Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (KIA) is recalling certain 2015-2019 Soul EV vehicles. The parking mechanism may be damaged, which can result in unintended vehicle movement when the gear shift lever is in the Park 'P' position and the parking brake is not applied while the vehicle is powered on.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC287
Recall Date: Oct 26, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2015-2019 Soul EV vehicles equipped with an E400 battery. The high-voltage battery pack may experience an electrical short-circuit while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC267
Recall Date: Mar 29, 2023
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air bags that will not deploy in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC226
Recall Date: Jan 25, 2022
Consumer Complaints
4 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Kia Soul EV. The contact stated that the electrical system had experienced power fluctuations, which reduced the charging capacity of the battery to only 8 percent. The EV warning light remained illuminated. The cause of the failure was not yet determined. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 23V218000 (Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 66,000.
Corrective Action:
The contact owns a 2018 Kia Soul EV. The contact stated that the electrical system had experienced power fluctuations, which reduced the charging capacity of the battery to only 8 percent. The EV warning light remained illuminated. The cause of the failure was not yet determined. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 23V218000 (Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 66,000.
Additional Notes:
The contact owns a 2018 Kia Soul EV. The contact stated that the electrical system had experienced power fluctuations, which reduced the charging capacity of the battery to only 8 percent. The EV warning light remained illuminated. The cause of the failure was not yet determined. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 23V218000 (Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 66,000.
Mfg Campaign: 11554850
Recall Date: Nov 13, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
This is for 2018 Kia Soul EV. I stopped, placed the car in park and got out. Car then rolled down a hill with no one in the car. Causing an accident.
Corrective Action:
This is for 2018 Kia Soul EV. I stopped, placed the car in park and got out. Car then rolled down a hill with no one in the car. Causing an accident.
Additional Notes:
This is for 2018 Kia Soul EV. I stopped, placed the car in park and got out. Car then rolled down a hill with no one in the car. Causing an accident.
Mfg Campaign: 11537405
Recall Date: Aug 9, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2018 kia soul EV has had a significantly decreased range, inconsistent charging, and a check EV light illuminating periodically. All of these are symptoms of the recall. Kia is not only not giving a timeline to diagnose and repair the problem, they are also charging me a "diagnostic" fee for the recall. I cannot just be without a car indefinitely while Kia figures out the issue.
Corrective Action:
My 2018 kia soul EV has had a significantly decreased range, inconsistent charging, and a check EV light illuminating periodically. All of these are symptoms of the recall. Kia is not only not giving a timeline to diagnose and repair the problem, they are also charging me a "diagnostic" fee for the recall. I cannot just be without a car indefinitely while Kia figures out the issue.
Additional Notes:
My 2018 kia soul EV has had a significantly decreased range, inconsistent charging, and a check EV light illuminating periodically. All of these are symptoms of the recall. Kia is not only not giving a timeline to diagnose and repair the problem, they are also charging me a "diagnostic" fee for the recall. I cannot just be without a car indefinitely while Kia figures out the issue.
Mfg Campaign: 11524680
Recall Date: May 31, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2018 kia soul EV has had a significantly decreased range, inconsistent charging, and a check EV light illuminating periodically. All of these are symptoms of the recall. Kia is not only not giving a timeline to diagnose and repair the problem, they are also charging me a "diagnostic" fee for the recall. I cannot just be without a car indefinitely while Kia figures out the issue.
Corrective Action:
My 2018 kia soul EV has had a significantly decreased range, inconsistent charging, and a check EV light illuminating periodically. All of these are symptoms of the recall. Kia is not only not giving a timeline to diagnose and repair the problem, they are also charging me a "diagnostic" fee for the recall. I cannot just be without a car indefinitely while Kia figures out the issue.
Additional Notes:
My 2018 kia soul EV has had a significantly decreased range, inconsistent charging, and a check EV light illuminating periodically. All of these are symptoms of the recall. Kia is not only not giving a timeline to diagnose and repair the problem, they are also charging me a "diagnostic" fee for the recall. I cannot just be without a car indefinitely while Kia figures out the issue.
Mfg Campaign: 11524680
Recall Date: May 31, 2023
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