Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company, Inc. (Ford) is recalling certain 2016-2018 Lincoln MKX and 2019-2020 Nautilus vehicles equipped with 16-way electric tilt seats. The seat cushion frame edge may contact the wire harness when the seat occupant uses the tilt function of the seat, potentially damaging one or more wires within the harness, which can result in either inadvertent deployment of the air bag or nondeployment of the air bag in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S37
Recall Date: Jul 17, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Consumer Complaints
25 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG, VA (MARRIOTT COURTYARD DOWNTOWN) ALL CAR LIGHTS WENT OUT. FINISHED PARKING CAR WHILE LIGHTS REMAINED OUT AND THEN WENT TO DINNER. UPON RETURNING TO CAR 1 1/2 HOUR LATER, LIGHTS WENT ON AFTER STARTING CAR. AUGUST 7, 2018: WHEN MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION, ALL LIGHTS WENT OUT. SHE IMMEDIATELY DROVE HOME AND WE CALLED THE DEALER FOR SERVICE. ON AUGUST 15, 2018 THE CAR WAS COMPLETED AND WAS READY TO TAKE HOME, WHICH WE DID WITHOUT INCIDENT. SEPTEMBER 17,2018: MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION WITH A FRIEND IN THE PASSENGER SEAT. APPROXIMATELY 12 MILES FROM HOME ALL LIGHTS WENT OUT. SHE STOPPED TO CHECK ALL OUTSIDE LIGHTS AND BREAK LIGHTS TO CONFIRM THEY WERE NOT WORKING. SHE IMMEDIATELY DROVE HOME IN SUBURBAN TRAFFIC AND THEN PARKED THE CAR AND WE ARRANGED FOR SERVICE (AGAIN!!!). WITH THE CAR STOPPED IN OUR DRIVEWAY IN PARK AND THE ENGINE RUNNING, WE BOTH CHECKED ALL THE LIGHTS TO CONFIRM THEY WERE STILL OUT AND THAT THE BREAK LIGHTS DID NOT WORK WHICH REMAINED THE CASE. FAULT OR PROBLEM THAT CAUSED THE RISK IS UNKNOWN.
Corrective Action:
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG, VA (MARRIOTT COURTYARD DOWNTOWN) ALL CAR LIGHTS WENT OUT. FINISHED PARKING CAR WHILE LIGHTS REMAINED OUT AND THEN WENT TO DINNER. UPON RETURNING TO CAR 1 1/2 HOUR LATER, LIGHTS WENT ON AFTER STARTING CAR. AUGUST 7, 2018: WHEN MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION, ALL LIGHTS WENT OUT. SHE IMMEDIATELY DROVE HOME AND WE CALLED THE DEALER FOR SERVICE. ON AUGUST 15, 2018 THE CAR WAS COMPLETED AND WAS READY TO TAKE HOME, WHICH WE DID WITHOUT INCIDENT. SEPTEMBER 17,2018: MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION WITH A FRIEND IN THE PASSENGER SEAT. APPROXIMATELY 12 MILES FROM HOME ALL LIGHTS WENT OUT. SHE STOPPED TO CHECK ALL OUTSIDE LIGHTS AND BREAK LIGHTS TO CONFIRM THEY WERE NOT WORKING. SHE IMMEDIATELY DROVE HOME IN SUBURBAN TRAFFIC AND THEN PARKED THE CAR AND WE ARRANGED FOR SERVICE (AGAIN!!!). WITH THE CAR STOPPED IN OUR DRIVEWAY IN PARK AND THE ENGINE RUNNING, WE BOTH CHECKED ALL THE LIGHTS TO CONFIRM THEY WERE STILL OUT AND THAT THE BREAK LIGHTS DID NOT WORK WHICH REMAINED THE CASE. FAULT OR PROBLEM THAT CAUSED THE RISK IS UNKNOWN.
