Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-volt battery, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SC327
Recall Date: Nov 18, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-Volt battery, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC302
Recall Date: Mar 14, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023-2024 Niro EV and 2023 EV6 vehicles. One of the drive shafts may have been improperly heat-treated, allowing it to break under load and resulting in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC295
Recall Date: Jan 31, 2024
Consumer Complaints
99 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Factory installed 12V battery died at about a year's ownership and about 22,000 miles, leaving me stranded in a remote area. I was fortunate to have a jump start pack to get home. I had the battery tested at an auto parts store and it failed. I replaced it with a lithium car battery with a built-in monitoring system that can be read from the phone. The car routinely runs the 12V battery down to about 50% while driving, then charges it up to 100%. This cycling behavior destroys 12V batteries.The monitor built-in to my lithium 12 V battery shows 26 complete charge/discharge cycles in the 2 months it's been installed. Cars should not fully discharge the 12V battery when being driven
Corrective Action:
Factory installed 12V battery died at about a year's ownership and about 22,000 miles, leaving me stranded in a remote area. I was fortunate to have a jump start pack to get home. I had the battery tested at an auto parts store and it failed. I replaced it with a lithium car battery with a built-in monitoring system that can be read from the phone. The car routinely runs the 12V battery down to about 50% while driving, then charges it up to 100%. This cycling behavior destroys 12V batteries.The monitor built-in to my lithium 12 V battery shows 26 complete charge/discharge cycles in the 2 months it's been installed. Cars should not fully discharge the 12V battery when being driven
Additional Notes:
Factory installed 12V battery died at about a year's ownership and about 22,000 miles, leaving me stranded in a remote area. I was fortunate to have a jump start pack to get home. I had the battery tested at an auto parts store and it failed. I replaced it with a lithium car battery with a built-in monitoring system that can be read from the phone. The car routinely runs the 12V battery down to about 50% while driving, then charges it up to 100%. This cycling behavior destroys 12V batteries.The monitor built-in to my lithium 12 V battery shows 26 complete charge/discharge cycles in the 2 months it's been installed. Cars should not fully discharge the 12V battery when being driven
Mfg Campaign: 11581318
Recall Date: Apr 5, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle does not reliably handle the 12V battery well. Many times, I see it sitting at 12.8 VDC when driving the vehicle. On a ICE vehicle, the charging voltage is close to 14V when running/driving. On 3 separate occasions, when I tried to "start" the EV6, the 12V battery was too dead to allow the car to be started. Basically stranded. This can be life threatening if this occurs in frigid temps. Or a hazard to traffic if/when the car tells you to "pull over safely, immediately". OK, I can "block the box" because my car died??? Kia and Hyundai need to address this issue that's common to their recent "luxury" EVs. With all the high-tech these cars have, why can't it manage the charge-state of the 12V battery? Tesla vehicles do not have this issue (I believe). Tesla EVs do "lose" their 12V battery over time, but that is similar to the 12V battery that eventually dies in a regular ICE vehicle. This 3rd time that this occurred, I called 800-KIA and had the car towed. So far, "they cannot reproduce the problem".
Corrective Action:
Vehicle does not reliably handle the 12V battery well. Many times, I see it sitting at 12.8 VDC when driving the vehicle. On a ICE vehicle, the charging voltage is close to 14V when running/driving. On 3 separate occasions, when I tried to "start" the EV6, the 12V battery was too dead to allow the car to be started. Basically stranded. This can be life threatening if this occurs in frigid temps. Or a hazard to traffic if/when the car tells you to "pull over safely, immediately". OK, I can "block the box" because my car died??? Kia and Hyundai need to address this issue that's common to their recent "luxury" EVs. With all the high-tech these cars have, why can't it manage the charge-state of the 12V battery? Tesla vehicles do not have this issue (I believe). Tesla EVs do "lose" their 12V battery over time, but that is similar to the 12V battery that eventually dies in a regular ICE vehicle. This 3rd time that this occurred, I called 800-KIA and had the car towed. So far, "they cannot reproduce the problem".
Additional Notes:
Vehicle does not reliably handle the 12V battery well. Many times, I see it sitting at 12.8 VDC when driving the vehicle. On a ICE vehicle, the charging voltage is close to 14V when running/driving. On 3 separate occasions, when I tried to "start" the EV6, the 12V battery was too dead to allow the car to be started. Basically stranded. This can be life threatening if this occurs in frigid temps. Or a hazard to traffic if/when the car tells you to "pull over safely, immediately". OK, I can "block the box" because my car died??? Kia and Hyundai need to address this issue that's common to their recent "luxury" EVs. With all the high-tech these cars have, why can't it manage the charge-state of the 12V battery? Tesla vehicles do not have this issue (I believe). Tesla EVs do "lose" their 12V battery over time, but that is similar to the 12V battery that eventually dies in a regular ICE vehicle. This 3rd time that this occurred, I called 800-KIA and had the car towed. So far, "they cannot reproduce the problem".
Mfg Campaign: 11581040
Recall Date: Apr 3, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle does not reliably handle the 12V battery well. Many times, I see it sitting at 12.8 VDC when driving the vehicle. On a ICE vehicle, the charging voltage is close to 14V when running/driving. On 3 separate occasions, when I tried to "start" the EV6, the 12V battery was too dead to allow the car to be started. Basically stranded. This can be life threatening if this occurs in frigid temps. Or a hazard to traffic if/when the car tells you to "pull over safely, immediately". OK, I can "block the box" because my car died??? Kia and Hyundai need to address this issue that's common to their recent "luxury" EVs. With all the high-tech these cars have, why can't it manage the charge-state of the 12V battery? Tesla vehicles do not have this issue (I believe). Tesla EVs do "lose" their 12V battery over time, but that is similar to the 12V battery that eventually dies in a regular ICE vehicle. This 3rd time that this occurred, I called 800-KIA and had the car towed. So far, "they cannot reproduce the problem".
Corrective Action:
Vehicle does not reliably handle the 12V battery well. Many times, I see it sitting at 12.8 VDC when driving the vehicle. On a ICE vehicle, the charging voltage is close to 14V when running/driving. On 3 separate occasions, when I tried to "start" the EV6, the 12V battery was too dead to allow the car to be started. Basically stranded. This can be life threatening if this occurs in frigid temps. Or a hazard to traffic if/when the car tells you to "pull over safely, immediately". OK, I can "block the box" because my car died??? Kia and Hyundai need to address this issue that's common to their recent "luxury" EVs. With all the high-tech these cars have, why can't it manage the charge-state of the 12V battery? Tesla vehicles do not have this issue (I believe). Tesla EVs do "lose" their 12V battery over time, but that is similar to the 12V battery that eventually dies in a regular ICE vehicle. This 3rd time that this occurred, I called 800-KIA and had the car towed. So far, "they cannot reproduce the problem".
