Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air bags that will not deploy in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC226
Recall Date: Jan 25, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2015-2017 Sedona vehicles. The Smart Junction Box (SJB) software logic may not properly interpret the signals received from the multifunction switch, which could cause the turn signal to activate in the opposite direction of what the driver intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC217
Recall Date: Sep 17, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2015-2018 Sedona vehicles equipped with manually-adjusted front passenger seats. Over time, the Occupant Detection System (ODS) wiring harness located underneath the front passenger seat may break from the seat being occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC175
Recall Date: Feb 19, 2019
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2015-2018 Kia Sedona vehicles equipped with a power sliding door (PSD). The PSD may not auto-reverse when its closing is obstructed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC164
Recall Date: May 23, 2018
Consumer Complaints
159 ComplaintsKia America, Inc.
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2017 Kia Sedona. The contact stated while using the original jack that came with the vehicle when one side of the jack bent and caused the vehicle to collapse. The contact stated he pulled his back and did seek medical attention at a walk-in clinic. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure.
Corrective Action:
The contact owns a 2017 Kia Sedona. The contact stated while using the original jack that came with the vehicle when one side of the jack bent and caused the vehicle to collapse. The contact stated he pulled his back and did seek medical attention at a walk-in clinic. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure.
Additional Notes:
The contact owns a 2017 Kia Sedona. The contact stated while using the original jack that came with the vehicle when one side of the jack bent and caused the vehicle to collapse. The contact stated he pulled his back and did seek medical attention at a walk-in clinic. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure.
Mfg Campaign: 11438182
Recall Date: Oct 26, 2021
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2017 Kia Sedona. The contact stated that the driver's side sliding door failed to open. There was an abnormal clicking noise detected. The left turn signal failed to work intermittently. Additionally, the left signal would turn on randomly to the right turn signal. The vehicle was taken to the local dealer where it was diagnosed that the door motor needed to be replaced. The aftermarket hitch was causing the failure for the turn signal. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and referred the contact to another dealer. The failure mileage was 32,000.
Corrective Action:
The contact owns a 2017 Kia Sedona. The contact stated that the driver's side sliding door failed to open. There was an abnormal clicking noise detected. The left turn signal failed to work intermittently. Additionally, the left signal would turn on randomly to the right turn signal. The vehicle was taken to the local dealer where it was diagnosed that the door motor needed to be replaced. The aftermarket hitch was causing the failure for the turn signal. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and referred the contact to another dealer. The failure mileage was 32,000.
Additional Notes:
The contact owns a 2017 Kia Sedona. The contact stated that the driver's side sliding door failed to open. There was an abnormal clicking noise detected. The left turn signal failed to work intermittently. Additionally, the left signal would turn on randomly to the right turn signal. The vehicle was taken to the local dealer where it was diagnosed that the door motor needed to be replaced. The aftermarket hitch was causing the failure for the turn signal. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and referred the contact to another dealer. The failure mileage was 32,000.
Mfg Campaign: 11434565
Recall Date: Sep 27, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Kia Sedona. The contact stated that the driver's side sliding door failed to open. There was an abnormal clicking noise detected. The left turn signal failed to work intermittently. Additionally, the left signal would turn on randomly to the right turn signal. The vehicle was taken to the local dealer where it was diagnosed that the door motor needed to be replaced. The aftermarket hitch was causing the failure for the turn signal. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and referred the contact to another dealer. The failure mileage was 32,000.
Corrective Action:
The contact owns a 2017 Kia Sedona. The contact stated that the driver's side sliding door failed to open. There was an abnormal clicking noise detected. The left turn signal failed to work intermittently. Additionally, the left signal would turn on randomly to the right turn signal. The vehicle was taken to the local dealer where it was diagnosed that the door motor needed to be replaced. The aftermarket hitch was causing the failure for the turn signal. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and referred the contact to another dealer. The failure mileage was 32,000.
Additional Notes:
The contact owns a 2017 Kia Sedona. The contact stated that the driver's side sliding door failed to open. There was an abnormal clicking noise detected. The left turn signal failed to work intermittently. Additionally, the left signal would turn on randomly to the right turn signal. The vehicle was taken to the local dealer where it was diagnosed that the door motor needed to be replaced. The aftermarket hitch was causing the failure for the turn signal. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and referred the contact to another dealer. The failure mileage was 32,000.
Mfg Campaign: 11434565
Recall Date: Sep 27, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since the beginning of using this vehicle every so many times of going to open the passenger and rear doors they will not open (manually or electronically by pulling on door handle. I have to reach into car and push the door open buttons on the front seat console on ceiling or the car. I took it back to Kia and they said it was a software update. I have made complaints and taken it back on more then three occasions and nothing has fixed the problem. I should have made this complaint a long time ago. I am raising my grandchildren and I should be able to manually pull the door open from pulling on the door handle. If there is an accident I won’t be able to Extricate the children from the middle or back rows by manually pulling on the handle and Opening the door. Same thing happens on the truck door. So tired of this issue!!!
Corrective Action:
Since the beginning of using this vehicle every so many times of going to open the passenger and rear doors they will not open (manually or electronically by pulling on door handle. I have to reach into car and push the door open buttons on the front seat console on ceiling or the car. I took it back to Kia and they said it was a software update. I have made complaints and taken it back on more then three occasions and nothing has fixed the problem. I should have made this complaint a long time ago. I am raising my grandchildren and I should be able to manually pull the door open from pulling on the door handle. If there is an accident I won’t be able to Extricate the children from the middle or back rows by manually pulling on the handle and Opening the door. Same thing happens on the truck door. So tired of this issue!!!
Additional Notes:
Since the beginning of using this vehicle every so many times of going to open the passenger and rear doors they will not open (manually or electronically by pulling on door handle. I have to reach into car and push the door open buttons on the front seat console on ceiling or the car. I took it back to Kia and they said it was a software update. I have made complaints and taken it back on more then three occasions and nothing has fixed the problem. I should have made this complaint a long time ago. I am raising my grandchildren and I should be able to manually pull the door open from pulling on the door handle. If there is an accident I won’t be able to Extricate the children from the middle or back rows by manually pulling on the handle and Opening the door. Same thing happens on the truck door. So tired of this issue!!!
Mfg Campaign: 11432396
Recall Date: Sep 10, 2021
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
Both low beam H7 bulbs have blown out 3 times each. I have used Basic bulbs, and more expensive bulbs and both have failed within several months. I have used gloves when installing them avoiding touching the glass each time. Bulbs seem to fit properly into socket. Called dealer and no advice as to why this reoccurs.
Corrective Action:
Both low beam H7 bulbs have blown out 3 times each. I have used Basic bulbs, and more expensive bulbs and both have failed within several months. I have used gloves when installing them avoiding touching the glass each time. Bulbs seem to fit properly into socket. Called dealer and no advice as to why this reoccurs.
Additional Notes:
Both low beam H7 bulbs have blown out 3 times each. I have used Basic bulbs, and more expensive bulbs and both have failed within several months. I have used gloves when installing them avoiding touching the glass each time. Bulbs seem to fit properly into socket. Called dealer and no advice as to why this reoccurs.
Mfg Campaign: 11429210
Recall Date: Aug 16, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This event occurred on June 3, 2021. The passenger sliding door sunshade (in use) began to rip from the top edge due to a 3.4 year old child pulling on it from their front facing carseat on a long drive. Unknown to the driver, the sunshade fabric had ripped about 5 inches away, leaving a portion of the rod exposed. When the damage was noticed, the driver disconnected the shade and recessed it for the next duration of travel in an attempt to keep the child safe and to ensure no further damage to the shade. While continuing the drive child, the child reached over and had begun mouthing the end of the rod while recessed. The van later stopped. Driver opened automatic sliding door from outside unknowingly while rod was in toddler's mouth. As the door retracted to the rear, the exposed rod end was thrust down the toddler's throat. The child shrieked in pain and fear. Driver reached around and attempted to pull the rod forward from the toddler's throat unsuccessfully (because the door was still in backwards movement. The toddler's head was pinned. The child finally turned their head towards the door and the road sprung out from pressure. Child had bruising and slight bleeding from the back of throat and a scrape along the inside of the cheek where the rod drug on its way out of the mouth. Child was removed from carseat and checked for severe injuries. There was no significant bleeding, the airway was unaffected, and photographs could not be taken due to the location of the injury and the age of the child. The child was held and consoled. The child and parents were extremely traumatized and it took nearly an hour to continue the drive to the destination. Child had instantly become fearful of the carseat. The sunshade was manually removed entirely from the rod and the fabric recessed itself into the opening. The rod is intact and in possession. We will not be repairing it due to fear of a repeated injury. This event could easily occur again.
