Complaints & Recalls
Official Safety Recalls - Important!
42 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023 Discovery Sport, 2023-2024 Defender, and 2023 Range Rover Evoque vehicles. The touchscreen in the center console may go blank at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N972
Recall Date: Jan 16, 2025
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2025 Land Rover Defender vehicles equipped with Raised Air Intake (RAI) aftermarket accessory equipment, with part number VPLEP0543. The raised air intake may not be secured properly, which can allow the intake to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N964
Recall Date: Dec 6, 2024
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023-2024 Defender, 2024 Discovery, Range Rover, Range Rover Sport, and Range Rover Velar vehicles. The oil filter housing can crack and leak oil into the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N908
Recall Date: Jun 17, 2024
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023 Land Rover Defender 130 vehicles modified for the TRek Off-Road Competition. The brake calipers may not be reinstalled properly, allowing the brake calipers to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N848
Recall Date: Nov 22, 2023
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023 Land Rover Defender 130 vehicles equipped with third-row seats. The third-row seatback latch may not latch properly, reducing the strength of a child seat installed to the top tether.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N768
Recall Date: Mar 2, 2023
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2019-2023 Range Rover Sport, 2020-2023 Range Rover, Defender, 2022-2023 Discovery, and 2023 Range Rover Velar vehicles. The engine cam carrier oil channel may be blocked, which can lead to an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N763
Recall Date: Feb 2, 2023
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2022-23 Land Rover Defender, Discovery, Discovery Sport and 2022 Range Rover Sport and Range Rover Velar vehicles. The driver and front passenger seat belt pretensioners may be damaged, which can cause the seat belts to not properly restrain occupants.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N720
Recall Date: Jul 21, 2022
Consumer Complaints
45 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Infotainment screen randomly goes black while driving. Does not come back on. This screen displays and controls everything for the vehicle. Maps, system info, music, etc. Instructions to "reset" the system consists of reaching toward the passenger side of the dashboard to hold down a power button for about 30 seconds. I have done this multiple times, it's not safe. You are stretched out across your vehicle, trying to pay attention to indicator lights, while you also need to pay attention to the road.
Corrective Action:
Infotainment screen randomly goes black while driving. Does not come back on. This screen displays and controls everything for the vehicle. Maps, system info, music, etc. Instructions to "reset" the system consists of reaching toward the passenger side of the dashboard to hold down a power button for about 30 seconds. I have done this multiple times, it's not safe. You are stretched out across your vehicle, trying to pay attention to indicator lights, while you also need to pay attention to the road.
Additional Notes:
Infotainment screen randomly goes black while driving. Does not come back on. This screen displays and controls everything for the vehicle. Maps, system info, music, etc. Instructions to "reset" the system consists of reaching toward the passenger side of the dashboard to hold down a power button for about 30 seconds. I have done this multiple times, it's not safe. You are stretched out across your vehicle, trying to pay attention to indicator lights, while you also need to pay attention to the road.
Mfg Campaign: 11553610
Recall Date: Nov 4, 2023
Jaguar Land Rover North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked for no apparent reason.
Corrective Action:
Windshield cracked for no apparent reason.
Additional Notes:
Windshield cracked for no apparent reason.
Mfg Campaign: 11552807
Recall Date: Oct 31, 2023
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The cover over the ADAS sensors above the rear view mirror detached and fell into the driver area causing loss of control. This has happened before (without accident or loss of control) but I don't remember the date.
Corrective Action:
The cover over the ADAS sensors above the rear view mirror detached and fell into the driver area causing loss of control. This has happened before (without accident or loss of control) but I don't remember the date.
Additional Notes:
The cover over the ADAS sensors above the rear view mirror detached and fell into the driver area causing loss of control. This has happened before (without accident or loss of control) but I don't remember the date.
Mfg Campaign: 11551142
Recall Date: Oct 21, 2023
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
the lighting on the 2023 Defender 110 is not adequate, particularly at dusk and in the evening. The brightness control does not adjust for the brightness needed to see gauges. This is a safety risk.