Additional Notes:
Vehicle does not reliably handle the 12V battery well. Many times, I see it sitting at 12.8 VDC when driving the vehicle. On a ICE vehicle, the charging voltage is close to 14V when running/driving. On 3 separate occasions, when I tried to "start" the EV6, the 12V battery was too dead to allow the car to be started. Basically stranded. This can be life threatening if this occurs in frigid temps. Or a hazard to traffic if/when the car tells you to "pull over safely, immediately". OK, I can "block the box" because my car died??? Kia and Hyundai need to address this issue that's common to their recent "luxury" EVs. With all the high-tech these cars have, why can't it manage the charge-state of the 12V battery? Tesla vehicles do not have this issue (I believe). Tesla EVs do "lose" their 12V battery over time, but that is similar to the 12V battery that eventually dies in a regular ICE vehicle. This 3rd time that this occurred, I called 800-KIA and had the car towed. So far, "they cannot reproduce the problem".
Mfg Campaign: 11581040
Recall Date: Apr 3, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle does not reliably handle the 12V battery well. Many times, I see it sitting at 12.8 VDC when driving the vehicle. On a ICE vehicle, the charging voltage is close to 14V when running/driving. On 3 separate occasions, when I tried to "start" the EV6, the 12V battery was too dead to allow the car to be started. Basically stranded. This can be life threatening if this occurs in frigid temps. Or a hazard to traffic if/when the car tells you to "pull over safely, immediately". OK, I can "block the box" because my car died??? Kia and Hyundai need to address this issue that's common to their recent "luxury" EVs. With all the high-tech these cars have, why can't it manage the charge-state of the 12V battery? Tesla vehicles do not have this issue (I believe). Tesla EVs do "lose" their 12V battery over time, but that is similar to the 12V battery that eventually dies in a regular ICE vehicle. This 3rd time that this occurred, I called 800-KIA and had the car towed. So far, "they cannot reproduce the problem".
Corrective Action:
Vehicle does not reliably handle the 12V battery well. Many times, I see it sitting at 12.8 VDC when driving the vehicle. On a ICE vehicle, the charging voltage is close to 14V when running/driving. On 3 separate occasions, when I tried to "start" the EV6, the 12V battery was too dead to allow the car to be started. Basically stranded. This can be life threatening if this occurs in frigid temps. Or a hazard to traffic if/when the car tells you to "pull over safely, immediately". OK, I can "block the box" because my car died??? Kia and Hyundai need to address this issue that's common to their recent "luxury" EVs. With all the high-tech these cars have, why can't it manage the charge-state of the 12V battery? Tesla vehicles do not have this issue (I believe). Tesla EVs do "lose" their 12V battery over time, but that is similar to the 12V battery that eventually dies in a regular ICE vehicle. This 3rd time that this occurred, I called 800-KIA and had the car towed. So far, "they cannot reproduce the problem".
Additional Notes:
Vehicle does not reliably handle the 12V battery well. Many times, I see it sitting at 12.8 VDC when driving the vehicle. On a ICE vehicle, the charging voltage is close to 14V when running/driving. On 3 separate occasions, when I tried to "start" the EV6, the 12V battery was too dead to allow the car to be started. Basically stranded. This can be life threatening if this occurs in frigid temps. Or a hazard to traffic if/when the car tells you to "pull over safely, immediately". OK, I can "block the box" because my car died??? Kia and Hyundai need to address this issue that's common to their recent "luxury" EVs. With all the high-tech these cars have, why can't it manage the charge-state of the 12V battery? Tesla vehicles do not have this issue (I believe). Tesla EVs do "lose" their 12V battery over time, but that is similar to the 12V battery that eventually dies in a regular ICE vehicle. This 3rd time that this occurred, I called 800-KIA and had the car towed. So far, "they cannot reproduce the problem".
Mfg Campaign: 11581040
Recall Date: Apr 3, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car was in garage and tried to start it. Would not start, although the dash lit up briefly and it showed the main EV battery was at 49%. Message then appeared on dash stating that 12 volt battery was discharged. Car then went completely dead electrically. No electrical power of any kind. Had car towed to KIA dealership and they have so far not been able to fix it. It is under warranty. There is a Kia recall, SC302, which seems to fit the problem with my car, but my specific VIN number is not on the recall list. The dealership ran diagnostics and said 12volt battery passed their tests. I suspect maybe a ICCU problem and that my car should be on the recall list, but is not.
Corrective Action:
Car was in garage and tried to start it. Would not start, although the dash lit up briefly and it showed the main EV battery was at 49%. Message then appeared on dash stating that 12 volt battery was discharged. Car then went completely dead electrically. No electrical power of any kind. Had car towed to KIA dealership and they have so far not been able to fix it. It is under warranty. There is a Kia recall, SC302, which seems to fit the problem with my car, but my specific VIN number is not on the recall list. The dealership ran diagnostics and said 12volt battery passed their tests. I suspect maybe a ICCU problem and that my car should be on the recall list, but is not.
Additional Notes:
Car was in garage and tried to start it. Would not start, although the dash lit up briefly and it showed the main EV battery was at 49%. Message then appeared on dash stating that 12 volt battery was discharged. Car then went completely dead electrically. No electrical power of any kind. Had car towed to KIA dealership and they have so far not been able to fix it. It is under warranty. There is a Kia recall, SC302, which seems to fit the problem with my car, but my specific VIN number is not on the recall list. The dealership ran diagnostics and said 12volt battery passed their tests. I suspect maybe a ICCU problem and that my car should be on the recall list, but is not.
Mfg Campaign: 11580731
Recall Date: Apr 2, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
For about 6 weeks, after driving the car for more than 2 minutes, turning the car off and then coming back into the car within several hours (like when picking up kids from daycare, grocery shopping, going to restaurant, etc) results in no sound regardless of source, including ALL alert sounds for collision, blind spot, cross traffic, literally any and all sounds inside the car. Resetting the infotainment using the small reset button does not work. Unplugging and then replugging any fuses does not work. The only solution is after the car is turned off for several, typically 4 or more, hours. This is incredibly dangerous not just for the alerts, but because it renders Bluetooth calls impossible, resulting in having to use the phone manually while driving after trying to disconnect the Bluetooth connection. Others online have reported needing the amp replaced in order to solve the problem.
