Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company, Inc. (Ford) is recalling certain 2016-2018 Lincoln MKX and 2019-2020 Nautilus vehicles equipped with 16-way electric tilt seats. The seat cushion frame edge may contact the wire harness when the seat occupant uses the tilt function of the seat, potentially damaging one or more wires within the harness, which can result in either inadvertent deployment of the air bag or nondeployment of the air bag in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S37
Recall Date: Jul 17, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Consumer Complaints
25 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2018 Lincoln MKX. The contact stated that while driving at an undisclosed speed, the check engine warning light was intermittently illuminated. The vehicle was taken to a local independent mechanic, where the vehicle was scanned, and a fault code for the catalytic converter was retrieved. The local dealer was contacted and referred the contact to the manufacturer for assistance. Upon further investigation, the contact related the failure to an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2018 Lincoln MKX. The contact stated that while driving at an undisclosed speed, the check engine warning light was intermittently illuminated. The vehicle was taken to a local independent mechanic, where the vehicle was scanned, and a fault code for the catalytic converter was retrieved. The local dealer was contacted and referred the contact to the manufacturer for assistance. Upon further investigation, the contact related the failure to an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2018 Lincoln MKX. The contact stated that while driving at an undisclosed speed, the check engine warning light was intermittently illuminated. The vehicle was taken to a local independent mechanic, where the vehicle was scanned, and a fault code for the catalytic converter was retrieved. The local dealer was contacted and referred the contact to the manufacturer for assistance. Upon further investigation, the contact related the failure to an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Mfg Campaign: 11657452
Recall Date: Apr 29, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Passenger side front wheel fell off the axel.
Corrective Action:
Passenger side front wheel fell off the axel.
Additional Notes:
Passenger side front wheel fell off the axel.
Mfg Campaign: 11636922
Recall Date: Jan 19, 2025
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Passenger side front wheel fell off the axel.
Corrective Action:
Passenger side front wheel fell off the axel.
Additional Notes:
Passenger side front wheel fell off the axel.
Mfg Campaign: 11636922
Recall Date: Jan 19, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Passenger side front wheel fell off the axel.
Corrective Action:
Passenger side front wheel fell off the axel.
Additional Notes:
Passenger side front wheel fell off the axel.
Mfg Campaign: 11636922
Recall Date: Jan 19, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Subject: Urgent Health Risk Due to Mold in Lincoln MKX & Additional Considerations I'm submitting a formal complaint regarding our Lincoln MKX, purchased in 2018 with an extended warranty valid through 2026. A significant water leak has resulted in extensive mold and mildew buildup, posing severe health risks, particularly to my immunocompromised wife. Despite minimal use of the vehicle, exacerbated by reduced mobility during the COVID-19 pandemic declared by the WHO on March 11, 2020, we've discovered this longstanding issue, indicating it likely existed since purchase. The remediation process requires complete removal of the contaminated carpeting and padding, thorough cleaning of the underlying metal, and replacement with new materials to ensure safety. Efforts to resolve this with Ford/Lincoln have been met with inadequate support, not covering the extent of necessary repairs. Attached documentation and photographs outline the severity of the issue, the health implications, and our struggle for a satisfactory response from the manufacturer. We urge the NHTSA to consider these factors and our vehicle's low mileage as evidence of the defect's pre-existence and the pandemic's impact on its delayed detection. Immediate action is necessary to address this safety hazard.
Corrective Action:
Subject: Urgent Health Risk Due to Mold in Lincoln MKX & Additional Considerations I'm submitting a formal complaint regarding our Lincoln MKX, purchased in 2018 with an extended warranty valid through 2026. A significant water leak has resulted in extensive mold and mildew buildup, posing severe health risks, particularly to my immunocompromised wife. Despite minimal use of the vehicle, exacerbated by reduced mobility during the COVID-19 pandemic declared by the WHO on March 11, 2020, we've discovered this longstanding issue, indicating it likely existed since purchase. The remediation process requires complete removal of the contaminated carpeting and padding, thorough cleaning of the underlying metal, and replacement with new materials to ensure safety. Efforts to resolve this with Ford/Lincoln have been met with inadequate support, not covering the extent of necessary repairs. Attached documentation and photographs outline the severity of the issue, the health implications, and our struggle for a satisfactory response from the manufacturer. We urge the NHTSA to consider these factors and our vehicle's low mileage as evidence of the defect's pre-existence and the pandemic's impact on its delayed detection. Immediate action is necessary to address this safety hazard.
