Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016-2017 Range Rover and Range Rover Sport vehicles. The driver's seat belt emergency locking retractor may not lock as intended. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) numbers 209, "Seat Belt Assemblies" and 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N678
Recall Date: Apr 5, 2022
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016-2017 Range Rover and Range Rover Sport vehicles. The driver's seat belt Emergency Locking Retractor (ELR) may not lock as designed. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N333
Recall Date: May 9, 2019
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2017 Land Rover Range Rover, Range Rover Sport, and Discovery vehicles. The fuel gauge on these vehicles may indicate that the fuel level is low and illuminate the warning lamp, when the fuel tank actually has more fuel. The engine management software may also cut off the engine when the vehicle has traveled approximately 17 more miles.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N206
Recall Date: May 23, 2018
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2017 Land Rover Range Rover and Range Rover Sport vehicles. The instrument cluster (IC) may intermittently go blank.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N124
Recall Date: Oct 26, 2017
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain model year 2017 Land Rover Discovery Sport vehicles and 2016-2017 Land Rover Range Rover and Range Rover Sport vehicles. The affected vehicles have seatbelt pretensioners that may not function properly in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: P095
Recall Date: Dec 29, 2016
Consumer Complaints
36 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING ON A CITY STREET THE CAR JUST STOPS. I WOULD HAVE A FULL TANK OF GAS AND THE GAGE READS EMPTY. IN ADDITION ALL LIGHTS ON THE DASH BOARD GO ON. THE CAR HAD TO BE FLAT BEDDED MANY TIMES. I HAVE NO DOCUMENTATION BECAUSE THE CAR WAS ONCE AGAIN FLAT BEDDED INTO SERVICE CURRENTLY , AND ALL PAPERWORK IS IN THE CAR.
Corrective Action:
WHILE DRIVING ON A CITY STREET THE CAR JUST STOPS. I WOULD HAVE A FULL TANK OF GAS AND THE GAGE READS EMPTY. IN ADDITION ALL LIGHTS ON THE DASH BOARD GO ON. THE CAR HAD TO BE FLAT BEDDED MANY TIMES. I HAVE NO DOCUMENTATION BECAUSE THE CAR WAS ONCE AGAIN FLAT BEDDED INTO SERVICE CURRENTLY , AND ALL PAPERWORK IS IN THE CAR.
Additional Notes:
WHILE DRIVING ON A CITY STREET THE CAR JUST STOPS. I WOULD HAVE A FULL TANK OF GAS AND THE GAGE READS EMPTY. IN ADDITION ALL LIGHTS ON THE DASH BOARD GO ON. THE CAR HAD TO BE FLAT BEDDED MANY TIMES. I HAVE NO DOCUMENTATION BECAUSE THE CAR WAS ONCE AGAIN FLAT BEDDED INTO SERVICE CURRENTLY , AND ALL PAPERWORK IS IN THE CAR.
Mfg Campaign: 11399510
Recall Date: Mar 6, 2021
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE DRIVING ON A CITY STREET THE CAR JUST STOPS. I WOULD HAVE A FULL TANK OF GAS AND THE GAGE READS EMPTY. IN ADDITION ALL LIGHTS ON THE DASH BOARD GO ON. THE CAR HAD TO BE FLAT BEDDED MANY TIMES. I HAVE NO DOCUMENTATION BECAUSE THE CAR WAS ONCE AGAIN FLAT BEDDED INTO SERVICE CURRENTLY , AND ALL PAPERWORK IS IN THE CAR.
Corrective Action:
WHILE DRIVING ON A CITY STREET THE CAR JUST STOPS. I WOULD HAVE A FULL TANK OF GAS AND THE GAGE READS EMPTY. IN ADDITION ALL LIGHTS ON THE DASH BOARD GO ON. THE CAR HAD TO BE FLAT BEDDED MANY TIMES. I HAVE NO DOCUMENTATION BECAUSE THE CAR WAS ONCE AGAIN FLAT BEDDED INTO SERVICE CURRENTLY , AND ALL PAPERWORK IS IN THE CAR.
Additional Notes:
WHILE DRIVING ON A CITY STREET THE CAR JUST STOPS. I WOULD HAVE A FULL TANK OF GAS AND THE GAGE READS EMPTY. IN ADDITION ALL LIGHTS ON THE DASH BOARD GO ON. THE CAR HAD TO BE FLAT BEDDED MANY TIMES. I HAVE NO DOCUMENTATION BECAUSE THE CAR WAS ONCE AGAIN FLAT BEDDED INTO SERVICE CURRENTLY , AND ALL PAPERWORK IS IN THE CAR.
Mfg Campaign: 11399510
Recall Date: Mar 6, 2021
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ON A CITY STREET THE CAR JUST STOPS. I WOULD HAVE A FULL TANK OF GAS AND THE GAGE READS EMPTY. IN ADDITION ALL LIGHTS ON THE DASH BOARD GO ON. THE CAR HAD TO BE FLAT BEDDED MANY TIMES. I HAVE NO DOCUMENTATION BECAUSE THE CAR WAS ONCE AGAIN FLAT BEDDED INTO SERVICE CURRENTLY , AND ALL PAPERWORK IS IN THE CAR.
Corrective Action:
WHILE DRIVING ON A CITY STREET THE CAR JUST STOPS. I WOULD HAVE A FULL TANK OF GAS AND THE GAGE READS EMPTY. IN ADDITION ALL LIGHTS ON THE DASH BOARD GO ON. THE CAR HAD TO BE FLAT BEDDED MANY TIMES. I HAVE NO DOCUMENTATION BECAUSE THE CAR WAS ONCE AGAIN FLAT BEDDED INTO SERVICE CURRENTLY , AND ALL PAPERWORK IS IN THE CAR.
Additional Notes:
WHILE DRIVING ON A CITY STREET THE CAR JUST STOPS. I WOULD HAVE A FULL TANK OF GAS AND THE GAGE READS EMPTY. IN ADDITION ALL LIGHTS ON THE DASH BOARD GO ON. THE CAR HAD TO BE FLAT BEDDED MANY TIMES. I HAVE NO DOCUMENTATION BECAUSE THE CAR WAS ONCE AGAIN FLAT BEDDED INTO SERVICE CURRENTLY , AND ALL PAPERWORK IS IN THE CAR.
Mfg Campaign: 11399510
Recall Date: Mar 6, 2021
Jaguar Land Rover North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE CAR WAS PURCHASED ON 4/10/17 AND DESPITE IT BEING NEW, IT HAD ITS FAULTS. I HAD BROUGHT TO LAND ROVER ORLANDO AND A RANGE ROVER ENGINEER/SPECIALIST'S ATTENTION THAT THE CAR'S CONVENIENCE FEATURES ' ADAPT. CRUISE CNTL WITH QUEUE ASSIST AND INTELLIGENT (EMERGENCY BRAKING) - ALL OF WHICH, WERE AND UP TO THE ACCIDENT, NOT FUNCTIONING PROPERLY. ALTHOUGH THE LR DEALERSHIP AND/OR RR ENGINEER/SPECIALIST WERE REACHED OUT TO A FEW TIMES, DESPITE THE RR ENGINEER/SPECIALIST INSPECTING AND RUNNING DIAGNOSTICS, NO ONE WAS ABLE TO SUCCESSFULLY AND FULLY ADDRESS AND FULFILL MY CONCERNS. THE END RESULT WAS THAT I WAS TOLD TO FILE A COMPLAINT TO THE MANUFACTURER, WHICH I DID A FEW TIMES AND NEVER RECEIVED A FOLLOW UP. THE ACCIDENT TOOK PLACE ON 11/4/20 AT AROUND 8:15 AM. AFTER TURNING THE CAR ON AND PUTTING MY SEAT BELT ON, I SHIFTED THE CAR INTO REVERSE WITH MY FOOT STILL FIRMLY ON THE BRAKE AND SUDDENLY THE CAR'S RPM JUMPED ABRUPTLY, RESULTING IN ME REVERSING INTO A CAR BEHIND ME. HAVING JUST GOTTEN INTO AN ACCIDENT AND CALMLY ACKNOWLEDGING THE SITUATION, I PROCEEDED TO SHIFT THE CAR INTO DRIVE TO MOVE IT AND ALL OF A SUDDEN, AGAIN, THE RPM JUMPED ABRUPTLY, CAUSING THE CAR TO JUMP FORWARD, BACK TOWARDS THE DIRECTION I JUST CAME FROM, AND DESPITE TRYING TO CONTROL THE CAR AND SLOW IT DOWN, THE CAR UNCONTROLLABLY DROVE OVER THE CURB AND THROUGH A FENCE, PULLING THE FENCE OUT OF PLACE AND IT'S CONCRETE FOUNDATION OF ABOUT TWO FEET, AND WENT INTO HIGH SPEED AND FLEW ABOUT THIRTY TO FORTY FEET HORIZONTALLY UNTIL FINALLY COLLAPSING IN A DRY RETENTION POND ABOUT FIFTEEN FEET BELOW. SINCE I BOUGHT THIS CAR I HAVEN'T BEEN SATISFIED WITH THE SAFETY OF IT. IT IS WITHOUT DOUBT THAT I HAVE SUFFERED MEDICAL AND CAR DAMAGE DUE TO THIS INCIDENT. ADDITIONALLY, STILL TO THIS DAY, 11/18/20, I AM SUFFERING MEDICAL DAMAGES TO MY FACE, BACK, AND BODY AND MIND AS A WHOLE.
