Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain model year 2016-2017 Land Rover Discovery Sport vehicles manufactured May 30, 2016, to August 24, 2016, and 2016-2017 Range Rover Evoque vehicles manufactured June 7, 2016, to August 26, 2016. The affected vehicles have front lower control arm fasteners that may fail due to an assembly error, possibly resulting in separation of the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Q650/Q651
Recall Date: Dec 9, 2016
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain model year 2015-2016 Land Rover Discovery Sport vehicles manufactured September 17, 2014, to March 5, 2016. In the affected vehicles, the license plate illumination lamp may fall out. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: P077
Recall Date: May 6, 2016
Consumer Complaints
62 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Crankshaft pulley and Crankshaft had a manufactured defect that caused the pulley to brake into pieces while standing at a stop intersection, multiple pieces of metal were projected towards the radiator, water pump, passenger wheel, serpentine belt, battery and other components causing considerable damage and left the vehicle inoperable. The repairs were substantial and required multiple parts to be replaced due to a low quality part (crankshaft and pulley) during the vehicle's assembly, among some of them were a new Crankshaft pulley, radiator and retainers, and serpentine wheel. The total cost for the damage including parts, labor and secondary services (towing) were in excess of $3,700.00 (Three thousand seven hundred dollars). The mechanics that performed the services strongly advised and encouraged that the manufacturer were contacted to arrange for refund and awareness of the defect in the parts involved. We proceeded to contact the local dealership and service in Frisco Texas and they denied relief stating that the vehicle was out of warranty, although they had full knowledge that defective parts are not within the scope of warranty but inherent risks that need to be addressed for the customers. Given the lack of relief, I proceeded to notify the NHTSA of this issue for further investigation and possible force of a recall to obtain relief of all customers that may be impacted.
Corrective Action:
Crankshaft pulley and Crankshaft had a manufactured defect that caused the pulley to brake into pieces while standing at a stop intersection, multiple pieces of metal were projected towards the radiator, water pump, passenger wheel, serpentine belt, battery and other components causing considerable damage and left the vehicle inoperable. The repairs were substantial and required multiple parts to be replaced due to a low quality part (crankshaft and pulley) during the vehicle's assembly, among some of them were a new Crankshaft pulley, radiator and retainers, and serpentine wheel. The total cost for the damage including parts, labor and secondary services (towing) were in excess of $3,700.00 (Three thousand seven hundred dollars). The mechanics that performed the services strongly advised and encouraged that the manufacturer were contacted to arrange for refund and awareness of the defect in the parts involved. We proceeded to contact the local dealership and service in Frisco Texas and they denied relief stating that the vehicle was out of warranty, although they had full knowledge that defective parts are not within the scope of warranty but inherent risks that need to be addressed for the customers. Given the lack of relief, I proceeded to notify the NHTSA of this issue for further investigation and possible force of a recall to obtain relief of all customers that may be impacted.
Additional Notes:
Crankshaft pulley and Crankshaft had a manufactured defect that caused the pulley to brake into pieces while standing at a stop intersection, multiple pieces of metal were projected towards the radiator, water pump, passenger wheel, serpentine belt, battery and other components causing considerable damage and left the vehicle inoperable. The repairs were substantial and required multiple parts to be replaced due to a low quality part (crankshaft and pulley) during the vehicle's assembly, among some of them were a new Crankshaft pulley, radiator and retainers, and serpentine wheel. The total cost for the damage including parts, labor and secondary services (towing) were in excess of $3,700.00 (Three thousand seven hundred dollars). The mechanics that performed the services strongly advised and encouraged that the manufacturer were contacted to arrange for refund and awareness of the defect in the parts involved. We proceeded to contact the local dealership and service in Frisco Texas and they denied relief stating that the vehicle was out of warranty, although they had full knowledge that defective parts are not within the scope of warranty but inherent risks that need to be addressed for the customers. Given the lack of relief, I proceeded to notify the NHTSA of this issue for further investigation and possible force of a recall to obtain relief of all customers that may be impacted.
Mfg Campaign: 11665889
Recall Date: Jun 9, 2025
Jaguar Land Rover North America, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while his wife was driving approximately 40 MPH, the check engine warning light illuminated. The contact stated his wife had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the high-pressure fuel pump was failing and needed to be replaced. The contact was informed by the mechanic that there was a recall related to the failure, NHTSA Campaign Number: 17V490000 (Fuel System, Gasoline), and referred the contact to a dealer. The contact called a local dealer and was informed that the VIN was not included in the recall. The contact called the manufacturer and was informed that the VIN was not included. The vehicle was not repaired. The failure mileage was 75,432.
Corrective Action:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while his wife was driving approximately 40 MPH, the check engine warning light illuminated. The contact stated his wife had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the high-pressure fuel pump was failing and needed to be replaced. The contact was informed by the mechanic that there was a recall related to the failure, NHTSA Campaign Number: 17V490000 (Fuel System, Gasoline), and referred the contact to a dealer. The contact called a local dealer and was informed that the VIN was not included in the recall. The contact called the manufacturer and was informed that the VIN was not included. The vehicle was not repaired. The failure mileage was 75,432.