Additional Notes:
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG, VA (MARRIOTT COURTYARD DOWNTOWN) ALL CAR LIGHTS WENT OUT. FINISHED PARKING CAR WHILE LIGHTS REMAINED OUT AND THEN WENT TO DINNER. UPON RETURNING TO CAR 1 1/2 HOUR LATER, LIGHTS WENT ON AFTER STARTING CAR. AUGUST 7, 2018: WHEN MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION, ALL LIGHTS WENT OUT. SHE IMMEDIATELY DROVE HOME AND WE CALLED THE DEALER FOR SERVICE. ON AUGUST 15, 2018 THE CAR WAS COMPLETED AND WAS READY TO TAKE HOME, WHICH WE DID WITHOUT INCIDENT. SEPTEMBER 17,2018: MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION WITH A FRIEND IN THE PASSENGER SEAT. APPROXIMATELY 12 MILES FROM HOME ALL LIGHTS WENT OUT. SHE STOPPED TO CHECK ALL OUTSIDE LIGHTS AND BREAK LIGHTS TO CONFIRM THEY WERE NOT WORKING. SHE IMMEDIATELY DROVE HOME IN SUBURBAN TRAFFIC AND THEN PARKED THE CAR AND WE ARRANGED FOR SERVICE (AGAIN!!!). WITH THE CAR STOPPED IN OUR DRIVEWAY IN PARK AND THE ENGINE RUNNING, WE BOTH CHECKED ALL THE LIGHTS TO CONFIRM THEY WERE STILL OUT AND THAT THE BREAK LIGHTS DID NOT WORK WHICH REMAINED THE CASE. FAULT OR PROBLEM THAT CAUSED THE RISK IS UNKNOWN.
Mfg Campaign: 11130185
Recall Date: Sep 18, 2018
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG, VA (MARRIOTT COURTYARD DOWNTOWN) ALL CAR LIGHTS WENT OUT. FINISHED PARKING CAR WHILE LIGHTS REMAINED OUT AND THEN WENT TO DINNER. UPON RETURNING TO CAR 1 1/2 HOUR LATER, LIGHTS WENT ON AFTER STARTING CAR. AUGUST 7, 2018: WHEN MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION, ALL LIGHTS WENT OUT. SHE IMMEDIATELY DROVE HOME AND WE CALLED THE DEALER FOR SERVICE. ON AUGUST 15, 2018 THE CAR WAS COMPLETED AND WAS READY TO TAKE HOME, WHICH WE DID WITHOUT INCIDENT. SEPTEMBER 17,2018: MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION WITH A FRIEND IN THE PASSENGER SEAT. APPROXIMATELY 12 MILES FROM HOME ALL LIGHTS WENT OUT. SHE STOPPED TO CHECK ALL OUTSIDE LIGHTS AND BREAK LIGHTS TO CONFIRM THEY WERE NOT WORKING. SHE IMMEDIATELY DROVE HOME IN SUBURBAN TRAFFIC AND THEN PARKED THE CAR AND WE ARRANGED FOR SERVICE (AGAIN!!!). WITH THE CAR STOPPED IN OUR DRIVEWAY IN PARK AND THE ENGINE RUNNING, WE BOTH CHECKED ALL THE LIGHTS TO CONFIRM THEY WERE STILL OUT AND THAT THE BREAK LIGHTS DID NOT WORK WHICH REMAINED THE CASE. FAULT OR PROBLEM THAT CAUSED THE RISK IS UNKNOWN.