Corrective Action:
THE CAR WAS PURCHASED ON 4/10/17 AND DESPITE IT BEING NEW, IT HAD ITS FAULTS. I HAD BROUGHT TO LAND ROVER ORLANDO AND A RANGE ROVER ENGINEER/SPECIALIST'S ATTENTION THAT THE CAR'S CONVENIENCE FEATURES ' ADAPT. CRUISE CNTL WITH QUEUE ASSIST AND INTELLIGENT (EMERGENCY BRAKING) - ALL OF WHICH, WERE AND UP TO THE ACCIDENT, NOT FUNCTIONING PROPERLY. ALTHOUGH THE LR DEALERSHIP AND/OR RR ENGINEER/SPECIALIST WERE REACHED OUT TO A FEW TIMES, DESPITE THE RR ENGINEER/SPECIALIST INSPECTING AND RUNNING DIAGNOSTICS, NO ONE WAS ABLE TO SUCCESSFULLY AND FULLY ADDRESS AND FULFILL MY CONCERNS. THE END RESULT WAS THAT I WAS TOLD TO FILE A COMPLAINT TO THE MANUFACTURER, WHICH I DID A FEW TIMES AND NEVER RECEIVED A FOLLOW UP. THE ACCIDENT TOOK PLACE ON 11/4/20 AT AROUND 8:15 AM. AFTER TURNING THE CAR ON AND PUTTING MY SEAT BELT ON, I SHIFTED THE CAR INTO REVERSE WITH MY FOOT STILL FIRMLY ON THE BRAKE AND SUDDENLY THE CAR'S RPM JUMPED ABRUPTLY, RESULTING IN ME REVERSING INTO A CAR BEHIND ME. HAVING JUST GOTTEN INTO AN ACCIDENT AND CALMLY ACKNOWLEDGING THE SITUATION, I PROCEEDED TO SHIFT THE CAR INTO DRIVE TO MOVE IT AND ALL OF A SUDDEN, AGAIN, THE RPM JUMPED ABRUPTLY, CAUSING THE CAR TO JUMP FORWARD, BACK TOWARDS THE DIRECTION I JUST CAME FROM, AND DESPITE TRYING TO CONTROL THE CAR AND SLOW IT DOWN, THE CAR UNCONTROLLABLY DROVE OVER THE CURB AND THROUGH A FENCE, PULLING THE FENCE OUT OF PLACE AND IT'S CONCRETE FOUNDATION OF ABOUT TWO FEET, AND WENT INTO HIGH SPEED AND FLEW ABOUT THIRTY TO FORTY FEET HORIZONTALLY UNTIL FINALLY COLLAPSING IN A DRY RETENTION POND ABOUT FIFTEEN FEET BELOW. SINCE I BOUGHT THIS CAR I HAVEN'T BEEN SATISFIED WITH THE SAFETY OF IT. IT IS WITHOUT DOUBT THAT I HAVE SUFFERED MEDICAL AND CAR DAMAGE DUE TO THIS INCIDENT. ADDITIONALLY, STILL TO THIS DAY, 11/18/20, I AM SUFFERING MEDICAL DAMAGES TO MY FACE, BACK, AND BODY AND MIND AS A WHOLE.
Additional Notes:
THE CAR WAS PURCHASED ON 4/10/17 AND DESPITE IT BEING NEW, IT HAD ITS FAULTS. I HAD BROUGHT TO LAND ROVER ORLANDO AND A RANGE ROVER ENGINEER/SPECIALIST'S ATTENTION THAT THE CAR'S CONVENIENCE FEATURES ' ADAPT. CRUISE CNTL WITH QUEUE ASSIST AND INTELLIGENT (EMERGENCY BRAKING) - ALL OF WHICH, WERE AND UP TO THE ACCIDENT, NOT FUNCTIONING PROPERLY. ALTHOUGH THE LR DEALERSHIP AND/OR RR ENGINEER/SPECIALIST WERE REACHED OUT TO A FEW TIMES, DESPITE THE RR ENGINEER/SPECIALIST INSPECTING AND RUNNING DIAGNOSTICS, NO ONE WAS ABLE TO SUCCESSFULLY AND FULLY ADDRESS AND FULFILL MY CONCERNS. THE END RESULT WAS THAT I WAS TOLD TO FILE A COMPLAINT TO THE MANUFACTURER, WHICH I DID A FEW TIMES AND NEVER RECEIVED A FOLLOW UP. THE ACCIDENT TOOK PLACE ON 11/4/20 AT AROUND 8:15 AM. AFTER TURNING THE CAR ON AND PUTTING MY SEAT BELT ON, I SHIFTED THE CAR INTO REVERSE WITH MY FOOT STILL FIRMLY ON THE BRAKE AND SUDDENLY THE CAR'S RPM JUMPED ABRUPTLY, RESULTING IN ME REVERSING INTO A CAR BEHIND ME. HAVING JUST GOTTEN INTO AN ACCIDENT AND CALMLY ACKNOWLEDGING THE SITUATION, I PROCEEDED TO SHIFT THE CAR INTO DRIVE TO MOVE IT AND ALL OF A SUDDEN, AGAIN, THE RPM JUMPED ABRUPTLY, CAUSING THE CAR TO JUMP FORWARD, BACK TOWARDS THE DIRECTION I JUST CAME FROM, AND DESPITE TRYING TO CONTROL THE CAR AND SLOW IT DOWN, THE CAR UNCONTROLLABLY DROVE OVER THE CURB AND THROUGH A FENCE, PULLING THE FENCE OUT OF PLACE AND IT'S CONCRETE FOUNDATION OF ABOUT TWO FEET, AND WENT INTO HIGH SPEED AND FLEW ABOUT THIRTY TO FORTY FEET HORIZONTALLY UNTIL FINALLY COLLAPSING IN A DRY RETENTION POND ABOUT FIFTEEN FEET BELOW. SINCE I BOUGHT THIS CAR I HAVEN'T BEEN SATISFIED WITH THE SAFETY OF IT. IT IS WITHOUT DOUBT THAT I HAVE SUFFERED MEDICAL AND CAR DAMAGE DUE TO THIS INCIDENT. ADDITIONALLY, STILL TO THIS DAY, 11/18/20, I AM SUFFERING MEDICAL DAMAGES TO MY FACE, BACK, AND BODY AND MIND AS A WHOLE.