Corrective Action:
For about 6 weeks, after driving the car for more than 2 minutes, turning the car off and then coming back into the car within several hours (like when picking up kids from daycare, grocery shopping, going to restaurant, etc) results in no sound regardless of source, including ALL alert sounds for collision, blind spot, cross traffic, literally any and all sounds inside the car. Resetting the infotainment using the small reset button does not work. Unplugging and then replugging any fuses does not work. The only solution is after the car is turned off for several, typically 4 or more, hours. This is incredibly dangerous not just for the alerts, but because it renders Bluetooth calls impossible, resulting in having to use the phone manually while driving after trying to disconnect the Bluetooth connection. Others online have reported needing the amp replaced in order to solve the problem.
Additional Notes:
For about 6 weeks, after driving the car for more than 2 minutes, turning the car off and then coming back into the car within several hours (like when picking up kids from daycare, grocery shopping, going to restaurant, etc) results in no sound regardless of source, including ALL alert sounds for collision, blind spot, cross traffic, literally any and all sounds inside the car. Resetting the infotainment using the small reset button does not work. Unplugging and then replugging any fuses does not work. The only solution is after the car is turned off for several, typically 4 or more, hours. This is incredibly dangerous not just for the alerts, but because it renders Bluetooth calls impossible, resulting in having to use the phone manually while driving after trying to disconnect the Bluetooth connection. Others online have reported needing the amp replaced in order to solve the problem.
Mfg Campaign: 11578775
Recall Date: Mar 21, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
For about 6 weeks, after driving the car for more than 2 minutes, turning the car off and then coming back into the car within several hours (like when picking up kids from daycare, grocery shopping, going to restaurant, etc) results in no sound regardless of source, including ALL alert sounds for collision, blind spot, cross traffic, literally any and all sounds inside the car. Resetting the infotainment using the small reset button does not work. Unplugging and then replugging any fuses does not work. The only solution is after the car is turned off for several, typically 4 or more, hours. This is incredibly dangerous not just for the alerts, but because it renders Bluetooth calls impossible, resulting in having to use the phone manually while driving after trying to disconnect the Bluetooth connection. Others online have reported needing the amp replaced in order to solve the problem.
Corrective Action:
For about 6 weeks, after driving the car for more than 2 minutes, turning the car off and then coming back into the car within several hours (like when picking up kids from daycare, grocery shopping, going to restaurant, etc) results in no sound regardless of source, including ALL alert sounds for collision, blind spot, cross traffic, literally any and all sounds inside the car. Resetting the infotainment using the small reset button does not work. Unplugging and then replugging any fuses does not work. The only solution is after the car is turned off for several, typically 4 or more, hours. This is incredibly dangerous not just for the alerts, but because it renders Bluetooth calls impossible, resulting in having to use the phone manually while driving after trying to disconnect the Bluetooth connection. Others online have reported needing the amp replaced in order to solve the problem.
Additional Notes:
For about 6 weeks, after driving the car for more than 2 minutes, turning the car off and then coming back into the car within several hours (like when picking up kids from daycare, grocery shopping, going to restaurant, etc) results in no sound regardless of source, including ALL alert sounds for collision, blind spot, cross traffic, literally any and all sounds inside the car. Resetting the infotainment using the small reset button does not work. Unplugging and then replugging any fuses does not work. The only solution is after the car is turned off for several, typically 4 or more, hours. This is incredibly dangerous not just for the alerts, but because it renders Bluetooth calls impossible, resulting in having to use the phone manually while driving after trying to disconnect the Bluetooth connection. Others online have reported needing the amp replaced in order to solve the problem.
Mfg Campaign: 11578775
Recall Date: Mar 21, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
For about 6 weeks, after driving the car for more than 2 minutes, turning the car off and then coming back into the car within several hours (like when picking up kids from daycare, grocery shopping, going to restaurant, etc) results in no sound regardless of source, including ALL alert sounds for collision, blind spot, cross traffic, literally any and all sounds inside the car. Resetting the infotainment using the small reset button does not work. Unplugging and then replugging any fuses does not work. The only solution is after the car is turned off for several, typically 4 or more, hours. This is incredibly dangerous not just for the alerts, but because it renders Bluetooth calls impossible, resulting in having to use the phone manually while driving after trying to disconnect the Bluetooth connection. Others online have reported needing the amp replaced in order to solve the problem.
Corrective Action:
For about 6 weeks, after driving the car for more than 2 minutes, turning the car off and then coming back into the car within several hours (like when picking up kids from daycare, grocery shopping, going to restaurant, etc) results in no sound regardless of source, including ALL alert sounds for collision, blind spot, cross traffic, literally any and all sounds inside the car. Resetting the infotainment using the small reset button does not work. Unplugging and then replugging any fuses does not work. The only solution is after the car is turned off for several, typically 4 or more, hours. This is incredibly dangerous not just for the alerts, but because it renders Bluetooth calls impossible, resulting in having to use the phone manually while driving after trying to disconnect the Bluetooth connection. Others online have reported needing the amp replaced in order to solve the problem.
Additional Notes:
For about 6 weeks, after driving the car for more than 2 minutes, turning the car off and then coming back into the car within several hours (like when picking up kids from daycare, grocery shopping, going to restaurant, etc) results in no sound regardless of source, including ALL alert sounds for collision, blind spot, cross traffic, literally any and all sounds inside the car. Resetting the infotainment using the small reset button does not work. Unplugging and then replugging any fuses does not work. The only solution is after the car is turned off for several, typically 4 or more, hours. This is incredibly dangerous not just for the alerts, but because it renders Bluetooth calls impossible, resulting in having to use the phone manually while driving after trying to disconnect the Bluetooth connection. Others online have reported needing the amp replaced in order to solve the problem.
Mfg Campaign: 11578775
Recall Date: Mar 21, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Issues with 12v battery dying with only 8,000 miles on vehicle. Knowing Kia requests an all day testing of the battery prior to replacing the 12v, I replaced it with a higher quality one. My car still did not start not long after that. Lots of folks online with similar issue and feels like Kia needs to do a recall with a known good fix. Blame put on 3rd party apps when it’s a design flaw.
Corrective Action:
Issues with 12v battery dying with only 8,000 miles on vehicle. Knowing Kia requests an all day testing of the battery prior to replacing the 12v, I replaced it with a higher quality one. My car still did not start not long after that. Lots of folks online with similar issue and feels like Kia needs to do a recall with a known good fix. Blame put on 3rd party apps when it’s a design flaw.
Additional Notes:
Issues with 12v battery dying with only 8,000 miles on vehicle. Knowing Kia requests an all day testing of the battery prior to replacing the 12v, I replaced it with a higher quality one. My car still did not start not long after that. Lots of folks online with similar issue and feels like Kia needs to do a recall with a known good fix. Blame put on 3rd party apps when it’s a design flaw.