Corrective Action:
the lighting on the 2023 Defender 110 is not adequate, particularly at dusk and in the evening. The brightness control does not adjust for the brightness needed to see gauges. This is a safety risk.
Additional Notes:
the lighting on the 2023 Defender 110 is not adequate, particularly at dusk and in the evening. The brightness control does not adjust for the brightness needed to see gauges. This is a safety risk.
Mfg Campaign: 11550336
Recall Date: Oct 17, 2023
Jaguar Land Rover North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
the lighting on the 2023 Defender 110 is not adequate, particularly at dusk and in the evening. The brightness control does not adjust for the brightness needed to see gauges. This is a safety risk.
Corrective Action:
the lighting on the 2023 Defender 110 is not adequate, particularly at dusk and in the evening. The brightness control does not adjust for the brightness needed to see gauges. This is a safety risk.
Additional Notes:
the lighting on the 2023 Defender 110 is not adequate, particularly at dusk and in the evening. The brightness control does not adjust for the brightness needed to see gauges. This is a safety risk.
Mfg Campaign: 11550336
Recall Date: Oct 17, 2023
Jaguar Land Rover North America, Llc
Defect Description:
INTERIOR LIGHTING
Potential Consequences:
I have a 2023 Land Rover Defender 90. The instrumentation lighting auto adjusts on its own sometimes causing a hazardous situation. The issue is at dusk when the instrument panel goes haywire and will dim to almost completely dark making it illegible. This is a common issue reported by owners of Land Rover Defenders. 2019-current. This needs to be fixed!
Corrective Action:
I have a 2023 Land Rover Defender 90. The instrumentation lighting auto adjusts on its own sometimes causing a hazardous situation. The issue is at dusk when the instrument panel goes haywire and will dim to almost completely dark making it illegible. This is a common issue reported by owners of Land Rover Defenders. 2019-current. This needs to be fixed!
Additional Notes:
I have a 2023 Land Rover Defender 90. The instrumentation lighting auto adjusts on its own sometimes causing a hazardous situation. The issue is at dusk when the instrument panel goes haywire and will dim to almost completely dark making it illegible. This is a common issue reported by owners of Land Rover Defenders. 2019-current. This needs to be fixed!
Mfg Campaign: 11550061
Recall Date: Oct 15, 2023
Jaguar Land Rover North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Heated windshield cracked spontaneously overnight while parked in driveway at home. Nothing hit it or caused any damage to windshield. Crack appears to have originated at base of windshield and come up and then curved over towards driver side
Corrective Action:
Heated windshield cracked spontaneously overnight while parked in driveway at home. Nothing hit it or caused any damage to windshield. Crack appears to have originated at base of windshield and come up and then curved over towards driver side
Additional Notes:
Heated windshield cracked spontaneously overnight while parked in driveway at home. Nothing hit it or caused any damage to windshield. Crack appears to have originated at base of windshield and come up and then curved over towards driver side
Mfg Campaign: 11547996
Recall Date: Oct 3, 2023
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The 2023 Land Rover Defender said emissions fault and died in 4 lanes of busy traffic. This has happened since the first few miles but usually happens in a parking lot. The Defender also throws itself into neutral while in drive. This has happened multiple times and the car has less than $10k miles. I’ve taken it in before for the same issues, it’s getting towed again today.
Corrective Action:
The 2023 Land Rover Defender said emissions fault and died in 4 lanes of busy traffic. This has happened since the first few miles but usually happens in a parking lot. The Defender also throws itself into neutral while in drive. This has happened multiple times and the car has less than $10k miles. I’ve taken it in before for the same issues, it’s getting towed again today.
Additional Notes:
The 2023 Land Rover Defender said emissions fault and died in 4 lanes of busy traffic. This has happened since the first few miles but usually happens in a parking lot. The Defender also throws itself into neutral while in drive. This has happened multiple times and the car has less than $10k miles. I’ve taken it in before for the same issues, it’s getting towed again today.