Mfg Campaign: 11375241
Recall Date: Nov 18, 2020
Jaguar Land Rover North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
THE CAR WAS PURCHASED ON 4/10/17 AND DESPITE IT BEING NEW, IT HAD ITS FAULTS. I HAD BROUGHT TO LAND ROVER ORLANDO AND A RANGE ROVER ENGINEER/SPECIALIST'S ATTENTION THAT THE CAR'S CONVENIENCE FEATURES ' ADAPT. CRUISE CNTL WITH QUEUE ASSIST AND INTELLIGENT (EMERGENCY BRAKING) - ALL OF WHICH, WERE AND UP TO THE ACCIDENT, NOT FUNCTIONING PROPERLY. ALTHOUGH THE LR DEALERSHIP AND/OR RR ENGINEER/SPECIALIST WERE REACHED OUT TO A FEW TIMES, DESPITE THE RR ENGINEER/SPECIALIST INSPECTING AND RUNNING DIAGNOSTICS, NO ONE WAS ABLE TO SUCCESSFULLY AND FULLY ADDRESS AND FULFILL MY CONCERNS. THE END RESULT WAS THAT I WAS TOLD TO FILE A COMPLAINT TO THE MANUFACTURER, WHICH I DID A FEW TIMES AND NEVER RECEIVED A FOLLOW UP. THE ACCIDENT TOOK PLACE ON 11/4/20 AT AROUND 8:15 AM. AFTER TURNING THE CAR ON AND PUTTING MY SEAT BELT ON, I SHIFTED THE CAR INTO REVERSE WITH MY FOOT STILL FIRMLY ON THE BRAKE AND SUDDENLY THE CAR'S RPM JUMPED ABRUPTLY, RESULTING IN ME REVERSING INTO A CAR BEHIND ME. HAVING JUST GOTTEN INTO AN ACCIDENT AND CALMLY ACKNOWLEDGING THE SITUATION, I PROCEEDED TO SHIFT THE CAR INTO DRIVE TO MOVE IT AND ALL OF A SUDDEN, AGAIN, THE RPM JUMPED ABRUPTLY, CAUSING THE CAR TO JUMP FORWARD, BACK TOWARDS THE DIRECTION I JUST CAME FROM, AND DESPITE TRYING TO CONTROL THE CAR AND SLOW IT DOWN, THE CAR UNCONTROLLABLY DROVE OVER THE CURB AND THROUGH A FENCE, PULLING THE FENCE OUT OF PLACE AND IT'S CONCRETE FOUNDATION OF ABOUT TWO FEET, AND WENT INTO HIGH SPEED AND FLEW ABOUT THIRTY TO FORTY FEET HORIZONTALLY UNTIL FINALLY COLLAPSING IN A DRY RETENTION POND ABOUT FIFTEEN FEET BELOW. SINCE I BOUGHT THIS CAR I HAVEN'T BEEN SATISFIED WITH THE SAFETY OF IT. IT IS WITHOUT DOUBT THAT I HAVE SUFFERED MEDICAL AND CAR DAMAGE DUE TO THIS INCIDENT. ADDITIONALLY, STILL TO THIS DAY, 11/18/20, I AM SUFFERING MEDICAL DAMAGES TO MY FACE, BACK, AND BODY AND MIND AS A WHOLE.
Corrective Action:
THE CAR WAS PURCHASED ON 4/10/17 AND DESPITE IT BEING NEW, IT HAD ITS FAULTS. I HAD BROUGHT TO LAND ROVER ORLANDO AND A RANGE ROVER ENGINEER/SPECIALIST'S ATTENTION THAT THE CAR'S CONVENIENCE FEATURES ' ADAPT. CRUISE CNTL WITH QUEUE ASSIST AND INTELLIGENT (EMERGENCY BRAKING) - ALL OF WHICH, WERE AND UP TO THE ACCIDENT, NOT FUNCTIONING PROPERLY. ALTHOUGH THE LR DEALERSHIP AND/OR RR ENGINEER/SPECIALIST WERE REACHED OUT TO A FEW TIMES, DESPITE THE RR ENGINEER/SPECIALIST INSPECTING AND RUNNING DIAGNOSTICS, NO ONE WAS ABLE TO SUCCESSFULLY AND FULLY ADDRESS AND FULFILL MY CONCERNS. THE END RESULT WAS THAT I WAS TOLD TO FILE A COMPLAINT TO THE MANUFACTURER, WHICH I DID A FEW TIMES AND NEVER RECEIVED A FOLLOW UP. THE ACCIDENT TOOK PLACE ON 11/4/20 AT AROUND 8:15 AM. AFTER TURNING THE CAR ON AND PUTTING MY SEAT BELT ON, I SHIFTED THE CAR INTO REVERSE WITH MY FOOT STILL FIRMLY ON THE BRAKE AND SUDDENLY THE CAR'S RPM JUMPED ABRUPTLY, RESULTING IN ME REVERSING INTO A CAR BEHIND ME. HAVING JUST GOTTEN INTO AN ACCIDENT AND CALMLY ACKNOWLEDGING THE SITUATION, I PROCEEDED TO SHIFT THE CAR INTO DRIVE TO MOVE IT AND ALL OF A SUDDEN, AGAIN, THE RPM JUMPED ABRUPTLY, CAUSING THE CAR TO JUMP FORWARD, BACK TOWARDS THE DIRECTION I JUST CAME FROM, AND DESPITE TRYING TO CONTROL THE CAR AND SLOW IT DOWN, THE CAR UNCONTROLLABLY DROVE OVER THE CURB AND THROUGH A FENCE, PULLING THE FENCE OUT OF PLACE AND IT'S CONCRETE FOUNDATION OF ABOUT TWO FEET, AND WENT INTO HIGH SPEED AND FLEW ABOUT THIRTY TO FORTY FEET HORIZONTALLY UNTIL FINALLY COLLAPSING IN A DRY RETENTION POND ABOUT FIFTEEN FEET BELOW. SINCE I BOUGHT THIS CAR I HAVEN'T BEEN SATISFIED WITH THE SAFETY OF IT. IT IS WITHOUT DOUBT THAT I HAVE SUFFERED MEDICAL AND CAR DAMAGE DUE TO THIS INCIDENT. ADDITIONALLY, STILL TO THIS DAY, 11/18/20, I AM SUFFERING MEDICAL DAMAGES TO MY FACE, BACK, AND BODY AND MIND AS A WHOLE.
Additional Notes:
THE CAR WAS PURCHASED ON 4/10/17 AND DESPITE IT BEING NEW, IT HAD ITS FAULTS. I HAD BROUGHT TO LAND ROVER ORLANDO AND A RANGE ROVER ENGINEER/SPECIALIST'S ATTENTION THAT THE CAR'S CONVENIENCE FEATURES ' ADAPT. CRUISE CNTL WITH QUEUE ASSIST AND INTELLIGENT (EMERGENCY BRAKING) - ALL OF WHICH, WERE AND UP TO THE ACCIDENT, NOT FUNCTIONING PROPERLY. ALTHOUGH THE LR DEALERSHIP AND/OR RR ENGINEER/SPECIALIST WERE REACHED OUT TO A FEW TIMES, DESPITE THE RR ENGINEER/SPECIALIST INSPECTING AND RUNNING DIAGNOSTICS, NO ONE WAS ABLE TO SUCCESSFULLY AND FULLY ADDRESS AND FULFILL MY CONCERNS. THE END RESULT WAS THAT I WAS TOLD TO FILE A COMPLAINT TO THE MANUFACTURER, WHICH I DID A FEW TIMES AND NEVER RECEIVED A FOLLOW UP. THE ACCIDENT TOOK PLACE ON 11/4/20 AT AROUND 8:15 AM. AFTER TURNING THE CAR ON AND PUTTING MY SEAT BELT ON, I SHIFTED THE CAR INTO REVERSE WITH MY FOOT STILL FIRMLY ON THE BRAKE AND SUDDENLY THE CAR'S RPM JUMPED ABRUPTLY, RESULTING IN ME REVERSING INTO A CAR BEHIND ME. HAVING JUST GOTTEN INTO AN ACCIDENT AND CALMLY ACKNOWLEDGING THE SITUATION, I PROCEEDED TO SHIFT THE CAR INTO DRIVE TO MOVE IT AND ALL OF A SUDDEN, AGAIN, THE RPM JUMPED ABRUPTLY, CAUSING THE CAR TO JUMP FORWARD, BACK TOWARDS THE DIRECTION I JUST CAME FROM, AND DESPITE TRYING TO CONTROL THE CAR AND SLOW IT DOWN, THE CAR UNCONTROLLABLY DROVE OVER THE CURB AND THROUGH A FENCE, PULLING THE FENCE OUT OF PLACE AND IT'S CONCRETE FOUNDATION OF ABOUT TWO FEET, AND WENT INTO HIGH SPEED AND FLEW ABOUT THIRTY TO FORTY FEET HORIZONTALLY UNTIL FINALLY COLLAPSING IN A DRY RETENTION POND ABOUT FIFTEEN FEET BELOW. SINCE I BOUGHT THIS CAR I HAVEN'T BEEN SATISFIED WITH THE SAFETY OF IT. IT IS WITHOUT DOUBT THAT I HAVE SUFFERED MEDICAL AND CAR DAMAGE DUE TO THIS INCIDENT. ADDITIONALLY, STILL TO THIS DAY, 11/18/20, I AM SUFFERING MEDICAL DAMAGES TO MY FACE, BACK, AND BODY AND MIND AS A WHOLE.