Additional Notes:
Subject: Urgent Health Risk Due to Mold in Lincoln MKX & Additional Considerations I'm submitting a formal complaint regarding our Lincoln MKX, purchased in 2018 with an extended warranty valid through 2026. A significant water leak has resulted in extensive mold and mildew buildup, posing severe health risks, particularly to my immunocompromised wife. Despite minimal use of the vehicle, exacerbated by reduced mobility during the COVID-19 pandemic declared by the WHO on March 11, 2020, we've discovered this longstanding issue, indicating it likely existed since purchase. The remediation process requires complete removal of the contaminated carpeting and padding, thorough cleaning of the underlying metal, and replacement with new materials to ensure safety. Efforts to resolve this with Ford/Lincoln have been met with inadequate support, not covering the extent of necessary repairs. Attached documentation and photographs outline the severity of the issue, the health implications, and our struggle for a satisfactory response from the manufacturer. We urge the NHTSA to consider these factors and our vehicle's low mileage as evidence of the defect's pre-existence and the pandemic's impact on its delayed detection. Immediate action is necessary to address this safety hazard.
Mfg Campaign: 11574897
Recall Date: Mar 1, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Catalytic converter internally failed on April 12th 2023 based on an initial check engine light Part# F2GZ-5E213-F converter assembly under ESP warranty @ 74,408. Returned back for check engine light 22, 888 miles later on 1/31/24 for check engine light . I was advised that although it was determined a part failure of catalytic converter , that it was my responsibility to pay for 2 catalytic converters, water pump and radiator for cost of $11k. Contacted Lincoln Conceirge they were unable to provide assistance .
Corrective Action:
Catalytic converter internally failed on April 12th 2023 based on an initial check engine light Part# F2GZ-5E213-F converter assembly under ESP warranty @ 74,408. Returned back for check engine light 22, 888 miles later on 1/31/24 for check engine light . I was advised that although it was determined a part failure of catalytic converter , that it was my responsibility to pay for 2 catalytic converters, water pump and radiator for cost of $11k. Contacted Lincoln Conceirge they were unable to provide assistance .
Additional Notes:
Catalytic converter internally failed on April 12th 2023 based on an initial check engine light Part# F2GZ-5E213-F converter assembly under ESP warranty @ 74,408. Returned back for check engine light 22, 888 miles later on 1/31/24 for check engine light . I was advised that although it was determined a part failure of catalytic converter , that it was my responsibility to pay for 2 catalytic converters, water pump and radiator for cost of $11k. Contacted Lincoln Conceirge they were unable to provide assistance .
Mfg Campaign: 11570180
Recall Date: Feb 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
Catalytic converter internally failed on April 12th 2023 based on an initial check engine light Part# F2GZ-5E213-F converter assembly under ESP warranty @ 74,408. Returned back for check engine light 22, 888 miles later on 1/31/24 for check engine light . I was advised that although it was determined a part failure of catalytic converter , that it was my responsibility to pay for 2 catalytic converters, water pump and radiator for cost of $11k. Contacted Lincoln Conceirge they were unable to provide assistance .
Corrective Action:
Catalytic converter internally failed on April 12th 2023 based on an initial check engine light Part# F2GZ-5E213-F converter assembly under ESP warranty @ 74,408. Returned back for check engine light 22, 888 miles later on 1/31/24 for check engine light . I was advised that although it was determined a part failure of catalytic converter , that it was my responsibility to pay for 2 catalytic converters, water pump and radiator for cost of $11k. Contacted Lincoln Conceirge they were unable to provide assistance .
Additional Notes:
Catalytic converter internally failed on April 12th 2023 based on an initial check engine light Part# F2GZ-5E213-F converter assembly under ESP warranty @ 74,408. Returned back for check engine light 22, 888 miles later on 1/31/24 for check engine light . I was advised that although it was determined a part failure of catalytic converter , that it was my responsibility to pay for 2 catalytic converters, water pump and radiator for cost of $11k. Contacted Lincoln Conceirge they were unable to provide assistance .