Corrective Action:
This event occurred on June 3, 2021. The passenger sliding door sunshade (in use) began to rip from the top edge due to a 3.4 year old child pulling on it from their front facing carseat on a long drive. Unknown to the driver, the sunshade fabric had ripped about 5 inches away, leaving a portion of the rod exposed. When the damage was noticed, the driver disconnected the shade and recessed it for the next duration of travel in an attempt to keep the child safe and to ensure no further damage to the shade. While continuing the drive child, the child reached over and had begun mouthing the end of the rod while recessed. The van later stopped. Driver opened automatic sliding door from outside unknowingly while rod was in toddler's mouth. As the door retracted to the rear, the exposed rod end was thrust down the toddler's throat. The child shrieked in pain and fear. Driver reached around and attempted to pull the rod forward from the toddler's throat unsuccessfully (because the door was still in backwards movement. The toddler's head was pinned. The child finally turned their head towards the door and the road sprung out from pressure. Child had bruising and slight bleeding from the back of throat and a scrape along the inside of the cheek where the rod drug on its way out of the mouth. Child was removed from carseat and checked for severe injuries. There was no significant bleeding, the airway was unaffected, and photographs could not be taken due to the location of the injury and the age of the child. The child was held and consoled. The child and parents were extremely traumatized and it took nearly an hour to continue the drive to the destination. Child had instantly become fearful of the carseat. The sunshade was manually removed entirely from the rod and the fabric recessed itself into the opening. The rod is intact and in possession. We will not be repairing it due to fear of a repeated injury. This event could easily occur again.
Additional Notes:
This event occurred on June 3, 2021. The passenger sliding door sunshade (in use) began to rip from the top edge due to a 3.4 year old child pulling on it from their front facing carseat on a long drive. Unknown to the driver, the sunshade fabric had ripped about 5 inches away, leaving a portion of the rod exposed. When the damage was noticed, the driver disconnected the shade and recessed it for the next duration of travel in an attempt to keep the child safe and to ensure no further damage to the shade. While continuing the drive child, the child reached over and had begun mouthing the end of the rod while recessed. The van later stopped. Driver opened automatic sliding door from outside unknowingly while rod was in toddler's mouth. As the door retracted to the rear, the exposed rod end was thrust down the toddler's throat. The child shrieked in pain and fear. Driver reached around and attempted to pull the rod forward from the toddler's throat unsuccessfully (because the door was still in backwards movement. The toddler's head was pinned. The child finally turned their head towards the door and the road sprung out from pressure. Child had bruising and slight bleeding from the back of throat and a scrape along the inside of the cheek where the rod drug on its way out of the mouth. Child was removed from carseat and checked for severe injuries. There was no significant bleeding, the airway was unaffected, and photographs could not be taken due to the location of the injury and the age of the child. The child was held and consoled. The child and parents were extremely traumatized and it took nearly an hour to continue the drive to the destination. Child had instantly become fearful of the carseat. The sunshade was manually removed entirely from the rod and the fabric recessed itself into the opening. The rod is intact and in possession. We will not be repairing it due to fear of a repeated injury. This event could easily occur again.
Mfg Campaign: 11421963
Recall Date: Jun 23, 2021
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
MY 2017 KIA SEDONA PASSENGER SIDE SEAT BELT SIGN WAS FLASHING AND AIR BAG WARNING RED LIGHT WAS TURN ON. ACCORDING TO THE MANUAL AIR BAG ON PASSENGER SIDE MAY NOT WORK PROPERLY. IT'S KEEP GOING ON AND OFF ON MY DASH.
Corrective Action:
MY 2017 KIA SEDONA PASSENGER SIDE SEAT BELT SIGN WAS FLASHING AND AIR BAG WARNING RED LIGHT WAS TURN ON. ACCORDING TO THE MANUAL AIR BAG ON PASSENGER SIDE MAY NOT WORK PROPERLY. IT'S KEEP GOING ON AND OFF ON MY DASH.
Additional Notes:
MY 2017 KIA SEDONA PASSENGER SIDE SEAT BELT SIGN WAS FLASHING AND AIR BAG WARNING RED LIGHT WAS TURN ON. ACCORDING TO THE MANUAL AIR BAG ON PASSENGER SIDE MAY NOT WORK PROPERLY. IT'S KEEP GOING ON AND OFF ON MY DASH.
Mfg Campaign: 11404787
Recall Date: Mar 25, 2021
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
MY 2017 KIA SEDONA PASSENGER SIDE SEAT BELT SIGN WAS FLASHING AND AIR BAG WARNING RED LIGHT WAS TURN ON. ACCORDING TO THE MANUAL AIR BAG ON PASSENGER SIDE MAY NOT WORK PROPERLY. IT'S KEEP GOING ON AND OFF ON MY DASH.
Corrective Action:
MY 2017 KIA SEDONA PASSENGER SIDE SEAT BELT SIGN WAS FLASHING AND AIR BAG WARNING RED LIGHT WAS TURN ON. ACCORDING TO THE MANUAL AIR BAG ON PASSENGER SIDE MAY NOT WORK PROPERLY. IT'S KEEP GOING ON AND OFF ON MY DASH.
Additional Notes:
MY 2017 KIA SEDONA PASSENGER SIDE SEAT BELT SIGN WAS FLASHING AND AIR BAG WARNING RED LIGHT WAS TURN ON. ACCORDING TO THE MANUAL AIR BAG ON PASSENGER SIDE MAY NOT WORK PROPERLY. IT'S KEEP GOING ON AND OFF ON MY DASH.
Mfg Campaign: 11404787
Recall Date: Mar 25, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2017 KIA SEDONA PASSENGER SIDE SEAT BELT SIGN WAS FLASHING AND AIR BAG WARNING RED LIGHT WAS TURN ON. ACCORDING TO THE MANUAL AIR BAG ON PASSENGER SIDE MAY NOT WORK PROPERLY. IT'S KEEP GOING ON AND OFF ON MY DASH.
Corrective Action:
MY 2017 KIA SEDONA PASSENGER SIDE SEAT BELT SIGN WAS FLASHING AND AIR BAG WARNING RED LIGHT WAS TURN ON. ACCORDING TO THE MANUAL AIR BAG ON PASSENGER SIDE MAY NOT WORK PROPERLY. IT'S KEEP GOING ON AND OFF ON MY DASH.
Additional Notes:
MY 2017 KIA SEDONA PASSENGER SIDE SEAT BELT SIGN WAS FLASHING AND AIR BAG WARNING RED LIGHT WAS TURN ON. ACCORDING TO THE MANUAL AIR BAG ON PASSENGER SIDE MAY NOT WORK PROPERLY. IT'S KEEP GOING ON AND OFF ON MY DASH.
Mfg Campaign: 11404787
Recall Date: Mar 25, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HEADLAMP WIRING HARNESS DEFECTIVE. LOW BEAM INOPERATIVE. HAPPENED AD I WAS DRIVING ON VACATION. I'VE READ SEVERAL BLOGS ABOUT SAME ISSUE WITH OTHER OWNERS. NO RECALL HAS BEEN ISSUED. MY VEHICLE IS 4 YEARS OLD.
Corrective Action:
HEADLAMP WIRING HARNESS DEFECTIVE. LOW BEAM INOPERATIVE. HAPPENED AD I WAS DRIVING ON VACATION. I'VE READ SEVERAL BLOGS ABOUT SAME ISSUE WITH OTHER OWNERS. NO RECALL HAS BEEN ISSUED. MY VEHICLE IS 4 YEARS OLD.
Additional Notes:
HEADLAMP WIRING HARNESS DEFECTIVE. LOW BEAM INOPERATIVE. HAPPENED AD I WAS DRIVING ON VACATION. I'VE READ SEVERAL BLOGS ABOUT SAME ISSUE WITH OTHER OWNERS. NO RECALL HAS BEEN ISSUED. MY VEHICLE IS 4 YEARS OLD.