Mfg Campaign: 11577208
Recall Date: Mar 13, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
12v battery failure. Unable to start car, needing tow or jump to get to dealer for repair. 2/17/2024 towed 2/24/2024- jumped by AAA couldn't get appointment till 3/11
Corrective Action:
12v battery failure. Unable to start car, needing tow or jump to get to dealer for repair. 2/17/2024 towed 2/24/2024- jumped by AAA couldn't get appointment till 3/11
Additional Notes:
12v battery failure. Unable to start car, needing tow or jump to get to dealer for repair. 2/17/2024 towed 2/24/2024- jumped by AAA couldn't get appointment till 3/11
Mfg Campaign: 11577008
Recall Date: Mar 12, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Component/System Failure: The main components that failed or malfunctioned include the vehicle's charging system and battery management system, leading to significant range discrepancies and charging issues. Additionally, the coolant system issue suggests a failure in the vehicle's cooling system. These systems are available for inspection upon request to further diagnose and address the underlying problems. Safety Risks: The safety of the vehicle's occupants and others was put at risk due to the potential for being stranded in unsafe or remote locations, as experienced on [XXX], in Pennsylvania. The inability to reliably charge the vehicle and the coolant system issue could also pose a risk of overheating, potentially leading to engine damage or failure while in operation. Problem Reproduction/Confirmation: The range and charging problems have been repeatedly reproduced and confirmed by both dealership service departments and independent service centers during multiple service visits. The coolant system issue was also identified and addressed during these visits, indicating a persistent and recurring problem. Inspections: To date, the vehicle and its components have been inspected by dealership service departments on several occasions as part of the attempted repairs. There have been no specific inspections by the manufacturer, police, insurance representatives, or others outside of these service visits. Warning Lamps/Messages/Symptoms: Prior to the failure, there were instances of warning messages related to the vehicle's charging system and battery health. The first indications of these issues appeared shortly after purchase, escalating to the point of the vehicle being stranded due to insufficient charge. The coolant system issue was initially noted without specific warning lamps but was confirmed upon inspection during a service visit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Component/System Failure: The main components that failed or malfunctioned include the vehicle's charging system and battery management system, leading to significant range discrepancies and charging issues. Additionally, the coolant system issue suggests a failure in the vehicle's cooling system. These systems are available for inspection upon request to further diagnose and address the underlying problems. Safety Risks: The safety of the vehicle's occupants and others was put at risk due to the potential for being stranded in unsafe or remote locations, as experienced on [XXX], in Pennsylvania. The inability to reliably charge the vehicle and the coolant system issue could also pose a risk of overheating, potentially leading to engine damage or failure while in operation. Problem Reproduction/Confirmation: The range and charging problems have been repeatedly reproduced and confirmed by both dealership service departments and independent service centers during multiple service visits. The coolant system issue was also identified and addressed during these visits, indicating a persistent and recurring problem. Inspections: To date, the vehicle and its components have been inspected by dealership service departments on several occasions as part of the attempted repairs. There have been no specific inspections by the manufacturer, police, insurance representatives, or others outside of these service visits. Warning Lamps/Messages/Symptoms: Prior to the failure, there were instances of warning messages related to the vehicle's charging system and battery health. The first indications of these issues appeared shortly after purchase, escalating to the point of the vehicle being stranded due to insufficient charge. The coolant system issue was initially noted without specific warning lamps but was confirmed upon inspection during a service visit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Component/System Failure: The main components that failed or malfunctioned include the vehicle's charging system and battery management system, leading to significant range discrepancies and charging issues. Additionally, the coolant system issue suggests a failure in the vehicle's cooling system. These systems are available for inspection upon request to further diagnose and address the underlying problems. Safety Risks: The safety of the vehicle's occupants and others was put at risk due to the potential for being stranded in unsafe or remote locations, as experienced on [XXX], in Pennsylvania. The inability to reliably charge the vehicle and the coolant system issue could also pose a risk of overheating, potentially leading to engine damage or failure while in operation. Problem Reproduction/Confirmation: The range and charging problems have been repeatedly reproduced and confirmed by both dealership service departments and independent service centers during multiple service visits. The coolant system issue was also identified and addressed during these visits, indicating a persistent and recurring problem. Inspections: To date, the vehicle and its components have been inspected by dealership service departments on several occasions as part of the attempted repairs. There have been no specific inspections by the manufacturer, police, insurance representatives, or others outside of these service visits. Warning Lamps/Messages/Symptoms: Prior to the failure, there were instances of warning messages related to the vehicle's charging system and battery health. The first indications of these issues appeared shortly after purchase, escalating to the point of the vehicle being stranded due to insufficient charge. The coolant system issue was initially noted without specific warning lamps but was confirmed upon inspection during a service visit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11573888
Recall Date: Feb 25, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I leased a 2023 Kia EV6 vehicle and on October 30, 2023, I was 45-60 minutes into my first road trip when a warning displayed in the dashboard followed immediately by a reduction of motive power. The warning displayed was a turtle icon and the words “Power Limited.” Traveling on CA I-5 when this occurred putting me in a very dangerous situation. I navigated several lanes of traffic, vehicle decelerating, to reach the shoulder and pull over then to merge into existing traffic traveling at a high rate of speed only to advance 7-10 miles before the warning display reappeared. I then repeated the process another 7-8 times until I reached my destination. Later that day, again, 45-60 minutes non-stop when the warning display reappears for the second time and I’m forced to repeat the process another 7-8 times to make it to the dealership. I was told the vehicle had a warranty defect in the VCSM which had to be replaced. On January 25, 2024, the issue reoccurred for a third time after and I drove the vehicle directly to the dealership. I was told the diagnostic test did not reveal any codes and they had a service advisor drive the EV6 home, over an hour to see if he could recreate the problem. The service advisor experienced the same issue, twice, and the diagnostic scan did not reveal any codes. My safety and well-being have been compromised on three-separate occasions and twice with a dealership service advisor. I contacted Kia Customer Care Center and opened a case #15946871 and a tech-line case #16141516 was opened with Kia America. NHTSA opened an investigation on the 2022 Kia EV6 and the 2023 Hyundai Ioniq 5 which shares the same E-GMP electric vehicle platform. The investigation confirmed “a range of loss of power and varying time intervals between the warning message and loss of power and all power to the vehicle was subsequently lost, immobilizing the vehicle.”
