Complaints & Recalls
Consumer Complaints
33 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Land Rover Discovery Sport. The contact stated while driving at an undisclosed speed, the vehicle stalled. A charging system fault warning light was illuminated. The vehicle was towed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact related the failure to NHTSA Campaign Number: 20V694000 (Electrical System). The dealer was made aware of the failure but confirmed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 130,008.
Corrective Action:
The contact owns a 2019 Land Rover Discovery Sport. The contact stated while driving at an undisclosed speed, the vehicle stalled. A charging system fault warning light was illuminated. The vehicle was towed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact related the failure to NHTSA Campaign Number: 20V694000 (Electrical System). The dealer was made aware of the failure but confirmed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 130,008.
Additional Notes:
The contact owns a 2019 Land Rover Discovery Sport. The contact stated while driving at an undisclosed speed, the vehicle stalled. A charging system fault warning light was illuminated. The vehicle was towed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact related the failure to NHTSA Campaign Number: 20V694000 (Electrical System). The dealer was made aware of the failure but confirmed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 130,008.
Mfg Campaign: 11595440
Recall Date: Jun 20, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
While waiting at a light in 2022 our 2019 Land Rover Discovery Sport did not allow gear shift movement warning showed Gearbox alert we had to turn the car off & sit in the middle of traffic. It finally allowed gearshift to work & we then took it to Land Rover in Frisco,TX. Dealership permanently turned off the automatic auto stop/start function & stated they fixed the issue. Now in 2023 we have the same alert with ATPC with no stabilization & gearbox problems.
Corrective Action:
While waiting at a light in 2022 our 2019 Land Rover Discovery Sport did not allow gear shift movement warning showed Gearbox alert we had to turn the car off & sit in the middle of traffic. It finally allowed gearshift to work & we then took it to Land Rover in Frisco,TX. Dealership permanently turned off the automatic auto stop/start function & stated they fixed the issue. Now in 2023 we have the same alert with ATPC with no stabilization & gearbox problems.
Additional Notes:
While waiting at a light in 2022 our 2019 Land Rover Discovery Sport did not allow gear shift movement warning showed Gearbox alert we had to turn the car off & sit in the middle of traffic. It finally allowed gearshift to work & we then took it to Land Rover in Frisco,TX. Dealership permanently turned off the automatic auto stop/start function & stated they fixed the issue. Now in 2023 we have the same alert with ATPC with no stabilization & gearbox problems.
Mfg Campaign: 11542587
Recall Date: Sep 5, 2023
Jaguar Land Rover North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While waiting at a light in 2022 our 2019 Land Rover Discovery Sport did not allow gear shift movement warning showed Gearbox alert we had to turn the car off & sit in the middle of traffic. It finally allowed gearshift to work & we then took it to Land Rover in Frisco,TX. Dealership permanently turned off the automatic auto stop/start function & stated they fixed the issue. Now in 2023 we have the same alert with ATPC with no stabilization & gearbox problems.
Corrective Action:
While waiting at a light in 2022 our 2019 Land Rover Discovery Sport did not allow gear shift movement warning showed Gearbox alert we had to turn the car off & sit in the middle of traffic. It finally allowed gearshift to work & we then took it to Land Rover in Frisco,TX. Dealership permanently turned off the automatic auto stop/start function & stated they fixed the issue. Now in 2023 we have the same alert with ATPC with no stabilization & gearbox problems.
Additional Notes:
While waiting at a light in 2022 our 2019 Land Rover Discovery Sport did not allow gear shift movement warning showed Gearbox alert we had to turn the car off & sit in the middle of traffic. It finally allowed gearshift to work & we then took it to Land Rover in Frisco,TX. Dealership permanently turned off the automatic auto stop/start function & stated they fixed the issue. Now in 2023 we have the same alert with ATPC with no stabilization & gearbox problems.