Mfg Campaign: 11403414
Recall Date: Mar 16, 2021
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLAMP WIRING HARNESS DEFECTIVE. LOW BEAM INOPERATIVE. HAPPENED AD I WAS DRIVING ON VACATION. I'VE READ SEVERAL BLOGS ABOUT SAME ISSUE WITH OTHER OWNERS. NO RECALL HAS BEEN ISSUED. MY VEHICLE IS 4 YEARS OLD.
Corrective Action:
HEADLAMP WIRING HARNESS DEFECTIVE. LOW BEAM INOPERATIVE. HAPPENED AD I WAS DRIVING ON VACATION. I'VE READ SEVERAL BLOGS ABOUT SAME ISSUE WITH OTHER OWNERS. NO RECALL HAS BEEN ISSUED. MY VEHICLE IS 4 YEARS OLD.
Additional Notes:
HEADLAMP WIRING HARNESS DEFECTIVE. LOW BEAM INOPERATIVE. HAPPENED AD I WAS DRIVING ON VACATION. I'VE READ SEVERAL BLOGS ABOUT SAME ISSUE WITH OTHER OWNERS. NO RECALL HAS BEEN ISSUED. MY VEHICLE IS 4 YEARS OLD.
Mfg Campaign: 11403414
Recall Date: Mar 16, 2021
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
HEADLAMP WIRING HARNESS DEFECTIVE. LOW BEAM INOPERATIVE. HAPPENED AD I WAS DRIVING ON VACATION. I'VE READ SEVERAL BLOGS ABOUT SAME ISSUE WITH OTHER OWNERS. NO RECALL HAS BEEN ISSUED. MY VEHICLE IS 4 YEARS OLD.
Corrective Action:
HEADLAMP WIRING HARNESS DEFECTIVE. LOW BEAM INOPERATIVE. HAPPENED AD I WAS DRIVING ON VACATION. I'VE READ SEVERAL BLOGS ABOUT SAME ISSUE WITH OTHER OWNERS. NO RECALL HAS BEEN ISSUED. MY VEHICLE IS 4 YEARS OLD.
Additional Notes:
HEADLAMP WIRING HARNESS DEFECTIVE. LOW BEAM INOPERATIVE. HAPPENED AD I WAS DRIVING ON VACATION. I'VE READ SEVERAL BLOGS ABOUT SAME ISSUE WITH OTHER OWNERS. NO RECALL HAS BEEN ISSUED. MY VEHICLE IS 4 YEARS OLD.
Mfg Campaign: 11403414
Recall Date: Mar 16, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE REPLACED THE HEADLAMP BULBS EVERY 3 MONTHS OR LESS, PURCHASING THE BRIGHTEST BULB, USING THE RECOMMENDED GEL,. ALSO HAVE PURCHASED THE LESS EXPENSIVE ONES.. NOTHING SEEMS TO BREAK THIS CYCLE. IT IS GETTING QUITE EXPENSIVE .. OVER $50 FOR 2 BULBS. IS THIS NORMAL? THE DRIVER'S SIDE BLOWS OUT QUICKER THAN THE PASSENGER SIDE. WOULD LIKE SOME HELP IN THIS. THANKS
Corrective Action:
I HAVE REPLACED THE HEADLAMP BULBS EVERY 3 MONTHS OR LESS, PURCHASING THE BRIGHTEST BULB, USING THE RECOMMENDED GEL,. ALSO HAVE PURCHASED THE LESS EXPENSIVE ONES.. NOTHING SEEMS TO BREAK THIS CYCLE. IT IS GETTING QUITE EXPENSIVE .. OVER $50 FOR 2 BULBS. IS THIS NORMAL? THE DRIVER'S SIDE BLOWS OUT QUICKER THAN THE PASSENGER SIDE. WOULD LIKE SOME HELP IN THIS. THANKS
Additional Notes:
I HAVE REPLACED THE HEADLAMP BULBS EVERY 3 MONTHS OR LESS, PURCHASING THE BRIGHTEST BULB, USING THE RECOMMENDED GEL,. ALSO HAVE PURCHASED THE LESS EXPENSIVE ONES.. NOTHING SEEMS TO BREAK THIS CYCLE. IT IS GETTING QUITE EXPENSIVE .. OVER $50 FOR 2 BULBS. IS THIS NORMAL? THE DRIVER'S SIDE BLOWS OUT QUICKER THAN THE PASSENGER SIDE. WOULD LIKE SOME HELP IN THIS. THANKS
Mfg Campaign: 11396804
Recall Date: Feb 18, 2021
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I HAVE REPLACED THE HEADLAMP BULBS EVERY 3 MONTHS OR LESS, PURCHASING THE BRIGHTEST BULB, USING THE RECOMMENDED GEL,. ALSO HAVE PURCHASED THE LESS EXPENSIVE ONES.. NOTHING SEEMS TO BREAK THIS CYCLE. IT IS GETTING QUITE EXPENSIVE .. OVER $50 FOR 2 BULBS. IS THIS NORMAL? THE DRIVER'S SIDE BLOWS OUT QUICKER THAN THE PASSENGER SIDE. WOULD LIKE SOME HELP IN THIS. THANKS
Corrective Action:
I HAVE REPLACED THE HEADLAMP BULBS EVERY 3 MONTHS OR LESS, PURCHASING THE BRIGHTEST BULB, USING THE RECOMMENDED GEL,. ALSO HAVE PURCHASED THE LESS EXPENSIVE ONES.. NOTHING SEEMS TO BREAK THIS CYCLE. IT IS GETTING QUITE EXPENSIVE .. OVER $50 FOR 2 BULBS. IS THIS NORMAL? THE DRIVER'S SIDE BLOWS OUT QUICKER THAN THE PASSENGER SIDE. WOULD LIKE SOME HELP IN THIS. THANKS
Additional Notes:
I HAVE REPLACED THE HEADLAMP BULBS EVERY 3 MONTHS OR LESS, PURCHASING THE BRIGHTEST BULB, USING THE RECOMMENDED GEL,. ALSO HAVE PURCHASED THE LESS EXPENSIVE ONES.. NOTHING SEEMS TO BREAK THIS CYCLE. IT IS GETTING QUITE EXPENSIVE .. OVER $50 FOR 2 BULBS. IS THIS NORMAL? THE DRIVER'S SIDE BLOWS OUT QUICKER THAN THE PASSENGER SIDE. WOULD LIKE SOME HELP IN THIS. THANKS
Mfg Campaign: 11396804
Recall Date: Feb 18, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED A 2017 KIA SEDONA FROM A KIA DEALER IN QUEENS, NY, IN 2017 WITH 50 MILES. I HAD AN ENGINE MALFUNCTION AT AROUND 65,000 WHILE DRIVING ON A HIGHWAY WITH A RELATIVE AND MY CHILDREN ON NEW YEAR'S EVE 12/31/20. WHEN I INITIALLY STARTED THE CAR, I HEARD A RATTLING SOUND, WHICH I THOUGHT WAS DUE TO THE COLD WEATHER; HOWEVER, AS I DROVE OFF AND DROVE FURTHER AND APPROACHED THE HIGHWAY, THE CAR STARTED TO DECELERATE. AFTER THE CAR DECELERATED, THE CAR CUT OFF WHILE I WAS DRIVING. IN A PANIC, I STARTED THE CAR AGAIN AND PULLED OVER TO THE SIDE. I HAD TO REPEAT TURNING THE CAR ON, THE CAR SHUTTING OFF AND DECELERATING, TURNING THE CAR ON, AND DRIVING TEN MILES TO RETURN HOME. THE VERY NEXT DAY, 1/1/2021 THE CAR WAS TOWED TO THE DEALERSHIP THAT HANDLED MY LEASE BUYOUT. THE SERVICE MANAGER EXHIBITED PROFESSIONALISM AND OFFERED EXCEPTIONAL SERVICES TO ENSURE THAT I UNDERSTOOD THE REPAIR PROCESS. HE INFORMED OF CHARGES THAT WOULD BE INCURRED IF KIA DID NOT COVER THE WARRANTY. KIA WILL NOT HONOR THE WARRANTY. THE SERVICE MANAGER INDICATED THAT RECEIPTS WERE REQUIRED TO DOCUMENT OIL CHANGES PERFORMED ON THE 2017 KIA SEDONA. SERVICE RECEIPTS FROM KIA DEALERSHIPS WERE PROVIDED; HOWEVER, ADDITIONAL RECEIPTS WERE REQUIRED. I CONTACTED THE KIA CORPORATE CUSTOMER SERVICE, THE CUSTOMER SERVICES REPRESENTATIVE EXHIBITED PROFESSIONALISM AND ADVISED ME TO GET RECEIPTS OF OIL PURCHASES FOR ANY OIL CHANGES DONE OUTSIDE OF A SERVICE SHOP. DUE TO LIMITATIONS IN RETRIEVING RECEIPTS WITHIN A CERTAIN TIMEFRAME, I AM UNABLE TO PRODUCE ADDITIONAL RECEIPTS. I AM WITHOUT MY CAR FOR ONE AND A HALF MONTHS, I AM RENTING A CAR WHILE PAYING MY MONTHLY FINANCE BILL, AND KIA WILL NOT HONOR MY WARRANTY BECAUSE OF A LACK OF RECEIPTS OF OIL CHANGES, ALTHOUGH THE CAR WAS PREVIOUSLY CAR SERVICED IN NOVEMBER 2020 AT A KIA DEALERSHIP.