Additional Notes:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while his wife was driving approximately 40 MPH, the check engine warning light illuminated. The contact stated his wife had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the high-pressure fuel pump was failing and needed to be replaced. The contact was informed by the mechanic that there was a recall related to the failure, NHTSA Campaign Number: 17V490000 (Fuel System, Gasoline), and referred the contact to a dealer. The contact called a local dealer and was informed that the VIN was not included in the recall. The contact called the manufacturer and was informed that the VIN was not included. The vehicle was not repaired. The failure mileage was 75,432.
Mfg Campaign: 11663222
Recall Date: May 27, 2025
Jaguar Land Rover North America, Llc
Defect Description:
STEERING
Potential Consequences:
The steering was completely lost, and the car was not controllable. Land Rover is aware of the problem and a recall was made in the UK, but not the USA. Service Dept report: No power steering, no warning on dash. Found that power steering assist electric motor is no longer bolted to steering rack, all 3 ALUMINUM bolts holding motor to rack have sheared off. Can move motor side to side at rack will likely need completely new rack and programming. Estimated cost of $7500. The car is used on streets and highways, never on off road or adverse terrain. At 65 MPH and loss of steering, this is a life dangerous event for anyone/ other cars on the road. Land Rover knows of the problem, but because they do not have an official recall from your agency, they said they would not take any action until you direct them to do so. I encourage you to take immediate action to prevent possible deaths. [XXX] [XXX] cell: [XXX] home: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The steering was completely lost, and the car was not controllable. Land Rover is aware of the problem and a recall was made in the UK, but not the USA. Service Dept report: No power steering, no warning on dash. Found that power steering assist electric motor is no longer bolted to steering rack, all 3 ALUMINUM bolts holding motor to rack have sheared off. Can move motor side to side at rack will likely need completely new rack and programming. Estimated cost of $7500. The car is used on streets and highways, never on off road or adverse terrain. At 65 MPH and loss of steering, this is a life dangerous event for anyone/ other cars on the road. Land Rover knows of the problem, but because they do not have an official recall from your agency, they said they would not take any action until you direct them to do so. I encourage you to take immediate action to prevent possible deaths. [XXX] [XXX] cell: [XXX] home: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The steering was completely lost, and the car was not controllable. Land Rover is aware of the problem and a recall was made in the UK, but not the USA. Service Dept report: No power steering, no warning on dash. Found that power steering assist electric motor is no longer bolted to steering rack, all 3 ALUMINUM bolts holding motor to rack have sheared off. Can move motor side to side at rack will likely need completely new rack and programming. Estimated cost of $7500. The car is used on streets and highways, never on off road or adverse terrain. At 65 MPH and loss of steering, this is a life dangerous event for anyone/ other cars on the road. Land Rover knows of the problem, but because they do not have an official recall from your agency, they said they would not take any action until you direct them to do so. I encourage you to take immediate action to prevent possible deaths. [XXX] [XXX] cell: [XXX] home: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11631761
Recall Date: Dec 20, 2024
Jaguar Land Rover North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The steering was completely lost, and the car was not controllable. Land Rover is aware of the problem and a recall was made in the UK, but not the USA. Service Dept report: No power steering, no warning on dash. Found that power steering assist electric motor is no longer bolted to steering rack, all 3 ALUMINUM bolts holding motor to rack have sheared off. Can move motor side to side at rack will likely need completely new rack and programming. Estimated cost of $7500. The car is used on streets and highways, never on off road or adverse terrain. At 65 MPH and loss of steering, this is a life dangerous event for anyone/ other cars on the road. Land Rover knows of the problem, but because they do not have an official recall from your agency, they said they would not take any action until you direct them to do so. I encourage you to take immediate action to prevent possible deaths. [XXX] [XXX] cell: [XXX] home: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The steering was completely lost, and the car was not controllable. Land Rover is aware of the problem and a recall was made in the UK, but not the USA. Service Dept report: No power steering, no warning on dash. Found that power steering assist electric motor is no longer bolted to steering rack, all 3 ALUMINUM bolts holding motor to rack have sheared off. Can move motor side to side at rack will likely need completely new rack and programming. Estimated cost of $7500. The car is used on streets and highways, never on off road or adverse terrain. At 65 MPH and loss of steering, this is a life dangerous event for anyone/ other cars on the road. Land Rover knows of the problem, but because they do not have an official recall from your agency, they said they would not take any action until you direct them to do so. I encourage you to take immediate action to prevent possible deaths. [XXX] [XXX] cell: [XXX] home: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The steering was completely lost, and the car was not controllable. Land Rover is aware of the problem and a recall was made in the UK, but not the USA. Service Dept report: No power steering, no warning on dash. Found that power steering assist electric motor is no longer bolted to steering rack, all 3 ALUMINUM bolts holding motor to rack have sheared off. Can move motor side to side at rack will likely need completely new rack and programming. Estimated cost of $7500. The car is used on streets and highways, never on off road or adverse terrain. At 65 MPH and loss of steering, this is a life dangerous event for anyone/ other cars on the road. Land Rover knows of the problem, but because they do not have an official recall from your agency, they said they would not take any action until you direct them to do so. I encourage you to take immediate action to prevent possible deaths. [XXX] [XXX] cell: [XXX] home: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11631761
Recall Date: Dec 20, 2024
Jaguar Land Rover North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The drivers side door does not latch closed and the vehicle does not warn with dash lights or sounds. When driving the door flies open and requires pulling over and using the physical key within the fob to lock and unlock to engage latch.