Corrective Action:
I leased a 2023 Kia EV6 vehicle and on October 30, 2023, I was 45-60 minutes into my first road trip when a warning displayed in the dashboard followed immediately by a reduction of motive power. The warning displayed was a turtle icon and the words “Power Limited.” Traveling on CA I-5 when this occurred putting me in a very dangerous situation. I navigated several lanes of traffic, vehicle decelerating, to reach the shoulder and pull over then to merge into existing traffic traveling at a high rate of speed only to advance 7-10 miles before the warning display reappeared. I then repeated the process another 7-8 times until I reached my destination. Later that day, again, 45-60 minutes non-stop when the warning display reappears for the second time and I’m forced to repeat the process another 7-8 times to make it to the dealership. I was told the vehicle had a warranty defect in the VCSM which had to be replaced. On January 25, 2024, the issue reoccurred for a third time after and I drove the vehicle directly to the dealership. I was told the diagnostic test did not reveal any codes and they had a service advisor drive the EV6 home, over an hour to see if he could recreate the problem. The service advisor experienced the same issue, twice, and the diagnostic scan did not reveal any codes. My safety and well-being have been compromised on three-separate occasions and twice with a dealership service advisor. I contacted Kia Customer Care Center and opened a case #15946871 and a tech-line case #16141516 was opened with Kia America. NHTSA opened an investigation on the 2022 Kia EV6 and the 2023 Hyundai Ioniq 5 which shares the same E-GMP electric vehicle platform. The investigation confirmed “a range of loss of power and varying time intervals between the warning message and loss of power and all power to the vehicle was subsequently lost, immobilizing the vehicle.”
Additional Notes:
I leased a 2023 Kia EV6 vehicle and on October 30, 2023, I was 45-60 minutes into my first road trip when a warning displayed in the dashboard followed immediately by a reduction of motive power. The warning displayed was a turtle icon and the words “Power Limited.” Traveling on CA I-5 when this occurred putting me in a very dangerous situation. I navigated several lanes of traffic, vehicle decelerating, to reach the shoulder and pull over then to merge into existing traffic traveling at a high rate of speed only to advance 7-10 miles before the warning display reappeared. I then repeated the process another 7-8 times until I reached my destination. Later that day, again, 45-60 minutes non-stop when the warning display reappears for the second time and I’m forced to repeat the process another 7-8 times to make it to the dealership. I was told the vehicle had a warranty defect in the VCSM which had to be replaced. On January 25, 2024, the issue reoccurred for a third time after and I drove the vehicle directly to the dealership. I was told the diagnostic test did not reveal any codes and they had a service advisor drive the EV6 home, over an hour to see if he could recreate the problem. The service advisor experienced the same issue, twice, and the diagnostic scan did not reveal any codes. My safety and well-being have been compromised on three-separate occasions and twice with a dealership service advisor. I contacted Kia Customer Care Center and opened a case #15946871 and a tech-line case #16141516 was opened with Kia America. NHTSA opened an investigation on the 2022 Kia EV6 and the 2023 Hyundai Ioniq 5 which shares the same E-GMP electric vehicle platform. The investigation confirmed “a range of loss of power and varying time intervals between the warning message and loss of power and all power to the vehicle was subsequently lost, immobilizing the vehicle.”
Mfg Campaign: 11573068
Recall Date: Feb 21, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I leased a 2023 Kia EV6 vehicle and on October 30, 2023, I was 45-60 minutes into my first road trip when a warning displayed in the dashboard followed immediately by a reduction of motive power. The warning displayed was a turtle icon and the words “Power Limited.” Traveling on CA I-5 when this occurred putting me in a very dangerous situation. I navigated several lanes of traffic, vehicle decelerating, to reach the shoulder and pull over then to merge into existing traffic traveling at a high rate of speed only to advance 7-10 miles before the warning display reappeared. I then repeated the process another 7-8 times until I reached my destination. Later that day, again, 45-60 minutes non-stop when the warning display reappears for the second time and I’m forced to repeat the process another 7-8 times to make it to the dealership. I was told the vehicle had a warranty defect in the VCSM which had to be replaced. On January 25, 2024, the issue reoccurred for a third time after and I drove the vehicle directly to the dealership. I was told the diagnostic test did not reveal any codes and they had a service advisor drive the EV6 home, over an hour to see if he could recreate the problem. The service advisor experienced the same issue, twice, and the diagnostic scan did not reveal any codes. My safety and well-being have been compromised on three-separate occasions and twice with a dealership service advisor. I contacted Kia Customer Care Center and opened a case #15946871 and a tech-line case #16141516 was opened with Kia America. NHTSA opened an investigation on the 2022 Kia EV6 and the 2023 Hyundai Ioniq 5 which shares the same E-GMP electric vehicle platform. The investigation confirmed “a range of loss of power and varying time intervals between the warning message and loss of power and all power to the vehicle was subsequently lost, immobilizing the vehicle.”
Corrective Action:
I leased a 2023 Kia EV6 vehicle and on October 30, 2023, I was 45-60 minutes into my first road trip when a warning displayed in the dashboard followed immediately by a reduction of motive power. The warning displayed was a turtle icon and the words “Power Limited.” Traveling on CA I-5 when this occurred putting me in a very dangerous situation. I navigated several lanes of traffic, vehicle decelerating, to reach the shoulder and pull over then to merge into existing traffic traveling at a high rate of speed only to advance 7-10 miles before the warning display reappeared. I then repeated the process another 7-8 times until I reached my destination. Later that day, again, 45-60 minutes non-stop when the warning display reappears for the second time and I’m forced to repeat the process another 7-8 times to make it to the dealership. I was told the vehicle had a warranty defect in the VCSM which had to be replaced. On January 25, 2024, the issue reoccurred for a third time after and I drove the vehicle directly to the dealership. I was told the diagnostic test did not reveal any codes and they had a service advisor drive the EV6 home, over an hour to see if he could recreate the problem. The service advisor experienced the same issue, twice, and the diagnostic scan did not reveal any codes. My safety and well-being have been compromised on three-separate occasions and twice with a dealership service advisor. I contacted Kia Customer Care Center and opened a case #15946871 and a tech-line case #16141516 was opened with Kia America. NHTSA opened an investigation on the 2022 Kia EV6 and the 2023 Hyundai Ioniq 5 which shares the same E-GMP electric vehicle platform. The investigation confirmed “a range of loss of power and varying time intervals between the warning message and loss of power and all power to the vehicle was subsequently lost, immobilizing the vehicle.”
Additional Notes:
I leased a 2023 Kia EV6 vehicle and on October 30, 2023, I was 45-60 minutes into my first road trip when a warning displayed in the dashboard followed immediately by a reduction of motive power. The warning displayed was a turtle icon and the words “Power Limited.” Traveling on CA I-5 when this occurred putting me in a very dangerous situation. I navigated several lanes of traffic, vehicle decelerating, to reach the shoulder and pull over then to merge into existing traffic traveling at a high rate of speed only to advance 7-10 miles before the warning display reappeared. I then repeated the process another 7-8 times until I reached my destination. Later that day, again, 45-60 minutes non-stop when the warning display reappears for the second time and I’m forced to repeat the process another 7-8 times to make it to the dealership. I was told the vehicle had a warranty defect in the VCSM which had to be replaced. On January 25, 2024, the issue reoccurred for a third time after and I drove the vehicle directly to the dealership. I was told the diagnostic test did not reveal any codes and they had a service advisor drive the EV6 home, over an hour to see if he could recreate the problem. The service advisor experienced the same issue, twice, and the diagnostic scan did not reveal any codes. My safety and well-being have been compromised on three-separate occasions and twice with a dealership service advisor. I contacted Kia Customer Care Center and opened a case #15946871 and a tech-line case #16141516 was opened with Kia America. NHTSA opened an investigation on the 2022 Kia EV6 and the 2023 Hyundai Ioniq 5 which shares the same E-GMP electric vehicle platform. The investigation confirmed “a range of loss of power and varying time intervals between the warning message and loss of power and all power to the vehicle was subsequently lost, immobilizing the vehicle.”
Mfg Campaign: 11573068
Recall Date: Feb 21, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I leased a 2023 Kia EV6 vehicle and on October 30, 2023, I was 45-60 minutes into my first road trip when a warning displayed in the dashboard followed immediately by a reduction of motive power. The warning displayed was a turtle icon and the words “Power Limited.” Traveling on CA I-5 when this occurred putting me in a very dangerous situation. I navigated several lanes of traffic, vehicle decelerating, to reach the shoulder and pull over then to merge into existing traffic traveling at a high rate of speed only to advance 7-10 miles before the warning display reappeared. I then repeated the process another 7-8 times until I reached my destination. Later that day, again, 45-60 minutes non-stop when the warning display reappears for the second time and I’m forced to repeat the process another 7-8 times to make it to the dealership. I was told the vehicle had a warranty defect in the VCSM which had to be replaced. On January 25, 2024, the issue reoccurred for a third time after and I drove the vehicle directly to the dealership. I was told the diagnostic test did not reveal any codes and they had a service advisor drive the EV6 home, over an hour to see if he could recreate the problem. The service advisor experienced the same issue, twice, and the diagnostic scan did not reveal any codes. My safety and well-being have been compromised on three-separate occasions and twice with a dealership service advisor. I contacted Kia Customer Care Center and opened a case #15946871 and a tech-line case #16141516 was opened with Kia America. NHTSA opened an investigation on the 2022 Kia EV6 and the 2023 Hyundai Ioniq 5 which shares the same E-GMP electric vehicle platform. The investigation confirmed “a range of loss of power and varying time intervals between the warning message and loss of power and all power to the vehicle was subsequently lost, immobilizing the vehicle.”
Corrective Action:
I leased a 2023 Kia EV6 vehicle and on October 30, 2023, I was 45-60 minutes into my first road trip when a warning displayed in the dashboard followed immediately by a reduction of motive power. The warning displayed was a turtle icon and the words “Power Limited.” Traveling on CA I-5 when this occurred putting me in a very dangerous situation. I navigated several lanes of traffic, vehicle decelerating, to reach the shoulder and pull over then to merge into existing traffic traveling at a high rate of speed only to advance 7-10 miles before the warning display reappeared. I then repeated the process another 7-8 times until I reached my destination. Later that day, again, 45-60 minutes non-stop when the warning display reappears for the second time and I’m forced to repeat the process another 7-8 times to make it to the dealership. I was told the vehicle had a warranty defect in the VCSM which had to be replaced. On January 25, 2024, the issue reoccurred for a third time after and I drove the vehicle directly to the dealership. I was told the diagnostic test did not reveal any codes and they had a service advisor drive the EV6 home, over an hour to see if he could recreate the problem. The service advisor experienced the same issue, twice, and the diagnostic scan did not reveal any codes. My safety and well-being have been compromised on three-separate occasions and twice with a dealership service advisor. I contacted Kia Customer Care Center and opened a case #15946871 and a tech-line case #16141516 was opened with Kia America. NHTSA opened an investigation on the 2022 Kia EV6 and the 2023 Hyundai Ioniq 5 which shares the same E-GMP electric vehicle platform. The investigation confirmed “a range of loss of power and varying time intervals between the warning message and loss of power and all power to the vehicle was subsequently lost, immobilizing the vehicle.”
Additional Notes:
I leased a 2023 Kia EV6 vehicle and on October 30, 2023, I was 45-60 minutes into my first road trip when a warning displayed in the dashboard followed immediately by a reduction of motive power. The warning displayed was a turtle icon and the words “Power Limited.” Traveling on CA I-5 when this occurred putting me in a very dangerous situation. I navigated several lanes of traffic, vehicle decelerating, to reach the shoulder and pull over then to merge into existing traffic traveling at a high rate of speed only to advance 7-10 miles before the warning display reappeared. I then repeated the process another 7-8 times until I reached my destination. Later that day, again, 45-60 minutes non-stop when the warning display reappears for the second time and I’m forced to repeat the process another 7-8 times to make it to the dealership. I was told the vehicle had a warranty defect in the VCSM which had to be replaced. On January 25, 2024, the issue reoccurred for a third time after and I drove the vehicle directly to the dealership. I was told the diagnostic test did not reveal any codes and they had a service advisor drive the EV6 home, over an hour to see if he could recreate the problem. The service advisor experienced the same issue, twice, and the diagnostic scan did not reveal any codes. My safety and well-being have been compromised on three-separate occasions and twice with a dealership service advisor. I contacted Kia Customer Care Center and opened a case #15946871 and a tech-line case #16141516 was opened with Kia America. NHTSA opened an investigation on the 2022 Kia EV6 and the 2023 Hyundai Ioniq 5 which shares the same E-GMP electric vehicle platform. The investigation confirmed “a range of loss of power and varying time intervals between the warning message and loss of power and all power to the vehicle was subsequently lost, immobilizing the vehicle.”
Mfg Campaign: 11573068
Recall Date: Feb 21, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On four separate occasions while driving on the highway between July thru November 2023; vehicle has had a loss of motive power (reduced speed) increasing risk of crash. Due to loss of motive power unable to accelerate to get out of way for merging traffic, also when approaching hills on interstate car would slow to speeds of less than 40 mph; unable to accelerate or move out of the way when fast approaching vehicles from the rear. I had taken the vehicle to a dealership on three occasions to seek resolution to only be told all diagnostic testing did not reveal any issues. Dealership has performed updates to the systems as well as recall update for ICCU upgrade, nothing to date has resolved this issue. I’m fearful to drive vehicle on highway that someone will slam into my car potentially causing harm or death.
Corrective Action:
On four separate occasions while driving on the highway between July thru November 2023; vehicle has had a loss of motive power (reduced speed) increasing risk of crash. Due to loss of motive power unable to accelerate to get out of way for merging traffic, also when approaching hills on interstate car would slow to speeds of less than 40 mph; unable to accelerate or move out of the way when fast approaching vehicles from the rear. I had taken the vehicle to a dealership on three occasions to seek resolution to only be told all diagnostic testing did not reveal any issues. Dealership has performed updates to the systems as well as recall update for ICCU upgrade, nothing to date has resolved this issue. I’m fearful to drive vehicle on highway that someone will slam into my car potentially causing harm or death.
Additional Notes:
On four separate occasions while driving on the highway between July thru November 2023; vehicle has had a loss of motive power (reduced speed) increasing risk of crash. Due to loss of motive power unable to accelerate to get out of way for merging traffic, also when approaching hills on interstate car would slow to speeds of less than 40 mph; unable to accelerate or move out of the way when fast approaching vehicles from the rear. I had taken the vehicle to a dealership on three occasions to seek resolution to only be told all diagnostic testing did not reveal any issues. Dealership has performed updates to the systems as well as recall update for ICCU upgrade, nothing to date has resolved this issue. I’m fearful to drive vehicle on highway that someone will slam into my car potentially causing harm or death.
Mfg Campaign: 11573217
Recall Date: Feb 21, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
1. **Component/System Failure**: The vehicle's cooling system is repeatedly losing coolant, suggesting a leak or malfunction. The system has not been officially diagnosed due to technician availability but is available for inspection. 2. **Safety Risks**: The frequent need to refill coolant raises concerns about engine overheating, posing a potential safety hazard during operation. 3. **Problem Confirmation**: The issue has been consistently observed by the owner, requiring coolant to be refilled three times in 49 days. However, a formal diagnosis by a dealer or service center has been hindered by a lack of available technicians. 4. **Inspections by Parties**: The vehicle has not yet been inspected by the manufacturer, police, insurance representatives, or other third parties concerning this coolant issue. 5. **Warning Signs & Symptoms**: No warning lamps or messages have indicated a problem prior to noticing the coolant depletion. The issue was identified only through physical checks of the coolant level.
Corrective Action:
1. **Component/System Failure**: The vehicle's cooling system is repeatedly losing coolant, suggesting a leak or malfunction. The system has not been officially diagnosed due to technician availability but is available for inspection. 2. **Safety Risks**: The frequent need to refill coolant raises concerns about engine overheating, posing a potential safety hazard during operation. 3. **Problem Confirmation**: The issue has been consistently observed by the owner, requiring coolant to be refilled three times in 49 days. However, a formal diagnosis by a dealer or service center has been hindered by a lack of available technicians. 4. **Inspections by Parties**: The vehicle has not yet been inspected by the manufacturer, police, insurance representatives, or other third parties concerning this coolant issue. 5. **Warning Signs & Symptoms**: No warning lamps or messages have indicated a problem prior to noticing the coolant depletion. The issue was identified only through physical checks of the coolant level.
Additional Notes:
1. **Component/System Failure**: The vehicle's cooling system is repeatedly losing coolant, suggesting a leak or malfunction. The system has not been officially diagnosed due to technician availability but is available for inspection. 2. **Safety Risks**: The frequent need to refill coolant raises concerns about engine overheating, posing a potential safety hazard during operation. 3. **Problem Confirmation**: The issue has been consistently observed by the owner, requiring coolant to be refilled three times in 49 days. However, a formal diagnosis by a dealer or service center has been hindered by a lack of available technicians. 4. **Inspections by Parties**: The vehicle has not yet been inspected by the manufacturer, police, insurance representatives, or other third parties concerning this coolant issue. 5. **Warning Signs & Symptoms**: No warning lamps or messages have indicated a problem prior to noticing the coolant depletion. The issue was identified only through physical checks of the coolant level.
Mfg Campaign: 11570183
Recall Date: Feb 6, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In addressing your inquiries: 1. **Component or System Failure:** - The charging system of my vehicle malfunctioned at DC Fast Charger and all charging levels. This can be inspected upon request. 2. **Safety Implications:** - On January 2, 2024, charging issues at a DC fast station resulted in error messages, and on January 8th, I was stranded for 3 hours in cold weather with only 3 miles of range, posing a significant safety risk. 3. **Confirmation by Service Center:** - The issue has been documented with the dealership, but a comprehensive resolution is pending. 4. **Inspections by Others:** - The vehicle has not been inspected by the manufacturer, police, or insurance representatives at this point. 5. **Warning Signs:** - Error messages occurred on January 2, 2024, during a DC fast charge, and the severity of the issue became evident on January 8th, resulting in an extended charging time.
Corrective Action:
In addressing your inquiries: 1. **Component or System Failure:** - The charging system of my vehicle malfunctioned at DC Fast Charger and all charging levels. This can be inspected upon request. 2. **Safety Implications:** - On January 2, 2024, charging issues at a DC fast station resulted in error messages, and on January 8th, I was stranded for 3 hours in cold weather with only 3 miles of range, posing a significant safety risk. 3. **Confirmation by Service Center:** - The issue has been documented with the dealership, but a comprehensive resolution is pending. 4. **Inspections by Others:** - The vehicle has not been inspected by the manufacturer, police, or insurance representatives at this point. 5. **Warning Signs:** - Error messages occurred on January 2, 2024, during a DC fast charge, and the severity of the issue became evident on January 8th, resulting in an extended charging time.
Additional Notes:
In addressing your inquiries: 1. **Component or System Failure:** - The charging system of my vehicle malfunctioned at DC Fast Charger and all charging levels. This can be inspected upon request. 2. **Safety Implications:** - On January 2, 2024, charging issues at a DC fast station resulted in error messages, and on January 8th, I was stranded for 3 hours in cold weather with only 3 miles of range, posing a significant safety risk. 3. **Confirmation by Service Center:** - The issue has been documented with the dealership, but a comprehensive resolution is pending. 4. **Inspections by Others:** - The vehicle has not been inspected by the manufacturer, police, or insurance representatives at this point. 5. **Warning Signs:** - Error messages occurred on January 2, 2024, during a DC fast charge, and the severity of the issue became evident on January 8th, resulting in an extended charging time.
