Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The low-pressure fuel pump may fail, which can result in an engine stall while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S75
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator vehicles. The rear door window bars and C-pillar trim may have insufficient adhesive bonding, which can allow the trim to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S66
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S67
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Lincoln Aviator and Lincoln Corsair vehicles equipped with a Revel Audio System that were repaired incorrectly under recall 22V-953. When the driver's seat belt is not buckled and the vehicle is started, the seat belt warning system may activate the audible warning chime for an insufficient amount of time of less than 4 seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25C18
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S27
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S55
Recall Date: Aug 23, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2024 Lincoln Aviator vehicles. The accessory protocol image module (APIM) can be affected by electromagnetic interference with a cell phone in the vehicle, causing the rearview camera image to flicker or become distorted.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S35
Recall Date: May 24, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S53
Recall Date: Sep 8, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Lincoln Aviator, 2018-2021 Lincoln Navigator, 2022-2023 Ford Transit, and 2021 Ford Bronco vehicles. The rearview camera, or 360-degree view camera if equipped, may not display a rearview image when the vehicle is placed in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S48
Recall Date: Aug 25, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S23
Recall Date: May 12, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S02
Recall Date: Jan 23, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Lincoln Aviator and 2020-2022 Lincoln Corsair vehicles equipped with a Revel Audio System. When the driver's seat belt is not buckled and the vehicle is started, the seat belt warning system may activate the audible warning chime for an insufficient amount of time of less than 4 seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22C35
Recall Date: Dec 23, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022 Lincoln Aviator and Ford Explorer vehicles. The engine rails may have been improperly heat-treated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22C13
Recall Date: Jun 24, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022 Lincoln Aviator vehicles. The front-row driver and passenger seat power head restraint cushion may detach from the head restraint assembly when adjusted to the full forward position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S23
Recall Date: Apr 14, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022 Explorer and Lincoln Aviator vehicles. The fuel filler tube may detach during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22C02
Recall Date: Feb 16, 2022
Consumer Complaints
36 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Vehicle had roof leak which resulted in visible water stains on roof liner, issue persists with now having rust stains on liner from the same area the roof leak was occurring.
Corrective Action:
Vehicle had roof leak which resulted in visible water stains on roof liner, issue persists with now having rust stains on liner from the same area the roof leak was occurring.
Additional Notes:
Vehicle had roof leak which resulted in visible water stains on roof liner, issue persists with now having rust stains on liner from the same area the roof leak was occurring.
Mfg Campaign: 11538929
Recall Date: Aug 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When vehicle is put into park, you can hear the transmission slam into place as well as feel the car jolt. When vehicle is in park and moved to reverse, the car will delay and then throw into gear moving backwards causing a jolt and increased speed.
Corrective Action:
When vehicle is put into park, you can hear the transmission slam into place as well as feel the car jolt. When vehicle is in park and moved to reverse, the car will delay and then throw into gear moving backwards causing a jolt and increased speed.
Additional Notes:
When vehicle is put into park, you can hear the transmission slam into place as well as feel the car jolt. When vehicle is in park and moved to reverse, the car will delay and then throw into gear moving backwards causing a jolt and increased speed.
Mfg Campaign: 11538932
Recall Date: Aug 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When vehicle is put into park, you can hear the transmission slam into place as well as feel the car jolt. When vehicle is in park and moved to reverse, the car will delay and then throw into gear moving backwards causing a jolt and increased speed.
Corrective Action:
When vehicle is put into park, you can hear the transmission slam into place as well as feel the car jolt. When vehicle is in park and moved to reverse, the car will delay and then throw into gear moving backwards causing a jolt and increased speed.
Additional Notes:
When vehicle is put into park, you can hear the transmission slam into place as well as feel the car jolt. When vehicle is in park and moved to reverse, the car will delay and then throw into gear moving backwards causing a jolt and increased speed.
Mfg Campaign: 11538932
Recall Date: Aug 16, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving down GA 140 near Waleska, GA, I hit a bump in the highway and the hood popped open. It stopped at first catch and I was able to stop before hood came all the way up. Was able to open hood completely and relatch successfully. No further incident's but it was very stressful to get the vehicle stopped and correct the problem before the hood opened beyond the first latch and would have come up and stopped my view of the highway which had a lot of traffic. This is only incident I have had with hood popping open by itself just by hitting a bump in the road.