Corrective Action:
The drivers side door does not latch closed and the vehicle does not warn with dash lights or sounds. When driving the door flies open and requires pulling over and using the physical key within the fob to lock and unlock to engage latch.
Additional Notes:
The drivers side door does not latch closed and the vehicle does not warn with dash lights or sounds. When driving the door flies open and requires pulling over and using the physical key within the fob to lock and unlock to engage latch.
Mfg Campaign: 11605305
Recall Date: Jul 30, 2024
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Radio, Amplifier, side mirrors and seat motor and catalytic converter, etc.
Corrective Action:
Radio, Amplifier, side mirrors and seat motor and catalytic converter, etc.
Additional Notes:
Radio, Amplifier, side mirrors and seat motor and catalytic converter, etc.
Mfg Campaign: 11603651
Recall Date: Jul 21, 2024
Jaguar Land Rover North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
the driver's side from door latch is not operating correctly. the driver's side front door opens when the car is in motion. this happened in a parking lot while trying to leave the lot. we may have been going about 15mph. the door latch is not working at all now. the door will not stay closed at all. there is a current recall for the same issue but Land Rover says that my vin number is not included in the recall. Maybe a larger recall needs to be issued.
Corrective Action:
the driver's side from door latch is not operating correctly. the driver's side front door opens when the car is in motion. this happened in a parking lot while trying to leave the lot. we may have been going about 15mph. the door latch is not working at all now. the door will not stay closed at all. there is a current recall for the same issue but Land Rover says that my vin number is not included in the recall. Maybe a larger recall needs to be issued.
Additional Notes:
the driver's side from door latch is not operating correctly. the driver's side front door opens when the car is in motion. this happened in a parking lot while trying to leave the lot. we may have been going about 15mph. the door latch is not working at all now. the door will not stay closed at all. there is a current recall for the same issue but Land Rover says that my vin number is not included in the recall. Maybe a larger recall needs to be issued.
Mfg Campaign: 11592129
Recall Date: Jun 3, 2024
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
In early February, from a stop, I made right turn and the car just coasted and a "gear box fault" warning message appeared. I was fortunate enough that no one was behind me and I was able to coast into an empty parking lot right around the turn where I shut off the car. I started the car and it drove fine. I carefully drove it home. I saw other incidents of this "gear box fault" happening to other drivers by searching that on the internet, including someone driving on a major highway. I had the car towed to the dealer since I certainly believed this could easily have been an accident if there was someone behind me. The dealer indicated the car needed a new transmission. My car has under 56,000 miles and the warranty I had purchased ran out Oct. 2023. The company has declined to provide any assistance with the transmission cost due to vehicle age and warranty.
Corrective Action:
In early February, from a stop, I made right turn and the car just coasted and a "gear box fault" warning message appeared. I was fortunate enough that no one was behind me and I was able to coast into an empty parking lot right around the turn where I shut off the car. I started the car and it drove fine. I carefully drove it home. I saw other incidents of this "gear box fault" happening to other drivers by searching that on the internet, including someone driving on a major highway. I had the car towed to the dealer since I certainly believed this could easily have been an accident if there was someone behind me. The dealer indicated the car needed a new transmission. My car has under 56,000 miles and the warranty I had purchased ran out Oct. 2023. The company has declined to provide any assistance with the transmission cost due to vehicle age and warranty.
Additional Notes:
In early February, from a stop, I made right turn and the car just coasted and a "gear box fault" warning message appeared. I was fortunate enough that no one was behind me and I was able to coast into an empty parking lot right around the turn where I shut off the car. I started the car and it drove fine. I carefully drove it home. I saw other incidents of this "gear box fault" happening to other drivers by searching that on the internet, including someone driving on a major highway. I had the car towed to the dealer since I certainly believed this could easily have been an accident if there was someone behind me. The dealer indicated the car needed a new transmission. My car has under 56,000 miles and the warranty I had purchased ran out Oct. 2023. The company has declined to provide any assistance with the transmission cost due to vehicle age and warranty.