Mfg Campaign: 11375241
Recall Date: Nov 18, 2020
Jaguar Land Rover North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
THE CAR WAS PURCHASED ON 4/10/17 AND DESPITE IT BEING NEW, IT HAD ITS FAULTS. I HAD BROUGHT TO LAND ROVER ORLANDO AND A RANGE ROVER ENGINEER/SPECIALIST'S ATTENTION THAT THE CAR'S CONVENIENCE FEATURES ' ADAPT. CRUISE CNTL WITH QUEUE ASSIST AND INTELLIGENT (EMERGENCY BRAKING) - ALL OF WHICH, WERE AND UP TO THE ACCIDENT, NOT FUNCTIONING PROPERLY. ALTHOUGH THE LR DEALERSHIP AND/OR RR ENGINEER/SPECIALIST WERE REACHED OUT TO A FEW TIMES, DESPITE THE RR ENGINEER/SPECIALIST INSPECTING AND RUNNING DIAGNOSTICS, NO ONE WAS ABLE TO SUCCESSFULLY AND FULLY ADDRESS AND FULFILL MY CONCERNS. THE END RESULT WAS THAT I WAS TOLD TO FILE A COMPLAINT TO THE MANUFACTURER, WHICH I DID A FEW TIMES AND NEVER RECEIVED A FOLLOW UP. THE ACCIDENT TOOK PLACE ON 11/4/20 AT AROUND 8:15 AM. AFTER TURNING THE CAR ON AND PUTTING MY SEAT BELT ON, I SHIFTED THE CAR INTO REVERSE WITH MY FOOT STILL FIRMLY ON THE BRAKE AND SUDDENLY THE CAR'S RPM JUMPED ABRUPTLY, RESULTING IN ME REVERSING INTO A CAR BEHIND ME. HAVING JUST GOTTEN INTO AN ACCIDENT AND CALMLY ACKNOWLEDGING THE SITUATION, I PROCEEDED TO SHIFT THE CAR INTO DRIVE TO MOVE IT AND ALL OF A SUDDEN, AGAIN, THE RPM JUMPED ABRUPTLY, CAUSING THE CAR TO JUMP FORWARD, BACK TOWARDS THE DIRECTION I JUST CAME FROM, AND DESPITE TRYING TO CONTROL THE CAR AND SLOW IT DOWN, THE CAR UNCONTROLLABLY DROVE OVER THE CURB AND THROUGH A FENCE, PULLING THE FENCE OUT OF PLACE AND IT'S CONCRETE FOUNDATION OF ABOUT TWO FEET, AND WENT INTO HIGH SPEED AND FLEW ABOUT THIRTY TO FORTY FEET HORIZONTALLY UNTIL FINALLY COLLAPSING IN A DRY RETENTION POND ABOUT FIFTEEN FEET BELOW. SINCE I BOUGHT THIS CAR I HAVEN'T BEEN SATISFIED WITH THE SAFETY OF IT. IT IS WITHOUT DOUBT THAT I HAVE SUFFERED MEDICAL AND CAR DAMAGE DUE TO THIS INCIDENT. ADDITIONALLY, STILL TO THIS DAY, 11/18/20, I AM SUFFERING MEDICAL DAMAGES TO MY FACE, BACK, AND BODY AND MIND AS A WHOLE.
Corrective Action:
THE CAR WAS PURCHASED ON 4/10/17 AND DESPITE IT BEING NEW, IT HAD ITS FAULTS. I HAD BROUGHT TO LAND ROVER ORLANDO AND A RANGE ROVER ENGINEER/SPECIALIST'S ATTENTION THAT THE CAR'S CONVENIENCE FEATURES ' ADAPT. CRUISE CNTL WITH QUEUE ASSIST AND INTELLIGENT (EMERGENCY BRAKING) - ALL OF WHICH, WERE AND UP TO THE ACCIDENT, NOT FUNCTIONING PROPERLY. ALTHOUGH THE LR DEALERSHIP AND/OR RR ENGINEER/SPECIALIST WERE REACHED OUT TO A FEW TIMES, DESPITE THE RR ENGINEER/SPECIALIST INSPECTING AND RUNNING DIAGNOSTICS, NO ONE WAS ABLE TO SUCCESSFULLY AND FULLY ADDRESS AND FULFILL MY CONCERNS. THE END RESULT WAS THAT I WAS TOLD TO FILE A COMPLAINT TO THE MANUFACTURER, WHICH I DID A FEW TIMES AND NEVER RECEIVED A FOLLOW UP. THE ACCIDENT TOOK PLACE ON 11/4/20 AT AROUND 8:15 AM. AFTER TURNING THE CAR ON AND PUTTING MY SEAT BELT ON, I SHIFTED THE CAR INTO REVERSE WITH MY FOOT STILL FIRMLY ON THE BRAKE AND SUDDENLY THE CAR'S RPM JUMPED ABRUPTLY, RESULTING IN ME REVERSING INTO A CAR BEHIND ME. HAVING JUST GOTTEN INTO AN ACCIDENT AND CALMLY ACKNOWLEDGING THE SITUATION, I PROCEEDED TO SHIFT THE CAR INTO DRIVE TO MOVE IT AND ALL OF A SUDDEN, AGAIN, THE RPM JUMPED ABRUPTLY, CAUSING THE CAR TO JUMP FORWARD, BACK TOWARDS THE DIRECTION I JUST CAME FROM, AND DESPITE TRYING TO CONTROL THE CAR AND SLOW IT DOWN, THE CAR UNCONTROLLABLY DROVE OVER THE CURB AND THROUGH A FENCE, PULLING THE FENCE OUT OF PLACE AND IT'S CONCRETE FOUNDATION OF ABOUT TWO FEET, AND WENT INTO HIGH SPEED AND FLEW ABOUT THIRTY TO FORTY FEET HORIZONTALLY UNTIL FINALLY COLLAPSING IN A DRY RETENTION POND ABOUT FIFTEEN FEET BELOW. SINCE I BOUGHT THIS CAR I HAVEN'T BEEN SATISFIED WITH THE SAFETY OF IT. IT IS WITHOUT DOUBT THAT I HAVE SUFFERED MEDICAL AND CAR DAMAGE DUE TO THIS INCIDENT. ADDITIONALLY, STILL TO THIS DAY, 11/18/20, I AM SUFFERING MEDICAL DAMAGES TO MY FACE, BACK, AND BODY AND MIND AS A WHOLE.