Corrective Action:
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG, VA (MARRIOTT COURTYARD DOWNTOWN) ALL CAR LIGHTS WENT OUT. FINISHED PARKING CAR WHILE LIGHTS REMAINED OUT AND THEN WENT TO DINNER. UPON RETURNING TO CAR 1 1/2 HOUR LATER, LIGHTS WENT ON AFTER STARTING CAR. AUGUST 7, 2018: WHEN MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION, ALL LIGHTS WENT OUT. SHE IMMEDIATELY DROVE HOME AND WE CALLED THE DEALER FOR SERVICE. ON AUGUST 15, 2018 THE CAR WAS COMPLETED AND WAS READY TO TAKE HOME, WHICH WE DID WITHOUT INCIDENT. SEPTEMBER 17,2018: MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION WITH A FRIEND IN THE PASSENGER SEAT. APPROXIMATELY 12 MILES FROM HOME ALL LIGHTS WENT OUT. SHE STOPPED TO CHECK ALL OUTSIDE LIGHTS AND BREAK LIGHTS TO CONFIRM THEY WERE NOT WORKING. SHE IMMEDIATELY DROVE HOME IN SUBURBAN TRAFFIC AND THEN PARKED THE CAR AND WE ARRANGED FOR SERVICE (AGAIN!!!). WITH THE CAR STOPPED IN OUR DRIVEWAY IN PARK AND THE ENGINE RUNNING, WE BOTH CHECKED ALL THE LIGHTS TO CONFIRM THEY WERE STILL OUT AND THAT THE BREAK LIGHTS DID NOT WORK WHICH REMAINED THE CASE. FAULT OR PROBLEM THAT CAUSED THE RISK IS UNKNOWN.
Additional Notes:
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG, VA (MARRIOTT COURTYARD DOWNTOWN) ALL CAR LIGHTS WENT OUT. FINISHED PARKING CAR WHILE LIGHTS REMAINED OUT AND THEN WENT TO DINNER. UPON RETURNING TO CAR 1 1/2 HOUR LATER, LIGHTS WENT ON AFTER STARTING CAR. AUGUST 7, 2018: WHEN MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION, ALL LIGHTS WENT OUT. SHE IMMEDIATELY DROVE HOME AND WE CALLED THE DEALER FOR SERVICE. ON AUGUST 15, 2018 THE CAR WAS COMPLETED AND WAS READY TO TAKE HOME, WHICH WE DID WITHOUT INCIDENT. SEPTEMBER 17,2018: MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION WITH A FRIEND IN THE PASSENGER SEAT. APPROXIMATELY 12 MILES FROM HOME ALL LIGHTS WENT OUT. SHE STOPPED TO CHECK ALL OUTSIDE LIGHTS AND BREAK LIGHTS TO CONFIRM THEY WERE NOT WORKING. SHE IMMEDIATELY DROVE HOME IN SUBURBAN TRAFFIC AND THEN PARKED THE CAR AND WE ARRANGED FOR SERVICE (AGAIN!!!). WITH THE CAR STOPPED IN OUR DRIVEWAY IN PARK AND THE ENGINE RUNNING, WE BOTH CHECKED ALL THE LIGHTS TO CONFIRM THEY WERE STILL OUT AND THAT THE BREAK LIGHTS DID NOT WORK WHICH REMAINED THE CASE. FAULT OR PROBLEM THAT CAUSED THE RISK IS UNKNOWN.
