SEAT BELT. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED DURING THE DAYTIME HOURS BUT NOT AT NIGHT. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577, WHERE THE TECHNICIAN WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 283,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ. THE CONTACT STATED THAT FOR 5-10 MINUTES WHILE ATTEMPTING TO SECURE THE DRIVER'S SIDE FRONT SEAT BELT, SEVERAL ATTEMPTS WERE NEEDED TO SECURELY LATCH THE SEAT BELT. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED DURING THE DAYTIME HOURS BUT NOT AT NIGHT. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577, WHERE THE TECHNICIAN WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 283,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ. THE CONTACT STATED THAT FOR 5-10 MINUTES WHILE ATTEMPTING TO SECURE THE DRIVER'S SIDE FRONT SEAT BELT, SEVERAL ATTEMPTS WERE NEEDED TO SECURELY LATCH THE SEAT BELT. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED DURING THE DAYTIME HOURS BUT NOT AT NIGHT. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577, WHERE THE TECHNICIAN WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 283,000.
Mfg Campaign: 11326970
Recall Date: Jun 2, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HEATED SEAT MODULE PROGRAMMING PUT OUT TOO MUCH CURRENT AND MELTED WIRING HARNESS UNDER THE SEAT. LUCKILY IT DIDN'T START A FIRE. THE CALIBRATION FIRMWARE HAS AN UPDATE TO FIX THIS PROBLEM, BUT I WAS UNAWARE BECAUSE THERE IS NO RECALL OR SERVICE WARNING. IF THEY HAVE A FIX FOR IT, WHY NOT NOTIFY FOLKS. THE VEHICLE WAS IN MOTION WHEN I SMELLED BURNING. A VIDEO FROM THE DEALER CAN BE SEEN HERE: HTTPS://YOUTU.BE/1AVTHV3T_XG
Corrective Action:
HEATED SEAT MODULE PROGRAMMING PUT OUT TOO MUCH CURRENT AND MELTED WIRING HARNESS UNDER THE SEAT. LUCKILY IT DIDN'T START A FIRE. THE CALIBRATION FIRMWARE HAS AN UPDATE TO FIX THIS PROBLEM, BUT I WAS UNAWARE BECAUSE THERE IS NO RECALL OR SERVICE WARNING. IF THEY HAVE A FIX FOR IT, WHY NOT NOTIFY FOLKS. THE VEHICLE WAS IN MOTION WHEN I SMELLED BURNING. A VIDEO FROM THE DEALER CAN BE SEEN HERE: HTTPS://YOUTU.BE/1AVTHV3T_XG
Additional Notes:
HEATED SEAT MODULE PROGRAMMING PUT OUT TOO MUCH CURRENT AND MELTED WIRING HARNESS UNDER THE SEAT. LUCKILY IT DIDN'T START A FIRE. THE CALIBRATION FIRMWARE HAS AN UPDATE TO FIX THIS PROBLEM, BUT I WAS UNAWARE BECAUSE THERE IS NO RECALL OR SERVICE WARNING. IF THEY HAVE A FIX FOR IT, WHY NOT NOTIFY FOLKS. THE VEHICLE WAS IN MOTION WHEN I SMELLED BURNING. A VIDEO FROM THE DEALER CAN BE SEEN HERE: HTTPS://YOUTU.BE/1AVTHV3T_XG
Mfg Campaign: 11280857
Recall Date: Nov 18, 2019
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