Additional Notes:
THE CAR WAS PURCHASED ON 4/10/17 AND DESPITE IT BEING NEW, IT HAD ITS FAULTS. I HAD BROUGHT TO LAND ROVER ORLANDO AND A RANGE ROVER ENGINEER/SPECIALIST'S ATTENTION THAT THE CAR'S CONVENIENCE FEATURES ' ADAPT. CRUISE CNTL WITH QUEUE ASSIST AND INTELLIGENT (EMERGENCY BRAKING) - ALL OF WHICH, WERE AND UP TO THE ACCIDENT, NOT FUNCTIONING PROPERLY. ALTHOUGH THE LR DEALERSHIP AND/OR RR ENGINEER/SPECIALIST WERE REACHED OUT TO A FEW TIMES, DESPITE THE RR ENGINEER/SPECIALIST INSPECTING AND RUNNING DIAGNOSTICS, NO ONE WAS ABLE TO SUCCESSFULLY AND FULLY ADDRESS AND FULFILL MY CONCERNS. THE END RESULT WAS THAT I WAS TOLD TO FILE A COMPLAINT TO THE MANUFACTURER, WHICH I DID A FEW TIMES AND NEVER RECEIVED A FOLLOW UP. THE ACCIDENT TOOK PLACE ON 11/4/20 AT AROUND 8:15 AM. AFTER TURNING THE CAR ON AND PUTTING MY SEAT BELT ON, I SHIFTED THE CAR INTO REVERSE WITH MY FOOT STILL FIRMLY ON THE BRAKE AND SUDDENLY THE CAR'S RPM JUMPED ABRUPTLY, RESULTING IN ME REVERSING INTO A CAR BEHIND ME. HAVING JUST GOTTEN INTO AN ACCIDENT AND CALMLY ACKNOWLEDGING THE SITUATION, I PROCEEDED TO SHIFT THE CAR INTO DRIVE TO MOVE IT AND ALL OF A SUDDEN, AGAIN, THE RPM JUMPED ABRUPTLY, CAUSING THE CAR TO JUMP FORWARD, BACK TOWARDS THE DIRECTION I JUST CAME FROM, AND DESPITE TRYING TO CONTROL THE CAR AND SLOW IT DOWN, THE CAR UNCONTROLLABLY DROVE OVER THE CURB AND THROUGH A FENCE, PULLING THE FENCE OUT OF PLACE AND IT'S CONCRETE FOUNDATION OF ABOUT TWO FEET, AND WENT INTO HIGH SPEED AND FLEW ABOUT THIRTY TO FORTY FEET HORIZONTALLY UNTIL FINALLY COLLAPSING IN A DRY RETENTION POND ABOUT FIFTEEN FEET BELOW. SINCE I BOUGHT THIS CAR I HAVEN'T BEEN SATISFIED WITH THE SAFETY OF IT. IT IS WITHOUT DOUBT THAT I HAVE SUFFERED MEDICAL AND CAR DAMAGE DUE TO THIS INCIDENT. ADDITIONALLY, STILL TO THIS DAY, 11/18/20, I AM SUFFERING MEDICAL DAMAGES TO MY FACE, BACK, AND BODY AND MIND AS A WHOLE.
Mfg Campaign: 11375241
Recall Date: Nov 18, 2020
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNED A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE UNINTENTIONALLY SHUT OFF WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE AND A GUARDRAIL. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES PRIOR TO THE CRASH; HOWEVER, THE VEHICLE TURNED BACK ON AND WAS FUNCTIONING NORMALLY. THE PASSENGER SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL VEHICLE HOLDING YARD AND THEN TOWED TO LAND ROVER EDISON (920 US-1, EDISON, NJ 08817, (732) 205-9000) WHERE THE CONTACT STATED THAT THEY DOWNLOADED THE BRAIN WITH NO FURTHER ASSISTANCE. THE VEHICLE WAS CURRENTLY IN THE INSURANCE COMPANY'S POSSESSION WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES MULTIPLE TIMES, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 29,256. *BF*JB
Corrective Action:
TL* THE CONTACT OWNED A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE UNINTENTIONALLY SHUT OFF WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE AND A GUARDRAIL. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES PRIOR TO THE CRASH; HOWEVER, THE VEHICLE TURNED BACK ON AND WAS FUNCTIONING NORMALLY. THE PASSENGER SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL VEHICLE HOLDING YARD AND THEN TOWED TO LAND ROVER EDISON (920 US-1, EDISON, NJ 08817, (732) 205-9000) WHERE THE CONTACT STATED THAT THEY DOWNLOADED THE BRAIN WITH NO FURTHER ASSISTANCE. THE VEHICLE WAS CURRENTLY IN THE INSURANCE COMPANY'S POSSESSION WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES MULTIPLE TIMES, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 29,256. *BF*JB
Additional Notes:
TL* THE CONTACT OWNED A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE UNINTENTIONALLY SHUT OFF WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE AND A GUARDRAIL. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES PRIOR TO THE CRASH; HOWEVER, THE VEHICLE TURNED BACK ON AND WAS FUNCTIONING NORMALLY. THE PASSENGER SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL VEHICLE HOLDING YARD AND THEN TOWED TO LAND ROVER EDISON (920 US-1, EDISON, NJ 08817, (732) 205-9000) WHERE THE CONTACT STATED THAT THEY DOWNLOADED THE BRAIN WITH NO FURTHER ASSISTANCE. THE VEHICLE WAS CURRENTLY IN THE INSURANCE COMPANY'S POSSESSION WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES MULTIPLE TIMES, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 29,256. *BF*JB
Mfg Campaign: 11282499
Recall Date: Nov 26, 2019
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE HAS SEVERAL ELECTRICAL PROBLEMS. THE BOARD WILL GO BLACK SCREEN WHILE DRIVING. I TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM, AND THEY TOLD ME THAT THEY WILL CONTACT ME WITH A SOFTWARE UPDATE. IT NEVER HAPPENED. I DONT HAVE TIME TO TAKE A CAR TO THE DEALER EVERY WEEK. IT IS A NEW CAR. I LEASED IT ON SEP. IT WOULD INDICATE MALFUNCTION ENGINE LIGHT LAST TIME. THE VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I WOULD START THE ENGINE AND WOULD NOT SHIFT GEAR. I HAD TO DRIVE THE VEHICLE MANNUALLY AT 5 MILES PER HOUR TO MY HOUSE. THE TOW TRUCK TOOK MY CAR 2 WEEKS AGO TO THE DEALER. THE CAR IS UNDER REPAIRS. NO LUCK AS TO WHAT IS GOING ON. TODAY THEY CALLED THAT ARE CHANGING THE FUEL PUMP. WAITING FOR THE PART AND AFTER INSTALLATION THEY SEE IF THE PROBLEMS ARE RESOLVED
Corrective Action:
VEHICLE HAS SEVERAL ELECTRICAL PROBLEMS. THE BOARD WILL GO BLACK SCREEN WHILE DRIVING. I TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM, AND THEY TOLD ME THAT THEY WILL CONTACT ME WITH A SOFTWARE UPDATE. IT NEVER HAPPENED. I DONT HAVE TIME TO TAKE A CAR TO THE DEALER EVERY WEEK. IT IS A NEW CAR. I LEASED IT ON SEP. IT WOULD INDICATE MALFUNCTION ENGINE LIGHT LAST TIME. THE VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I WOULD START THE ENGINE AND WOULD NOT SHIFT GEAR. I HAD TO DRIVE THE VEHICLE MANNUALLY AT 5 MILES PER HOUR TO MY HOUSE. THE TOW TRUCK TOOK MY CAR 2 WEEKS AGO TO THE DEALER. THE CAR IS UNDER REPAIRS. NO LUCK AS TO WHAT IS GOING ON. TODAY THEY CALLED THAT ARE CHANGING THE FUEL PUMP. WAITING FOR THE PART AND AFTER INSTALLATION THEY SEE IF THE PROBLEMS ARE RESOLVED
Additional Notes:
VEHICLE HAS SEVERAL ELECTRICAL PROBLEMS. THE BOARD WILL GO BLACK SCREEN WHILE DRIVING. I TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM, AND THEY TOLD ME THAT THEY WILL CONTACT ME WITH A SOFTWARE UPDATE. IT NEVER HAPPENED. I DONT HAVE TIME TO TAKE A CAR TO THE DEALER EVERY WEEK. IT IS A NEW CAR. I LEASED IT ON SEP. IT WOULD INDICATE MALFUNCTION ENGINE LIGHT LAST TIME. THE VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I WOULD START THE ENGINE AND WOULD NOT SHIFT GEAR. I HAD TO DRIVE THE VEHICLE MANNUALLY AT 5 MILES PER HOUR TO MY HOUSE. THE TOW TRUCK TOOK MY CAR 2 WEEKS AGO TO THE DEALER. THE CAR IS UNDER REPAIRS. NO LUCK AS TO WHAT IS GOING ON. TODAY THEY CALLED THAT ARE CHANGING THE FUEL PUMP. WAITING FOR THE PART AND AFTER INSTALLATION THEY SEE IF THE PROBLEMS ARE RESOLVED
Mfg Campaign: 11081378
Recall Date: Mar 26, 2018
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
VEHICLE HAS SEVERAL ELECTRICAL PROBLEMS. THE BOARD WILL GO BLACK SCREEN WHILE DRIVING. I TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM, AND THEY TOLD ME THAT THEY WILL CONTACT ME WITH A SOFTWARE UPDATE. IT NEVER HAPPENED. I DONT HAVE TIME TO TAKE A CAR TO THE DEALER EVERY WEEK. IT IS A NEW CAR. I LEASED IT ON SEP. IT WOULD INDICATE MALFUNCTION ENGINE LIGHT LAST TIME. THE VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I WOULD START THE ENGINE AND WOULD NOT SHIFT GEAR. I HAD TO DRIVE THE VEHICLE MANNUALLY AT 5 MILES PER HOUR TO MY HOUSE. THE TOW TRUCK TOOK MY CAR 2 WEEKS AGO TO THE DEALER. THE CAR IS UNDER REPAIRS. NO LUCK AS TO WHAT IS GOING ON. TODAY THEY CALLED THAT ARE CHANGING THE FUEL PUMP. WAITING FOR THE PART AND AFTER INSTALLATION THEY SEE IF THE PROBLEMS ARE RESOLVED
Corrective Action:
VEHICLE HAS SEVERAL ELECTRICAL PROBLEMS. THE BOARD WILL GO BLACK SCREEN WHILE DRIVING. I TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM, AND THEY TOLD ME THAT THEY WILL CONTACT ME WITH A SOFTWARE UPDATE. IT NEVER HAPPENED. I DONT HAVE TIME TO TAKE A CAR TO THE DEALER EVERY WEEK. IT IS A NEW CAR. I LEASED IT ON SEP. IT WOULD INDICATE MALFUNCTION ENGINE LIGHT LAST TIME. THE VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I WOULD START THE ENGINE AND WOULD NOT SHIFT GEAR. I HAD TO DRIVE THE VEHICLE MANNUALLY AT 5 MILES PER HOUR TO MY HOUSE. THE TOW TRUCK TOOK MY CAR 2 WEEKS AGO TO THE DEALER. THE CAR IS UNDER REPAIRS. NO LUCK AS TO WHAT IS GOING ON. TODAY THEY CALLED THAT ARE CHANGING THE FUEL PUMP. WAITING FOR THE PART AND AFTER INSTALLATION THEY SEE IF THE PROBLEMS ARE RESOLVED
Additional Notes:
VEHICLE HAS SEVERAL ELECTRICAL PROBLEMS. THE BOARD WILL GO BLACK SCREEN WHILE DRIVING. I TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM, AND THEY TOLD ME THAT THEY WILL CONTACT ME WITH A SOFTWARE UPDATE. IT NEVER HAPPENED. I DONT HAVE TIME TO TAKE A CAR TO THE DEALER EVERY WEEK. IT IS A NEW CAR. I LEASED IT ON SEP. IT WOULD INDICATE MALFUNCTION ENGINE LIGHT LAST TIME. THE VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I WOULD START THE ENGINE AND WOULD NOT SHIFT GEAR. I HAD TO DRIVE THE VEHICLE MANNUALLY AT 5 MILES PER HOUR TO MY HOUSE. THE TOW TRUCK TOOK MY CAR 2 WEEKS AGO TO THE DEALER. THE CAR IS UNDER REPAIRS. NO LUCK AS TO WHAT IS GOING ON. TODAY THEY CALLED THAT ARE CHANGING THE FUEL PUMP. WAITING FOR THE PART AND AFTER INSTALLATION THEY SEE IF THE PROBLEMS ARE RESOLVED
Mfg Campaign: 11081378
Recall Date: Mar 26, 2018
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VEHICLE HAS SEVERAL ELECTRICAL PROBLEMS. THE BOARD WILL GO BLACK SCREEN WHILE DRIVING. I TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM, AND THEY TOLD ME THAT THEY WILL CONTACT ME WITH A SOFTWARE UPDATE. IT NEVER HAPPENED. I DONT HAVE TIME TO TAKE A CAR TO THE DEALER EVERY WEEK. IT IS A NEW CAR. I LEASED IT ON SEP. IT WOULD INDICATE MALFUNCTION ENGINE LIGHT LAST TIME. THE VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I WOULD START THE ENGINE AND WOULD NOT SHIFT GEAR. I HAD TO DRIVE THE VEHICLE MANNUALLY AT 5 MILES PER HOUR TO MY HOUSE. THE TOW TRUCK TOOK MY CAR 2 WEEKS AGO TO THE DEALER. THE CAR IS UNDER REPAIRS. NO LUCK AS TO WHAT IS GOING ON. TODAY THEY CALLED THAT ARE CHANGING THE FUEL PUMP. WAITING FOR THE PART AND AFTER INSTALLATION THEY SEE IF THE PROBLEMS ARE RESOLVED
Corrective Action:
VEHICLE HAS SEVERAL ELECTRICAL PROBLEMS. THE BOARD WILL GO BLACK SCREEN WHILE DRIVING. I TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM, AND THEY TOLD ME THAT THEY WILL CONTACT ME WITH A SOFTWARE UPDATE. IT NEVER HAPPENED. I DONT HAVE TIME TO TAKE A CAR TO THE DEALER EVERY WEEK. IT IS A NEW CAR. I LEASED IT ON SEP. IT WOULD INDICATE MALFUNCTION ENGINE LIGHT LAST TIME. THE VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I WOULD START THE ENGINE AND WOULD NOT SHIFT GEAR. I HAD TO DRIVE THE VEHICLE MANNUALLY AT 5 MILES PER HOUR TO MY HOUSE. THE TOW TRUCK TOOK MY CAR 2 WEEKS AGO TO THE DEALER. THE CAR IS UNDER REPAIRS. NO LUCK AS TO WHAT IS GOING ON. TODAY THEY CALLED THAT ARE CHANGING THE FUEL PUMP. WAITING FOR THE PART AND AFTER INSTALLATION THEY SEE IF THE PROBLEMS ARE RESOLVED
Additional Notes:
VEHICLE HAS SEVERAL ELECTRICAL PROBLEMS. THE BOARD WILL GO BLACK SCREEN WHILE DRIVING. I TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM, AND THEY TOLD ME THAT THEY WILL CONTACT ME WITH A SOFTWARE UPDATE. IT NEVER HAPPENED. I DONT HAVE TIME TO TAKE A CAR TO THE DEALER EVERY WEEK. IT IS A NEW CAR. I LEASED IT ON SEP. IT WOULD INDICATE MALFUNCTION ENGINE LIGHT LAST TIME. THE VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I WOULD START THE ENGINE AND WOULD NOT SHIFT GEAR. I HAD TO DRIVE THE VEHICLE MANNUALLY AT 5 MILES PER HOUR TO MY HOUSE. THE TOW TRUCK TOOK MY CAR 2 WEEKS AGO TO THE DEALER. THE CAR IS UNDER REPAIRS. NO LUCK AS TO WHAT IS GOING ON. TODAY THEY CALLED THAT ARE CHANGING THE FUEL PUMP. WAITING FOR THE PART AND AFTER INSTALLATION THEY SEE IF THE PROBLEMS ARE RESOLVED
Mfg Campaign: 11081378
Recall Date: Mar 26, 2018