Mfg Campaign: 11130185
Recall Date: Sep 18, 2018
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO INSTALLED AN ELECTRICAL DEVICE TO RECORD ANOTHER INCIDENT. IT THEN HAPPENDED WHEN I WAS DRIVING, ONLY 2 DAYS AFTER WE PICKED IT UP FROM THE DEALER. I WAS DRIVING ON A 50 MPH ROAD WHEN THE "ENGINE HAS SHUTDOWN" FLASHED ON THE INSTRUMENT PANEL I GOT IT RESTARTED AND TRIED TO CONTINUE DRIVING.ABOUT 10 DIFFERENT FAULT CODES APPEARED AND WE TOOK CELL PHOTOS OF EACH CODE. IT SHUT DOWN AGAIN A FEW MILES LATER AND THIS TIME ALL SYSTEMS SHUT OFF. NO LIGHTS NO POWER ON ENGINE START. TOTALLY DEAD I PUSHED ALL THE SHIFT BUTTONS AND AFTER A MINUTE IT RESTARTED. AT THIS POINT WE HAD IT TOWED BACK TO THE DEALER. DEALER HAS HAD IT ANOTHER 10 DAYS AND CANNOT FIND THE PROBLEM. FOR OUR SAFETY WE REFUSE TO TAKE IT BACK WITHOUT THE PROBLEM BEING SOLVED AND ARE NOW COMPLAINING DIRECTLY TO LINCOLN
Corrective Action:
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO INSTALLED AN ELECTRICAL DEVICE TO RECORD ANOTHER INCIDENT. IT THEN HAPPENDED WHEN I WAS DRIVING, ONLY 2 DAYS AFTER WE PICKED IT UP FROM THE DEALER. I WAS DRIVING ON A 50 MPH ROAD WHEN THE "ENGINE HAS SHUTDOWN" FLASHED ON THE INSTRUMENT PANEL I GOT IT RESTARTED AND TRIED TO CONTINUE DRIVING.ABOUT 10 DIFFERENT FAULT CODES APPEARED AND WE TOOK CELL PHOTOS OF EACH CODE. IT SHUT DOWN AGAIN A FEW MILES LATER AND THIS TIME ALL SYSTEMS SHUT OFF. NO LIGHTS NO POWER ON ENGINE START. TOTALLY DEAD I PUSHED ALL THE SHIFT BUTTONS AND AFTER A MINUTE IT RESTARTED. AT THIS POINT WE HAD IT TOWED BACK TO THE DEALER. DEALER HAS HAD IT ANOTHER 10 DAYS AND CANNOT FIND THE PROBLEM. FOR OUR SAFETY WE REFUSE TO TAKE IT BACK WITHOUT THE PROBLEM BEING SOLVED AND ARE NOW COMPLAINING DIRECTLY TO LINCOLN
Additional Notes:
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO INSTALLED AN ELECTRICAL DEVICE TO RECORD ANOTHER INCIDENT. IT THEN HAPPENDED WHEN I WAS DRIVING, ONLY 2 DAYS AFTER WE PICKED IT UP FROM THE DEALER. I WAS DRIVING ON A 50 MPH ROAD WHEN THE "ENGINE HAS SHUTDOWN" FLASHED ON THE INSTRUMENT PANEL I GOT IT RESTARTED AND TRIED TO CONTINUE DRIVING.ABOUT 10 DIFFERENT FAULT CODES APPEARED AND WE TOOK CELL PHOTOS OF EACH CODE. IT SHUT DOWN AGAIN A FEW MILES LATER AND THIS TIME ALL SYSTEMS SHUT OFF. NO LIGHTS NO POWER ON ENGINE START. TOTALLY DEAD I PUSHED ALL THE SHIFT BUTTONS AND AFTER A MINUTE IT RESTARTED. AT THIS POINT WE HAD IT TOWED BACK TO THE DEALER. DEALER HAS HAD IT ANOTHER 10 DAYS AND CANNOT FIND THE PROBLEM. FOR OUR SAFETY WE REFUSE TO TAKE IT BACK WITHOUT THE PROBLEM BEING SOLVED AND ARE NOW COMPLAINING DIRECTLY TO LINCOLN
Mfg Campaign: 11123198