Corrective Action:
I PURCHASED A 2017 KIA SEDONA FROM A KIA DEALER IN QUEENS, NY, IN 2017 WITH 50 MILES. I HAD AN ENGINE MALFUNCTION AT AROUND 65,000 WHILE DRIVING ON A HIGHWAY WITH A RELATIVE AND MY CHILDREN ON NEW YEAR'S EVE 12/31/20. WHEN I INITIALLY STARTED THE CAR, I HEARD A RATTLING SOUND, WHICH I THOUGHT WAS DUE TO THE COLD WEATHER; HOWEVER, AS I DROVE OFF AND DROVE FURTHER AND APPROACHED THE HIGHWAY, THE CAR STARTED TO DECELERATE. AFTER THE CAR DECELERATED, THE CAR CUT OFF WHILE I WAS DRIVING. IN A PANIC, I STARTED THE CAR AGAIN AND PULLED OVER TO THE SIDE. I HAD TO REPEAT TURNING THE CAR ON, THE CAR SHUTTING OFF AND DECELERATING, TURNING THE CAR ON, AND DRIVING TEN MILES TO RETURN HOME. THE VERY NEXT DAY, 1/1/2021 THE CAR WAS TOWED TO THE DEALERSHIP THAT HANDLED MY LEASE BUYOUT. THE SERVICE MANAGER EXHIBITED PROFESSIONALISM AND OFFERED EXCEPTIONAL SERVICES TO ENSURE THAT I UNDERSTOOD THE REPAIR PROCESS. HE INFORMED OF CHARGES THAT WOULD BE INCURRED IF KIA DID NOT COVER THE WARRANTY. KIA WILL NOT HONOR THE WARRANTY. THE SERVICE MANAGER INDICATED THAT RECEIPTS WERE REQUIRED TO DOCUMENT OIL CHANGES PERFORMED ON THE 2017 KIA SEDONA. SERVICE RECEIPTS FROM KIA DEALERSHIPS WERE PROVIDED; HOWEVER, ADDITIONAL RECEIPTS WERE REQUIRED. I CONTACTED THE KIA CORPORATE CUSTOMER SERVICE, THE CUSTOMER SERVICES REPRESENTATIVE EXHIBITED PROFESSIONALISM AND ADVISED ME TO GET RECEIPTS OF OIL PURCHASES FOR ANY OIL CHANGES DONE OUTSIDE OF A SERVICE SHOP. DUE TO LIMITATIONS IN RETRIEVING RECEIPTS WITHIN A CERTAIN TIMEFRAME, I AM UNABLE TO PRODUCE ADDITIONAL RECEIPTS. I AM WITHOUT MY CAR FOR ONE AND A HALF MONTHS, I AM RENTING A CAR WHILE PAYING MY MONTHLY FINANCE BILL, AND KIA WILL NOT HONOR MY WARRANTY BECAUSE OF A LACK OF RECEIPTS OF OIL CHANGES, ALTHOUGH THE CAR WAS PREVIOUSLY CAR SERVICED IN NOVEMBER 2020 AT A KIA DEALERSHIP.
Additional Notes:
I PURCHASED A 2017 KIA SEDONA FROM A KIA DEALER IN QUEENS, NY, IN 2017 WITH 50 MILES. I HAD AN ENGINE MALFUNCTION AT AROUND 65,000 WHILE DRIVING ON A HIGHWAY WITH A RELATIVE AND MY CHILDREN ON NEW YEAR'S EVE 12/31/20. WHEN I INITIALLY STARTED THE CAR, I HEARD A RATTLING SOUND, WHICH I THOUGHT WAS DUE TO THE COLD WEATHER; HOWEVER, AS I DROVE OFF AND DROVE FURTHER AND APPROACHED THE HIGHWAY, THE CAR STARTED TO DECELERATE. AFTER THE CAR DECELERATED, THE CAR CUT OFF WHILE I WAS DRIVING. IN A PANIC, I STARTED THE CAR AGAIN AND PULLED OVER TO THE SIDE. I HAD TO REPEAT TURNING THE CAR ON, THE CAR SHUTTING OFF AND DECELERATING, TURNING THE CAR ON, AND DRIVING TEN MILES TO RETURN HOME. THE VERY NEXT DAY, 1/1/2021 THE CAR WAS TOWED TO THE DEALERSHIP THAT HANDLED MY LEASE BUYOUT. THE SERVICE MANAGER EXHIBITED PROFESSIONALISM AND OFFERED EXCEPTIONAL SERVICES TO ENSURE THAT I UNDERSTOOD THE REPAIR PROCESS. HE INFORMED OF CHARGES THAT WOULD BE INCURRED IF KIA DID NOT COVER THE WARRANTY. KIA WILL NOT HONOR THE WARRANTY. THE SERVICE MANAGER INDICATED THAT RECEIPTS WERE REQUIRED TO DOCUMENT OIL CHANGES PERFORMED ON THE 2017 KIA SEDONA. SERVICE RECEIPTS FROM KIA DEALERSHIPS WERE PROVIDED; HOWEVER, ADDITIONAL RECEIPTS WERE REQUIRED. I CONTACTED THE KIA CORPORATE CUSTOMER SERVICE, THE CUSTOMER SERVICES REPRESENTATIVE EXHIBITED PROFESSIONALISM AND ADVISED ME TO GET RECEIPTS OF OIL PURCHASES FOR ANY OIL CHANGES DONE OUTSIDE OF A SERVICE SHOP. DUE TO LIMITATIONS IN RETRIEVING RECEIPTS WITHIN A CERTAIN TIMEFRAME, I AM UNABLE TO PRODUCE ADDITIONAL RECEIPTS. I AM WITHOUT MY CAR FOR ONE AND A HALF MONTHS, I AM RENTING A CAR WHILE PAYING MY MONTHLY FINANCE BILL, AND KIA WILL NOT HONOR MY WARRANTY BECAUSE OF A LACK OF RECEIPTS OF OIL CHANGES, ALTHOUGH THE CAR WAS PREVIOUSLY CAR SERVICED IN NOVEMBER 2020 AT A KIA DEALERSHIP.
