Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain model year 2016-2017 Land Rover Discovery Sport vehicles manufactured May 30, 2016, to August 24, 2016, and 2016-2017 Range Rover Evoque vehicles manufactured June 7, 2016, to August 26, 2016. The affected vehicles have front lower control arm fasteners that may fail due to an assembly error, possibly resulting in separation of the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Q650/Q651
Recall Date: Dec 9, 2016
Consumer Complaints
62 ComplaintsLand Rover
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated that while driving 45-55 MPH, the vehicle lost power steering functionality. There was an abnormal grinding sound while turning the steering wheel. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the power steering motor mount had become loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated that while driving 45-55 MPH, the vehicle lost power steering functionality. There was an abnormal grinding sound while turning the steering wheel. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the power steering motor mount had become loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated that while driving 45-55 MPH, the vehicle lost power steering functionality. There was an abnormal grinding sound while turning the steering wheel. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the power steering motor mount had become loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 61,000.
Mfg Campaign: 11655988
Recall Date: Apr 22, 2025
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Check engine light is on, dealership confirmed it is turbo related issue. Has had acceleration issues.
Corrective Action:
Check engine light is on, dealership confirmed it is turbo related issue. Has had acceleration issues.
Additional Notes:
Check engine light is on, dealership confirmed it is turbo related issue. Has had acceleration issues.
Mfg Campaign: 11649391
Recall Date: Mar 20, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while the vehicle was stationary in the driveway, there was a loud rattling sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the timing change was stretched. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while the vehicle was stationary in the driveway, there was a loud rattling sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the timing change was stretched. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while the vehicle was stationary in the driveway, there was a loud rattling sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the timing change was stretched. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11641176
Recall Date: Feb 6, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Horn is not working
Corrective Action:
Horn is not working
Additional Notes:
Horn is not working
Mfg Campaign: 11639435
Recall Date: Jan 29, 2025
Jaguar Land Rover North America, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Horn is not working
Corrective Action:
Horn is not working
Additional Notes:
Horn is not working
Mfg Campaign: 11639435
Recall Date: Jan 29, 2025
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Horn is not working
Corrective Action:
Horn is not working
Additional Notes:
Horn is not working
Mfg Campaign: 11639435
Recall Date: Jan 29, 2025
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windshield started leaking, with potential damage to the interior and electrical system. (No such damage has occurred yet as I immediately sent it to Land Rover Princeton NJ) and was diagnosed by them and confirmed that the leak was due to the windshield. However, in April 2019, the windshield of the vehicle was replaced and repaired due to a leak, as well as a recall noted here: [XXX] I’ve contacted the Land Rover corporate office in Mahwah, NJ to file a claim since it appears the recall repair was inadequate, given that the same problem is recurring. They have submitted and denied the claim, stating that since the recall was already performed by the previous owner, they are not liable to pay for the repairs. From my research with auto-glass companies, their expertise states that a windshield normally should last the lifetime of a vehicle and that any leaks indicates improper installation (such as incorrect sealing or inadequate bonding) or faulty materials. The recall was issued due to a known defect, and it is reasonable to expect that the repair addresses this issue comprehensively. Since the windshield is leaking again, it suggests that the initial repair may have been insufficient. I believe it is the manufacturer’s responsibility to ensure that such defects are properly resolved. When mentioning this to them, they stated “there’s no way you can prove it’s faulty and good luck getting a lawyer to prove that as well.” I have yet to receive an official invoice from the Princeton Land Rover service dept but was quoted $2071.00 plus tax. I am awaiting a formal letter/email from headquarters LANDROVER that states my claim was officially denied and the specific reasons it was denied (as they only told me over the phone) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The windshield started leaking, with potential damage to the interior and electrical system. (No such damage has occurred yet as I immediately sent it to Land Rover Princeton NJ) and was diagnosed by them and confirmed that the leak was due to the windshield. However, in April 2019, the windshield of the vehicle was replaced and repaired due to a leak, as well as a recall noted here: [XXX] I’ve contacted the Land Rover