Mfg Campaign: 11573954
Recall Date: Feb 26, 2024
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while driving at an undisclosed speed, the brakes were inoperable. The contact was able to safely drive the vehicle to the residence. The vehicle was towed to an independent mechanic where it was diagnosed with a fractured brake hose. The contact was informed that the brake fluid hose needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving and attempting to make a turn, the gear shifter seized. The contact stated that the vehicle was immovable and had seized in the middle of the street. The vehicle was towed to the dealer and the contact was informed that the gear shifter needed to be replaced. The vehicle was repaired. The contact also stated that the front driver's and passenger's door locks were in operable, and the latches failed to lock as needed. The vehicle was taken to the dealer and the latches were replaced. The vehicle was repaired. The manufacturer was made aware of the failures and a case was filed. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while driving at an undisclosed speed, the brakes were inoperable. The contact was able to safely drive the vehicle to the residence. The vehicle was towed to an independent mechanic where it was diagnosed with a fractured brake hose. The contact was informed that the brake fluid hose needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving and attempting to make a turn, the gear shifter seized. The contact stated that the vehicle was immovable and had seized in the middle of the street. The vehicle was towed to the dealer and the contact was informed that the gear shifter needed to be replaced. The vehicle was repaired. The contact also stated that the front driver's and passenger's door locks were in operable, and the latches failed to lock as needed. The vehicle was taken to the dealer and the latches were replaced. The vehicle was repaired. The manufacturer was made aware of the failures and a case was filed. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while driving at an undisclosed speed, the brakes were inoperable. The contact was able to safely drive the vehicle to the residence. The vehicle was towed to an independent mechanic where it was diagnosed with a fractured brake hose. The contact was informed that the brake fluid hose needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving and attempting to make a turn, the gear shifter seized. The contact stated that the vehicle was immovable and had seized in the middle of the street. The vehicle was towed to the dealer and the contact was informed that the gear shifter needed to be replaced. The vehicle was repaired. The contact also stated that the front driver's and passenger's door locks were in operable, and the latches failed to lock as needed. The vehicle was taken to the dealer and the latches were replaced. The vehicle was repaired. The manufacturer was made aware of the failures and a case was filed. The failure mileage was approximately 103,000.
Mfg Campaign: 11568636
Recall Date: Jan 29, 2024
Jaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while driving at an undisclosed speed, the brakes were inoperable. The contact was able to safely drive the vehicle to the residence. The vehicle was towed to an independent mechanic where it was diagnosed with a fractured brake hose. The contact was informed that the brake fluid hose needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving and attempting to make a turn, the gear shifter seized. The contact stated that the vehicle was immovable and had seized in the middle of the street. The vehicle was towed to the dealer and the contact was informed that the gear shifter needed to be replaced. The vehicle was repaired. The contact also stated that the front driver's and passenger's door locks were in operable, and the latches failed to lock as needed. The vehicle was taken to the dealer and the latches were replaced. The vehicle was repaired. The manufacturer was made aware of the failures and a case was filed. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while driving at an undisclosed speed, the brakes were inoperable. The contact was able to safely drive the vehicle to the residence. The vehicle was towed to an independent mechanic where it was diagnosed with a fractured brake hose. The contact was informed that the brake fluid hose needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving and attempting to make a turn, the gear shifter seized. The contact stated that the vehicle was immovable and had seized in the middle of the street. The vehicle was towed to the dealer and the contact was informed that the gear shifter needed to be replaced. The vehicle was repaired. The contact also stated that the front driver's and passenger's door locks were in operable, and the latches failed to lock as needed. The vehicle was taken to the dealer and the latches were replaced. The vehicle was repaired. The manufacturer was made aware of the failures and a case was filed. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while driving at an undisclosed speed, the brakes were inoperable. The contact was able to safely drive the vehicle to the residence. The vehicle was towed to an independent mechanic where it was diagnosed with a fractured brake hose. The contact was informed that the brake fluid hose needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving and attempting to make a turn, the gear shifter seized. The contact stated that the vehicle was immovable and had seized in the middle of the street. The vehicle was towed to the dealer and the contact was informed that the gear shifter needed to be replaced. The vehicle was repaired. The contact also stated that the front driver's and passenger's door locks were in operable, and the latches failed to lock as needed. The vehicle was taken to the dealer and the latches were replaced. The vehicle was repaired. The manufacturer was made aware of the failures and a case was filed. The failure mileage was approximately 103,000.
Mfg Campaign: 11568636
Recall Date: Jan 29, 2024
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
1. Gear shifter module. 2. Gear shifter remained stuck in drive and wouldn’t not go into neutral/park/reverse etc. Had I not been able to keep my foot on the brake and cut my car off while it was stuck in drive I would’ve crashed and/or hit an object or pedestrian. 3. My vehicle was towed to the Land Rover dealership who replaced the gear shifter module which was costly. 4. Yes the repairs were done at the Land Rover dealership in my area and it is now working in proper order with a new gear shifter module. 5. No warning signs showed on the dash and the vehicle would not allow me to use the emergency parking brake. The incident happened at a gas station in my area on December 20, 2023 at approximately 8:23 am.
Corrective Action:
1. Gear shifter module. 2. Gear shifter remained stuck in drive and wouldn’t not go into neutral/park/reverse etc. Had I not been able to keep my foot on the brake and cut my car off while it was stuck in drive I would’ve crashed and/or hit an object or pedestrian. 3. My vehicle was towed to the Land Rover dealership who replaced the gear shifter module which was costly. 4. Yes the repairs were done at the Land Rover dealership in my area and it is now working in proper order with a new gear shifter module. 5. No warning signs showed on the dash and the vehicle would not allow me to use the emergency parking brake. The incident happened at a gas station in my area on December 20, 2023 at approximately 8:23 am.
Additional Notes:
1. Gear shifter module. 2. Gear shifter remained stuck in drive and wouldn’t not go into neutral/park/reverse etc. Had I not been able to keep my foot on the brake and cut my car off while it was stuck in drive I would’ve crashed and/or hit an object or pedestrian. 3. My vehicle was towed to the Land Rover dealership who replaced the gear shifter module which was costly. 4. Yes the repairs were done at the Land Rover dealership in my area and it is now working in proper order with a new gear shifter module. 5. No warning signs showed on the dash and the vehicle would not allow me to use the emergency parking brake. The incident happened at a gas station in my area on December 20, 2023 at approximately 8:23 am.