Mfg Campaign: 11396229
Recall Date: Feb 15, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASED A 2017 KIA SEDONA FROM A KIA DEALER IN QUEENS, NY, IN 2017 WITH 50 MILES. I HAD AN ENGINE MALFUNCTION AT AROUND 65,000 WHILE DRIVING ON A HIGHWAY WITH A RELATIVE AND MY CHILDREN ON NEW YEAR'S EVE 12/31/20. WHEN I INITIALLY STARTED THE CAR, I HEARD A RATTLING SOUND, WHICH I THOUGHT WAS DUE TO THE COLD WEATHER; HOWEVER, AS I DROVE OFF AND DROVE FURTHER AND APPROACHED THE HIGHWAY, THE CAR STARTED TO DECELERATE. AFTER THE CAR DECELERATED, THE CAR CUT OFF WHILE I WAS DRIVING. IN A PANIC, I STARTED THE CAR AGAIN AND PULLED OVER TO THE SIDE. I HAD TO REPEAT TURNING THE CAR ON, THE CAR SHUTTING OFF AND DECELERATING, TURNING THE CAR ON, AND DRIVING TEN MILES TO RETURN HOME. THE VERY NEXT DAY, 1/1/2021 THE CAR WAS TOWED TO THE DEALERSHIP THAT HANDLED MY LEASE BUYOUT. THE SERVICE MANAGER EXHIBITED PROFESSIONALISM AND OFFERED EXCEPTIONAL SERVICES TO ENSURE THAT I UNDERSTOOD THE REPAIR PROCESS. HE INFORMED OF CHARGES THAT WOULD BE INCURRED IF KIA DID NOT COVER THE WARRANTY. KIA WILL NOT HONOR THE WARRANTY. THE SERVICE MANAGER INDICATED THAT RECEIPTS WERE REQUIRED TO DOCUMENT OIL CHANGES PERFORMED ON THE 2017 KIA SEDONA. SERVICE RECEIPTS FROM KIA DEALERSHIPS WERE PROVIDED; HOWEVER, ADDITIONAL RECEIPTS WERE REQUIRED. I CONTACTED THE KIA CORPORATE CUSTOMER SERVICE, THE CUSTOMER SERVICES REPRESENTATIVE EXHIBITED PROFESSIONALISM AND ADVISED ME TO GET RECEIPTS OF OIL PURCHASES FOR ANY OIL CHANGES DONE OUTSIDE OF A SERVICE SHOP. DUE TO LIMITATIONS IN RETRIEVING RECEIPTS WITHIN A CERTAIN TIMEFRAME, I AM UNABLE TO PRODUCE ADDITIONAL RECEIPTS. I AM WITHOUT MY CAR FOR ONE AND A HALF MONTHS, I AM RENTING A CAR WHILE PAYING MY MONTHLY FINANCE BILL, AND KIA WILL NOT HONOR MY WARRANTY BECAUSE OF A LACK OF RECEIPTS OF OIL CHANGES, ALTHOUGH THE CAR WAS PREVIOUSLY CAR SERVICED IN NOVEMBER 2020 AT A KIA DEALERSHIP.
Corrective Action:
I PURCHASED A 2017 KIA SEDONA FROM A KIA DEALER IN QUEENS, NY, IN 2017 WITH 50 MILES. I HAD AN ENGINE MALFUNCTION AT AROUND 65,000 WHILE DRIVING ON A HIGHWAY WITH A RELATIVE AND MY CHILDREN ON NEW YEAR'S EVE 12/31/20. WHEN I INITIALLY STARTED THE CAR, I HEARD A RATTLING SOUND, WHICH I THOUGHT WAS DUE TO THE COLD WEATHER; HOWEVER, AS I DROVE OFF AND DROVE FURTHER AND APPROACHED THE HIGHWAY, THE CAR STARTED TO DECELERATE. AFTER THE CAR DECELERATED, THE CAR CUT OFF WHILE I WAS DRIVING. IN A PANIC, I STARTED THE CAR AGAIN AND PULLED OVER TO THE SIDE. I HAD TO REPEAT TURNING THE CAR ON, THE CAR SHUTTING OFF AND DECELERATING, TURNING THE CAR ON, AND DRIVING TEN MILES TO RETURN HOME. THE VERY NEXT DAY, 1/1/2021 THE CAR WAS TOWED TO THE DEALERSHIP THAT HANDLED MY LEASE BUYOUT. THE SERVICE MANAGER EXHIBITED PROFESSIONALISM AND OFFERED EXCEPTIONAL SERVICES TO ENSURE THAT I UNDERSTOOD THE REPAIR PROCESS. HE INFORMED OF CHARGES THAT WOULD BE INCURRED IF KIA DID NOT COVER THE WARRANTY. KIA WILL NOT HONOR THE WARRANTY. THE SERVICE MANAGER INDICATED THAT RECEIPTS WERE REQUIRED TO DOCUMENT OIL CHANGES PERFORMED ON THE 2017 KIA SEDONA. SERVICE RECEIPTS FROM KIA DEALERSHIPS WERE PROVIDED; HOWEVER, ADDITIONAL RECEIPTS WERE REQUIRED. I CONTACTED THE KIA CORPORATE CUSTOMER SERVICE, THE CUSTOMER SERVICES REPRESENTATIVE EXHIBITED PROFESSIONALISM AND ADVISED ME TO GET RECEIPTS OF OIL PURCHASES FOR ANY OIL CHANGES DONE OUTSIDE OF A SERVICE SHOP. DUE TO LIMITATIONS IN RETRIEVING RECEIPTS WITHIN A CERTAIN TIMEFRAME, I AM UNABLE TO PRODUCE ADDITIONAL RECEIPTS. I AM WITHOUT MY CAR FOR ONE AND A HALF MONTHS, I AM RENTING A CAR WHILE PAYING MY MONTHLY FINANCE BILL, AND KIA WILL NOT HONOR MY WARRANTY BECAUSE OF A LACK OF RECEIPTS OF OIL CHANGES, ALTHOUGH THE CAR WAS PREVIOUSLY CAR SERVICED IN NOVEMBER 2020 AT A KIA DEALERSHIP.
Additional Notes:
I PURCHASED A 2017 KIA SEDONA FROM A KIA DEALER IN QUEENS, NY, IN 2017 WITH 50 MILES. I HAD AN ENGINE MALFUNCTION AT AROUND 65,000 WHILE DRIVING ON A HIGHWAY WITH A RELATIVE AND MY CHILDREN ON NEW YEAR'S EVE 12/31/20. WHEN I INITIALLY STARTED THE CAR, I HEARD A RATTLING SOUND, WHICH I THOUGHT WAS DUE TO THE COLD WEATHER; HOWEVER, AS I DROVE OFF AND DROVE FURTHER AND APPROACHED THE HIGHWAY, THE CAR STARTED TO DECELERATE. AFTER THE CAR DECELERATED, THE CAR CUT OFF WHILE I WAS DRIVING. IN A PANIC, I STARTED THE CAR AGAIN AND PULLED OVER TO THE SIDE. I HAD TO REPEAT TURNING THE CAR ON, THE CAR SHUTTING OFF AND DECELERATING, TURNING THE CAR ON, AND DRIVING TEN MILES TO RETURN HOME. THE VERY NEXT DAY, 1/1/2021 THE CAR WAS TOWED TO THE DEALERSHIP THAT HANDLED MY LEASE BUYOUT. THE SERVICE MANAGER EXHIBITED PROFESSIONALISM AND OFFERED EXCEPTIONAL SERVICES TO ENSURE THAT I UNDERSTOOD THE REPAIR PROCESS. HE INFORMED OF CHARGES THAT WOULD BE INCURRED IF KIA DID NOT COVER THE WARRANTY. KIA WILL NOT HONOR THE WARRANTY. THE SERVICE MANAGER INDICATED THAT RECEIPTS WERE REQUIRED TO DOCUMENT OIL CHANGES PERFORMED ON THE 2017 KIA SEDONA. SERVICE RECEIPTS FROM KIA DEALERSHIPS WERE PROVIDED; HOWEVER, ADDITIONAL RECEIPTS WERE REQUIRED. I CONTACTED THE KIA CORPORATE CUSTOMER SERVICE, THE CUSTOMER SERVICES REPRESENTATIVE EXHIBITED PROFESSIONALISM AND ADVISED ME TO GET RECEIPTS OF OIL PURCHASES FOR ANY OIL CHANGES DONE OUTSIDE OF A SERVICE SHOP. DUE TO LIMITATIONS IN RETRIEVING RECEIPTS WITHIN A CERTAIN TIMEFRAME, I AM UNABLE TO PRODUCE ADDITIONAL RECEIPTS. I AM WITHOUT MY CAR FOR ONE AND A HALF MONTHS, I AM RENTING A CAR WHILE PAYING MY MONTHLY FINANCE BILL, AND KIA WILL NOT HONOR MY WARRANTY BECAUSE OF A LACK OF RECEIPTS OF OIL CHANGES, ALTHOUGH THE CAR WAS PREVIOUSLY CAR SERVICED IN NOVEMBER 2020 AT A KIA DEALERSHIP.