corporate office in Mahwah, NJ to file a claim since it appears the recall repair was inadequate, given that the same problem is recurring. They have submitted and denied the claim, stating that since the recall was already performed by the previous owner, they are not liable to pay for the repairs. From my research with auto-glass companies, their expertise states that a windshield normally should last the lifetime of a vehicle and that any leaks indicates improper installation (such as incorrect sealing or inadequate bonding) or faulty materials. The recall was issued due to a known defect, and it is reasonable to expect that the repair addresses this issue comprehensively. Since the windshield is leaking again, it suggests that the initial repair may have been insufficient. I believe it is the manufacturer’s responsibility to ensure that such defects are properly resolved. When mentioning this to them, they stated “there’s no way you can prove it’s faulty and good luck getting a lawyer to prove that as well.” I have yet to receive an official invoice from the Princeton Land Rover service dept but was quoted $2071.00 plus tax. I am awaiting a formal letter/email from headquarters LANDROVER that states my claim was officially denied and the specific reasons it was denied (as they only told me over the phone) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The windshield started leaking, with potential damage to the interior and electrical system. (No such damage has occurred yet as I immediately sent it to Land Rover Princeton NJ) and was diagnosed by them and confirmed that the leak was due to the windshield. However, in April 2019, the windshield of the vehicle was replaced and repaired due to a leak, as well as a recall noted here: [XXX] I’ve contacted the Land Rover corporate office in Mahwah, NJ to file a claim since it appears the recall repair was inadequate, given that the same problem is recurring. They have submitted and denied the claim, stating that since the recall was already performed by the previous owner, they are not liable to pay for the repairs. From my research with auto-glass companies, their expertise states that a windshield normally should last the lifetime of a vehicle and that any leaks indicates improper installation (such as incorrect sealing or inadequate bonding) or faulty materials. The recall was issued due to a known defect, and it is reasonable to expect that the repair addresses this issue comprehensively. Since the windshield is leaking again, it suggests that the initial repair may have been insufficient. I believe it is the manufacturer’s responsibility to ensure that such defects are properly resolved. When mentioning this to them, they stated “there’s no way you can prove it’s faulty and good luck getting a lawyer to prove that as well.” I have yet to receive an official invoice from the Princeton Land Rover service dept but was quoted $2071.00 plus tax. I am awaiting a formal letter/email from headquarters LANDROVER that states my claim was officially denied and the specific reasons it was denied (as they only told me over the phone) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611777
Recall Date: Aug 30, 2024
Land Rover
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was taken to an independent mechanic where it was diagnosed with a fractured brake line. The contact was informed that the brake line needed to be replaced. The vehicle was repaired. The failure reoccurred. The vehicle was taken to another independent mechanic where it was diagnosed with a fractured brake line. The contact was informed that the brake line needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was taken to an independent mechanic where it was diagnosed with a fractured brake line. The contact was informed that the brake line needed to be replaced. The vehicle was repaired. The failure reoccurred. The vehicle was taken to another independent mechanic where it was diagnosed with a fractured brake line. The contact was informed that the brake line needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was taken to an independent mechanic where it was diagnosed with a fractured brake line. The contact was informed that the brake line needed to be replaced. The vehicle was repaired. The failure reoccurred. The vehicle was taken to another independent mechanic where it was diagnosed with a fractured brake line. The contact was informed that the brake line needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11605681
Recall Date: Jul 31, 2024
Land Rover
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I am adding to the list of those that have reported serious safety hazards surrounding a KNOWN MANUFACTURING DEFEAT detailed in LAND ROVER TSB #N221NAS2/NHTSA TSB # [XXX] issued on [XXX]. This particular Range Rover Evoque was domiciled in California by the previous owner until I purchased the vehicle in November 2021 from CarMax. Never experienced an issue is the very dry climate of Sacramento. But since I moved to Ketchikan AK, with all the rainfall it receives, it is not uncommon to be driving and being dripped on from the water egress. In addition to that, there are multiple electrical issues that can be directly attributed to this issue. Fortunately, for now, they do not give rise to not being able to drive the car, but one wonders just what it will take for the NHTSB to do a full blown safety recall on this ticking timebomb. Because of my location, there are no dealerships in the State of Alaska which means if it were to be serviced by a dealer, I will need to ferry the car back and forth to the State of Washington...which would add an additional $3,000+ on top of the quoted $2,000 plus for a typical windshield parts and labor replacement. I feel taken as NO PARTY wants to take responsibility for this obvious safety issue caused by a known manufacturer product defect. They took lawn darts off the market after one death. What will it take to correct this accident waiting to happen? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am adding to the list of those that have reported serious safety hazards surrounding a KNOWN MANUFACTURING DEFEAT detailed in LAND ROVER TSB #N221NAS2/NHTSA TSB # [XXX] issued on [XXX]. This particular Range Rover Evoque was domiciled in California by the previous owner until I purchased the vehicle in November 2021 from CarMax. Never experienced an issue is the very dry climate of Sacramento. But since I moved to Ketchikan AK, with all the rainfall it receives, it is not uncommon to be driving and being dripped on from the water egress. In addition to that, there are multiple electrical issues that can be directly attributed to this issue. Fortunately, for now, they do not give rise to not being able to drive the car, but one wonders just what it will take for the NHTSB to do a full blown safety recall on this ticking timebomb. Because of my location, there are no dealerships in the State of Alaska which means if it were to be serviced by a dealer, I will need to ferry the car back and forth to the State of Washington...which would add an additional $3,000+ on top of the quoted $2,000 plus for a typical windshield parts and labor replacement. I feel taken as NO PARTY wants to take responsibility for this obvious safety issue caused by a known manufacturer product defect. They took lawn darts off the market after one death. What will it take to correct this accident waiting to happen? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am adding to the list of those that have reported serious safety hazards surrounding a KNOWN MANUFACTURING DEFEAT detailed in LAND ROVER TSB #N221NAS2/NHTSA TSB # [XXX] issued on [XXX]. This particular Range Rover Evoque was domiciled in California by the previous owner until I purchased the vehicle in November 2021 from CarMax. Never experienced an issue is the very dry climate of Sacramento. But since I moved to Ketchikan AK, with all the rainfall it receives, it is not uncommon to be driving and being dripped on from the water egress. In addition to that, there are multiple electrical issues that can be directly attributed to this issue. Fortunately, for now, they do not give rise to not being able to drive the car, but one wonders just what it will take for the NHTSB to do a full blown safety recall on this ticking timebomb. Because of my location, there are no dealerships in the State of Alaska which means if it were to be serviced by a dealer, I will need to ferry the car back and forth to the State of Washington...which would add an additional $3,000+ on top of the quoted $2,000 plus for a typical windshield parts and labor replacement. I feel taken as NO PARTY wants to take responsibility for this obvious safety issue caused by a known manufacturer product defect. They took lawn darts off the market after one death. What will it take to correct this accident waiting to happen? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11572207
Recall Date: Feb 15, 2024
Land Rover
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am adding to the list of those that have reported serious safety hazards surrounding a KNOWN MANUFACTURING DEFEAT detailed in LAND ROVER TSB #N221NAS2/NHTSA TSB # [XXX] issued on [XXX]. This particular Range Rover Evoque was domiciled in California by the previous owner until I purchased the vehicle in November 2021 from CarMax. Never experienced an issue is the very dry climate of Sacramento. But since I moved to Ketchikan AK, with all the rainfall it receives, it is not uncommon to be driving and being dripped on from the water egress. In addition to that, there are multiple electrical issues that can be directly attributed to this issue. Fortunately, for now, they do not give rise to not being able to drive the car, but one wonders just what it will take for the NHTSB to do a full blown safety recall on this ticking timebomb. Because of my location, there are no dealerships in the State of Alaska which means if it were to be serviced by a dealer, I will need to ferry the car back and forth to the State of Washington...which would add an additional $3,000+ on top of the quoted $2,000 plus for a typical windshield parts and labor replacement. I feel taken as NO PARTY wants to take responsibility for this obvious safety issue caused by a known manufacturer product defect. They took lawn darts off the market after one death. What will it take to correct this accident waiting to happen? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am adding to the list of those that have reported serious safety hazards surrounding a KNOWN MANUFACTURING DEFEAT detailed in LAND ROVER TSB #N221NAS2/NHTSA TSB # [XXX] issued on [XXX]. This particular Range Rover Evoque was domiciled in California by the previous owner until I purchased the vehicle in November 2021 from CarMax. Never experienced an issue is the very dry climate of Sacramento. But since I moved to Ketchikan AK, with all the rainfall it receives, it is not uncommon to be driving and being dripped on from the water egress. In addition to that, there are multiple electrical issues that can be directly attributed to this issue. Fortunately, for now, they do not give rise to not being able to drive the car, but one wonders just what it will take for the NHTSB to do a full blown safety recall on this ticking timebomb. Because of my location, there are no dealerships in the State of Alaska which means if it were to be serviced by a dealer, I will need to ferry the car back and forth to the State of Washington...which would add an additional $3,000+ on top of the quoted $2,000 plus for a typical windshield parts and labor replacement. I feel taken as NO PARTY wants to take responsibility for this obvious safety issue caused by a known manufacturer product defect. They took lawn darts off the market after one death. What will it take to correct this accident waiting to happen? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am adding to the list of those that have reported serious safety hazards surrounding a KNOWN MANUFACTURING DEFEAT detailed in LAND ROVER TSB #N221NAS2/NHTSA TSB # [XXX] issued on [XXX]. This particular Range Rover Evoque was domiciled in California by the previous owner until I purchased the vehicle in November 2021 from CarMax. Never experienced an issue is the very dry climate of Sacramento. But since I moved to Ketchikan AK, with all the rainfall it receives, it is not uncommon to be driving and being dripped on from the water egress. In addition to that, there are multiple electrical issues that can be directly attributed to this issue. Fortunately, for now, they do not give rise to not being able to drive the car, but one wonders just what it will take for the NHTSB to do a full blown safety recall on this ticking timebomb. Because of my location, there are no dealerships in the State of Alaska which means if it were to be serviced by a dealer, I will need to ferry the car back and forth to the State of Washington...which would add an additional $3,000+ on top of the quoted $2,000 plus for a typical windshield parts and labor replacement. I feel taken as NO PARTY wants to take responsibility for this obvious safety issue caused by a known manufacturer product defect. They took lawn darts off the market after one death. What will it take to correct this accident waiting to happen? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11572207
Recall Date: Feb 15, 2024
Land Rover
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My gearbox got stuck and didn’t let me change gears. No warnings showed up until an hour later.
Corrective Action:
My gearbox got stuck and didn’t let me change gears. No warnings showed up until an hour later.
Additional Notes:
My gearbox got stuck and didn’t let me change gears. No warnings showed up until an hour later.
Mfg Campaign: 11569167
Recall Date: Jan 31, 2024
Land Rover
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is an auto start/stop that does nothing. The auto/man heating/cooling does not work properly. Middle seat belt broken. When attempting to contact dealer we were ignored. [XXXXXX] showed me on the report where [XXX] said the restraints worked but it was not truthful. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
There is an auto start/stop that does nothing. The auto/man heating/cooling does not work properly. Middle seat belt broken. When attempting to contact dealer we were ignored. [XXXXXX] showed me on the report where [XXX] said the restraints worked but it was not truthful. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
There is an auto start/stop that does nothing. The auto/man heating/cooling does not work properly. Middle seat belt broken. When attempting to contact dealer we were ignored. [XXXXXX] showed me on the report where [XXX] said the restraints worked but it was not truthful. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11546165
Recall Date: Sep 23, 2023
Land Rover
Defect Description:
SEAT BELTS
Potential Consequences:
There is an auto start/stop that does nothing. The auto/man heating/cooling does not work properly. Middle seat belt broken. When attempting to contact dealer we were ignored. [XXXXXX] showed me on the report where [XXX] said the restraints worked but it was not truthful. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
There is an auto start/stop that does nothing. The auto/man heating/cooling does not work properly. Middle seat belt broken. When attempting to contact dealer we were ignored. [XXXXXX] showed me on the report where [XXX] said the restraints worked but it was not truthful. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
There is an auto start/stop that does nothing. The auto/man heating/cooling does not work properly. Middle seat belt broken. When attempting to contact dealer we were ignored. [XXXXXX] showed me on the report where [XXX] said the restraints worked but it was not truthful. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11546165
Recall Date: Sep 23, 2023
Land Rover
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unknown
Corrective Action:
Unknown
Additional Notes:
Unknown
Mfg Campaign: 11544899
Recall Date: Sep 16, 2023
Land Rover
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The fuel outlet flange mounted on the fuel tank cracked, which caused a fuel leak that could have resulted in a fire. This has been confirmed by the dealership currently servicing the vehicle. There were no hazard lights that came on to indicate an issue. Only the extreme smell of raw fuel. There has been another recall for this same issue on other models. Please expand to my model too as this is extremely concerning and dangerous. Recall date 2021-08-12 Recall no. 21V635000 Thank you.
Corrective Action:
The fuel outlet flange mounted on the fuel tank cracked, which caused a fuel leak that could have resulted in a fire. This has been confirmed by the dealership currently servicing the vehicle. There were no hazard lights that came on to indicate an issue. Only the extreme smell of raw fuel. There has been another recall for this same issue on other models. Please expand to my model too as this is extremely concerning and dangerous. Recall date 2021-08-12 Recall no. 21V635000 Thank you.
Additional Notes:
The fuel outlet flange mounted on the fuel tank cracked, which caused a fuel leak that could have resulted in a fire. This has been confirmed by the dealership currently servicing the vehicle. There were no hazard lights that came on to indicate an issue. Only the extreme smell of raw fuel. There has been another recall for this same issue on other models. Please expand to my model too as this is extremely concerning and dangerous. Recall date 2021-08-12 Recall no. 21V635000 Thank you.
Mfg Campaign: 11541916
Recall Date: Aug 31, 2023
Land Rover
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Whenever it rains, the windshield leaks on the passenger side of my vehicle. I had it inspected at the local Land Rover dealership and was told, "it's a thing", and was informed it would cost me $2,000 to repair it. This issue has not yet caused any safety concerns, but the dashboard instruments are beginning to fail, which could be an indicator of water damage.
Corrective Action:
Whenever it rains, the windshield leaks on the passenger side of my vehicle. I had it inspected at the local Land Rover dealership and was told, "it's a thing", and was informed it would cost me $2,000 to repair it. This issue has not yet caused any safety concerns, but the dashboard instruments are beginning to fail, which could be an indicator of water damage.
Additional Notes:
Whenever it rains, the windshield leaks on the passenger side of my vehicle. I had it inspected at the local Land Rover dealership and was told, "it's a thing", and was informed it would cost me $2,000 to repair it. This issue has not yet caused any safety concerns, but the dashboard instruments are beginning to fail, which could be an indicator of water damage.
Mfg Campaign: 11515882
Recall Date: Apr 6, 2023
Land Rover
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Water leaking through the windshield
Corrective Action:
Water leaking through the windshield
Additional Notes:
Water leaking through the windshield
Mfg Campaign: 11501062
Recall Date: Jan 10, 2023
Land Rover
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while reversing the vehicle, water inadvertently poured all over the contact. The contact notice that water was leaking from behind the rearview mirror. The dealer was contacted and informed about the incident. The dealer stated that the vehicle was already repaired under an unknown recall and that the repair had to be paid for out-of-pocket. The manufacture was contacted but offered no assistance. The contact was referred back to the dealer for assistance. The failure mileage was 61,000.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while reversing the vehicle, water inadvertently poured all over the contact. The contact notice that water was leaking from behind the rearview mirror. The dealer was contacted and informed about the incident. The dealer stated that the vehicle was already repaired under an unknown recall and that the repair had to be paid for out-of-pocket. The manufacture was contacted but offered no assistance. The contact was referred back to the dealer for assistance. The failure mileage was 61,000.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while reversing the vehicle, water inadvertently poured all over the contact. The contact notice that water was leaking from behind the rearview mirror. The dealer was contacted and informed about the incident. The dealer stated that the vehicle was already repaired under an unknown recall and that the repair had to be paid for out-of-pocket. The manufacture was contacted but offered no assistance. The contact was referred back to the dealer for assistance. The failure mileage was 61,000.
Mfg Campaign: 11496082
Recall Date: Dec 5, 2022
Land Rover
Defect Description:
SERVICE BRAKES
Potential Consequences:
2016 Land rover Evoque. 23090 miles on it. I was driving local road around 30mpg. I heard something loud pop noise and brake system failed. Break pedal feels like sponge and sink to the floor, not enough breaking power to stop the vehicle in front of stop sign. I used engine break to reduce speed and use approximately 5-10% remain break power to stop finally. After I stopped car. I noticed break fluid is completely leaked out. Technician verified that right front caliper hose is broken. My vehicle is only 24000 miles and mostly city commute driving, no off-roading. It it’s manufacture defect break hose, I think it’s serious safety issue. Luckily, no accident with other vehicles in my case. Please investigate this break hose issue and prevent accident if it’s manufacture defective break hose problem. Thank you [XXX] If you need pictures of the defective break hose or other question please feel free to send an email to [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2016 Land rover Evoque. 23090 miles on it. I was driving local road around 30mpg. I heard something loud pop noise and brake system failed. Break pedal feels like sponge and sink to the floor, not enough breaking power to stop the vehicle in front of stop sign. I used engine break to reduce speed and use approximately 5-10% remain break power to stop finally. After I stopped car. I noticed break fluid is completely leaked out. Technician verified that right front caliper hose is broken. My vehicle is only 24000 miles and mostly city commute driving, no off-roading. It it’s manufacture defect break hose, I think it’s serious safety issue. Luckily, no accident with other vehicles in my case. Please investigate this break hose issue and prevent accident if it’s manufacture defective break hose problem. Thank you [XXX] If you need pictures of the defective break hose or other question please feel free to send an email to [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2016 Land rover Evoque. 23090 miles on it. I was driving local road around 30mpg. I heard something loud pop noise and brake system failed. Break pedal feels like sponge and sink to the floor, not enough breaking power to stop the vehicle in front of stop sign. I used engine break to reduce speed and use approximately 5-10% remain break power to stop finally. After I stopped car. I noticed break fluid is completely leaked out. Technician verified that right front caliper hose is broken. My vehicle is only 24000 miles and mostly city commute driving, no off-roading. It it’s manufacture defect break hose, I think it’s serious safety issue. Luckily, no accident with other vehicles in my case. Please investigate this break hose issue and prevent accident if it’s manufacture defective break hose problem. Thank you [XXX] If you need pictures of the defective break hose or other question please feel free to send an email to [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11466307
Recall Date: May 26, 2022
Land Rover
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. Water leaking inside the car from top of front windshield. Yes, it is available for inspection. 2. Reduced visibility and distracted driving risk as amid rain/ snow water leak leading to water droplets on eyes/ prescription eyeglasses while driving the vehicle. 3. and 4. Yes problem has been reproduced, confirmed & inspected by both Land Rover dealership & Progressive insurance site visitor/ claims specialist. 5. No, there were no warning lamps/ messages prior to failure. I personally first noticed during and after winter storm in CT on Fri 2/25/22 upon water leak and interior damage next day including flickering interior car lights and loud static sounds from speakers. I purchased the car in July 2019 from CarMax in Virginia. At this time, car is still under MaxCare warranty (including mechanical issues) and has Comprehensive coverage (including weather-related damage) via Progressive Insurance. As a healthcare provider/ physician, I’m in CT at Yale University Hospital at this time for clinical patient care hence experienced the Winter storm on Feb 25 following which I arranged a diagnostic at Land Rover North Haven service center. CarMax refused warranty care citing “weather-related” and just yesterday Progressive site visitor declined claim citing they found RUST under carseat and internal wiring as the N221 RECALL from 12/2018 was never appropriately fixed leading to accumulated rust damage w/in the car equipment where FIRST TIME I WAS INFORMED OF SUCH RECALL & REPAIR NEVER disclosed by CarMax upon 2019 purchase or my regular maintenance via Land Rover service depts! Progressive rep forwarded the Recall documents & urged I speak with Land Rover directly. North Haven service dept refused to help and provided LR USA customer relations ph # where representative declining accountability citing per report they received in January 2019 by LR of Hunt Valley recall fixed and that cust rel. supervisor will call me back (no call in 36 hr yet). Please help!