Mfg Campaign: 11545327
Recall Date: Sep 19, 2023
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
- The windshield began to crack without anything impacting the car (No rocks, pepples, or debris hit the windshield.) - A cracked windshield can lead to several safety issues. - Not yet - Not yet - No
Corrective Action:
- The windshield began to crack without anything impacting the car (No rocks, pepples, or debris hit the windshield.) - A cracked windshield can lead to several safety issues. - Not yet - Not yet - No
Additional Notes:
- The windshield began to crack without anything impacting the car (No rocks, pepples, or debris hit the windshield.) - A cracked windshield can lead to several safety issues. - Not yet - Not yet - No
Mfg Campaign: 11542584
Recall Date: Sep 5, 2023
Jaguar Land Rover North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
This vehicle is equipped with the "Interactive Driver Display" (IDD), which is a full digital dash. Myself and several other members of enthusiast forums have reported that with recent software updates (PIVI 4.0), this display autodims entirely too dim to see. This happens in bright, full-sun, and half-sun cloudy conditions which prevent the driver from seeing the dashboard. This presents a major safety issue, as there is way to see the speed, tachometer, fuel gauge, warning lights of any kind (including pressure, safety warnings, engine temperature, etc.).
Corrective Action:
This vehicle is equipped with the "Interactive Driver Display" (IDD), which is a full digital dash. Myself and several other members of enthusiast forums have reported that with recent software updates (PIVI 4.0), this display autodims entirely too dim to see. This happens in bright, full-sun, and half-sun cloudy conditions which prevent the driver from seeing the dashboard. This presents a major safety issue, as there is way to see the speed, tachometer, fuel gauge, warning lights of any kind (including pressure, safety warnings, engine temperature, etc.).
Additional Notes:
This vehicle is equipped with the "Interactive Driver Display" (IDD), which is a full digital dash. Myself and several other members of enthusiast forums have reported that with recent software updates (PIVI 4.0), this display autodims entirely too dim to see. This happens in bright, full-sun, and half-sun cloudy conditions which prevent the driver from seeing the dashboard. This presents a major safety issue, as there is way to see the speed, tachometer, fuel gauge, warning lights of any kind (including pressure, safety warnings, engine temperature, etc.).
Mfg Campaign: 11540707
Recall Date: Aug 25, 2023
Jaguar Land Rover North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
This vehicle is equipped with the "Interactive Driver Display" (IDD), which is a full digital dash. Myself and several other members of enthusiast forums have reported that with recent software updates (PIVI 4.0), this display autodims entirely too dim to see. This happens in bright, full-sun, and half-sun cloudy conditions which prevent the driver from seeing the dashboard. This presents a major safety issue, as there is way to see the speed, tachometer, fuel gauge, warning lights of any kind (including pressure, safety warnings, engine temperature, etc.).
Corrective Action:
This vehicle is equipped with the "Interactive Driver Display" (IDD), which is a full digital dash. Myself and several other members of enthusiast forums have reported that with recent software updates (PIVI 4.0), this display autodims entirely too dim to see. This happens in bright, full-sun, and half-sun cloudy conditions which prevent the driver from seeing the dashboard. This presents a major safety issue, as there is way to see the speed, tachometer, fuel gauge, warning lights of any kind (including pressure, safety warnings, engine temperature, etc.).
Additional Notes:
This vehicle is equipped with the "Interactive Driver Display" (IDD), which is a full digital dash. Myself and several other members of enthusiast forums have reported that with recent software updates (PIVI 4.0), this display autodims entirely too dim to see. This happens in bright, full-sun, and half-sun cloudy conditions which prevent the driver from seeing the dashboard. This presents a major safety issue, as there is way to see the speed, tachometer, fuel gauge, warning lights of any kind (including pressure, safety warnings, engine temperature, etc.).