Mfg Campaign: 11396229
Recall Date: Feb 15, 2021
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I PURCHASED A 2017 KIA SEDONA FROM A KIA DEALER IN QUEENS, NY, IN 2017 WITH 50 MILES. I HAD AN ENGINE MALFUNCTION AT AROUND 65,000 WHILE DRIVING ON A HIGHWAY WITH A RELATIVE AND MY CHILDREN ON NEW YEAR'S EVE 12/31/20. WHEN I INITIALLY STARTED THE CAR, I HEARD A RATTLING SOUND, WHICH I THOUGHT WAS DUE TO THE COLD WEATHER; HOWEVER, AS I DROVE OFF AND DROVE FURTHER AND APPROACHED THE HIGHWAY, THE CAR STARTED TO DECELERATE. AFTER THE CAR DECELERATED, THE CAR CUT OFF WHILE I WAS DRIVING. IN A PANIC, I STARTED THE CAR AGAIN AND PULLED OVER TO THE SIDE. I HAD TO REPEAT TURNING THE CAR ON, THE CAR SHUTTING OFF AND DECELERATING, TURNING THE CAR ON, AND DRIVING TEN MILES TO RETURN HOME. THE VERY NEXT DAY, 1/1/2021 THE CAR WAS TOWED TO THE DEALERSHIP THAT HANDLED MY LEASE BUYOUT. THE SERVICE MANAGER EXHIBITED PROFESSIONALISM AND OFFERED EXCEPTIONAL SERVICES TO ENSURE THAT I UNDERSTOOD THE REPAIR PROCESS. HE INFORMED OF CHARGES THAT WOULD BE INCURRED IF KIA DID NOT COVER THE WARRANTY. KIA WILL NOT HONOR THE WARRANTY. THE SERVICE MANAGER INDICATED THAT RECEIPTS WERE REQUIRED TO DOCUMENT OIL CHANGES PERFORMED ON THE 2017 KIA SEDONA. SERVICE RECEIPTS FROM KIA DEALERSHIPS WERE PROVIDED; HOWEVER, ADDITIONAL RECEIPTS WERE REQUIRED. I CONTACTED THE KIA CORPORATE CUSTOMER SERVICE, THE CUSTOMER SERVICES REPRESENTATIVE EXHIBITED PROFESSIONALISM AND ADVISED ME TO GET RECEIPTS OF OIL PURCHASES FOR ANY OIL CHANGES DONE OUTSIDE OF A SERVICE SHOP. DUE TO LIMITATIONS IN RETRIEVING RECEIPTS WITHIN A CERTAIN TIMEFRAME, I AM UNABLE TO PRODUCE ADDITIONAL RECEIPTS. I AM WITHOUT MY CAR FOR ONE AND A HALF MONTHS, I AM RENTING A CAR WHILE PAYING MY MONTHLY FINANCE BILL, AND KIA WILL NOT HONOR MY WARRANTY BECAUSE OF A LACK OF RECEIPTS OF OIL CHANGES, ALTHOUGH THE CAR WAS PREVIOUSLY CAR SERVICED IN NOVEMBER 2020 AT A KIA DEALERSHIP.
Corrective Action:
I PURCHASED A 2017 KIA SEDONA FROM A KIA DEALER IN QUEENS, NY, IN 2017 WITH 50 MILES. I HAD AN ENGINE MALFUNCTION AT AROUND 65,000 WHILE DRIVING ON A HIGHWAY WITH A RELATIVE AND MY CHILDREN ON NEW YEAR'S EVE 12/31/20. WHEN I INITIALLY STARTED THE CAR, I HEARD A RATTLING SOUND, WHICH I THOUGHT WAS DUE TO THE COLD WEATHER; HOWEVER, AS I DROVE OFF AND DROVE FURTHER AND APPROACHED THE HIGHWAY, THE CAR STARTED TO DECELERATE. AFTER THE CAR DECELERATED, THE CAR CUT OFF WHILE I WAS DRIVING. IN A PANIC, I STARTED THE CAR AGAIN AND PULLED OVER TO THE SIDE. I HAD TO REPEAT TURNING THE CAR ON, THE CAR SHUTTING OFF AND DECELERATING, TURNING THE CAR ON, AND DRIVING TEN MILES TO RETURN HOME. THE VERY NEXT DAY, 1/1/2021 THE CAR WAS TOWED TO THE DEALERSHIP THAT HANDLED MY LEASE BUYOUT. THE SERVICE MANAGER EXHIBITED PROFESSIONALISM AND OFFERED EXCEPTIONAL SERVICES TO ENSURE THAT I UNDERSTOOD THE REPAIR PROCESS. HE INFORMED OF CHARGES THAT WOULD BE INCURRED IF KIA DID NOT COVER THE WARRANTY. KIA WILL NOT HONOR THE WARRANTY. THE SERVICE MANAGER INDICATED THAT RECEIPTS WERE REQUIRED TO DOCUMENT OIL CHANGES PERFORMED ON THE 2017 KIA SEDONA. SERVICE RECEIPTS FROM KIA DEALERSHIPS WERE PROVIDED; HOWEVER, ADDITIONAL RECEIPTS WERE REQUIRED. I CONTACTED THE KIA CORPORATE CUSTOMER SERVICE, THE CUSTOMER SERVICES REPRESENTATIVE EXHIBITED PROFESSIONALISM AND ADVISED ME TO GET RECEIPTS OF OIL PURCHASES FOR ANY OIL CHANGES DONE OUTSIDE OF A SERVICE SHOP. DUE TO LIMITATIONS IN RETRIEVING RECEIPTS WITHIN A CERTAIN TIMEFRAME, I AM UNABLE TO PRODUCE ADDITIONAL RECEIPTS. I AM WITHOUT MY CAR FOR ONE AND A HALF MONTHS, I AM RENTING A CAR WHILE PAYING MY MONTHLY FINANCE BILL, AND KIA WILL NOT HONOR MY WARRANTY BECAUSE OF A LACK OF RECEIPTS OF OIL CHANGES, ALTHOUGH THE CAR WAS PREVIOUSLY CAR SERVICED IN NOVEMBER 2020 AT A KIA DEALERSHIP.
Additional Notes:
I PURCHASED A 2017 KIA SEDONA FROM A KIA DEALER IN QUEENS, NY, IN 2017 WITH 50 MILES. I HAD AN ENGINE MALFUNCTION AT AROUND 65,000 WHILE DRIVING ON A HIGHWAY WITH A RELATIVE AND MY CHILDREN ON NEW YEAR'S EVE 12/31/20. WHEN I INITIALLY STARTED THE CAR, I HEARD A RATTLING SOUND, WHICH I THOUGHT WAS DUE TO THE COLD WEATHER; HOWEVER, AS I DROVE OFF AND DROVE FURTHER AND APPROACHED THE HIGHWAY, THE CAR STARTED TO DECELERATE. AFTER THE CAR DECELERATED, THE CAR CUT OFF WHILE I WAS DRIVING. IN A PANIC, I STARTED THE CAR AGAIN AND PULLED OVER TO THE SIDE. I HAD TO REPEAT TURNING THE CAR ON, THE CAR SHUTTING OFF AND DECELERATING, TURNING THE CAR ON, AND DRIVING TEN MILES TO RETURN HOME. THE VERY NEXT DAY, 1/1/2021 THE CAR WAS TOWED TO THE DEALERSHIP THAT HANDLED MY LEASE BUYOUT. THE SERVICE MANAGER EXHIBITED PROFESSIONALISM AND OFFERED EXCEPTIONAL SERVICES TO ENSURE THAT I UNDERSTOOD THE REPAIR PROCESS. HE INFORMED OF CHARGES THAT WOULD BE INCURRED IF KIA DID NOT COVER THE WARRANTY. KIA WILL NOT HONOR THE WARRANTY. THE SERVICE MANAGER INDICATED THAT RECEIPTS WERE REQUIRED TO DOCUMENT OIL CHANGES PERFORMED ON THE 2017 KIA SEDONA. SERVICE RECEIPTS FROM KIA DEALERSHIPS WERE PROVIDED; HOWEVER, ADDITIONAL RECEIPTS WERE REQUIRED. I CONTACTED THE KIA CORPORATE CUSTOMER SERVICE, THE CUSTOMER SERVICES REPRESENTATIVE EXHIBITED PROFESSIONALISM AND ADVISED ME TO GET RECEIPTS OF OIL PURCHASES FOR ANY OIL CHANGES DONE OUTSIDE OF A SERVICE SHOP. DUE TO LIMITATIONS IN RETRIEVING RECEIPTS WITHIN A CERTAIN TIMEFRAME, I AM UNABLE TO PRODUCE ADDITIONAL RECEIPTS. I AM WITHOUT MY CAR FOR ONE AND A HALF MONTHS, I AM RENTING A CAR WHILE PAYING MY MONTHLY FINANCE BILL, AND KIA WILL NOT HONOR MY WARRANTY BECAUSE OF A LACK OF RECEIPTS OF OIL CHANGES, ALTHOUGH THE CAR WAS PREVIOUSLY CAR SERVICED IN NOVEMBER 2020 AT A KIA DEALERSHIP.