Corrective Action:
1. Water leaking inside the car from top of front windshield. Yes, it is available for inspection. 2. Reduced visibility and distracted driving risk as amid rain/ snow water leak leading to water droplets on eyes/ prescription eyeglasses while driving the vehicle. 3. and 4. Yes problem has been reproduced, confirmed & inspected by both Land Rover dealership & Progressive insurance site visitor/ claims specialist. 5. No, there were no warning lamps/ messages prior to failure. I personally first noticed during and after winter storm in CT on Fri 2/25/22 upon water leak and interior damage next day including flickering interior car lights and loud static sounds from speakers. I purchased the car in July 2019 from CarMax in Virginia. At this time, car is still under MaxCare warranty (including mechanical issues) and has Comprehensive coverage (including weather-related damage) via Progressive Insurance. As a healthcare provider/ physician, I’m in CT at Yale University Hospital at this time for clinical patient care hence experienced the Winter storm on Feb 25 following which I arranged a diagnostic at Land Rover North Haven service center. CarMax refused warranty care citing “weather-related” and just yesterday Progressive site visitor declined claim citing they found RUST under carseat and internal wiring as the N221 RECALL from 12/2018 was never appropriately fixed leading to accumulated rust damage w/in the car equipment where FIRST TIME I WAS INFORMED OF SUCH RECALL & REPAIR NEVER disclosed by CarMax upon 2019 purchase or my regular maintenance via Land Rover service depts! Progressive rep forwarded the Recall documents & urged I speak with Land Rover directly. North Haven service dept refused to help and provided LR USA customer relations ph # where representative declining accountability citing per report they received in January 2019 by LR of Hunt Valley recall fixed and that cust rel. supervisor will call me back (no call in 36 hr yet). Please help!
Additional Notes:
1. Water leaking inside the car from top of front windshield. Yes, it is available for inspection. 2. Reduced visibility and distracted driving risk as amid rain/ snow water leak leading to water droplets on eyes/ prescription eyeglasses while driving the vehicle. 3. and 4. Yes problem has been reproduced, confirmed & inspected by both Land Rover dealership & Progressive insurance site visitor/ claims specialist. 5. No, there were no warning lamps/ messages prior to failure. I personally first noticed during and after winter storm in CT on Fri 2/25/22 upon water leak and interior damage next day including flickering interior car lights and loud static sounds from speakers. I purchased the car in July 2019 from CarMax in Virginia. At this time, car is still under MaxCare warranty (including mechanical issues) and has Comprehensive coverage (including weather-related damage) via Progressive Insurance. As a healthcare provider/ physician, I’m in CT at Yale University Hospital at this time for clinical patient care hence experienced the Winter storm on Feb 25 following which I arranged a diagnostic at Land Rover North Haven service center. CarMax refused warranty care citing “weather-related” and just yesterday Progressive site visitor declined claim citing they found RUST under carseat and internal wiring as the N221 RECALL from 12/2018 was never appropriately fixed leading to accumulated rust damage w/in the car equipment where FIRST TIME I WAS INFORMED OF SUCH RECALL & REPAIR NEVER disclosed by CarMax upon 2019 purchase or my regular maintenance via Land Rover service depts! Progressive rep forwarded the Recall documents & urged I speak with Land Rover directly. North Haven service dept refused to help and provided LR USA customer relations ph # where representative declining accountability citing per report they received in January 2019 by LR of Hunt Valley recall fixed and that cust rel. supervisor will call me back (no call in 36 hr yet). Please help!
Mfg Campaign: 11457367
Recall Date: Mar 18, 2022
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