Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SC329
Recall Date: Dec 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SC326
Recall Date: Oct 10, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC324
Recall Date: Sep 17, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC317
Recall Date: Jun 4, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC312
Recall Date: May 14, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC308
Recall Date: Apr 16, 2024
Consumer Complaints
289 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Corrective Action:
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Additional Notes:
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Mfg Campaign: 11628948
Recall Date: Dec 4, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Corrective Action:
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Additional Notes:
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Mfg Campaign: 11628948
Recall Date: Dec 4, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Corrective Action:
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Additional Notes:
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Mfg Campaign: 11628948
Recall Date: Dec 4, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.
Corrective Action:
Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.
Additional Notes:
Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.
Mfg Campaign: 11627124
Recall Date: Nov 24, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.
Corrective Action:
Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.
Additional Notes:
Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.
Mfg Campaign: 11627124
Recall Date: Nov 24, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Kia EV9. The contact stated while attempting to start the vehicle, the contact became aware that the instrument panel was dark. The vehicle was towed to the dealer where it was diagnosed that the instrument panel had failed, and a system update was needed. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V757000 (ELECTRICAL SYSTEM). The approximate failure mileage was 4,612.
Corrective Action:
The contact owns a 2024 Kia EV9. The contact stated while attempting to start the vehicle, the contact became aware that the instrument panel was dark. The vehicle was towed to the dealer where it was diagnosed that the instrument panel had failed, and a system update was needed. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V757000 (ELECTRICAL SYSTEM). The approximate failure mileage was 4,612.
Additional Notes:
The contact owns a 2024 Kia EV9. The contact stated while attempting to start the vehicle, the contact became aware that the instrument panel was dark. The vehicle was towed to the dealer where it was diagnosed that the instrument panel had failed, and a system update was needed. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V757000 (ELECTRICAL SYSTEM). The approximate failure mileage was 4,612.
Mfg Campaign: 11626678
Recall Date: Nov 21, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Corrective Action:
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Additional Notes:
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Mfg Campaign: 11626679
Recall Date: Nov 21, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Corrective Action:
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Additional Notes:
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Mfg Campaign: 11626679
Recall Date: Nov 21, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Corrective Action:
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Additional Notes:
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Mfg Campaign: 11626679
Recall Date: Nov 21, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I started my EV9 tonight and the main instrament pannel would not turn on. I was able to drive but could not see my speedometer or any other safty information on the screen. I was not notified about the recall until filing this report.
Corrective Action:
I started my EV9 tonight and the main instrament pannel would not turn on. I was able to drive but could not see my speedometer or any other safty information on the screen. I was not notified about the recall until filing this report.
Additional Notes:
I started my EV9 tonight and the main instrament pannel would not turn on. I was able to drive but could not see my speedometer or any other safty information on the screen. I was not notified about the recall until filing this report.
Mfg Campaign: 11626521
Recall Date: Nov 20, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Corrective Action:
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Additional Notes:
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Mfg Campaign: 11625100
Recall Date: Nov 13, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Corrective Action:
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Additional Notes:
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Mfg Campaign: 11625100
Recall Date: Nov 13, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Corrective Action:
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Additional Notes:
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Mfg Campaign: 11625100
Recall Date: Nov 13, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving down the highway at approximately 60 mph with approximately 40% charge to the high voltage battery. While moving the car suddenly stopped accelerating and switched to neutral automatically. The instrument panel provided no audible alerts of a problem and in relatively small text stated "check electrical system" The brakes and the rest of the car's electronics worked such as turn signals and warning lights. We were able to coast and pull over to shoulder of highway and stop safely, but losing acceleration in middle of highway suddenly was very scary. Car is currently at dealer awaiting to be diagnosed.
Corrective Action:
I was driving down the highway at approximately 60 mph with approximately 40% charge to the high voltage battery. While moving the car suddenly stopped accelerating and switched to neutral automatically. The instrument panel provided no audible alerts of a problem and in relatively small text stated "check electrical system" The brakes and the rest of the car's electronics worked such as turn signals and warning lights. We were able to coast and pull over to shoulder of highway and stop safely, but losing acceleration in middle of highway suddenly was very scary. Car is currently at dealer awaiting to be diagnosed.
Additional Notes:
I was driving down the highway at approximately 60 mph with approximately 40% charge to the high voltage battery. While moving the car suddenly stopped accelerating and switched to neutral automatically. The instrument panel provided no audible alerts of a problem and in relatively small text stated "check electrical system" The brakes and the rest of the car's electronics worked such as turn signals and warning lights. We were able to coast and pull over to shoulder of highway and stop safely, but losing acceleration in middle of highway suddenly was very scary. Car is currently at dealer awaiting to be diagnosed.