Jaguar Land Rover North America, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL PHYSICALLY SEPARATED FROM THE STEERING COLUMN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (RANGE ROVER OF COLUMBIA, 803-227-4528) WERE BOTH NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL PHYSICALLY SEPARATED FROM THE STEERING COLUMN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (RANGE ROVER OF COLUMBIA, 803-227-4528) WERE BOTH NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL PHYSICALLY SEPARATED FROM THE STEERING COLUMN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (RANGE ROVER OF COLUMBIA, 803-227-4528) WERE BOTH NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11067077
Recall Date: Feb 5, 2018
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST ACCELERATION AND THEN STALLED. A MESSAGE OF "ZERO GAS" ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE THE SAME DAY, YET THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO THE DEALER (LAND ROVER OF HUNTINGTON IN HUNTINGTON NEW YORK) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST ACCELERATION AND THEN STALLED. A MESSAGE OF "ZERO GAS" ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE THE SAME DAY, YET THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO THE DEALER (LAND ROVER OF HUNTINGTON IN HUNTINGTON NEW YORK) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST ACCELERATION AND THEN STALLED. A MESSAGE OF "ZERO GAS" ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE THE SAME DAY, YET THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO THE DEALER (LAND ROVER OF HUNTINGTON IN HUNTINGTON NEW YORK) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Mfg Campaign: 11033084
Recall Date: Oct 12, 2017
Jaguar Land Rover North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I PURCHASED A 2017 RANGE ROVER SPORT HSE IN MAY 2017. IN JULY 2017, WE HAD A SEVERE STORM AND I NOTICED THAT I HAD LEAKING INSIDE MY BACK PASSENGER SIDE DOOR. I RETURNED MY VEHICLE TO THE DEALERSHIP AND IT SAID THAT THERE IS NOTHING THEY CAN DO TO FIX THE PROBLEM BECAUSE IT IS DUE TO THE DESIGN OF THE VEHICLE. THE DEALER TOLD ME TO LET DIRT BUILD UP ON MY CAR AND MAYBE THE DIRT PARTICLE WOULD DIVERT THE WATER THE OTHER DAY, I WAS WASHING MY VEHICLE AND WHEN I HOSED THE BACK DOOR AREA IN ADDITION TO WATER GETTING INSIDE MY VEHICLE AGAIN, IT ALSO CAUSED MY DOOR TO CONTINUOUSLY LOCK AND UNLOCK. IT WAS AS IF HOSING MY CAR WAS CAUSING AN ELECTRICAL SHORTAGE. I WAS AFRAID MY VEHICLE WAS GOING TO CATCH ON FIRE. I CONTACTED RANGE ROVER OF NORTH AMERICA IN ADDITION TO THE DEALERSHIP AND RANGE ROVER, NORTH AMERICA TOLD ME THEY WOULD NOT DO ANYTHING TO REPAIR MY VEHICLE.
Corrective Action:
I PURCHASED A 2017 RANGE ROVER SPORT HSE IN MAY 2017. IN JULY 2017, WE HAD A SEVERE STORM AND I NOTICED THAT I HAD LEAKING INSIDE MY BACK PASSENGER SIDE DOOR. I RETURNED MY VEHICLE TO THE DEALERSHIP AND IT SAID THAT THERE IS NOTHING THEY CAN DO TO FIX THE PROBLEM BECAUSE IT IS DUE TO THE DESIGN OF THE VEHICLE. THE DEALER TOLD ME TO LET DIRT BUILD UP ON MY CAR AND MAYBE THE DIRT PARTICLE WOULD DIVERT THE WATER THE OTHER DAY, I WAS WASHING MY VEHICLE AND WHEN I HOSED THE BACK DOOR AREA IN ADDITION TO WATER GETTING INSIDE MY VEHICLE AGAIN, IT ALSO CAUSED MY DOOR TO CONTINUOUSLY LOCK AND UNLOCK. IT WAS AS IF HOSING MY CAR WAS CAUSING AN ELECTRICAL SHORTAGE. I WAS AFRAID MY VEHICLE WAS GOING TO CATCH ON FIRE. I CONTACTED RANGE ROVER OF NORTH AMERICA IN ADDITION TO THE DEALERSHIP AND RANGE ROVER, NORTH AMERICA TOLD ME THEY WOULD NOT DO ANYTHING TO REPAIR MY VEHICLE.
Additional Notes:
I PURCHASED A 2017 RANGE ROVER SPORT HSE IN MAY 2017. IN JULY 2017, WE HAD A SEVERE STORM AND I NOTICED THAT I HAD LEAKING INSIDE MY BACK PASSENGER SIDE DOOR. I RETURNED MY VEHICLE TO THE DEALERSHIP AND IT SAID THAT THERE IS NOTHING THEY CAN DO TO FIX THE PROBLEM BECAUSE IT IS DUE TO THE DESIGN OF THE VEHICLE. THE DEALER TOLD ME TO LET DIRT BUILD UP ON MY CAR AND MAYBE THE DIRT PARTICLE WOULD DIVERT THE WATER THE OTHER DAY, I WAS WASHING MY VEHICLE AND WHEN I HOSED THE BACK DOOR AREA IN ADDITION TO WATER GETTING INSIDE MY VEHICLE AGAIN, IT ALSO CAUSED MY DOOR TO CONTINUOUSLY LOCK AND UNLOCK. IT WAS AS IF HOSING MY CAR WAS CAUSING AN ELECTRICAL SHORTAGE. I WAS AFRAID MY VEHICLE WAS GOING TO CATCH ON FIRE. I CONTACTED RANGE ROVER OF NORTH AMERICA IN ADDITION TO THE DEALERSHIP AND RANGE ROVER, NORTH AMERICA TOLD ME THEY WOULD NOT DO ANYTHING TO REPAIR MY VEHICLE.
Mfg Campaign: 11020694
Recall Date: Aug 30, 2017
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A THIRD OF THE TIME, UPON ENTERING THE VEHICLE, THE DASH BEEPS AND DISPLAYS "GEAR SHIFTER NOT IN PARK.", THE AEB, NOW DISABLED, DISPLAYED ON THE DASH AT INAPPROPRIATE TIMES WHILE DRIVING, AND WHILE ATTEMPTING TO PARK THE CAR ONCE OUT OF D, THE GEAR SHIFT WOULD NOT GO INTO P, R, N OR BACK IN TO D. THE DASH MESSAGE INSTRUCTED ME TO SELECT A GEAR, BUT I COULD NOT. THE CAR HAD TO BE TURNED OFF AND RESTARTED. AFTER THE FIRST REPAIR ATTEMPT, I CONTACTED A LR SALESPERSON LIVING IN ANOTHER CITY. HE TOLD ME, IN CONFIDENCE, THAT SOME OF THE RR SPORTS AT HIS DEALERSHIP EXPERIENCE THESE SAME PROBLEMS. HE SAID: THE ISSUE RUNS DEEPER THAN I HAVE EXPERIENCED, IS COMPLEX AND COULD TAKE MONTHS, MAYBE A YEAR, TO REPAIR, AND CONFIRMED IT IS A SAFETY ISSUE. HE ADVISED ME NOT TO DRIVE MY CAR. AFTER CONTACTING LRNA, THEY TOLD ME THAT THIS PROBLEM IS "UNDER INVESTIGATION" AND THEY DON'T "BELIEVE" IT TO BE A "SUBSTANTIAL SAFETY ISSUE." I DISAGREE. SINCE THEN, ON TWO OCCASIONS, LRNA TOLD MY CASE ADVISER AT THE DMV A FIX IS COMING. THE FIRST HAS COME AND GONE, THE SECOND IS DUE NEXT WEEK. MY DEALERSHIP IS DISINTERESTED AND TREATS ME AS IF I AM THE ONLY OWNER OF A 2017 RR SPORT EXPERIENCING THESE ISSUES. EVEN THOUGH, I MET THE OWNER OF A 7 DAY OLD 2017 RR SPORT IN THE SERVICE WAIT AREA, WHOSE CAR WOULD NOT START THAT MORNING. UPON CONVERSATION SHE TOLD ME HER CAR DISPLAYED THE SAME WARNINGS AS MINE. OUR VISIT WAS ABRUPTLY INTERRUPTED WHEN THE DEALERSHIP'S GM APPROACHED US AND ASKED IF HE COULD PERSONALLY DRIVE HER HOME INSTEAD OF HER HAVING TO WAIT. ALTHOUGH WE WERE INTERRUPTED, IT IS EASY TO FIND THESE PROBLEMS ARE RAMPANT AS LR FORUMS CONFIRM. THREE MONTHS AFTER PURCHASING MY NEW CAR WHICH STILL SITS IN SERVICE, AND HAS BEEN IN SERVICE OVER HALF OF THE OWNERSHIP DURATION, THERE ARE ONLY PROMISES OF A REPAIR ON THE WAY AND NO DEFINITIVE STATEMENT ON THE SAFETY OF MY VEHICLE.