Mfg Campaign: 11540707
Recall Date: Aug 25, 2023
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Centre Cluster dims a dusk and is not visible to the driver
Corrective Action:
The Centre Cluster dims a dusk and is not visible to the driver
Additional Notes:
The Centre Cluster dims a dusk and is not visible to the driver
Mfg Campaign: 11539578
Recall Date: Aug 19, 2023
Jaguar Land Rover North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The Centre Cluster dims a dusk and is not visible to the driver
Corrective Action:
The Centre Cluster dims a dusk and is not visible to the driver
Additional Notes:
The Centre Cluster dims a dusk and is not visible to the driver
Mfg Campaign: 11539578
Recall Date: Aug 19, 2023
Jaguar Land Rover North America, Llc
Defect Description:
TIRES
Potential Consequences:
Took the vehicle out of the garage, drove 3 miles to the highway, got on the highway, traveling 65MPH, within 15 minutes of leaving home and no more than 5-10 minutes on the highway, the passenger rear tire blew out without warning, I did not hit any debris in the road. The vehicle veered with the sudden loss of pressure, no accident but occurred during rush hour. There were OEM on a 23.5yr Land Rover Defender. Continental CrossContact 275/45 R22
Corrective Action:
Took the vehicle out of the garage, drove 3 miles to the highway, got on the highway, traveling 65MPH, within 15 minutes of leaving home and no more than 5-10 minutes on the highway, the passenger rear tire blew out without warning, I did not hit any debris in the road. The vehicle veered with the sudden loss of pressure, no accident but occurred during rush hour. There were OEM on a 23.5yr Land Rover Defender. Continental CrossContact 275/45 R22
Additional Notes:
Took the vehicle out of the garage, drove 3 miles to the highway, got on the highway, traveling 65MPH, within 15 minutes of leaving home and no more than 5-10 minutes on the highway, the passenger rear tire blew out without warning, I did not hit any debris in the road. The vehicle veered with the sudden loss of pressure, no accident but occurred during rush hour. There were OEM on a 23.5yr Land Rover Defender. Continental CrossContact 275/45 R22
Mfg Campaign: 11536610
Recall Date: Aug 4, 2023
Jaguar Land Rover North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Defective windshield. Windshield randomly cracked after no impact or visible damage.
Corrective Action:
Defective windshield. Windshield randomly cracked after no impact or visible damage.
Additional Notes:
Defective windshield. Windshield randomly cracked after no impact or visible damage.
Mfg Campaign: 11519009
Recall Date: Apr 26, 2023
Jaguar Land Rover North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Front windshield stress fractured after being parked in cold weather following a long drive with the windshield defroster on. It has been replaced and is not available for inspection. Safety was put at risk due to an obstruction in visibility Problem has not been reproduced or confirmed, but anecdotally seems to be a frequent occurrence based on internet forum posts Vehicle has not been inspected No warnings or other indications of failure
Corrective Action:
Front windshield stress fractured after being parked in cold weather following a long drive with the windshield defroster on. It has been replaced and is not available for inspection. Safety was put at risk due to an obstruction in visibility Problem has not been reproduced or confirmed, but anecdotally seems to be a frequent occurrence based on internet forum posts Vehicle has not been inspected No warnings or other indications of failure
Additional Notes:
Front windshield stress fractured after being parked in cold weather following a long drive with the windshield defroster on. It has been replaced and is not available for inspection. Safety was put at risk due to an obstruction in visibility Problem has not been reproduced or confirmed, but anecdotally seems to be a frequent occurrence based on internet forum posts Vehicle has not been inspected No warnings or other indications of failure
Mfg Campaign: 11517435
Recall Date: Apr 17, 2023
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On several occasions my car has shifted from Drive into Neutral while I was at a light and the vehicle had shut itself off as part of the Intelligent Start Stop feature. I see that this same issue has been happening to several other Owners who have reported this to the NHTSA. Ironically it seems as though all these vehicles were purchased in Houston TX.
Corrective Action:
On several occasions my car has shifted from Drive into Neutral while I was at a light and the vehicle had shut itself off as part of the Intelligent Start Stop feature. I see that this same issue has been happening to several other Owners who have reported this to the NHTSA. Ironically it seems as though all these vehicles were purchased in Houston TX.
Additional Notes:
On several occasions my car has shifted from Drive into Neutral while I was at a light and the vehicle had shut itself off as part of the Intelligent Start Stop feature. I see that this same issue has been happening to several other Owners who have reported this to the NHTSA. Ironically it seems as though all these vehicles were purchased in Houston TX.
Mfg Campaign: 11515844
Recall Date: Apr 6, 2023
Jaguar Land Rover North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have had to replace my windshield 3 times in a matter of a few months. In the case of my last two windshields, I was able to drive for only 2 days before it cracked. In all cases they started as small rock chips, always within a few inches of the exterior edge. I have had rock chips in the past with other vehicles but typically they would rarely crack. For some reason this vehicle can't take even the smallest of rock chips without cracking. Not sure if this is due to the shape of the windshield, the way it is installed or just bad glass. I wouldn't have made this complaint had I not noticed that there are several other Owners of this vehicle making similar complaints.
Corrective Action:
I have had to replace my windshield 3 times in a matter of a few months. In the case of my last two windshields, I was able to drive for only 2 days before it cracked. In all cases they started as small rock chips, always within a few inches of the exterior edge. I have had rock chips in the past with other vehicles but typically they would rarely crack. For some reason this vehicle can't take even the smallest of rock chips without cracking. Not sure if this is due to the shape of the windshield, the way it is installed or just bad glass. I wouldn't have made this complaint had I not noticed that there are several other Owners of this vehicle making similar complaints.
Additional Notes:
I have had to replace my windshield 3 times in a matter of a few months. In the case of my last two windshields, I was able to drive for only 2 days before it cracked. In all cases they started as small rock chips, always within a few inches of the exterior edge. I have had rock chips in the past with other vehicles but typically they would rarely crack. For some reason this vehicle can't take even the smallest of rock chips without cracking. Not sure if this is due to the shape of the windshield, the way it is installed or just bad glass. I wouldn't have made this complaint had I not noticed that there are several other Owners of this vehicle making similar complaints.
Mfg Campaign: 11515849
Recall Date: Apr 6, 2023
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The media screen will randomly go blank so you can not see your navigation map, radio information or any other data that the screen should show. The dealer told us to press the door lock twice and wait several minutes before restarting. Very unsafe if emergency is occurring and you do not have access to navigation system. This has occurred several times since we purchased the vehicle new on March 18 at Buckhead Range Rover in Atlanta. the phone charger does not work and only heats up your phone after you lay the phone on it for a period of time.
Corrective Action:
The media screen will randomly go blank so you can not see your navigation map, radio information or any other data that the screen should show. The dealer told us to press the door lock twice and wait several minutes before restarting. Very unsafe if emergency is occurring and you do not have access to navigation system. This has occurred several times since we purchased the vehicle new on March 18 at Buckhead Range Rover in Atlanta. the phone charger does not work and only heats up your phone after you lay the phone on it for a period of time.
Additional Notes:
The media screen will randomly go blank so you can not see your navigation map, radio information or any other data that the screen should show. The dealer told us to press the door lock twice and wait several minutes before restarting. Very unsafe if emergency is occurring and you do not have access to navigation system. This has occurred several times since we purchased the vehicle new on March 18 at Buckhead Range Rover in Atlanta. the phone charger does not work and only heats up your phone after you lay the phone on it for a period of time.
Mfg Campaign: 11514256
Recall Date: Mar 28, 2023
Jaguar Land Rover North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When driving the new 2023 vehicle with 956 miles we got a lane keep malfunction dialogue box pop up on digital instrument cluster. At the same time the power steering ceased to work or the lane keep fought to keep it centered even when trying to make maneuvers to stay in lane of traffic, navigate turns or avoid other vehicle. It endangered the lives of my wife, 3 young daughters and lives of other drivers/passengers on the road. The vehicle was parked about a mile from it occurring and roadside assistance called. It was taken to Jaguar Land Rover Hunt Valley to be repaired. Where they duplicated same issue. They could not get the computer to flag any codes that something was wrong but witnessed it not being able to be steered properly. They proceeded to do a hard reset on the steering module as they could not communicate with it, they then downloaded new software and said it fixed the problem. We drove 3.5 hours round trip to go pick it up. It drove just like is should for trips but then at 1145 miles the exact same issue with dialogue box saying lane keep malfunction and power steering or it fighting my wife to stay straight and fighting her to navigate road turns, obstacles or other vehicles. This again put my family and other families on the road at extreme risk. It was then towed again. This time it went to Jaguar Land Rover Harrisburg. They too witnessed the same issue and I told them of what happened before and what they did to fix. It has been in the dealership service centers care for a week and they can’t figure out why it’s doing it. They contacted Land Rover corporate for help and have open ticket with Engineer. The service managers words to me where that they can’t do anything until LandRover engineer figures out why this is happening to Defenders. I said there is more, he said yes. I called corporate to request they take the vehicle back as it is unsafe for my family and other families in the road. They said it has to happen 3 times! Not Safe At All.
Corrective Action:
When driving the new 2023 vehicle with 956 miles we got a lane keep malfunction dialogue box pop up on digital instrument cluster. At the same time the power steering ceased to work or the lane keep fought to keep it centered even when trying to make maneuvers to stay in lane of traffic, navigate turns or avoid other vehicle. It endangered the lives of my wife, 3 young daughters and lives of other drivers/passengers on the road. The vehicle was parked about a mile from it occurring and roadside assistance called. It was taken to Jaguar Land Rover Hunt Valley to be repaired. Where they duplicated same issue. They could not get the computer to flag any codes that something was wrong but witnessed it not being able to be steered properly. They proceeded to do a hard reset on the steering module as they could not communicate with it, they then downloaded new software and said it fixed the problem. We drove 3.5 hours round trip to go pick it up. It drove just like is should for trips but then at 1145 miles the exact same issue with dialogue box saying lane keep malfunction and power steering or it fighting my wife to stay straight and fighting her to navigate road turns, obstacles or other vehicles. This again put my family and other families on the road at extreme risk. It was then towed again. This time it went to Jaguar Land Rover Harrisburg. They too witnessed the same issue and I told them of what happened before and what they did to fix. It has been in the dealership service centers care for a week and they can’t figure out why it’s doing it. They contacted Land Rover corporate for help and have open ticket with Engineer. The service managers words to me where that they can’t do anything until LandRover engineer figures out why this is happening to Defenders. I said there is more, he said yes. I called corporate to request they take the vehicle back as it is unsafe for my family and other families in the road. They said it has to happen 3 times! Not Safe At All.
Additional Notes:
When driving the new 2023 vehicle with 956 miles we got a lane keep malfunction dialogue box pop up on digital instrument cluster. At the same time the power steering ceased to work or the lane keep fought to keep it centered even when trying to make maneuvers to stay in lane of traffic, navigate turns or avoid other vehicle. It endangered the lives of my wife, 3 young daughters and lives of other drivers/passengers on the road. The vehicle was parked about a mile from it occurring and roadside assistance called. It was taken to Jaguar Land Rover Hunt Valley to be repaired. Where they duplicated same issue. They could not get the computer to flag any codes that something was wrong but witnessed it not being able to be steered properly. They proceeded to do a hard reset on the steering module as they could not communicate with it, they then downloaded new software and said it fixed the problem. We drove 3.5 hours round trip to go pick it up. It drove just like is should for trips but then at 1145 miles the exact same issue with dialogue box saying lane keep malfunction and power steering or it fighting my wife to stay straight and fighting her to navigate road turns, obstacles or other vehicles. This again put my family and other families on the road at extreme risk. It was then towed again. This time it went to Jaguar Land Rover Harrisburg. They too witnessed the same issue and I told them of what happened before and what they did to fix. It has been in the dealership service centers care for a week and they can’t figure out why it’s doing it. They contacted Land Rover corporate for help and have open ticket with Engineer. The service managers words to me where that they can’t do anything until LandRover engineer figures out why this is happening to Defenders. I said there is more, he said yes. I called corporate to request they take the vehicle back as it is unsafe for my family and other families in the road. They said it has to happen 3 times! Not Safe At All.
Mfg Campaign: 11512581
Recall Date: Mar 18, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025