Corrective Action:
While driving down GA 140 near Waleska, GA, I hit a bump in the highway and the hood popped open. It stopped at first catch and I was able to stop before hood came all the way up. Was able to open hood completely and relatch successfully. No further incident's but it was very stressful to get the vehicle stopped and correct the problem before the hood opened beyond the first latch and would have come up and stopped my view of the highway which had a lot of traffic. This is only incident I have had with hood popping open by itself just by hitting a bump in the road.
Additional Notes:
While driving down GA 140 near Waleska, GA, I hit a bump in the highway and the hood popped open. It stopped at first catch and I was able to stop before hood came all the way up. Was able to open hood completely and relatch successfully. No further incident's but it was very stressful to get the vehicle stopped and correct the problem before the hood opened beyond the first latch and would have come up and stopped my view of the highway which had a lot of traffic. This is only incident I have had with hood popping open by itself just by hitting a bump in the road.
Mfg Campaign: 11528933
Recall Date: Jun 26, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The display on our 2022 Lincoln Aviator failed, again. It had been repaired by the dealer with a new rear camera. It failed to show the backup view, again, and also that display shows the controls for defrost and other safety features. It was a rainy day, so, we were without a display screen showing the backup camera AND could not turn on our defroster as it is located on that dark screen, also. Our windows fogged due to no defroster, and, we had no back up camera view to show traffic behind us. We called the dealer and, they said wait for a recall, as one on the software is in the making right now. There was no warning that this would happen. after driving the vehicle and parking and restarting it, the display lit up again.
Corrective Action:
The display on our 2022 Lincoln Aviator failed, again. It had been repaired by the dealer with a new rear camera. It failed to show the backup view, again, and also that display shows the controls for defrost and other safety features. It was a rainy day, so, we were without a display screen showing the backup camera AND could not turn on our defroster as it is located on that dark screen, also. Our windows fogged due to no defroster, and, we had no back up camera view to show traffic behind us. We called the dealer and, they said wait for a recall, as one on the software is in the making right now. There was no warning that this would happen. after driving the vehicle and parking and restarting it, the display lit up again.
Additional Notes:
The display on our 2022 Lincoln Aviator failed, again. It had been repaired by the dealer with a new rear camera. It failed to show the backup view, again, and also that display shows the controls for defrost and other safety features. It was a rainy day, so, we were without a display screen showing the backup camera AND could not turn on our defroster as it is located on that dark screen, also. Our windows fogged due to no defroster, and, we had no back up camera view to show traffic behind us. We called the dealer and, they said wait for a recall, as one on the software is in the making right now. There was no warning that this would happen. after driving the vehicle and parking and restarting it, the display lit up again.
Mfg Campaign: 11526116
Recall Date: Jun 8, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The display on our 2022 Lincoln Aviator failed, again. It had been repaired by the dealer with a new rear camera. It failed to show the backup view, again, and also that display shows the controls for defrost and other safety features. It was a rainy day, so, we were without a display screen showing the backup camera AND could not turn on our defroster as it is located on that dark screen, also. Our windows fogged due to no defroster, and, we had no back up camera view to show traffic behind us. We called the dealer and, they said wait for a recall, as one on the software is in the making right now. There was no warning that this would happen. after driving the vehicle and parking and restarting it, the display lit up again.
Corrective Action:
The display on our 2022 Lincoln Aviator failed, again. It had been repaired by the dealer with a new rear camera. It failed to show the backup view, again, and also that display shows the controls for defrost and other safety features. It was a rainy day, so, we were without a display screen showing the backup camera AND could not turn on our defroster as it is located on that dark screen, also. Our windows fogged due to no defroster, and, we had no back up camera view to show traffic behind us. We called the dealer and, they said wait for a recall, as one on the software is in the making right now. There was no warning that this would happen. after driving the vehicle and parking and restarting it, the display lit up again.
Additional Notes:
The display on our 2022 Lincoln Aviator failed, again. It had been repaired by the dealer with a new rear camera. It failed to show the backup view, again, and also that display shows the controls for defrost and other safety features. It was a rainy day, so, we were without a display screen showing the backup camera AND could not turn on our defroster as it is located on that dark screen, also. Our windows fogged due to no defroster, and, we had no back up camera view to show traffic behind us. We called the dealer and, they said wait for a recall, as one on the software is in the making right now. There was no warning that this would happen. after driving the vehicle and parking and restarting it, the display lit up again.
Mfg Campaign: 11526116
Recall Date: Jun 8, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The display on our 2022 Lincoln Aviator failed, again. It had been repaired by the dealer with a new rear camera. It failed to show the backup view, again, and also that display shows the controls for defrost and other safety features. It was a rainy day, so, we were without a display screen showing the backup camera AND could not turn on our defroster as it is located on that dark screen, also. Our windows fogged due to no defroster, and, we had no back up camera view to show traffic behind us. We called the dealer and, they said wait for a recall, as one on the software is in the making right now. There was no warning that this would happen. after driving the vehicle and parking and restarting it, the display lit up again.
Corrective Action:
The display on our 2022 Lincoln Aviator failed, again. It had been repaired by the dealer with a new rear camera. It failed to show the backup view, again, and also that display shows the controls for defrost and other safety features. It was a rainy day, so, we were without a display screen showing the backup camera AND could not turn on our defroster as it is located on that dark screen, also. Our windows fogged due to no defroster, and, we had no back up camera view to show traffic behind us. We called the dealer and, they said wait for a recall, as one on the software is in the making right now. There was no warning that this would happen. after driving the vehicle and parking and restarting it, the display lit up again.
Additional Notes:
The display on our 2022 Lincoln Aviator failed, again. It had been repaired by the dealer with a new rear camera. It failed to show the backup view, again, and also that display shows the controls for defrost and other safety features. It was a rainy day, so, we were without a display screen showing the backup camera AND could not turn on our defroster as it is located on that dark screen, also. Our windows fogged due to no defroster, and, we had no back up camera view to show traffic behind us. We called the dealer and, they said wait for a recall, as one on the software is in the making right now. There was no warning that this would happen. after driving the vehicle and parking and restarting it, the display lit up again.
Mfg Campaign: 11526116
Recall Date: Jun 8, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When starting the car at night, the center display will run at full daytime brightness until the driver manually presses one of the up/down display/interior brightness control buttons. Once pressed, the system "realizes" that it's night time and adjusts accordingly. Having the display at full brightness at night is a safety hazard for drivers unaware that you can use the brightness control buttons as a workaround. My local dealership says this is "normal" behavior.
Corrective Action:
When starting the car at night, the center display will run at full daytime brightness until the driver manually presses one of the up/down display/interior brightness control buttons. Once pressed, the system "realizes" that it's night time and adjusts accordingly. Having the display at full brightness at night is a safety hazard for drivers unaware that you can use the brightness control buttons as a workaround. My local dealership says this is "normal" behavior.
Additional Notes:
When starting the car at night, the center display will run at full daytime brightness until the driver manually presses one of the up/down display/interior brightness control buttons. Once pressed, the system "realizes" that it's night time and adjusts accordingly. Having the display at full brightness at night is a safety hazard for drivers unaware that you can use the brightness control buttons as a workaround. My local dealership says this is "normal" behavior.
Mfg Campaign: 11525404
Recall Date: Jun 5, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I had several instances and two minor collisions now where the back up camera glitches as well as the warning alert. I’ve come close to hitting object only to stop just in time, however in these two collisions I was I situations where I needed to maneuver faster and needed accurate guidance. I dont recall the screen ever showing up until after the collisions and the louder long warning tone went off right at or just after impact. Both times have cause damage to my car. I’ve never had issues with minor self involved car accidents. My driving record is clean. Reading about the back up camera recalls for the 20 and 21 models sound like what is happening with my car but also with the alert system. There are glitches keeping this safety feature from meeting much needed driving assurance.
Corrective Action:
I had several instances and two minor collisions now where the back up camera glitches as well as the warning alert. I’ve come close to hitting object only to stop just in time, however in these two collisions I was I situations where I needed to maneuver faster and needed accurate guidance. I dont recall the screen ever showing up until after the collisions and the louder long warning tone went off right at or just after impact. Both times have cause damage to my car. I’ve never had issues with minor self involved car accidents. My driving record is clean. Reading about the back up camera recalls for the 20 and 21 models sound like what is happening with my car but also with the alert system. There are glitches keeping this safety feature from meeting much needed driving assurance.
Additional Notes:
I had several instances and two minor collisions now where the back up camera glitches as well as the warning alert. I’ve come close to hitting object only to stop just in time, however in these two collisions I was I situations where I needed to maneuver faster and needed accurate guidance. I dont recall the screen ever showing up until after the collisions and the louder long warning tone went off right at or just after impact. Both times have cause damage to my car. I’ve never had issues with minor self involved car accidents. My driving record is clean. Reading about the back up camera recalls for the 20 and 21 models sound like what is happening with my car but also with the alert system. There are glitches keeping this safety feature from meeting much needed driving assurance.
Mfg Campaign: 11482686
Recall Date: Sep 2, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
On 6/9/22 I ran off the road and down a ravine. I hit a large tree head on and hit some smaller trees on the right side of the vehicle. After the head on collision with the large tree, it broke the frame in two places. The car had severe damage on the front and right side as you will notice in the pictures I am sending. No airbags deployed during this collision. I was shocked that none of them deployed after such a hard impact with the front of the car and the right side. The local police and fire department that arrived on the scene were very concerned that the air bags didn’t deploy. The towing company and body shop owner was also very concerned that the airbags didn’t deploy after he examined the car after the accident. I just want everyone to be aware of this safety feature that failed me after I paid $70k for a car with five star safety ratings.
Corrective Action:
On 6/9/22 I ran off the road and down a ravine. I hit a large tree head on and hit some smaller trees on the right side of the vehicle. After the head on collision with the large tree, it broke the frame in two places. The car had severe damage on the front and right side as you will notice in the pictures I am sending. No airbags deployed during this collision. I was shocked that none of them deployed after such a hard impact with the front of the car and the right side. The local police and fire department that arrived on the scene were very concerned that the air bags didn’t deploy. The towing company and body shop owner was also very concerned that the airbags didn’t deploy after he examined the car after the accident. I just want everyone to be aware of this safety feature that failed me after I paid $70k for a car with five star safety ratings.
Additional Notes:
On 6/9/22 I ran off the road and down a ravine. I hit a large tree head on and hit some smaller trees on the right side of the vehicle. After the head on collision with the large tree, it broke the frame in two places. The car had severe damage on the front and right side as you will notice in the pictures I am sending. No airbags deployed during this collision. I was shocked that none of them deployed after such a hard impact with the front of the car and the right side. The local police and fire department that arrived on the scene were very concerned that the air bags didn’t deploy. The towing company and body shop owner was also very concerned that the airbags didn’t deploy after he examined the car after the accident. I just want everyone to be aware of this safety feature that failed me after I paid $70k for a car with five star safety ratings.
Mfg Campaign: 11477249
Recall Date: Aug 2, 2022
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The vehicle back up camera and computer screen went totally dark and would not come back on, so that when I backed out of the garage, I could not see on the rear side of the vehicle, as to any pedestrians walking across my driveway , beside nor behind my vehicle. I drove the vehicle back into the garage and ran my errand in our other car. When I came back from the errand, I tried to get the screen up again, by starting the car, and the HOME page came on the screen, and when I put the vehicle in reverse, it once again, showed the rear view of the driveway and cross way, to see that there was no pedestrian behind me; putting any neighbor child who ran across my drive while the garage walls blocked them from my view, in danger. After that one instance, it hasn't done it since. Today, while in shop for routine maintenance, I mentioned it to the Service Advisor. He said "There's a recall out on that, " I said ,"will you fix it today while I'm here?" He said , "yes'. At home, upon reviewing paperwork ,about what was done, no mention of fixing the recall, nor seeing why the camera screen went dark, was made. So, I called the Dealer and was told "There is no outstanding recall on your vehicle" They have told me I may make an appointment to leave my car at least a day for them to diagnose the problem. There was no warning , before the backup screen on my dash went totally dark. This was one time and, on May 27, 2022. Our vehicle barely has 1000 miles on it. We bought it new in January, 2022. Since the Dealership did not write down my complaint, I decided to give you a written statement.
Corrective Action:
The vehicle back up camera and computer screen went totally dark and would not come back on, so that when I backed out of the garage, I could not see on the rear side of the vehicle, as to any pedestrians walking across my driveway , beside nor behind my vehicle. I drove the vehicle back into the garage and ran my errand in our other car. When I came back from the errand, I tried to get the screen up again, by starting the car, and the HOME page came on the screen, and when I put the vehicle in reverse, it once again, showed the rear view of the driveway and cross way, to see that there was no pedestrian behind me; putting any neighbor child who ran across my drive while the garage walls blocked them from my view, in danger. After that one instance, it hasn't done it since. Today, while in shop for routine maintenance, I mentioned it to the Service Advisor. He said "There's a recall out on that, " I said ,"will you fix it today while I'm here?" He said , "yes'. At home, upon reviewing paperwork ,about what was done, no mention of fixing the recall, nor seeing why the camera screen went dark, was made. So, I called the Dealer and was told "There is no outstanding recall on your vehicle" They have told me I may make an appointment to leave my car at least a day for them to diagnose the problem. There was no warning , before the backup screen on my dash went totally dark. This was one time and, on May 27, 2022. Our vehicle barely has 1000 miles on it. We bought it new in January, 2022. Since the Dealership did not write down my complaint, I decided to give you a written statement.
Additional Notes:
The vehicle back up camera and computer screen went totally dark and would not come back on, so that when I backed out of the garage, I could not see on the rear side of the vehicle, as to any pedestrians walking across my driveway , beside nor behind my vehicle. I drove the vehicle back into the garage and ran my errand in our other car. When I came back from the errand, I tried to get the screen up again, by starting the car, and the HOME page came on the screen, and when I put the vehicle in reverse, it once again, showed the rear view of the driveway and cross way, to see that there was no pedestrian behind me; putting any neighbor child who ran across my drive while the garage walls blocked them from my view, in danger. After that one instance, it hasn't done it since. Today, while in shop for routine maintenance, I mentioned it to the Service Advisor. He said "There's a recall out on that, " I said ,"will you fix it today while I'm here?" He said , "yes'. At home, upon reviewing paperwork ,about what was done, no mention of fixing the recall, nor seeing why the camera screen went dark, was made. So, I called the Dealer and was told "There is no outstanding recall on your vehicle" They have told me I may make an appointment to leave my car at least a day for them to diagnose the problem. There was no warning , before the backup screen on my dash went totally dark. This was one time and, on May 27, 2022. Our vehicle barely has 1000 miles on it. We bought it new in January, 2022. Since the Dealership did not write down my complaint, I decided to give you a written statement.
Mfg Campaign: 11467007
Recall Date: Jun 1, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
4/19/22 Staten Island NY. As I was getting off of the Hylan Blvd exit from the SI Expressway traveling toward NJ, I made a left turn. While the wheel was turned the power steering failed, locking up the steering wheel. These alerts came on the dashboard: Hill Start Assist Warning, Service Steering, Pre-Collision Assist Not Available. The car was towed to Dana Ford and the technician says that a high voltage fuse burned out. They also stated that they wanted to find the cause for the fuse to burn out before replacing it. This was two weeks ago.
Corrective Action:
4/19/22 Staten Island NY. As I was getting off of the Hylan Blvd exit from the SI Expressway traveling toward NJ, I made a left turn. While the wheel was turned the power steering failed, locking up the steering wheel. These alerts came on the dashboard: Hill Start Assist Warning, Service Steering, Pre-Collision Assist Not Available. The car was towed to Dana Ford and the technician says that a high voltage fuse burned out. They also stated that they wanted to find the cause for the fuse to burn out before replacing it. This was two weeks ago.
Additional Notes:
4/19/22 Staten Island NY. As I was getting off of the Hylan Blvd exit from the SI Expressway traveling toward NJ, I made a left turn. While the wheel was turned the power steering failed, locking up the steering wheel. These alerts came on the dashboard: Hill Start Assist Warning, Service Steering, Pre-Collision Assist Not Available. The car was towed to Dana Ford and the technician says that a high voltage fuse burned out. They also stated that they wanted to find the cause for the fuse to burn out before replacing it. This was two weeks ago.
Mfg Campaign: 11463058
Recall Date: May 2, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
4/19/22 Staten Island NY. As I was getting off of the Hylan Blvd exit from the SI Expressway traveling toward NJ, I made a left turn. While the wheel was turned the power steering failed, locking up the steering wheel. These alerts came on the dashboard: Hill Start Assist Warning, Service Steering, Pre-Collision Assist Not Available. The car was towed to Dana Ford and the technician says that a high voltage fuse burned out. They also stated that they wanted to find the cause for the fuse to burn out before replacing it. This was two weeks ago.
Corrective Action:
4/19/22 Staten Island NY. As I was getting off of the Hylan Blvd exit from the SI Expressway traveling toward NJ, I made a left turn. While the wheel was turned the power steering failed, locking up the steering wheel. These alerts came on the dashboard: Hill Start Assist Warning, Service Steering, Pre-Collision Assist Not Available. The car was towed to Dana Ford and the technician says that a high voltage fuse burned out. They also stated that they wanted to find the cause for the fuse to burn out before replacing it. This was two weeks ago.