Mfg Campaign: 11624715
Recall Date: Nov 12, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving down the highway at approximately 60 mph with approximately 40% charge to the high voltage battery. While moving the car suddenly stopped accelerating and switched to neutral automatically. The instrument panel provided no audible alerts of a problem and in relatively small text stated "check electrical system" The brakes and the rest of the car's electronics worked such as turn signals and warning lights. We were able to coast and pull over to shoulder of highway and stop safely, but losing acceleration in middle of highway suddenly was very scary. Car is currently at dealer awaiting to be diagnosed.
Corrective Action:
I was driving down the highway at approximately 60 mph with approximately 40% charge to the high voltage battery. While moving the car suddenly stopped accelerating and switched to neutral automatically. The instrument panel provided no audible alerts of a problem and in relatively small text stated "check electrical system" The brakes and the rest of the car's electronics worked such as turn signals and warning lights. We were able to coast and pull over to shoulder of highway and stop safely, but losing acceleration in middle of highway suddenly was very scary. Car is currently at dealer awaiting to be diagnosed.
Additional Notes:
I was driving down the highway at approximately 60 mph with approximately 40% charge to the high voltage battery. While moving the car suddenly stopped accelerating and switched to neutral automatically. The instrument panel provided no audible alerts of a problem and in relatively small text stated "check electrical system" The brakes and the rest of the car's electronics worked such as turn signals and warning lights. We were able to coast and pull over to shoulder of highway and stop safely, but losing acceleration in middle of highway suddenly was very scary. Car is currently at dealer awaiting to be diagnosed.
Mfg Campaign: 11624715
Recall Date: Nov 12, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield wipers are not strong enough to deal with even small amounts of snow. The gap between the windshield and the hood is unusually large which allows snow to accumulate and get packed into the gap. The wiper motor stops functioning even with a small amount of snow accumulation in that gap. Even when completely cleared before driving, when snow gets pushed down from the wipers or slides off the roof into those gaps, the wipers stop functioning immediately and view is completely obstructed. Took me 10 minutes with a garden spade and my finger nails to dig out every piece of snow before starting my drive, then had to pull over twice during the drive to do the same thing again. Even when a small chunk of snow slipped down (the size of a hand), the wiper couldn’t push it back up and off. This is extremely dangerous where winter snow is a daily problem.
Corrective Action:
Windshield wipers are not strong enough to deal with even small amounts of snow. The gap between the windshield and the hood is unusually large which allows snow to accumulate and get packed into the gap. The wiper motor stops functioning even with a small amount of snow accumulation in that gap. Even when completely cleared before driving, when snow gets pushed down from the wipers or slides off the roof into those gaps, the wipers stop functioning immediately and view is completely obstructed. Took me 10 minutes with a garden spade and my finger nails to dig out every piece of snow before starting my drive, then had to pull over twice during the drive to do the same thing again. Even when a small chunk of snow slipped down (the size of a hand), the wiper couldn’t push it back up and off. This is extremely dangerous where winter snow is a daily problem.
Additional Notes:
Windshield wipers are not strong enough to deal with even small amounts of snow. The gap between the windshield and the hood is unusually large which allows snow to accumulate and get packed into the gap. The wiper motor stops functioning even with a small amount of snow accumulation in that gap. Even when completely cleared before driving, when snow gets pushed down from the wipers or slides off the roof into those gaps, the wipers stop functioning immediately and view is completely obstructed. Took me 10 minutes with a garden spade and my finger nails to dig out every piece of snow before starting my drive, then had to pull over twice during the drive to do the same thing again. Even when a small chunk of snow slipped down (the size of a hand), the wiper couldn’t push it back up and off. This is extremely dangerous where winter snow is a daily problem.
Mfg Campaign: 11624197
Recall Date: Nov 8, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On Oct 11th the vehicle failed to fully charge, stopping at 69%. I heard loud and repeated clicking from the undercarriage. On Oct 12th I received an email / system notification “ A suspected condition with your BuddyNine’s Battery Management System has been detected. Charging has been limited. A full system check is recommended. Please schedule an appointment at your Kia dealership as soon as possible.” On Oct 12th I received a critical warning in the Kia app: “ Your EV Battery has a critical issue. Contact Roadside Assistance (844-886-9411) as soon as possible.” I took the car into a Kia dealership on Monday Oct 14th and they have had it for 23 straight days. I have received conflicting information about the underlying cause and have not received an estimate for when it will be repaired.
Corrective Action:
On Oct 11th the vehicle failed to fully charge, stopping at 69%. I heard loud and repeated clicking from the undercarriage. On Oct 12th I received an email / system notification “ A suspected condition with your BuddyNine’s Battery Management System has been detected. Charging has been limited. A full system check is recommended. Please schedule an appointment at your Kia dealership as soon as possible.” On Oct 12th I received a critical warning in the Kia app: “ Your EV Battery has a critical issue. Contact Roadside Assistance (844-886-9411) as soon as possible.” I took the car into a Kia dealership on Monday Oct 14th and they have had it for 23 straight days. I have received conflicting information about the underlying cause and have not received an estimate for when it will be repaired.