Mfg Campaign: 11542587
Recall Date: Sep 5, 2023
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While waiting at a light in 2022 our 2019 Land Rover Discovery Sport did not allow gear shift movement warning showed Gearbox alert we had to turn the car off & sit in the middle of traffic. It finally allowed gearshift to work & we then took it to Land Rover in Frisco,TX. Dealership permanently turned off the automatic auto stop/start function & stated they fixed the issue. Now in 2023 we have the same alert with ATPC with no stabilization & gearbox problems.
Corrective Action:
While waiting at a light in 2022 our 2019 Land Rover Discovery Sport did not allow gear shift movement warning showed Gearbox alert we had to turn the car off & sit in the middle of traffic. It finally allowed gearshift to work & we then took it to Land Rover in Frisco,TX. Dealership permanently turned off the automatic auto stop/start function & stated they fixed the issue. Now in 2023 we have the same alert with ATPC with no stabilization & gearbox problems.
Additional Notes:
While waiting at a light in 2022 our 2019 Land Rover Discovery Sport did not allow gear shift movement warning showed Gearbox alert we had to turn the car off & sit in the middle of traffic. It finally allowed gearshift to work & we then took it to Land Rover in Frisco,TX. Dealership permanently turned off the automatic auto stop/start function & stated they fixed the issue. Now in 2023 we have the same alert with ATPC with no stabilization & gearbox problems.
Mfg Campaign: 11542587
Recall Date: Sep 5, 2023
Jaguar Land Rover North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When traveling the car does not accelerate properly sometimes losing power. Feels like engine might turn off. But removing foot from accelerator (gas pedal), then reapply, gets engine to respond, but very slowly. No warning messages.
Corrective Action:
When traveling the car does not accelerate properly sometimes losing power. Feels like engine might turn off. But removing foot from accelerator (gas pedal), then reapply, gets engine to respond, but very slowly. No warning messages.
Additional Notes:
When traveling the car does not accelerate properly sometimes losing power. Feels like engine might turn off. But removing foot from accelerator (gas pedal), then reapply, gets engine to respond, but very slowly. No warning messages.
Mfg Campaign: 11542365
Recall Date: Sep 3, 2023
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When traveling the car does not accelerate properly sometimes losing power. Feels like engine might turn off. But removing foot from accelerator (gas pedal), then reapply, gets engine to respond, but very slowly. No warning messages.
Corrective Action:
When traveling the car does not accelerate properly sometimes losing power. Feels like engine might turn off. But removing foot from accelerator (gas pedal), then reapply, gets engine to respond, but very slowly. No warning messages.
Additional Notes:
When traveling the car does not accelerate properly sometimes losing power. Feels like engine might turn off. But removing foot from accelerator (gas pedal), then reapply, gets engine to respond, but very slowly. No warning messages.
Mfg Campaign: 11542365
Recall Date: Sep 3, 2023
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When traveling the car does not accelerate properly sometimes losing power.
Corrective Action:
When traveling the car does not accelerate properly sometimes losing power.
Additional Notes:
When traveling the car does not accelerate properly sometimes losing power.
Mfg Campaign: 11538124
Recall Date: Aug 12, 2023
Jaguar Land Rover North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When traveling the car does not accelerate properly sometimes losing power.
Corrective Action:
When traveling the car does not accelerate properly sometimes losing power.
Additional Notes:
When traveling the car does not accelerate properly sometimes losing power.
Mfg Campaign: 11538124
Recall Date: Aug 12, 2023
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unable to lock vehicle due to hood sensor going bad. Even if we disable still not able to lock the car which if was my only car and I went to the store you couldn’t go to another store and make sure your groceries are safe. Try to lock the car and the alarm goes off at random hours
Corrective Action:
Unable to lock vehicle due to hood sensor going bad. Even if we disable still not able to lock the car which if was my only car and I went to the store you couldn’t go to another store and make sure your groceries are safe. Try to lock the car and the alarm goes off at random hours
Additional Notes:
Unable to lock vehicle due to hood sensor going bad. Even if we disable still not able to lock the car which if was my only car and I went to the store you couldn’t go to another store and make sure your groceries are safe. Try to lock the car and the alarm goes off at random hours
Mfg Campaign: 11517778
Recall Date: Apr 19, 2023
Jaguar Land Rover North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Rear hatch body welds have failed causing a rattle. The dealership took it apart and placed some foam and sound deadening material. But I was told if the problem was to reoccur, I would have to take it to a body shop.