Mfg Campaign: 11565627
Recall Date: Jan 15, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
In addressing your inquiries: 1. **Component or System Failure:** - The charging system of my vehicle malfunctioned at DC Fast Charger and all charging levels. This can be inspected upon request. 2. **Safety Implications:** - On January 2, 2024, charging issues at a DC fast station resulted in error messages, and on January 8th, I was stranded for 3 hours in cold weather with only 3 miles of range, posing a significant safety risk. 3. **Confirmation by Service Center:** - The issue has been documented with the dealership, but a comprehensive resolution is pending. 4. **Inspections by Others:** - The vehicle has not been inspected by the manufacturer, police, or insurance representatives at this point. 5. **Warning Signs:** - Error messages occurred on January 2, 2024, during a DC fast charge, and the severity of the issue became evident on January 8th, resulting in an extended charging time.
Corrective Action:
In addressing your inquiries: 1. **Component or System Failure:** - The charging system of my vehicle malfunctioned at DC Fast Charger and all charging levels. This can be inspected upon request. 2. **Safety Implications:** - On January 2, 2024, charging issues at a DC fast station resulted in error messages, and on January 8th, I was stranded for 3 hours in cold weather with only 3 miles of range, posing a significant safety risk. 3. **Confirmation by Service Center:** - The issue has been documented with the dealership, but a comprehensive resolution is pending. 4. **Inspections by Others:** - The vehicle has not been inspected by the manufacturer, police, or insurance representatives at this point. 5. **Warning Signs:** - Error messages occurred on January 2, 2024, during a DC fast charge, and the severity of the issue became evident on January 8th, resulting in an extended charging time.
Additional Notes:
In addressing your inquiries: 1. **Component or System Failure:** - The charging system of my vehicle malfunctioned at DC Fast Charger and all charging levels. This can be inspected upon request. 2. **Safety Implications:** - On January 2, 2024, charging issues at a DC fast station resulted in error messages, and on January 8th, I was stranded for 3 hours in cold weather with only 3 miles of range, posing a significant safety risk. 3. **Confirmation by Service Center:** - The issue has been documented with the dealership, but a comprehensive resolution is pending. 4. **Inspections by Others:** - The vehicle has not been inspected by the manufacturer, police, or insurance representatives at this point. 5. **Warning Signs:** - Error messages occurred on January 2, 2024, during a DC fast charge, and the severity of the issue became evident on January 8th, resulting in an extended charging time.
Mfg Campaign: 11565627
Recall Date: Jan 15, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1. **Battery Pack Issues:** - The vehicle's battery pack experienced issues at DC Fast Charger and all charging levels, available for inspection. 2. **Safety Implications:** - Range anxiety began on December 11, 2023, with the vehicle serviced on December 22, 2023, and again on January 10, 2024, for low range due to battery pack issues. On January 8th, stranded for 3 hours in cold weather with 3 miles of range, posing a significant safety risk. 3. **Confirmation by Service Center:** - Two services conducted on December 22, 2023, and January 10, 2024, documented battery pack issues. The manufacturer attributes it to weather without a prior warning upon selling. 4. **Inspections by Others:** - No inspections by the manufacturer, police, or insurance representatives at this point specifically for the battery pack. 5. **Warning Signs:** - Range issues causing anxiety started on December 11, 2023, well before any service. Services conducted on December 22, 2023, and January 10, 2024, didn't significantly improve battery pack performance.
Corrective Action:
1. **Battery Pack Issues:** - The vehicle's battery pack experienced issues at DC Fast Charger and all charging levels, available for inspection. 2. **Safety Implications:** - Range anxiety began on December 11, 2023, with the vehicle serviced on December 22, 2023, and again on January 10, 2024, for low range due to battery pack issues. On January 8th, stranded for 3 hours in cold weather with 3 miles of range, posing a significant safety risk. 3. **Confirmation by Service Center:** - Two services conducted on December 22, 2023, and January 10, 2024, documented battery pack issues. The manufacturer attributes it to weather without a prior warning upon selling. 4. **Inspections by Others:** - No inspections by the manufacturer, police, or insurance representatives at this point specifically for the battery pack. 5. **Warning Signs:** - Range issues causing anxiety started on December 11, 2023, well before any service. Services conducted on December 22, 2023, and January 10, 2024, didn't significantly improve battery pack performance.
Additional Notes:
1. **Battery Pack Issues:** - The vehicle's battery pack experienced issues at DC Fast Charger and all charging levels, available for inspection. 2. **Safety Implications:** - Range anxiety began on December 11, 2023, with the vehicle serviced on December 22, 2023, and again on January 10, 2024, for low range due to battery pack issues. On January 8th, stranded for 3 hours in cold weather with 3 miles of range, posing a significant safety risk. 3. **Confirmation by Service Center:** - Two services conducted on December 22, 2023, and January 10, 2024, documented battery pack issues. The manufacturer attributes it to weather without a prior warning upon selling. 4. **Inspections by Others:** - No inspections by the manufacturer, police, or insurance representatives at this point specifically for the battery pack. 5. **Warning Signs:** - Range issues causing anxiety started on December 11, 2023, well before any service. Services conducted on December 22, 2023, and January 10, 2024, didn't significantly improve battery pack performance.
Mfg Campaign: 11565630
Recall Date: Jan 15, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER
Potential Consequences:
The contact owns a 2023 Kia EV6. The vehicle was parked and turned off when the contact opened the door and smelled burned rubber and noticed a hole about ¾ inch deep in the front driver’s seat the size of a nickel. The contact stated that the USB charging port on the vehicle was still active and caused the USB cable to catch on fire. The vehicle was taken to the dealer to be diagnosed; however, the dealer was unwilling to repair. The dealer did not believe that the failure was due to an electrical malfunction. The manufacturer was not made aware of the failure. The approximate failure mileage was 4,000.
Corrective Action:
The contact owns a 2023 Kia EV6. The vehicle was parked and turned off when the contact opened the door and smelled burned rubber and noticed a hole about ¾ inch deep in the front driver’s seat the size of a nickel. The contact stated that the USB charging port on the vehicle was still active and caused the USB cable to catch on fire. The vehicle was taken to the dealer to be diagnosed; however, the dealer was unwilling to repair. The dealer did not believe that the failure was due to an electrical malfunction. The manufacturer was not made aware of the failure. The approximate failure mileage was 4,000.
Additional Notes:
The contact owns a 2023 Kia EV6. The vehicle was parked and turned off when the contact opened the door and smelled burned rubber and noticed a hole about ¾ inch deep in the front driver’s seat the size of a nickel. The contact stated that the USB charging port on the vehicle was still active and caused the USB cable to catch on fire. The vehicle was taken to the dealer to be diagnosed; however, the dealer was unwilling to repair. The dealer did not believe that the failure was due to an electrical malfunction. The manufacturer was not made aware of the failure. The approximate failure mileage was 4,000.
Mfg Campaign: 11564167
Recall Date: Jan 8, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
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