Mfg Campaign: 11563325
Recall Date: Jan 3, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while starting and while driving, there was an abnormal exhaust odor inside the cabin of the vehicle. Additionally, the contact stated that while parking the vehicle, the vehicle made an abnormal clicking sound that lasted for 2-3 minutes after the vehicle was parked. The vehicle was taken to the dealer, where it was diagnosed that the exhaust intake manifold was fractured and needed to be replaced. The vehicle was not repaired. The contact was concerned for her safety due to the exhaust odor and carbon monoxide poisoning. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.
Corrective Action:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while starting and while driving, there was an abnormal exhaust odor inside the cabin of the vehicle. Additionally, the contact stated that while parking the vehicle, the vehicle made an abnormal clicking sound that lasted for 2-3 minutes after the vehicle was parked. The vehicle was taken to the dealer, where it was diagnosed that the exhaust intake manifold was fractured and needed to be replaced. The vehicle was not repaired. The contact was concerned for her safety due to the exhaust odor and carbon monoxide poisoning. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.
Additional Notes:
The contact owns a 2016 Land Rover Discovery Sport. The contact stated that while starting and while driving, there was an abnormal exhaust odor inside the cabin of the vehicle. Additionally, the contact stated that while parking the vehicle, the vehicle made an abnormal clicking sound that lasted for 2-3 minutes after the vehicle was parked. The vehicle was taken to the dealer, where it was diagnosed that the exhaust intake manifold was fractured and needed to be replaced. The vehicle was not repaired. The contact was concerned for her safety due to the exhaust odor and carbon monoxide poisoning. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.
Mfg Campaign: 11563327
Recall Date: Jan 3, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The timing chain broke on an uphill and evidently ruined the entire engine. I was stuck in the middle of a 2 lane road with no shoulder on a hill. I had to direct traffic for 45 minutes to avoid any crashes or my car being rear ended. Repair will cost more than the car is currently worth. Seems to be a known issue. It was inspected by Land Rover Cincinnati. Check engine light came on 2.5 days prior to the incident - called Land Rover Service and I was instructed to "tighten the gas cap and wait a few days."
Corrective Action:
The timing chain broke on an uphill and evidently ruined the entire engine. I was stuck in the middle of a 2 lane road with no shoulder on a hill. I had to direct traffic for 45 minutes to avoid any crashes or my car being rear ended. Repair will cost more than the car is currently worth. Seems to be a known issue. It was inspected by Land Rover Cincinnati. Check engine light came on 2.5 days prior to the incident - called Land Rover Service and I was instructed to "tighten the gas cap and wait a few days."
Additional Notes:
The timing chain broke on an uphill and evidently ruined the entire engine. I was stuck in the middle of a 2 lane road with no shoulder on a hill. I had to direct traffic for 45 minutes to avoid any crashes or my car being rear ended. Repair will cost more than the car is currently worth. Seems to be a known issue. It was inspected by Land Rover Cincinnati. Check engine light came on 2.5 days prior to the incident - called Land Rover Service and I was instructed to "tighten the gas cap and wait a few days."
Mfg Campaign: 11551479
Recall Date: Oct 23, 2023
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I checked the car for a pre trip inspection, and noticed the oil dipstick smelled of gas. Towed it to a service center where they were not able to confirm what was the cause as there are no warning lights and fuel injectors tested good. They drained and flushed oil, but the issue did not resolve. Concerned this issue is the same issue as other cars of the same model but different year have been recalled for, I am reporting the issue.
Corrective Action:
I checked the car for a pre trip inspection, and noticed the oil dipstick smelled of gas. Towed it to a service center where they were not able to confirm what was the cause as there are no warning lights and fuel injectors tested good. They drained and flushed oil, but the issue did not resolve. Concerned this issue is the same issue as other cars of the same model but different year have been recalled for, I am reporting the issue.
Additional Notes:
I checked the car for a pre trip inspection, and noticed the oil dipstick smelled of gas. Towed it to a service center where they were not able to confirm what was the cause as there are no warning lights and fuel injectors tested good. They drained and flushed oil, but the issue did not resolve. Concerned this issue is the same issue as other cars of the same model but different year have been recalled for, I am reporting the issue.
Mfg Campaign: 11536200
Recall Date: Aug 3, 2023
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I checked the car for a pre trip inspection, and noticed the oil dipstick smelled of gas. Towed it to a service center where they were not able to confirm what was the cause as there are no warning lights and fuel injectors tested good. They drained and flushed oil, but the issue did not resolve. Concerned this issue is the same issue as other cars of the same model but different year have been recalled for, I am reporting the issue.
Corrective Action:
I checked the car for a pre trip inspection, and noticed the oil dipstick smelled of gas. Towed it to a service center where they were not able to confirm what was the cause as there are no warning lights and fuel injectors tested good. They drained and flushed oil, but the issue did not resolve. Concerned this issue is the same issue as other cars of the same model but different year have been recalled for, I am reporting the issue.