Corrective Action:
A THIRD OF THE TIME, UPON ENTERING THE VEHICLE, THE DASH BEEPS AND DISPLAYS "GEAR SHIFTER NOT IN PARK.", THE AEB, NOW DISABLED, DISPLAYED ON THE DASH AT INAPPROPRIATE TIMES WHILE DRIVING, AND WHILE ATTEMPTING TO PARK THE CAR ONCE OUT OF D, THE GEAR SHIFT WOULD NOT GO INTO P, R, N OR BACK IN TO D. THE DASH MESSAGE INSTRUCTED ME TO SELECT A GEAR, BUT I COULD NOT. THE CAR HAD TO BE TURNED OFF AND RESTARTED. AFTER THE FIRST REPAIR ATTEMPT, I CONTACTED A LR SALESPERSON LIVING IN ANOTHER CITY. HE TOLD ME, IN CONFIDENCE, THAT SOME OF THE RR SPORTS AT HIS DEALERSHIP EXPERIENCE THESE SAME PROBLEMS. HE SAID: THE ISSUE RUNS DEEPER THAN I HAVE EXPERIENCED, IS COMPLEX AND COULD TAKE MONTHS, MAYBE A YEAR, TO REPAIR, AND CONFIRMED IT IS A SAFETY ISSUE. HE ADVISED ME NOT TO DRIVE MY CAR. AFTER CONTACTING LRNA, THEY TOLD ME THAT THIS PROBLEM IS "UNDER INVESTIGATION" AND THEY DON'T "BELIEVE" IT TO BE A "SUBSTANTIAL SAFETY ISSUE." I DISAGREE. SINCE THEN, ON TWO OCCASIONS, LRNA TOLD MY CASE ADVISER AT THE DMV A FIX IS COMING. THE FIRST HAS COME AND GONE, THE SECOND IS DUE NEXT WEEK. MY DEALERSHIP IS DISINTERESTED AND TREATS ME AS IF I AM THE ONLY OWNER OF A 2017 RR SPORT EXPERIENCING THESE ISSUES. EVEN THOUGH, I MET THE OWNER OF A 7 DAY OLD 2017 RR SPORT IN THE SERVICE WAIT AREA, WHOSE CAR WOULD NOT START THAT MORNING. UPON CONVERSATION SHE TOLD ME HER CAR DISPLAYED THE SAME WARNINGS AS MINE. OUR VISIT WAS ABRUPTLY INTERRUPTED WHEN THE DEALERSHIP'S GM APPROACHED US AND ASKED IF HE COULD PERSONALLY DRIVE HER HOME INSTEAD OF HER HAVING TO WAIT. ALTHOUGH WE WERE INTERRUPTED, IT IS EASY TO FIND THESE PROBLEMS ARE RAMPANT AS LR FORUMS CONFIRM. THREE MONTHS AFTER PURCHASING MY NEW CAR WHICH STILL SITS IN SERVICE, AND HAS BEEN IN SERVICE OVER HALF OF THE OWNERSHIP DURATION, THERE ARE ONLY PROMISES OF A REPAIR ON THE WAY AND NO DEFINITIVE STATEMENT ON THE SAFETY OF MY VEHICLE.
Additional Notes:
A THIRD OF THE TIME, UPON ENTERING THE VEHICLE, THE DASH BEEPS AND DISPLAYS "GEAR SHIFTER NOT IN PARK.", THE AEB, NOW DISABLED, DISPLAYED ON THE DASH AT INAPPROPRIATE TIMES WHILE DRIVING, AND WHILE ATTEMPTING TO PARK THE CAR ONCE OUT OF D, THE GEAR SHIFT WOULD NOT GO INTO P, R, N OR BACK IN TO D. THE DASH MESSAGE INSTRUCTED ME TO SELECT A GEAR, BUT I COULD NOT. THE CAR HAD TO BE TURNED OFF AND RESTARTED. AFTER THE FIRST REPAIR ATTEMPT, I CONTACTED A LR SALESPERSON LIVING IN ANOTHER CITY. HE TOLD ME, IN CONFIDENCE, THAT SOME OF THE RR SPORTS AT HIS DEALERSHIP EXPERIENCE THESE SAME PROBLEMS. HE SAID: THE ISSUE RUNS DEEPER THAN I HAVE EXPERIENCED, IS COMPLEX AND COULD TAKE MONTHS, MAYBE A YEAR, TO REPAIR, AND CONFIRMED IT IS A SAFETY ISSUE. HE ADVISED ME NOT TO DRIVE MY CAR. AFTER CONTACTING LRNA, THEY TOLD ME THAT THIS PROBLEM IS "UNDER INVESTIGATION" AND THEY DON'T "BELIEVE" IT TO BE A "SUBSTANTIAL SAFETY ISSUE." I DISAGREE. SINCE THEN, ON TWO OCCASIONS, LRNA TOLD MY CASE ADVISER AT THE DMV A FIX IS COMING. THE FIRST HAS COME AND GONE, THE SECOND IS DUE NEXT WEEK. MY DEALERSHIP IS DISINTERESTED AND TREATS ME AS IF I AM THE ONLY OWNER OF A 2017 RR SPORT EXPERIENCING THESE ISSUES. EVEN THOUGH, I MET THE OWNER OF A 7 DAY OLD 2017 RR SPORT IN THE SERVICE WAIT AREA, WHOSE CAR WOULD NOT START THAT MORNING. UPON CONVERSATION SHE TOLD ME HER CAR DISPLAYED THE SAME WARNINGS AS MINE. OUR VISIT WAS ABRUPTLY INTERRUPTED WHEN THE DEALERSHIP'S GM APPROACHED US AND ASKED IF HE COULD PERSONALLY DRIVE HER HOME INSTEAD OF HER HAVING TO WAIT. ALTHOUGH WE WERE INTERRUPTED, IT IS EASY TO FIND THESE PROBLEMS ARE RAMPANT AS LR FORUMS CONFIRM. THREE MONTHS AFTER PURCHASING MY NEW CAR WHICH STILL SITS IN SERVICE, AND HAS BEEN IN SERVICE OVER HALF OF THE OWNERSHIP DURATION, THERE ARE ONLY PROMISES OF A REPAIR ON THE WAY AND NO DEFINITIVE STATEMENT ON THE SAFETY OF MY VEHICLE.
Mfg Campaign: 11000373
Recall Date: Jun 21, 2017
Jaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
COMPLAINT ATTACHED
Corrective Action:
COMPLAINT ATTACHED
Additional Notes:
COMPLAINT ATTACHED
Mfg Campaign: 10960144
Recall Date: Mar 11, 2017
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
COMPLAINT ATTACHED
Corrective Action:
COMPLAINT ATTACHED
Additional Notes:
COMPLAINT ATTACHED
Mfg Campaign: 10960144
Recall Date: Mar 11, 2017
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