Mfg Campaign: 11570180
Recall Date: Feb 6, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I utilize my ac or heat without pressing a certain button after a while I start smelling a burning smell coming through the vents. When I'm outside the vehicle I smell it as well. The smell is hard to pinpoint. A dealership told me that maybe I needed to change my air filters. However the burning smell still would happen just the same. Then they checked to see if anything(such as plastic or anything) was stuck to any components that get hot to no avail. But something is wrong and it's scary. Also my vehicle has a very rough idle which sometimes can feel like a rumble. A tune up was suggested and complete and I still have the same experience. I love my vehicle but growing tired.
Corrective Action:
When I utilize my ac or heat without pressing a certain button after a while I start smelling a burning smell coming through the vents. When I'm outside the vehicle I smell it as well. The smell is hard to pinpoint. A dealership told me that maybe I needed to change my air filters. However the burning smell still would happen just the same. Then they checked to see if anything(such as plastic or anything) was stuck to any components that get hot to no avail. But something is wrong and it's scary. Also my vehicle has a very rough idle which sometimes can feel like a rumble. A tune up was suggested and complete and I still have the same experience. I love my vehicle but growing tired.
Additional Notes:
When I utilize my ac or heat without pressing a certain button after a while I start smelling a burning smell coming through the vents. When I'm outside the vehicle I smell it as well. The smell is hard to pinpoint. A dealership told me that maybe I needed to change my air filters. However the burning smell still would happen just the same. Then they checked to see if anything(such as plastic or anything) was stuck to any components that get hot to no avail. But something is wrong and it's scary. Also my vehicle has a very rough idle which sometimes can feel like a rumble. A tune up was suggested and complete and I still have the same experience. I love my vehicle but growing tired.
Mfg Campaign: 11512511
Recall Date: Mar 18, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owned a 2018 Lincoln MKX. The contact stated that while parked at an inclined position, the vehicle rolled backward. The vehicle was taken to the dealer; however, the mechanic was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.
Corrective Action:
The contact owned a 2018 Lincoln MKX. The contact stated that while parked at an inclined position, the vehicle rolled backward. The vehicle was taken to the dealer; however, the mechanic was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.
Additional Notes:
The contact owned a 2018 Lincoln MKX. The contact stated that while parked at an inclined position, the vehicle rolled backward. The vehicle was taken to the dealer; however, the mechanic was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.
Mfg Campaign: 11511794
Recall Date: Mar 14, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unknown/Uncertain as to why the floor is wet on right rear passenger. Dealer unable to detect why floor board is wet. I need answers because this is a health risk/ lungs risk for my family and myself due to questionable mold May probably grow from the wet carpet and wet spell
Corrective Action:
Unknown/Uncertain as to why the floor is wet on right rear passenger. Dealer unable to detect why floor board is wet. I need answers because this is a health risk/ lungs risk for my family and myself due to questionable mold May probably grow from the wet carpet and wet spell
Additional Notes:
Unknown/Uncertain as to why the floor is wet on right rear passenger. Dealer unable to detect why floor board is wet. I need answers because this is a health risk/ lungs risk for my family and myself due to questionable mold May probably grow from the wet carpet and wet spell
Mfg Campaign: 11499828
Recall Date: Jan 2, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Vehicle (SUV) floor board and truck had standing water from unknown source. Suspect rear hatch and/or glass roof design allows for environmental contamination to enter. Water travels down to floor and pools. For example, spare tire was found to be submerged. Rear seat and trunk carpeting were moist (saturated) to the touch. Concern: If water in the vehicle is undetected and is allowed to pool for long periods of time, three things will happen: 1. Accelerated corrosion and loss of function for any electrical wiring. 2. Standing water can develop mold, impacting air quality through long term and repeated exposure. Impact of vehicle occupants health. (In our instance, Mom & newborn) 3. Accelerated corrosion of vehicle internal structure. For example, seat fasteners. Item was discovered by third party service center and dealership is investigating root cause now. Dealer commented this is a problem more common with other models in the same family but not the model of this vehicle. No warning or indicator of the problem was present.