Additional Notes:
I checked the car for a pre trip inspection, and noticed the oil dipstick smelled of gas. Towed it to a service center where they were not able to confirm what was the cause as there are no warning lights and fuel injectors tested good. They drained and flushed oil, but the issue did not resolve. Concerned this issue is the same issue as other cars of the same model but different year have been recalled for, I am reporting the issue.
Mfg Campaign: 11536200
Recall Date: Aug 3, 2023
Jaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
At 59,900 miles on a 2016 Discovery Sport that has never been in a collision and maintained by LandRover Dealership, the Left front brake line blew while my 22 year old medical student son was driving the car. Fortunately he was "in-town" and was going about 20 mph when he suddenly lost brake power and was able to stop the car by gearing down and without accident. Car towed to LandRover Dealership and L front brake line replaced for $900. Defect in brake line appears to be where upper part of brake hose was compressioned joined to metallic fitting. This defect would have escaped any inspection, and did. Contacted LandRover North America to report and ask if they would consider help with reimbursement for this manufacturing defect...which they would not: " Land Rover North America is unable to reimburse paid repairs..." Owners of LandRover Discovery Sports and other cars that use this brake line: BEWARE !!!! Imagine you or one of your kids suddenly losing brake capacity driving on the freeway !!!!! This sudden loss of brake function could have been deadly for the driver, occupant, and of course other folks on the roadway. Potentially Deadly Brake Line Manufacturing Defect in LandRover Discovery Sport 2016 with less than 60,000 miles !!!!!
Corrective Action:
At 59,900 miles on a 2016 Discovery Sport that has never been in a collision and maintained by LandRover Dealership, the Left front brake line blew while my 22 year old medical student son was driving the car. Fortunately he was "in-town" and was going about 20 mph when he suddenly lost brake power and was able to stop the car by gearing down and without accident. Car towed to LandRover Dealership and L front brake line replaced for $900. Defect in brake line appears to be where upper part of brake hose was compressioned joined to metallic fitting. This defect would have escaped any inspection, and did. Contacted LandRover North America to report and ask if they would consider help with reimbursement for this manufacturing defect...which they would not: " Land Rover North America is unable to reimburse paid repairs..." Owners of LandRover Discovery Sports and other cars that use this brake line: BEWARE !!!! Imagine you or one of your kids suddenly losing brake capacity driving on the freeway !!!!! This sudden loss of brake function could have been deadly for the driver, occupant, and of course other folks on the roadway. Potentially Deadly Brake Line Manufacturing Defect in LandRover Discovery Sport 2016 with less than 60,000 miles !!!!!
Additional Notes:
At 59,900 miles on a 2016 Discovery Sport that has never been in a collision and maintained by LandRover Dealership, the Left front brake line blew while my 22 year old medical student son was driving the car. Fortunately he was "in-town" and was going about 20 mph when he suddenly lost brake power and was able to stop the car by gearing down and without accident. Car towed to LandRover Dealership and L front brake line replaced for $900. Defect in brake line appears to be where upper part of brake hose was compressioned joined to metallic fitting. This defect would have escaped any inspection, and did. Contacted LandRover North America to report and ask if they would consider help with reimbursement for this manufacturing defect...which they would not: " Land Rover North America is unable to reimburse paid repairs..." Owners of LandRover Discovery Sports and other cars that use this brake line: BEWARE !!!! Imagine you or one of your kids suddenly losing brake capacity driving on the freeway !!!!! This sudden loss of brake function could have been deadly for the driver, occupant, and of course other folks on the roadway. Potentially Deadly Brake Line Manufacturing Defect in LandRover Discovery Sport 2016 with less than 60,000 miles !!!!!