Mfg Campaign: 11396229
Recall Date: Feb 15, 2021
Kia America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KIA SEDONA. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE SLIDING DOOR LATCHES FAILED TO KEEP THE DOORS SECURELY LOCKED WHILE DRIVING. THE CONTACT STATED THAT OCCASIONALLY THE DOORS SLID OPEN WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT HAD TAKEN THE VEHICLE TO FOX KIA IN GRAND RAPIDS (4141 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 942-5000) WHO REPLACED THE DRIVER'S SIDE SLIDING DOOR LATCH. THE CONTACT THEN TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED THE PASSENGER'S SIDE SLIDING DOOR LATCH. THE CONTACT STATED THAT BOTH DOOR LATCHES FAILED AGAIN AND WERE SCHEDULED TO BE REPLACED BY THE CERTIFIED MECHANIC WHICH WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KIA SEDONA. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE SLIDING DOOR LATCHES FAILED TO KEEP THE DOORS SECURELY LOCKED WHILE DRIVING. THE CONTACT STATED THAT OCCASIONALLY THE DOORS SLID OPEN WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT HAD TAKEN THE VEHICLE TO FOX KIA IN GRAND RAPIDS (4141 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 942-5000) WHO REPLACED THE DRIVER'S SIDE SLIDING DOOR LATCH. THE CONTACT THEN TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED THE PASSENGER'S SIDE SLIDING DOOR LATCH. THE CONTACT STATED THAT BOTH DOOR LATCHES FAILED AGAIN AND WERE SCHEDULED TO BE REPLACED BY THE CERTIFIED MECHANIC WHICH WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KIA SEDONA. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE SLIDING DOOR LATCHES FAILED TO KEEP THE DOORS SECURELY LOCKED WHILE DRIVING. THE CONTACT STATED THAT OCCASIONALLY THE DOORS SLID OPEN WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT HAD TAKEN THE VEHICLE TO FOX KIA IN GRAND RAPIDS (4141 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 942-5000) WHO REPLACED THE DRIVER'S SIDE SLIDING DOOR LATCH. THE CONTACT THEN TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED THE PASSENGER'S SIDE SLIDING DOOR LATCH. THE CONTACT STATED THAT BOTH DOOR LATCHES FAILED AGAIN AND WERE SCHEDULED TO BE REPLACED BY THE CERTIFIED MECHANIC WHICH WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Mfg Campaign: 11395713
Recall Date: Feb 11, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE VAN STARTED TO MAKE A RATTLING NOISE FROM UNDER THE HOOD 09/30/2020. THE CHECK ENGINE LIGHT CAME ON THE NEXT DAY 10/01/2020. I CALLED THE DEALERSHIP THEY SAID THEY DIDN'T HAVE AVAILABLE TIME SLOTS AND IT WAS FIRST COME, FIRST SERVE. THEN THE VAN SEEMED TO BE SLIPPING(NOT CATCHING GEARS) 10/04/2020. THAT EVENING 10/04/2020 AS I WAS DRIVING HOME ON THE HIGHWAY 70MPH THE VAN SHUT OFF (AS I WAS DRIVING) I MANAGED TO TRY AND STEER THE VAN TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE VAN, BUT NOTHING(NOT EVEN MY FLASHERS WERE WORKING. I SAT FOR 10 MINS THEN TRIED AGAIN TO START THE VAN. IT WORKED, HOWEVER THERE WAS NOW A WORSE NOISE COMING FROM UNDER THE HOOD. I WAS ABLE TO DRIVE ANOTHER 3 MILES BEFORE IT SHUT OFF AGAIN, MID MOTION 58 MPH. AGAIN I WAITED, AFTER 23 MINS I WAS ABLE TO START THE VAN AND TRY TO GET CLOSER TO THE DEALERSHIP. THIS IS WHEN THE VAN BLEW UP!!!! AS I WAS DRIVING AGAIN, SHUT OFF MID MOTION.THIS TIME HOWEVER, THERE WAS SMOKE COMING FROM THE HOOD. I CALLED A TOW TRUCK AND OUR VAN IS CURRENTLY AT THE DEALERSHIP WHERE THEY ARE STATING WE'VE NEVER DONE MAINTENANCE TO OUR VAN. WE HAVE PROOF OF OIL CHANGES FROM JULY 2020 AND JANUARY 2020, SEPTEMBER OF 2019 AND JANUARY OF 2019. THEY ARE SAYING THE MOTOR NEED TO BE COMPLETELY REDONE AND THAT WERE NOT COVERED UNDER THE 100,000 POWER TRAIN WARRANTY. OUR VAN ONLY HAS 68,000 SOMETHING MILES AND IT'S A LEASED VEHICLE
Corrective Action:
THE VAN STARTED TO MAKE A RATTLING NOISE FROM UNDER THE HOOD 09/30/2020. THE CHECK ENGINE LIGHT CAME ON THE NEXT DAY 10/01/2020. I CALLED THE DEALERSHIP THEY SAID THEY DIDN'T HAVE AVAILABLE TIME SLOTS AND IT WAS FIRST COME, FIRST SERVE. THEN THE VAN SEEMED TO BE SLIPPING(NOT CATCHING GEARS) 10/04/2020. THAT EVENING 10/04/2020 AS I WAS DRIVING HOME ON THE HIGHWAY 70MPH THE VAN SHUT OFF (AS I WAS DRIVING) I MANAGED TO TRY AND STEER THE VAN TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE VAN, BUT NOTHING(NOT EVEN MY FLASHERS WERE WORKING. I SAT FOR 10 MINS THEN TRIED AGAIN TO START THE VAN. IT WORKED, HOWEVER THERE WAS NOW A WORSE NOISE COMING FROM UNDER THE HOOD. I WAS ABLE TO DRIVE ANOTHER 3 MILES BEFORE IT SHUT OFF AGAIN, MID MOTION 58 MPH. AGAIN I WAITED, AFTER 23 MINS I WAS ABLE TO START THE VAN AND TRY TO GET CLOSER TO THE DEALERSHIP. THIS IS WHEN THE VAN BLEW UP!!!! AS I WAS DRIVING AGAIN, SHUT OFF MID MOTION.THIS TIME HOWEVER, THERE WAS SMOKE COMING FROM THE HOOD. I CALLED A TOW TRUCK AND OUR VAN IS CURRENTLY AT THE DEALERSHIP WHERE THEY ARE STATING WE'VE NEVER DONE MAINTENANCE TO OUR VAN. WE HAVE PROOF OF OIL CHANGES FROM JULY 2020 AND JANUARY 2020, SEPTEMBER OF 2019 AND JANUARY OF 2019. THEY ARE SAYING THE MOTOR NEED TO BE COMPLETELY REDONE AND THAT WERE NOT COVERED UNDER THE 100,000 POWER TRAIN WARRANTY. OUR VAN ONLY HAS 68,000 SOMETHING MILES AND IT'S A LEASED VEHICLE
Additional Notes:
THE VAN STARTED TO MAKE A RATTLING NOISE FROM UNDER THE HOOD 09/30/2020. THE CHECK ENGINE LIGHT CAME ON THE NEXT DAY 10/01/2020. I CALLED THE DEALERSHIP THEY SAID THEY DIDN'T HAVE AVAILABLE TIME SLOTS AND IT WAS FIRST COME, FIRST SERVE. THEN THE VAN SEEMED TO BE SLIPPING(NOT CATCHING GEARS) 10/04/2020. THAT EVENING 10/04/2020 AS I WAS DRIVING HOME ON THE HIGHWAY 70MPH THE VAN SHUT OFF (AS I WAS DRIVING) I MANAGED TO TRY AND STEER THE VAN TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE VAN, BUT NOTHING(NOT EVEN MY FLASHERS WERE WORKING. I SAT FOR 10 MINS THEN TRIED AGAIN TO START THE VAN. IT WORKED, HOWEVER THERE WAS NOW A WORSE NOISE COMING FROM UNDER THE HOOD. I WAS ABLE TO DRIVE ANOTHER 3 MILES BEFORE IT SHUT OFF AGAIN, MID MOTION 58 MPH. AGAIN I WAITED, AFTER 23 MINS I WAS ABLE TO START THE VAN AND TRY TO GET CLOSER TO THE DEALERSHIP. THIS IS WHEN THE VAN BLEW UP!!!! AS I WAS DRIVING AGAIN, SHUT OFF MID MOTION.THIS TIME HOWEVER, THERE WAS SMOKE COMING FROM THE HOOD. I CALLED A TOW TRUCK AND OUR VAN IS CURRENTLY AT THE DEALERSHIP WHERE THEY ARE STATING WE'VE NEVER DONE MAINTENANCE TO OUR VAN. WE HAVE PROOF OF OIL CHANGES FROM JULY 2020 AND JANUARY 2020, SEPTEMBER OF 2019 AND JANUARY OF 2019. THEY ARE SAYING THE MOTOR NEED TO BE COMPLETELY REDONE AND THAT WERE NOT COVERED UNDER THE 100,000 POWER TRAIN WARRANTY. OUR VAN ONLY HAS 68,000 SOMETHING MILES AND IT'S A LEASED VEHICLE