Recall Date: Aug 29, 2018
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO INSTALLED AN ELECTRICAL DEVICE TO RECORD ANOTHER INCIDENT. IT THEN HAPPENDED WHEN I WAS DRIVING, ONLY 2 DAYS AFTER WE PICKED IT UP FROM THE DEALER. I WAS DRIVING ON A 50 MPH ROAD WHEN THE "ENGINE HAS SHUTDOWN" FLASHED ON THE INSTRUMENT PANEL I GOT IT RESTARTED AND TRIED TO CONTINUE DRIVING.ABOUT 10 DIFFERENT FAULT CODES APPEARED AND WE TOOK CELL PHOTOS OF EACH CODE. IT SHUT DOWN AGAIN A FEW MILES LATER AND THIS TIME ALL SYSTEMS SHUT OFF. NO LIGHTS NO POWER ON ENGINE START. TOTALLY DEAD I PUSHED ALL THE SHIFT BUTTONS AND AFTER A MINUTE IT RESTARTED. AT THIS POINT WE HAD IT TOWED BACK TO THE DEALER. DEALER HAS HAD IT ANOTHER 10 DAYS AND CANNOT FIND THE PROBLEM. FOR OUR SAFETY WE REFUSE TO TAKE IT BACK WITHOUT THE PROBLEM BEING SOLVED AND ARE NOW COMPLAINING DIRECTLY TO LINCOLN
Corrective Action:
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO INSTALLED AN ELECTRICAL DEVICE TO RECORD ANOTHER INCIDENT. IT THEN HAPPENDED WHEN I WAS DRIVING, ONLY 2 DAYS AFTER WE PICKED IT UP FROM THE DEALER. I WAS DRIVING ON A 50 MPH ROAD WHEN THE "ENGINE HAS SHUTDOWN" FLASHED ON THE INSTRUMENT PANEL I GOT IT RESTARTED AND TRIED TO CONTINUE DRIVING.ABOUT 10 DIFFERENT FAULT CODES APPEARED AND WE TOOK CELL PHOTOS OF EACH CODE. IT SHUT DOWN AGAIN A FEW MILES LATER AND THIS TIME ALL SYSTEMS SHUT OFF. NO LIGHTS NO POWER ON ENGINE START. TOTALLY DEAD I PUSHED ALL THE SHIFT BUTTONS AND AFTER A MINUTE IT RESTARTED. AT THIS POINT WE HAD IT TOWED BACK TO THE DEALER. DEALER HAS HAD IT ANOTHER 10 DAYS AND CANNOT FIND THE PROBLEM. FOR OUR SAFETY WE REFUSE TO TAKE IT BACK WITHOUT THE PROBLEM BEING SOLVED AND ARE NOW COMPLAINING DIRECTLY TO LINCOLN
Additional Notes:
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO INSTALLED AN ELECTRICAL DEVICE TO RECORD ANOTHER INCIDENT. IT THEN HAPPENDED WHEN I WAS DRIVING, ONLY 2 DAYS AFTER WE PICKED IT UP FROM THE DEALER. I WAS DRIVING ON A 50 MPH ROAD WHEN THE "ENGINE HAS SHUTDOWN" FLASHED ON THE INSTRUMENT PANEL I GOT IT RESTARTED AND TRIED TO CONTINUE DRIVING.ABOUT 10 DIFFERENT FAULT CODES APPEARED AND WE TOOK CELL PHOTOS OF EACH CODE. IT SHUT DOWN AGAIN A FEW MILES LATER AND THIS TIME ALL SYSTEMS SHUT OFF. NO LIGHTS NO POWER ON ENGINE START. TOTALLY DEAD I PUSHED ALL THE SHIFT BUTTONS AND AFTER A MINUTE IT RESTARTED. AT THIS POINT WE HAD IT TOWED BACK TO THE DEALER. DEALER HAS HAD IT ANOTHER 10 DAYS AND CANNOT FIND THE PROBLEM. FOR OUR SAFETY WE REFUSE TO TAKE IT BACK WITHOUT THE PROBLEM BEING SOLVED AND ARE NOW COMPLAINING DIRECTLY TO LINCOLN
Mfg Campaign: 11123198