Mfg Campaign: 11536102
Recall Date: Aug 2, 2023
Jaguar Land Rover North America, Llc
Defect Description:
WHEELS
Potential Consequences:
I bought a Discovery Sports SUV from West Columbia Land Rover Dealership located at 12500 New Car Drive, Clarksville, Maryland 21029- USA. In May of 2019 when I bought it the odometer reading was 023984 miles, as of now over 4+years since I bought it the odometer reading is just about 40K. I was told by the salesperson [XXX] that the car has gone through 400-point inspection, and it is as good as a new car. Brakes, tires all are like new, and the engine is also like new. In October of 2020, after getting routine service, the car started making noise on the right side. I called and was asked to bring the car in. My home is close to 25 miles away from this Jim Coleman dealership. I drove this car at 20 miles an hour. When I reached the dealership,[XXX] from the Service department drove my car. This is what he said, "I would not allow my wife to drive this car." When the car was inspected, he told me that the wheel bearing was bad. I was really angry that I have not even driven that much - odometer reading on 10/26/2020 - 32037, since I bought it and the wheel bearing is bad already, given I was told that the car is as good as new. Fast forward to my latest visit on 4/15/2023 with odometer reading at 039738 - almost two and a half years since the last wheel bearing was fixed (as the record states) I am told again that wheel bearing is bad on the same side. I tried dealing with the dealership as well as Tata Motors Customer care and they have washed their hands with my complaint. I think Tata Motors, which owns the company, has failed to disclose this issue with this model. This can result in an accident and lost life. Below is the link to complaints I found on the net for the same issue. https://www.discoverysport.net/threads/front-bearing-out-at-51-000-miles.12604/ I hope someone can look into this issue before it results in some serious accidents resulting in severe injuries or lost lives. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Corrective Action:
I bought a Discovery Sports SUV from West Columbia Land Rover Dealership located at 12500 New Car Drive, Clarksville, Maryland 21029- USA. In May of 2019 when I bought it the odometer reading was 023984 miles, as of now over 4+years since I bought it the odometer reading is just about 40K. I was told by the salesperson [XXX] that the car has gone through 400-point inspection, and it is as good as a new car. Brakes, tires all are like new, and the engine is also like new. In October of 2020, after getting routine service, the car started making noise on the right side. I called and was asked to bring the car in. My home is close to 25 miles away from this Jim Coleman dealership. I drove this car at 20 miles an hour. When I reached the dealership,[XXX] from the Service department drove my car. This is what he said, "I would not allow my wife to drive this car." When the car was inspected, he told me that the wheel bearing was bad. I was really angry that I have not even driven that much - odometer reading on 10/26/2020 - 32037, since I bought it and the wheel bearing is bad already, given I was told that the car is as good as new. Fast forward to my latest visit on 4/15/2023 with odometer reading at 039738 - almost two and a half years since the last wheel bearing was fixed (as the record states) I am told again that wheel bearing is bad on the same side. I tried dealing with the dealership as well as Tata Motors Customer care and they have washed their hands with my complaint. I think Tata Motors, which owns the company, has failed to disclose this issue with this model. This can result in an accident and lost life. Below is the link to complaints I found on the net for the same issue. https://www.discoverysport.net/threads/front-bearing-out-at-51-000-miles.12604/ I hope someone can look into this issue before it results in some serious accidents resulting in severe injuries or lost lives. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Additional Notes:
I bought a Discovery Sports SUV from West Columbia Land Rover Dealership located at 12500 New Car Drive, Clarksville, Maryland 21029- USA. In May of 2019 when I bought it the odometer reading was 023984 miles, as of now over 4+years since I bought it the odometer reading is just about 40K. I was told by the salesperson [XXX] that the car has gone through 400-point inspection, and it is as good as a new car. Brakes, tires all are like new, and the engine is also like new. In October of 2020, after getting routine service, the car started making noise on the right side. I called and was asked to bring the car in. My home is close to 25 miles away from this Jim Coleman dealership. I drove this car at 20 miles an hour. When I reached the dealership,[XXX] from the Service department drove my car. This is what he said, "I would not allow my wife to drive this car." When the car was inspected, he told me that the wheel bearing was bad. I was really angry that I have not even driven that much - odometer reading on 10/26/2020 - 32037, since I bought it and the wheel bearing is bad already, given I was told that the car is as good as new. Fast forward to my latest visit on 4/15/2023 with odometer reading at 039738 - almost two and a half years since the last wheel bearing was fixed (as the record states) I am told again that wheel bearing is bad on the same side. I tried dealing with the dealership as well as Tata Motors Customer care and they have washed their hands with my complaint. I think Tata Motors, which owns the company, has failed to disclose this issue with this model. This can result in an accident and lost life. Below is the link to complaints I found on the net for the same issue. https://www.discoverysport.net/threads/front-bearing-out-at-51-000-miles.12604/ I hope someone can look into this issue before it results in some serious accidents resulting in severe injuries or lost lives. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Mfg Campaign: 11530642
Recall Date: Jul 6, 2023
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The shift gear is broken. It is stuck in drive, I cannot park, reverse, or put the vehicle in neutral. Because the gear shift is stuck in drive I had to crash the vehicle into a curb, as not to hurt myself or others. Once resting against the curb I had to quickly get out and disconnect the battery, otherwise my car would have continued driving. The gear shift remains broken and in drive. Research shows that this is a common and persistent issue with Land Rovers; one that isn’t disclosed during purchase. This was a considerable safety hazard for me and my family.
Corrective Action:
The shift gear is broken. It is stuck in drive, I cannot park, reverse, or put the vehicle in neutral. Because the gear shift is stuck in drive I had to crash the vehicle into a curb, as not to hurt myself or others. Once resting against the curb I had to quickly get out and disconnect the battery, otherwise my car would have continued driving. The gear shift remains broken and in drive. Research shows that this is a common and persistent issue with Land Rovers; one that isn’t disclosed during purchase. This was a considerable safety hazard for me and my family.
Additional Notes:
The shift gear is broken. It is stuck in drive, I cannot park, reverse, or put the vehicle in neutral. Because the gear shift is stuck in drive I had to crash the vehicle into a curb, as not to hurt myself or others. Once resting against the curb I had to quickly get out and disconnect the battery, otherwise my car would have continued driving. The gear shift remains broken and in drive. Research shows that this is a common and persistent issue with Land Rovers; one that isn’t disclosed during purchase. This was a considerable safety hazard for me and my family.