Corrective Action:
Vehicle (SUV) floor board and truck had standing water from unknown source. Suspect rear hatch and/or glass roof design allows for environmental contamination to enter. Water travels down to floor and pools. For example, spare tire was found to be submerged. Rear seat and trunk carpeting were moist (saturated) to the touch. Concern: If water in the vehicle is undetected and is allowed to pool for long periods of time, three things will happen: 1. Accelerated corrosion and loss of function for any electrical wiring. 2. Standing water can develop mold, impacting air quality through long term and repeated exposure. Impact of vehicle occupants health. (In our instance, Mom & newborn) 3. Accelerated corrosion of vehicle internal structure. For example, seat fasteners. Item was discovered by third party service center and dealership is investigating root cause now. Dealer commented this is a problem more common with other models in the same family but not the model of this vehicle. No warning or indicator of the problem was present.
Additional Notes:
Vehicle (SUV) floor board and truck had standing water from unknown source. Suspect rear hatch and/or glass roof design allows for environmental contamination to enter. Water travels down to floor and pools. For example, spare tire was found to be submerged. Rear seat and trunk carpeting were moist (saturated) to the touch. Concern: If water in the vehicle is undetected and is allowed to pool for long periods of time, three things will happen: 1. Accelerated corrosion and loss of function for any electrical wiring. 2. Standing water can develop mold, impacting air quality through long term and repeated exposure. Impact of vehicle occupants health. (In our instance, Mom & newborn) 3. Accelerated corrosion of vehicle internal structure. For example, seat fasteners. Item was discovered by third party service center and dealership is investigating root cause now. Dealer commented this is a problem more common with other models in the same family but not the model of this vehicle. No warning or indicator of the problem was present.
Mfg Campaign: 11459501
Recall Date: Apr 4, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
2018 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO AIRBAG MALFUNCTION SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS PURCHASED IN AUGUST OF 2018, WITH A RECTANGULAR HOLE CUT INTO THE CARPET. THE HOLE WAS LOCATED UNDER THE FRONT PASSENGER SEAT EXPOSING THE WIRING HARNESS. THE CONSUMER STATED THE CRPET WAS REPAIRED, BUT THE VEHICLE EXPERIENCED UNEXPLAINED INTERRUPTIONS IN CERTAIN ELECTRICAL COMPONENTS.
Corrective Action:
2018 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO AIRBAG MALFUNCTION SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS PURCHASED IN AUGUST OF 2018, WITH A RECTANGULAR HOLE CUT INTO THE CARPET. THE HOLE WAS LOCATED UNDER THE FRONT PASSENGER SEAT EXPOSING THE WIRING HARNESS. THE CONSUMER STATED THE CRPET WAS REPAIRED, BUT THE VEHICLE EXPERIENCED UNEXPLAINED INTERRUPTIONS IN CERTAIN ELECTRICAL COMPONENTS.
Additional Notes:
2018 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO AIRBAG MALFUNCTION SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS PURCHASED IN AUGUST OF 2018, WITH A RECTANGULAR HOLE CUT INTO THE CARPET. THE HOLE WAS LOCATED UNDER THE FRONT PASSENGER SEAT EXPOSING THE WIRING HARNESS. THE CONSUMER STATED THE CRPET WAS REPAIRED, BUT THE VEHICLE EXPERIENCED UNEXPLAINED INTERRUPTIONS IN CERTAIN ELECTRICAL COMPONENTS.
Mfg Campaign: 11438074
Recall Date: Oct 25, 2021
Ford Motor Company
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
Both right and left side view mirrors folded in on their own without being commanded to while the vehicle was being driven down the highway. Key fob was stowed and secure so it did not trigger the system. Was unable to adjust the mirrors back out until the vehicle was shutdown and restarted. Vehicle has 30,000 miles on it and this never happened before!
Corrective Action:
Both right and left side view mirrors folded in on their own without being commanded to while the vehicle was being driven down the highway. Key fob was stowed and secure so it did not trigger the system. Was unable to adjust the mirrors back out until the vehicle was shutdown and restarted. Vehicle has 30,000 miles on it and this never happened before!