Additional Notes:
4/19/22 Staten Island NY. As I was getting off of the Hylan Blvd exit from the SI Expressway traveling toward NJ, I made a left turn. While the wheel was turned the power steering failed, locking up the steering wheel. These alerts came on the dashboard: Hill Start Assist Warning, Service Steering, Pre-Collision Assist Not Available. The car was towed to Dana Ford and the technician says that a high voltage fuse burned out. They also stated that they wanted to find the cause for the fuse to burn out before replacing it. This was two weeks ago.
Mfg Campaign: 11463058
Recall Date: May 2, 2022
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
4/19/22 Staten Island NY. As I was getting off of the Hylan Blvd exit from the SI Expressway traveling toward NJ, I made a left turn. While the wheel was turned the power steering failed, locking up the steering wheel. These alerts came on the dashboard: Hill Start Assist Warning, Service Steering, Pre-Collision Assist Not Available. The car was towed to Dana Ford and the technician says that a high voltage fuse burned out. They also stated that they wanted to find the cause for the fuse to burn out before replacing it. This was two weeks ago.
Corrective Action:
4/19/22 Staten Island NY. As I was getting off of the Hylan Blvd exit from the SI Expressway traveling toward NJ, I made a left turn. While the wheel was turned the power steering failed, locking up the steering wheel. These alerts came on the dashboard: Hill Start Assist Warning, Service Steering, Pre-Collision Assist Not Available. The car was towed to Dana Ford and the technician says that a high voltage fuse burned out. They also stated that they wanted to find the cause for the fuse to burn out before replacing it. This was two weeks ago.
Additional Notes:
4/19/22 Staten Island NY. As I was getting off of the Hylan Blvd exit from the SI Expressway traveling toward NJ, I made a left turn. While the wheel was turned the power steering failed, locking up the steering wheel. These alerts came on the dashboard: Hill Start Assist Warning, Service Steering, Pre-Collision Assist Not Available. The car was towed to Dana Ford and the technician says that a high voltage fuse burned out. They also stated that they wanted to find the cause for the fuse to burn out before replacing it. This was two weeks ago.
Mfg Campaign: 11463058
Recall Date: May 2, 2022
Ford Motor Company
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Potential Consequences:
the main "Sync" dashboard screen, 3 different times within 2 weeks, after warm engine was re-started, the screen was looking like video was completely out of "sync" of "vertical hold", mostly vertical, in sections, making the screen unuseable: the vertical image was rolling in the vertical axis. After several to many minutes of driving & re-starting the secreen went back to "normal".
Corrective Action:
the main "Sync" dashboard screen, 3 different times within 2 weeks, after warm engine was re-started, the screen was looking like video was completely out of "sync" of "vertical hold", mostly vertical, in sections, making the screen unuseable: the vertical image was rolling in the vertical axis. After several to many minutes of driving & re-starting the secreen went back to "normal".
Additional Notes:
the main "Sync" dashboard screen, 3 different times within 2 weeks, after warm engine was re-started, the screen was looking like video was completely out of "sync" of "vertical hold", mostly vertical, in sections, making the screen unuseable: the vertical image was rolling in the vertical axis. After several to many minutes of driving & re-starting the secreen went back to "normal".
Mfg Campaign: 11460038
Recall Date: Apr 7, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Door ajar notification continues to illuminate when all doors are secure. First incident happened on 1/25/2022. Was sent in for repair and returned on 2/2/2022. Issue happened again while driving on the interstate on 3/10/2022, and is back in for repair. This notification causes domes lights to continue to illuminate which is a danger at night, and will not allow for doors to lock.
Corrective Action:
Door ajar notification continues to illuminate when all doors are secure. First incident happened on 1/25/2022. Was sent in for repair and returned on 2/2/2022. Issue happened again while driving on the interstate on 3/10/2022, and is back in for repair. This notification causes domes lights to continue to illuminate which is a danger at night, and will not allow for doors to lock.
Additional Notes:
Door ajar notification continues to illuminate when all doors are secure. First incident happened on 1/25/2022. Was sent in for repair and returned on 2/2/2022. Issue happened again while driving on the interstate on 3/10/2022, and is back in for repair. This notification causes domes lights to continue to illuminate which is a danger at night, and will not allow for doors to lock.
Mfg Campaign: 11456567
Recall Date: Mar 14, 2022
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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