Mfg Campaign: 11518418
Recall Date: Apr 22, 2023
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The shift gear is broken. It is stuck in drive, I cannot park, reverse, or put the vehicle in neutral. Because the gear shift is stuck in drive I had to crash the vehicle into a curb, as not to hurt myself or others. Once resting against the curb I had to quickly get out and disconnect the battery, otherwise my car would have continued driving. The gear shift remains broken and in drive. Research shows that this is a common and persistent issue with Land Rovers; one that isn’t disclosed during purchase. This was a considerable safety hazard for me and my family.
Corrective Action:
The shift gear is broken. It is stuck in drive, I cannot park, reverse, or put the vehicle in neutral. Because the gear shift is stuck in drive I had to crash the vehicle into a curb, as not to hurt myself or others. Once resting against the curb I had to quickly get out and disconnect the battery, otherwise my car would have continued driving. The gear shift remains broken and in drive. Research shows that this is a common and persistent issue with Land Rovers; one that isn’t disclosed during purchase. This was a considerable safety hazard for me and my family.
Additional Notes:
The shift gear is broken. It is stuck in drive, I cannot park, reverse, or put the vehicle in neutral. Because the gear shift is stuck in drive I had to crash the vehicle into a curb, as not to hurt myself or others. Once resting against the curb I had to quickly get out and disconnect the battery, otherwise my car would have continued driving. The gear shift remains broken and in drive. Research shows that this is a common and persistent issue with Land Rovers; one that isn’t disclosed during purchase. This was a considerable safety hazard for me and my family.
Mfg Campaign: 11518418
Recall Date: Apr 22, 2023
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I recently purchased this 2016 Land Rover Discovery. Last weekend, I was driving the car. After turning into my parking lot, the car was unable to be driven. There was no forewarning or notice that something was going wrong. The car could only move straight forward and backward, the steering wheel would not turn the front wheels of the car. Upon closer inspection by a mechanic, it was determined that the bolts in the steering column sheered off. I do have pictures of the bolts I'll try to attach. Apparently, these bolts are aluminum and become weakened over time. I also found out this is a common problem in this year Land Rover Discovery which I learned after some research online. Thankfully, I was not driving at the time the incident occurred but this is clearly a safety hazard. I contacted Land Rover to see if they were replacing these bolts, they are not. They said that I should call the party who sold me the car but this is clearly an engineering problem. I have not taken the car off-road or done any kind of unusual driving. The car was maintained as shown by the CarFax report. Multiple representatives said it is not a recall, and they are technically correct on the Discovery model. There is a recall on the 2014-2016 Range Rovers for the exact same problem as the Discovery - the bolts in the steering column will sheer. Thankfully, no one was harmed in my case but if someone with one of these vehicles were to be on the interstate or at a high rate of speed and lost the entire ability to steer without warning, someone is going to be seriously injured or killed.
Corrective Action:
I recently purchased this 2016 Land Rover Discovery. Last weekend, I was driving the car. After turning into my parking lot, the car was unable to be driven. There was no forewarning or notice that something was going wrong. The car could only move straight forward and backward, the steering wheel would not turn the front wheels of the car. Upon closer inspection by a mechanic, it was determined that the bolts in the steering column sheered off. I do have pictures of the bolts I'll try to attach. Apparently, these bolts are aluminum and become weakened over time. I also found out this is a common problem in this year Land Rover Discovery which I learned after some research online. Thankfully, I was not driving at the time the incident occurred but this is clearly a safety hazard. I contacted Land Rover to see if they were replacing these bolts, they are not. They said that I should call the party who sold me the car but this is clearly an engineering problem. I have not taken the car off-road or done any kind of unusual driving. The car was maintained as shown by the CarFax report. Multiple representatives said it is not a recall, and they are technically correct on the Discovery model. There is a recall on the 2014-2016 Range Rovers for the exact same problem as the Discovery - the bolts in the steering column will sheer. Thankfully, no one was harmed in my case but if someone with one of these vehicles were to be on the interstate or at a high rate of speed and lost the entire ability to steer without warning, someone is going to be seriously injured or killed.
Additional Notes:
I recently purchased this 2016 Land Rover Discovery. Last weekend, I was driving the car. After turning into my parking lot, the car was unable to be driven. There was no forewarning or notice that something was going wrong. The car could only move straight forward and backward, the steering wheel would not turn the front wheels of the car. Upon closer inspection by a mechanic, it was determined that the bolts in the steering column sheered off. I do have pictures of the bolts I'll try to attach. Apparently, these bolts are aluminum and become weakened over time. I also found out this is a common problem in this year Land Rover Discovery which I learned after some research online. Thankfully, I was not driving at the time the incident occurred but this is clearly a safety hazard. I contacted Land Rover to see if they were replacing these bolts, they are not. They said that I should call the party who sold me the car but this is clearly an engineering problem. I have not taken the car off-road or done any kind of unusual driving. The car was maintained as shown by the CarFax report. Multiple representatives said it is not a recall, and they are technically correct on the Discovery model. There is a recall on the 2014-2016 Range Rovers for the exact same problem as the Discovery - the bolts in the steering column will sheer. Thankfully, no one was harmed in my case but if someone with one of these vehicles were to be on the interstate or at a high rate of speed and lost the entire ability to steer without warning, someone is going to be seriously injured or killed.
Mfg Campaign: 11498885
Recall Date: Dec 26, 2022
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