Additional Notes:
Both right and left side view mirrors folded in on their own without being commanded to while the vehicle was being driven down the highway. Key fob was stowed and secure so it did not trigger the system. Was unable to adjust the mirrors back out until the vehicle was shutdown and restarted. Vehicle has 30,000 miles on it and this never happened before!
Mfg Campaign: 11420437
Recall Date: Jun 10, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
RECALL WAS IDENTIFIED IN 08/10/2020 BUT YET TO BE FIXED BY FORD MOTOR COMPANY, RECALL #20S42
Corrective Action:
RECALL WAS IDENTIFIED IN 08/10/2020 BUT YET TO BE FIXED BY FORD MOTOR COMPANY, RECALL #20S42
Additional Notes:
RECALL WAS IDENTIFIED IN 08/10/2020 BUT YET TO BE FIXED BY FORD MOTOR COMPANY, RECALL #20S42
Mfg Campaign: 11413053
Recall Date: Apr 20, 2021
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
RECALL WAS IDENTIFIED IN 08/10/2020 BUT YET TO BE FIXED BY FORD MOTOR COMPANY, RECALL #20S42
Corrective Action:
RECALL WAS IDENTIFIED IN 08/10/2020 BUT YET TO BE FIXED BY FORD MOTOR COMPANY, RECALL #20S42
Additional Notes:
RECALL WAS IDENTIFIED IN 08/10/2020 BUT YET TO BE FIXED BY FORD MOTOR COMPANY, RECALL #20S42
Mfg Campaign: 11413053
Recall Date: Apr 20, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BAYWAY LINCOLN 12333 GULF FWY, HOUSTON, TX 77034; (281) 929-6500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BAYWAY LINCOLN 12333 GULF FWY, HOUSTON, TX 77034; (281) 929-6500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BAYWAY LINCOLN 12333 GULF FWY, HOUSTON, TX 77034; (281) 929-6500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11389181
Recall Date: Jan 21, 2021
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
VEHICLE WAS TRAVELING W/B ON NEW YORK STATE THRUWAY WHEN A DEER JUMPED IN FRONT OF AND WAS HIT BY CAR. THE AIR BAGS DEPLOYED ( STEERING WHEEL, KNEE BAGS AND PASSENGER SIDE CURTAIN.) PROBLEM IS THEY DID NOT DEFLATE ! THIS MADE IT IMPOSSIBLE FOR DRIVER TO STEP ON BRAKES OR TO SEE ! VERY DANGEROUS SITUATION EXTREMELY LUCKY NO SERIOUS INJURY OR OTHER VEHICLE INVOLVED DRIVER HAD HARD TIME GETTING OUT OF VEHICLE (OBSERVED BY STATE POLICE)
Corrective Action:
VEHICLE WAS TRAVELING W/B ON NEW YORK STATE THRUWAY WHEN A DEER JUMPED IN FRONT OF AND WAS HIT BY CAR. THE AIR BAGS DEPLOYED ( STEERING WHEEL, KNEE BAGS AND PASSENGER SIDE CURTAIN.) PROBLEM IS THEY DID NOT DEFLATE ! THIS MADE IT IMPOSSIBLE FOR DRIVER TO STEP ON BRAKES OR TO SEE ! VERY DANGEROUS SITUATION EXTREMELY LUCKY NO SERIOUS INJURY OR OTHER VEHICLE INVOLVED DRIVER HAD HARD TIME GETTING OUT OF VEHICLE (OBSERVED BY STATE POLICE)
Additional Notes:
VEHICLE WAS TRAVELING W/B ON NEW YORK STATE THRUWAY WHEN A DEER JUMPED IN FRONT OF AND WAS HIT BY CAR. THE AIR BAGS DEPLOYED ( STEERING WHEEL, KNEE BAGS AND PASSENGER SIDE CURTAIN.) PROBLEM IS THEY DID NOT DEFLATE ! THIS MADE IT IMPOSSIBLE FOR DRIVER TO STEP ON BRAKES OR TO SEE ! VERY DANGEROUS SITUATION EXTREMELY LUCKY NO SERIOUS INJURY OR OTHER VEHICLE INVOLVED DRIVER HAD HARD TIME GETTING OUT OF VEHICLE (OBSERVED BY STATE POLICE)
Mfg Campaign: 11329980
Recall Date: Jun 21, 2020
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I HAVE HANKOOK VENTUS S1 NOBLE2 245/50R20 TIRES AND VEHICLE HAS 19827 MILES ON THEM. COUPLE OF MONTH AGO THEY START RANDOMLY DROP PRESSURE WITHOUT ANY VISIBLE DAMAGE, I PUMPED THEM BACK AND CONTINUE DRIVE. YESTERDAY WHEN I CAME OUT OF STORE ONE OF TIRES HAD 0 PRESSURE. I PUT SPARE TIRE AND DROVE 1/2 MILE TO BELLE TIRE STORE TO FIX IT. TECHNICIAN REFUSE TO FIX A TIRE AS THREAD WORN BEYOND REPAIR (FOR 20000 MILES?). I BROUGHT TIRE HOME AND USED MY AIR COMPRESSOR TO PUMP IT UP AND INSPECT MYSELF - NO DAMAGE FOUND (NO NAILS OR OTHER VISUAL CUTS OR TEARS). ALL OTHER TIRES HAD LOWER PRESSURE AS WELL FROM 27 TO 31 PSI. THOSE HANKOOK TIRES ARE TERRIBLE AND REQUIRED CONSTANT PRESSURE CHECK. 20000 MILES ONLY TO REPLACE $250 TIRE IS TERRIBLE AND NOT SAVE TO DRIVE.
Corrective Action:
I HAVE HANKOOK VENTUS S1 NOBLE2 245/50R20 TIRES AND VEHICLE HAS 19827 MILES ON THEM. COUPLE OF MONTH AGO THEY START RANDOMLY DROP PRESSURE WITHOUT ANY VISIBLE DAMAGE, I PUMPED THEM BACK AND CONTINUE DRIVE. YESTERDAY WHEN I CAME OUT OF STORE ONE OF TIRES HAD 0 PRESSURE. I PUT SPARE TIRE AND DROVE 1/2 MILE TO BELLE TIRE STORE TO FIX IT. TECHNICIAN REFUSE TO FIX A TIRE AS THREAD WORN BEYOND REPAIR (FOR 20000 MILES?). I BROUGHT TIRE HOME AND USED MY AIR COMPRESSOR TO PUMP IT UP AND INSPECT MYSELF - NO DAMAGE FOUND (NO NAILS OR OTHER VISUAL CUTS OR TEARS). ALL OTHER TIRES HAD LOWER PRESSURE AS WELL FROM 27 TO 31 PSI. THOSE HANKOOK TIRES ARE TERRIBLE AND REQUIRED CONSTANT PRESSURE CHECK. 20000 MILES ONLY TO REPLACE $250 TIRE IS TERRIBLE AND NOT SAVE TO DRIVE.
Additional Notes:
I HAVE HANKOOK VENTUS S1 NOBLE2 245/50R20 TIRES AND VEHICLE HAS 19827 MILES ON THEM. COUPLE OF MONTH AGO THEY START RANDOMLY DROP PRESSURE WITHOUT ANY VISIBLE DAMAGE, I PUMPED THEM BACK AND CONTINUE DRIVE. YESTERDAY WHEN I CAME OUT OF STORE ONE OF TIRES HAD 0 PRESSURE. I PUT SPARE TIRE AND DROVE 1/2 MILE TO BELLE TIRE STORE TO FIX IT. TECHNICIAN REFUSE TO FIX A TIRE AS THREAD WORN BEYOND REPAIR (FOR 20000 MILES?). I BROUGHT TIRE HOME AND USED MY AIR COMPRESSOR TO PUMP IT UP AND INSPECT MYSELF - NO DAMAGE FOUND (NO NAILS OR OTHER VISUAL CUTS OR TEARS). ALL OTHER TIRES HAD LOWER PRESSURE AS WELL FROM 27 TO 31 PSI. THOSE HANKOOK TIRES ARE TERRIBLE AND REQUIRED CONSTANT PRESSURE CHECK. 20000 MILES ONLY TO REPLACE $250 TIRE IS TERRIBLE AND NOT SAVE TO DRIVE.
Mfg Campaign: 11265574
Recall Date: Oct 2, 2019
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNED A 2018 LINCOLN MKX. WHILE THE CONTACT WAS STOPPED IN TRAFFIC, A 2004 CHEVROLET TAHOE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE BOTTOM OF THE DRIVER'S SEAT SLID ALL THE WAY BACK AND THE SEAT BACK RECLINED. AS A RESULT, THE SEAT BELT DID NOT RESTRAIN THE CONTACT BECAUSE HE DID NOT MOVE FORWARD IN THE SEAT. THE CONTACT SUSTAINED INJURIES TO THE BACK, KNEES, WRIST, AND NECK. THE CONTACT ALSO SUFFERED A CONCUSSION. MEDICAL ATTENTION WAS RECEIVED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE INSURANCE COMPANY TOOK POSSESSION OF THE VEHICLE AND DEEMED IT A TOTAL LOSS. AN UNKNOWN DEALER WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 14,000. POLICE REPORT XXXXXXXXXX-XX INSURANCE POLICY XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)" *JB
Corrective Action:
TL* THE CONTACT OWNED A 2018 LINCOLN MKX. WHILE THE CONTACT WAS STOPPED IN TRAFFIC, A 2004 CHEVROLET TAHOE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE BOTTOM OF THE DRIVER'S SEAT SLID ALL THE WAY BACK AND THE SEAT BACK RECLINED. AS A RESULT, THE SEAT BELT DID NOT RESTRAIN THE CONTACT BECAUSE HE DID NOT MOVE FORWARD IN THE SEAT. THE CONTACT SUSTAINED INJURIES TO THE BACK, KNEES, WRIST, AND NECK. THE CONTACT ALSO SUFFERED A CONCUSSION. MEDICAL ATTENTION WAS RECEIVED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE INSURANCE COMPANY TOOK POSSESSION OF THE VEHICLE AND DEEMED IT A TOTAL LOSS. AN UNKNOWN DEALER WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 14,000. POLICE REPORT XXXXXXXXXX-XX INSURANCE POLICY XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)" *JB
Additional Notes:
TL* THE CONTACT OWNED A 2018 LINCOLN MKX. WHILE THE CONTACT WAS STOPPED IN TRAFFIC, A 2004 CHEVROLET TAHOE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE BOTTOM OF THE DRIVER'S SEAT SLID ALL THE WAY BACK AND THE SEAT BACK RECLINED. AS A RESULT, THE SEAT BELT DID NOT RESTRAIN THE CONTACT BECAUSE HE DID NOT MOVE FORWARD IN THE SEAT. THE CONTACT SUSTAINED INJURIES TO THE BACK, KNEES, WRIST, AND NECK. THE CONTACT ALSO SUFFERED A CONCUSSION. MEDICAL ATTENTION WAS RECEIVED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE INSURANCE COMPANY TOOK POSSESSION OF THE VEHICLE AND DEEMED IT A TOTAL LOSS. AN UNKNOWN DEALER WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 14,000. POLICE REPORT XXXXXXXXXX-XX INSURANCE POLICY XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)" *JB
Mfg Campaign: 11253641
Recall Date: Sep 6, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS CAR HAS BEEN IN THE SHOP FOUR TIMES FOR LOOSE SCREWS IN THE DASH BOARD ROLLS AROUND THIS IS GOING IN A CURVE ON HITTING THE BRAKES. PURCHASE THE CAR THE END OF MAY 2018
Corrective Action:
THIS CAR HAS BEEN IN THE SHOP FOUR TIMES FOR LOOSE SCREWS IN THE DASH BOARD ROLLS AROUND THIS IS GOING IN A CURVE ON HITTING THE BRAKES. PURCHASE THE CAR THE END OF MAY 2018
Additional Notes:
THIS CAR HAS BEEN IN THE SHOP FOUR TIMES FOR LOOSE SCREWS IN THE DASH BOARD ROLLS AROUND THIS IS GOING IN A CURVE ON HITTING THE BRAKES. PURCHASE THE CAR THE END OF MAY 2018
Mfg Campaign: 11140746
Recall Date: Oct 16, 2018
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