Corrective Action:
Rear hatch body welds have failed causing a rattle. The dealership took it apart and placed some foam and sound deadening material. But I was told if the problem was to reoccur, I would have to take it to a body shop.
Additional Notes:
Rear hatch body welds have failed causing a rattle. The dealership took it apart and placed some foam and sound deadening material. But I was told if the problem was to reoccur, I would have to take it to a body shop.
Mfg Campaign: 11517932
Recall Date: Apr 19, 2023
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving on the highway with the eco system engaged when you need to excelletate the car hesitated and comes to an almost stop until you click it out of eco drive I just completed the last recall which was almost the same thing
Corrective Action:
While driving on the highway with the eco system engaged when you need to excelletate the car hesitated and comes to an almost stop until you click it out of eco drive I just completed the last recall which was almost the same thing
Additional Notes:
While driving on the highway with the eco system engaged when you need to excelletate the car hesitated and comes to an almost stop until you click it out of eco drive I just completed the last recall which was almost the same thing
Mfg Campaign: 11418226
Recall Date: May 23, 2021
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE BLUETOOTH. WHEN ON A PHONE CALL SOMETIMES THE PERSON I AM SPEAKING WITH HEARS A LOUD HORN WHILE I'M DRIVING AND SOMETIMES WHEN I AM MAKING A TURN. I HAVE PUT IT IN THE SHOP TWICE WHERE I WAS TOLD IT JUST NEEDED A SOFTWARE UPDATE. THE SECOND TIME WHICH WAS A WEEK AGO I WAS TOLD THAT THERE WAS AN ISSUE BETWEEN IPHONE 11'S AND LAND ROVER
Corrective Action:
THE BLUETOOTH. WHEN ON A PHONE CALL SOMETIMES THE PERSON I AM SPEAKING WITH HEARS A LOUD HORN WHILE I'M DRIVING AND SOMETIMES WHEN I AM MAKING A TURN. I HAVE PUT IT IN THE SHOP TWICE WHERE I WAS TOLD IT JUST NEEDED A SOFTWARE UPDATE. THE SECOND TIME WHICH WAS A WEEK AGO I WAS TOLD THAT THERE WAS AN ISSUE BETWEEN IPHONE 11'S AND LAND ROVER
Additional Notes:
THE BLUETOOTH. WHEN ON A PHONE CALL SOMETIMES THE PERSON I AM SPEAKING WITH HEARS A LOUD HORN WHILE I'M DRIVING AND SOMETIMES WHEN I AM MAKING A TURN. I HAVE PUT IT IN THE SHOP TWICE WHERE I WAS TOLD IT JUST NEEDED A SOFTWARE UPDATE. THE SECOND TIME WHICH WAS A WEEK AGO I WAS TOLD THAT THERE WAS AN ISSUE BETWEEN IPHONE 11'S AND LAND ROVER
Mfg Campaign: 11403095
Recall Date: Mar 15, 2021
Jaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES TO DONE FUNCTION PROPERLY! THERE IS CONTINUAL DRAG AND NOT COASTING DUE TO BRAKE ISSUE. HAD ACCIDENT BECAUSE CAR SLIDE 5 CAR LENGTHS WOULD NOT STOP. CAR ENGINE SHUTS OFF AND NEEDS TO BE PUT INTO PARK AND RESTARTS WHEN HITTING BRAKE QUICKLY, HAPPENS ON FREEWAY VERY DANGEROUS. HAD TO REPLACE ALL BRAKES AT 9K MILES NOW NEEDS ALL 4 BRAKE PADS AGAIN AT 15K MILES. SERVICE DEPARTMENT WILL NOT ACKNOWLEDGE AN ISSUES AND STATES THIS IS NORMAL WEAR AND WANTS $1200 EACH TIME FOR BRAKES. DOES NOT ACKNOWLEDGE THAT THEY CAR SLIDES AND FISHTAILS RATHER THAN STOPS SMOOTHLY WHEN QUICKLY BRAKING. THEY DID NOT EVEN PUT NOTES IN THE SERVICE INVOICE ON WHAT I HAD DESCRIBED. VERY CONCERNED ANOTHER ACCIDENT WILL TAKE PLACE NOT TO MENTION THE CONSTANT COST FOR THIS. I HAVE ANOTHER REPAIR SHOP AND CAR EXPERT IN WRITING STATING THAT THERE IS ISSUES WITH BRAKE SYSTEM.
Corrective Action:
BRAKES TO DONE FUNCTION PROPERLY! THERE IS CONTINUAL DRAG AND NOT COASTING DUE TO BRAKE ISSUE. HAD ACCIDENT BECAUSE CAR SLIDE 5 CAR LENGTHS WOULD NOT STOP. CAR ENGINE SHUTS OFF AND NEEDS TO BE PUT INTO PARK AND RESTARTS WHEN HITTING BRAKE QUICKLY, HAPPENS ON FREEWAY VERY DANGEROUS. HAD TO REPLACE ALL BRAKES AT 9K MILES NOW NEEDS ALL 4 BRAKE PADS AGAIN AT 15K MILES. SERVICE DEPARTMENT WILL NOT ACKNOWLEDGE AN ISSUES AND STATES THIS IS NORMAL WEAR AND WANTS $1200 EACH TIME FOR BRAKES. DOES NOT ACKNOWLEDGE THAT THEY CAR SLIDES AND FISHTAILS RATHER THAN STOPS SMOOTHLY WHEN QUICKLY BRAKING. THEY DID NOT EVEN PUT NOTES IN THE SERVICE INVOICE ON WHAT I HAD DESCRIBED. VERY CONCERNED ANOTHER ACCIDENT WILL TAKE PLACE NOT TO MENTION THE CONSTANT COST FOR THIS. I HAVE ANOTHER REPAIR SHOP AND CAR EXPERT IN WRITING STATING THAT THERE IS ISSUES WITH BRAKE SYSTEM.
Additional Notes:
BRAKES TO DONE FUNCTION PROPERLY! THERE IS CONTINUAL DRAG AND NOT COASTING DUE TO BRAKE ISSUE. HAD ACCIDENT BECAUSE CAR SLIDE 5 CAR LENGTHS WOULD NOT STOP. CAR ENGINE SHUTS OFF AND NEEDS TO BE PUT INTO PARK AND RESTARTS WHEN HITTING BRAKE QUICKLY, HAPPENS ON FREEWAY VERY DANGEROUS. HAD TO REPLACE ALL BRAKES AT 9K MILES NOW NEEDS ALL 4 BRAKE PADS AGAIN AT 15K MILES. SERVICE DEPARTMENT WILL NOT ACKNOWLEDGE AN ISSUES AND STATES THIS IS NORMAL WEAR AND WANTS $1200 EACH TIME FOR BRAKES. DOES NOT ACKNOWLEDGE THAT THEY CAR SLIDES AND FISHTAILS RATHER THAN STOPS SMOOTHLY WHEN QUICKLY BRAKING. THEY DID NOT EVEN PUT NOTES IN THE SERVICE INVOICE ON WHAT I HAD DESCRIBED. VERY CONCERNED ANOTHER ACCIDENT WILL TAKE PLACE NOT TO MENTION THE CONSTANT COST FOR THIS. I HAVE ANOTHER REPAIR SHOP AND CAR EXPERT IN WRITING STATING THAT THERE IS ISSUES WITH BRAKE SYSTEM.
Mfg Campaign: 11322033
Recall Date: Apr 23, 2020
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