Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2020 F-Super Duty F-250, F-350, F-450, and 2017-2020 Lincoln Continental vehicles equipped with the 360-degree camera system. Degradation of the camera's anit-reflective lens coating can lead to a foggy or cloudy rearview camera image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S51
Recall Date: Aug 26, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2019 Lincoln Continental vehicles. The door latch pawl motors may not function properly, possibly resulting in a door latch not fully engaging.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S03
Recall Date: Feb 11, 2019
Consumer Complaints
29 ComplaintsFord Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Lincoln Continental. The contact stated that while reversing, the backup camera image was very distorted, foggy, and cloudy. The contact later received notification of the NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 25,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Lincoln Continental. The contact stated that while reversing, the backup camera image was very distorted, foggy, and cloudy. The contact later received notification of the NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 25,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Lincoln Continental. The contact stated that while reversing, the backup camera image was very distorted, foggy, and cloudy. The contact later received notification of the NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 25,000. VIN tool confirms parts not available.
Mfg Campaign: 11501476
Recall Date: Jan 12, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V6440000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified of the issue. The contact stated that while shifting into reverse, she noticed that the back-up camera was cloudy. The failure mileage was approximately 9,000. VIN tool confirms part not available.
Corrective Action:
The contact owns a 2019 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V6440000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified of the issue. The contact stated that while shifting into reverse, she noticed that the back-up camera was cloudy. The failure mileage was approximately 9,000. VIN tool confirms part not available.
Additional Notes:
The contact owns a 2019 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V6440000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified of the issue. The contact stated that while shifting into reverse, she noticed that the back-up camera was cloudy. The failure mileage was approximately 9,000. VIN tool confirms part not available.
Mfg Campaign: 11489933
Recall Date: Oct 19, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Lincoln Continental. The contact stated that while attempting to start the vehicle, the “No Key Detected” warning light was illuminated and the vehicle would not start. The contact stated that whenever the sign was off, the vehicle would start up right away. The contact stated that the vehicle would start normally while at his residence. The contact stated that he thought that there was an electrical interference that prevented the vehicle from starting and was worried that the failure occurred from another electrical source. The contact had towed the vehicle to a local dealer who could not duplicate the failure. The vehicle had not been repaired. The contact stated that the battery was in good condition and was not the cause of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.
Corrective Action:
The contact owns a 2019 Lincoln Continental. The contact stated that while attempting to start the vehicle, the “No Key Detected” warning light was illuminated and the vehicle would not start. The contact stated that whenever the sign was off, the vehicle would start up right away. The contact stated that the vehicle would start normally while at his residence. The contact stated that he thought that there was an electrical interference that prevented the vehicle from starting and was worried that the failure occurred from another electrical source. The contact had towed the vehicle to a local dealer who could not duplicate the failure. The vehicle had not been repaired. The contact stated that the battery was in good condition and was not the cause of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.
Additional Notes:
The contact owns a 2019 Lincoln Continental. The contact stated that while attempting to start the vehicle, the “No Key Detected” warning light was illuminated and the vehicle would not start. The contact stated that whenever the sign was off, the vehicle would start up right away. The contact stated that the vehicle would start normally while at his residence. The contact stated that he thought that there was an electrical interference that prevented the vehicle from starting and was worried that the failure occurred from another electrical source. The contact had towed the vehicle to a local dealer who could not duplicate the failure. The vehicle had not been repaired. The contact stated that the battery was in good condition and was not the cause of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.
Mfg Campaign: 11487829
Recall Date: Oct 4, 2022
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2019 Lincoln Continental. The contact stated while driving 68-70 MPH, an unknown chime engaged and the message "Door May Open Unexpectedly - Caution" was displayed. Additionally, the power train warning light was illuminated. The contact was able to drive to her destination. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 64,800.
Corrective Action:
The contact owns a 2019 Lincoln Continental. The contact stated while driving 68-70 MPH, an unknown chime engaged and the message "Door May Open Unexpectedly - Caution" was displayed. Additionally, the power train warning light was illuminated. The contact was able to drive to her destination. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 64,800.
Additional Notes:
The contact owns a 2019 Lincoln Continental. The contact stated while driving 68-70 MPH, an unknown chime engaged and the message "Door May Open Unexpectedly - Caution" was displayed. Additionally, the power train warning light was illuminated. The contact was able to drive to her destination. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 64,800.
Mfg Campaign: 11485234
Recall Date: Sep 19, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Lincoln Continental. The contact stated while driving 68-70 MPH, an unknown chime engaged and the message "Door May Open Unexpectedly - Caution" was displayed. Additionally, the power train warning light was illuminated. The contact was able to drive to her destination. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 64,800.
Corrective Action:
The contact owns a 2019 Lincoln Continental. The contact stated while driving 68-70 MPH, an unknown chime engaged and the message "Door May Open Unexpectedly - Caution" was displayed. Additionally, the power train warning light was illuminated. The contact was able to drive to her destination. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 64,800.
Additional Notes:
The contact owns a 2019 Lincoln Continental. The contact stated while driving 68-70 MPH, an unknown chime engaged and the message "Door May Open Unexpectedly - Caution" was displayed. Additionally, the power train warning light was illuminated. The contact was able to drive to her destination. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 64,800.
Mfg Campaign: 11485234
Recall Date: Sep 19, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Recently purchased this vehicle, it’s got a different problem all the time usually electronics. The other day I was in a fender bender because I’m driving with the steering wheel 30-45 degrees to the right just so I can drive safe. Essence ford in Stuart FL where I purchased it, two different gentlemen thought it really bizarre but didn’t seem too concerned regarding my life at stake [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Recently purchased this vehicle, it’s got a different problem all the time usually electronics. The other day I was in a fender bender because I’m driving with the steering wheel 30-45 degrees to the right just so I can drive safe. Essence ford in Stuart FL where I purchased it, two different gentlemen thought it really bizarre but didn’t seem too concerned regarding my life at stake [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Recently purchased this vehicle, it’s got a different problem all the time usually electronics. The other day I was in a fender bender because I’m driving with the steering wheel 30-45 degrees to the right just so I can drive safe. Essence ford in Stuart FL where I purchased it, two different gentlemen thought it really bizarre but didn’t seem too concerned regarding my life at stake [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11482964
Recall Date: Sep 6, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am not aware of an accident involving this defect. I am reporting a safety concern that occurred to me after I bought the car. All door controls(inside and out) are electronic. Doors are electronically opened by pressing a button. In the event of a crash that disables the electric system, occupants would be trapped in a locked car with no way to open the door. For this apparent reason, the driver's side door has a very small mechanical lever low on the driver's side door panel that will open the door in case of electrical failure. However, the lever is NOT conspicuous and many owners may not be aware of it's existence. Moreover, the driver's door is the ONLY door with a backup mechanical lever to open the door. In a crash, it may not be feasible to remove all occupants through the driver's door. In the event of a crash that disables the car's electrical system AND damages the driver's door sufficiently to prevent opening, all occupants would be trapped in the vehicle. If occupants are also exposed to fire or water hazard, it could easily result in a fatality. I believe that NHTSA and Lincoln should consider a recall to install conspicuous mechanical levers in ALL doors, or alternatively, install a redundant battery backup system that would allow doors and window to be opened in the event that the primary electrical system is compromised in a crash. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I am not aware of an accident involving this defect. I am reporting a safety concern that occurred to me after I bought the car. All door controls(inside and out) are electronic. Doors are electronically opened by pressing a button. In the event of a crash that disables the electric system, occupants would be trapped in a locked car with no way to open the door. For this apparent reason, the driver's side door has a very small mechanical lever low on the driver's side door panel that will open the door in case of electrical failure. However, the lever is NOT conspicuous and many owners may not be aware of it's existence. Moreover, the driver's door is the ONLY door with a backup mechanical lever to open the door. In a crash, it may not be feasible to remove all occupants through the driver's door. In the event of a crash that disables the car's electrical system AND damages the driver's door sufficiently to prevent opening, all occupants would be trapped in the vehicle. If occupants are also exposed to fire or water hazard, it could easily result in a fatality. I believe that NHTSA and Lincoln should consider a recall to install conspicuous mechanical levers in ALL doors, or alternatively, install a redundant battery backup system that would allow doors and window to be opened in the event that the primary electrical system is compromised in a crash. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I am not aware of an accident involving this defect. I am reporting a safety concern that occurred to me after I bought the car. All door controls(inside and out) are electronic. Doors are electronically opened by pressing a button. In the event of a crash that disables the electric system, occupants would be trapped in a locked car with no way to open the door. For this apparent reason, the driver's side door has a very small mechanical lever low on the driver's side door panel that will open the door in case of electrical failure. However, the lever is NOT conspicuous and many owners may not be aware of it's existence. Moreover, the driver's door is the ONLY door with a backup mechanical lever to open the door. In a crash, it may not be feasible to remove all occupants through the driver's door. In the event of a crash that disables the car's electrical system AND damages the driver's door sufficiently to prevent opening, all occupants would be trapped in the vehicle. If occupants are also exposed to fire or water hazard, it could easily result in a fatality. I believe that NHTSA and Lincoln should consider a recall to install conspicuous mechanical levers in ALL doors, or alternatively, install a redundant battery backup system that would allow doors and window to be opened in the event that the primary electrical system is compromised in a crash. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11434777
Recall Date: Sep 28, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Potential Consequences:
The contact owns a 2019 Lincoln Continental. The contact stated while exiting out of a parking spot, he attempted to depress the brake pedal but could not reach or find the brake pedal. The contact moved his foot closer to the accelerator pedal and was able to depress the brake pedal. The contact stated that the failure recurred several times. The contact stated while driving 45 MPH, he was unable to locate the brake pedal while attempting to depress the brake pedal. The contact veered across two lanes to prevent a crash. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.
Corrective Action:
The contact owns a 2019 Lincoln Continental. The contact stated while exiting out of a parking spot, he attempted to depress the brake pedal but could not reach or find the brake pedal. The contact moved his foot closer to the accelerator pedal and was able to depress the brake pedal. The contact stated that the failure recurred several times. The contact stated while driving 45 MPH, he was unable to locate the brake pedal while attempting to depress the brake pedal. The contact veered across two lanes to prevent a crash. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.
Additional Notes:
The contact owns a 2019 Lincoln Continental. The contact stated while exiting out of a parking spot, he attempted to depress the brake pedal but could not reach or find the brake pedal. The contact moved his foot closer to the accelerator pedal and was able to depress the brake pedal. The contact stated that the failure recurred several times. The contact stated while driving 45 MPH, he was unable to locate the brake pedal while attempting to depress the brake pedal. The contact veered across two lanes to prevent a crash. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.
Mfg Campaign: 11434077
Recall Date: Sep 23, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS IS A COMPANY CAR AND I SOMETIMES WORK FROM THE BACK SEAT DURING MY TRAVEL TO CLIENTS AS IT'S LARGE AND COMFORTABLE. I RECENTLY HAD OCCASION TO MEET WITH A CLIENT DURING INCLEMENT WEATHER SO WE WERE IN THE REAR OF MY CAR FOR ABOUT 30 MINUTES. AFTER THIS TIME I COULD NOT RELEASE THE DOOR LOCKS WITH THE KEYLESS REMOTE, I AM PARTIALLY DISABLED AND HAD TO CLIMB OVER THE FRONT SEATS TO MANUALLY RELEASE THE DRIVER'S DOOR! I WAS TRAPPED AND MY CLIENT WAS VERY UPSET. THIS IS A MAJOR SAFETY ISSUE THAT IS UNACCEPTABLE. ALL DOORS - WITH THE EXCEPTION OF THE DRIVER'S DOOR ONLY OPEN WITH A SOLENOID! I AM TERRIBLY AFRAID THAT IN THE EVENT OF ACCIDENT PASSENGERS WOULD BE TRAPPED IN THE VEHICLE. I AM ASKING THE MANUFACTURER TO TAKE THIS VEHICLE BACK AFTER APPROXIMATELY ONE YEAR OF USE. NOTE THAT THE DOORS CAN BE OPENED FROM OUTSIDE WHEN THIS OCCURS, JUST TRAPS PASSENGERS INSIDE THE CAR. I CAN NO LONGER DRIVE THIS CAR!
Corrective Action:
THIS IS A COMPANY CAR AND I SOMETIMES WORK FROM THE BACK SEAT DURING MY TRAVEL TO CLIENTS AS IT'S LARGE AND COMFORTABLE. I RECENTLY HAD OCCASION TO MEET WITH A CLIENT DURING INCLEMENT WEATHER SO WE WERE IN THE REAR OF MY CAR FOR ABOUT 30 MINUTES. AFTER THIS TIME I COULD NOT RELEASE THE DOOR LOCKS WITH THE KEYLESS REMOTE, I AM PARTIALLY DISABLED AND HAD TO CLIMB OVER THE FRONT SEATS TO MANUALLY RELEASE THE DRIVER'S DOOR! I WAS TRAPPED AND MY CLIENT WAS VERY UPSET. THIS IS A MAJOR SAFETY ISSUE THAT IS UNACCEPTABLE. ALL DOORS - WITH THE EXCEPTION OF THE DRIVER'S DOOR ONLY OPEN WITH A SOLENOID! I AM TERRIBLY AFRAID THAT IN THE EVENT OF ACCIDENT PASSENGERS WOULD BE TRAPPED IN THE VEHICLE. I AM ASKING THE MANUFACTURER TO TAKE THIS VEHICLE BACK AFTER APPROXIMATELY ONE YEAR OF USE. NOTE THAT THE DOORS CAN BE OPENED FROM OUTSIDE WHEN THIS OCCURS, JUST TRAPS PASSENGERS INSIDE THE CAR. I CAN NO LONGER DRIVE THIS CAR!
Additional Notes:
THIS IS A COMPANY CAR AND I SOMETIMES WORK FROM THE BACK SEAT DURING MY TRAVEL TO CLIENTS AS IT'S LARGE AND COMFORTABLE. I RECENTLY HAD OCCASION TO MEET WITH A CLIENT DURING INCLEMENT WEATHER SO WE WERE IN THE REAR OF MY CAR FOR ABOUT 30 MINUTES. AFTER THIS TIME I COULD NOT RELEASE THE DOOR LOCKS WITH THE KEYLESS REMOTE, I AM PARTIALLY DISABLED AND HAD TO CLIMB OVER THE FRONT SEATS TO MANUALLY RELEASE THE DRIVER'S DOOR! I WAS TRAPPED AND MY CLIENT WAS VERY UPSET. THIS IS A MAJOR SAFETY ISSUE THAT IS UNACCEPTABLE. ALL DOORS - WITH THE EXCEPTION OF THE DRIVER'S DOOR ONLY OPEN WITH A SOLENOID! I AM TERRIBLY AFRAID THAT IN THE EVENT OF ACCIDENT PASSENGERS WOULD BE TRAPPED IN THE VEHICLE. I AM ASKING THE MANUFACTURER TO TAKE THIS VEHICLE BACK AFTER APPROXIMATELY ONE YEAR OF USE. NOTE THAT THE DOORS CAN BE OPENED FROM OUTSIDE WHEN THIS OCCURS, JUST TRAPS PASSENGERS INSIDE THE CAR. I CAN NO LONGER DRIVE THIS CAR!
Mfg Campaign: 11413537
Recall Date: Apr 23, 2021
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