Recall Date: Aug 29, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO INSTALLED AN ELECTRICAL DEVICE TO RECORD ANOTHER INCIDENT. IT THEN HAPPENDED WHEN I WAS DRIVING, ONLY 2 DAYS AFTER WE PICKED IT UP FROM THE DEALER. I WAS DRIVING ON A 50 MPH ROAD WHEN THE "ENGINE HAS SHUTDOWN" FLASHED ON THE INSTRUMENT PANEL I GOT IT RESTARTED AND TRIED TO CONTINUE DRIVING.ABOUT 10 DIFFERENT FAULT CODES APPEARED AND WE TOOK CELL PHOTOS OF EACH CODE. IT SHUT DOWN AGAIN A FEW MILES LATER AND THIS TIME ALL SYSTEMS SHUT OFF. NO LIGHTS NO POWER ON ENGINE START. TOTALLY DEAD I PUSHED ALL THE SHIFT BUTTONS AND AFTER A MINUTE IT RESTARTED. AT THIS POINT WE HAD IT TOWED BACK TO THE DEALER. DEALER HAS HAD IT ANOTHER 10 DAYS AND CANNOT FIND THE PROBLEM. FOR OUR SAFETY WE REFUSE TO TAKE IT BACK WITHOUT THE PROBLEM BEING SOLVED AND ARE NOW COMPLAINING DIRECTLY TO LINCOLN
Corrective Action:
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO INSTALLED AN ELECTRICAL DEVICE TO RECORD ANOTHER INCIDENT. IT THEN HAPPENDED WHEN I WAS DRIVING, ONLY 2 DAYS AFTER WE PICKED IT UP FROM THE DEALER. I WAS DRIVING ON A 50 MPH ROAD WHEN THE "ENGINE HAS SHUTDOWN" FLASHED ON THE INSTRUMENT PANEL I GOT IT RESTARTED AND TRIED TO CONTINUE DRIVING.ABOUT 10 DIFFERENT FAULT CODES APPEARED AND WE TOOK CELL PHOTOS OF EACH CODE. IT SHUT DOWN AGAIN A FEW MILES LATER AND THIS TIME ALL SYSTEMS SHUT OFF. NO LIGHTS NO POWER ON ENGINE START. TOTALLY DEAD I PUSHED ALL THE SHIFT BUTTONS AND AFTER A MINUTE IT RESTARTED. AT THIS POINT WE HAD IT TOWED BACK TO THE DEALER. DEALER HAS HAD IT ANOTHER 10 DAYS AND CANNOT FIND THE PROBLEM. FOR OUR SAFETY WE REFUSE TO TAKE IT BACK WITHOUT THE PROBLEM BEING SOLVED AND ARE NOW COMPLAINING DIRECTLY TO LINCOLN
Additional Notes:
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO INSTALLED AN ELECTRICAL DEVICE TO RECORD ANOTHER INCIDENT. IT THEN HAPPENDED WHEN I WAS DRIVING, ONLY 2 DAYS AFTER WE PICKED IT UP FROM THE DEALER. I WAS DRIVING ON A 50 MPH ROAD WHEN THE "ENGINE HAS SHUTDOWN" FLASHED ON THE INSTRUMENT PANEL I GOT IT RESTARTED AND TRIED TO CONTINUE DRIVING.ABOUT 10 DIFFERENT FAULT CODES APPEARED AND WE TOOK CELL PHOTOS OF EACH CODE. IT SHUT DOWN AGAIN A FEW MILES LATER AND THIS TIME ALL SYSTEMS SHUT OFF. NO LIGHTS NO POWER ON ENGINE START. TOTALLY DEAD I PUSHED ALL THE SHIFT BUTTONS AND AFTER A MINUTE IT RESTARTED. AT THIS POINT WE HAD IT TOWED BACK TO THE DEALER. DEALER HAS HAD IT ANOTHER 10 DAYS AND CANNOT FIND THE PROBLEM. FOR OUR SAFETY WE REFUSE TO TAKE IT BACK WITHOUT THE PROBLEM BEING SOLVED AND ARE NOW COMPLAINING DIRECTLY TO LINCOLN
Mfg Campaign: 11123198
Recall Date: Aug 29, 2018
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