Mfg Campaign: 11363375
Recall Date: Oct 8, 2020
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KIA SEDONA. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILS TO OPEN. THE DOOR WOULD EITHER MAKE A POPPING NOISE AND DOES NOT OPEN OR IT OPENS THE RETRACTS BACK TO CLOSE. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR BEGAN TO EXHIBIT THE SAME ISSUE AT TIMES. THE CONTACT TOOK THE VEHICLE TO THE DEALERS (KIA OF DAYTON ADDRESS: 8560 TROY PIKE, HUBER HEIGHTS, OH 45424 PHONE: (937) 358-8822, MATT CASTRUCCI KIA ADDRESS: 3013 MALL PARK DR, DAYTON, OH 45459 PHONE: (855) 250-8987, AND KIA OF BEAVERCREEK ADDRESS: 2220 HELLER DR, BEAVERCREEK, OH 45434 PHONE: (937) 358-8793) WHO ALL HAVE EITHER ADJUSTED THE DOOR AND OR REPLACED THE MOTOR FOR THE DOOR A TOTAL OF APPROXIMATELY 6 TIMES WITHIN THE PAST 3 YEARS. THE HEADLIGHTS AND FOG LIGHTS SEEM TO BURN OUT AND NEED TO BE REPLACED AN EXCESSIVE AMOUNT OF TIME. THE LEFT TURN SIGNAL WOULD WORK INTERMITTENTLY, ALSO, WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY AND TURNED OFF, THE VEHICLE'S DRIVER SIDE HAZARD BEGAN TO FLASH AND THE HORN BEGAN TO SOUND OFF. THE CONTACT STATED THAT THEY RETURNED THE VEHICLE TO THE DEALER (KIA OF DAYTON ADDRESS: 8560 TROY PIKE, HUBER HEIGHTS, OH 45424 PHONE: (937) 358-8822) WHO STATED THAT BECAUSE OF AN AFTERMARKET HITCH WAS ATTACHED TO THE ELECTRICAL SYSTEM, BATTERY. THE WIRING HARNESS WAS REPLACED, HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT THERE WAS A LOUD NOISE EMITTING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (KIA OF BEAVERCREEK ADDRESS: 2220 HELLER DR, BEAVERCREEK, OH 45434 PHONE: (937) 358-8793) WHO STATED THAT THE SHOCKS AND CONTROL ARM FAILED AND REPLACED THE REAR SUSPENSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KIA SEDONA. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILS TO OPEN. THE DOOR WOULD EITHER MAKE A POPPING NOISE AND DOES NOT OPEN OR IT OPENS THE RETRACTS BACK TO CLOSE. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR BEGAN TO EXHIBIT THE SAME ISSUE AT TIMES. THE CONTACT TOOK THE VEHICLE TO THE DEALERS (KIA OF DAYTON ADDRESS: 8560 TROY PIKE, HUBER HEIGHTS, OH 45424 PHONE: (937) 358-8822, MATT CASTRUCCI KIA ADDRESS: 3013 MALL PARK DR, DAYTON, OH 45459 PHONE: (855) 250-8987, AND KIA OF BEAVERCREEK ADDRESS: 2220 HELLER DR, BEAVERCREEK, OH 45434 PHONE: (937) 358-8793) WHO ALL HAVE EITHER ADJUSTED THE DOOR AND OR REPLACED THE MOTOR FOR THE DOOR A TOTAL OF APPROXIMATELY 6 TIMES WITHIN THE PAST 3 YEARS. THE HEADLIGHTS AND FOG LIGHTS SEEM TO BURN OUT AND NEED TO BE REPLACED AN EXCESSIVE AMOUNT OF TIME. THE LEFT TURN SIGNAL WOULD WORK INTERMITTENTLY, ALSO, WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY AND TURNED OFF, THE VEHICLE'S DRIVER SIDE HAZARD BEGAN TO FLASH AND THE HORN BEGAN TO SOUND OFF. THE CONTACT STATED THAT THEY RETURNED THE VEHICLE TO THE DEALER (KIA OF DAYTON ADDRESS: 8560 TROY PIKE, HUBER HEIGHTS, OH 45424 PHONE: (937) 358-8822) WHO STATED THAT BECAUSE OF AN AFTERMARKET HITCH WAS ATTACHED TO THE ELECTRICAL SYSTEM, BATTERY. THE WIRING HARNESS WAS REPLACED, HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT THERE WAS A LOUD NOISE EMITTING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (KIA OF BEAVERCREEK ADDRESS: 2220 HELLER DR, BEAVERCREEK, OH 45434 PHONE: (937) 358-8793) WHO STATED THAT THE SHOCKS AND CONTROL ARM FAILED AND REPLACED THE REAR SUSPENSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KIA SEDONA. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILS TO OPEN. THE DOOR WOULD EITHER MAKE A POPPING NOISE AND DOES NOT OPEN OR IT OPENS THE RETRACTS BACK TO CLOSE. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR BEGAN TO EXHIBIT THE SAME ISSUE AT TIMES. THE CONTACT TOOK THE VEHICLE TO THE DEALERS (KIA OF DAYTON ADDRESS: 8560 TROY PIKE, HUBER HEIGHTS, OH 45424 PHONE: (937) 358-8822, MATT CASTRUCCI KIA ADDRESS: 3013 MALL PARK DR, DAYTON, OH 45459 PHONE: (855) 250-8987, AND KIA OF BEAVERCREEK ADDRESS: 2220 HELLER DR, BEAVERCREEK, OH 45434 PHONE: (937) 358-8793) WHO ALL HAVE EITHER ADJUSTED THE DOOR AND OR REPLACED THE MOTOR FOR THE DOOR A TOTAL OF APPROXIMATELY 6 TIMES WITHIN THE PAST 3 YEARS. THE HEADLIGHTS AND FOG LIGHTS SEEM TO BURN OUT AND NEED TO BE REPLACED AN EXCESSIVE AMOUNT OF TIME. THE LEFT TURN SIGNAL WOULD WORK INTERMITTENTLY, ALSO, WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY AND TURNED OFF, THE VEHICLE'S DRIVER SIDE HAZARD BEGAN TO FLASH AND THE HORN BEGAN TO SOUND OFF. THE CONTACT STATED THAT THEY RETURNED THE VEHICLE TO THE DEALER (KIA OF DAYTON ADDRESS: 8560 TROY PIKE, HUBER HEIGHTS, OH 45424 PHONE: (937) 358-8822) WHO STATED THAT BECAUSE OF AN AFTERMARKET HITCH WAS ATTACHED TO THE ELECTRICAL SYSTEM, BATTERY. THE WIRING HARNESS WAS REPLACED, HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT THERE WAS A LOUD NOISE EMITTING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (KIA OF BEAVERCREEK ADDRESS: 2220 HELLER DR, BEAVERCREEK, OH 45434 PHONE: (937) 358-8793) WHO STATED THAT THE SHOCKS AND CONTROL ARM FAILED AND REPLACED THE REAR SUSPENSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Mfg Campaign: 11351516
Recall Date: Aug 27, 2020
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