Additional Notes:
On Oct 11th the vehicle failed to fully charge, stopping at 69%. I heard loud and repeated clicking from the undercarriage. On Oct 12th I received an email / system notification “ A suspected condition with your BuddyNine’s Battery Management System has been detected. Charging has been limited. A full system check is recommended. Please schedule an appointment at your Kia dealership as soon as possible.” On Oct 12th I received a critical warning in the Kia app: “ Your EV Battery has a critical issue. Contact Roadside Assistance (844-886-9411) as soon as possible.” I took the car into a Kia dealership on Monday Oct 14th and they have had it for 23 straight days. I have received conflicting information about the underlying cause and have not received an estimate for when it will be repaired.
Mfg Campaign: 11623911
Recall Date: Nov 6, 2024
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
The driver's seat shifts towards the right rear when the vehicle accelerates or goes around a left hand turn (i.e. when forces push the driver towards the rear of the vehicle). The driver's seat shifts towards the left front when the vehicle brakes heavily or goes over speed bumps. Kia dealership says this is a known issue with the seat coming out of its track assembly, and confirmed by half a dozen reports on Reddit's Kia EV9 forum [XXX] ). Kia is offering no timeline for a fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The driver's seat shifts towards the right rear when the vehicle accelerates or goes around a left hand turn (i.e. when forces push the driver towards the rear of the vehicle). The driver's seat shifts towards the left front when the vehicle brakes heavily or goes over speed bumps. Kia dealership says this is a known issue with the seat coming out of its track assembly, and confirmed by half a dozen reports on Reddit's Kia EV9 forum [XXX] ). Kia is offering no timeline for a fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The driver's seat shifts towards the right rear when the vehicle accelerates or goes around a left hand turn (i.e. when forces push the driver towards the rear of the vehicle). The driver's seat shifts towards the left front when the vehicle brakes heavily or goes over speed bumps. Kia dealership says this is a known issue with the seat coming out of its track assembly, and confirmed by half a dozen reports on Reddit's Kia EV9 forum [XXX] ). Kia is offering no timeline for a fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11623304
Recall Date: Nov 3, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Dashboard shows a message" Stop vehicle and check brake system", vehicle doesn't pass over the 10 mph. On the KIA access APP I have all this 6 Diagnostic Issues : FR_CMR C28B981, FR_CMR C164286, ADAS_DRV C28B086, ADAS_DRV 28B986, ADAS_DRV C28B881, ADAS_DRV C164286. Dealer was unable to fix the issue, they state that it fix by itself. Also I have a safety Recall SC326
Corrective Action:
Dashboard shows a message" Stop vehicle and check brake system", vehicle doesn't pass over the 10 mph. On the KIA access APP I have all this 6 Diagnostic Issues : FR_CMR C28B981, FR_CMR C164286, ADAS_DRV C28B086, ADAS_DRV 28B986, ADAS_DRV C28B881, ADAS_DRV C164286. Dealer was unable to fix the issue, they state that it fix by itself. Also I have a safety Recall SC326
Additional Notes:
Dashboard shows a message" Stop vehicle and check brake system", vehicle doesn't pass over the 10 mph. On the KIA access APP I have all this 6 Diagnostic Issues : FR_CMR C28B981, FR_CMR C164286, ADAS_DRV C28B086, ADAS_DRV 28B986, ADAS_DRV C28B881, ADAS_DRV C164286. Dealer was unable to fix the issue, they state that it fix by itself. Also I have a safety Recall SC326
Mfg Campaign: 11623295
Recall Date: Nov 2, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Dashboard shows a message" Stop vehicle and check brake system", vehicle doesn't pass over the 10 mph. On the KIA access APP I have all this 6 Diagnostic Issues : FR_CMR C28B981, FR_CMR C164286, ADAS_DRV C28B086, ADAS_DRV 28B986, ADAS_DRV C28B881, ADAS_DRV C164286. Dealer was unable to fix the issue, they state that it fix by itself. Also I have a safety Recall SC326
Corrective Action:
Dashboard shows a message" Stop vehicle and check brake system", vehicle doesn't pass over the 10 mph. On the KIA access APP I have all this 6 Diagnostic Issues : FR_CMR C28B981, FR_CMR C164286, ADAS_DRV C28B086, ADAS_DRV 28B986, ADAS_DRV C28B881, ADAS_DRV C164286. Dealer was unable to fix the issue, they state that it fix by itself. Also I have a safety Recall SC326
Additional Notes:
Dashboard shows a message" Stop vehicle and check brake system", vehicle doesn't pass over the 10 mph. On the KIA access APP I have all this 6 Diagnostic Issues : FR_CMR C28B981, FR_CMR C164286, ADAS_DRV C28B086, ADAS_DRV 28B986, ADAS_DRV C28B881, ADAS_DRV C164286. Dealer was unable to fix the issue, they state that it fix by itself. Also I have a safety Recall SC326
Mfg Campaign: 11623295
Recall Date: Nov 2, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury